# Page 2 | Heymarket Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Heymarket the right SMS Marketing solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167436/Heymarket/reviews

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Heymarket

4.5 (47)

[View alternatives](https://www.capterra.com/p/167436/Heymarket/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Heymarket

## Showing most helpful reviews

Showing 26-47 of 47 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EG

Ed G.  
Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Love Heymarket!"

August 29, 2018

5.0

I use this app regularly. I searched for some time to find it. I highly recommend it to those who want to build a clientele steadily and easily.

Pros

This is the only software I'm aware of that allows you to blast hundreds of texts to customers from a dedicated number, while not looking like spam. It then allows for individual, ongoing two-way communication, with your existing or prospective customers. All is done without ever revealing your personal phone numbers. This is a great app at a great price, for enhancing relationships and creating value in today's mostly impersonal world.

Cons

Notifications could be better, as sometimes the app does not chirp or give sounds. New features have been slow to be added, though app is robust. Also, there have been times when the messages "waiting-to-be-read" count is incorrect.

Review Source

Barbara H.  
EA  
  
Used the software for: 1-2 years

### "great tool better then emails in some cases"

March 20, 2018

5.0

we have been able to reach our 400+ agents and know they are reading the text.

Pros

easy to access on my phone or pc agents read texts and not always emails and are happy to respond in a timely manner.

Cons

i guess the con would be the ease of attaching a photo or flyer would be the hardest (not really hard)

Review Source

Response from Heymarket

March 23, 2018

Thanks Barbara! We're enhancing how photos are attached to messages to further simplify it.

GH

Gavin H.  
Customer Support Manager  
Sporting Goods  
Used the software for: 6-12 months

### "A Good Start"

September 14, 2018

4.0

We are now easily able to send and receive text messages (including photos and other attachments) with our customers. This improves our customer's experience and saves emails and phone calls that would otherwise take more time to communicate the same information.

Pros

Heymarket makes it easy for us to respond to customer text messages quickly and to prioritize responses across multiple teams.

Cons

One of the features that drew us to Heymarket was that the text messages would come from our company phone number. Unfortunately it turns out there is a limit to how many texts can be sent this way. Beyond that point the texts come from a Heymarket generated number, which creates a confusing and inconsistent experience for our customers.

Review Source

JW

Josh W.  
Owner  
Information Technology and Services  
Used the software for: 6-12 months

### "Cutting Edge Idea, Implemented Well."

September 17, 2018

5.0

We've been able to consolidate all of our texting between clients and allow other staff members to take over conversations easily. Conversations also don't get lost if you have to switch phones, so it also helps with customer management.

Pros

I liked the fact that I could categorize all of my clients easily and send out mass texts with custom templates. The software is extremely reliable, and cross-platform functionality (web/mobile app) is incredibly useful.

Cons

The customer service lacks a bit; it seems they use the same product to communicate/resolve technical issues, and the software is not capable of handling it. Issues get lost and sometimes unanswered. You also sometimes don't know who you're talking to.

Review Source

EV

Eric V.  
Owner  
  
Used the software for: 1-2 years

### "Best mass texting software there is! Simple to use and very functional. Great customer service too!"

May 10, 2018

5.0

Pros

The best thing about this software is the easy to use interface and very customizable lists and contact imports. You can create any fields you would like and then autofill the data for the entire group with message templates after you set them the first time.

Cons

There is nothing that I do not like about the software. Earlier on the uploads were not as efficient but now you can automatically add the contacts to specific lists directly though the initial upload and it is great.

Review Source

CW

Chuck W.  
business coach  
Real Estate  
Used the software for: 2+ years

### "Stay Connected via Text"

May 7, 2020

5.0

Overall I was very pleased and will suggest it to those that I feel it will be a fit for.

Pros

With ease I was able to communicate with my associates as a group they were categorized in or the whole roster. Quick and easy !

Cons

I was needing a product that I could use unlimitedly and with Heymarket, the cost is based on your useage.

