Who Uses This Software?

Our service can be used for any landlord or property manager to assist in managing rental properties. Our service can be used to both screen new applicants and manage current tenants.


Average Ratings

8 Reviews

  • 3 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 2 / 5
    Customer Service

Product Details

  • Starting Price
    $3.00/month
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • eRentPayment
  • www.erentpayment.com/
  • Founded 2004
  • United States

About eRentPayment

eRentPayment allows you to collect rent online through one-time or recurring payments so you no longer have to deal with receiving paper checks. You can customize your own online application and run background checks on potential applicants at no cost to you. We also offer expense tracking, maintenance requests, automated payment reminders, automatic late fees, payment requests (invoices), and credit reporting to distinguish your property to potential tenants.


eRentPayment Features

  • Credit Check
  • Expense Management
  • Online Payments
  • Owner Portal
  • Tax Management
  • Tenant Management
  • Tenant Portal
  • Vacancy Tracking
  • Website Management

eRentPayment Reviews Recently Reviewed!


Great for 1-2 Property Landlords

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It's extremely to set up and use. Tenants also like that I'm able to let their rent payments get reported to the credit bureau. This helps me appeal to better tenants.

Cons: It doesn't allow tenants to make repair requests online. Also, I don't mind it, but there is a delay of several days between the date payment is due from the tenant and the day it hits my bank account.

Overall: I've been using eRentPayment for 3 years without any problems. Super easy for tenants to get set up, and I have the option of paying for its use or letting tenants pay for it. I pay because I want them to use it and I give a discount on rent for automatic payments. Tenants like that they get to boost their credit ratings in the process.

Vendor Response

by eRentPayment on November 20, 2018

Hello Kathy,
We do allow maintenance requests to be submitted using the Requests section. Please let us know if you have any questions.

Great until Oct 2017 when I didn't my rent from them. Class action suit

Oct 19, 2017
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Ability to block partial payments and charge late fees and prevent from being submitted without the late fee.

Cons: As of Oct 13 they have held nearly millions in rents due to Landlords. They have scarcely communicated and their story keeps changing. Look on their Facebook page for updates if they haven't taken it down yet. Look for the closed ERentPayment discussion group to find out more details and what you can do to get your money back.

Ideal system for managing rental payments- hands free. Never "lost in the mail".

Oct 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: complete record of tenant deposits, (date/time/amount/purpose/late fees/ other charges). Both landlord and tenant have immediate access and that removes all confusion with regard to payments made, received, or due. Plus, it's very inexpensive!

Cons: I suppose getting access to the money in one day, vs 3 days would be nice...

Overall: Keeps accurate records and deposits rents directly to the rental account without me having to be involved.

eRentPayment is one of the best things I ever did for my business. Tenants love it and so do I .

Oct 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is an easy to use system. Tenants like it because it automatically withdraws their rent every month and so do I. No door to door collecting rent or having to wait for payment in the mail.

Cons: The only deficit and it really isn't the softwares fault, is that sometimes on a holiday it will take five to six days to see the rent in my account.

Overall: Automatic rent is withdrawn and put in my account.

STAY AWAY FROM THEM....RENT TAKEN IN OCTOBER 2017 AND CUSTOMER SERVICE WON'T RESPOND!!!

Jun 30, 2018
1/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Ease of use for students paying rent.

Not so many "pros" since they took my money and never responded.

Cons: Takes WAY TOO LONG to receive deposits into our bank account.

Customer service is doesn't exist....after rent money lost (taken by bankrupt processor) erentpayment customer service never responded to emails.

eRentPayment used a 3rd party payment processing vendor that went bankrupt.

Apr 13, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Simple app...It worked fine for the 1.5 years that we used it. Unfortunately, they did not properly assess the risks involved with using a vendor to handle the rent payments.

Capterra loader

This business quit depositing rent into landlords' accounts, leaving people unpaid.

Oct 19, 2017
1/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: The communication has been horrible. It collected rents from tenants but didn't distribute to landlords (Oct 2017). Many are left hanging for much much more.

Overall: It worked well until the owner left with everyone's money.

Capterra loader

Service was okay while using them. Lost money because of their bad business decisions.

Jan 25, 2018
1/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: During use they had a simple system that collected payments and processed for a reasonable fee.

Easy to set up accounts

Cons: Lost thousands of dollars from their mistake. Failure to communicate in a timely manner losing millions of customers dollars.