Who Uses This Software?

Pilates Studios


Average Ratings

41 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month/user
  • Pricing Details
    'Essential' £9.95 pcm. 'FullPack' £17.95 pcm. Annual discounts available.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • Sunsell
  • www.classswap.co.uk
  • Founded 2013
  • United Kingdom

About ClassSwap

An affordable, fully customisable Pilates studios management system that provides class swap facilities, full client management, accounts management, optional Instructor Direct Invoicing, room bookings, automated emailing services including automatic alerts for vacancies and so much more. 'FullPack' - provides the complete management software suite at just 17.95 per month. And 'Essential' at just 9.95 per month will give you all you need to manage class attendances and swaps.


ClassSwap Features

  • Attendance Tracking
  • Capacity Management
  • Class Scheduling
  • Marketing Management
  • Member Management
  • Online Payments
  • Point of Sale (POS)
  • Staff Management

ClassSwap Reviews Recently Reviewed!


Class Swap for small private Pilates business - owner/teacher

Aug 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The basic version is very affordable and it feels as if a huge administrative load has been removed. It literally saves me at least 1 hour every day and even more at the start of term. It has removed the need for clients to contact me - email, text, messenger, what's app, phone - with cancellation of classes and requests for catch up classes. Clients have control of their bookings and can cancel and rebook as necessary. Most clients love it too. They are notified immediately a mat becomes available - which is so much quicker/reliable than waiting for me to check the lists and email them.

Cons: I felt it was not that intuitive when I started using it and modifications are still made from time to time which throws me. It does take a while to get used to, but customer support is very good at following up queries and sorting out any glitches.

Some clients don't seem to want to use it. Out of 90 clients, I probably have to do the online cancellations and class swaps for 5 people who just can't seem to work out how (or be bothered) to use it.

Overall: After the first 2 months everything settled down as I became more familiar with the website and how to navigate it . Now I find it easy to manage my classes/clients on the site.

I would not go back to producing my class lists (12 per week) and doing all the class swaps manually again.

It saves me masses of time!

Vendor Response

by Sunsell on August 22, 2018

Thanks Caroline.

ClassSwap

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ClassSwap team have been very open to adapt, where possible, functionality specific to our business. The customer support has been first rate. The set up is simple and day to day operation easy to use for both studio client and studio.

Cons: The compatibility course table is an area that could do with redesigning as it is time consuming to link up a new class to 50+ courses, however, once the set up has been done the links are transferred term to term which is great.

Overall: Using ClassSwap has meant we can focus on maintaining our class registers, payments and course information all in the same place which has drastically cut down on admin time. For clients, they now have the convenience to manage their own make up class bookings.

Vendor Response

by Sunsell on October 11, 2018

Thank you La-Ree for a great review. We polled our users about redesigning the compatibility function and the overwhelming response was to leave as is. Sorry!

This has made my business easier to manage

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is really easy to set up and use.

Cons: The initial transition to get clients to engage with the system. Once they realised how easy to use it was though they came fully on board.

Overall: I have been using the basic class swap package for two years, and have recently upgraded to the full package. It has made managing my business so much easier, as it has allowed me to focus on my teaching rather than being swamped in admin. Our cutsomer service rep has always been really helpful. Whenever I have a question he will respond quickly to emails or give me a call back. I would recommend this to anyone looking for a Pilates software package.

Vendor Response

by Sunsell on October 09, 2018

Thank you Becki

ClassSwap review

Oct 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Really easy for clients to use this to change to another if they can't make a class without bothering the instructor! Clients are happy.

Cons: Must check class numbers the day before class with enough time to contact any client who has previously swapped into a class which has just become full.

Overall: Clear instructions. Good customer service from ClassSwap.

Vendor Response

by Sunsell on October 12, 2018

Thankyou Christine for all the stars - we try our best.

ClassSwap - Just Do It!

Oct 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gives clients the ability to manage their own Class bookings without having to text or email me.

