Smartsheet.com

Smartsheet

4.5 / 5 419 reviews

Who Uses This Software?

Smartsheet's intuitive online work collaboration app is used broadly across organizations to track and manage diverse types of work, which means buyers can be front-line managers, senior execs or IT.


Average Ratings

419 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $14.00/month/user
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Smartsheet.com
  • www.smartsheet.com
  • Founded 2006
  • United States

About Smartsheet

Plan, execute and report on work in a single live platform. Execute faster, effectively collaborate and automate productivity killers in any part of your business without needing help from IT. Automate the most complex work simply, easily and in the cloud using simple rules any business user can create.


Smartsheet Features

  • Approval Process Control
  • Compliance Management
  • Configurable Workflow
  • Customizable Dashboard
  • Document Management
  • Event Monitoring
  • Forms Management
  • Graphical Workflow Editor
  • Help Desk Management
  • Project Management
  • Resource Management

Smartsheet Reviews Recently Reviewed!


An alternative for those not in the google suite hub

Apr 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: This product is easy to collaborate on, and shares many of the similar functions as excel. The request update option is also better than emailing someone to kick off the next task.

Cons: The layout takes some getting used to and not all excel functions are available. More of trial and error by figuring what template to go with.

Easy to Use Project Mgmt. Solution

Apr 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is very easy to use and it's very intuitive. The price is also unbeatable. There was quite a bit of help understanding some of the concepts by calling their sales team before I bought it.

Cons: There isn't much I don't like. It truly is an outstanding product that I will use for a long time. There is a slight limitation on how many projects you can work on at one time, but that's just because I don't use it for many clients.

Easy collaboration between team members

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: This makes it so easy for people to work together and keep each project on task.

Pros: It is very similar to using Excel. You can instantly see what others have or are adding. You can leave comments on others work. It is fantastic for keeping action items up to date. You can also have more than 1 sheet. This has helped us so much. We no longer have to send email checking to see if things were done. I no longer have to send an email reminding people of things they need to do. I put it on Smartsheet and they mark the date it was completed.

Cons: I really don't have a downside to this. There are a number of different templates you can use and make the sheet to exactly what you would like it to be.

My team at my old job used this all the time to track the hundreds of tasks we were working on

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: I like the cloud based software. It made it very easy to work remotely and to easily and quickly know what was going on. I also like how many different products could be created (documents, flow charts, images, sheets, etc)

Cons: When you have a large team with a large project base, it gets unorganized very quickly. I wish that it was easier to keep this product organized given the collaboration.

User of this software for internal and external projects

Apr 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: The fact that you can create a timeline and use the want chart is awesome. Sharing and allowing security restrictions for certain users is nice.

Cons: It can be overwhelming depending on the use. I look forward to working with Smartsheet directly to learn best practices.

Quick, up-to-date access to all data for your business that can be viewed in real time by everyone.

Apr 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the security it provides with different levels of access so that only certain individuals can view private information.

Cons: It doesn't have tabs on the pages so I must create individual pages for each subject which is cumbersome. There is also a possibility of sharing private pages. It needs better ID recognition.

Does what it says on the tin

Apr 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Simple and easy to use. Thought this was the best system since sliced bread but GoogleDocs made in kind of obsolete. Effectively an online Excel sheet with a few extras.

Cons: Costs money when there are free alternatives. Support is really slow and frustrating. Printing out is a bit of a faff.

Cloudbased spreadsheets

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cloudbased - allows multiple locations to use the same info. Makes it much easier for us to see the data over our many locations. We also use it to schedule out our projects and gets everybody on the same page

Cons: Missing some key excel formulas that one could be used to having. On the brightside they are constantly seeking improvement and adding regularly.

Used for keeping my trainers organized

Apr 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The biggest thing I loved about this software is the ability to share any task or project and also the discussion thread within each project

Cons: We run a small business and this software is tailor-made for much bigger companies. Check out who endorses it.

Connects the whole team

Apr 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best part of using it is that everyone always has the most up-to-date information since we are all using the same spreadsheet. We looked for quite some time and could not find anything else that could do everything Smartsheet does.

Cons: The lack of tabs on individual sheets, as you have in Excel. Instead, you have to make individual sheets. Perhaps they will figure out a way to do this.

Overall: We love having only one version of a given sheet that is always up-to-date,

A project management program that works like Excel

Apr 12, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like how similar Smartsheet is to Microsoft Excel because it makes it that much easier to learn how to use. It also syncs with Microsoft Outlook for full project collaboration.

Cons: The calendar view is limited to only a few tasks at a time. If you want to see the full view of your current projects you need to open it in a new window.

