Who Uses This Software?

Pilates Studios


Average Ratings

11 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month/user
  • Pricing Details
    'Essential' £9.95 pcm. 'FullPack' £17.95 pcm. Annual discounts available.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • Sunsell
  • www.classswap.co.uk
  • Founded 2013
  • United Kingdom

About ClassSwap

An affordable, fully customisable Pilates studios management system that provides class swap facilities, full client management, accounts management, optional Instructor Direct Invoicing, room bookings, automated emailing services including automatic alerts for vacancies and so much more. 'FullPack' - provides the complete management software suite at just 17.95 per month. And 'Essential' at just 9.95 per month will give you all you need to manage class attendances and swaps.


ClassSwap Features

  • Attendance Tracking
  • Capacity Management
  • Class Scheduling
  • Marketing Management
  • Member Management
  • Online Payments
  • Point of Sale (POS)
  • Staff Management

ClassSwap Reviews Recently Reviewed!


Class Swap for small private Pilates business - owner/teacher

Aug 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The basic version is very affordable and it feels as if a huge administrative load has been removed. It literally saves me at least 1 hour every day and even more at the start of term. It has removed the need for clients to contact me - email, text, messenger, what's app, phone - with cancellation of classes and requests for catch up classes. Clients have control of their bookings and can cancel and rebook as necessary. Most clients love it too. They are notified immediately a mat becomes available - which is so much quicker/reliable than waiting for me to check the lists and email them.

Cons: I felt it was not that intuitive when I started using it and modifications are still made from time to time which throws me. It does take a while to get used to, but customer support is very good at following up queries and sorting out any glitches.

Some clients don't seem to want to use it. Out of 90 clients, I probably have to do the online cancellations and class swaps for 5 people who just can't seem to work out how (or be bothered) to use it.

Overall: After the first 2 months everything settled down as I became more familiar with the website and how to navigate it . Now I find it easy to manage my classes/clients on the site.

I would not go back to producing my class lists (12 per week) and doing all the class swaps manually again.

It saves me masses of time!

Vendor Response

by Sunsell on August 22, 2018

Thanks Caroline.

ClassSwap

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ClassSwap team have been very open to adapt, where possible, functionality specific to our business. The customer support has been first rate. The set up is simple and day to day operation easy to use for both studio client and studio.

Cons: The compatibility course table is an area that could do with redesigning as it is time consuming to link up a new class to 50+ courses, however, once the set up has been done the links are transferred term to term which is great.

Overall: Using ClassSwap has meant we can focus on maintaining our class registers, payments and course information all in the same place which has drastically cut down on admin time. For clients, they now have the convenience to manage their own make up class bookings.

Vendor Response

by Sunsell on October 11, 2018

Thank you La-Ree for a great review. We polled our users about redesigning the compatibility function and the overwhelming response was to leave as is. Sorry!

This has made my business easier to manage

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is really easy to set up and use.

Cons: The initial transition to get clients to engage with the system. Once they realised how easy to use it was though they came fully on board.

Overall: I have been using the basic class swap package for two years, and have recently upgraded to the full package. It has made managing my business so much easier, as it has allowed me to focus on my teaching rather than being swamped in admin. Our cutsomer service rep has always been really helpful. Whenever I have a question he will respond quickly to emails or give me a call back. I would recommend this to anyone looking for a Pilates software package.

Vendor Response

by Sunsell on October 09, 2018

Thank you Becki

ClassSwap review

Oct 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Really easy for clients to use this to change to another if they can't make a class without bothering the instructor! Clients are happy.

Cons: Must check class numbers the day before class with enough time to contact any client who has previously swapped into a class which has just become full.

Overall: Clear instructions. Good customer service from ClassSwap.

Vendor Response

by Sunsell on October 12, 2018

Thankyou Christine for all the stars - we try our best.

ClassSwap - Just Do It!

Oct 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Gives clients the ability to manage their own Class bookings without having to text or email me.

