# Heymarket Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Heymarket Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more.

Source: https://www.capterra.com/p/167436/Heymarket

---

# 

 Heymarket Software Review 2026: Features, Integrations, Pros & Cons

Last updated on June 3, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Heymarket

## What is Heymarket?

Heymarket is a secure business text messaging platform that empowers your team to expand your marketing reach, close more sales, and create personalized conversations with customers. Send and receive messages on SMS, MMS, Facebook and Instagram Messenger, WhatsApp, Apple Messages for Business, Google's Business Messages, and web chat. Integrate with your CRM and apps: Text from Salesforce, HubSpot, Microsoft Teams, Slack, Shopify, and more on our SOC 2 Type 2 and HIPAA compliant platform.

## What is Heymarket used for?

[SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)

Top alternative

Featured

Overall rating

Based on 47 user reviews

Reviews sentiment

Positive

94%

Neutral

4%

Negative

2%

Starting price

$31

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Heymarket?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.heymarket.com&name=Heymarket)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Heymarket

4.5 (47)

VS.

[4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting Price

$31

Per User, Per Month

Starting Price

$20

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (47)

Ease Of Use

4.2 (753)

Value For Money

4.2 (45)

Value For Money

4.3 (534)

Customer Service

4.5 (43)

Customer Service

4.3 (544)

## Heymarket alternatives

[4.4 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$115.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

Highest Rated

[4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.2 (1,309)](https://www.capterra.com/p/135618/Odoo/reviews/)

Starting price

$31.10

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/167436/Heymarket/alternatives/)

## FAQs about Heymarket

Overview

### Which roles and teams benefit most from Heymarket?

Heymarket is most used by business owners, executives, customer support teams, and client-facing sales or account staff who need fast, organized messaging. Operations and marketing leaders use it to manage customer conversations, while support and success teams handle service requests, follow-ups, and shared inbox workflows more efficiently.

Answer based on 47 reviews

Overview

### What company size and specific industries is Heymarket built for?

Heymarket is designed for customer service, sales, marketing, human resources, and operations teams that need to create personalized connections at scale. The vendor description does not specify a particular company size or industry, so it appears suited to organizations of different sizes across a range of business functions.

Features and Usability

### What are the key features of Heymarket?

Heymarket offers 2-Way Messaging, SMS Messaging, MMS, and Mass Texting for business texting, plus Inbox Management and real-time Consumer-facing Chat. It also includes Automated Responses, Scheduled Messaging, Canned Responses, Contact Management, CRM, Campaign Management, Reporting & Analytics, Workflow Management, and Access Controls/Permissions.

Pricing

### How much does it cost and what fees or limitations are included?

Heymarket starts at $31 per user/month for the Standard plan with a minimum of 2 users. Plus costs $56 and Pro costs $82 per user/month, both with the same minimum. A free trial is available. The Pro plan adds API access and advanced security; Salesforce requires a $7.50 add-on.

Answer based on 6 reviews

Integrations

### Which third-party tools and platforms does Heymarket integrate with?

Heymarket integrates with over 20 third-party tools and platforms, including Zapier, Slack, Microsoft Teams, HubSpot CRM, Salesforce Sales Cloud, Google Drive, Google Docs, Google Ads, WhatsApp, Instagram, Meta for Business, Shopify, Twilio, and Aircall. It also connects with Clio, Help Scout, Squarespace, Webchat, Weebly, and WordPress.

Answer based on 8 reviews

Getting Started and Support

### What training and onboarding options does Heymarket offer?

Heymarket provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction and feature walkthroughs, while documentation offers written material for self-paced reference and setup steps.

Getting Started and Support

### What customer support options does Heymarket offer?

Heymarket provides Email/Help Desk and Chat support. Users say support is easy to reach directly and helpful for quick questions, but some report slow replies, unresolved issues, and unclear communication when technical problems need follow-up.