Great cloud based work management platform

Apr 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet is office productivity tool. The tool looks like a spreadsheet and we use it for multiple purposes like timesheet tracking, project management, customer database, supplier database approval workflows, purchase order collaboration etc.
It comes with real time dashboards and is compatible with all the browsers and android and iOS mobile versions. Different levels of permissions can be granted to team members like Viewer, Admin, owner, editor etc. One time forms can be created to collect or crowd source information. The tool can be easily integrated with various other project management tools like Jira, Servicenow etc. Overall this is a versatile tool which can be used for many applications.

Cons: Like any other tool, to do advanced things, people need to go through a learning curve. Smartsheet offers training for the same. In our company we did not take any training and learnt ourselves with some effort.

A great project management platform that integrates well with Outlook

Apr 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Smartsheet has great collaboration features that allows you to share projects with other users with ease. It also integrates with Outlook so I can upload a task received in an email so information is all in one place and I can set alerts so I don't miss a deadline.

Cons: Some of the features are difficult to understand. It takes a lot of time and energy to learn the tools and get the most out of it.

I use SmartSheet for project management

Apr 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's great software, kind of like a cross between Excel and an online project management platform. If you've worked with spreadsheet software in the past, it will feel intuitive. It has a ton of features that are excellent for project management and team work. Some of my favorite features are update requests (you can send an update request to anyone in your organization and it will ask them to update you on their progress in the context of your sheet or a cell within your sheet), as well as scheduling helpers and functions like SUM, AVERAGE, etc. I use it for keeping track of my scientific data AND managing my projects. Really great tool!

Cons: This is both a pro and a con -- the software development team is very on top of stuff, and they seem to make a lot of changes and updates. Fundamentally this is a good thing, but it's sometimes annoying to have to figure out a new UI all the time. There also isn't support for as many functions as Excel. For example, there's no standard deviation function.

Capterra-loader

Great for teams both large and small

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet is very similar to Excel in a lot of ways but once you get the hang of it, I feel it's easier to use, functions better and looks nicer. Overall, it's a very helpful platform to help juggle multiple projects.

Cons: If you plan to input a bunch of data into Smartsheet, but aware that it may run super slow. Also, if you tend to rely on shortcuts, you'll find it's a bit lacking. Overall, Excel may be your better bet.

Easy

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and learn this software. It meet all the needs I have for the projects I manage and helps me keep them organized.

Cons: No cons as of now, I am still getting to know the product but it has been awesome so far. I look forward to learning more about it.

Use it all the time for work

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: I really like the feature of being able to share a certain line of the sheet with the person or people that need to take action on the work.

Cons: There are some weird formatting quirks of the tool. It is not quite as intuitive as I would like it to be.

I used this product along with a team to manage projects ranging from marketing to technology.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So easy to use and update. Formatting was easy, moving things in priority was easy. This was no frills product management software that allowed even the newbies to get up to speed and start using it quickly.

Cons: The only issue I could see was version control. So I would download a copy of my sheet each night in case another with permission to update info wasn't careful.

Smartsheet is a great way to stay organized!

Apr 09, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I love how simple and similar to excel Smartsheet is. You can use it for personal use and for work to stay on top of endless tasks.

Cons: For the office environment, Smartsheet is helpful only when everyone wants to use it. For helping a team be more efficient the product needs someone to manage the process. or else it becomes very easy to forget to use you.

The best app to work with projects in the cloud

Apr 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Easy to manage, great interphase and enormous set of tutorials to get the best of the app.

Pros: Very intuitive interphase works perfect, has a great customer support and they are constantlye sending information to you through email to improve the use of the app, it has a lot of options not only the basis tool for projects, also comes with an enormous set of administration features for you to evaluate costs, budgdet and expenses of your business, it is very complete and has a great interphase for teamwork.

Cons: It can be a little difficult to implement because it requires a very engage team, this kind of app need a lot of information to feed in and to have all the details of the project correctly set, if not like that I not recommend for you to spend money in this app.

Great cloud based sharing system for files and notes

Apr 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Able to share between people with notes or files. No need to email back and forth but you could set it up so you could email notifications when changes were made on the sheet.

Cons: The project sheet does not allow for a task to be assigned to more than one resource, and duration is not affected by resource allocations.

Great online spreadsheet package

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Smartsheet is an easy to use web based spreadsheet software. Being web based, team members can log in from anywhere. Allows calibration from anywhere.

Cons: It has most of the normal features from more well know spreadsheets but Smartsheet cannot do the advance functions in other software. I dont believe most users will notice this limitation but some advance users may.

A bit too chunky and not much better than just having a google spreadsheet

Apr 05, 2018
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Its nice that you can log in from anywhere and have multiple users. Easy to assign people tasks and attached documents.

Cons: Not easy to use. The interface is chunky and not very nice to look at it. I didn't use a mobile version so not sure if that's better.

