Who Uses This Software?

From start ups to Fortune 500 companies, Avalara helps 20,000+ customers get sales tax right.


Average Ratings

5 Reviews
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/year
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Avalara
  • www.avalara.com
  • Founded 2004
  • United States

About AvaTax

Avalara AvaTax helps thousands of customers accurately calculate sales and use taxes based on up-to-date tax data. AvaTax provides 580+ integrations with the most commonly-used business applications including ERP, POS, ecommerce, Billing & CRM, to support quick deployment. AvaTax also handles VAT, GST, and other transactional taxes for millions of products and services across thousands of tax jurisdictions. The solution also supports connectivity to custom applications with a well-documented


AvaTax Features

  • Address Validation
  • Audit Trail
  • Consumer Use Tax
  • Exemption Management
  • Tax Calculator
  • Tax Filing
  • Taxability Verification
  • Transaction Tracking
  • Value Added Tax (VAT)

AvaTax Reviews Recently Reviewed!

Use daily for calculating sales tax for customers across multiple states and countries

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The ability to calculate sales tax for multiple countries and states easily and quickly without a lot of manual work

Cons: It is hard to find something I do not like. It can be glitchy at times, but it doesn't usually affect workflow.

Overall: Ease of being able to calculate sales tax for multiple states

I was told this software would be a piece of cake to install and use. It wasn't.

Oct 31, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing, we purchass a product that we have never used because of installation of the Louisiana sales tax tables was overly burdensome. I was sold this product with the promise of "click a button" and your tables will be installed.

Cons: I felt like we were ripped off. I would have had to manually enter the LA sales tax tables, which is cumbersome and would take too much of my time. I was bought this product based on the ease of loading the state and parish sales tax tables. I feel like my company was misled, especially after I was told how much more it would cost for Avalara to create the tables for us.

Vendor Response

by Avalara on November 09, 2017

Thank you, Liz. We apologize for the confusion and frustration. In reviewing your notes and ours, we realize we could have done a better job in our initial communications with your company regarding AvaTax and its functionality. I am bringing that feedback to the team, so we can improve the way we handle expectations in the future. I would love the opportunity to connect with you and learn more about how we can do better here. If you are available, please contact me directly: marshal.kushniruk@Avalara.com Sincerely, Marshal Kushniruk EVP Global Product & Business Development

Avalara makes our Sales Tax reports fast and easy directly from Salesforce

Jan 05, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Prevents manual time-consuming calculations
Integrated nicely into Salesforce Order
Easy to use

Cons: Changes after submitting is cumbersome

Overall: Avalara AvaTax makes our life easy: By clicking a button the sales tax is calculated from within Salesforce and entered automatically into the invoice.

Solving your sales tax, one state at a time

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Well, we sell software subscriptions domestically and needed a good system for attributing sales tax across states where we provide our services. AvaTax is the answer.

Worst Customer Experience

Oct 07, 2016
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Customer support has been worse than non-existent. Misled throughout the sales process, account manager does not return calls or emails. Only support ever offered was "$750 to unlock a pre-recorded webinar that might help."

Vendor Response

by Avalara on October 27, 2016

Thank you for sharing this information with us. Our customers are the most important part of our business and we take these types of issues seriously. Please know that we have reached out to your Account Manager and he will be addressing this right away.