Video Help Ticket

Video Help Ticket


Who Uses This Software?

Hardware and software tech support companies.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $9.00/month/user
  • Pricing Details
    $9.00 Per Month with a one month $1 trial.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • Video Help Ticket
  • www.videohelpticket.com/
  • Founded 1985
  • United States

About Video Help Ticket

Do you provide computer desktop and server support for clients? Do you develop software for any industry? Do you speak with clients on the phone daily about issues with hardware, software or anything computer related? Then Video Help Ticket is the time saving software for you and your support team. Video Help Ticket will allow your client to record their screen in real time and at the same time record their voice on the phone as they describe the problem or issue with their computer.


Video Help Ticket Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

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