Capterra-loader

I call this 'excel spreadsheet on steroids.' If you need to save a lot of files, this is a must have

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Unlimited file storage in this cloud based system. You can basically create a spreadsheet that has limitless functionality. Upload files, photos, data, and keep a communication log. You can even use this program as a CRM if you want.

Cons: The app is a little tough to use for some of its features. when trying to open a row and see attachments, files, and sub-rows, it is often difficult to click on the right spot due to how small some of the icons are on the screen.

Overall: A cloud based storage program with a spreadsheet format. Ability to share with members of your team and collaborate is spectacular if that fits your need. You can set alerts to notify you when someone else on your team makes a change to a task, and you can quickly move large groups of data or files from one sheet to another by simply selecting them and clicking 'move rows to another sheet.' This will move the row AND all attachments in one quick step.

Good management tool for projects

Apr 04, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: Good value for money. Does what you expect.

Pros: I like the ease that our team can collaborate on project information. As not all users are project managers it¿s key that software (like this) is intuitive for users of other office admin software.

Cons: Nothin I can put my finger on. Easy to use, good on boarding for all the team. Some limitations for advanced PM users but not a deal breaker.

Smartsheet...a quick and easy Project Mgmt Tool

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great project management tool for both personal and professional use.

Pros: Ease of use. Quick reports and different data views. No bugs. Continuous improvements to UI/UX. Great Kanban boards to layer on top of the schedules. Wonderful collaboration tool for both licensed and regular users.

Cons: Would be nice if this could integrate with Accounting software to become an ERP software for business. Maybe even able to integrate with Atlassian/Jira.

Good for managing medium-size projects

Apr 04, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to create and link multiple boards. Easy to manipulate columns of each board separatelly. Nice excell-like formulas

Cons: It is hard do manage bigger projects - it starts to be to much complex and start working very, very slow.

Great tool for organization

Apr 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: I leverage this software for audit reviews and task logging and it helps me work through all accomplished tasks and enables me to connect different components of review to each other, which creates a seamless flow of evidence tied to the review.

Cons: The software requires some technical skills to use. Playing around with it is useful, but can be a timely process in order to learn how to leverage the software to its maximum potential.

Easy to work in and does the basics well.

Apr 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: It works a lot like an excel spreadsheet in how you treat the cells. So far they are easy to manipulate, add, and remove information as needed.

Cons: So far just that the colors could be more distinctive with the graph but I'm new to it and maybe this is adjustable.

Great Collaboration ,crowd sourcing and office productivity tool

Apr 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If you love spreadsheets, you will love smartsheet. We wanted a simple tool, to crowd source ideas and smartsheet did the job well. There is so much funtionality available in smartsheet and on the top of it, you can build your own stuff, if you are willing to learn the tool.
We wanted to gather information from our 400 odd stake holders. We had their email ids and using smart sheets we sent a webform. our stake holders filled in the required information and attached required documents. All this information is saved on smartsheets. Smartsheets has great reporting capability too. Conditional formatting is easy to implement.
One can link a cell on one sheet to a different sheet altogether and data can flow between the sheets. One can give different levels of access to collaborators viz read, write etc

Cons: some effort and time is required to learn the tool and get the best out of it. There are lots documentation, video tutorials available to make this easy.

Overall: collaboration, crowdsourcing, reports etc

Just like Google Sheets, but better

Apr 01, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: This software is practically Google Sheets, but with more functionality and better features. It's collaborative Excel, with more features and to do lists.

Cons: I don't have a lot of cons here because this is just a lot better than using Excel or Google Sheets, in my opinion.

Capterra-loader

Easily shareable work management tool

Mar 31, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use if you have experience with excel, plus it is compatible with other software and with email clients.

Cons: Can't have multiple editors at once, and requires constant saving and takes a while to learn how it all works

Capterra-loader

If you work in a team, you should give this a try. It's efficient management tool.

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It's very similar to excel which most people are used to, so for me, that made it really easy to work with and get used to. The user interface on its own is also very sleek.

Cons: I have to say, this software is really good, but the price seems too steep in my opinion for a license.

Smartsheet is google sheets on steroids

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is a wide range of functionalities offered in this tool. Pair that with the option to have multiple persons collaborating, you have your perfect task manager.

Cons: It's quite technical and takes a bit getting used to, but once you have the hang of it, it's a breeze.

Smartsheet gives our team a way to track & monitor ongoing projects via a shared document.

Mar 30, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet has some extra "data" that you can add to your lists -- like NOTES. The notes list who entered them -- which is very helpful on multi-user lists. Being able to add attachments and "rank" line items is also a huge benefit. Our team has also found that each of us prefers to look at the documents in a different order -- which SmartSheet accommodates. It only takes a few clicks to get the list re-ordered how you want to see it.

