--- title: "Allego Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Allego the right Onboarding solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/167160/Allego/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Allego 4.5 (35) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Allego Ease of use 4.3 Customer Service 4.8 ## Showing most helpful reviews Showing 1-25 of 35 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dan L. Vice President, Growth Used the software for: 1-3 years ### "Undeniable value on par with big competitors, for a fraction of the cost" December 11, 2020 5.0 Fantastic. Great sales approach, well-priced product, gives 80% of the value of bigger competitors at 25% of the cost. \[SENSITIVE CONTENT HIDDEN\] & the entire team are great. Pros Has much of the features of far more expensive competitors in this space that cost upwards of $20k-$30k. Support team is amazing - helpful - responsive - innovative. Helps me get team using it. Product continues to improve. Above all though, allowed us to create process & score people on their ability to work it when it comes to sales & success team conversations. Cons Interface is a bit clunky, some of the integrations need improvement - but i see those as areas to improve with the "nice to have" areas. the "need to have" which is the core of the product has always been smooth sailing & effective. Review Source VR Verified Reviewer Assistant Vice President Used the software for: Less than 1 year ### "An Essential Tool For a Global Firm" June 14, 2019 5.0 From rollout to user experience, Allego is a best in class tool. Pros As our firm grows and expands, the ability to get everyone in the same room is increasingly difficult. Allego has been essential in how capture key content and share. Having the ability for our key thought leaders to record a video with minimal production and have that video cast to our users is a game changer. Allego also meets all the regulatory requirements. Cons Scaling and Licensing has been a work in progress. It has been challenging to find the proper way to get all essential personnel licensed - which has had a minor impact on adoption. Review Source R Reviewer Inside Sales Engineer Used the software for: 3-5 years ### "the most powerful techniques for fostering intuitive collaboration and learning." July 4, 2023 5.0 Allego simplifies the task of keeping everyone informed about new products or experiences. It has played a significant role in addressing various mission-critical aspects within our workflow, including policy compliance and elevating career development opportunities within our organization. Pros Allego is the top-notch solution available in the market. Its quest module type perfectly aligns with the latest research on learning, enabling novice authors to achieve the same level of success as experienced professionals. The software's user-friendly nature minimizes any learning curve, motivating me to push myself further and acquire new skills. It not only fosters professional development but also opens doors for career advancement within organizations, making it an ideal choice for those seeking growth. Cons One aspect of Allego that I find unfavorable is the requirement to restart a video from the beginning if I don't finish watching it, regardless of its length. This can be inconvenient and irritating at times. To enhance user experience, I propose the implementation of an automated system that consistently enrolls individuals into specific tutorial series, ensuring a more seamless and simplified learning process. Review Source Neil B. Managing Director/ Founder Used the software for: Less than 1 year ### "A Coaching Platform for both Companies or Trainers'" December 27, 2020 5.0 The company and knowledge of the Sales Enablement Market is what really sets them apart from other vendors. From Sales to Customer Success, they really take the time to help you optimise your own business, and help on every step of the way. Pros Analytics, Scenario Challenges, On-Boarding, Content Uploads Cons UI could do with some updating, and can sometimes lag in Google Chrome as it's web-based, but not too taxing Review Source R Reviewer Director, Business Enablement Used the software for: 1-3 years ### "Allego for Account Management Teams" March 22, 2022 4.0 Allego has met the needs of our company when we began our search for a sales enablement platform. Pros Ability to easily administer and track self paced learning and development. Cons Maintaining and tracking content from all users. Review Source R Reviewer Director of Student Enrollment Used the software for: Less than 1 year ### "Incredible support, needs a bit more time to bake." September 26, 2018 3.0 Our business case has changed over our time with refract. Originally I was looking for training and onboarding assistance. Now it is monitoring. I really like the feature set but now look to integrations to be able to monitor from 1 place. Pros The team and product are fantastic, it's the learning curve which gets ya. Once you climb, functionality makes sense and you start to realize the leverage Refract promises. Features I really like include: - Full transcripts of calls - Rep/Prospect time allocation - Time based notes (comment on a specific section of the call) Cons As with any startup, the roadmap is changing. Features you'd like can take weeks or months but Support does a fantastic job bridging the gap. Shout out to CSR for her help! Areas