# Capture Expense Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Capture Expense the right Expense Report solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167207/expenseOnce/reviews --- Capture Expense 4.9 (23) [View alternatives](https://www.capterra.com/p/167207/expenseOnce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Capture Expense Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews CS Caroline S PayrollAviation & Aerospace, 51 - 200 employeesUsed the software for: Less than 6 months. “Very intuitive system, which will help massively in making sure that our expense policy is adhered to. When configuring the system, the development and sales team have been there every step of the way and even developed some bespoke features for us.“ August 21, 2024 SH Stacey H Business Systems & Procedures SupervisorSecurity and Investigations, 51 - 200 employeesUsed the software for: 6-12 months. “Currently, there isn't a way to drill down on access permissions for admins/approvers.“ November 19, 2021 EB Emma B Finance Operations ManagerAccounting, 201 - 500 employeesUsed the software for: 6-12 months. “Creating expenses via a mobile phone has been a big hit with all of our users for the convenience and simplicity of being able to create expenses on the go!“ September 19, 2024 CL Claire L Accounts AssistantHospital & Health Care, 201 - 500 employeesUsed the software for: Less than 6 months. “The set up has been well explained and supported by the team, the testing was well supported by \[sensitive content hidden\] and the roll out seems to be going smoothly, there is a good help guide on the system for any small queries.“ October 1, 2024 SB Scott B Finance Administrator Team LeaderEducation Management, 201 - 500 employeesUsed the software for: 1-2 years. “Mileage tracker bespoke set up, ability to have many members in the group, ease of use for claimant and administrator, ability to follow on with the set up by adding new academies admin's end as well as adding categories etc, approvals are easy, expense uploads into a separate finance system are easy, reasonably priced, leaders/heads can see a console view of their staff and what has previously been claimed, updates pending/able to be implemented, we use 2 different finance softwares and both marry up with with CE - generally a well-rounded system“ June 16, 2023 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ES Eleanor S. Financial Controller Financial Services Used the software for: Less than 6 months ### "Excellent Customer Service" May 8, 2025 5.0 A very easy process from start to finish. Would highly recommend to the other businesses. Very friendly and helpful customer service. Pros \[sensitive content hidden\] were fantastic in the set up process ensuring everything went very smoothly from start to finish. Cons A great product and nothing that we have come across to date that we do not like. All users are very happy as well. Alternatives considered [iplicit](https://www.capterra.com/p/233828/iplicit/) Reason for choosing Capture Expense Much more user friendly and automated. Ease of sending in receipts Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) Did not integrate with our new accounting system. Review Source Response from Cintra HR & Payroll Services May 9, 2025 Hi Eleanor Thank you for the fantastic review. We're really pleased to hear the setup went smoothly and that the team made a strong impression. We’re here if you need anything and really appreciate you recommending us to others. Best, James YB Yaima B. Accountant Higher Education Used the software for: 6-12 months ### "ASC Capture Expenses" June 12, 2025 5.0 Brilliant, the best system I have used in terms of structure, user friendly, reports, all of it works really well. Pros How user friendly it is, very sharp and clear screens. We have received feedback from users, all of them positive which is unheard of. Cons Nothing yet! I think it is an excellent system. I would like to keep up to date with developments within the Capture business to see which other areas we may work in partnership to automate processes as ASC. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Capture Expense User friendly, presentation and communication with provider Review Source SB Scott B. Finance Administrator Team Leader Education Management Used the software for: 1-2 years ### "Great system overall" June 16, 2023 4.0 We have generally felt for staff expenses and as a result how us needing to strongly check claims that Capture Expense has delivered a great system with the fundamentals being at hand which is also bespoke to us, so the system/development is more flexible that your average provider - \[sensitive content hidden\] himself was great at developing the product and showing how to use it - we are looking at implementing a bespoke credit card feature and hope we have a similar experience with that too when we get some time to sink into it. Pros Mileage tracker bespoke set up, ability to have many members in the group, ease of use for claimant and administrator, ability to follow on with the set up by adding new academies admin's end as well as adding categories etc, approvals are easy, expense uploads into a separate finance system are easy, reasonably priced, leaders/heads can see a console view of their staff and what has previously been claimed, updates pending/able to be implemented, we use 2 different finance softwares and both marry up with with CE - generally a well-rounded system Cons There has been the odd bug in the system which needed reporting such as mileage not calculating properly or a different vehicle defaulting, audit trail isn't the best. Reason for choosing Capture Expense CE was able to make the software more