Cons: lines are assigned to an individual person, it would be helpful to be able to add multiple people to the same task line. Unless you create a "combined" user, there doesn't appear to be a way to have more than 1 person assigned,
I think the ability to re-order the list when I want is a huge help, since the other members of my team typically prefer a different sort order. The only caveat is that I found how to re-order and organize/view the data was not quite as straightforward as I would have thought -- but it is more than doable!

Overall: Shared team organization for project lists, etc.

Helps manage daTA

Mar 30, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: This tool is easy to use and flexible when having to out in large files and data. It owerful push helps us keep organized

Cons: The system can run a bit slow when uploading a large file, and can take awhile to get everything in its place

100% points

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Didn't find any cons, it's a great software for small businesses. It costs per user per month, but it's a lot cheaper than other softwares.

Pros: Smartsheet is a friendly software that makes every small business more productive. It uses kanban system that allows you to be much more organized with each project.

A fantastic alternative to track things

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Coming from using Salesforce, this was a less expensive alternative to tracking my sales, whether they be customers or leads

Cons: It's a little tricky to keep track of every single person I come in contact with, as well as transferring items from one sheet to another can be a little tough.

I use this for personal project management

Mar 29, 2018
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: This software is extremely helpful for visualizing company project progress. It is especially helpful if you already use excel.

Cons: The project management functionality is cumbersome and tasks/projects depend on conditional formatting and formulas to work well. I would like to see a better template created for project management.

Capterra-loader

Intimidating to start up.

Mar 29, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I'm not a huge fan of the layout as the sheets in Smartsheet are treated like spreadsheets, however, it's nice that you can select multiple line items at a time to copy elsewhere or to even figure out the sum of numbers like an Excel sheet.

I also like that I can make comments on a line item and email it to a coworker so that they can follow what I am referring to. I also use the "reminder" function on line items and appreciate the emails reminder it sends at the time I specify.

Cons: It can be difficult or overwhelming to get started at the beginning as a blank spreadsheet is intimidating. If you're not a patient person or don't have a great logical mindset, this is not the tool for you and your company.

Overall: Used this for event planning until I found a software better suited for my company. However, if you love creating spreadsheets, this is the tool for you.

Very easy to organize our projects.

Mar 28, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We can create projects and share with the involved people, and they can access simultaneously, unlikely Microsoft Excel we were using.

Cons: We couldn't find any cons about this software. We're still improving and testing, but everything is good until now.

Customizable

Mar 28, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Love that you can customize just about anything you want or need with SmartSheet. You can switch between multiple views. Its a good mix between project management and task management software

Cons: I dont like that multiple people cant edit at the same time or that you have to save after you make changes

It has more features than Excel, but some of the conditional formatting is sometimes hard to set up.

Mar 27, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: Smartsheet has the ability to do so much more than Excel. You can include attachments, sort, filter, create reports, color code via conditional formatting, etc

Cons: It has been difficult to reach our account rep. Initially, they were responsive; later, it was difficult to get a response from the rep.

Capterra-loader

I used smart sheet in my previous digital marketing role and loved it

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like how versatile the tool is and its ease of use. The tool makes my job much easier than trying to track everything in excel. I also like how you can share and collaborate

Cons: even though it's a great collaboration tool I still wish it had more features like excel does to make things a little easier

A Robust Project Management tool

Mar 25, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: It is an amazing tool for tracking huge projects, assets, and simple to do lists

Pros: In Smartsheets , the sheets are treated like spreadsheets and that you can select multiple line items at a time to copy elsewhere or to even figure out the sum of numbers. The ability to make comments on a line item and email it to a coworker so that they can follow what I am referring to

Cons: Creating a backup is a challenge. It's not intuitive and involves way too many menus and steps. They kind of get you on the "plans", for instance if you don't have a certain level plan you don't have access to all of the features. You are also only allowed so many sheets on the lower level plan. You can not update/change a template you have to re save as new.

Powerful project management with the magic of spreadsheets added.

Mar 24, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The similarity to a spreadsheet means it is instantly familiar to Excel etc users.
Resource management across projects highlights over-commitment.
By Workplace themes mean you can wow clients with personalised reports.
One paid user can share reports to many free users.

Cons: It theoretically integrates with other software but it hasn't proved practical.
Limited use of formulas means the spreadsheetiness has limits it shouldn't have.

Overall: Shared project management that anyone who can use Excel can use.

Smartsheet should be Prettyaveragesheet

Mar 23, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that it's functionality is similar to excel - that makes it more familiar to me and a bit easier to use.

Cons: I would rather use excel online on a cloud-based platform rather than smartsheet. It just seems like one more tool that I have to learn to use.

very smart. Cool design.

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like that I can access many tools that I need for a project all in one handy program. The design is very sleek and modern, which i enjoy.

