Average Ratings

11 Reviews

  • 3.5 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Mobile - Android Native

Vendor Details

  • Tyler Technologies
  • www.tylertech.com
  • Founded 1966
  • United States

About Munis

A mobile app for code enforcement field inspectors that need to access and enter information on the go.


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Munis Features

  • Appointment Management
  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Photos In Reports
  • Print on Site
  • Report Templates
  • Speech Recognition
  • Subcontractor Management
  • Case Management
  • Code Maintenance
  • Document Management
  • Fee Maintenance
  • GIS
  • Inspection Management
  • Letter Generation
  • Photo Management
  • Planning & Zoning
  • Violation History
  • Weed Abatement Control

Munis Reviews Recently Reviewed!


Our city's financial system

Apr 24, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: Ability to search through past records and archives. Once you know how to navigate the basics, you can access a lot of information easily. Ability to generate reports is useful.

Cons: Extremely nuanced with interfaces that are not at all intuitive. I have had to train many staff in this program and I continue to learn new information and ways of finding what I am looking for. Limiting data searches with *CAPITAL LETTER* is extremely annoying and does not seem to serve an specific purpose. Searching for information is tricky, as you have to be exactly correct for almost all search fields. For instance, searching "ABC Company", when they are in the system as "ABC Co." will not bring you to that file.

Lots of features, nothing intuitive

Nov 20, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: There is so much that can be done with this software, if you are trained properly. It is extremely customizable. Operating with pop up windows instead of in one window is quite helpful and user-friendly.

Cons: No ability to learn this software on your own. Each municipality that uses Munis uses it in different ways, so not even tutorials or online webinars will help you. I am constantly learning new things that I could be doing or that i was doing wrong. The whole system is clunky, slow, and forces me to reboot my browser regularly.

Overall: A necessary beast for my job. Once you learn how to use it, it is extremely helpful and there is so much information at your fingertips.

Very robust product with a few quirks

Dec 06, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Munis is able to do 90% of what we need it to and has made many tasks that we used to do manually or with 3rd party programs much easier. Overall it runs reliably and end users are happy with it most of the time. Our customers are mostly happy with the utility payment website as well.

Cons: Since it is very robust and customizable it can get a little buggy if you have many customizations. Usually their support is very good (we pay for the premium support, which is worth it if you can afford it) and they can fix problems in a decent time frame but some problems have lasted for weeks while they are trying to see what is different about our custom implementation.

Overall: We replaced 4 or 5 other software suites with Munis including our finances, payroll, hiring/HR, business licensing, purchasing, time cards, etc. We have been able to integrate it throughout our organization as the one goto software platform for a large portion of what we do.

Munis Field Inspector Review

Feb 05, 2019
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Ease of doing payroll in the Munis ESS program.

Cons: Munis is not an easy program to learn. Just as we were getting the hang of it they did a massive update and redesigned it. Now I'm having a hard time figuring it out and I'm computer savy.

Overall: I was an advocate for Munis but since the update I can tell you, I'm not a fan. I understand updating programs but this update was a total overhaul which has made it a completely new program.

MUNIS has improved over the years from how it functioned in previous versions of this software.

Mar 08, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The different functionalities one is able to perform within one screen is amazing and also the backdrops allow to switch between screens.

Cons: Unless you have been trained to use MUNIS it definitely isn't self-taught for one being allowed to learn on their own. There is no direction or readily instructions to perform the functions allowed.

Overall: It runs great reports for Contract Closing!

High end user of munis for finance department

Jun 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: The Tyler technologies munis software is very robust and can do great work for municipalities as much of Connecticut towns use it for their accounting software

Cons: The system can be hard to learn but does get easier as you learn their processes. The hardest thing to learn is how to changes user rights and roles as their are so many nuiances to it

Capterra loader

School District

Nov 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I enjoy most about this software is that it can easily be learned as well as taught. It's currently tied into Crystal Reports and the transition is seamless.

Cons: I love everything about this software. Makes Accounting and Fixed Assets Accounting a breeze!

Great software but...

Apr 04, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Great software with lots of tabs and things to track budget and financial paperwork such as check stubs, checks written for bills and invoices

Cons: The software is by far not the most user friendly and everything is rights driven. Lots of popup windows!

this is the absolute worst in code enforcement

Jul 09, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: I can find nothing to write about regarding what would be a pro concerning this software. It is not intuitive, there is very little logical flow and it is not adaptive. We were sold a bill of goods when we purchased this. In fact, nearly every decision maker involved in this purchase has left employment with us.

Cons: unless you are a small town with only a handful of codes this program is worthless. They will not update anything unless you want to pay through the nose. It is not user friendly!!!!!!!It is not intuitive, there is very little logical flow and it is not adaptive. We were sold a bill of goods when we purchased this. In fact, nearly every decision maker involved in this purchase has left employment with us.

Bookkeeper struggles

Jan 08, 2019
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The ability to be able to run the monthly by just one more of for the whole year.

Cons: Having to key in your password with every new report.

Overall: I have struggled to learn Munis. I feel like it could be a little more user friendly.

MUNIS is a complex and capable product that handles our unique line of business needs quite well.

Apr 02, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very customizable if you dig in deep

Has lots of modules and ties into other Tyler products

Offers web fronts as well as apps depending on the user needs

Cons: We've had upgrades that have not been able to be performed due to outstanding issues preventing the upgrades.