# Dynamics Telephony Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Dynamics Telephony Software - reviews, pricing plans, popular comparisons to other Telephony products and more. Source: https://www.capterra.com/p/167366/Dynamics-Telephony --- # Dynamics Telephony Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Dynamics Telephony ## What is Dynamics Telephony? Specially designed for Dynamics CRM means everything is in CRM, and this will always be the most integrated solution. Progressive sales dialer gives a guaranteed 50% improvement in contact rate. We have more inbound, click-to-dial and API features than any. Dynamics Telephony is a flexible, professional solution that will fit perfectly with any business process. This is guaranteed by our experienced support team, who work "as long as it takes" with every customer to ensure success. ## What is Dynamics Telephony used for? [Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €15 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dynamics Telephony?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.dynamicstelephony.com/&name=Dynamics Telephony) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dynamics Telephony 4.5 (2) VS. [4.7 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price €15 Flat Rate, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.8 (881) Value For Money 4.5 (2) Value For Money 4.5 (792) Customer Service 5.0 (2) Customer Service 4.6 (812) ## Dynamics Telephony alternatives [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (462)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about Dynamics Telephony Overview ### What company size and specific industries is Dynamics Telephony built for? Dynamics Telephony is designed for Dynamics CRM users of small, mid-sized, and larger businesses that handle outbound calling, inbound customer service, or call center telephony processes. It suits organizations in any industry that rely on Dynamics CRM for sales or support operations and need calling automation. Features and Usability ### What are the key features of Dynamics Telephony? Dynamics Telephony offers CRM, contact management, and open database design for managing customer records and data access. It also includes auto-dialer, call monitoring, telemarketing management, and reporting/analytics, plus VoIP and VoIP connection for handling voice communications within sales and support workflows. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does Dynamics Telephony offer? Dynamics Telephony provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions and webinars offer guided remote learning, and documentation gives written reference material for setup and feature review. Getting Started and Support ### What customer support options does Dynamics Telephony offer? Dynamics Telephony provides 24/7 live rep support and chat support. These channels give users direct access to help at any time. No reviewer feedback is available here, so support quality, response speed, and common issues cannot be assessed from user reports. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Auto-Dialer System that automatically dials calls Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data VoIP Connection Place/receive calls through voice over IP connection Dynamics Telephony 5 features System that automatically dials calls Listen to live phone conversations for the purpose of training and assessing agent performance Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system View and track pertinent metrics to find patterns and gain insights from data Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 4.5 (2) Free Trial Basic €15.00 Flat Rate,Per Month Value for money 4.5 (2) 4.5 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JB Jamie B. IT Support Manager Retail ### "The individual at Dynamics Telephony work very hard to satisfy and accommodate our every need-thanks" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 25, 2017 We could continue to use are existing phone system without investing in a new solution for our Sales team. Pros Dynamics Telephony integrates with our phone system really well. The seamless integration assists our Sales Team to carryout their day to day job with ease. Cons Customising the initial setup to meet our preferences was a steep learning curve, not having hands on experience with Dynamics 365. Dynamics Telephony worked alongside myself to meet all the criteria we where looking for in a phone system integration tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Stephan S. Managing Partner Computer Software ### "high efficiency increase - Dynamics Telephony is covering all professional customer service needs." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 25, 2017 by implementing the software at our customer site in the professionell customer service we could significantly increase efficiency, make life for agents easier and increase the quality of customer interactions remarkably. Pros userfriendly tool makes life easier: the interface is perfectely integrated into Microsoft Dynamics CRM user Interface Cons it is not yet really known in the german speaking market & a bit of know how is needed to get started. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.