# Hub Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Hub Software - reviews, pricing plans, popular comparisons to other Portal products and more. Source: https://www.capterra.com/p/167289/Hub --- # Hub Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 1, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hub ## What is Hub? HUB is the perfect multi-site, multi-brand portal loved by franchises and growing organisations worldwide. Effortlessly connect teams and clients to the resources they need most - so they can work faster and smarter. As an intelligent portal, HUB boasts smart features that make it easy to white-label user experiences, allowing you to customise the branding, navigation and content for different users or affinity brands. HUB streamlines your internal processes & makes gathering, sharing and managing content and comms effortless. ## What is Hub used for? [Intranet](https://www.capterra.com/intranet-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/)[Internal Communications](https://www.capterra.com/internal-communications-software/) Overall rating Based on 29 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Starting price £6.67 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Hub alternatives Highest Rated [4.8 (117)](https://www.capterra.com/p/144958/ThoughtFarmer/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (87)](https://www.capterra.com/p/129326/Axero/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (984)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.6 (5,060)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/167289/Hub/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Content Management 4.7 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Access Controls/Permissions 4.8 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Knowledge Base Management 4.9 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Activity/News Feed 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Continuous profile-based stream of news and activity Secure Data Storage 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Text Editing 5.0 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Edit text as needed Hub 139 features An @mention is a way to tag or notify a specific person about a message/post Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Assign issues and tasks based on availability or required skills Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Allows users to publish blogs on social site Group collaboration to solve ideas in a productive and concentrated manner. The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Create and manage digital catalog of products/services with their details, specifications, and price Communicate using direct chat or messages within the system Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Manage, organize, and store contact information Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Protect sensitive data for digital privacy Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Electronic storage of staff/employee contact information and job status in a centralized repository Access names, contact information, and roles of employees in a centralized repository Tools to improve and measure employee satisfaction and involvement Track employee schedules, availability, and performance across projects and tasks Process of familiarizing new employees with the company, their position, and responsibilities Store photos of employees Online portal where employees can access and track their own information Centralized storage for employee data, records, and performance metrics Acknowledge and reward employees for reaching specific goals and/or for exemplary performance Tracks metrics that provide insight into how a user interacts with any interface or product A list of events with their respective dates Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Store, manage and track all forms in a centralized location A central repository to manage branding content across franchisees. Track and manage the day-to-day operations of all franchise locations. Search for specific words or phrases within a document or database Games or game-like elements to track progress and reward accomplishments Use AI to generate content in the form of text, images, videos, etc. Allows employees to set and manage work or career related goals Document completed by employee to assist with career and personal development to reach short term and long term goals Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Facilitate training materials that help employees grow and progress in their positions Ability to chat online in real time Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding Send messages to multiple recipients at the same time Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Notifications via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Manage and support multiple locations Identify, track, and respond to negative feedback Create and update newsletter content to increase engagement Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Create and design org charts that include an organization's structure information, contact information, illustrations, and more Allows employees to praise one another in a social network-like feed visible to the whole organization Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Create, manage, and track policies and procedures within an organization Private network of devices, such as a WAN or LAN, that is only accessible to authorized users and not the public Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Pre-written repository of questions that can be reused within a course or for assessment or interviews Brief assessments used to measure knowledge and skills Ability to see if recipient has viewed/opened the message Preview and make real-time changes in the web content Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Send individual or bulk text messages at predetermined times Automatically calculate score after the assessment Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Process of