Cons: I genuinely cannot think of any cons for this product

Overall: I had been toying with the idea of introducing an online Class management system for a while but was unsure if anything on market would be flexible enough to fit in with the manual system I used which had evolved over the years.

I took the plunge almost a year ago and am so glad I did - Class Swap has made my life so much easier.

I now spend much less time on admin and more time on my teaching skills, class planning etc,

The clients love it as it gives them the flexibility to swap classes with out having to text or email me.

I would definitely recommend this system to all the Pilates and/or Yoga teachers out there.

Vendor Response

by Sunsell on October 11, 2018

What a great review - thank you Ann.

ClassSwap review

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. The system is very easy to use and self explanatory, with a good help section.

Great customer service and ease of contact.

Cons: Still get the occassional software glitch, but the customer service is awseome and any glitches are usually sorted instantly

Overall: We have used ClassSwap for about 9 months or so, for us, it is easier to use than Mindbody (Pah!!) and it does what we want it to do, which is to enable clients to swap their classes around without bothering us so much.

Haven't really got anything negative to say about it as customer support is instantly on any issues that arise and they are getting fewer.

Vendor Response

by Sunsell on August 21, 2018

Thank you Neil. We do our best!

Pilates Studio Owner

Oct 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Classswap are very responsive to emails about any issues with the software, and these are usually sorted out on the same day. Much better than dealing with overseas companies and waiting days for a response.

Cons: The software looks a little less modern than other systems I have tried.

Overall: It has taken me a while to get to grips with the software, but that is down to me and time. Any questions I had whilst setting it up were answered quickly. Now I have got a handle on it, it is fairly intuitive to use and not complicated. I have only just started using the essential class swap system with my clients, but already many have said they think it's easy to use. I am planning to now have a look at the fullpack version to be able to manage bookings online, and this will save me many hours of admin per week.

Vendor Response

by Sunsell on October 12, 2018

Thank you Debbie. We have always been more focussed on functionality and responsiveness. Perhaps it is now time for a cosmetic makeover.

Thank you Classwap

Oct 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How it frees up my admin time to work on more important things like lesson plans and client notes - I was spending ever increasing time on swapping people around classes and this programme does it all for me! Hoorah!

Cons: Clients without email addresses (very few) who can't use it themselves but that's not class swap's problem!

Overall: I don't use all the features of classswap but the areas I use free up so much admin time, I couldn't do without it now.

Vendor Response

by Sunsell on October 11, 2018

Thank you Lindsay

Excellent software which has greatly improved my personal time management

Mar 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to de-register from classes I cannot attend and sign up to classes where there are spaces available. It has meant that I can manage the multiple demands on my time effectively and no longer have to worry about losing money from missing a class, not realising there are places available in other suitable classes.

Cons: Nothing, I like this software. I have nothing further to identify.

Overall: ClassSwap has allowed me to better manage my personal time, meaning that personal and work conflicts with my exercise classes can now be managed and I can approach each week calmly! It has provided a really positive change for me.

Classswap review

Aug 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clients can use it to manage their own swaps. How quickly Classswap responds when help is needed.

Cons: The time it takes to load class pages especially at busy times.

Overall: It has made a real difference to our teachers time and has given greater flexibility to clients and makes paying for a term in advance more appealing.

Vendor Response

by Sunsell on August 28, 2018

Thanks Liz. The follow-on facility will cut down the time it takes to load classes by a massive amount.

A great time-saver for small businesses

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that clients can swap themselves between classes rather than texting me!

Cons: That you can't yet link payments to the system

Overall: Since using ClassSwap I have felt much less stressed and have more time to teach. There are occasional problems but they are addressed very quickly and thoroughly.

Vendor Response

by Sunsell on September 03, 2018

Thanks for the review Suzi. Perhaps you did not know but we do offer the ability to pay either by PayPal or Nochex.

ClassSwap Review

Mar 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I find ClassSwap very easy to use when I need to make an adjustment to my plans for attending my pilates class. It is easy to understand and very quick to use.

