# Page 3 | Healthie Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Healthie the right Coaching solution for you? Explore 121 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167439/Healthie/reviews --- Healthie 4.4 (121) [View alternatives](https://www.capterra.com/p/167439/Healthie/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 3 - Reviews of Healthie ## Showing most helpful reviews Showing 51-75 of 121 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LB Lynn B. Dietitian Medical Practice Used the software for: Less than 6 months ### "AI assistance " February 21, 2025 5.0 Good, it makes documentation a smoother process and it organizes my notes and goals for each client. Pros It helps me immensely charting using professional language. Cons The expense, i wish there was ways to minimize the expense Review Source VR Verified Reviewer DATA ANALYST Information Technology and Services Used the software for: Less than 6 months ### "Excellent features, however there is room for improvement in customer service." January 3, 2025 5.0 Pros Healthie provides excellent customer service, is easy to use, and complies with HIPAA. It streamlines practice management by making scheduling, billing, charting, and document sharing easier. Cons More feature and report customization options would help Healthie better suit the needs of different practices. Review Source LE Lori E. Nutritionist Hospital & Health Care Used the software for: Less than 6 months ### "What I like about Healthie" March 4, 2025 5.0 Pros The videos were very informative and customer service was always available via email or phone Cons I would like to see a video from the initial email to invite the client to Healthie through the process of getting them set up, set appointments, video appt. payment etc. instead of seperate emails for each of those tasks. Review Source MD Michelyn D. Psychologist Mental Health Care Used the software for: Less than 6 months ### "Easy to use" April 15, 2025 4.0 Very positive; pleased. I would recommend this as an EHR platform to colleagues. It works well with a variety of healthcare providers. Pros Aestically pleasing and easy to track and navigate. Easy to connect to video platform. Cons Sometimes it seems like you have to take an extra step/click to get to patient's profile. Review Source GM Govind M. Health Coach Medical Practice Used the software for: I used a free trial ### "Healthier Review" December 19, 2024 4.0 Healthie streamlines practice management with its all-in-one platform, but its complexity and limited customization can be challenging for new users. Pros Healthie offers an all-in-one platform with features like scheduling, billing, and telehealth, making practice management seamless. Its user-friendly interface enhances workflow efficiency for healthcare professionals. Cons Healthie can feel overwhelming for new users due to its wide range of features. Additionally, customization options are limited for some workflows, which may not suit all practices. Review Source EM Eileen M. Dietitian Health, Wellness and Fitness Used the software for: 6-12 months ### "Good product " January 19, 2025 5.0 Pros I liked that they are very client focused. Cons I needed to get more patients to my practice Review Source AS Aimee S. Nutrition Counselor Health, Wellness and Fitness Used the software for: 2+ years ### "Sole Practitioner Review" July 10, 2024 4.0 Overall, Healthie has met (and in some areas exceeded) my expectations for Client Management, Program Delivery, Scheduling, and Telehealth Services. Pros Healthie practice management is as robust as I need, allowing me to group clients as needed. I am also able to deliver program materials with ease. Cons Integrations are inconsistent; You are able to access some programs directly from Healthie, while you cannot with others. The form builder is not very robust and is not dynamic at all. Reason for choosing Healthie \- The number of features available at this price point - The ability to collaborate with another practitioner - Customer service - Program Delivery Switched from [Practice Better](https://www.capterra.com/p/159263/Better/) I began collaborating with another practitioner. Practice Better did not support multiple practitioners. Review Source ST Serena T. Registered dietitian Hospital & Health Care Used the software for: Less than 6 months ### "Read before using " July 24, 2024 1.0 I’ve used over 8 ehr system in my career. I helped built the ehr system in a hospital and this is by far the worst one. Honestly it was worst than one of the free systems I’ve used Pros It was cheap and reviews were great but their experience was contrary to mine Cons No support what so ever when I tried to resolve the Hippa violation. I emailed twice no response form healthie. Alternatives considered [Practice Better](https://www.capterra.com/p/159263/Better/) Reason for choosing Healthie I didn’t Switched from [Cerbo](https://www.capterra.com/p/211395/Cerbo/) Cerbo was expensive and not great Heathie was cheap but worse Review Source JH Jeb H. Director of Clinical Ops Mental Health Care Used the software for: Less than 6 months ### "Review of Healhie" July 30, 2024 4.0 Novice level; I'm still working my way around the platform. Pros User friendly feel and functions. Simple clean design. Cons Customizations; I like to be able to customize more features / reports. Reason for choosing Healthie NA Review Source AM Angela M. Physical Therapist, Pilates Teacher, Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Healthie for Physical Therapy and Pilates" May 8, 2021 5.0 I am streamlining the services I am paying for and the number of different software systems I have to learn and integrate (saving time). Overall I love it! Pros I like the visual appeal - coming from traditional health care system it is a lot less clunky and boring. And it matters because I look at it every day! I am not very strong on technology, but Healthie is pretty user friendly. You've got to figure out each different thing you want to do and learn the process which takes a bit ... but I find thats true for any software. Support