--- title: "Dynamics Telephony Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Dynamics Telephony Software - reviews, pricing plans, popular comparisons to other Auto Dialer products and more." source_url: "https://www.capterra.com/p/167366/Dynamics-Telephony/" page_type: "product" language: "en" --- # Dynamics Telephony Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Dynamics Telephony ## What is Dynamics Telephony? Specially designed for Dynamics CRM means everything is in CRM, and this will always be the most integrated solution. Progressive sales dialer gives a guaranteed 50% improvement in contact rate. We have more inbound, click-to-dial and API features than any. Dynamics Telephony is a flexible, professional solution that will fit perfectly with any business process. This is guaranteed by our experienced support team, who work "as long as it takes" with every customer to ensure success. ## What is Dynamics Telephony used for? [Telephony](https://www.capterra.com/telephony-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €15 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dynamics Telephony?[Manage this product listing](https://www.g2.com/products/dynamics-telephony/claim_requests/new?auto=true) ## Dynamics Telephony Overview Updated September 2026 AI summary Dynamics Telephony enables businesses of all sizes to manage voice communications and customer interactions through its telephony platform, offering features such as VoIP, call monitoring, auto-dialer, and CRM integration. Delivered via cloud or Windows, it supports reporting and analytics, contact management, and open database connectivity for organizations seeking CRM-based phone handling without industry restriction. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dynamics Telephony 4.5 (2) VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price €15 Flat Rate, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.4 (888) Value For Money 4.5 (2) Value For Money 4.3 (798) Customer Service 5.0 (2) Customer Service 4.1 (819) ## Dynamics Telephony alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) ## FAQs about Dynamics Telephony Overview ### What company size and specific industries is Dynamics Telephony built for? Dynamics Telephony is designed for companies of any size that use Dynamics CRM, especially sales and customer service teams that handle outbound calling, inbound support, or call center telephony processes. It is not tied to a specific industry and fits organizations needing CRM-based phone handling. Features and Usability ### What are the key features of Dynamics Telephony? Dynamics Telephony offers CRM, contact management, and reporting/analytics for tracking customer interactions and call activity. Its calling features include auto-dialer, call monitoring, telemarketing management, VoIP, and VoIP connection, with an open database design for connecting call data to other systems. Getting Started and Support ### What training and onboarding options does Dynamics Telephony offer? Dynamics Telephony provides in person training, live online sessions, webinars, and documentation to support team setup. In person training offers direct instruction, live online sessions support guided remote learning, webinars cover scheduled topics, and documentation gives written reference material for ongoing use. Getting Started and Support ### What customer support options does Dynamics Telephony offer? Dynamics Telephony provides 24/7 live rep support and chat. These channels let users reach help at any time through direct conversation or messaging. No reviewer feedback about support quality is available here, so customer experience details such as response speed or helpfulness cannot be assessed. ## Features AI summary Based on 2,215 Auto Dialer reviews Capterra data shows that buyers of telephony software rank the following features as their top priorities: - **VoIP Connection** (**54%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**39%**) Dynamics Telephony includes **VoIP Connection** and **Call Monitoring**, giving teams a reliable way to place internet-based calls and review call activity for quality control and oversight. However, it does not include **Call Routing**. Its support for **VoIP Connection** and **Call Monitoring** helps businesses manage voice communications more efficiently, monitor interactions closely, and maintain better visibility into day-to-day calling performance. Auto-Dialer System that automatically dials calls Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Contact Management Manage, organize, and store contact information CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data VoIP Connection Place/receive calls through voice over IP connection Dynamics Telephony 6 features ### All Features - Auto-Dialer: System that automatically dials calls - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 4.5 (2) Free Trial Basic €15.00 Flat Rate,Per Month Value for money 4.5 (2) 4.5 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JB Jamie B. IT Support Manager Retail ### "The individual at Dynamics Telephony work very hard to satisfy and accommodate our every need-thanks" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 25, 2017 We could continue to use are existing phone system without investing in a new solution for our Sales team. Pros Dynamics Telephony integrates with our phone system really well. The seamless integration assists our Sales Team to carryout their day to day job with ease. Cons Customising the initial setup to meet our preferences was a steep learning curve, not having hands on experience with Dynamics 365. Dynamics Telephony worked alongside myself to meet all the criteria we where looking for in a phone system integration tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Stephan S. Managing Partner Computer Software ### "high efficiency increase - Dynamics Telephony is covering all professional customer service needs." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 25, 2017 by implementing the software at our customer site in the professionell customer service we could significantly increase efficiency, make life for agents easier and increase the quality of customer interactions remarkably. Pros userfriendly tool makes life easier: the interface is perfectely integrated into Microsoft Dynamics CRM user Interface Cons it is not yet really known in the german speaking market & a bit of know how is needed to get started. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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