Cons: Nothing that I can think of. It is all pretty simple and does exactly what yoiu need it to do.

Overall: The perfect solution to the admin side of attending a class. It is so convenient to be able to change your session booking. As a busy mum whose children's plans change hour by hour it is a huge bonus to have the flexibility I need when trying to fit in my own activity too!

Excellent product from a pilates client perspective

Mar 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: If I cant make a class I can see which alternative classes have space for me to swap into, so I dont waste any money and can still get a session. It also emails me when space on a selected class becomes available.

Cons: I would like not to have to login everytime I use it, but this is a minor issue.

Overall: Its a really well thought out app, and helps me manage my availability to take classes.

Brilliant Idea

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It is really easy to use and saves me money on paying for missed classes

Cons: I only wish we could have had it sooner!

Overall: I can swap my exercise class easily - how did we manage without it!

Great, easy to use software

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to juggle around classes without having to sit on the phone for hours. It's really easy to see which classes are available and also to be able to swap classes last minute too. The credits store so you don't have to remember how many credits you have. Really impressed with ClassSwap.

Cons: So far I haven't come across a con yet, which is always a good thing!

Class Swap

Nov 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Links easily to my website and simple for my clients to use.

Cons: Initially setting it up takes a bit of time, but once it's done you can just carry all your info forward for future classes.

Overall: Hugely frees up my time as I no longer need to reply to each clients request to attend an alternative class and organise this for them. Client's have reacted positively to it too as it allows them to take control of their attendance and timetable

Vendor Response

by Sunsell on November 05, 2018

Thank you Jyoti for the great review. We woud be pleased to receive feedback about how to make ClassSwap easier to use.

Get maximum benefit from termly charges

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Layout on page is clear therefore it is easy to use. Keeps a reminder of how many swaps you have available.

Cons: Nothing to improve as it is so clear and easy to use

Overall: As a user this has allowed me to get the most out of each term's pilates charge. Inevitably I have to miss some due to work commitments but I can usually book myself on to an alternative class with a different teacher using ClassSwap

Easy to use

Feb 28, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: does what it say's on the tin , and is easy to use

Cons: having to put my email and password in every time !

Overall: does what it needs to do

Good System

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use. Nothing complicated. Gets the job done

Cons: Takes a few minutes to work it out but nothing major.

Overall: Good

ClassSwap is a lifesaver!

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, changes made instantly and no errors. A complete lifesaver for my Pilates classes which are paid in advance but sometimes I need to rearrange.

Cons: The software looks a bit dated, think the front end could be improved. Not responsive for mobile?

Overall: Great product, easy to use and saves me losing out when I can't make a class. I wish all fitness clubs used it! It's one of the many reasons I wouldn't go to any other Pilates classes.

Easy to use service

Mar 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to use! Does exactly what it says. So much easier than the previous company my Pilates company used.

Cons: A minor point my original log in had a capital i in it but it looked like a small l. Took quite a few attempts before I realised.

Overall: So far excellent as very easy to use and completely accurate.

Vendor Response

by Sunsell on March 12, 2019

Thankyou Michelle for taking the trouble to review us. We note you comment about capital I and will change the typeface to make this more clear.

Easy to use

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and is kept up to date with additional items added as available.

Cons: No problems, it's fine. I just have to remember another password

Overall: It has enabled me to easily control my bookings

Pilates Class Swap Review

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ClassSwap is so easy to use and benefits all class members. It is a reason I stay with my group as I don't have to lose money that I have paid in advance for lessons as I am easily able to swap. I also like that the software emails me when a suitable swap is posted.

Cons: There is nothing to dislike, it is an incredibly straightforward unintrusive, easy-to-use solution.

SO useful

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, and clarity of information provided

Cons: To be honest, in its most recent form I can find nothing to criticize!

Overall: With a busy life, the ability to swap classes so efficiently has been excellent. It's swift, effective, and I use it a lot.