is very helpful and responsive. Healthie has lots of room for me to grow my practice in several different directions (I could add clinicians, programs, webinars, classes, telehealth or in person) and its one of the reasons I chose it. I don't even come close to using all the features to their full potential - in big part because my background as a physical therapist is a bit different but I love the options like the chat features, goals and tracking. Healthie also has a lot of features on one platform - HIPPA compliant for PT, some basic options for my Pilates classes (which i was able to transition from in person to to online in one simple step when everything shut down in March 2019!!) I don't have to deal with separtate billing and payment, schedulers, documentation systems, and telehealth platforms. they make it really easy! The team is very dedicated to improvements and are receptive to feedback too which is great! Cons Right now the option for classes tied to packages is a bit limited .... but I'm kind of trying to do something that Healthie was not initially built for (fitness class - more like a Mind Body Online setup). but they are looking into options to make this work - which is awesome. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Healthie I had been introduced as a client, then did a 2 week trial for a test drive and just really liked the looks and feel of it. Review Source NB Nicole B. FNP-C, Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Healthie Review" July 21, 2023 3.0 Overall, if you have the ability and know-how to set up an EMR platform completely on your own healthie is great! Do not expect to get support from the customer service team. There is not a "person" you are able to talk to, only email communication so if you have an issue you are at the mercy of their non-responsive team. Pros The features I like the most about healthie are the HIPAA compliance/patient portal. I also like that the platform is all in one, EMR, portal, faxing, with some lab integration although this is still building. Cons The customer service is absolutely awful. I wasted a great deal of time and money trying to get this platform set up. The customer service team would not respond to questions/concerns for sometimes a week or more at a time. This makes it very difficult to run a practice and cost me a ton of money in the beginning. The team also does not like to take accountability for their lack of support. Review Source VR Verified Reviewer Founder and CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Gets expensive quickly" July 22, 2021 4.0 I'm not thrilled with Healthie, especially with this new charge. My employees like Healthie, and it makes their job easier - although it makes my job harder as admin. Pros I like that Healthie has a lot of automation features and makes client management easier. Cons If you're a growing business, Healthie gets expensive quickly. I just added our third practitioner, which was a surprise that it would add $50/month ($600 year) and we're now up to $200/month ($2400 year). For a small business with independent contractors, that's a lot of money and I don't feel like what Healthie provides is worth it. The calendar is not intuitive, admin settings are not all-inclusive, and we still have so many questions. Some of our questions have been answered by 1:1 calls with our account managers, and some have been through the help desk, but neither option are very adept at explaining solutions in a thorough way to someone just learning the system. One issue that I was told was a special option that could be done through the help desk took 7 emails from me to get it set up and now it looks terrible - not at all how it was described to me. It's frustrating. Review Source Leslie S. Functional Nutritionist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Run Away" November 15, 2018 1.0 I'm glad other practitioners have had great experience with this platform, but my advice is to look elsewhere for a reliable EMR. I now use PracticeBetter which is excellent...and less expensive to boot. I haven't had one single issue since I implemented, nor have my clients. Run away. Fast. Pros I liked the user interface. It was clean and pretty easy to navigate. Cons I don't even know where to begin there are so many things wrong with this platform. In my knowledgable opinion (I'm a superuser and beta tester in both iOS and Windows operating systems) this application is not even beta level. First of all, none of the forms I created worked correctly as either intake or charting forms. Some of the information my clients entered didn't save or was auto-filled and saved in the wrong places on the form. I ended up re-entering my clients' data in the intake forms myself. BIG time waster! The same for charting. I lost an entire counseling session's (that's 2 hours!) charting notes, as well as the info entered by the client. Just gone, unrecoverable. That of course, is when my clients could actually access the forms in their portal, which most of them could not. Customer service was horrible. I can wait 10-30 minutes for a response to critical problems, but not 3 days, and most of the time I was given canned responses to my questions and obstacles that were anything but helpful and certainly did not resolve anything. The Telehealth platform was also unpredictable. I could initiate video calls but clients could not join the call. Clients were unable to sign in to their portals. Just today, despite my having cancelled my subscription 3 weeks ago, one of my clients received a session confirmation email from Healthie! This platform cost me valuable time and money and, most importantly, credibility with my clients. Review Source SM Stefanie M. Dietitian Health, Wellness and Fitness Used the software for: 2+ years ### "Comprehensive platform for client care" August 5, 2020 5.0 Now during COVID, I have never been so thankful to run my practice virtually through Healthie. I didn’t lose a single client during the pandemic, and instead, have been able to reach more people who need care. I can’t recommend the platform more - especially if you are a growing practice and group practice. The time saved and ease of communication with clients will transform your business. Pros Prior to Healthie, I was using multiple tools to try and run my business. On top of that, I was connecting with clients using many different apps - it was a nightmare trying to provide tailored support to every client. With Healthie, I now have everything I need in one place - and I can access my account from anywhere, including my phone. The mobile app is a lifesaver. Plus, my clients love working together through Healthie. I’ve been able to provide professional, and secure, virtual care for my clients thanks to Healthie. Cons There are even more features that I’d like to see, but the team releases new updates so regularly. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Prior to Healthie, I was using an EHR platform that was cumbersome for dietitian charting. I needed a better solution to build out my own client paperwork and custom charting forms. With Healthie’s form builder, I am able to do just that - and my clients can electronically complete their forms before our session. Review Source VR Verified Reviewer Principal Consultant Used the software for: 6-12 months ### "Fantastic! Made starting my own practice easy!" November 29, 2017 5.0 It was quick and easy to use. Pros There are so many things that I like about this software. I'll start with the photo food logging as it's key to getting results with my clients. To be able to see what my clients are eating and drinking and provide feedback directly is awesome. I also really like all the practice management features like scheduling, charting and billing. Really makes managing my own practice possible. And lastly I'm very impressed with the support. Whenever I have a question, the support team is ready and available and you can tell that everyone is very dedicated to the software. Cons The thing I like least about the software is the goals feature. Key to nutrition counseling and behavior modification is setting goals. I find this feature to not be very client friendly. I would like my clients to easily be able to see their goals on the phone app but it's difficult. I would also like to be able to archive goals and keep only current goals active. Because the software doesn't allow this, the goals build up with ongoing clients and it's confusing for the client to know which ones they're currently working on. Review Source CH Cathy H. RDN and Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Pretty good all-in-one platform that has made my job so much easier! " May 5, 2021 5.0 To be honest, I used to have a few complaints from clients a few years back when things were more glitchy and they were just starting out. But since then, they have made vast improvement, so I hardly hear things like this any more. It's been great growing my practice with Healthie - What they say is true - You really do increase your income with them (if you work hard and use their great all-in-one features). I'm really excited to see what else they have in store for my clients and myself. Pros I like how it is streamlined to help a nutrition professional "keep everything all together" from billing to faxing to chart noting to even scheduling a birthday graphic for a client! There are so many other features like the app, which you can even modify for those with eating disorders - a huge help! I also like that while no one is perfect, Healthie customer service is always open to more improvements. I've even seen ones I have asked for put into place. Cons There are a few glitchy things still happening, but I'm confident that they will rectify these before long. Reason for choosing Healthie I sensed they had a good team that was working to improve their product, and they had reached out to me to really address all my concerns. Review Source NR Niki R. Nutritionist Health, Wellness and Fitness Used the software for: 2+ years ### "Healthie Fan" June 2, 2021 5.0 So far, it's been excellent and I know that I can do so much more. I've just started learning more about care plans and I'm looking forward to incorporating that into my practice. Pros The product is easy to use and customer support is excellent. I'm sure that I'm only skimming the surface in terms of functionality, but the more I learn, the more I appreciate the software and the ways I can use it to make my job easier. Cons I'd like to see a macro/micronutrient tracker/calculator incorporated into the software. I'm a fan of photo food journaling but gathering more detailed information from a food tracking application like Cronometer or My Fitness Pal is very helpful. It would be nice not to have to jump from application to application but that might be asking too much. Reason for choosing Healthie Truthfully, my mentor introduced me to Healthie and I haven't found a reason to change. I also really appreciate the business mentorship program. \[SENSITIVE CONTENT HIDDEN\] has been a lifesaver and as someone new to the nutrition/dietetics field, she continues to push and help me grow. Review Source CC Cara C. Nurse Health Coach and Personal Trainer. Health, Wellness and Fitness Used the software for: 1-2 years ### "The big picture" December 21, 2020 4.0 Pros I found the getHealthie app pieced together the big picture of my practice for me and allows me to manage all aspects of my business at a level I could not before. The ability to embed Healthie into my website in various ways took the need of a web designer out of the picture and I was able to build the website myself. The ability to work on documents together within the Healthie platform is a big time saver and what a help it is to open the client data base and have the clients entire picture there to access in one place. With Healthie, I can manage my clients pretty much with my phone throughout the day. It continues to become a better app every month and i am excited for the integration of retail sales next month. I am hooked! Cons I am anxiously waiting for the integration of retail sales. I would love a library of training and exercise