--- title: "Heymarket Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Heymarket the right SMS Marketing solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/167436/Heymarket/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Heymarket 4.5 (47) [View alternatives](https://www.capterra.com/p/167436/Heymarket/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Heymarket Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews NT Nathan T Sales repInsurance, 2 - 10 employeesUsed the software for: Less than 6 months. “The most important pros for me are the automated texts, shared inbox, as well as the crm integrations.“ June 13, 2025 NT Nathan T Sales repInsurance, 2 - 10 employeesUsed the software for: Less than 6 months. “It can also be a little difficult for new users“ June 13, 2025 RS Ruby S MARKETERMarketing and Advertising, Self-employedUsed the software for: 1-2 years. “Custom bulk messaging improved client interaction. While some advanced features and pricing had limitations, it was reliable and time-saving overall.“ June 16, 2025 MU Maria U Customer Support ManagerManagement Consulting, 51 - 200 employeesUsed the software for: 1-2 years. “Heymarket allows lots of customization options.“ January 2, 2025 ## Showing most helpful reviews Showing 1-25 of 47 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Independent Sales Director Used the software for: 3-5 years ### "All around excellent!" September 20, 2018 5.0 Heymarket allows me to provide personalized customer service in a fraction of the time! With customer groups, templates and personalization, I'm able to send personalized texts to 100+ customers in 2 minutes or less! This has allowed me to increase my customer service and, in turn, increase my sales. I've had an overall great experience with Heymarket from the beginning, which is why I continue to use the service. Pros Before Heymarket, I was paying way more for something with less functionality and it wasn't user friendly. I love how easy Heymarket is to use - I love that it's an app so I can keep my business texts separate from my personal texts, yet it comes right to my cell phone. I love that I can create and save templates and send emails to groups that are sent individually and personalized with each customer's name. SO MANY things I love about this app! Plus the Customer Service is excellent! I always receive replies quickly and they are able to help troubleshoot any issues I'm having. Thank you! Cons I'm not sure if there's anything I don't like. Just sometimes I don't receive a notification when someone texts me, or the messages are delayed. But that doesn't happen often. Review Source Verified Reviewer MARKETER Used the software for: 1-3 years ### " HEY MARKET REVIEW" August 20, 2025 4.0 Heymarket enhanced my customer engagement through collaboration, avoiding duplicate replies. Custom bulk messaging improved client interaction. While some advanced features and pricing had limitations, it was reliable and time-saving overall. Pros Generally, I appreciated that Heymarket made it very simple and easy for my team to communicate with customers. The benefit of shared inboxes is that everyone in my team was able to stay connected and we weren't getting in one another's way. I liked being able to create message templates and patronizable tools to help us respond quicker without sounding robotic. Additionally, integrating the system with our CRM was advantageous in tracking the communication between our customer and our team. Heymarket made it easier for us to work smarter not harder. Cons What I didn't like about Heymarket was that some of the more advanced automation and integration features were included in the higher-tier plans, plus the message sync between platforms sometimes had lag, especially during high-volume times. In addition, the interface is generally intuitive but at times creating and customizing work flows, or templates felt limited unless you had technical knowledge. Review Source R Reviewer Independent Senior Director Used the software for: 3-5 years ### "Great Product- High Price Tag" September 3, 2018 3.0 HeyMarket allows me to have my life back by easily setting up campaigns and knowing they are getting to my customers when they are supposed to. I cant live without it. Pros I LOVE HeyMarket! It makes running my business very easy. The way that it tests individuals, makes batching messages easy. I’m able to do more in my personal life because I know that my campaigns are up and running and my customers are being contacted. I also love that I can answer on my computer. Cons The software can be glitchy. It takes a while for the app to sinc with the server. I’ve also had many issues where it kept creating me a new number- who knows what that was. Other than the glitchy stuff, it’s really easy to use and navigate which is great! (I will say however, there are more and more tools and apps of the same arena that are coming out at a lower price. I recommend HeyMarkey ALL the time, but the price always scares people away. Apps like Project Broadcast are leaving HeyMarket in the dust at 9.99/mo) Review Source R Reviewer Vet Tech, Practice Manager and Receptionist Used the software for: 3-5 years ### "Great for texting only" April 29, 2025 4.0 HM was the first texting app i have ever used. It was easy to use. For the price there are other options that do more. Pros Heymarket ia good for just texting. You are aboe to schedule messages to clients in bulk or just a specific client. You can make templates to manually send out. Cons It is only a texting service and does not integrate with our PMS. Also started censoring our medical terminology and.medication names. Review Source R Reviewer Sales rep Used the software for: Less than 1 year ### "Great software" June 16, 2025 5.0 Over all i had a good experience and i would recommend this product