Cons: There isn't a way to view live updates when more than one person is editing the same document. In the beginning I had to watch youtube videos to learn the functionality, but I caught on quickly.

Overall: This software allows me to be more productive with one program than i could be with 3 seperate programs.

SmartSheet is a Helpful Replacement for Microsoft Project

Mar 22, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I didn't have access to Microsoft Project and used SmartSheet as a replacement for timeline management and it worked great. It was easy to learn and use and great to share information with our clients.

Cons: The features are limited but we were able to build customized timelines with a gantt chart view, which was very important to our project, as well as share the timeline with our clients externally.

Good Tool for Collaboration

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It's helpful in keeping track of different projects. Great use in making smaller projects from bigger projects. Ability to see who is using the same sheet.

Cons: Being able to see live changes on the sheet from another user. The sheet feels slow at various times throughout the day.

Smartsheet for Sharing Real-time Data

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Excel spreadsheets that are live and editable in real-time. There is no better way to do things when other softwares are not yet in play. The ability to tile a spreadsheet and move data from one step of the process to the next is outstanding.

Cons: Too many administrators can be a problem as it can skew data being entered. Too many people being inside of the spreadsheet at one time can save data over something you have just done if you don't see that others are working in it at the same time.

Fairly user-friendly way to manage and report on projects

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I'm not a certified project manager, so I don't know how someone like that would feel about Smartsheet. But for my project planning purposes in the marketing area of our company, it helped keep staff informed and on task. I would use the Smartsheet as a way to run our project status meetings, filtering by each component assigned to each person, which really made the meetings more efficient.

Pros: I like that you can integrate Smartsheet with Atlassian's JIRA. I did this during planning for a large event, and it really helped everyone involved stay up to date on their tasks and helped them update others in turn.

Cons: The user interface isn't as clear as I would want it to be. I often felt like I was searching for a function that I had used many times but couldn't find again.

Sharp, High-Quality Management Tool

Mar 19, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Really smart, functional product to keep organized!

Pros: Modern, thoughtful design. Tons of useful features and elements to make collaboration a breeze. Can track a wide variety of information in multiple ways. Easy to share.

Cons: Cost is a little bit high for just one license. If you are using as a collaboration tool you need to be able to have many users, and this would get expensive for small firms.

Simply yet sophisticated software for project management

Mar 19, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: It is like having all of the products you would use to complete a project in one easily accessible platform, with toolbars, and some helpful tips.

Cons: I had to watch some of the videos on the company's youtube page to understand all of the tools on the toolbar.

Excel on Steriods

Mar 17, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its an online spreadsheet with a very flexible forms & functions. For instance, you can select multiple line items at a time to copy elsewhere or to calculate the sum of numbers. You can also easily share your spreadsheet which is handy.

Cons: Unlike google drive when multiple people are viewing a sheet at the same time, the changes are not real time. The other user will not see changes until you click save.

Overall: Working with data all the time is it important is have flexible tools handy to easily crunch numbers and format the data the way you need it. It is great to use as a database of clients and their contact information. Having a shared excel is very handy in the workplace.

Great collaboration tool company wide!

Mar 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love using Smartsheet as it has given our company the ability to collaborate on projects with on and offsite employees from all of our different facilities. This is also a great tool for creating alerts and assigning tasks to those working on specific projects. Smartsheet also offers great reporting functions to grab information from multiple sheets.

Cons: The formatting options are definitely not as robust in Smartsheet as they are in excel, but they still get the job done for the most part. Can be a bit costly depending on the number of licenses needed.

Overall: We love Smartsheet. It is an easy way for us to stay organized and on top of all of our projects.

Smartsheet as a task management system

Mar 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Smartsheet has been a great tool for our business especially in the accounting and human resource areas to manage tasks for accounting month end closes and payroll.

Pros: Smartsheet is very easy to use. It is very familiar and the design seems to be very similar to excel which is a plus in my opinion. I like the customization features. You can really make it how you want to make it.

Cons: I have founds some limitations albeit minor ones. One example is that I would like the option to mark all check boxes in a column as checked or unchecked easily by using the column options.

Capterra-loader

Very good tool for collaborative working on the cloud!

Mar 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Love how this system allows me to log on and update from anywhere. Also love how other workers from abroad can log in and update. Love the web forms too, awesome way to get everyone to fill out specific fields with their info.

Cons: Don't really have any big gripes about SmartSheet, would be nice to have a way to format the sheet with alternating colors for each row for ease of viewing larger sheets...

Regular user in a large video production company.

Mar 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Easy and fast access to information about many productions. Ability to link many projects into single dashboards.

Cons: No complaints at this point, though it would be good to integrate the calendar tasks into my Outlook calendar.

I've used Smartsheet a couple of times for different work projects.