videos to pull from. Review Source TT Tricia T. Owner Medical Practice Used the software for: 6-12 months ### "Great idea but still a work in prigress" August 7, 2020 3.0 Pros Ease-of-use from the consumer end, good visuals, able to easily upload, and edit forms,. Intake flow is excellent. Assistance with building forms is also very good. Cons Lots of quirks and bugs, seems to lose connection with my calendar frequently and then patients get scheduled at a time when I’m not available. Patient can’t be in more than one group, or program at the same time, and when you’re running multiple programs simultaneously the patient needs to be in more than one program. No ability to talk one on one or directly with any customer service representative. You have to send an email, and then they will get back to you, usually this is pretty quick lesson one day however sometimes it is longer even when there is a time pressing issue. Switched from [CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Still healthy doesn’t do like prescription writing, and lab ordering. Haven’t done one system to do everything I need yet. Review Source JH Jocelyn H. Co-Founder Health, Wellness and Fitness Used the software for: 2+ years ### "Best Customer Support" August 31, 2020 5.0 Absolutely warm, wonderful, responsive, friendly, supportive from day one! Pros Here's what makes Healthie stand out. They've created a platform that meets nearly every need of a private practice dietitian. They are constantly evolving the product with new and better functionality every month. Most important, their customer support is outstanding. They make it very easy get answers, they handle issues quickly and they look for our input on product improvement. Also like that there is one service and it is not tiered. Cons I would like some type of nutriton analysis available with the software. But, I don't think I would be willing to pay for it as an upgrade. Reason for choosing Healthie The people and the look and feel of the product. Review Source LW Leslie W. Registered Dietitian Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent" August 6, 2020 5.0 Healthie has made it easy for me to stay organized and HIPAA-compliant. Pros I love that Healthie is a "one stop shop" for everything I need (charting, scheduling, document storage, faxing, etc.). The customer service representatives are knowledgeable, polite, and quick to respond. Cons It was a little tricky to navigate at first. I also notice that I don't have a "back" button when I'm in a client's profile, and end up having to start over with what I'm looking for. Although this may have recently been improved. Reason for choosing Healthie Word of mouth. I had a friend/colleague using Healthie and she found it easy to use. Review Source CP Caitlin P. Chiropractor Medical Practice Used the software for: 6-12 months ### "Great concept terrible execution" September 4, 2018 3.0 Lots of promises with very little follow through and not nearly a complete working product. Horrendous Android experience. Terrible customer support. My patients can book online which is convenient, but I've never experienced a software product that feel so far short of its developer's claims. My only recourse now is to write as many bad reviews online about the company until they fix the problems that I'm paying for. Pros Integration of scheduling online for patients. Cons Poor English throughout the app. Terrible Android support. Poor general support (submit ticket, long waits for responses, little to no actual support is given besides that they are "working on it"). My healthcare provider schedule shows a daily view from 2am to midnight even though I only see patients during normal hours. This makes viewing your daily schedule an absolute mess, especially when booked solid. Confusing credit based scheduling. Review Source Dezi A. Registered Dietitian Nutritionist Hospital & Health Care Used the software for: Less than 6 months ### "I really love the customer support. I have often had trouble with both the application and platform" December 1, 2017 3.0 Pros I like that it is HIPAA compliant, allows features to talk with your clients via app, the billing feature is great, and I enjoy the customer service. Cons I think the phone application has a lot of bugs and could be much better; e.g. billing, picture edits to allow for feedback on portions (for example), it seems to crash often with my clients, as well as not offering a whole lot of social networking connection; e.g. having a Healthie RD profile and easy link to promote on IG, twitter or others. I have also had a lot of trouble with the scheduling feature; it's often that it doesn't work or sets up appointment slots that I did not want (initial consult when I need a follow up) even after following the directions. Review Source LB Liz B. Registered Dietitian Health, Wellness and Fitness Used the software for: 1-2 years ### "Private Practice RD" August 31, 2020 5.0 Pros It’s relatively easy to use. It meets the needs for my operation. In terms of scheduling, taking payments, and submitting insurance claims. I like the support from the blog and the webinar content is relevant. Cons I run into challenges using it on my iPad Pro through the app and from a search engine. Sometimes I am logged into a session and so is my client but we don’t connect with each other. Reason for choosing Healthie The support staff Review Source CC Carrie C. PMHNP-BC, FNP-C Medical Practice Used the software for: 1-2 years ### "Has some great integration features but customer service is horrible." February 17, 2024 3.0 Has some good features but the customer service makes it not worth it. I will be switching to another product....currently searching. Pros Variety of integration features Ability to offer passive income Cons Horrible customer service No customer service phone number to speak to someone for assistance same day. Had to wait for email response or set up a zoom meeting. Reason for choosing Healthie Passive income option Really that's the only draw compared to others Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.