of improvement include: - Search, the taxonomies could use an update to make finding things faster - Improved pricing, would ideally like a viewer and editor license. - Folders, I'd like improved storing of content based on specific use cases: Research, monitoring, training Review Source R Reviewer Sales Engineer Used the software for: 1-3 years ### "Excellent features that help salespeople improve their customer conversations." April 11, 2023 5.0 Allego's collaborative features and conversational intelligence have allowed us to improve our performance by enabling us to replay calls and share notes with colleagues and managers to learn best practices. Pros Allego's call recording feature is a favorite of mine, as its conversation intelligence system enables us to review and assess recordings, which helps us identify mistakes and improve our skills. Our dialing software integrates seamlessly with Allego, allowing us to directly request feedback from colleagues and managers. Additionally, Allego's automation feature generates comprehensive reports and dashboards that illustrate various data related to talking time, response rate, and speed rate, which are helpful in pinpointing areas for improvement and allowing managers to transparently evaluate performance. Cons I don't have a strong aversion toward Allego, but I find the limitations of its user interface to be a downside. I wish to have the ability to customize specific sections to make them less cluttered. Moreover, the delay in loading search results for any old calls is another issue, as it can take a considerable amount of time to retrieve and play the calls. Review Source R Reviewer Director Used the software for: 1-3 years ### "A tool to guarantee transformation on sales calls" December 15, 2020 5.0 My experience with Refract has been superb. The customer service is excellent, nothing is too much trouble. In the early days I'd be contacting them more often than I care to admit while I got used to the platform, which on reflection I realise now was more about me not taking time out to test it. The platform is brilliant and easy to use. I'm updated regularly on new features etc, which all help me offer much more to my clients and enables me to stand out from the crowd. Must say a big thank you to \[SENSITIVE CONTENT HIDDEN\] my customer account manager who is FABULOUS :) Pros The software makes a trainers job like mine really effective and easier. It allows the learner to hear and see first hand what they are great at and equally what needs to improve and how. The extra features that highlights the % of time a learner speaks compared to the amount of time their prospect or customer speaks is absolutely a game changer. What's unique is the software's ability to stop a call and put 'notes / tags' on key points is truly in a league of its own. Most learners I know haven't got the patience to sit listening to a call from start to finish. This function allows them to get what they need to know very quickly and then apply what they've learned. Using this software enables me to accelerate learning QUICKLY. Cons Nothing. Totally happy with it. Just wish I'd found it earlier! Review Source R Reviewer Senior Marketing Manager, Email & Push Used the software for: 3-5 years ### "enhanced our ability to plan and deliver the necessary training for our team." July 5, 2023 5.0 Allego has revolutionized our content delivery process, simplifying the way we provide essential training to our team and ensuring a seamless continuity of learning. Allego's seamless knowledge exchange has significantly improved the flow of ideas within our organization, leading to enhanced collaboration and increased productivity. Pros Allego's remarkable features are indispensable when it comes to handling the needs of sales teams who eagerly seek industry updates. I particularly appreciate how Allego's flexible features and options allow us to seamlessly incorporate diverse experiences and perspectives, significantly enhancing the capabilities of every team member. Another standout aspect is Allego's function as a powerful platform for effectively testing our team's knowledge, while the scorecard feature provides essential usage data crucial for ongoing evaluation and analysis. Cons Allego is predominantly exceptional, albeit with a few issues. Nevertheless, incorporating more video editing capabilities would greatly enhance the efficiency of the process. Furthermore, the introduction of alternative training options would bring about considerable benefits. Review Source John S. Marketing Manager Used the software for: Less than 1 year ### "Great Product... Great People" September 25, 2018 4.0 The team at Refract are their biggest advantage, open, honest and always very willing to help. An example of an organisation where the team give a truly competitive advantage. Pros Ease of use, the platform is simply constructed to ensure that uptake from users is fast and easy to manage. Cons Initially the insights supplied by the platform looked incredible, but access to the underpinning data was an issue. This is not really a "con" though as the team very quickly worked to provide a work around to the issue. Review Source R Reviewer Marketing Executive Used the software for: 3-5 years ### "a valuable tool for organizing training and eradicating communication barriers among team members." July 20, 2023 5.0 Allego's focused training content and the capability to create e-learning-enabled