bespoke to us and was more reasonably priced Review Source JZ Jean Z. CEO Machinery Used the software for: Less than 6 months ### "Best expense management tool there is!" November 22, 2024 5.0 We highly recommend Capture Expense for any company still currently managing expenses manually. Whether start-ups or corporates, you will only discover what you are missing out on once you try it. Our overall experience was top notch, from discovering the solution to onboarding the team and integrating with our ERP. Pros Super easy to use interface, includes all 8 currencies we use for our international business, intuitive new AI feature such as the WhatsApp integration, simple onboarding for our entire team almost on our own, saved us tons of efforts and time when looking back at manual expense management. Cons The fast that we did not discover it sooner. Alternatives considered [Expensify](https://www.capterra.com/p/97594/Expensify/) Reason for choosing Capture Expense Easy to use, includes all features, integrates with our ERP. Review Source EB Emma B. Finance Operations Manager Accounting Used the software for: 6-12 months ### "Capture Expense is a hit!" September 19, 2024 5.0 Very easy and smooth. From set up to go live, the process and communication has been second to none. \[sensitive content hidden\] was great to work with, very helpful and answered all of my questions with patience and efficiency. It has been very well received by all of our users, there are now people claiming expenses that would not do so before as the process was too complicated and clunky! Now they can submit expenses with ease and from anywhere! Pros From the administration side of things, the ease in which people, vehicles, tags, categories can be updated and amended is great. From a user side, the creation of an expense is quick and simple and very user friendly. If there is something missing from the claim or someone is over limits, the errors are flagged and obvious. Attaching receipts to the claim is simple and effective and ties everything in together. Creating expenses via a mobile phone has been a big hit with all of our users for the convenience and simplicity of being able to create expenses on the go! The approval process is easy and provides an audit trail. Our Line Managers are no longer bogged down with lots of documents being emailed to them, they can access everything in one place. Being able to divert expenses to another Line Manager via the out of office option prevents any expenses being stuck in the system for too long because of annual leave. Cons That the system does not automatically adjust claims to a limit where a limit is in place. (although it does prevent a submission so procedures are still in place to prevent overclaims). Review Source PK Pavan K. Business Administration Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Amazing Onboarding Experience with \[sensitive content hidden\]" June 20, 2025 5.0 \[sensitive content hidden\] was so patient with explaining the use, setting up and fixing issues so promptly. Ease of use once you know what to do from admin user perspective. \[sensitive content hidden\] made the whole experience seamless and easy, super helpful! Pros Ease of use for end user online and app. Xero integration. Carbon data. Great automated finance tool Cons Tedious to add Analysis Segments to Tags. Having to set up different organisation for multiple currencies, default currency being GBP. Review Source LH Liz H. Administrator Sports Used the software for: Less than 6 months ### "Excellent onboarding experience" October 21, 2025 5.0 We had absolute the pleasure of working with \[sensitive content hidden\] for our onboarding. She was extremely helpful, patient and explained how things worked. She was extremely efficient in answering all our queries by email and over the many team calls. She explains everything and understood all our questions and concerns. We could tell she was an expert! She was so encouraging also and gave us valuable advice from the very start. Pros Ease of use and how it makes claiming expenses and approving expenses so much easier for employees and Finance team. Cons We have not come across anything yet that we do no like about capture Expense. We have only used it for one month. Review Source LW Lyndsey W. Purchase Ledger Controller Security and Investigations Used the software for: Less than 6 months ### "Detertech and Capture Expense " May 14, 2025 5.0 \[sensitive content hidden\] was a great help while setting everything up, she was always responsive when emailed and nothing was too much trouble Pros Easy to use for all abilities across the company Makes life easier in the account department Cons Set up was hard due to our coding and categories but \[sensitive content hidden\] was there to help and advise how to put things into place Review Source LM Lauren M. HR and Finance Assistant Renewables & Environment Used the software for: Less than 6 months ### "Easy and Supportive" February 27, 2025 5.0 Faultless and easy, thank you for al your support. \[sensitive content hidden\] were just incredible support to us here at Source. Pros Capture is easy and simple, not confusing at all - just what you need when your busy submitting lots of expenses, the system does all the hard work for you! From a HR perspective it really empowers our employees to easily manage busy workloads, and being able to submit expenses on the go! Cons I would advise they get some more interactive demos they can issue out, like recordings of how to use the system, their demos were immense - but to have something recorded for employees to look back on would be useful. Review Source KE Katie E. Finance Executive Media Production Used the software for: Less