Review Source

AL

ANGEL L.  
OWNER  
Insurance  
Used the software for: 1-2 years

### "Heymarket"

September 17, 2018

4.0

We have been able to increase and at the same time facilitate communication with our clients. Everyone texts and responds to text.

Pros

The ease of use and simplicity. Very user friendly.

Cons

It used to have a feature to export conversations under the plan we have. This is not included in our plan anymore. It is now included in a more expensive plan. We were very disappointed when we lost the feature.

Review Source

DB

Daniel B.  
Owner  
Apparel & Fashion  
Used the software for: 1-2 years

### "Run my Business through HeyMarket"

September 20, 2018

4.0

Heymarket is a great to put a personal touch on reaching your customer list. I find the reminder and mass text that send personalized messages with the customers first name at the header, extremely effective and useful to reach customers and elicit a response.

Pros

Great features that make interacting with customers efficient and seamless.

Cons

The messages take a while to load and the app crashes periodically.

Review Source

MH

Millie H.  
transaction coordinator  
Real Estate  
Used the software for: 1-2 years

### "Great Tool!"

September 6, 2018

5.0

Pros

I like that we can all stayed linked in and connected to each other. HeyMarket makes it really easy for my team to stay on top of every support question we receive.

Cons

I can't attach images, so when we need to send photos we have to use other platforms

Review Source

Response from Heymarket

September 7, 2018

Hi Millie - thanks for the review! Heymarket does support images (MMS) and links. We'll reach out to help out with this.

JL

Janet L.  
COO  
Real Estate  
Used the software for: 1-2 years

### "Great option for those who want to add Text as another Support Channel"

August 31, 2018

4.0

Pros

\- Mobile app to answer texts on the go - Saved templates - Group people into lists - Can make existing business phone number text enabled

Cons

\- Laggy, does not always sync well across all platforms - Cannot send out MMS if it is a toll free number - Does not really sync with any other support platforms

Review Source

DH

Darin H.  
President  
Environmental Services  
Used the software for: 6-12 months

### "Works perfect for our system"

August 21, 2018

5.0

We requested they give us an option to have a sound when we got a new text. They programmed that in pretty quickly. Great staff and very open.

Pros

Customer support is very responsive. We would put in a request and they take care of it. They are open to new ideas and options. It is easy for our staff to learn how to use it and it is compatible with most electronics.

Cons

It is a little more expensive then other systems we have used, but you get what you pay for.

Review Source

LW

Lea W.  
Exec Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Functional for those with limited needs"

August 28, 2018

4.0

I wish there were improvements to the system, cause it could be an insanely useful tool. Just limited in its capabilities and in the year I’ve used it, no improvements made.

Pros

Love that you can text multiple people at the same time. It tracks conversations well and like that.

Cons

You are very limited in how much you can text, which makes it hard to send anything of true value. Creating campaigns are complicated and don’t always work correctly. In fact after about 12 hours of developing my campaign, it didn’t work, and customer service isn’t responsive at all!

Review Source

KC

Kellye C.  
Owner  
Cosmetics  
Used the software for: 6-12 months

### "Not the perfect software for my company but overall it would prob be great for most."

August 29, 2018

4.0

My overall experience has been good because again, they have great customer service. My complaint is not by the way it functions but it’s features. For my business I need a little different features than what it offers but I’m still using it. Not crazy about their pricing. I don’t like limitations. I like one price to do all.

Pros

They have great customer service. It’s fairly easy to use. It prob has way more capabilities than what I’m using it for. But it’s not designed for my type of business.

Cons

It alphabetizes by first name. The messages can’t be very long. I would like to pull up a group and have the choice of send to all or checking the ones I want the message to go to. You can’t send a picture only. It must have words.

Review Source

VR

Verified Reviewer  
Franchise Owner  
Real Estate  
Used the software for: 6-12 months

### "Great Marketing Tool"

September 17, 2018

5.0

Over all it has been a great experience. Support is slow to respond. I find that using text interface for new customers gets a quicker response.

