# FSI CMMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FSI CMMS the right Maintenance Management solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167196/Affinity-Designer/reviews --- FSI CMMS 4.6 (34) [View alternatives](https://www.capterra.com/p/167196/Custom-Maintenance-Software-CMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FSI CMMS Ease of use 4.2 Customer Service 4.7 ## Pros and Cons in Reviews JW Justine W Data entry specialistEnvironmental Services, 51 - 200 employeesUsed the software for: More than 2 years. “I am helping to build out the locations and log assets for our clinics (over 20) and this program is so intuitive and customizable.“ September 21, 2022 PK Paul K Facilities Systems AnalystHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “It’s difficult to come up with a con for this product given the amount of pros that it has. If I had to choose something, I would say the volume of capabilities this software has can be intimidating for new users until they spend time in it.“ September 22, 2022 JW Jim W Facilities System AnalystHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “Their customer service is beyond anything I’ve ever experienced, especially from software companies.“ April 30, 2021 DD Dennis D Area Facilities Management DirectorHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “The reports are pre-configured and there are hundreds of them making it difficult to find the one you need.“ April 20, 2022 CM Chuck M Business Systems Analyst Education Management, 10,001+ employeesUsed the software for: 1-2 years. “Great product, but Customer Service can be spotty.“ September 21, 2022 ## Showing most helpful reviews Showing 1-25 of 34 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CMMS COORDINATOR Real Estate Used the software for: 2+ years ### "FSI CMMS Review 2026" January 25, 2026 4.0 Pros FSI CMMS is an excellent platform for Lincoln Property Company to provide excellent service and trust with our client. FSI support staff is quite reliable as well. Thank you! Cons There are times where excellent CMMS enhancement suggestions get put on a long waiting list. Also, some of the existing templates in the system could be updated. Alternatives considered [MSP360 Connect](https://www.capterra.com/p/171893/MSP360-Connect/) Reason for choosing FSI CMMS Client's decision; our company did not choose the software. Review Source CM Chuck M. Business Systems Analyst Education Management Used the software for: 1-2 years ### "Great Customization" September 21, 2022 4.0 Great product, but Customer Service can be spotty. You need to document any problems down to the most minute detail depending on the issue. Pros Building this software was a blast and allowed us to tailor the software to our needs. Cons We need better Accounting features and a better Project Management module. Switched from [AiM](https://www.capterra.com/p/152130/AiM/) AiM was not developing at a pace congruent with peer software companies Review Source Response from FSI October 12, 2022 Hi Chuck - thanks for your review of CMS. Customization and working with various user needs are important to our team, so we're happy to hear that's an area that's stood out for you. Our goal is to provide excellent customer support, so please continue to contact us via email or phone - we'll do everything we can to find a solution. KW Keilon W. CMMS Technician Facilities Services Used the software for: 2+ years ### "Review" August 11, 2021 3.0 Pros The product is easy to use but can improve of functionality Cons Product is slow. Have to run in separate browsers for workflow. Slow turn around on build requests. No history of large moves. Developers need more input from end users Review Source Response from FSI September 14, 2021 Thank you so much for your honest feedback, Keilon. As you know, FSI is continuously updating our suite of products based on customer input and releasing them on a monthly basis. Our team will discuss these issues on our next weekly call with you and your team. NV Nancy V. CMMS Coordinator Hospital & Health Care Used the software for: 1-2 years ### "CMS Review " September 22, 2022 5.0 So far very satisfied Pros How friendly use it is. And the team that help us with training Cons The common problem doesn’t let us assign techs in that settings Switched from [WebTMA](https://www.capterra.com/p/15155/TMA/) It was a disaster using WebTMA. We needed something clean organized and professional Review Source BH Bill H. Facilities Operations Manger Hospital & Health Care Used the software for: 2+ years ### "FSI’s CMS is the BEST CMMS software out there!!" September 21, 2022 5.0 It makes me look good!! Pros It is very intuitive and extremely simple to use. Cons I haven’t found anything yet, I am still looking. Alternatives considered [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) Reason for choosing FSI CMMS We spent 5 minutes with FSI and the decision made. Review Source DD Dennis D. Area Facilities Management Director Hospital & Health Care Used the software for: 2+ years ### "Best CMMS Software I've Used" April 20, 2022 5.0 FSI's product is one of the easiest software's I've used. Pros FSI's