Mar 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to access, can use online not just via software. There are lot of features available. Cost efficient, even has a free trial.

Cons: Some of the features are hard to understand. The program does not autosave. Integration isn't always optimal.

A lot of potential for businesses

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: If you are managing data in a spreadsheet (tasks, events, projects, contacts, etc.), do not do that anymore, Use Smartsheet. Basically, you can use smartsheet just like a spreadsheet.

Cons: I did have to uninstall and it was hard. Still can't uninstall. Wanted to put it on new system. WIll call customer service

Efficient Project Map

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It provides good opportunity to mapping project and following dead line. Easily highlight due date and increase of priority of current roadblocks. I haven't involve much with other features but it was easy to see big image of project while working in tight time

Smart sheets for small businesses

Mar 12, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: This is great for a small or medium sized business to use for schedule purposes. It is very easy to make a sheet and then share it with whoever is necessary. One feature that I really like is the fact that your colleagues do not need to have a license in order to go on and see what you've posted or shared.

Cons: This can't be used in place of a project management tool, it's more of a supplemental scheduling tool. Other similar software can take the place of most of your project management needs but this is not one of them. It lags a little but while using it on a mobile device.

Smartsheet for Project Management? That's Smart!

Mar 12, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Smartsheet was one of the original PM software providers. It has user intuitive graphics, is turnkey (no training required) and is great at managing projects.

Cons: Smartsheet is somewhat dated compared to newer PM software providers.

Overall: Smartsheet. One of the original and still one of the best!

Powerful Hybrid

Mar 12, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Extremely powerful and customizable. It brings together all the benefits of spreadsheets and project management tools in a single powerful hybrid.

Cons: You need to learn a lot to use all the resources. In addition, spreadsheets are not ideal in case of very complex management.

User-Friendly Approach To Project Management

Mar 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Smart Sheets is relatively easy to pick up and start realizing it's vast tools. Definitely love utilizing the Gantt charts.

Cons: While it's easy to use, it does take a little bit of time to fully utilize all of it's various functions and capabilities.

Capterra-loader

Perfect for single sheet sharing.

Mar 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has an intuitive user interface .
Makes it easy to make short ,simple comments on line items and mail to a co-worker to work on.I like how easy it is to share single sheets with this program. I have recently fallen in love with the card view option on smartsheet ,which is perfect for agile project development.

Cons: As good as this is ,there are just too many advertisement banners while using this program. Also it appears like there is a downtime every other week ; these need be fixed.Also ,it currently lacks real time data synchronization.

Capterra-loader

Great for collaboration on schedules

Mar 10, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A lot of functionality and has tremendous power to allow for collaboration between organization of project schedules and outlines.

Cons: Ease of use isn't great. Takes time to learn trick and the user can easily use work that is not recoverable and can cost hours of work to be lost.

SmartSheet.. Everything for team project collaboration

Mar 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is an excellent tool for collaborating on projects, tracking deliverables, creating dashboards and input forms. It is easy to use and affordable for small teams.

Pros: This product is easy to learn, has great on-line training, videos and support. One-stop shopping for forms, gantt charts, email, attachments.

Cons: You can't fix a date in concrete and let it have predecessors. Sometimes this is necessary when doing backwards calculations Printing to a plotter is a challenge. The Sights charts and tables still need more work. The Jira interface is expensive.

Capterra-loader

It's a very cloud software for PM

Mar 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is cloud based, so can access it anywhere. They clearly think about intuitive and easy workflow enhancements.

Cons: I really didn't have any complaints though, but it did crash a few times. I think can be improve very soon.

Overall: It helps manage job lists for multiple team members on the cloud.

Lots of great features, helps make tracking items easier

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: There is a plethora of features available through Smartsheet, ones that you typically do not see with other project management tools. For example, you can incorporate attachments within task lines in your project on the website directly. There are also many different types of project tracking templates you can choose from. Very handy software!

Cons: The mobile version is lacking a little. Whenever there is a new item created, it goes all the way to the bottom of the list. I hope they can fix it so that you can add directly above/below of a row.

I thought it did a great job of helping team manage projects.

Mar 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I really liked how user friendly the interface was and thought it was extremely easy to get used to.

Cons: I think that the cost to use the product was a little to high, as the software is kind of like a formatted excel doc in reality.

Smartsheet gantts are pretty but time consuming to upkeep

Mar 08, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: Smartsheets is an option to Gantt Chart effectively but to upkeep it can be somewhat tedious and the customization options can be good for some fields and lacking in others. Could use a more intuitive design and bright UI but still a usable product if your team prefers its format.

Pros: Smartsheets creates very nice and organized Gantt Charts and with JIRA integration you can instantly create a bunch of tickets at once from smartsheets and have them update in the Smartsheets.