Pros

I like the automation piece. It allows me send texts in waves through out the year.

Cons

Search and filter feature for contacts needs some work. I can't filter out who has been added and when. I deal with a lot of realtors and find my self entering duplicate contact information for the same realtor periodically.

Review Source

LG

Lisa G.  
President  
Marketing and Advertising  
Used the software for: 2+ years

### "Love HeyMarket"

September 15, 2018

5.0

It's been very positive. They are very quick to respond whenever I have a question.

Pros

I really like the list building and scheduling options within the software. I'm a faster typer than texter so the desktop is my preferred method to interact with individuals. I LOVE that the messages go out as individual text messages versus a group message. Makes contacts feel they are the ONLY one being contacted.

Cons

It may be a feature that I have yet to identify but I would like a simple way to import my contacts from my iPhone while using the desktop version. Looks like there is the ability to upload a cvs file.

Review Source

VR

Verified Reviewer  
Realtor® / Listing Specialist  
Real Estate  
Used the software for: Less than 6 months

### "Tried to use this for customer follow up and recruiting follow up. "

December 27, 2017

2.0

Pros

Ability to send custom messages, including images, links, canned messages. Ability to set campaigns. Would consider using again but it felt like it was still in beta when we tried it.

Cons

Found it to be clunky to use and not easy to upload/ maintain database. We did not continue to use after a few months, was more time consuming than necessary.

Review Source

KS

Kristi S.  
Operation manager  
Construction  
Used the software for: 6-12 months

### "User friendly "

August 30, 2018

5.0

Pros

Easy to use Quick customer service App and desktop mirrors easily

Cons

Wish could mark messages as unread just in case you click on it and it wasn’t meant for you.

Review Source

BV

Bryce V.  
Managing Partner  
Music  
Used the software for: 6-12 months

### "A no-brained for our business "

September 25, 2018

4.0

Pros

It is very easy to use and has a user-friendly interface. It works as expected and has some important features like lists that go a long way.

Cons

There were some minor glitches with notifications but overall there aren’t any major cons.

Review Source

SF

Sophia F.  
Student  
Religious Institutions  
Used the software for: Less than 6 months

### "Review on HeyMarket"

September 4, 2018

5.0

It has been an overall wonderful experience. This software is great!

Pros

This software is very easy to use. It has made communicating to big groups very simple and easy to understand.

Cons

It would be nice if the software had a more updated look.

Review Source

LS

Lucy S.  
Secretary  
Religious Institutions  
Used the software for: Less than 6 months

### "MMBC"

September 14, 2018

4.0

Heymarket really makes it easy to contact a large group, quickly with information - it is one of the best features I have encountered lately. Thanks for the support.

Pros

I like most about the software is the ease of setup and being able to use from my cellphone. I am also able to allow other access to the information and provide others the mean to use the website for the same purpose.

Cons

Human errors on my with sending messages out; and some occasions I had to enter members names and numerals more than once to assure they are in the system. Also, because I did it from my phone, some of the contact were automatically added and I had to delete them several times to assure they were deleted from certain groups.

Review Source

JE

Jane E.  
Mortgage Planner  
Banking  
Used the software for: 6-12 months

### "Great tool for marketing to a group that looks personal"

September 5, 2018

5.0

I can send a text video that targeted to a large group and they look personal. It shortens the time to do a task and still comes across as personal.

Pros

You can upload a list, create multiple lists. very flexible!

Cons

learning the system is always the most challenging part but compared to most this was easy!

Review Source

AA

Antoine A.  
Digital Manager  
Construction  
Used the software for: I used a free trial

### "Meet the expectations!"

October 10, 2021

3.0

I was surprised by the low cost of the software.

Pros

The software UX is amazing. Been able to implement logic based on response is truly mind-blowing!

Cons

The integration with my CRM HubSpot isn't the best. Workflow options are very limited. Wish i could use the responses store on the profile in my CRM workflows.

Alternatives considered

[Aloware](https://www.capterra.com/p/179188/Aloware/)

Review Source

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