ClassSwap

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Such an easy site to use, everything very accessible and clear.

Cons: No cons to using this site. All headings are very clear and take you through to relevant information.

Highly functional

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It has much improved my ability to juggle a busy work life and ensure I can always swap my Pilates class to a suitable time. A brilliant and simple application!

Cons: I sometimes find the 24 hour restriction on swaps catches me out but this may not be the application.

Overall: Brilliant initiative and ensures I don't miss too many classes by allowing me to rebook at a suitable time.

Pilates class swap

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to use and so I make sure I post classes I can't make every time.

Cons: There is nothing to dislike about this software

Overall: I have used ClassSwap for over a year when I know I will miss a class. Once I've posted I can see what available classes I can do instead. It has made me keep up instead of just missing classes.

Swapping regular Pilates Bookings

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very quick and simple to use in a busy life

Cons: Never had anything to dislike as it is all so easy

Pilates Class Swap

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that it is easy to use.

Cons: I have to try to Remember another log on!

Overall: Very positive

A really useful way to make full use of classes I have paid for

Feb 28, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to post a class I need to swap and easy to take up another class whenever I want to. It allows me to match my classes with my busy diary.

Cons: I struggle to think of anything negative to say. It's really useful and simple to use.

Overall: Once we were set up by our class instructor, it was easy to make swaps for classes we couldn't make. This was the first time I've ever come across such software, and ClassSwap is really easy to use.

Simple class swap site

Feb 28, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Just easy to log on see your classes and swap to another date and place. 3 clicks away.

Cons: I have no issues with the software or application

Overall: Does what its says on the site name .. swaps classes simply and quickly.

Very useful

Mar 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that if I cancel a class I don't lose the opportunity of taking it up on another occasion and therefore don't lose money

Cons: No cons - as far as I can see it works fine

My Pilates class

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to change my classes, so that I don't miss out on having prepaid

Cons: Nothing, using the software is easy and meets my needs

Overall: Aids me in paying the right amount for my classes

Class Swap - Great!

Mar 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I use ClassSwap for my Pilates classes. If I can't get to a class then I post it as a swap and then I'm able to choose an alternative class from a list of other people's "can't makes", thereby not wasting my money. It's as simple as that!

Cons: Can't complain about anything. It all works very well.

Overall: Excellent

ClassSwap - easy to use, straightforward

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely straightforward to use, single click to post/take up a class

Cons: Nothing - it does everything I need of it

Overall: Very easy to manage class attendance

Pilates class attendee

Feb 28, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Really useful to be able to miss a class, but pick up another and not lose money. Having children and not always having a baby sitter for them means I use it quite a lot!

Cons: Nothing really. An auto text of class swap reminder might be good, but more costly.

Overall: Very useful.

Brilliant way to organise swaps

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use - this is really simple and I like the new calendar app

Cons: It could have automatic synchronisation with other calendar apps

Overall: This is a great way to swap in and out of classes. You can also easily see when the next payment is due and enrol in different courses!

ClassSwap

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Makes it so easy to swap my classes as I work out of town so sometimes I'm delayed or can't attend.

Cons: There's nothing not to like! It's so easy to use.

Overall: I don't lose out on my classes and it benefits other people too.

Simple - even for IT dumb oldies!

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once I'd got my head round it - it seemed user friendly

Cons: Only a mild problem but I have to post a swap sometime before the event

Overall: Happy!

Easy to use software

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: My pilates instructor uses class swap to arrange our classes. We renew our bookings on the program when it's due and swap classes when we need to. I've done both many times and find the program intuitive and easy to use.

Cons: I've never had any problems or concerns using it. I don't pay for it (I assume the class instructor does) so I can't comment on the price.

Love this app

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It is intuitively a doddle to use - even the first time. Does exactly what is says on the can and the email confirmation is great.

Cons: Haven't found anything yet. My last pilates class relied on contacting the teacher to sort out swaps which is a real hassle.