# Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hub the right Intranet solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167289/Hub/reviews --- Hub 4.5 (29) [View alternatives](https://www.capterra.com/p/167289/Hub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 22nd, 2026 # Reviews of Hub Ease of use 4.3 Customer Service 4.9 ## Pros and Cons in Reviews CP Cathy P Operations & Compliance ManagerInsurance, 201 - 500 employeesUsed the software for: 1-2 years. “Since starting with The Hub, colleague engagement on all sorts of subjects from business mergers and acquisitions to individual charity challenges, employee benefits to training notifications, has increased and brought us all together.“ April 27, 2023 JG Jenice G Diocesan Ordinands and Vocations AdministratorReligious Institutions, 51 - 200 employeesUsed the software for: More than 2 years. “The hub is easy to use and is used for both work and social aspects.“ May 16, 2023 BW Beccy W EA to the CEOIndividual & Family Services, 201 - 500 employeesUsed the software for: More than 2 years. “Having not come from an IT background I found the software easy to navigate; I was instrumental in building and developing our system and it was quick to pick up and provide a platform that was user friendly for the company.“ February 23, 2023 ## Showing most helpful reviews Showing 1-25 of 29 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Asha M. Marketing Manager Human Resources Used the software for: Less than 6 months ### "Hub driving team collaboration and a stronger culture" March 13, 2026 5.0 It’s been a positive experience with Hub. The internal team forms have helped reduce miscommunications and cut down on unnecessary emails, making work run more smoothly. I also love how it supports our organisational culture, like team chats, birthday and anniversary wishes, shout-outs, and staying on top of the latest updates across all teams, which make the workplace more connected, engaging, and enjoyable. Pros Hub is an excellent platform for team collaboration and internal communication. It makes it easier to stay connected and keeps interactions streamlined across teams. It’s also the first place I go to check the latest updates within the organisation, helping everyone stay aligned and informed. Cons Hub is designed to be an interactive platform, so it works best when everyone actively participates. Greater engagement from employees would help maximise its overall impact and usefulness. Review Source Response from Pancentric Digital March 16, 2026 Thank you Asha for the 10/10 recommendation! We are thrilled to hear that Hub is driving team collaboration and fostering a stronger organizational culture for your team. It’s fantastic to know that our platform is streamlining your internal communication, reducing unnecessary emails, and making your workplace more connected and engaging through shout-outs and team chats. You’re absolutely right that the platform works best with full participation. To help maximize engagement, try having your leadership team post their exclusive, important updates only on Hub to help build that daily habit for everyone. Thank you again for championing Hub! AW Amber W. Director of Marketing Capital Markets Used the software for: Less than 6 months ### "Great product at a great price" August 27, 2020 4.0 Pros The product is versatile and visually-appealing, which is important with our internal audiences. Just about anything we dreamed of, it could do or will do in the near future. Our implementation lead is always available to help and offer suggestions. Cons While it has high functionality, it is a bit difficult to master the technical components because it is just so vast. Alternatives considered [Simpplr](https://www.capterra.com/p/168748/Simpplr/) Reason for choosing Hub Price point, professional but still has the social components, versatile Review Source HN Helen N. Internal Communications Executive Facilities Services Used the software for: 2+ years ### "The good, the bad and the ugly" April 15, 2020 3.0 I am beginning to see more of the benefits now I am using it more Pros It can be relatively easy to upload and edit certain items. Cons I wish it was more dynamic and had a better design Review Source Response from Pancentric Digital April 16, 2020 Hi Helen, thanks for your review. We're glad you're starting to see the benefits of The Hub. We'd love you to get the most out of your intranet, so that you can really maximise the features you're using. One of our consultants is available for a chat or some quick training to show you some examples of how you can easily create slick, modern designs across your Hub, i.e. within your page and community themes, carousel images, folder icons etc. We'd be more than happy to run a consultancy or training session with you to help you get to grips with The Hub's many features, and how you can utilise them to your advantage and really drive engagement by creating content that is fun, useful and looks great. If you have any issues or just a question, you can always contact our support team on hubsupport@pancentric.com who will be happy to help. Thanks again for the review. Clare FK Felicity K. Managing Director Human Resources Used the software for: 2+ years ### "An adaptable platform that has grown with our business " May 8, 2025 4.0 Our overall experience with Hub has been extremely positive, it has enabled us to improve internal communications within the business and launch a training area for our franchise network. We have been able to work with Hub and explore new development opportunities as the business has progressed. Pros The Hub is user friendly and the team are also extremely helpful in supporting us when we need any assistance. Cons The search functionality could be improved. Review Source Response from Pancentric Digital May 12, 2025 Thanks for your feedback Felicity. It's fantastic to hear you've had an extremely positive experience with your HUB, and we know it's helped your franchise network grow massively over the years. Thank you also for your honest feedback