--- title: "Hub Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hub Software - reviews, pricing plans, popular comparisons to other Collaboration products and more." source_url: "https://www.capterra.com/p/167289/Hub/" page_type: "product" language: "en" --- # Hub Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hub ## What is Hub? HUB is the go-to intranet for SMEs looking to find a smarter way to work and communicate as a team, at an affordable rate. With every feature included in one simple package, your team have every tool to make their work-life easier from Day One. No more clunky directories and overloaded inboxes. Streamline processes and organise your company resources with HUB knowledge management tools and intelligent workflows. Deliver personalised employee experience by auto-targeting your internal comms to the right people, and tailor content and branding to suit relevant audiences. HUB is the first sustainability-driven intranet, powered by renewable low-carbon servers. Partnered with One Tree Planted, your intranet can help tackle climate change and make a real difference supporting community projects. Rethink your intranet with HUB and unlock the new cornerstone of your organisation - where your teams and information unite for a smarter workplace and a better connected company culture. ## What is Hub used for? [Intranet](https://www.capterra.com/intranet-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/)[Internal Communications](https://www.capterra.com/internal-communications-software/) Top alternative Featured Overall rating Based on 29 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hub?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.pancentric.com/software/&name=Hub) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hub 4.5 (29) VS. [4.8 (118)](https://www.capterra.com/p/144958/ThoughtFarmer/reviews/) Starting Price Contact vendor Starting Price $6 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (29) Ease Of Use 4.8 (5,444) Value For Money 4.3 (23) Value For Money 4.8 (3,375) Customer Service 4.9 (28) Customer Service 4.9 (3,255) ## Hub alternatives [4.6 (5,308)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (133)](https://www.capterra.com/p/173179/Blink/reviews/) Starting price $4.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) [4.4 (5,460)](https://www.capterra.com/p/1167/SharePoint/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/1167/SharePoint/) Highest Rated [HulerHub](https://www.capterra.com/p/230087/Huler-Hub/) [4.9 (89)](https://www.capterra.com/p/230087/Huler-Hub/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/230087/Huler-Hub/) [View all alternatives](https://www.capterra.com/p/167289/Hub/alternatives/) ## FAQs about Hub Overview ### Which roles and teams benefit most from Hub? Hub is most used by marketing, communications, and community teams that need to plan campaigns, manage content, and keep stakeholders aligned. Operations leaders, executive assistants, and business support staff use it to streamline coordination, centralize updates, and improve visibility across projects, internal communications, and day-to-day administrative workflows. Answer based on 29 reviews Overview ### What company size and industries is Hub built for? Hub is built for growing SMEs, with midsize businesses making up 50% of reviewers and small businesses 43%, while enterprises account for 7%. It is designed for HR, marketing, and internal communications teams, and reviewer use is strongest in Insurance at 25%, followed by Financial Services at 11% and Research at 7%. Answer based on 29 reviews Features and Usability ### What are the key features of Hub? Hub offers employee communications and collaboration features such as chat/messaging, @mentions, comments, and activity feeds, plus knowledge management tools like content management, document storage, and a knowledge base. It also includes workflow and administration functions including access controls/permissions, workflow management, reporting/analytics, and third-party integrations. Integrations ### Which third-party tools and platforms does Hub integrate with? Hub integrates with over 30 third-party tools and platforms, including BambooHR, Box, Cisco Duo, Confluence, Eventbrite, Gmail, Google Calendar, Google Drive, Google Workspace, Jira, JIRA Service Management, Microsoft 365, Microsoft Outlook, Microsoft Azure, Microsoft Entra ID, and Sage HR. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Hub offer? Hub provides in person training, live online sessions, documentation, and videos. In person training supports direct, classroom-style instruction, live online sessions allow guided remote setup, documentation serves as written reference material, and videos offer self-paced visual instruction for teams getting started. Answer based on 7 reviews Getting Started and Support ### What customer support options does Hub offer? Hub offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe the customer service as quick and effective, with support helping resolve questions promptly when they get stuck. The available help resources and contact options make it easier to find answers and get guidance. Answer based on 1 reviews Features and Usability ### Is Hub easy to use for non-technical teams? Hub feels approachable for many non-technical teams, especially during setup and daily content management. Small business staff and internal comms teams often find the interface intuitive after some training, though some administrators find the back end clunky and say advanced editing or technical configuration takes time to learn. Answer