--- title: "ClassSwap Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ClassSwap the right Pilates Studio solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/167268/ClassSwap/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- ClassSwap 4.9 (47) [View alternatives](https://www.capterra.com/p/167268/ClassSwap/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of ClassSwap Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews JP Jaime P Pilates TeacherHealth, Wellness and Fitness, Self-employedUsed the software for: I used a free trial. “From affordability, ease of set up, ease of use, client satisfaction, reducing admin time, great customer service and support - class swap is covering it all. “ March 2, 2022 ## Showing most helpful reviews Showing 1-25 of 47 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Private individual Used the software for: 3-5 years ### "Comprehensive and great value for money" February 21, 2020 5.0 Customer service is outstanding Pros Easy to use, comprehensive options, saves massive amounts of time Cons there are no cons I can think of, everything works just great Review Source R Reviewer Pilates Teacher Used the software for: 3-5 years ### "Fantastic Site for Pilates studio owners and teachers" March 14, 2022 5.0 Absolutely excellent and prompt customer support; Class swap was a lifeline during the pandemic and national lockdowns when they supported our business through continual change, and their services were a very large part of helping us keep our classes going. Going back to when we first started using the service, it provided a modern, convenient and easy way for us to facilitate Pros The ability to customise items to your business, such as how much notice clients have to cancel or take up a swap, how long before the swaps expire is a huge plus as instructors in the Pilates and fitness world vary greatly in how they work and organise bookings. You can also decide class compatibilities to avoid students taking up places in unsuitable classes, which avoids an important pitfall. Another huge plus is the independence given to students in swapping their own classes, and taking up available spaces. Class Swap allows unfilled places to only go online the week before, giving the instructor a chance to fill the place. If a place is cancelled by another student, students may opt to receive swap alerts, which conveniently notify them that a place is available in a particular class they are interested in. Cons The product is continually improved and developed so I felt the features were continually up to date. Review Source R Reviewer Pilates Instructor and Studio Director Used the software for: 3-5 years ### "ClassSwap review" October 12, 2018 5.0 Clear instructions. Good customer service from ClassSwap. Pros Really easy for clients to use this to change to another if they can't make a class without bothering the instructor! Clients are happy. Cons Must check class numbers the day before class with enough time to contact any client who has previously swapped into a class which has just become full. Review Source R Reviewer Pilates Teacher Used the software for: I used a free trial ### "Wish I had started using this sooner!" March 7, 2022 5.0 I have been so impressed with the customer service and support in setting up the system, it is really refreshing to receive such good service, as this is sadly lacking so often these days. From affordability, ease of set up, ease of use, client satisfaction, reducing admin time, great customer service and support - class swap is covering it all. Pros With some support I found it quite stress free to set up and was impressed how customisable it is, from being able to use your logo, blending in with company colours, to being able to control class level swaps. I think it's great that there are 2 different packages to fit into whether you are a lone teacher or a studio with multiple teachers and more complex needs. I'm using the 'essential package' as I work alone and this is perfect and an affordable option for me. Even the clients that were concerned about not understanding how to use the system, have been able to use it successfully and with ease without my support. I have received some very positive feedback on how easy they are finding it to use, and that it is convenient for them to make their own swaps rather than having to contact me. It has already saved me so much admin time, so I can spend more time on lesson planning and enjoy more free time in the afternoons and evenings. Cons There is really very little to list here. The only thing I have found so far is that I still need to use a paper register as well. I work from village halls in a rural area so I cannot access the internet to use the register on the software until I get home (not Class Swap's fault). If I could access the register on the software whilst at the halls I'm still not sure if I could do without the paper register as I log my lesson plan numbers on it under each date for each class, so that I can refer back to the lesson plans for specific dates should I need to. This is a very minor thing though! Review Source R Reviewer Pilates instructor Used the software for: Less than 1 year ### "Class Swap for small private Pilates business - owner/teacher" August 22, 2018 4.0 After the first 2 months everything settled down as I became more familiar with the website and how to navigate it . Now I find it easy to manage my classes/clients on the site. I would not go back to producing my class lists (12 per week) and doing all the class swaps manually again. It saves me masses of time! Pros The basic version is very affordable and it feels as if a huge administrative load has been removed. It literally saves me at least 1 hour every day and even more at the start of term. It has removed the need for clients to contact me - email, text, messenger, what's app, phone - with cancellation of classes and requests for catch up classes. Clients have control of their bookings and can cancel and rebook as necessary. Most clients love it too. They