Cons: The colors for use in the Gantt sheet is quite limited (at least match Google Sheets in their preset colors). Entering certain data fields can be very time consuming and some columns cannot be adjusted which bloated my document more. There are on-boarding documents but the UX/UI is not as intuitive as it could be.

Capterra-loader

Great tool for PM to use and collaborate with the resource team

Mar 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to add collaborators without extra license costs
Being able to publish the entire project plan or a subset to a large audience in view only mode.
How easy it is to pickup and use.
Easy links to our Gsuite domain

Cons: Some simple things like importing can't be done by collaborators without a full license.
It doesn't autosave, so if you make a quick change and try to exit you get prompted.
For a google linked product on the cloud, I'd like autosave and version save.

Overall: Collaboration with a spread out project team

Capterra-loader

Easy to Use, Easy to Share, Great for Sharing Schedules with Internal and External Teams

Mar 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, easy to add collaborators, inexpensive alternative to MS Project, very easy to setup and configure

Cons: Needs better integration with ticketing systems like Jira and notifications to those on the project. A dashboard showing overall progress on a project or all projects would be nice.

Excellent tool for working with teams on projects.

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Smartsheet is very easy to use, especially because of the MS Excel similarities. Easy to create & track project plans. Can be customized to fit most all needs when collaborating with others. Like that forms can be created.

Cons: Wish there were more app integrations, especially with church management systems, along with more advanced features for forms.

Easy to use work management tool

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Easy to track work tasks, the time it takes to complete them and the ability to collaborate with team members
-Streamlined tool, easy to use right away and see an immediate impact
-Add ons for Office 365 which makes sending emails to a work task steamlined

Cons: At times it could be more robust with some of its offerings, but in contrast the straightforward ability to use this work management tool is a welcomed attribute. Programs can become too complex that users aren't willing to spend 4 hours just learning how to use them. SmartSheet is a great tool that can be used by anyone.

Easy Submission

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I use this tool in order to submit Client increases, reallocation's, etc/. Very easy to submit a form and then organize onto the spread/smart sheet.

Cons: The only thing I do not like about Smart sheet is that there is not good way to do ongoing notes if using for accounts. There is the comment section but if needing to make a lot of notes for a lot of other people to view it is hard to put notifications on them.

Great tool for Planning, tracking, automating and reporting

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Powerful, could based tool that drives performance by optimizing campaign execution, accountability, and results.

Cons: It would be great if they can include more options similar to ones from Excel, for example graphing. Also, they could make a downloadable software that would sync with this online version, because any disruption with internet may affect the product.

Mr

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Smartsheet is cloud based, so can access it anywhere. Love the little things like hitting the "insert" key inserts a new row. They clearly think about intuitive and easy workflow enhancements. Granted, we're not advances users of Excel, but in our architecture practice, there's nothing excel does that we couldn't do in smartsheet.

We also use the Gantt chart feature for design and construction schedules. We didn't have MS Project before, but now we don't need it.

Cons: The last time I checked, their Kanban worksheet setup didn't make sense, whereas Trello had it figured out. I was going to say the timeline formatting options in the Gantt charts left a bit to be desired, but I just checked and they fixed it! So there you go - great and constant feature development. Neutral grade for customer support because I've never had to use it.

very usefull

Mar 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: smartsheet has a relatively simple user interface. If a spreadsheet contains date, smartsheet will create a calendar view. As information is updated, other smartsheets tracking the same task, project or data-point are updated automatically. the service also has alert for when a task deadline coming up.

Love the way Tasks are being assigned

Feb 28, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Smartsheet helps with very user friendly screen to mange the task assignment. Adding new members to the project is quick and does not take much time from our project managers.Helps overall with project management and task assignment too. Managing task status is quite easy and it helps meeting the project milestones.

Great spreadsheet software for project management and work collaboration

Feb 28, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet is a great software for project management and work collaboration. Its easy to use and flexible. It has free templates with gantt charts integrated or import your own. You can make tasks lists and workload reports. Clients can be involved and collaborate on a project. Email notifications are send with which change made. Its way better than using Excel.

Cons: It can take awhile to learn all the functionalities. A bit expensive for small teams or businesses.

Lets us enable Billabel and Non billable hours

Feb 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We manage billable and non billable project hours using smartsheet. The custom fields let us managed these options. It helps us with right billing.Time management for the team has been helpful using this PMS. It helps us run custom search and export the billable hours for the client.

Managed project filtering helps

Feb 28, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Smartsheet helps with custom filters on the projects reports. Our team can filter the projects and run a report accordingly.Smartsheet projects maangement helps us manage projects with a few clicks only. It helps us managing info in the database in a readable format

Smart Sheet is great for tracking projects in any given industry

Feb 27, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I really like the look of the software. It seems very user friendly and it is price friendly for the users as well.

