Healthie

Healthie


4.5 / 5
31 reviews

Who Uses This Software?

Healthie is for health & wellness professionals: dietitians, nutritionists, health coaches, OTs, nurses, chiropractors, and other allied health professionals


Average Ratings

31 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Healthie
  • gethealthie.com
  • Founded 2016
  • United States

About Healthie

Healthie is a web and mobile platform for dietitians, nutritionists, health coaches, and other wellness professionals. Healthie is a comprehensive tool for practice management and telehealth, and includes core business features: scheduling, billing (out-of-pocket and insurance), charting (intake forms, e-signature, and note-templates), document sharing, secure messaging, client food logging, and more. Healthie is HIPAA, PIPEDA, GDPR, and PCI-compliant. Healthie has a no-commitment free trial.


Healthie Features

Vendor has not completed this information.

  • Appointment Scheduling
  • Billing & Invoicing
  • Dietary Analysis
  • Goal Setting / Tracking
  • Meal Planning
  • Nutrient Database
  • Patient Management
  • Patient Portal

Healthie Reviews Recently Reviewed!


Streamlined functionality in a clean, easy-to-navigate platform.

Dec 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Healthie is intuitive! Especially when running your own company, you don't have time to spend 20 hours learning to navigate a platform. Healthie has clear navigation, buttons, and tools, both on the provider side as well as the client/customer side and interface. In addition, Healthie's customer support and provider support is second to none. Healthie offers webinars, bootcamps, and useful blog posts as well as guides and manuals free to their subscribers. They really care about helping dietetic entrepreneurs succeed in their businesses by improving their marketing, outreach, and efficiency. Their customer support team is also easily accessible both electronically by email or chat, and by phone. Their responses are prompt and thorough. Healthie has been a very smart investment for my growing business, and I would recommend it to any of my colleagues.

Cons: I would recommend any provider test the telehealth functionality on their personal devices prior to any first meeting with a real client, to ensure they are comfortable with the platform, journal entries, how to chart, and ways to troubleshoot any issues that may arise. As with any new technology, there may be personal learning curves to overcome, until you are comfortable with the telehealth platform. That being said, with any issues that have arisen in my experience with the platform, Healthie's support team has been very prompt and accessible, and were able to resolve the issue quickly and effectively with minimal impact on productivity.

Overall: A charting and scheduling tool in one, plus patient management & companion app. Clean, easy-to-navigate platform. Healthie also offers useful customer support and business resources to their subscribers.

Fantastic! Made starting my own practice easy!

Nov 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: There are so many things that I like about this software. I'll start with the photo food logging as it's key to getting results with my clients. To be able to see what my clients are eating and drinking and provide feedback directly is awesome. I also really like all the practice management features like scheduling, charting and billing. Really makes managing my own practice possible. And lastly I'm very impressed with the support. Whenever I have a question, the support team is ready and available and you can tell that everyone is very dedicated to the software.

Cons: The thing I like least about the software is the goals feature. Key to nutrition counseling and behavior modification is setting goals. I find this feature to not be very client friendly. I would like my clients to easily be able to see their goals on the phone app but it's difficult. I would also like to be able to archive goals and keep only current goals active. Because the software doesn't allow this, the goals build up with ongoing clients and it's confusing for the client to know which ones they're currently working on.

Overall: It was quick and easy to use.

Great concept terrible execution

Sep 04, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Pros: Integration of scheduling online for patients.

Cons: Poor English throughout the app. Terrible Android support. Poor general support (submit ticket, long waits for responses, little to no actual support is given besides that they are "working on it"). My healthcare provider schedule shows a daily view from 2am to midnight even though I only see patients during normal hours. This makes viewing your daily schedule an absolute mess, especially when booked solid. Confusing credit based scheduling.

Overall: Lots of promises with very little follow through and not nearly a complete working product. Horrendous Android experience. Terrible customer support. My patients can book online which is convenient, but I've never experienced a software product that feel so far short of its developer's claims. My only recourse now is to write as many bad reviews online about the company until they fix the problems that I'm paying for.

Life & Business Changer!

Nov 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to navigate for practitioners and patients. I love how you can customize forms and give patients access to different levels of support/care. My newest favorite thing about Get Healthie is that my monthly follow up charting automatically pulls over my notes from the last appointment so I can see what we talked about without having to swap between screens.

Cons: The ONLY minor dislike I have is that it must be a data heavy program because it can run very slow from time to time. The most recent update did increase the speed a bit though!

Great company working hard to create the go-to platform for RDs

Dec 01, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I enjoy the variety of features offered in a single program: client charting, billing, scheduling, reporting, telehealth, client app, e-fax

Cons: UI is inconsistent and not always user-friendly.

Product is expensive, especially for a new RD or one who is switching from another service.