software is easy to navigate and use. It's not overly complicated but gives you all the necessary features you would need in a CMMS. Cons The reporting module has to be my least favorite. The reports are pre-configured and there are hundreds of them making it difficult to find the one you need. Alternatives considered [Maxident](https://www.capterra.com/p/67650/Maxident/)[IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)[B2W Maintain](https://www.capterra.com/p/132715/B2W-Maintain/) Reason for choosing FSI CMMS Ease of use and features available at the time. Review Source Response from FSI April 25, 2022 Thank you very much for your review Dennis; we're happy to hear that you're enjoying using our CMMS. We'd love to set up some time to go over our reporting modules and make sure that you see what you need. Please feel free to email us at support@fsiservices.com. Someone from our team will be ready to answer any specific questions you might have or walk through the reports you need. Thanks again. JW Justine W. Data entry specialist Environmental Services Used the software for: 2+ years ### "FSI CMMS is a key component for my healthcare department" September 21, 2022 5.0 I am helping to build out the locations and log assets for our clinics (over 20) and this program is so intuitive and customizable. The support team is quick to answer my concerns and confusion and questions and \[SENSITIVE CONTENT\] is great to respond with answers and resources and I appreciate this company and value their business and experience and hope to keep growing with them. Pros In my opinion, FSI CMMS is a key tool for all healthcare departments and any entity that needs to track their asset maintenance and work done in their facilities on consistent schedules for compliance, leveraged decision making and success from becoming more efficient as a whole. Cons I think the cms tech could become more user friendly in the way of simplifying the language for on the floor techs and even offering some of the wording in other languages would be great. Review Source Response from FSI November 11, 2022 Thanks Justine - customers like you that grow along with us are what sets us apart from other CMMS platforms. We're happy to hear CMS is a key tool for your teams, and we've noted your recommendation around simplified and alternative languages. KC Kristin C. Project Manager Management Consulting Used the software for: 2+ years ### "FSI CMMS Making Facilities Management Feasible" March 15, 2024 4.0 I’ve worked with FSI CMMS being implemented at a few clients from conception to rollout and the staff has been great and seeing the evolution of the program has been amazing. Pros I like all of the updates that FSI has made to their CMMS to make it more user friendly and to make it so a client only has to go to less places to accomplish their goals. Cons It doesn’t have a permitting platform as of yet (Above Ceiling, ICRA, PCRA, etc). Review Source AD Avril D. Project Assistant Hospital & Health Care Used the software for: 2+ years ### "Web based system is easy" August 9, 2021 5.0 This has kept our team on track and is a one stop system for us. It's our home base for all our work. Pros Web based system is great to access from anywhere. Cons Sometimes things appear to go missing and we're not sure why. We think something works one way but it doesn't and then it doesn't make sense. Review Source AM Ann M. Facilities Project Manager Hospital & Health Care Used the software for: 2+ years ### "Best in Class" May 11, 2021 5.0 FSI brings a lot of best practices into your maintenance program, and that's really what we used. Their partnership with Enstoa and standardization of the CMMS helped us make sure that we were all on the same track. Before we had FSI, we were only able to account for 30 percent of work. Now, we're able to charge 80 percent to work orders, which is huge. For some of our hospital locations, FSI sent staff to perform asset collection and asset tagging. Then, Enstoa helped extract, standardize and migrate our historical CMMS data from our old systems. They also worked with our teams focusing on regulatory, change management, and work order management to identify high-level designs for each workflow. Pros Outside of just the work order management module, I think CMS rounding and CMS view are great. There's a lot of opportunity for other departments to use it as well, not just engineering. We use CMS rounding for environments of care rounding right now. I know our behavioral health department has also used CMS rounding, they worked directly with FSI’s team to build what they needed. Cons It would be great if there was a way to easily transfer requests to our facilities design and construction office, who uses a different system to manage work and projects. Not so much a con but possibly an opportunity for a future integration. Review Source PD Paul D. CMMS System Administrator Facilities Services Used the software for: Less than 6 months ### "CMS feedback" September 22, 2022 5.0 Pros Ease of moving around. I also like the filter. Cons I can only look at one asset then I have to exit out of the screen and go find another, I cannot scroll