based on 16 reviews Features and Usability ### What is Hub's user interface like? Hub offers a clean, modern interface that many teams find easy to navigate from the start. Internal communications teams and non-IT users like the logical layout, visual appeal, and separate community views, though some administrators mention clunky text editing, fixed page layouts, and a few missing interaction features. Answer based on 10 reviews ## Features AI summary Based on 21,489 Collaboration reviews Capterra data shows that buyers of collaboration software rank the following features as their top priorities: - **Secure Data Storage** (**65%** of reviewers rated this feature as critical) - **Collaboration Tools** (**54%**) - **Document Storage** (**57%**) Hub supports all three features that reviewers value most: **Secure Data Storage**, **Collaboration Tools**, and **Document Storage**. Together, these capabilities help teams protect shared information, work together more effectively, and keep important files organized and accessible, allowing businesses to improve coordination and manage documents with greater confidence. Secure Data Storage 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches File Sharing 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Content Management 4.7 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Access Controls/Permissions 4.8 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Knowledge Base Management 4.9 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Activity/News Feed 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Continuous profile-based stream of news and activity Hub 143 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Action Management: Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Assignment Management: Assign issues and tasks based on availability or required skills - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Blogs: Allows users to publish blogs on social site - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Brand Management: The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Chat/Messaging: Communicate using direct chat or messages within the system - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Photos: Store photos of employees - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Calendar: A list of events with their respective dates - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Forms Management: Store, manage and track all forms in a centralized location - Franchise Intranet: A central repository to manage branding content across franchisees. - Franchise Operations Management: Track and manage the day-to-day operations of all franchise locations. - Full Text Search: Search for specific words or phrases within a document or database - Gamification: Games or game-like elements to track progress and reward accomplishments - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Goal Management: Allows employees to set and manage work or career related goals - Individual Development Plans: Document completed by employee to assist with career and personal development to reach short term and long term goals - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Learning & Development: Facilitate training materials that help employees grow and progress in their positions - Live Chat: Ability to chat online in real time - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Mass Notifications: Send messages to multiple recipients at the same time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Negative Feedback Management: Identify, track, and respond to negative feedback - Newsletter Management: Create and update newsletter content to increase engagement - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Org Chart Creation: Create and design org charts that include an organization's structure information, contact information, illustrations, and more - Peer-to-Peer Recognition: Allows employees to praise one another in a social network-like feed visible to the whole organization - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Policy Management: Create, manage, and track policies and procedures within an organization - Prioritization: Arrange tasks based on the level of priority or urgency - Private Network: Private network of devices, such as a WAN or LAN, that is only accessible to authorized users and not the public - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Quizzes: Brief assessments used to measure knowledge and skills - Read Receipts: Ability to see if recipient has viewed/opened the message - Real Time Editing: Preview and make real-time changes in the web content - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Scoring: Automatically calculate score after the assessment - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Engagement: Process of communicating with an online community and measuring the effectiveness of activity - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Space Reservation: Manage the reservation of workspaces - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Timesheet Management: Track the amount of time spent on a job or task - To-Do List: A digital list of items that need to be completed - Training Management: Track employee/learner's progression through training programs - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Unified Directory: Store, modify, and track user accounts and access in a centralized directory - Version Control: Track revisions and updates made to files and navigate between different versions - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Wiki: An