Answer based on 5 reviews

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Mass Texting

4.5 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Send messages to multiple subscribers at the same time

Third-Party Integrations

3.5 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

Contact Management

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

2-Way Messaging

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Send and receive text messages to communicate with clients or prospects in real-time

API

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Application programming interface that allows for integration with other systems/databases

Autoresponders

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Create and automatically send premade copy in response to customer messages

Heymarket 51 features

Send and receive text messages to communicate with clients or prospects in real-time

Define levels of authorization for access to specific files or systems

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Automatic reply functionality for incoming messages

Create and automatically send premade copy in response to customer messages

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Set campaign schedules by selecting start, pause, and end dates

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Track and manage adherence to policies for any service, product, process, or supplier

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Process of dividing customers into groups based on common characteristics

Customize data fields to support various needs and use cases

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Send automated marketing emails based on user actions over a predetermined period

Intended to be used by insurers

Organize, prioritize, and manage incoming communications

Track interaction history by documenting conversations for contacts

Automatically identify and save contact information of potential customers

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Send messages to multiple subscribers at the same time

Personalize text messages using templates and custom fields

Sending/receiving messages with multimedia content like images, audio, or video over a cellular network

Electronic coupons delivered to a mobile device that can be exchanged for a discount

Unique word that contains letters or numbers that identifies specific campaigns

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Adjust communications based on previous interactions or personal preferences

Enable custom polls/voting to facilitate decision-making or increase engagement

Notifications that are delivered to users as soon as an event occurs

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Pipeline view and tracking lead status

Send individual or bulk text messages at predetermined times

Group leads or contacts based on their specific characteristics

Short phone numbers that used to opt-in to SMS campaigns

Send promotional campaigns or transactional messages via text messages

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Create and manage surveys

Gauge satisfaction and receive information for improvement and success

Create, save, and re-purpose templates for emails, forms, etc.

Sample files or documents that could be customized as needed or used as is

Messaging system designed for contests and sweepstakes

Set up connections to third-party platforms to improve business processes

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.3 (47)

4.3

Based on 47 reviews

## Pricing

Value for money

4.2 (45)

Free Trial

[View pricing plan details](https://www.capterra.com/p/167436/Heymarket/pricing/)

Standard

$31.00

Per User,Per Month

It includes:

-   2 way messaging
-   Shared inbox
-   Conversation management
-   Unlimited contacts
-   Templates and tags
-   Basic reporting
-   HubSpot integration

Plus

$56.00

Per User,Per Month

It includes:

-   Lists and campaigns
-   Automations
-   Advanced reporting and analytics
-   HubSpot and other integrations (except Salesforce)

Pro

$82.00

Per User,Per Month

It includes:

-   Access to API
-   Advanced administration and security
-   Salesforce Add-on Available at $7.50 per user, per month

Value for money

4.2 (45)

4.2

Based on 45 reviews

## Integrations

[

Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

Slack](https://www.capterra.com/p/135003/Slack/)[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (43)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (43)

4.5

Based on 43 reviews

## User reviews

Overall rating

4.5

Based on 47 reviews

Filter by rating

5(28)

4(16)

3(2)

2(1)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

MARKETER

Marketing and Advertising

### " HEY MARKET REVIEW"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 16, 2025

Heymarket enhanced my customer engagement through collaboration, avoiding duplicate replies. Custom bulk messaging improved client interaction. While some advanced features and pricing had limitations, it was reliable and time-saving overall.

Pros

Generally, I appreciated that Heymarket made it very simple and easy for my team to communicate with customers. The benefit of shared inboxes is that everyone in my team was able to stay connected and we weren't getting in one another's way. I liked being able to create message templates and patronizable tools to help us respond quicker without sounding robotic. Additionally, integrating the system with our CRM was advantageous in tracking the communication between our customer and our team. Heymarket made it easier for us to work smarter not harder.

Cons

What I didn't like about Heymarket was that some of the more advanced automation and integration features were included in the higher-tier plans, plus the message sync between platforms sometimes had lag, especially during high-volume times. In addition, the interface is generally intuitive but at times creating and customizing work flows, or templates felt limited unless you had technical knowledge.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NT

Nathan T.

Sales rep

Insurance

### "Great software"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 13, 2025

Over all i had a good experience and i would recommend this product to others that need an sms service.