through the assets one of the time Switched from [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) I changed jobs Review Source DF Dennis F. Corporate POM Hospital & Health Care Used the software for: 2+ years ### "Data Quality " September 21, 2022 5.0 Fantastic Pros Dashboards, data analytics, regulatory compliance Cons It takes time to get enhancements, however, we do want them done correctly. Review Source JD Joe D. Regional Director of Facilities Management, Northeast Hospital & Health Care Used the software for: 2+ years ### "Invaluable for regulatory compliance management" August 13, 2021 5.0 We use the software as a compliance management tool as well as for maintenance management purposes. Pros We implemented this software across 135 hospitals and continue to do so. The product enables our organization to standardize customized preventive maintenance and planned event procedures and schedules which can be updated companywide as needed in real time. Support staff at FSI are readily available and always willing to customize software and generate custom reports as requested. Cons On occasion, more granular reporting on individual hospitals within the system was sometimes difficult to obtain. Reason for choosing FSI CMMS Existing client recommendations, customer service, flexibility, and availability of custom applications. Review Source JW Jim W. Facilities System Analyst Hospital & Health Care Used the software for: 2+ years ### "Continued development and customer service focused" April 30, 2021 5.0 The product is outstanding and easy to work with for users. The people behind the product are exceptional, and make each customer feel important. You will want to be part of the FSI family. Pros I’m a huge fan of FSI. Their customer service is beyond anything I’ve ever experienced, especially from software companies. Outstanding continued support is one of their strongest points, and their staff members are focused on helping hospitals make these tricky transitions. When I have a question, I know exactly who to contact. FSI’s CMMS allows for incredibly accurate, actionable reporting. Leadership can sit in the office and switch from hospital segment to segment in a minute. We can view how many work orders each site is getting, the type of work requests they're getting because our data were consistent across all hospitals. That was a massive benefit of bringing on one standardized CMMS because you can get everyone on the same page for reporting, evaluating staffing levels, and understanding what types of work are getting done, and where. Cons Honestly not much I've found not to like. We've been customers since Fall 2012 and there has been constant development and improvement to the entire package with continued growth of features. Review Source Response from FSI September 14, 2021 We're very happy to hear this, Jim. Thank you very much for being a loyal customer. We're grateful for the relationships we've been able to build with you and UPMC. Thank you for taking the time to leave this review. RB Robert B. Facilities Engineering Operations Manager Hospital & Health Care Used the software for: 2+ years ### "CMMS Game Changer" May 5, 2021 5.0 FSI is really our Google. Whatever we need to find, it’s there. We’ve been growing by leaps and bounds, acquiring real estate, leasing buildings, building buildings, buying buildings. To keep a repository of all that pertinent facility and equipment information, it’d be impossible without a system like this. The FSI team aren’t pre-programmed sales guys like with all the other presentations. They knew exactly what they were doing. Their experience was a big help, because when we got stuck on looking at what’s an easy way to fix this, what makes the most sense, those guys collaborated with us a lot during implementation. It was a night-and-day change from what we had. What I really liked about FSI was they're pretty transparent. When we met with them, there were several software functions that they didn’t really have built yet, and they teamed up with us and built a purchasing function, a project function, materials management function. It was encouraging to see that they were still scaled to that level where they would help us out, and whatever package we needed, they committed to getting it done. FSI has really changed our whole operation. They’ve made our lives a lot easier with what they produce. And they keep innovating. It never stops. If a health care system is considering FSI, I’d be in 100%. Pros They set the bar and continue to raise it. Ease of use. We would be lost without it. Cons Lack of reports initially, but this has improved. Review Source Response from FSI September 14, 2021 Thank you for leaving this review, Robert; we really appreciate it. We're also glad to hear that we were able to work through any reporting needs you had. Please feel free to reach out if you need anything. PK Paul K. Facilities Systems Analyst Hospital & Health Care Used the software for: 2+ years ### "FSI is the right choice when picking a custom maintenance software pckage" September 22, 2022 5.0 Pros One of the many terrific features of FSI’s CMS platform is it’s functionality