--- title: "CafeX Suite Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CafeX Suite Software - reviews, pricing plans, popular comparisons to other Collaboration products and more." source_url: "https://www.capterra.com/p/167318/Live-Assist-by-CafeX/" page_type: "product" language: "en" --- # CafeX Suite Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CafeX Suite ## What is CafeX Suite? Software that makes it simple for companies to transform online customer engagement and mobile workforce collaboration. ## What is CafeX Suite used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Call Center](https://www.capterra.com/call-center-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/) Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CafeX Suite?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.cafex.com&name=CafeX Suite) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CafeX Suite 5.0 (2) VS. [### Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $49 per user, per month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.0 (965) Value For Money 4.5 (2) Value For Money 4.2 (788) Customer Service 4.5 (2) Customer Service 4.0 (760) ## CafeX Suite alternatives [ClickMeeting](https://www.capterra.com/p/157063/ClickMeeting/) [4.5 (181)](https://www.capterra.com/p/157063/ClickMeeting/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [3CX](https://www.capterra.com/p/158704/3CX/) [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.7 (908)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) [4.7 (1,899)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about CafeX Suite Overview ### What company size and specific industries is CafeX Suite built for? CafeX Suite is designed for organizations in financial services, retail, manufacturing, and hospitality, especially those with CRM and customer care leaders, vice presidents of customer support, IT vice presidents, and CIOs. The description does not specify a company size, but the role list suggests mid-market and enterprise teams. Features and Usability ### What are the key features of CafeX Suite? CafeX Suite offers mobile app access and Q&A management as core features, along with communication tools such as chat/messaging, live chat, video conferencing, and two-way audio and video. It also includes call recording, call reporting, transfers/routing, queue management, access controls/permissions, and API support. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does CafeX Suite integrate with? CafeX Suite integrates with 4 third-party tools for file storage, productivity, and communication: Box, Google Workspace, Microsoft Outlook, and Slack. These catalog integrations cover common collaboration and messaging workflows for teams that need to connect CafeX Suite with everyday business apps. Getting Started and Support ### What training and onboarding options does CafeX Suite offer? CafeX Suite offers webinars, documentation, and videos to support team training. Webinars provide live or scheduled instruction, documentation gives written reference material for setup and feature guidance, and videos offer visual walkthroughs for reviewing product tasks and procedures at any time. Getting Started and Support ### What customer support options does CafeX Suite offer? CafeX Suite provides Email/Help Desk, Knowledge Base, Phone Support, and Chat. Support experience details are not available in the catalog data, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 21,489 Collaboration reviews Capterra reviewers highlight these as the collaboration features buyers care about most: - **Secure Data Storage** (**65%** of reviewers rated this feature as critical) - **Collaboration Tools** (**54%**) - **Document Storage** (**57%**) CafeX Suite focuses on other capabilities that reviewers also consider important, including **Access Controls/Permissions** (**53%**). This feature gives teams tighter control over who can view, edit, and share information, helping businesses protect sensitive content and manage user access more effectively. Call Recording 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Chat/Messaging 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Multi-Campaign 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage multiple campaigns in one system Real-time Consumer-facing Chat 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Screen Sharing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Digitally share screen view with others Access Controls/Permissions Define levels of authorization for access to specific files or systems CafeX Suite 26 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - File Transfer: Move files across different systems or networks - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Multi-Campaign: Manage multiple campaigns in one system - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Q&A Management: Allow users to collaborate and ask questions regarding folders and/or documents within the system - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Screen Sharing: Digitally share screen view with others - Transfers/Routing: Transfer queries and organize messages between agents - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 4.5 (2) Free Trial Basic $49.00 Value for money 4.5 (2) 4.5 Based on 2 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Box](https://www.capterra.com/p/148766/Box/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LV Lucas V. Designer Design ### "Boa comunicação " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 4, 2024 Muito bom, mas precisa haver uma versão compatível comer-se móvel, é assim disputar com outros grandes app. Pros Acessibilidade muito boa, vantajoso quando se trata de reuniões maiores. Cons Precisa ter um acesso a Wi-Fi, para ter um chat ao vivo melhor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nancy B. Sales Engineer Information Technology and Services ### "Great value for collab and chat needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 3, 2020 Great cloud based product. I only used the trial so can’t talk larger usage. Pros Set this up as a trial to test its functionality. Was going to try and test with MS Dynamics but didn’t have credentials to do so. Cons It was pretty easy to set up and use. Would have liked to test a desktop version for a specific use case but this is not a flaw of the software. It was a licensing issue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.