around our search functionality. While HUB Search already comes with advanced filter features, we appreciate that improvements can still be made. You'll be pleased to hear that development is underway to include AI within your HUB's search capabilities, to allow for semantic searches that will help refine your search results more more easily. BM Brendan M. Learning and Development Supervisor Leisure, Travel & Tourism Used the software for: 1-2 years ### "Very handy, great looking product" May 8, 2025 5.0 Our workforce is spread out across the UK and Ireland and the hub has been a great way to connect everybody and share updates with others that we don't often get the opportunity to see in person. Pros It looks great. Can be customised using our company's own colours and branding and content can be personalised. Cons Some of the processes are a little bit confusing to begin with. But the team are great and very responsive if you ever need help. Review Source Response from Pancentric Digital May 9, 2025 Thanks Brendan for your feedback! We're really pleased to hear your HUB is forming a crucial connection between your teams, helping to build that company culture. Great to hear you love the Hub's flexibility and customisation - your team have done a wonderful job making your HUB intranet a standout, engaging site that you can just tell your people enjoy visiting. Thank you also for your feedback around finding some of the feature processes confusing. We appreciate to get specific features working their best the process can have one or two more steps than expected, but glad to hear you've found our customer success and support teams responsive and helpful. MH Martin H. Digital Transformation Lead Education Management Used the software for: 1-2 years ### "First Class!" May 14, 2025 5.0 The overall package felt very professional without being corporate of inflexible. The whole process was geared around our needs and flexible enough to accommodate the particular nuances of our sector. The training and post launch support from \[sensitive content hidden\] was excellent and his approach was extremely helpful and reassuring. Pros Having started the project with very little knowledge of setting up an intranet, the helpful and flexible approach of \[sensitive content hidden\] and the Hub staff made the process super easy and straightforward. The support we received was first class. Cons There are no major issues with the product or the support, I sometimes have to refresh my knowledge on how to perform certain tasks but the help pages and guides are very good. Review Source Response from Pancentric Digital May 15, 2025 Thank you Martin for sharing feedback on your Hub experience. Really wonderful to hear you've found our onboarding and support services so impressive. We pride ourselves on delivering a first class service, so thrilled that's come across! SD Suzanne D. Regional General Insurance Manager Insurance Used the software for: 2+ years ### "Helpful engagement tool for partners" April 27, 2023 5.0 Helps connect with third parties, increasing knowledge and running competitions, assessments, polls, loading photos campaign launches you name i use it for! Pros Gallery, interacting with partners staff, knowledge bank, easy to use and visually good, Always adding new features and fantastic support from \[sensitive content hidden\] at Pancentric - always quick to support any questions I have. Have discussed with other potential third party partners using. Cons You learn as you do so not always got a 'manual' so to speak but best way to learn. A few things take a bit longer but ive noticed recent improvement for 'quick wins' ie deleting articles so always improving. Review Source Response from Pancentric Digital April 28, 2023 Hi Suzanne - lovely to hear the Hub is providing a vital tool to connect and support RSA's partner community, and that you're making full use of all the engagement tools. BW Beccy W. EA to the CEO Individual & Family Services Used the software for: 2+ years ### "Worth its Weight in Gold!" February 23, 2023 5.0 Communication across the company has increased dramatically; the Charity has grown massively in the past couple of years and we now use 'The Hive' on a day to day basis to share news, advertise training courses, hold all key company policies and procedures and provide information of the many services we provide. Pros Having not come from an IT background I found the software easy to navigate; I was instrumental in building and developing our system and it was quick to pick up and provide a platform that was user friendly for the company. Cons During set up there were a few features which would have been handy to have - however, the developers were always keen to know what they were and in most cases, the system would release a new update with the missing feature included. Reason for choosing Hub A member of the management team purchased the product so I am unable to comment on this. Review Source SL Sara L. HR Advisor Non-Profit Organization Management Used the software for: 2+ years ### "Great product for a small-medium organisation" April 28, 2023 4.0 It's a really great intranet for us, staff engage really well with is. Pros It's easy to use and maintain, and the customer service is absolutely amazing. Any time we get stuck on how to do something, we email support and they help extremely quickly and effectively. It does everything we need it to do. Cons A couple of the features are a bit finicky, such as inserting tables, and inserting images works fine, but being able to simply copy and paste would be easier, and getting things to align perfectly sometimes takes a bit of trying. Reason for choosing Hub The price for Hub is great compared with other products, and worked well for our organisation's budget and culture. However, some organisations may want to go for something with a sleeker design - it's personal preference. Review Source Response from Pancentric Digital May 10, 2023 We've always designed the Hub to ensure it's as easy to use and administer as possible for everyone, so