# Ideawake Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ideawake the right Idea Management solution for you? Explore 87 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167267/Ideawake/reviews --- Ideawake 4.7 (87) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 18th, 2026 # Reviews of Ideawake Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews KA Kim A RN Clinical EducatorHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “It visibility also allows organizational leaders to view the projects and interact through providing comments, suggestions, or simply encouragement.“ January 10, 2024 MW Margaret W Internal Accounting SpecialistAccounting, 501 - 1,000 employeesUsed the software for: Less than 6 months. “My only issue with the idea of submitting information of this type of substance via electronically is that it removes the one-on-one connection that is built when working with a person.“ September 30, 2022 RH Ryan H IT ManagerFinancial Services, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “It's a valuable tool for us to allow every level of employee, from C-level to associate level, to bring ideas forward.“ September 13, 2023 BS Bri S IT Program AdministratorFinancial Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I guess the point is I'm not sure if I've ever seen any documentation about how to search for an idea I've voted for every single time.“ November 10, 2023 KA Kim A RN Clinical EducatorHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “This virtual option is user friendly, environment friendly, and allows for a sustainable option for promoting innovation for nursing.“ January 10, 2024 Isabelle G Account ManagerMarketing and Advertising, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “I noticed you can't click "back" and navigate to the page you were on directly prior.“ September 16, 2022 JL James L Clinical Laboratory Technical SpecialistBiotechnology, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “Ideawake has proved very worthy in my company's use case(s), we have found this platform as a large upgrade to our previous systems, most of which relied on multiple Microsoft products. As this software continues to grow and expand to allow for further functionality, integrating the platform into more of our departments seems inevitable.“ June 27, 2022 hl hamza l ManagerRestaurants, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It seemed a little too minimalistic.“ December 22, 2023 ## Showing most helpful reviews Showing 1-25 of 87 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carson W. Innovation Specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy way to crowdsource and evaluate ideas from busy people" November 12, 2020 5.0 When I was evaluating the options, one thing that stood out with was the people. It's a big enough company to deliver top-notch software and customer service but small enough to know team members by name. Because Ideawake is nimble, our rep was able to customize the software to fit one especially complex idea challenge. They listen, respond quickly and value their customers. Pros It's easy for idea challenge participants to access the site through single sign-on, contribute ideas and interact with others by leaving comments or upvoting other people's ideas. One "complaint" we got from an early challenge was that it was so easy, people thought there had to be something wrong. Another huge benefit is its accessibility outside the network. Health care workers don't have extra time to use networked computers, so makes it easy to engage with them on the smartphones, tablets or any computer. Cons The current version is a bit tricky to set up challenges, but the team is very accessible and hugely helpful, so we lean on them for back-end help. Once an idea challenge launches, we can typically troubleshoot most issues. I have seen a demo of the next platform, which will make it easier for administrators, so this shouldn't be as much of an issue. Review Source JL James L. Clinical Laboratory Technical Specialist Biotechnology Used the software for: 6-12 months ### "Using Ideawake for our Process Improvement Team" June 27, 2022 5.0 has proved very worthy in my company's use case(s), we have found this platform as a large upgrade to our previous systems, most of which relied on multiple Microsoft products. As this software continues to grow and expand to allow for further functionality, integrating the platform into more of our departments seems inevitable. Pros ◉ This software can be customized to fit each community's specific needs ◉ The software is very intuitive and easy to understand ◉ The development team is quick and effective when asks arrive from end users ◉ Staff is incredibly friendly and helpful in reaching desires of customers ◉ Integrating to this system from an older system is aided by helpful tools to move existing data to this platform Cons ◉ Some features are still in development ◉ Some users may find the software difficult to navigate once receiving Admin access Switched from [Microsoft OneNote](https://www.capterra.com/p/227211/Microsoft-OneNote/)[Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Previously, we had used multiple Microsoft products to help keep track of improvements sent to our Process Improvement Team, with we were able to drop the use of all of these products with a substantial upgrade. Review Source SP Shantanu P. Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "This is not a structured solution" January 19, 2024 3.0 Not happy. Many changes are required to make it suitable to implement. Pros Only first step is good to capture the idea. Reports are good. Cons After idea capturing, it looses the track. Work flow and the dashboard sequence do not match. Every process step i.e. evaluation, approval, implementation etc, need to have separate screen to understand. Date and time stamp with completion process is required for each sequence and it is missing. At the same time real time updating is not visible, every time i need to refresh it to see the effect. Idea system should be integrated with the KAIZEN, IPR and Big project systems. It shall be integrated with the TPM pillar concept to have good integration. Review Source BS Bri S. IT Program Administrator Financial Services Used the software for: 1-2 years ### "Excellent for Hackathons and Ideas in between those cycles" November 10, 2023 5.0 Pros I really like how ideas are managed through implementation in the tool. It is easy to vote and find out how far the ideas has gone in the process. The ability to comment and like in the early phases is awesome as well to understand impact. Cons I think our instance may just be segmented/configured in such a way where it is easier to find an idea if I remember the event it was discovered. I guess the point is I'm not sure if I've ever seen any documentation about how to search for an idea I've voted for every single time. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) I'm pretty sure it was hard to capture ideas from every segment of the company, not everyone has access to the Confluence tool. Review Source Ron Elius S. Freelance B2B Copywriter for the Food & Beverage Companies Marketing and Advertising Used the software for: 1-2 years ### "Map-out your innovative ideas and make it happen" July 22, 2019 5.0 Great! Pros Crowdsourcing within your organization has never been so problematic before thanks to , its gamification helps a lot and it boosts contributors’ motivation to validate their ideas. Innovation is an important part of any organization especially in the B2B Marketing and Advertising Industry where constant ideas need to be materialized so that innovation is in constant motion. Cons Maybe because of its great features, some contributors will think out-of-this-world ideas not out-of-this-box ideas hindering efficient gamification but we can handle it. Review Source VR Verified Reviewer QA Music Analyst Music Used the software for: 1-2 years ### "mostly cooky ideas" August 28, 2023 3.0 I did submit a real idea that could be implimented, interested to see what happens Pros a way to get ideas in front of people who could actually make it happen Cons Many of the ideas that I see submitted make no sense / are already part of the product / are unfeasable / are not good ideas Review Source John V. CMO Innovation Hospital & Health Care Used the software for: 6-12 months ### "Great tool for innovation engagement at scale" September 29, 2022 5.0 Very positive experience Great Support! Pros Ease of use and intuitive design Features are well tooled Cons I'd like to know more about the users experience (what they are reading etc) even when they don't explicitly post. Review Source VR Verified Reviewer Open Innovation Coordinator Security and Investigations Used the software for: 6-12 months ### "Top-notch ideation platform" June 14, 2021 5.0 Pros Price, ease of use, customer support and guidance for the launch of the platform. The platform works just as well for internal ideation and for external open innovation programs. Cons Lacking some customization capabilities Review Source VR Verified Reviewer Sound Engineer Entertainment Used the software for: 1-2 years ### "Ideawake Gathers Your Ideas Together in One System" October 28, 2018 5.0 Pros Whenever we have meetings with the creative and technical departments, we are always brainstorming about ideas. I call it the meeting with the greatest minds because I’m always learning something new. It keeps me motivated to work better. is an amazing application that allows you to put this ideas into good use. We compile them together and see which ones we can apply to our work. We also use it for the outside consumers because they are the ones who can provide helpful advice. Their added features are project management, tracking and status developments. Such a useful software for everyone. Cons Haven’t encountered any problems so far, but I heard from my co-workers that they were not too happy with the customer service department because they had to wait for a long time to receive their reply for a certain issue. Other than that, a perfect 10. Review Source Benjamin D. Director, Corporate Innovation Insurance Used the software for: Less than 6 months ### "Easy, inclusive and powerful." October 11, 2017 5.0 Pros Quite simply: combines all of the most desirable features the competitors miss in one way or another (and likely a much higher price). What I like best is Ideawake is set to scale with your company - NOT built to be a one-size / one price / consulting required solution. > Activity Dashboard > Challenges -> Fixed or open duration > Brainstorming > Collaboration > Creator Tracking > Idea Ranking > Project Tracking > Status Tracking > Easy Administration > Can securely keep idea management internal, AND open up to external sources. Review Source RW Ravindra W. Process leader Consumer Services Used the software for: Less than 6 months ### "Generate ideas" June 20, 2023 5.0 very good , navigation is easy, can accomodate a lot of ideas , loom is great Pros the navigation is easy, can accomodate a lot of ideas Cons some times gets confused in options .. but still this isnt something that we cant , Review Source EA Erin A. Director - IT Strategy and Architecture Food & Beverages Used the software for: 6-12 