# Guudjob Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Guudjob the right Employee Recognition solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167471/Guudjob/reviews --- Guudjob 4.9 (11) [View alternatives](https://www.capterra.com/p/167471/Guudjob/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of Guudjob Ease of use 5.0 Customer Service 4.9 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cristina G. Directora de Recursos Humanos Used the software for: 1-2 years ### "Excellent tool to manage our priority: Costumer service" October 9, 2017 5.0 easy to use Pros Easy to use for the clients and for us. An excellent and enthusiastic support team. We have the results of our clients directly, without filters and know about their priorities and this is the most important value for Intropia. Cons Comparative with our competitors or similar companies. Maybe to involve more to the teams in the results. Review Source JA Jordi A. National Trainer Used the software for: 6-12 months ### "PEOPLE are Autogrill's heart" October 6, 2017 5.0 Pros PEOPLE are Autogrill's heart. We are nobody without the employees who deal with our customers everyday. Such is our commitment to people that our HR department now called People & Talent. Guudjob helps us to give that emotional recognition that we all need. Clients and colleagues can value your work. Each rating received, makes you smile, makes you happy and motivates you to try to get the next one. If you are happy, it shows in your work, in how you take care of the clients and in the results achieved. Guudjob is a picture of the commitment of your team, the individual performance and the experience of your customers. Much better than a mystery shopper. Cons The experience is excellent. Maybe it's a point to improve: Geolocation. Some stores I can't geolocate in the exact place. Review Source LG Laura G. Communications and Customer Experience Director Used the software for: 1-2 years ### "Guudjob is a perfect partner for reaching our goal: gives a brilliant experience to our customers " October 23, 2017 4.0 Pros "We started to work with the Guudjob Team two years ago. Our experience has been amazing, because the app is a very useful tool for us. We can gain immediate knowledge not only about customer's opinions and experiences but also those from the different professionals working at SEUR. All this information reaches us through their assessments, transparently and in real time. With this tool we can reward the driver's work when different customers have evaluated their service with a good rating, considering that the assessment is based on the driver's performance, not only on the brand. At the same time we strengthen the driver's engagement with SEUR. In our programme of Voice of Customer, we included a question about what do the customers consider the possibility of rating the drivers' jobs with an app and the results were sound: 90% of customers answered: \`Yes, it's important\`. Currently, we keep on collaborating with Guudjob to continue improving the app, because for us it is very important to have a tool more and more adapted to our business." Cons "It's difficult to find negative points in Guudjob's app, but for us the problem is that the drivers only spend a few minutes with the customer, just the time to deliver the parcel. When they are under time pressure, they don't have time to explain to the customers how to evaluate their job. On the one hand, the success of the app depends on how interested the customer are in the professional's performance. Om the other hand, we currently depend on the Guudjob team for the extraction of graphics and information needed for internal reporting." Review Source PD Paloma D. eCommerce & retail Director Retail Used the software for: 1-2 years ### "GJ is real, it´s not about a 1 day experience, its about to build up a team delivering a great CE" September 26, 2017 5.0 Pros It´s real, i it´s not about a 1 day experience, its about to build up a team delivering a great Customer experience committed with themselves and Intropia. Most of the mistery shoppings tools I have used where focused in the weaknesses/ lacks, but people are human and Guud job is about people, professionals, its about to build up. When you build up emotions, when you work with people who are sales you need a reward, and what better than a constructive feedback? and last would be is real, a mistery shopping used to be 2/4 times a year. Do we really think we can measure our teams through a 15 minutes visit or instead do we want a day a day tool, on stage? I know what I want and thats GJ. Cons Looking forward to see other brands in order to share practices, compare... I´m surprised there are not other big retailers using it as it is key for the development of a great customer experience. Review Source OH Oscar H. CEO Used the software for: 6-12 months ### "The best path from storytelling to storydoing" September 27, 2017 5.0 Pros Guudjob brings to an organization the needed transparency