Pros

The most important pros for me are the automated texts, shared inbox, as well as the crm integrations.

Cons

It has limited voice support since its primarily sms focused. It can also be a little difficult for new users

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MM

Meredith M.

Vet Tech, Practice Manager and Receptionist

Veterinary

### "Great for texting only"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

1/10

April 26, 2025

HM was the first texting app i have ever used. It was easy to use. For the price there are other options that do more.

Pros

Heymarket ia good for just texting. You are aboe to schedule messages to clients in bulk or just a specific client. You can make templates to manually send out.

Cons

It is only a texting service and does not integrate with our PMS. Also started censoring our medical terminology and.medication names.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Digital marketing manager

Market Research

### "Reliable and efficient SMS platform!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 25, 2025

Great business texting tool with strong automation.

Pros

Easy-to-use interface with excellent team collaboration.

Cons

Limited integrations compared to some competitors.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MU

Maria U.

Customer Support Manager

Management Consulting

### "My Experience With Heymarket"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

January 2, 2025

Pros

I like that we can use Heymarket to send mass business messages to our clients. Heymarket allows lots of customization options. It is a great SMS Marketing solution.

Cons

No flaws with Heymarket. All features works effectively.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MG

Maud G.

Digital Marketing & Communications Manager

Financial Services

### "Everything you need for your marketing process in one package!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 6, 2022

Pros

It offers many tools for the most effective execution of the marketing process. We have achieved a lot in terms of marketing and follow-up.

Cons

I am very impressed with this platform. I didn't see any downsides.

Switched from

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AM

Andrew M.

Staff Team Leader

Telecommunications

### "SMS Hey Market review "

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

August 11, 2022

Our overall experience has been good, but I'm pretty sure it could be better. Some agents has reported not been able to login from ZD, they need to send SMS directly from the web page.

Pros

We like that it's an easy SMS App, also the integration with ZD, we can set up templates and use the same one for automated messages like collections or surveys, which is great!

Cons

The App fails with some Zapier time zone automation to send messages, also, and one of the things we don't like is that, sometimes, Login in ZD using the Hey Market is giving us some issues, and instead of sending SMS through ZD we need to it over the webpage.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SS

Sean S.

Owner

Photography

### "Former Heymarket User"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

4/10

December 9, 2021

Overall Heymarket does texting really well, but I wouldn't say its a one stop for marketing needs. It's pleasantly laid out and very easy to pick up for a less tech savvy person. Overall a good product, but lacking in some features like automatic campaigns. I had to pair it with Zapier in order to automate things and I wish it was just already there.

Pros

It had a really clean interface. Templates were easy to create and use. It was really easy to toggle between multiple numbers if you had them. I had two phone numbers when I was using it. It seemed like normal texting to me and I could access it on my phone or on my laptop easily. It worked very well for texting customers.

Cons

I wish it had had automatic texting features. I switched to Marketsurge because it had automated campaigns. I just feel like there are options at a similar price that offer more than Heymarket. I also had some issues with the app loading up early on, but they fixed those before I switched. Overall it was just a little expensive for the feature set.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AA

Antoine A.

Digital Manager

Construction

### "Meet the expectations!"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

October 10, 2021

I was surprised by the low cost of the software.

Pros

The software UX is amazing. Been able to implement logic based on response is truly mind-blowing!

Cons

The integration with my CRM HubSpot isn't the best. Workflow options are very limited. Wish i could use the responses store on the profile in my CRM workflows.

Alternatives considered

[Aloware](https://www.capterra.com/p/179188/Aloware/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CW

Chuck W.

business coach

Real Estate

### "Stay Connected via Text"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 7, 2020

Overall I was very pleased and will suggest it to those that I feel it will be a fit for.

Pros

With ease I was able to communicate with my associates as a group they were categorized in or the whole roster. Quick and easy !

Cons

I was needing a product that I could use unlimitedly and with Heymarket, the cost is based on your useage.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/167436/Heymarket/reviews/)

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Popular comparisons

[Salesforce Sales Cloud vs Heymarket](https://www.capterra.com/compare/61368-167436/Salesforce-vs-Heymarket)