months ### "Great Experience for Just Starting Out" April 30, 2019 5.0 The customer support in helping prepare us for our first innovation challenge was extremely helpful. Pros The tool has been incredibly easy to use. We didn't do any training for our first innovation challenge and yet we exceeded our usage goals. When we had a question on something the team was quick to help answer them. Also enjoyed the flexibility in setting up our own unique workflow for ideas to go through. Its more than a tool, there is also a process and best practices we got to take advantage of. Cons Nothing with the software or the process. Its more on our end with how we integrate systems. We rushed ourselves a bit to get our first challenge out there. If I had it to do over, I would have taken more time with tool setup and prep. Review Source JT Jennifer T. Member Experience Specialist Utilities Used the software for: Less than 6 months ### "Ideawake Review" February 14, 2023 5.0 Very good! I look forward to continuing. Pros It is very visually user friendly and easy to navigate. Cons So far, I have no complaints. I will make note of any future experience Review Source bW brandon W. manager Food & Beverages Used the software for: 6-12 months ### "Ideawake review" October 30, 2023 4.0 Pros Ease of use. Having all ideas together is useful Cons Platform layout could be more user friendly Review Source KG Kyle G. Asst Manager Restaurants Used the software for: Less than 6 months ### "Great product" August 13, 2023 5.0 Pros Great way to communicate with upper management Cons All is good. THe program works as well as is needed. Review Source VJ Valarie J. Costner Service Rep l Human Resources Used the software for: Less than 6 months ### "Good Platform" September 27, 2022 5.0 Very easy to use and navigate Pros I love that we were able to easily post, as content and share ideas Cons There are no Cons on my opinion. The platform worked exactly the way my component intended it to. Review Source VR Verified Reviewer VP of Technology/Partner Program Development Used the software for: Less than 6 months ### "Customer Service that Helps You Implement, Not Just Capture" November 6, 2018 5.0 Pros is the most "service as a software"-like company I've worked with. The team is deeply committed to ensuring that ideas are not just captured, but also VALIDATED (huge), and have a process for being tested and implemented. This makes a huge difference. Cons Nothing specifically comes to mind. Perhaps their UX/UI isn't as intuitive as some other platforms, but this wasn't a deal breaker for us. Review Source AW Ashton W. CEO Information Technology and Services Used the software for: Less than 6 months ### "Pitch competition" February 1, 2023 4.0 It has been fairly seamless for the entirety of my use, but I haven't explored much of the website. Pros I liked that it was easy to go from the link that was given, to the actual pitch competition sign-up. Cons The software is fine, I just didn't like the phrasing on some of the prompts. Reason for choosing Ideawake it was the one that the pitch competition used. Review Source KK Kaleb K. RN Clinical Educator Hospital & Health Care Used the software for: 1-2 years ### "Ideawake Review" October 13, 2022 4.0 Great product for idea management Pros Real-time updates and collaboration features Cons Sometimes not as intuitive to navigate as I'd like. Review Source AR Amber R. advisor 1 Government Administration Used the software for: Less than 6 months ### "Review 2023" January 12, 2023 5.0 So far so good, I've only used it and uploaded an idea once. Pros I'm new to the software but I like the different scenarios they come up with. I love how I can pick which idea I would like to elaborate on and go from there. Cons Not fully understanding how to outa team together. Review Source KA Kristi A. Nurse Health, Wellness and Fitness Used the software for: Less than 6 months ### "Ideawake is great!" October 13, 2022 5.0 Pros Ease of use in a broad platform to share and develop ideas! Cons No complaints! The software is easy to use! Review Source KK Kevin K. VP Commercial Real Estate Used the software for: Less than 6 months ### "Useful for collecting across organization" May 10, 2023 5.0 Good Pros Easy to use interface and good overall experience Cons N/a I didn’t see anything that could be improved Review Source AL Austin L. RT Hospital & Health Care Used the software for: Less than 6 months ### "Review of IdeaWake" October 18, 2022 5.0 Pros Easy to collaborate with co workers on new ideas Cons Nothing! Excellent! This software had everything I was looking for Review Source BS Bubba S. Implementation-Operations Used the software for: 6-12 months ### "Great! Having the ability to have a way to offer ideas from your frontline folks goes a long ways." October 4, 2017 5.0 Pros It allows you to see the creativity that many employees within your organization may have that could not get or be able to present a voice in the past. It also allows you the ability to work with key stakeholders on new solutions which goes a long ways in your continued success in your respected business. Review Source AL Ari L. Psychologist Hospital & Health Care Used the software for: Less than 6 months ### "Interesting Platform" September 30, 2022 4.0 Pros The whole idea of the platform, where you can share innovative ideas with others without the noise of social media, is a very interesting one with alot of potential. Cons I would like access to more type of challenges than is presented to me as a user through my organization. The ones presented to me a very specific to Central Illinois, which is not where I work. Review Source