--- title: "Subivi Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Subivi Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/167482/Subivi/" page_type: "product" language: "en" --- # Subivi Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Subivi ## What is Subivi? Customer support solution for eBay sellers. A single inbox for all your eBay account, rout your tickets into a single place and manage them efficiently with automation and time-saving features. ## What is Subivi used for? [Customer Support](https://www.capterra.com/customer-support-software/)[eCommerce](https://www.capterra.com/ecommerce-software/)[Multi-Channel eCommerce](https://www.capterra.com/multi-channel-ecommerce-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Subivi?[Manage this product listing](https://www.g2.com/products/subivi-ecommerce-crm/claim_requests/new?auto=true) ## Subivi Overview Updated September 2026 AI summary Subivi is a cloud-based customer support and eCommerce platform designed for small businesses selling on eBay and similar marketplaces. It combines CRM, support ticket management, multi-channel communication, and knowledge base tools with inventory management and multi-store support. Subivi enables teams to track interactions, organize requests, and monitor operations through a central dashboard. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Subivi 5.0 (4) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $9 Usage Based, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (4) Ease Of Use 4.6 (1,769) Value For Money 5.0 (3) Value For Money 4.6 (1,519) Customer Service 4.3 (4) Customer Service 4.7 (1,538) ## Subivi alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (39)](https://www.capterra.com/p/101273/Agiloft/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227102/JIRA-Service-Management/) ## FAQs about Subivi Overview ### What company size and specific industries is Subivi built for? Subivi is designed for eBay sellers of any company size, including solo operators, small businesses, and larger online retailers. It is built for organizations that sell through eBay and need software tailored to marketplace selling rather than a specific traditional industry. Features and Usability ### What are the key features of Subivi? Subivi offers CRM, support ticket management, and ticket management for customer case handling, plus interaction tracking and multi-channel communication for recording conversations across channels. It also includes inventory management, multi-store support, a knowledge base management module, remote access/control, and a dashboard for monitoring activity. Getting Started and Support ### What training and onboarding options does Subivi offer? Subivi provides live online training sessions for teams getting started. Live online training supports guided setup, product walkthroughs, and direct instruction from a trainer during scheduled sessions. This format gives users a structured way to learn core functions and ask questions in real time. Getting Started and Support ### What customer support options does Subivi offer? Subivi provides 24/7 live rep support for users needing help at any time. No reviewer feedback is available here to describe response speed, agent helpfulness, or common support frustrations, so the support experience cannot be characterized beyond the listed channel. ## Features AI summary Based on 1,744 Customer Support reviews According to Capterra reviewers, these are the customer support features buyers prioritize most when evaluating a solution: - **Chat/Messaging** (**60%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**50%**) - **Call Center Management** (**50%**) Subivi includes other customer support capabilities that reviewers also consider important, such as **Support Ticket Management** (**45%**). This feature helps teams organize incoming requests, track issue status, and manage follow-ups more efficiently, providing teams with a clearer way to handle support workloads and respond to customer needs consistently. Support Ticket Management 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests CRM 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Multi-Channel Communication 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Knowledge Base Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Multi-Store 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage multiple teams and operations from a central location Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Subivi 8 features ### All Features - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Store: Manage multiple teams and operations from a central location - Support Ticket Management: Allow customers/users to submit support queries and service requests --- Get Advice We can help you find the software with the features you need. Features 5.0 (4) 5.0 Based on 4 reviews ## Pricing Value for money 5.0 (3) Free Trial Basic $9.00 Usage Based,Per Month Value for money 5.0 (3) 5.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (4) 4.3 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 4 reviews Filter by rating 5(4) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent NE Natalia E. Director Retail ### "Highly recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2022 Great Pros I like that I can manage all of my shops in one place. The price is also very good and the customer service is 24/7 really and going beyond me expectations. Cons I have not noticed cons yet as wherever I face some issue or I can think of some features which could improve my efficiency I will contact customer service and they implement the changes to software very quickly. They very open to suggestions and they listen to customers needs, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EK Elior K. User Design ### "Thanks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2022 Pros Easy to use Fast support Great software! Cons Like everything! There is nothing that I don't like Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EP Eduard P. CEO Retail ### "Excellent Software For Customer Service." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 10/10 July 8, 2022 Overall it saves a lot of time and effort to deal with all customer service for all of me eBay stores Pros Everything in one place. Automated auto replies. Multiple accounts can be connected. Returns and desputes can be handled without login to your ebay account. Cons If no order made by the customer auto reply is not working and it sucks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Slava P. CEO Internet ### "Great user experience for ebay sellers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2018 Saves a lot of time Pros Found Subivi, a great tool for ebay sellers, it helps us effectively communicate with buyers and prospects across all ebay accounts. Also allows to automate some important business processes. Cons Currently it is operational with Ebay and Gmail, although there are lots of features being rolled out very often. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.