videos have enabled us to maintain sustainable staff training on all updates, ensuring they quickly maximize their learning experience. Pros Through the utilization of Allego for creating new exercises, our sales team has experienced swift skill acquisition. I appreciate the training tools that enhance process quality and facilitate seamless sharing and documentation of feedback. Moreover, the user-friendly reporting system has been valuable in streamlining training tasks and progress tracking. The simplicity of recording videos in Allego and the speedy loading of content into the designated area, along with the ease of inputting information into the system, are also features that I particularly admire. Cons One limitation within Allego that I find unsatisfying is the inability to add videos recorded on other platforms. Review Source R Reviewer Inside Sales Manager - Customer Loyalty & Acquisitions Used the software for: Less than 1 year ### "A Must Have" March 5, 2019 5.0 Since using Refract we have seen a month on month improvement through our agents calls. The type of conversations have now become more consultative and less transactional and this has resulted in better Sales opportunities with fantastic results. Everyone has embraced this tool and has now become part of our working day/week and coaching has become an exciting and enjoyable part of our role with amazing results. Pros The ease of use, makes this a must have tool. The information from the Insights gives you an incredible insight and a fuller understanding of each call. Add the grading form and smart tags and you then have all the tools to assist with your coaching and development. The support from Refract is quick, reliable and nothing is ever too much. Cons The transcript is not very accurate but this has not hindered how we use Refract at all. Review Source TE Todd E. Senior Marketing Associate Used the software for: 1-3 years ### "Allego Review - Financial Services" March 24, 2022 4.0 We have had a great experience with Allego so far. We are still fairly new with it but overall adoption has taken off and there are many additional features we could tap into to further that adoption rate. Pros It is extremely easy to use which makes training new or existing users very simple. Allego is constantly improving their system as well to try to better meet our needs or suggestions. Cons With a larger company, it is at times difficult to manage all the content that is being created by employees. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Best Tool" October 3, 2018 5.0 Refract improves the effectiveness of coaching and allows me to quickly hear the challenges of the reps. Pros The flexibility of the software allows me and my clients many options in using the platform for coaching, training, and self analysis. The training is not just online, but live and available. Awesome. Cons It does not work to call directly out of all CRMs, but that seems to be changing. Review Source R Reviewer Marketing Coordinator Used the software for: 3-5 years ### "It empowers sales teams and elevates the learning path to new heights." August 3, 2023 5.0 Allego empowers us to enhance sales processes and acquire knowledge effectively. With Allego, we can always find the information needed to set objectives, promote teamwork, and foster accountability while learning new strategies. Pros Allego enables us to concentrate on the learning process, providing a seamless way to include videos and offering personalized information that precisely caters to our specific development needs. With Allego, we can easily track everyone's progress and gauge customer satisfaction. Its user-friendly interface ensures that our employees grasp it effortlessly. Moreover, Allego excels at presenting videos and training sessions in a manner consistent with the online learning portal, creating a smooth flow and enhancing the accessibility of knowledge, making it a valuable asset for our sales training program. Cons Uploading and storing content in Allego can be quite tedious, and the long loading times can be frustrating. Despite that, Allego has presented us with valuable training resources, including new ideas and videos that have been well-received. Review Source Aaron P. Vice President/Owner Used the software for: 1-3 years ### "Solid product that gets results" September 26, 2018 4.0 Refract has helped each client who has utilized the tool. When sales reps and leaders are having conversations often believe "think" they are executing company process and are consistent. However until calls are broken down and dissected it then provides the ultimate clarity to make necessary changes to further drive revenue. Pros Software is very easy to use and understandable to navigate. Allows the user to spend their time on items that are most important that ultimately drive results. Cons Would love to see an easy to use App for sales reps in the field. Review Source R Reviewer Energy Saving Consultant Used the software for: 1-3 years ### "It thoughtfully oversees the guidance on a variety of sales-related subjects." September 7, 2023 5.0 With Allego, tracking information, finding content, and customizing it for specific needs is straightforward. It allows for tailoring content to address field questions and quickly identifying shared documents, making it easy to navigate and present to our team and customers. Pros Allego simplifies how our sales team collaborates with customers, enhancing