# Subivi Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Subivi Software - reviews, pricing plans, popular comparisons to other Customer Support products and more. Source: https://www.capterra.com/p/167482/Subivi --- # Subivi Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Subivi ## What is Subivi? Customer support solution for eBay sellers. A single inbox for all your eBay account, rout your tickets into a single place and manage them efficiently with automation and time-saving features. ## What is Subivi used for? [Customer Support](https://www.capterra.com/customer-support-software/)[eCommerce](https://www.capterra.com/ecommerce-software/)[Multi-Channel eCommerce](https://www.capterra.com/multi-channel-ecommerce-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Subivi?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://app.subivi.com/&name=Subivi) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Subivi 5.0 (4) VS. [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $9 Usage Based, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (4) Ease Of Use 4.6 (1,766) Value For Money 5.0 (3) Value For Money 4.6 (1,516) Customer Service 4.3 (4) Customer Service 4.7 (1,535) ## Subivi alternatives [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (908)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (190)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (38)](https://www.capterra.com/p/101273/Agiloft/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Subivi Overview ### What company size and specific industries is Subivi built for? Subivi is designed for eBay sellers of any company size, including individual sellers, small businesses, and larger retail operations that sell on eBay. It is built for the online resale and e-commerce sector, especially sellers that manage listings, orders, and marketplace activity through eBay. Features and Usability ### What are the key features of Subivi? Subivi offers CRM, dashboard reporting, interaction tracking, inventory management, and knowledge base management for customer and operations workflows. It also includes multi-channel communication, multi-store support, remote access/control, support ticket management, and ticket management to organize inquiries and track service activity across locations. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does Subivi offer? Subivi provides live online training for teams getting started with the product. This format supports guided instruction and real-time Q&A during setup and initial use. No other training options are listed in the catalog data. Getting Started and Support ### What customer support options does Subivi offer? Subivi provides 24/7 live rep support. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. CRM 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Multi-Channel Communication 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Support Ticket Management 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Knowledge Base Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Multi-Store 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage multiple teams and operations from a central location Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Subivi 8 features Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Assembly of graphs and charts for visualizing and tracking statistics/metrics Track interaction history by documenting conversations for contacts Track and manage inventory levels to maintain proper supply Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage multiple teams and operations from a central location Allow customers/users to submit support queries and service requests Get Advice We can help you find the software with the features you need. Features 5.0 (4) 5.0 Based on 4 reviews ## Pricing Value for money 5.0 (3) Free Trial Basic $9.00 Usage Based,Per Month Value for money 5.0 (3) 5.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (4) 4.3 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 4 reviews Filter by rating 5(4) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent NE Natalia E. Director Retail ### "Highly recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2022 Great Pros I like that I can manage all of my shops in one place. The price is also very good and the customer service is 24/7 really and going beyond me expectations. Cons I have not noticed cons yet as wherever I face some issue or I can think of some features which could improve my efficiency I will contact customer service and they implement the changes to software very quickly. They very open to suggestions and they listen to customers needs, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EK Elior K. User Design ### "Thanks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2022 Pros Easy to use Fast support Great software! Cons Like everything! There is nothing that I don't like Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EP Eduard P. CEO Retail ### "Excellent Software For Customer Service." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 10/10 July 8, 2022 Overall it saves a lot of time and effort to deal with all customer service for all of me eBay stores Pros Everything in one place. Automated auto replies. Multiple accounts can be connected. Returns and desputes can be handled without login to your ebay account. Cons If no order made by the customer auto reply is not working and it sucks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Slava P. CEO Internet ### "Great user experience for ebay sellers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2018 Saves a lot of time Pros Found Subivi, a great tool for ebay sellers, it helps us effectively communicate with buyers and prospects across all ebay accounts. Also allows to automate some important business processes. Cons Currently it is operational with Ebay and Gmail, although there are lots of features being rolled out very often. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.