Who Uses This Software?

Starred serves a wide market as any business can benefit from feedback! Our tool is suited for any brand looking to increase their customer loyalty and who want to integrate feedback with their CRM


Average Ratings

15 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $329.00/month
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Starred
  • www.starred.com/
  • Founded 2012
  • Netherlands

About Starred

Starred makes feedback better for everyone, and on a human scale. As the feedback solution which puts the respondent first, we're empowering conversations between companies and their customers. Whats more, we equip them with the actionable insights they need to make better decisions and boost loyalty. With leading lights like Deliveroo, Heineken and Spotify already working with us to bring feedback to life, the road ahead for better feedback is looking good.


Starred Features

  • Corporate Memberships
  • CRM
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management

Starred Reviews Recently Reviewed!


Capterra-loader

Absolutely the best feedback software there is

Nov 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It flexible, easy tot use and above that, easy to use for the client where you want the feedback from. We are connected through the API and send out daily feedbackforms in massive numbers

Overall: NPS scores and customer feedback on every order we got in our system, and every visit an accountmanager does onsite

Innovative tool with high response rates. Easy to use, and easy to fill in!

Nov 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The Priority Matrix, showing us the key areas of how we can drive our business forward based on NPS.
The great Customer support team, who are always ready to help.
The friendliness of the tool itself and the high response rates we're getting with it, company is able to rapidly optimise and adjust whenever we have feedback

Really great - fab tool and Starred are great people to work with

Oct 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Extremely simple for customers to give feedback, excellent visualisation of results to explain them/take action inside your organisation. Any support needed comes from the team in a fast and efficient manner

Overall: A simple, brilliantly supported tool that is excellent value for money. This has given us a true understanding of our customer's voice across 6 countries

Capterra-loader

Starred makes gathering customer feedback an easy experience

Nov 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Simple and goal oriented interface. The single sheet format of the surveys and API integrations greatly benefit the high response we receive. Great and fast customer support team. Really helps us to solve problems and provide solutions.

Cons: Not much cons. Except that sometimes we miss some functionalities, because not everything is customizable.

Overall: Greater insight in the user experience of our service

Starred is extremely helpful and personal and the tool really user-friendly!

Feb 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is very user-friendly so easy to use for our customers, it looks very clean and provides a really clear overview.

Cons: There's no widget yet which we can place on our website. But understandable since they are still constantly developing and improving.

Can we give more than 5 stars for customer support?

Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The features and functionality are easy to use. Sometimes I struggle a bit with creating the groups for each form, but there's always amazing support on hand to help me out. Their response time is amazing!

Cons: The waiting time between creating a group and seeing the results. The 15 minutes is a little too long, and usually it takes even longer than that!

I'd really like to see the widget back, giving us the option to display our average grade on our website

Capterra-loader

Starred really helped us obtain a high response rate which gave us a lot of insights

Nov 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: High response rate in comparison to other surveys, because you can ask the first question in the email already. It's handy that the e-mail and the survey are both included in the software. The 1-page survey makes it very clear for respondents what's expected of them and they are more likely to fill it in if it's all in one page.

Cons: Some components can be a little bit more user-friendly, like analyzing scores per campaign (filtering out older scores).

Starred makes it very easy to obtain customer feedback, both for us as our customers.

Feb 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Starred offers a user friendly feedback tool. They get the point of how to get customer feedback as easy and complete as possible. The feedback is shown in a clear overview. The support from the Starredteam is also great!

Overall: Easy insights in customer happinnes.

Easy to use and a nice overview of the results

Mar 21, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to create a form, easy to use, great customer support, the results appear in a nice dashboard and if more than 20 people respond it automatically creates a matrix.

Cons: Sometimes it's hard to think of one word that covers your question. Luckily there is room for an explanation

Really easy to use, great user interface, makes it very easy for respondents

Oct 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Style of forms, ease of use for respondents, responsiveness of support team, variety of feedback that you can collect, reporting is in early stages but still really nice to use

Cons: Still fairly new and growing company so probably some bits of functionality that still need to be developed but I am sure they will get there - seems very dynamic

Capterra-loader

Starred helps us to gain useful insights from our clients

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Starred is easy to use and above all very user-friendly for our clients. The last 2 years we managed to gain the right insights on different touchpoints. It helps us the make the right decisions

Cons: The greatest challenge is to embed the software on the right levels within the organization. Which touchpoints are you going to measure and with the right content? Luckily the people of Starred are very helpful to make the rights decisions and share best practices.

very easy to use

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: high response from our customers, the dashboard is very easy to read, and the results are easy to understand and apply

Overall: a real good customer feedback

The tool really helps us to understand customer experiences in more detail

Nov 09, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It really gives me some customer insight and solid data to increase customer satisfaction. For our customer it is very easy to use so no extra hassle but feedback in 1 minute

Cons: We could use some more customer functionality as we wanted to tailor made our dashboard for our requirements

Great! Both respondent and user friendly

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The segmented and actionable data, the high response rates, being able to close the feedback loop and act on negative responses immediately. In addition, they have a very knowledgeable Customer support team

Capterra-loader

Professional, innovative, great service

Aug 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: User friendly and highly contributes to high response rates / adoption by users.

Cons: There is still quite some handwork to be done to be able to use it. Room for further improvement.