Who Uses This Software?

We cater to any software company that requires a unique and intuitive user onboarding solution and an efficient way to explain processes live in the software without documentation or video tutorials.


Average Ratings

4 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Userlane
  • userlane.com
  • Founded 2015
  • Germany

About Userlane

Userlane helps you improve your UX and CX with interactive and personalized guidance, and engagement analytics. Create personalized user journeys that make users love your software while reducing friction, frustration and churn. Unleash the full potential of your product, boost engagement and feature adoption.


Userlane Features

  • Account Alerts
  • Account Management
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Usage Tracking / Analytics
  • Win / Loss Analysis

Userlane Reviews Recently Reviewed!


Userlane is a great tool to guide users trough ones own website, for onboarding, etc.

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is really simple to use and one can implement userlanes without programming knowledge. The user experience is designed to be easy and could be described as the IPhone or IOS for onboarding.

Cons: Staying in the comparision to the IPhone and IOS. Userlane is easy to use but not everything is customisable - which it does not necessarily need. However the team is really helpful and listens to suggestions.

Great way to explain your SaaS product to your customers

Jan 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Userlane is a clever way to guide your customers through your software. The integration is quickly done and you can immediately start using the software. It is easy to create userlanes and in most cases self explaining. If there is anything unclear, the support will help you out by mail or phone, what I consider as a big plus.

Cons: Although I can fully recommend this tool, in my opinion an autosave function would be great to avoid the loss of unsaved userlanes when clicking a wrong button.

Overall: happy customers and less support requests

Userlane is helping us to offer immediate and professional support to our customers.

Jan 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We are especially enthusiastic about the focus on supporting start-ups in their founding phase. We are benefiting from the idea to help young companies that have not the resources and opportunities to fully support their new customers yet.

Cons: The implementation was at the first time challenging us a bit but not more than the first use of any other tool. After a while you get used to it and learn how to get the best overview of all functions and possibilities.

Overall: Userlane is helping us to offer immediate and professional support to our customers.

I highly recommend this in-app help to simplify user onboarding

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - easy to install, implement and maintain
- no technical hurdles
- customizable
- great customer support
- regular releases of new features
- great user experience
- users get in-app interactive help on the spot
- improves user engagement and user onboarding

Cons: - no pricing model for starters with only a few end-users
- no downloadable analytics reports (but coming soon)

Overall: - better user onboarding
- more user engagement
- higher conversion rate