to show the clients that we really take care of them. It represents a way to act for customer care versus a simple nice discourse. It implies a level of exposition for the organization that obligues it ti do its best in favour of clients. It is a pioneer concept for some given industries, like insurance, that will help us to change our weak image as serrvice providers. Cons The only thing Guudjob needs is longer time to really change concept of how to value customer opinion. Once it gets an extended implementation, it is expectable a snow ball effect to really differentiate users versus others. Review Source RAD Rosa Angeles D. Head of HR Used the software for: 6-12 months ### "Change of approach, our people´s continuous assessment and improvement comes from our customer" October 17, 2017 5.0 Pros GuudJob has opened the door to democratize positive assessment, while providing anyone in the organization the chance to access awards or recognition, something usually restricted to a few people with larger visibility. Customer´s review is direct and personal, it´s not a mistery shopper evaluating once every 4 months, it´s an actual customer, someone we can positively impact every day. An opportunity we can´t afford to lose due to a lack of information; now we have it. Cons It needs time to become mainstream among customers and employees. It introduces a cultural shift, with requires a maturing period. Review Source LM Luis M. CEO Human Resources Used the software for: 6-12 months ### " Guudjob is a innovative Recognition tool. Its friendly and informal environment to our clients" October 17, 2017 5.0 Pros It´s an easy and fast to deploy solution, with a very simple way to bring in gamification. It allows organizations to introduce a culture of constant recognition in parallel to formal performance reviews, in a very natural and not-imposed way. Very attractive tool for users, it spontaneously triggers participation, especially beacuse positive reviews / recognitions are disclosed to peers and other members of the organization. It´´s a low cost solution taking into account its potential, value added and parametrization capabilities. Cons Perhaps the fact that still few companies are really commited to push this type of internal recognition projects. Investment in projects related to Employee experience is still short in Spain, which menas many companies adopt a "wait and see" position. Review Source Jorge M. Group Strategy and Chairman´s Office Banking Used the software for: Less than 6 months ### "Guudjob is a great tool to promote CX motivate employee engagement and retain best performers" November 10, 2017 5.0 Revenues increase, better CX, higher motivation and engagement in employees Pros evaluations are open to public, employees can show their track record, deep analysis for the organization, very user friendly and pretty good user support with nice and personalized reminders Cons I wish it had a larger user base . Once this sw is spread in all organizations clients will be using it anytime the buy a product or a service leapfroging customer experience to clients and employees engagement Review Source DL Daniel L. People Management Director Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Easy to use, modern and intuitive. A fantastic team in the support to the implementation" September 27, 2017 5.0 It is possible to establish a more positive link between clients and employees, and it is possible to capitalize on this improvement by obtaining greater employee motivation and engagement and greater customer satisfaction. Pros Easy to use, intuitive. A flexible control panel with multiple possibilities of content and user configuration and access levels. An agile and friendly app that motivates your employees to do their best. The GuudJob team is involved from day one to get the best results, being the best ally you can have for an implementation of this type. Cons The experience we have had has been essentially positive. The less satisfactory aspects are related more to poor management or poor internal communication than to the app. Review Source NM Nanes M. Directora de Operaciones Events Services Used the software for: 1-2 years ### "It's great to be able to express your experience in real time and motivate people doing a good job" October 19, 2017 5.0 Pros Its design. The user experience is excellent. Finding and evaluating professionals is very easy and fast. I like the fact that I can make people feel happy about their work. Cons It takes mobile space or memory of my mobile. It would be useful to access with a pin code from the browser with no need to download an app, just like kahoot.it Review Source Victoria H. Recepcionista Hospitality Used the software for: 1-2 years ### "Perfecto" December 11, 2022 5.0 Pros Me encanta poder darles reconocimiento a los compañeros y fomentar así la cohesión como equipo entre todos. Cons Me gusta todo realmente, está pensado hasta el más mínimo detalle. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.