communicating with an online community and measuring the effectiveness of activity Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Manage the reservation of workspaces Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Allow customers/users to submit support queries and service requests Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Edit text as needed Set up connections to third-party platforms to improve business processes A digital list of items that need to be completed Track employee/learner's progression through training programs View messages sent by both parties during the chat conversation Store, modify, and track user accounts and access in a centralized directory Track revisions and updates made to files and navigate between different versions Allow organizations to streamline the check-in process for visitors. Interact with data visualization elements, such as charts and graphs, to drill down into data An extended application or connector that enables users to perform additional services with their current set of tools An informational database that allows users to add, delete, or revise content Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (29) 4.4 Based on 29 reviews ## Pricing Value for money 4.3 (23) Free Trial Up to 50 users £6.67 Per User,Per Month It includes: - Every Feature & Integration included - Single Sign-On - Two Factor Authentication - Google Cloud Hosting - Ongoing Support - Automatic Upgrades - Account Manager Value for money 4.3 (23) 4.3 Based on 23 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (28) 4.9 Based on 28 reviews ## User reviews Overall rating 4.5 Based on 29 reviews Filter by rating 5(17) 4(10) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent Asha M. Marketing Manager Human Resources ### "Hub driving team collaboration and a stronger culture" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2026 It’s been a positive experience with Hub. The internal team forms have helped reduce miscommunications and cut down on unnecessary emails, making work run more smoothly. I also love how it supports our organisational culture, like team chats, birthday and anniversary wishes, shout-outs, and staying on top of the latest updates across all teams, which make the workplace more connected, engaging, and enjoyable. Pros Hub is an excellent platform for team collaboration and internal communication. It makes it easier to stay connected and keeps interactions streamlined across teams. It’s also the first place I go to check the latest updates within the organisation, helping everyone stay aligned and informed. Cons Hub is designed to be an interactive platform, so it works best when everyone actively participates. Greater engagement from employees would help maximise its overall impact and usefulness. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 16, 2026 Thank you Asha for the 10/10 recommendation! We are thrilled to hear that Hub is driving team collaboration and fostering a stronger organizational culture for your team. It’s fantastic to know that our platform is streamlining your internal communication, reducing unnecessary emails, and making your workplace more connected and engaging through shout-outs and team chats. You’re absolutely right that the platform works best with full participation. To help maximize engagement, try having your leadership team post their exclusive, important updates only on Hub to help build that daily habit for everyone. Thank you again for championing Hub! MH Martin H. Digital Transformation Lead Education Management ### "First Class!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2025 The overall package felt very professional without being corporate of inflexible. The whole process was geared around our needs and flexible enough to accommodate the particular nuances of our sector. The training and post launch support from \[sensitive content hidden\] was excellent and his approach was extremely helpful and reassuring. Pros Having started the project with very little knowledge of setting up an intranet, the helpful and flexible approach of \[sensitive content hidden\] and the Hub staff made the process super easy and straightforward. The support we received was first class. Cons There are no major issues with the product or the support, I sometimes have to refresh my knowledge on how to perform certain tasks but the help pages and guides are very good. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 15, 2025 Thank you Martin for sharing feedback on your Hub experience. Really wonderful to hear you've found our onboarding and support services so impressive. We pride ourselves on delivering a first class service, so thrilled that's come across! FK Felicity K. Managing Director Human Resources ### "An adaptable platform that has grown with our business " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 8, 2025 Our overall experience with Hub has been extremely positive, it has enabled us to improve internal communications within the business and launch a training area for our franchise network. We have been able to work with Hub and explore new development opportunities as the business has progressed. Pros The Hub is user friendly and the team are also extremely helpful in supporting us when we need any assistance. Cons The search functionality could be improved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 12, 2025 Thanks for your feedback Felicity. It's fantastic to hear you've had an extremely positive experience with your HUB, and we know it's helped your franchise network grow massively over the years. Thank you also for your honest feedback around our search functionality. While HUB Search already comes with advanced filter features, we appreciate that improvements can still be made. You'll be pleased to hear that development is underway to include AI within your HUB's search capabilities, to allow for semantic searches that will help refine your search results more more easily. BM Brendan M. Learning and Development Supervisor Leisure, Travel & Tourism ### "Very handy, great looking product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2025 Our workforce is spread out across the UK and Ireland and the hub has been a great way to connect everybody and share updates with others that we don't often get the opportunity to see in person. Pros It looks great. Can be customised using our company's own colours and branding and content can be personalised. Cons Some of the processes are a little bit confusing to begin with. But the team are great and very responsive if you ever need help. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 9, 2025 Thanks Brendan for your feedback! We're really pleased to hear your HUB is forming a crucial connection between your teams, helping to build that company culture. Great to hear you love the Hub's flexibility and customisation - your team have done a wonderful job making your HUB intranet a standout, engaging site that you can just tell your people enjoy visiting. Thank you also for your feedback around finding some of the feature processes confusing. We appreciate to get specific features working their best the process can have one or two more steps than expected, but glad to hear you've found our customer success and support teams responsive and helpful. JG Jenice G. Diocesan Ordinands and Vocations Administrator Religious Institutions ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2023 I use it daily to keep up to date with all office news. Pros The hub is easy to use and is used for both work and social aspects. Cons Minimising/maximising the different windows. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NS Neil S. Head of Communications Insurance ### "Satisfied Hub administrator for company intranet" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 28, 2023 I have enjoyed leading a team responsible for running our Hub as a company intranet. The team really enjoy using the platform and we post content more than daily. Pros Editing and updating information is super easy. Cons Nothing. We are very satisfied with the Hub. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 10, 2023 Thanks Neil! Always wonderful to hear a company is really enjoying using their Hub :) SL Sara l. HR Advisor Non-Profit Organization Management ### "Great product for a small-medium organisation" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 28, 2023 It's a really great intranet for us, staff engage really well with is. Pros It's easy to use and maintain, and the customer service is absolutely amazing. Any time we get stuck on how to do something, we email support and they help extremely quickly and effectively. It does everything we need it to do. Cons A couple of the features are a bit finicky, such as inserting tables, and inserting images works fine, but being able to simply copy and paste would be easier, and getting things to align perfectly sometimes takes a bit of trying. Reasons for choosing Hub The price for Hub is great compared with other products, and worked well for our organisation's budget and culture. However, some organisations may want to go for something with a sleeker design - it's personal preference. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 10, 2023 We've always designed the Hub to ensure it's as easy to use and administer as possible for everyone, so really great to hear you're enjoying your Hub - and even better to hear you're loving our service! We pride ourselves on being very customer-focused, and one of the few intranets that provides a real personal touch for delivering customer success. I'll pass on your kind comments to our support team! DL David L. Marketing Executive Legal Services ### "A Fantastic Platform Full of Features" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 27, 2023 We have been using our Intranet for almost eight months now and it's completely changed our internal communications amongst employees. There are so many widgets, settings and customisable options to really make the platform your own. Pros Modern, easy to use, and fully customisable. The fact you can have custom HTML widgets is also very good. Cons The ongoing user licence cost is quite expensive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 28, 2023 Thanks David for your feedback. We're super pleased to hear your Hub has transformed your internal comms, and that you're finding all the features so useful. Regarding the annual price, we'd be happy to discuss payment options so that you can spread the cost and make it more affordable. PB Paul B. Marketing Financial Services ### "Recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2023 Employee communication and engagement. Pros Helpful templates are of use, ease of use, superb technical support Cons There is nothing I like least about the Hub Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 28, 2023 Always amazing to hear when someone doesn't have a bad word to say about their Hub. Thank you Paul! SD Suzanne D. Regional General Insurance Manager Insurance ### "Helpful engagement tool for partners" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2023 Helps connect with third parties, increasing knowledge and running competitions, assessments, polls, loading photos campaign launches you name i use it for! Pros Gallery, interacting with partners staff, knowledge bank, easy to use and visually good, Always adding new features and fantastic support from \[sensitive content hidden\] at Pancentric - always quick to support any questions I have. Have discussed with other potential third party partners using. Cons You learn as you do so not always got a 'manual' so to speak but best way to learn. A few things take a bit longer but ive noticed recent improvement for 'quick wins' ie deleting articles so always improving. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 28, 2023 Hi Suzanne - lovely to hear the Hub is providing a vital tool to connect and support RSA's partner community, and that you're making full use of all the engagement tools. [View all Reviews](https://www.capterra.com/p/167289/Hub/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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