to others that need an sms service. Pros The most important pros for me are the automated texts, shared inbox, as well as the crm integrations. Cons It has limited voice support since its primarily sms focused. It can also be a little difficult for new users Review Source VR Verified Reviewer Digital marketing manager Used the software for: 1-3 years ### "Reliable and efficient SMS platform!" February 26, 2025 5.0 Great business texting tool with strong automation. Pros Easy-to-use interface with excellent team collaboration. Cons Limited integrations compared to some competitors. Review Source VR Verified Reviewer Licensed Realtor . Broker Support & Director of Agent Services Used the software for: Less than 1 year ### "Love the ease of use of Heymarket!" September 6, 2018 4.0 N/A Pros Easy to use. Fast. Holds most basic info. Cons Nothing except maybe that I still need to copy & paste numbers between recipients. It would be great if it had an auto-fill feature with the contacts since we are normally just swapping numbers. Review Source R Reviewer Realtor Used the software for: 3-5 years ### "Texting is Key" September 20, 2018 5.0 My staying in touch with my clients has become much easier with texting by Hey Market. Pros Hey Market is easy to use. Texting is almost always getting open unlike email these days. Cons There is not anything i do not like at the moment. Review Source Matt T. CEO & Co-Founder Used the software for: Less than 1 year ### "Excellent tool for customer text messaging" September 20, 2018 5.0 Pros Easy to use and feels like native text messaging, but with some amazing additional features so that our whole team can field messages from our customers. We're at the smaller scale, but they clearly have some features that will help as we grow. Cons Would love it if custom fields would display in-line as part of contact info (instead of behind a button click), which is helpful for our use-case. Review Source Verified Reviewer Chief Operations Officer Used the software for: I used a free trial ### "Love This Tool" August 21, 2018 5.0 Absolutely love it and I recommend it to other business owners! Pros Easy to use Great demo Customer service is great! Customer's love it Cons The yellow color. :) Nothing else really Review Source R Reviewer Founder & CEO Used the software for: Less than 1 year ### "Great product that is lightweight, reliable, simple yet robust " August 14, 2018 5.0 We use heymarket to manage customer communication regarding delivery, order updates and specials. Pros Both the iOS and desktop user interface are very easy to use with just the right balance of feature set . Its also very very nice that you can contact customer support directly via text vs having to navigate somewhere else. Cons There currently is not support for shared short codes. It would be nice to have this function inside the platform so that you can manage all SMS functionality together. Review Source R Reviewer Broker - Owner Used the software for: Less than 1 year ### "REAL ESTATE BROKERAGE - " September 18, 2018 5.0 Love it ! Pros Its easy to set up ! I use it for my brokerage for max texting Cons The bottom set of groups are hard to send a text out to ! It does not work well if you have multiple groups Review Source R Reviewer Electrician Used the software for: Less than 1 year ### "Brilliant experience with Heymarket" April 10, 2018 5.0 Pros it has made communication with my collegues much more efficient. it is exactly what is required with technology and fast pace communications in the work force, and Heymarket was able to recognise the need for efficiency in the workplace with communication Cons i cannot think of anything that i do not like about this software. pricing may be slightly expensive for smaller companies but it is worth the investment Review Source R Reviewer Collector Used the software for: Less than 1 year ### "Great for small business!" August 16, 2018 5.0 Pros The text messages don't auto-delete themselves if you are wanting to keep a paper-trail of who said what and when. Others like Textfree delete after two or three days. We are a small local credit union and this fits our needs! Cons I would like to see a contact contain more than just one phone number, as some clients have multiple numbers to be reached at. Also, basic things like changing a phone number should not require an upgrade. Other than that, strongly recommended for small businesses. Review Source R Reviewer Team Used the software for: Less than 1 year ### "Great tool for marketing and customer intereation" August 31, 2018 5.0 They are quick to respond to emails with questions so thats always nice. Pros The shared inbox allows all of our team members to keep customers informed. We also can mass update people that have opt'ed in to receive marketing messages from us. It's easy to use as well. Cons Sometimes it can take a few minutes for the APP to refresh and update the latest messages. Review Source R Reviewer Account Manager Used the software for: Less than 1 year ### "So easy to communicate" May 1, 2018 5.0 Pros I really like how easy it is to communicate with the team here at work. No need to install any app and take up storage space! Cons As always, I wish this software was compatible with Mac and IOS, as that is the majority of everything I use! Review Source MU Maria U. Customer Support Manager Used the software for: 1-3 years ### "My Experience With Heymarket" January 7, 2025 5.0 Pros I like that we can use Heymarket to send mass business messages to our clients. Heymarket allows lots of customization options. It is a great SMS Marketing solution. Cons No flaws with Heymarket. All features works effectively. Review Source Andrew M. Staff Team Leader Used the software for: Less than 1 year ### "SMS Hey Market review " August 29, 2022 4.0 Our overall experience has been good, but I'm pretty sure it could be better. Some agents has reported not been able to login from ZD, they need to send SMS directly from the web page. Pros We like that it's an easy SMS App, also the integration with ZD, we can set up templates and use the same one for automated messages like collections or surveys, which is great! Cons The App fails with some Zapier time zone automation to send messages, also, and one of the things we don't like is that, sometimes, Login in ZD using the Hey Market is giving us some issues, and instead of sending SMS through ZD we need to it over the webpage. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Former Heymarket User" December 13, 2021 4.0 Overall Heymarket does texting really well, but I wouldn't say its a one stop for marketing needs. It's pleasantly laid out and very easy to pick up for a less tech savvy person. Overall a good product, but lacking in some features like automatic campaigns. I had to pair it with Zapier in order to automate things and I wish it was just already there. Pros It had a really clean interface. Templates were easy to create and use. It was really easy to toggle between multiple numbers if you had them. I had two phone numbers when I was using it. It seemed like normal texting to me and I could access it on my phone or on my laptop easily. It worked very well for texting customers. Cons I wish it had had automatic texting features. I switched to Marketsurge because it had automated campaigns. I just feel like there are options at a similar price that offer more than Heymarket. I also had some issues with the app loading up early on, but they fixed those before I switched. Overall it was just a little expensive for the feature set. Review Source R Reviewer Indpendent Sales Director Used the software for: 1-3 years ### "Wouldn't Have a Business Without It" September 5, 2018 5.0 They have listened to my suggestions and are always quick to respond to my concerns or questions. The template feature saves me so much time! The app is simply amazing. I'm thankful for Heymarket! Without them, I wouldn't have a business with the follow-up that I do! Pros \-Easy to Use -Campaigns and lists make it easy to follow-up with customers and prospects -Templates save me TONS of time -Customer service is top notch! -The app is AMAZING! Runs smoothly and seamlessly. Cons \-App does not capture on the web version when I delete someone from a list. That's the only downside of the app (and that's tiny!), so I still love Heymarket! -No ability to state when you don't want a message from a campaign to be sent out. (Example: Sunday mornings 8am-1pm). There is a way to schedule exactly when you want a message to send out, but that doesn't help me when I have prospects in campaigns. Review Source IY Ian Y. Marketing Coordinator Used the software for: Less than 1 year ### "Unorthodox Use – But it works!" April 4, 2019 4.0 Rather than using HeyMarket to blast marketing promotions, updates, or new products like the app was originally intended for – we adapted it as a platform for account management. With this app, we were able to alleviate a sales person that was focusing entirely on one account. This allowed us to maintain this existing account and free up time for a salesperson to pursue new accounts. Pros We were looking for a text messaging platform where we could communicate with a large client of ours who has multiple points of contact, ultimately retiring a sales person. We wanted a platform that would be simple for our clients to use while giving us the ability to have our entire team view and respond to request from a single inbox. Cons The only issue we've really had has been an issue with the auto-responders, and daylight savings time. We had to manually adjust the time with the time change. Review Source R Reviewer Digital Marketing & Communications Manager Used the software for: 3-5 years ### "Everything you need for your marketing process in one package!" November 9, 2022 5.0 Pros It offers many tools for the most effective execution of the marketing process. We have achieved a lot in terms of marketing and follow-up. Cons I am very impressed with this platform. I didn't see any downsides. Review Source R Reviewer administrative assistant Used the software for: 3-5 years ### "Hey Market for PFA" October 12, 2018 4.0 We're able to reach out to people via text without having to distribute our phone number with those text being sent. It makes communication with our clients much easier. Pros Makes things really easy for us in the office as far as getting in contact with who we need to get in contact with. Cons I can not set notifications to go to my cell phone. Review Source R Reviewer Agent, Specialist. Used the software for: Less than 1 year ### "Love it would definitely use it.I tried but couldn't practice offline.Need 24/7 easy easy access. " March 28, 2018 4.0 Pros The concept of multiple answers/text/msgs as you zero in on the really motivated buyers. Please help. Cons Not for Mac or IOS. Although I spoke to support team, I wasn't able to prepare & set up without using real people who would not be happy to be a part of an "experiment" as you try the messaging and get replies for practice purposes. I can use it a couple of times a week or more depending on the season. Usage is now at its lowest if at all. Review Source R Reviewer Client Success Used the software for: Less than 1 year ### "Integral to our success!" September 3, 2019 5.0 Pros HeyMarket has been instrumental in consolidating our need for SMS communication in a team setting while also offering reporting and relations management tools that are critical to our organizational awareness! Cons It would be great if HeyMarket also allowed email integration so that ALL corporate communication could happen in one place. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.