Capterra loader

I really love the customer support. I have often had trouble with both the application and platform

Dec 01, 2017
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: I like that it is HIPAA compliant, allows features to talk with your clients via app, the billing feature is great, and I enjoy the customer service.

Cons: I think the phone application has a lot of bugs and could be much better; e.g. billing, picture edits to allow for feedback on portions (for example), it seems to crash often with my clients, as well as not offering a whole lot of social networking connection; e.g. having a Healthie RD profile and easy link to promote on IG, twitter or others. I have also had a lot of trouble with the scheduling feature; it's often that it doesn't work or sets up appointment slots that I did not want (initial consult when I need a follow up) even after following the directions.

Great on admin side, could greatly benefit from a better user experience for clients.

Dec 01, 2017
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Everything is all in one place. Billing, scheduling, telehealth video calls, easy links to your websites, etc.

Cons: I wish my clients could check off their weekly goals as they achieved them. That would make a HUGE difference in engagement with them.

Takes time getting used to but overall happy with the features.

Dec 04, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
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Pros: Keeping client info, apts, charting and billing in one platform! I was using multiple platforms. Still have fax in another one because I don't want to change fax numbers.

Cons: Clients complain of many glitches - clumsiness in their end.

It would be great to have a "Reminder Feature" so that we as RDs know when to check in with patients or other stuff between appointments. Also would be awesome to have EMail Marketing capabilities. I still use Mailchimp for my newsletters.

Overall: Needed one Platform for all the things that are involved in patient care- CRM, scheduling, payments, billing insurance and messaging! Bravo!!

The ideal software to maintain your health.

Aug 19, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It can be used easily and intuitively, you don't need to be an expert, and you can use it from the phone comfortably, it has excellent tools and offers webinars and blog posts that are really useful to their subscribers, it allows the ideal communication between the nutritionist and his patient.

Their customer support is is friendly and attentive.

Cons: The software is a bit heavy and sometimes has some errors that don't allow you to carry out the actions properly. It's expensive.

Overall: It has allowed me to keep in touch with my nutritionist, it is an ideal software for our communication.

Capterra loader

EXCELLENT, easy, productive

Nov 30, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ability to do everything I need to run a successful business in one platform is AMAZING. I was scared to start my own private practice because I didnt know how I was going to be able to do billing, paperwork, and organize myself, and set myself apart from other RDs - Healthie helps me do all of that and more!!!

Cons: The app is a little buggy sometimes, it quits and can be hard to respond in at times. The messages piece can be very slow. But the website portal has not let me down it is easy to manage and my clients really enjoy posting and utilizing it's features!

Healthie has been extremely easy to use, is visually appealing, and has every feature I need.

Nov 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Healthie has been completely reliable, and is intuitive to use. It's organized well, and navigation is easy to pick up. Progression through its features is easy to grasp.

Overall: Complete safe support of my client needs. Safe repository for client information and records. No worries about HIPAA compliance. Performance was quick and reliable. There was an upgrade in features, which made the calendar different to use from before, but one question to tech support solved that issue quickly.

It is a very low quality product with poor customer support.

Jun 27, 2018
1/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The look of the platform is very appealing with pretty colors but don't be fooled. The attractiveness of software is not reflected in its usability.

Cons: This product offer terrible customer support. There are no phone numbers to call anyone to get your questions answered. When you use the live chat the simply send you links to their help page over and over again. Good luck trying to speak to a real person. Additionally, the software will not work if you see children in your practice because it give children less than one year the age of zero. I was told this feature would be fixed for several months and so paid and waited for the feature but it never happened and I just found out there is no intention for them to create that feature. Such a waste of both time and money.

Great platform that keeps me organized.

Nov 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite part is having all my notes in order and easy to find. I also love that it gives my clients the option to log food, physical activity, etc.

Cons: My business is not full-time and is done more for fun. I wish there was an price option based off number of clients.

Overall: Benefits of making sure my online practice is HIPPA compliant.

Capterra loader

Overall positive experience with Healthie. It has a few key features that make my job easier.

Dec 03, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like the ability to create forms and intake flows for my patients. It is also very helpful to be able to separate new and existing patients, send different handouts, recipes, forms to complete, etc.

Cons: That it does not have a way for my patients to track macros (such as MyFitness Pal) within the interface.

Very great!

Dec 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is easy to use for both me and my clients. I like that they can use the app to track their food, goals and contact with me.

Cons: I wish they had a diet evaluation software that I could use to analyze patients diets. Then healthie would really be full service for dietitians

My experience was very pleasant and the staff is always willing to assist.

Nov 28, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very client/patient friendly and includes all age groups. I love that the staff has no problem helping you with any tutorials and keeping you informed of any updates.

Cons: Software can be difficult if you are not tech savory but Healthie helps guide you through the steps.