Cons: I genuinely cannot think of any cons for this product

Overall: I had been toying with the idea of introducing an online Class management system for a while but was unsure if anything on market would be flexible enough to fit in with the manual system I used which had evolved over the years.

I took the plunge almost a year ago and am so glad I did - Class Swap has made my life so much easier.

I now spend much less time on admin and more time on my teaching skills, class planning etc,

The clients love it as it gives them the flexibility to swap classes with out having to text or email me.

I would definitely recommend this system to all the Pilates and/or Yoga teachers out there.

Vendor Response

by Sunsell on October 11, 2018

What a great review - thank you Ann.

ClassSwap review

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. The system is very easy to use and self explanatory, with a good help section.

Great customer service and ease of contact.

Cons: Still get the occassional software glitch, but the customer service is awseome and any glitches are usually sorted instantly

Overall: We have used ClassSwap for about 9 months or so, for us, it is easier to use than Mindbody (Pah!!) and it does what we want it to do, which is to enable clients to swap their classes around without bothering us so much.

Haven't really got anything negative to say about it as customer support is instantly on any issues that arise and they are getting fewer.

Vendor Response

by Sunsell on August 21, 2018

Thank you Neil. We do our best!

Pilates Studio Owner

Oct 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Classswap are very responsive to emails about any issues with the software, and these are usually sorted out on the same day. Much better than dealing with overseas companies and waiting days for a response.

Cons: The software looks a little less modern than other systems I have tried.

Overall: It has taken me a while to get to grips with the software, but that is down to me and time. Any questions I had whilst setting it up were answered quickly. Now I have got a handle on it, it is fairly intuitive to use and not complicated. I have only just started using the essential class swap system with my clients, but already many have said they think it's easy to use. I am planning to now have a look at the fullpack version to be able to manage bookings online, and this will save me many hours of admin per week.

Vendor Response

by Sunsell on October 12, 2018

Thank you Debbie. We have always been more focussed on functionality and responsiveness. Perhaps it is now time for a cosmetic makeover.

Thank you Classwap

Oct 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How it frees up my admin time to work on more important things like lesson plans and client notes - I was spending ever increasing time on swapping people around classes and this programme does it all for me! Hoorah!

Cons: Clients without email addresses (very few) who can't use it themselves but that's not class swap's problem!

Overall: I don't use all the features of classswap but the areas I use free up so much admin time, I couldn't do without it now.

Vendor Response

by Sunsell on October 11, 2018

Thank you Lindsay

Classswap review

Aug 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Clients can use it to manage their own swaps. How quickly Classswap responds when help is needed.

Cons: The time it takes to load class pages especially at busy times.

Overall: It has made a real difference to our teachers time and has given greater flexibility to clients and makes paying for a term in advance more appealing.

Vendor Response

by Sunsell on August 28, 2018

Thanks Liz. The follow-on facility will cut down the time it takes to load classes by a massive amount.

A great time-saver for small businesses

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the fact that clients can swap themselves between classes rather than texting me!

Cons: That you can't yet link payments to the system

Overall: Since using ClassSwap I have felt much less stressed and have more time to teach. There are occasional problems but they are addressed very quickly and thoroughly.

Vendor Response

by Sunsell on September 03, 2018

Thanks for the review Suzi. Perhaps you did not know but we do offer the ability to pay either by PayPal or Nochex.

Class Swap

Nov 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Links easily to my website and simple for my clients to use.

Cons: Initially setting it up takes a bit of time, but once it's done you can just carry all your info forward for future classes.

Overall: Hugely frees up my time as I no longer need to reply to each clients request to attend an alternative class and organise this for them. Client's have reacted positively to it too as it allows them to take control of their attendance and timetable

Vendor Response

by Sunsell on November 05, 2018

Thank you Jyoti for the great review. We woud be pleased to receive feedback about how to make ClassSwap easier to use.