Who Uses This Software?

From start ups to Fortune 500 companies, Avalara helps 20,000+ customers get sales tax right.


Average Ratings

8 Reviews
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/year
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Avalara
  • www.avalara.com
  • Founded 2004
  • United States

About AvaTax

Avalara AvaTax helps thousands of customers accurately calculate sales and use taxes based on up-to-date tax data. AvaTax provides 580+ integrations with the most commonly-used business applications including ERP, POS, Ecommerce, Billing and CRM, to support quick deployment.


AvaTax Features

  • Address Validation
  • Audit Trail
  • Consumer Use Tax
  • Exemption Management
  • Tax Calculator
  • Tax Filing
  • Taxability Verification
  • Transaction Tracking
  • Value Added Tax (VAT)

AvaTax Reviews Recently Reviewed!


Collecting Tax Certs made Easy!

Feb 22, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We just started using Avalara to collect and store out tax certs and it has been great. I like the interface and overall experience so far using the software

Cons: We have had some trouble getting accounts to upload automatically into the software. Usually it takes a little work and we can get it fixed so its only minor issues at the moment.

Capterra-loader

Not for small companies

Feb 15, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: AvaTax is not designed for small companies - it is a very robust program designed to keep medium to large companies compliant when filing multi-state reports, It has some awesome features that will check you nexus with the states and has the rates built in. Some tweaking may be required, but their customer support team was awesome. We have very little in the way of retail sales as we are a wholesale manufacturer. When I reviewed and test-drove this product, I could definitely see the cost effectiveness for large companies

Cons: It is very cost prohibitive for small companies who have minor sales in a variety of states, but only has nexus with 3 or 4.

Overall: I got the benefit of test-driving the product; this helped me reach the decision that it would not benefit us, but I could definitely see the benefits for larger companies.

A good product at a decent price.

Jan 31, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've used AvaTax with two different companies and have found it to be relatively easy to use. The software does its job, and I like that the tax rates are pulled in based on geolocation instead of just state or county.

Cons: Some of the user interface changes in the most recent update have taken some getting used to. We use QuickBooks Online and sometimes the connection with AvaTax can cause the program to slow.

Overall: When it comes to calculating sales tax for a company at scale, I can't think of any other product I would use.

Sales Tax Compliance

Jan 02, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that it has a use tax tool that can be utilized to remit use tax on purchases. This comes in handy for contractors with a tax-free inventory.

Cons: The rates are not always correct based upon the zip code. We constantly find tax rates that are incorrect when reconciling data. Also, it is up to the user to set up the correct type of tax; i.e. if you are an out-of-state business in New Mexico, then you must set yourself up to collect at the flat rate. We have a few clients that have over-collected tax by using the rates for an in-state business.

Overall: Reports are easy to run for sales and purchases.

Use daily for calculating sales tax for customers across multiple states and countries

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The ability to calculate sales tax for multiple countries and states easily and quickly without a lot of manual work

Cons: It is hard to find something I do not like. It can be glitchy at times, but it doesn't usually affect workflow.

Overall: Ease of being able to calculate sales tax for multiple states

I was told this software would be a piece of cake to install and use. It wasn't.

Oct 31, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing, we purchass a product that we have never used because of installation of the Louisiana sales tax tables was overly burdensome. I was sold this product with the promise of "click a button" and your tables will be installed.

Cons: I felt like we were ripped off. I would have had to manually enter the LA sales tax tables, which is cumbersome and would take too much of my time. I was bought this product based on the ease of loading the state and parish sales tax tables. I feel like my company was misled, especially after I was told how much more it would cost for Avalara to create the tables for us.

Vendor Response

by Avalara on November 09, 2017

Thank you, Liz. We apologize for the confusion and frustration. In reviewing your notes and ours, we realize we could have done a better job in our initial communications with your company regarding AvaTax and its functionality. I am bringing that feedback to the team, so we can improve the way we handle expectations in the future. I would love the opportunity to connect with you and learn more about how we can do better here. If you are available, please contact me directly: marshal.kushniruk@Avalara.com Sincerely, Marshal Kushniruk EVP Global Product & Business Development

Avalara makes our Sales Tax reports fast and easy directly from Salesforce

Jan 05, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Prevents manual time-consuming calculations
Integrated nicely into Salesforce Order
Easy to use

Cons: Changes after submitting is cumbersome

Overall: Avalara AvaTax makes our life easy: By clicking a button the sales tax is calculated from within Salesforce and entered automatically into the invoice.

Worst Customer Experience

Oct 07, 2016
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Customer support has been worse than non-existent. Misled throughout the sales process, account manager does not return calls or emails. Only support ever offered was "$750 to unlock a pre-recorded webinar that might help."

Vendor Response

by Avalara on October 27, 2016

Thank you for sharing this information with us. Our customers are the most important part of our business and we take these types of issues seriously. Please know that we have reached out to your Account Manager and he will be addressing this right away.