Dynamics Telephony

Dynamics Telephony

4.5 / 5 2 reviews

Who Uses This Software?

Dynamics CRM users looking: to speed up outbound calling; give better customer service on inbound; or automate call center processes around telephony.


Average Ratings

2 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month/user
  • Pricing Details
    Includes install, one-to-one training & setup for first user.
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Dynamics Telephony
  • www.dynamicstelephony.com/
  • Founded 2014
  • Ireland

About Dynamics Telephony

Specially designed for Dynamics CRM means everything is in CRM, and this will always be the most integrated solution. Progressive sales dialer gives a guaranteed 50% improvement in contact rate. We have more inbound, click-to-dial and API features than any. Dynamics Telephony is a flexible, professional solution that will fit perfectly with any business process. This is guaranteed by our experienced support team, who work "as long as it takes" with every customer to ensure success.


Dynamics Telephony Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Dynamics Telephony Reviews Recently Reviewed!

The individual at Dynamics Telephony work very hard to satisfy and accommodate our every need-thanks

Sep 25, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Dynamics Telephony integrates with our phone system really well. The seamless integration assists our Sales Team to carryout their day to day job with ease.

Cons: Customising the initial setup to meet our preferences was a steep learning curve, not having hands on experience with Dynamics 365. Dynamics Telephony worked alongside myself to meet all the criteria we where looking for in a phone system integration tool.

Overall: We could continue to use are existing phone system without investing in a new solution for our Sales team.

high efficiency increase - Dynamics Telephony is covering all professional customer service needs.

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: userfriendly tool makes life easier: the interface is perfectely integrated into Microsoft Dynamics CRM user Interface

Cons: it is not yet really known in the german speaking market & a bit of know how is needed to get started.

Overall: by implementing the software at our customer site in the professionell customer service we could significantly increase efficiency, make life for agents easier and increase the quality of customer interactions remarkably.