are notified immediately a mat becomes available - which is so much quicker/reliable than waiting for me to check the lists and email them. Cons I felt it was not that intuitive when I started using it and modifications are still made from time to time which throws me. It does take a while to get used to, but customer support is very good at following up queries and sorting out any glitches. Some clients don't seem to want to use it. Out of 90 clients, I probably have to do the online cancellations and class swaps for 5 people who just can't seem to work out how (or be bothered) to use it. Review Source R Reviewer Administrator Used the software for: 1-3 years ### "ClassSwap" October 11, 2018 5.0 Using ClassSwap has meant we can focus on maintaining our class registers, payments and course information all in the same place which has drastically cut down on admin time. For clients, they now have the convenience to manage their own make up class bookings. Pros The ClassSwap team have been very open to adapt, where possible, functionality specific to our business. The customer support has been first rate. The set up is simple and day to day operation easy to use for both studio client and studio. Cons The compatibility course table is an area that could do with redesigning as it is time consuming to link up a new class to 50+ courses, however, once the set up has been done the links are transferred term to term which is great. Review Source R Reviewer Pilates Instructor Used the software for: 1-3 years ### "This has made my business easier to manage" October 9, 2018 5.0 I have been using the basic class swap package for two years, and have recently upgraded to the full package. It has made managing my business so much easier, as it has allowed me to focus on my teaching rather than being swamped in admin. Our cutsomer service rep has always been really helpful. Whenever I have a question he will respond quickly to emails or give me a call back. I would recommend this to anyone looking for a Pilates software package. Pros The software is really easy to set up and use. Cons The initial transition to get clients to engage with the system. Once they realised how easy to use it was though they came fully on board. Review Source R Reviewer Pilates teacher Used the software for: Less than 1 year ### "ClassSwap - Just Do It!" October 11, 2018 5.0 I had been toying with the idea of introducing an online Class management system for a while but was unsure if anything on market would be flexible enough to fit in with the manual system I used which had evolved over the years. I took the plunge almost a year ago and am so glad I did - Class Swap has made my life so much easier. I now spend much less time on admin and more time on my teaching skills, class planning etc, The clients love it as it gives them the flexibility to swap classes with out having to text or email me. I would definitely recommend this system to all the Pilates and/or Yoga teachers out there. Pros Gives clients the ability to manage their own Class bookings without having to text or email me. Cons I genuinely cannot think of any cons for this product Review Source R Reviewer University Lecturer Used the software for: 1-3 years ### "Excellent software which has greatly improved my personal time management" March 8, 2019 5.0 ClassSwap has allowed me to better manage my personal time, meaning that personal and work conflicts with my exercise classes can now be managed and I can approach each week calmly! It has provided a really positive change for me. Pros The ability to de-register from classes I cannot attend and sign up to classes where there are spaces available. It has meant that I can manage the multiple demands on my time effectively and no longer have to worry about losing money from missing a class, not realising there are places available in other suitable classes. Cons Nothing, I like this software. I have nothing further to identify. Review Source VR Verified Reviewer Pilates client training to be pilates instructor Used the software for: 1-3 years ### "Excellent product from a pilates client perspective" March 7, 2019 5.0 Its a really well thought out app, and helps me manage my availability to take classes. Pros If I cant make a class I can see which alternative classes have space for me to swap into, so I dont waste any money and can still get a session. It also emails me when space on a selected class becomes available. Cons I would like not to have to login everytime I use it, but this is a minor issue. Review Source R Reviewer Librarian Used the software for: 1-3 years ### "Pilates class swap" March 1, 2019 5.0 I have used ClassSwap for over a year when I know I will miss a class. Once I've posted I can see what available classes I can do instead. It has made me keep up instead of just missing classes. Pros It is so easy to use and so I make sure I post classes I can't make every time. Cons There is nothing to dislike about this software Review Source R Reviewer Pilates student Used the software for: Less than 1 year ### "A really useful way to make full use of classes I have paid for" March 1, 2019 5.0 Once we were set up by our class instructor, it was easy to make swaps for classes we couldn't make. This was the first time I've ever come across such software, and ClassSwap is really easy to use. Pros It's easy to post a class I need to swap and easy to take up another class whenever I want to. It allows me to match my classes with my busy diary. Cons I struggle to think of anything negative to say. It's really useful and simple to use. Review Source R Reviewer Retired military Used the software for: 1-3 years ### "Simple class swap site" March 1, 2019 4.0 Does what its says on the site name .. swaps classes simply and quickly. Pros Just easy to log on see your classes and swap to another date and place. 