really great to hear you're enjoying your Hub - and even better to hear you're loving our service! We pride ourselves on being very customer-focused, and one of the few intranets that provides a real personal touch for delivering customer success. I'll pass on your kind comments to our support team! Gisela L. PSA Consumer Services Used the software for: 6-12 months ### "Excellent tool!" October 12, 2020 5.0 Very pleasant! Pros We love the Hub because it helps us keep connected among the different branches of the organization despite the physical distance. Cons At the beginning we did not know how to connect with GSuite, but we solved it pretty quickly. Review Source DL David L. Marketing Executive Legal Services Used the software for: 6-12 months ### "A Fantastic Platform Full of Features" April 27, 2023 4.0 We have been using our Intranet for almost eight months now and it's completely changed our internal communications amongst employees. There are so many widgets, settings and customisable options to really make the platform your own. Pros Modern, easy to use, and fully customisable. The fact you can have custom HTML widgets is also very good. Cons The ongoing user licence cost is quite expensive. Review Source Response from Pancentric Digital April 28, 2023 Thanks David for your feedback. We're super pleased to hear your Hub has transformed your internal comms, and that you're finding all the features so useful. Regarding the annual price, we'd be happy to discuss payment options so that you can spread the cost and make it more affordable. CC Carly C. Executive Assistant Insurance Used the software for: 2+ years ### "Teammate engagement" February 23, 2023 4.0 We love the Hub, its has been so successful and we have been able to use the software in so many more ways than we initially planned to. Pros It was customisable so we were able to fully brand it Cons There isn't anything we don't like. Where we have suggestions for improvements we make them and these have always been acknowledged and implemented where possible. Reason for choosing Hub I can't remember who else we looked at, but we choose the Hub for several reasons.CustomisationCustomer experiencePriceSupportFuture upgrades Review Source JE Jess E. Community Manager Research Used the software for: Less than 6 months ### "A really useful tool" September 1, 2020 4.0 I really like its simplicity and ease of use. We had relatively basic requirements (no integration with our own systems) and therefore I wanted something that would be quick to develop. I was working on this project alone and my first enquiry email was sent to Pancentric on 13th July. Including the whole process of demos, questions and comparisons to other providers, the signing of the contract, the build and the training, it was ready to be rolled out to the whole company on 16th August, which I was very satisfied with. Pros It's very easy to use, straight out of the box. You don't need to have a background in IT to be able to build the site as everything is very logical and therefore start to end is very quick. A main selling point for me was the ability to have different interfaces ("communities") for different user types and also the ability to book meeting rooms - these were two functions that set Pancentric apart from other providers for me. It is also easy to add-on new users at any time as you are paying for a range of users, whereas other providers I looked at meant you had to go through their support to add a new user as you paid for each individual Cons The tools are a little clunky for editing text. It would be great if they had the formatting paint brush, like in Word, where you can easily copy other formats, as the Themes setting doesn't always work as it should. The containers of the home page are set widths, and so although you can display anything you like and the options are good, the dimensions and layout are restricted. There is no live chat or individual tagging function, but this is in development. I was unaware that the build of the site came under "training" rather than "implementation", which increases the cost of development, and so communication on that could clearer. Review Source BP Bailey P. Sales & Marketing Executive Financial Services Used the software for: 2+ years ### "Great product" April 27, 2023 4.0 Great for getting news out to the entire business and as a place for 121's and other meetings to be recorded. Pros Ease of updating, reporting capabilities, ease of use, permission specific pages. Forms Cons It would be great to have automated emails to admin users to let them know a page they are the admin on is expiring. Review Source FG Francesca G. Community Manager Research Used the software for: 1-2 years ### "Great user experience and customer support " February 23, 2023 5.0 We have had a really positive experience with the set up and ongoing user experience, our main contact developer is always on hand for any questions we have or things we need help with and is always so quick to respond. Pros We use this as our internal comms platform and really value how easy it is to post in groups, add events and send emails directly to everyone if needed. We also really like how easy it is to manage our meeting room bookings through the hub. Cons The only thing that could be expanded on is being able to send out calendar invites directly to all users through the hub. Review Source TS Tom S. Group Operations Director Insurance Used the software for: 1-2 years ### "Ideal Intranet solution for Colleague Engagement" February 23, 2023 5.0 Fully supported set-up and ongoing support. Intuitive interface allowing our internal team to manage The Hub day-to-day without issue. We're now in year 2 with The Hub and it's a great tool that can keep pace with our business growth. Pros We’re a group of 12 different businesses coming together following acquisition. We use The Hub primarily as our Intranet and group-level colleague engagement tool to communicate changes and news stories. We’ve since built additional functionality and knowledge banks for the business to