# eRentPayment Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eRentPayment the right Property Management solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167346/eRentPayment/reviews --- eRentPayment 3 (11) [View alternatives](https://www.capterra.com/p/167346/eRentPayment/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 11th, 2025 # Reviews of eRentPayment Ease of use 3.6 Customer Service 2.4 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lee S. Managing Partner Real Estate Used the software for: 2+ years ### "Easy to Use Rent Payment Tool" March 19, 2020 5.0 It's worked well for me. Most tenants are savvy enough to understand how to send a payment. Autodraft is a nice option as well. Pros Easy to use portal for tenants to pay their rent. Payment processing is very reasonable. If you have a single property, the basic plan allows you to select who pays the processing fee. As a property manage you pay it, but it's priced right. Cons Really not a lot of cons here. It's a nice portal tool for landlords and small property managers. If you want something that integrates into your PMS, look elsewhere. Review Source Response from eRentPayment March 20, 2020 Thank you very much, we appreciate your review! VR Verified Reviewer Portland area Real Estate Broker Real Estate Used the software for: 2+ years ### "Ideal system for managing rental payments- hands free. Never "lost in the mail"." October 10, 2017 5.0 Keeps accurate records and deposits rents directly to the rental account without me having to be involved. Pros complete record of tenant deposits, (date/time/amount/purpose/late fees/ other charges). Both landlord and tenant have immediate access and that removes all confusion with regard to payments made, received, or due. Plus, it's very inexpensive! Cons I suppose getting access to the money in one day, vs 3 days would be nice... Review Source VR Verified Reviewer Real Estate Investor Real Estate Used the software for: 2+ years ### "Great until Oct 2017 when I didn't my rent from them. Class action suit " October 19, 2017 3.0 Pros Ability to block partial payments and charge late fees and prevent from being submitted without the late fee. Cons As of Oct 13 they have held nearly millions in rents due to Landlords. They have scarcely communicated and their story keeps changing. Look on their Facebook page for updates if they haven't taken it down yet. Look for the closed ERentPayment discussion group to find out more details and what you can do to get your money back. Review Source KB Kathy B. Owner Real Estate Used the software for: 2+ years ### "Great for 1-2 Property Landlords" October 30, 2018 5.0 I've been using eRentPayment for 3 years without any problems. Super easy for tenants to get set up, and I have the option of paying for its use or letting tenants pay for it. I pay because I want them to use it and I give a discount on rent for automatic payments. Tenants like that they get to boost their credit ratings in the process. Pros It's extremely to set up and use. Tenants also like that I'm able to let their rent payments get reported to the credit bureau. This helps me appeal to better tenants. Cons It doesn't allow tenants to make repair requests online. Also, I don't mind it, but there is a delay of several days between the date payment is due from the tenant and the day it hits my bank account. Review Source Response from eRentPayment November 20, 2018 Hello Kathy, We do allow maintenance requests to be submitted using the Requests section. Please let us know if you have any questions. KM Kelly M. Landlord Real Estate Used the software for: 2+ years ### "Great Product" March 21, 2021 5.0 Overall good. They had a problem with one of their vendors causing no payments. Though it was a big problem, they did make good on things, so I did not lose anything. Pros Have used for several years. It is very afordable and pretty easy to setup. Keeps track of payments and does apply late fees in a few different ways. Cons Would like there to be notifications if tenenat is past due. I'd like some more modern features, like a phone app for me and my tenents. I wish there was some way to ensure payments submitted actually were guarauteed. I have had tenants submit payments, but then by the time the ACH payment is debited from their account, they had other payments come in causing my payment to be rejected. Review Source Response from eRentPayment March 24, 2021 Thank you very much Kelly! Curt M. Rental Owner / Manager Used the software for: 2+ years ### "This business quit depositing rent into landlords' accounts, leaving people unpaid." October 19, 2017 1.0 It worked well until the owner left with everyone's money. Cons The communication has been horrible. It collected rents from tenants but didn't distribute to landlords (Oct 2017). Many are left hanging for much much more. Review Source Mark P. Real Estate Salesperson Used the software for: 1-2 years ### "Service was okay while using them. Lost money because of their bad business decisions." January 26, 2018 1.0 Pros During use they had a simple system that collected payments and processed for a reasonable fee. Easy to set up accounts Cons Lost thousands of dollars from their mistake. Failure to communicate in a timely manner losing millions of customers dollars. Review Source JH JOHN H. OWNER OF RENTAL HOMES Real Estate Used the software for: 1-2 years ### "STAY AWAY FROM THEM....RENT TAKEN IN OCTOBER 2017 AND CUSTOMER SERVICE WON'T RESPOND!!!" June 30, 2018 1.0 Pros Ease of use for students paying rent. Not so many "pros" since they took my money and never responded. Cons Takes WAY TOO LONG to receive deposits into our bank account. Customer service is doesn't exist....after rent money lost (taken by bankrupt processor) erentpayment customer service never responded to emails. Review Source TW TEYANNA W. Landlord Real Estate Used the software for: 6-12 months ### "DO NOT USE" April 4, 2019 1.0 Did not receive a rent payment made by tenant in October 2017, and have not heard from the company since. Pros It was easy to set up and use until October, 2017 Cons There is no guarantee that you will actually receive a rent payment that your tenant makes through this system. Review Source LR Lori R. Landlord Real Estate Used the software for: 2+ years ### "eRentPayment is one of the best things I ever did for my business. Tenants love it and so do I . " October 3, 2017 5.0 Automatic rent is withdrawn and put in my account. Pros It is an easy to use system. Tenants like it because it automatically withdraws their rent every month and so do I. No door to door collecting rent or having to wait for payment in the mail. Cons The only deficit and it really isn't the softwares fault, is that sometimes on a holiday it will take five to six days to see the rent in my account. Review Source GH George H. Risk Management Analyst Used the software for: 1-2 years ### "eRentPayment used a 3rd party payment processing vendor that went bankrupt." April 13, 2018 1.0 Pros Simple app...It worked fine for the 1.5 years that we used it. Unfortunately, they did not properly assess the risks involved with using a vendor to handle the rent payments. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.