3 clicks away. Cons I have no issues with the software or application Review Source R Reviewer Sales Used the software for: Less than 1 year ### "Class Swap - Great!" March 11, 2019 5.0 Excellent Pros I use ClassSwap for my Pilates classes. If I can’t get to a class then I post it as a swap and then I’m able to choose an alternative class from a list of other people’s “can’t makes”, thereby not wasting my money. It’s as simple as that! Cons Can’t complain about anything. It all works very well. Review Source R Reviewer Regional Head Client Services Used the software for: Less than 1 year ### "ClassSwap" March 1, 2019 5.0 I don't lose out on my classes and it benefits other people too. Pros Makes it so easy to swap my classes as I work out of town so sometimes I'm delayed or can't attend. Cons There's nothing not to like! It's so easy to use. Review Source R Reviewer Mrs Used the software for: Less than 1 year ### "Love this app" March 1, 2019 5.0 Pros It is intuitively a doddle to use - even the first time. Does exactly what is says on the can and the email confirmation is great. Cons Haven't found anything yet. My last pilates class relied on contacting the teacher to sort out swaps which is a real hassle. Review Source R Reviewer Owner/teacher Used the software for: Less than 1 year ### "ClassSwap review" August 21, 2018 5.0 We have used ClassSwap for about 9 months or so, for us, it is easier to use than Mindbody (Pah!!) and it does what we want it to do, which is to enable clients to swap their classes around without bothering us so much. Haven't really got anything negative to say about it as customer support is instantly on any issues that arise and they are getting fewer. Pros Ease of use. The system is very easy to use and self explanatory, with a good help section. Great customer service and ease of contact. Cons Still get the occassional software glitch, but the customer service is awseome and any glitches are usually sorted instantly Review Source R Reviewer Department Co-ordinator Used the software for: 1-3 years ### "ClassSwap Review " March 12, 2019 5.0 The perfect solution to the admin side of attending a class. It is so convenient to be able to change your session booking. As a busy mum whose children's plans change hour by hour it is a huge bonus to have the flexibility I need when trying to fit in my own activity too! Pros I find ClassSwap very easy to use when I need to make an adjustment to my plans for attending my pilates class. It is easy to understand and very quick to use. Cons Nothing that I can think of. It is all pretty simple and does exactly what yoiu need it to do. Review Source R Reviewer Instructor Used the software for: Less than 1 year ### "Pilates Studio Owner" October 11, 2018 4.0 It has taken me a while to get to grips with the software, but that is down to me and time. Any questions I had whilst setting it up were answered quickly. Now I have got a handle on it, it is fairly intuitive to use and not complicated. I have only just started using the essential class swap system with my clients, but already many have said they think it's easy to use. I am planning to now have a look at the fullpack version to be able to manage bookings online, and this will save me many hours of admin per week. Pros Classswap are very responsive to emails about any issues with the software, and these are usually sorted out on the same day. Much better than dealing with overseas companies and waiting days for a response. Cons The software looks a little less modern than other systems I have tried. Review Source R Reviewer Business owner Used the software for: Less than 1 year ### "Thank you Classwap" October 11, 2018 5.0 I don’t use all the features of classswap but the areas I use free up so much admin time, I couldn’t do without it now. Pros How it frees up my admin time to work on more important things like lesson plans and client notes - I was spending ever increasing time on swapping people around classes and this programme does it all for me! Hoorah! Cons Clients without email addresses (very few) who can’t use it themselves but that’s not class swap’s problem! Review Source R Reviewer Retired Library Manager Used the software for: 1-3 years ### "Great facility" June 20, 2019 5.0 Pros First that it exists which means I get the most out of my Pilates classes and don't have to look too far ahead to know if I can attend all my usual timetable Second it I easy to use Third it allows you only to sign up for classes at your level Cons Nothing until I tried moving to the next page and it won't let me! Review Source R Reviewer Pilates teacher Used the software for: Less than 1 year ### "Classswap review" August 28, 2018 4.0 It has made a real difference to our teachers time and has given greater flexibility to clients and makes paying for a term in advance more appealing. Pros Clients can use it to manage their own swaps. How quickly Classswap responds when help is needed. Cons The time it takes to load class pages especially at busy times. Review Source R Reviewer Business ownere Used the software for: Less than 1 year ### "A great time-saver for small businesses" September 3, 2018 5.0 Since using ClassSwap I have felt much less stressed and have more time to teach. There are occasional problems but they are addressed very quickly and thoroughly. Pros I like the fact that clients can swap themselves between classes rather than texting me! Cons That you can't yet link payments to the system Review Source R Reviewer N/A Used the software for: 1-3 years ### "Easy to use" March 1, 2019 4.0 does what it needs to do Pros does what it say's on the tin , and is easy to use Cons having to put my email and password in every time ! Review Source R Reviewer Director Used the software for: Less than 1 year ### "Great, easy to use software" March 11, 2019 5.0 Pros It is so easy to juggle around classes without having to sit on the phone for hours. It's really easy to see which classes are available and also to be able to swap classes last minute too. The credits store so you don't have to remember how many credits you have. Really impressed with ClassSwap. Cons So far I haven't come across a con yet, which is always a good thing! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.