Average Ratings

4 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes

Vendor Details

  • Sunsell
  • www.classswap.co.uk
  • United Kingdom

About ClassSwap

An affordable, fully customisable Pilates studios management system that provides class swap facilities, full client management, accounts management, optional Instructor Direct Invoicing, room bookings, automated emailing services including automatic alerts for vacancies and so much more. 'FullPack' - provides the complete management software suite at just 17.95 per month. And 'Essential' at just 9.95 per month will give you all you need to manage class attendances and swaps.


ClassSwap Features


ClassSwap Reviews Recently Reviewed!


Class Swap for small private Pilates business - owner/teacher

Aug 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The basic version is very affordable and it feels as if a huge administrative load has been removed. It literally saves me at least 1 hour every day and even more at the start of term. It has removed the need for clients to contact me - email, text, messenger, what's app, phone - with cancellation of classes and requests for catch up classes. Clients have control of their bookings and can cancel and rebook as necessary. Most clients love it too. They are notified immediately a mat becomes available - which is so much quicker/reliable than waiting for me to check the lists and email them.

Cons: I felt it was not that intuitive when I started using it and modifications are still made from time to time which throws me. It does take a while to get used to, but customer support is very good at following up queries and sorting out any glitches.

Some clients don't seem to want to use it. Out of 90 clients, I probably have to do the online cancellations and class swaps for 5 people who just can't seem to work out how (or be bothered) to use it.

Overall: After the first 2 months everything settled down as I became more familiar with the website and how to navigate it . Now I find it easy to manage my classes/clients on the site.

I would not go back to producing my class lists (12 per week) and doing all the class swaps manually again.

It saves me masses of time!

Vendor Response

by Sunsell on August 22, 2018

Thanks Caroline.

ClassSwap review

Aug 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Ease of use. The system is very easy to use and self explanatory, with a good help section.

Great customer service and ease of contact.

Cons: Still get the occassional software glitch, but the customer service is awseome and any glitches are usually sorted instantly

Overall: We have used ClassSwap for about 9 months or so, for us, it is easier to use than Mindbody (Pah!!) and it does what we want it to do, which is to enable clients to swap their classes around without bothering us so much.

Haven't really got anything negative to say about it as customer support is instantly on any issues that arise and they are getting fewer.

Vendor Response

by Sunsell on August 21, 2018

Thank you Neil. We do our best!

Classswap review

Aug 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clients can use it to manage their own swaps. How quickly Classswap responds when help is needed.

Cons: The time it takes to load class pages especially at busy times.

Overall: It has made a real difference to our teachers time and has given greater flexibility to clients and makes paying for a term in advance more appealing.

Vendor Response

by Sunsell on August 28, 2018

Thanks Liz. The follow-on facility will cut down the time it takes to load classes by a massive amount.

A great time-saver for small businesses

Aug 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like the fact that clients can swap themselves between classes rather than texting me!

Cons: That you can't yet link payments to the system

Overall: Since using ClassSwap I have felt much less stressed and have more time to teach. There are occasional problems but they are addressed very quickly and thoroughly.

Vendor Response

by Sunsell on September 03, 2018

Thanks for the review Suzi. Perhaps you did not know but we do offer the ability to pay either by PayPal or Nochex.