than 6 months ### "Happy Customer!" February 26, 2025 5.0 From the initial set up to going live, it has been such a straighforward process and having constant support from \[sensitive content hidden\] has made it a great experience. Pros The team have been extremely helpful, in particular \[sensitive content hidden\] who has been so thorough and efficient. Cons We have not come across anything we dont like to date. Review Source CS Caroline S. Payroll Aviation & Aerospace Used the software for: Less than 6 months ### "Capture Expense " August 21, 2024 5.0 Great! from demo to getting the software up and running, Capture will do exactly what we need it to do and more! Pros Very intuitive system, which will help massively in making sure that our expense policy is adhered to. When configuring the system, the development and sales team have been there every step of the way and even developed some bespoke features for us. Cons No complaints to speak of, really happy at the moment. Alternatives considered [Access PeopleHR](https://www.capterra.com/p/211952/Access-People-HR-Software/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Capture Expense User friendly, not all expense software have an app, but Capture does. Review Source CL Claire L. Accounts Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Lilian Faithfull Care" October 1, 2024 5.0 The set up has been well explained and supported by the team, the testing was well supported by \[sensitive content hidden\] and the roll out seems to be going smoothly, there is a good help guide on the system for any small queries. The customer service we have received has been outstanding. Pros The customer service has been very good, always feel like we have support from the team. Cons So far there is nothing we dislike, everything seems to be going smoothly. Alternatives considered [DocuWare](https://www.capterra.com/p/220466/DocuWare/) Reason for choosing Capture Expense The layout and the ease of use for staff Review Source JA Justin A. BDM Automotive Used the software for: Less than 6 months ### "Great App and Web Facility" November 5, 2024 5.0 Excellent and Suzi was a brilliant trainer and helped us implement into our expenses strategy. Pros Easy to use and to upload and manage receipts. Cons Nothing. I really think this is a winner all round. Review Source KT Katerina T. Group Financial Controller Gambling & Casinos Used the software for: Less than 6 months ### "Very satisfied with the set up process and the functionality of Capture" February 24, 2025 5.0 Pros Flexibility of the set up and that it is user friendly. Cons None found so far. However, I have not used Capture for long enough to provide a more descriptive answer. Review Source SH Stacey H. Business Systems & Procedures Supervisor Security and Investigations Used the software for: 6-12 months ### "Quick and simple to use software from both a claimant, approver and administrator perspective." November 19, 2021 5.0 Submitting and approving expenses is more efficient, no longer waiting for paperwork and receipts to be posted/emailed, receipts are with the expenses as soon they come in for approval. Pictures of receipts can be taken and stored as soon as a purchase is made, reducing the number of receipts that are misplaced. Pros The Expense Once desktop and mobile versions are the same, a key factor for us when choosing an Expense application as we have employees that will use both; everything you can do on desktop you can do on the mobile version too. The support we have received from \[SENSITIVE CONTENT\] is fantastic; he always responds promptly with answers to any queries you may have. It is apparent how important it is to \[SENSITIVE CONTENT\] and the team to improve Expense Once continuously and so any feedback provided by us is taken on board and almost always implemented. You are never waiting too long for new features to be released. If there have ever been any minor problems, then these are fixed extremely quickly. The product does as much work as possible for the claimants to ensure submitting expenses are easy. Credit card transactions come through from the bank and display in the claimant's drafts, ready for them to add information. If the claimant has already taken a picture of a receipt within EO, then EO will attempt to match the receipt with the transaction, one less thing for the claimant to do. Claimants can view their historical claims, submitted claims and it is easy to see any rejected items. Approvers can review all expenses within a claim quickly and approve/reject only certain lines if required; notes can also be added to send back to the claimant. There is no back and forth between windows, receipts can be viewed from within each expense line. As an Administrator, the product is simple to navigate. Cons Currently, there isn't a way to drill down on access permissions for admins/approvers. It would be great to have the option to provide levels of access so that you aren't giving someone new to using the system access to everything all at once but can gradually build upon what they have access to over time. Or even if you needed to give someone view-only access to obtain information, this could be very useful and ensure that no accidental changes were made. Permissions are however something that have been discussed with \[SENSITIVE CONTENT\] and have been noted as a requirement for the future. Review Source LG Leah G. Payroll Team Leader Hospital & Health Care Used the software for: Less than 6 months ### "Great App!" May 23, 2024 5.0 Pros very easy to navigate, and all self explanatory Cons WE would like receipts to pull through to the accounting system so these can be viewed on the transaction Alternatives considered [ExpenseIn](https://www.capterra.com/p/153951/ExpenseIn/) Reason for choosing Capture Expense Price and no discount/set up deal could be offered Review Source JB Jackie B. Financial Controller Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Capture Expense review" January 30, 2024 4.0 Everyone in the team is very helpful, polite and nothing is too much trouble to sort or enhance if a request is made Pros It's easy to use, value for money and the support team are very helpful Cons Difficult to set up with the Barclaycard bank feed but this was mainly Barclaycard's issues Review Source SG Sean G. Commercial Finance Manager Machinery Used the software for: 6-12 months ### "Expense Management for a fast growing company" June 13, 2023 5.0 We had a very positive implementation experience and continue to do so with post implementation requests. Capture Expense also helped us through a tough card provider integration and supported us along the way. Pros The software is very adaptable and the mileage claims/tracker functionality works very well with our growing fleet. It was also very easy to implement with great support from the Capture Expense team. So far, the scalability of the product seems to be very good as we continue to grow. Cons Although expense data is available, it would complete the product if there were reports available to be able to allow further control of expenses. Alternatives considered [Spendesk](https://www.capterra.com/p/157515/Spendesk/)[Expensify](https://www.capterra.com/p/97594/Expensify/) Reason for choosing Capture Expense As we already had an expense card in place, we decided to look at a product that could function with what we had. Capture Expenses mileage functionality also appeared to be slicker and better thought out. Review Source BS Bryn S. Business Operations Manager Information Technology and Services Used the software for: Less than 6 months ### "Excellent Product & Service" May 30, 2024 5.0 Pros Very user friendly and easy to use. Excellent reports and exports. Cons Mobile App is good, but could be better. I have been told they are developing more functionality which is good. Review Source AE Amy E. Group Management Accountant Facilities Services Used the software for: 6-12 months ### "Testimonial " February 2, 2024 5.0 Pros \- Simplified the process for finance staff - Clear authorization of expenses - Receipts are clearly visible for audit purposes - More accurate for VAT purposes - Large changes can take place via an import - Good integration with the bank & payroll software - The support to encourage and try and resolve issues for customers Cons \- The integration link between the bank and payroll system has to be refreshed. Rather than automatic. - The reporting aspects could be developed further Review Source TG Tom G. Director Arts and Crafts Used the software for: 1-2 years ### "The team there were great, helped us every step of the way, and the product was simply first-class" September 15, 2017 5.0 Great list of systems available, saves us having to search 1 by 1, the reviews are also very useful Pros OCR - we just upload the receipt and in a few seconds the expense is created ready for us to save. It was highly configurable and yet easy to understand, I've never seen any other system achieve this level of features with such ease of use. The speed of the solution is fantastic, our internet is not the best but their software runs perfectly. If we require something they immediately have it in the software for us, there was no waiting for weeks, we can always rely on them if our business changes. Our staff took to the system well, mainly because of the ease of use, but also because it's fresh, looks and feels modern. Even with all this it came out as one of the cheapest systems. Cons Although we had a dedicated account manager, when they were on holiday we'd have someone else who didn't know us or our setups very well, which was frustrateing Review Source Response from Cintra HR & Payroll Services September 25, 2017 Thanks Tom, it's a pleasure working with you and the team there, lunch is on us next time! MT Matthew T. Sales Manager Security and Investigations Used the software for: 6-12 months ### "Expense Once review" November 28, 2021 5.0 I dont need to keep a track of my own year to date mileage to know what allowance per mile to use. Also adds up my weekly expense total so there are no miscalculations. Pros Easy to use and keep track of expenses. I like that mileage between two points is automatically calculated and there is prediction in the postcodes for destinations and end points - that is useful as I visit a lot of the same sites on a repeat basis. Also keeping a YTD track on mileage up to and beyond 10000 is good. Cons No downside compared to another system tried before and submission by spreadsheet and post before Review Source FR Felicity R. EA Used the software for: ### "Im an EA looking for softeare to 'help' with expenses " September 17, 2017 5.0 Pros As an assistant I am looking for a tool that can 'assist' me is 'simple' and can help me do my job in a 'timely fashion.' expenseOnce achieves all this. It takes away the 'faff' and 'time consuming' tasks most often associated with expenses. Review Source Response from Cintra HR & Payroll Services September 25, 2017 Thanks Felicity, the team really enjoyed working with Capital Group and we're glad you were all very pleased with the product. As always feel free to get in-touch directly if you need anything, James Similar Products Featured ## Related categories [Expense Report](https://www.capterra.com/expense-report-software/)[Spend Management](https://www.capterra.com/spend-management-software/)[Time and Expense](https://www.capterra.com/time-and-expense-software/)