in maintaining and tracking your companies assets. From tracking life expectancy to replacement costs and everything in between, there’s really no excuse why a company shouldn’t be prepared to replace that 20 year old piece of equipment when the time comes. Cons It’s difficult to come up with a con for this product given the amount of pros that it has. If I had to choose something, I would say the volume of capabilities this software has can be intimidating for new users until they spend time in it. Review Source Response from FSI November 11, 2022 Paul, thanks for your review! It's constructive feedback to know there can be a learning curve for new users, and we're working on different ways to help first-timers get acclimated quickly with the platform. Thanks for being an FSI partner. CR Chris R. Engineering Assistant Hospital & Health Care Used the software for: 2+ years ### "FSI CMS Review " September 21, 2022 4.0 It’s pretty good. Pros It has gotten more and more intuitive to use over the years. Cons The downtimes with the parent server can lead to loss of time. Review Source RS Robert S. Plant operations manager Hospital & Health Care Used the software for: 2+ years ### "Great product and people" September 21, 2022 5.0 It has been a great process Pros Short learning curve for users. Personal involvement with FSI staff. Cons We have no unresolved issues Review Source Response from FSI October 12, 2022 Hi Robert, thanks for taking the time to submit a review. We're happy to hear that both our product and our people are serving you well! DP Donna P. Facilities Coordinator Hospital & Health Care Used the software for: 2+ years ### "Ease of access" September 21, 2022 5.0 Very good Pros One stop access to various options. New option added CMS Rounding Cons Rounding reports are cumbersome and not giving me info looking for Reason for choosing FSI CMMS ABM association Review Source MK Mark K. Facilities management director Hospital & Health Care Used the software for: 1-2 years ### "Conference " March 15, 2024 5.0 So far my use has been fine but as listed I am new the the system Pros The availability of changes views and categories within you hospital options which have been set up Cons To new to the process to answer this question fully Review Source BS Brett S. Lead Engineering Specialist Facilities Services Used the software for: 2+ years ### "FSI Review" September 22, 2022 5.0 Great system for preventive maintenance and record keeping Pros Ease of use and great record keeping. Customer service records and PM by trade reports Cons 24 hrs to generate a PM. Loss of existing asset number in last update Review Source Response from FSI November 11, 2022 Thanks Brett for the feedback! We're happy to hear the product has been easy to use and you're finding our Support and report functionality helpful. As far as PM generation, reach out directly if you're still having issues so we can work towards a solution. RG Rusty G. Plant Services Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great global maintenance management software" September 21, 2022 5.0 Great! Pros It can be used effectively in all aspect of Support Services. It’s flexible and intuitive. Cons It can be complex and overwhelming. I wish there were info bubbles over the different different pieces. Reason for choosing FSI CMMS Don’t know Review Source Response from FSI October 12, 2022 Rusty, we appreciate your feedback. We are working on ways to include in-app communications to help customers easily navigate CMS. Thanks for your continued partnership! MP Michelle P. Admin Dispatcher Medical Practice Used the software for: 2+ years ### "User" August 11, 2021 4.0 They have a great team that is very supportive. There is no Question they can not answer. They are very knowledgeable of the product. Pros We also us the system for charge backs. it makes it ease to track the Charges Cons Our Inventory Module is not set up for use Reason for choosing FSI CMMS I was not part of the decision making Review Source MW Max W. Compliance Coordinator Hospital & Health Care Used the software for: 2+ years ### "Easy to use and Customer support Excellent. " September 21, 2022 4.0 After using to program for the last 7 years the customer support has alway been top notch Pros It’ very easy to use and to teach new user’s to use this product. Customer support is very good. Cons When you down load a report to excel you have to click to many buttons Review Source AW Amanda W. Sr. Quality Engineer Hospital & Health Care Used the software for: 2+ years ### "Easy use for Asset management " August 17, 2021 4.0 Pros The product is easy to use and therefore easy to train new hires. It maintains our equipment and helps us stay compliant by keeping us organized with schedules and inventory. I like that they are always open to improvements and staying on top of technology. Cons No cons that I can think of at this time Review Source Response from FSI September 14, 2021 Thank you very much Amanda, we appreciate your feedback. We're glad to hear that you enjoy using FSI's CMMS. As you know, you can always reach out to us directly if there's anything we can do to help. Similar Products Featured