Heymarket

Heymarket

4.5 / 5 6 reviews

Who Uses This Software?

Business teams between 2 and 15 people. Could be teams in larger companies (e.g., a customer support) or a small business.


Average Ratings

6 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.99/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Heymarket
  • www.heymarket.com
  • Founded 2015
  • United States

About Heymarket

Heymarket is business text messaging for your team. Customers never have to install an app and receive normal SMS and Facebook Messages. Your team can send, read, and reply to messages from Heymarket Web on their computers, the native iOS app (featured by Apple), or Android app.


Heymarket Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Analytics
  • Contact Management
  • Coupons
  • Keywords
  • Mass Texting
  • MMS
  • Polls / Voting
  • Scheduling
  • Shortcodes
  • Subscriber Management
  • Text-to-Win

Heymarket Reviews Recently Reviewed!


Best mass texting software there is! Simple to use and very functional. Great customer service too!

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The best thing about this software is the easy to use interface and very customizable lists and contact imports. You can create any fields you would like and then autofill the data for the entire group with message templates after you set them the first time.

Cons: There is nothing that I do not like about the software. Earlier on the uploads were not as efficient but now you can automatically add the contacts to specific lists directly though the initial upload and it is great.

So easy to communicate

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like how easy it is to communicate with the team here at work. No need to install any app and take up storage space!

Cons: As always, I wish this software was compatible with Mac and IOS, as that is the majority of everything I use!

Brilliant experience with Heymarket

Apr 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: it has made communication with my collegues much more efficient. it is exactly what is required with technology and fast pace communications in the work force, and Heymarket was able to recognise the need for efficiency in the workplace with communication

Cons: i cannot think of anything that i do not like about this software. pricing may be slightly expensive for smaller companies but it is worth the investment

Love it would definitely use it.I tried but couldn't practice offline.Need 24/7 easy easy access.

Mar 27, 2018
4/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: The concept of multiple answers/text/msgs as you zero in on the really motivated buyers. Please help.

Cons: Not for Mac or IOS. Although I spoke to support team, I wasn't able to prepare & set up without using real people who would not be happy to be a part of an "experiment" as you try the messaging and get replies for practice purposes. I can use it a couple of times a week or more depending on the season. Usage is now at its lowest if at all.

Vendor Response

by Heymarket on April 09, 2018

Hi Juan - thanks for the feedback. Heymarket has an iOS app that was featured as a best new app in the App Store (https://itunes.apple.com/us/app/heymarket/id985015852?ls=1&mt=8). Heymarket Web works in any web browser for Mac (eg, Chrome, Safari, Firefox). We'd like to help you get setup and productive with the service again. Feel free to contact us at help@heymarket.com or message us at (415) 562-0100. Thanks!

great tool better then emails in some cases

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to access on my phone or pc agents read texts and not always emails and are happy to respond in a timely manner.

Cons: i guess the con would be the ease of attaching a photo or flyer would be the hardest (not really hard)

Overall: we have been able to reach our 400+ agents and know they are reading the text.

Vendor Response

by Heymarket on March 23, 2018

Thanks Barbara! We're enhancing how photos are attached to messages to further simplify it.

Tried to use this for customer follow up and recruiting follow up.

Dec 27, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
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Pros: Ability to send custom messages, including images, links, canned messages. Ability to set campaigns. Would consider using again but it felt like it was still in beta when we tried it.

Cons: Found it to be clunky to use and not easy to upload/ maintain database. We did not continue to use after a few months, was more time consuming than necessary.