their effectiveness through smart sales strategies, streamlined learning, quick impact measurement, easy access to marketing materials, and targeted development aligned with our success. Allego helps us efficiently run training events, provides customer information, and guides us to internal resources. Cons While there isn't much to fault, Allego's organizational capabilities should be enhanced to ensure all team members stay aligned. currently, there are various approaches to executing the same function, potentially leading to issues during collaboration with colleagues. Review Source John R. Director Used the software for: 1-3 years ### "The best of the best. " May 14, 2020 5.0 Wonderful! Pros Rich, rich data from your calls, enabling your coaches to get a true insight into what's happening in your sales teams. The excellent team behind it to support you and provide the help needed to re-think your sales approach. Cons Some integration challenges with Skype. Review Source Verified Reviewer Head of Sales Used the software for: Less than 1 year ### "Innovative Revenue Enablement and Content Management System with a twist" September 12, 2023 5.0 Pros Digital Sales RoomsSales / Service DeliveryContent Management & TrainingVideo Repository AI / Analytics Cons Resources needed to integrate existing platforms Review Source R Reviewer Head Of Business Development Used the software for: Less than 1 year ### "Not quite getting the best from Refract.... yet!!" October 1, 2018 3.0 Overall, it is starting to support our coaching, but it has took time to get to this stage, due to issues with integration of calls, issues with insights etc. Now it is up and running, we are able to coach more specifically. For us to be able to get full value for money, it would require more accurate speech to text transcription and "You vs. Them" Pros Insights - in particular speaking vs. listening, questions per call quartile Grading - allowing common fail areas to be identified and coached Cons Transcriptions - not as accurate as I would have thought, along with no You vs. Them (as we don't currently have dual stream recording) Review Source R Reviewer Sales Director Used the software for: 1-3 years ### "Review Of Refract" December 8, 2020 5.0 Refract are very customer focused and linked in with our ethos of being hassle free, they make you feel welcome for any question or help you need and never made you feel stupid if you haven't just got to doing it yet which all us manager struggle with when there is so much to do. \[SENSITIVE CONTENT HIDDEN\] is fantastic and provides such a level of support that she excels many other companies dealt with, I hope she is paid well! Pros This software is so easy to use and saves hours of time sifting through calls. Cons Make the system suggest some words to set up as alerts for good or bad based on the calls it hears so for instance if hears the word really upset a lot it would add it to the suggested list of words so that you can then choose to add as a bad or a good word to report on Review Source R Reviewer Director of Quality Assurance & Customer Success Used the software for: Less than 1 year ### "Refract" October 1, 2018 4.0 From scoping discussion through to implementation and beyond our experience has been very positive. We have pretty unique needs as a business and we've worked collaboratively with the Refract team to make the system really work for us. The software has changed our coaching culture, we've become far more dynamic and agile in the way we support the development of our people. Pros \- The inbuilt AI, insights generated are very interesting and help frame a coaching session. - System is easily manipulable / configurable to our needs - Very user friendly - Scenario Challenges are excellent Cons \- Automated call uploading; This has taken a little longer than anticipated (probably as a result of our recording system) but we should get there soon. Review Source R Reviewer Director Used the software for: Less than 1 year ### "Tool for coaching sales calls" February 15, 2021 3.0 The initial onboarding was very nice and professional. After implementing the software it has slowed down a little with communications. Pros What I like most are all the well thought out features that have been developed for this recording service. Cons What I like least is that so far it has been a slow start to be able to fully utilize all the features that we were sold on. Review Source R Reviewer Managing Director Used the software for: Less than 1 year ### "A must for coaches " May 12, 2020 5.0 Fantastic, great implementation and support with my dedicated account manager \[SENSITIVE CONTENT HIDDEN\]. Pros Call monitoring and analysis and scenario challenges are a game-changer in sales training. Cons A minor point, but I would like to be able to view my scenario challenges as thumbnails in order to recycle them for use in separate training programs. Review Source R Reviewer VP of Customer Service Used the software for: Less than 1 year ### "Allego is a Great Tool for Training" December 12, 2019 4.0 Our experience, although somewhat new, has been good so far. Pros We like the ability to upload videos and give feedback directly in the section that you want someone to go back and review. They have a lot of really cool features. Cons We really have not had any issues with the software. It is easy to use and customer support has been good. 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