share information, processes, and policies. Cons No issues identified. The tool meets our business requirements. Review Source JG Jenice G. Diocesan Ordinands and Vocations Administrator Religious Institutions Used the software for: 2+ years ### "Great product" May 16, 2023 5.0 I use it daily to keep up to date with all office news. Pros The hub is easy to use and is used for both work and social aspects. Cons Minimising/maximising the different windows. Review Source DF David F. COO Computer & Network Security Used the software for: 2+ years ### "Hub" April 14, 2020 4.0 A good partner to work with Pros We find the product very flexible and can input into the road map. We use it as a collaboration tool with our customers and we can brand it individually for them. Cons You do need some training to get up and running, but it is pretty intuitive once you understand the solution structure Review Source Response from Pancentric Digital April 15, 2020 Hi David. Many thanks for your review. Great to hear you love the features and flexibility of the Hub, especially the customisable branding for each intranet environment. We understand that intranet training can sometimes be a bit of a pain because it takes up a little time, but we're glad you've found it useful and been able to maximise your Hub because of it. If you have any ideas for any enhancements, just drop us a line on our Client Hub and we'll see if we can get them in our development pipeline :) Thanks again for the review - very much appreciated. Clare NS Neil S. Head of Communications Insurance Used the software for: 2+ years ### "Satisfied Hub administrator for company intranet" April 28, 2023 5.0 I have enjoyed leading a team responsible for running our Hub as a company intranet. The team really enjoy using the platform and we post content more than daily. Pros Editing and updating information is super easy. Cons Nothing. We are very satisfied with the Hub. Review Source Response from Pancentric Digital May 10, 2023 Thanks Neil! Always wonderful to hear a company is really enjoying using their Hub :) MG Martin G. Administration Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Fantastic software for sharing information " February 23, 2023 5.0 A great resource with ease of use. Pros The system is very useful for allowing colleagues across the park to gain information. It is easy to use and support is there if guidance is required. Cons There is nothing that I least like about the software. Review Source PB Paul B. Marketing Financial Services Used the software for: 1-2 years ### "Recommended" April 27, 2023 5.0 Employee communication and engagement. Pros Helpful templates are of use, ease of use, superb technical support Cons There is nothing I like least about the Hub Review Source Response from Pancentric Digital April 28, 2023 Always amazing to hear when someone doesn't have a bad word to say about their Hub. Thank you Paul! CP Cathy P. Operations & Compliance Manager Insurance Used the software for: 1-2 years ### "An essential communication tool for employee engagement" April 27, 2023 5.0 Since starting with The Hub, colleague engagement on all sorts of subjects from business mergers and acquisitions to individual charity challenges, employee benefits to training notifications, has increased and brought us all together. Pros Very easy to use and therefore we can get the most out of what it offers which is a lot. Alerts when something new has gone on. Adding new users is quick. Cons Nothing so far Reason for choosing Hub We chose The Hub as we were impressed with the presentation and the support we knew we were going to get. Review Source PK Peter K. Sales & Marketing Director Insurance Used the software for: 2+ years ### "Excellent new intranet for our business" September 3, 2020 4.0 Overall a good experience, replacing our very old and tired intranet with a much more modern look and feel and a good level of functionality out of the box. Pros It was a relatively easy implementation and the features of the product out of the box satisfied 80% of our requirements. Once you know your way around it admin and updating is straightforward. Cons We are working hard to increase usage and views as we have proportion of our staff who do not use the software often enough to be familiar with it. There is additional functionality we would like which has yet to be built and delivered. Review Source RH Robyn H. Senior Marketing Person Used the software for: 2+ years ### "A great tool for communicating what's going with all staff and keeping everyone up to date. " November 14, 2017 5.0 Pros The ability to set up groups and appoint tasks to group members, the ability to send out group emails to all staff. Cons Can be hard to use and find your way around if you haven't had necessary training. Main carousel image sizes are slightly different to sizes used for page headers, this means if we want to add something new to the carousel we would have to create two different images to accommodate the different size constraints. Review Source Response from Pancentric Digital November 15, 2017 Thanks for your feedback Robyn! Great to hear you are finding the Task Manager tool useful for your project and workload management. Thank you for your comments on the carousel image sizes - we've logged this and our developers will be working on this shortly to make both work with the same size image to make things easier for you. :) DS Daniel S. CTO Financial Services Used the software for: 2+ years ### "Been using Pancentrics hub for many years now and every year we find more and more uses for it. " November 15, 2017 5.0 Pros Its become an essential tool for our staff engagement and is so customisable that you feel like its part of your companies infrastructure. The team at Pancentric are top class and always happy to assist, discuss new features and implement change. Cons We find that some of the administration options can be a bit clunky but the team are always happy to advise, help and in many cases make the change for us. 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