Great experience excellent customer service

Nov 28, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like Healthie I love that this company really cares about their customers and their experience

Cons: I initially didn't like the older software but it was easy to use. However the software has been updated no complaints

Overall: Insurance Billing and nutrition monitoring for clients

Your management software good enough and great. Healthie has everything you need to manage your busi

May 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
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Pros: It is easy to use, you connect easily with your information, establish your availability and types of appointment, send automatic reminders by email and text appointment, gives you a number of functions that provides a pleasant environment for your customers, no doubt great tool.

Cons: I think I can not make a comment against because I have provided everything I look for more however The cost of the product is a little high, like mobile applications have many flaws.

Overall: improvements in my business

I'm not real computer saavy, so anything new sort of freaks me out until I get it.

Dec 04, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I love communicating with patients back and forth, but I really need more training or time to learn it on my own. Work gets busy and it's hard to find time to fit it in. I'm only using the chat for the most part.

Cons: I just don't think I'm utilizing this like I should. I honestly don't need all the parts to this, because I'm in a practice and not on my own. But I would like to visit with someone again since I'm finding out now more of why I want this and my questions make more sense now.

Capterra loader

I have had great experience with the staff at getHelthie. They are readily available.

Dec 01, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is fairly easy to use for the client and for myself. Easy to plug in information. Set up to be ready to go. Better than something I could have created myself. I really like that the clients can input their own credit card numbers with out going though me.

Cons: There are some glitches that are being worked out. I would like to have a part that analyzes the clients food intake values.

Overall: It's easy for me to offer this to my clients and easy for them to use.

Healthie has helped me tremendously with the streamlining my back office!

Dec 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It saves me time on administrative tasks and makes billing very easy. I like the programs intuitive nature and ease of use. It's also attractive to customers due to the colors, graphics and design used throughout the website.

Cons: Requires time to set up existing patients in the program. Not all my eating disordered patients want to use the journaling interface.

Overall: Saves time and keeps me organized! I like having one place to go for all of my needs.

I have not started charting on a regular basis. I am sure that once I get over the paperless way I w

Dec 01, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Love your staff and their patience with me. The format can be adapted to my needs which is helpful to customize my practice which helps me to communicate my philosophy.

I am hoping spend more time ti increase my comfort level and use the system very effectively

Cons: The cons are more my hesitancy in going full force with EHR. Being a paper "charter" for so many years, switching my mindset will require a shift in my thinking.

I think the platform is one of the easiest I have come across. Cust. Serv. is superb!

Dec 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy, user friendly and straight forward. I have been through 3 EMR platforms at my last clinic and they only seem to get worse for efficiency.

Overall: So far, it is helping me look and feel more professional with my company. I believe it will help leverage my company especially when my website goes live. I will be curious when I add in the group coaching call to the platform. I need to figure out how to get my current clients on board to see how easy it is to share information with me.

Capterra loader

Private Practice Registered Dietitian

Nov 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the customization abilities. The ability to make your own intake forms and charting forms is a great function. I also really like that the HIPAA form was prepared for us.

Cons: I don't like that when you bill a person it shows up on their bank statement as Healthie. I wish I could customize it to say my practice name. I'd also really like to post the client packages to my website without the prices showing up.

I enjoy using the Healthie App and i've had success with it

Dec 01, 2017
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like how many features it has and how it incorporates a lot of systems into one software. I like how it allows people to keep track of their own journaling and logging, no more paper work to keep track of.

Cons: I wish the calendar had more options almost like calendly or schedule once. I wish there was more guidance for patients on how to use the app when they get started and log in.

Oct 26, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Healthie has been a wonderful tool to help me streamline my practice by having everything I need

Dec 05, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The customer service and ability to have everything integrated into one platform. I love the journal that allows clients to easily log everything

Cons: It does take some time to get use to and figure out exactly how to navigate everything. Sometimes I wish the way you upload an already created document was easier and can be done without asking for support

Capterra loader

Healthie gave me the confidence boost I needed to start my private practice.

Nov 29, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the customer support system! Any time I have a question I can easily use the chat feature. This is an easy way to access Healthie articles in addition to getting real time feedback. No need to look for contact info. I also like the calendar sync option so all my appointments are recorded in Healthie and my Google calendar.

Capterra loader

Good customer support

Dec 04, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software gives you the option to create a secure video chat with clients. The Forms are simple to use.

Cons: The software needs more metrics and options to customize the user experience. Should give you the option to write recipes or detail protocols for clients.

It's an easy way for the client and counselor to be in almost constant communication.

Nov 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite feature is the picture style food journal. It's a great way to get a literal snapshot of what the client is eating.

Overall: As a student, it was a great was to brush up not the ADIME charting format and to get a good picture of what being a private practice dietitian looks like.

Excellent customer service - which is my highest priority

Dec 01, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the features - more than I expected. I think this app will work well for dietitians in private practice.

Cons: You should already have a client base. If not, there is a chance it might not be a cost effective. Otherwise, I think this program is excellent.