informational database that allows users to add, delete, or revise content - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (29) 4.4 Based on 29 reviews ## Pricing Value for money 4.3 (23) Free Trial Annual HUB License | All-In-One Feature Package Price-on-request It includes: - Every Feature & Integration included - Single Sign-On - Two Factor Authentication - Google Cloud Hosting - Ongoing Support - Automatic Upgrades - Account Manager Value for money 4.3 (23) 4.3 Based on 23 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (28) 4.9 Based on 28 reviews ## User reviews Overall rating 4.5 Based on 29 reviews Filter by rating 5(17) 4(10) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent Asha M. Marketing Manager Human Resources ### "Hub driving team collaboration and a stronger culture" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2026 It’s been a positive experience with Hub. The internal team forms have helped reduce miscommunications and cut down on unnecessary emails, making work run more smoothly. I also love how it supports our organisational culture, like team chats, birthday and anniversary wishes, shout-outs, and staying on top of the latest updates across all teams, which make the workplace more connected, engaging, and enjoyable. Pros Hub is an excellent platform for team collaboration and internal communication. It makes it easier to stay connected and keeps interactions streamlined across teams. It’s also the first place I go to check the latest updates within the organisation, helping everyone stay aligned and informed. Cons Hub is designed to be an interactive platform, so it works best when everyone actively participates. Greater engagement from employees would help maximise its overall impact and usefulness. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 16, 2026 Thank you Asha for the 10/10 recommendation! We are thrilled to hear that Hub is driving team collaboration and fostering a stronger organizational culture for your team. It’s fantastic to know that our platform is streamlining your internal communication, reducing unnecessary emails, and making your workplace more connected and engaging through shout-outs and team chats. You’re absolutely right that the platform works best with full participation. To help maximize engagement, try having your leadership team post their exclusive, important updates only on Hub to help build that daily habit for everyone. Thank you again for championing Hub! MH Martin H. Digital Transformation Lead Education Management ### "First Class!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2025 The overall package felt very professional without being corporate of inflexible. The whole process was geared around our needs and flexible enough to accommodate the particular nuances of our sector. The training and post launch support from \[sensitive content hidden\] was excellent and his approach was extremely helpful and reassuring. Pros Having started the project with very little knowledge of setting up an intranet, the helpful and flexible approach of \[sensitive content hidden\] and the Hub staff made the process super easy and straightforward. The support we received was first class. Cons There are no major issues with the product or the support, I sometimes have to refresh my knowledge on how to perform certain tasks but the help pages and guides are very good. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 15, 2025 Thank you Martin for sharing feedback on your Hub experience. Really wonderful to hear you've found our onboarding and support services so impressive. We pride ourselves on delivering a first class service, so thrilled that's come across! FK Felicity K. Managing Director Human Resources ### "An adaptable platform that has grown with our business " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 8, 2025 Our overall experience with Hub has been extremely positive, it has enabled us to improve internal communications within the business and launch a training area for our franchise network. We have been able to work with Hub and explore new development opportunities as the business has progressed. Pros The Hub is user friendly and the team are also extremely helpful in supporting us when we need any assistance. Cons The search functionality could be improved. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 12, 2025 Thanks for your feedback Felicity. It's fantastic to hear you've had an extremely positive experience with your HUB, and we know it's helped your franchise network grow massively over the years. Thank you also for your honest feedback around our search functionality. While HUB Search already comes with advanced filter features, we appreciate that improvements can still be made. You'll be pleased to hear that development is underway to include AI within your HUB's search capabilities, to allow for semantic searches that will help refine your search results more more easily. BM Brendan M. Learning and Development Supervisor Leisure, Travel & Tourism ### "Very handy, great looking product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2025 Our workforce is spread out across the UK and Ireland and the hub has been a great way to connect everybody and share updates with others that we don't often get the opportunity to see in person. Pros It looks great. Can be customised using our company's own colours and branding and content can be personalised. Cons Some of the processes are a little bit confusing to begin with. But the team are great and very responsive if you ever need help. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 9, 2025 Thanks Brendan for your feedback! We're really pleased to hear your HUB is forming a crucial connection between your teams, helping to build that company culture. Great to hear you love the Hub's flexibility and customisation - your team have done a wonderful job making your HUB intranet a standout, engaging site that you can just tell your people enjoy visiting. Thank you also for your feedback around finding some of the feature processes confusing. We appreciate to get specific features working their best the process can have one or two more steps than expected, but glad to hear you've found our customer success and support teams responsive and helpful. JG Jenice G. Diocesan Ordinands and Vocations Administrator Religious Institutions ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2023 I use it daily to keep up to date with all office news. Pros The hub is easy to use and is used for both work and social aspects. Cons Minimising/maximising the different windows. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NS Neil S. Head of Communications Insurance ### "Satisfied Hub administrator for company intranet" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 28, 2023 I have enjoyed leading a team responsible for running our Hub as a company intranet. The team really enjoy using the platform and we post content more than daily. Pros Editing and updating information is super easy. Cons Nothing. We are very satisfied with the Hub. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 10, 2023 Thanks Neil! Always wonderful to hear a company is really enjoying using their Hub :) SL Sara L. HR Advisor Non-Profit Organization Management ### "Great product for a small-medium organisation" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 28, 2023 It's a really great intranet for us, staff engage really well with is. Pros It's easy to use and maintain, and the customer service is absolutely amazing. Any time we get stuck on how to do something, we email support and they help extremely quickly and effectively. It does everything we need it to do. Cons A couple of the features are a bit finicky, such as inserting tables, and inserting images works fine, but being able to simply copy and paste would be easier, and getting things to align perfectly sometimes takes a bit of trying. Reasons for choosing Hub The price for Hub is great compared with other products, and worked well for our organisation's budget and culture. However, some organisations may want to go for something with a sleeker design - it's personal preference. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 10, 2023 We've always designed the Hub to ensure it's as easy to use and administer as possible for everyone, so really great to hear you're enjoying your Hub - and even better to hear you're loving our service! We pride ourselves on being very customer-focused, and one of the few intranets that provides a real personal touch for delivering customer success. I'll pass on your kind comments to our support team! DL David L. Marketing Executive Legal Services ### "A Fantastic Platform Full of Features" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 27, 2023 We have been using our Intranet for almost eight months now and it's completely changed our internal communications amongst employees. There are so many widgets, settings and customisable options to really make the platform your own. Pros Modern, easy to use, and fully customisable. The fact you can have custom HTML widgets is also very good. Cons The ongoing user licence cost is quite expensive. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 28, 2023 Thanks David for your feedback. We're super pleased to hear your Hub has transformed your internal comms, and that you're finding all the features so useful. Regarding the annual price, we'd be happy to discuss payment options so that you can spread the cost and make it more affordable. PB Paul B. Marketing Financial Services ### "Recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2023 Employee communication and engagement. Pros Helpful templates are of use, ease of use, superb technical support Cons There is nothing I like least about the Hub Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 28, 2023 Always amazing to hear when someone doesn't have a bad word to say about their Hub. Thank you Paul! SD Suzanne D. Regional General Insurance Manager Insurance ### "Helpful engagement tool for partners" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2023 Helps connect with third parties, increasing knowledge and running competitions, assessments, polls, loading photos campaign launches you name i use it for! Pros Gallery, interacting with partners staff, knowledge bank, easy to use and visually good, Always adding new features and fantastic support from \[sensitive content hidden\] at Pancentric - always quick to support any questions I have. Have discussed with other potential third party partners using. Cons You learn as you do so not always got a 'manual' so to speak but best way to learn. A few things take a bit longer but ive noticed recent improvement for 'quick wins' ie deleting articles so always improving. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 28, 2023 Hi Suzanne - lovely to hear the Hub is providing a vital tool to connect and support RSA's partner community, and that you're making full use of all the engagement tools. [View all Reviews](https://www.capterra.com/p/167289/Hub/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Microsoft SharePoint vs Hub](https://www.capterra.com/compare/1167-167289/SharePoint-vs-Hub)