Cons: The software can seem to be a little confusing with its functions. The font size is a bit smaller than what users would prefer.

Overall: It is a great tracking tool rather than creating various tracking spreadsheets and it is not time consuming.

Helps with Reporting

Feb 27, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Smartsheet helps us with the custom reporting. We can define the filters easily to get the required data in the project reports.

Cons: It helps us managing various format for the reports and helps us managing the projects well. User management is easy.

Limited capabilities but great for small, team, task lists.

Feb 25, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I liked the simplicity of being able to use this as a secure, company-wide living job list. We've since outgrown it and switched to a more robust platform. I know several small freelance operations who use it still for job management lists and updates.

Cons: At least in my experience, I was unable to have multiple users updating a spreadsheet at the same time without items getting jumbled. It get super annoying to always have to hit refresh first, hurry up and make my changes, hit save, and then let everyone else know I was out of the file. In this aspect, google sheets has them beat. If you're just using it for spreadsheets and project management, I'd recommend google sheets instead.

Overall: It helps manage job lists for multiple team members but it's expensive for using it just for that. I'd recommend google docs instead or take advantage of other features that it has to offer in order to make it worth the money.

This is a great cloud based sharing system for files and notes

Feb 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love being able to share between people with notes or files. We did our whole audit this way in the past and everything was in one place. No need to email back and forth but you could set it up so you could email notifications when changes were made on the sheet.

Cons: It wasn't often but it did crash a few times. You wouldn't lose anything but it was certainly an inconvenience. I really didn't have any other complaints though.

Overall: It was great for when I needed to share files with auditors.

Really good project management tool

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Smart sheet really helps to maintain records in typical software company. Great for project management.

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Work closer to customers

Feb 22, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Had many features for sharing and editing sheets and to do lists, although we didn't use those features. Never had errors, easy to share sheets.

Overall: Its an excellent tool and we love the camban option.

Projects status visual reporting helps

Feb 22, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Smartsheet brings the great reporting feature which helps us manage the status of the projects quite easily. The team can export data out of Smartsheet and present this in the CSV format with various filters to the management.

Cons: The user interface cab be improved. The functionality looks good and helps performing various activities.

Great web-based spreadsheet!

Feb 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Web-based and able to create forms, etc Fairly inexpensive to use Very easy to use and can work on any platform

Cons: It's not Excel Generally needs Internet access to use this Security may be an issue with this piece of software as its cloud based

Decent sheet managing software, not very elegant or user friendly

Feb 16, 2018
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: An okay software, probably more useful if you utilize all the features. However, we were able to do everything we needed on google sheets.

Pros: Had many features for sharing and editing sheets and to do lists, although we didn't use those features. Never had errors, easy to share sheets.

Cons: Poor user interface, not very elegant looking. Scrolling wide sheets was cumbersome. Everything we did on smartsheet we could do in google sheets.

Eeasy to use and offers many functions similar to MS project

Feb 14, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The project sheet enables the use of predecessors and duration-driven dates. In addition, many other capabilities are available (e.g. web forms). Collaboration feature is excellent.

Cons: The project sheet does not allow for a task to be assigned to more than one resource, and duration is not affected by resource allocations

Overall: Our users who are not sophisticated enough to use MS Project can still create project schedules, using duration and predecessor-driven dates. The collaboration feature allows non-licensed users to send and receive updates to the templates.

Great way to collaborate with unlimited users!

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Love that we can use this software to collaborate with unlimited users! It's a great way to work with clients on projects! Automated actions and reminders are helpful to the team.

Cons: There are a lot of capabilities, so it can take a bit of time to really get to know how the software can best increase productivity.

Takes the spreadsheet to the next level

Feb 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to convert columns and rows into dynamic fields increases the utility of the spreadsheet by multiple folds.

Cons: The software is little too expensive from a small firm perspective. It is good for a single person but as soon as we think about getting multiple licenses, it becomes less value for money.

Great Ganttic style software tool

Feb 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Loved the way Smartsheets gave us a number of ways to view information we provided (Ganttic, Calendar, title cards, List). Easy to share content with team.

Cons: Pricing gets a bit expensive if you have a lot of potential admins on the account. Also takes time to completely set up content so dates, dependencies and content are reporting correctly,

Overall: Great software for project management with Ganttic views

Multi-functional Tool for Project Management

Feb 08, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: One of my team members was able to create a content calendar for a broad editorial group within the platform and it worked great and had excellent adoption from a cross-functional team. Vet it carefully for your particular needs before making an investment -- SS has a lot to offer for the right projects.

Pros: SmartSheet provides a lot of great features: easy-to-use "card view", quick Gantt charts and easy entry of tasks. I really like the simplicity of the tool as it feels very much like Excel at first blush. The two levels of access -- one for power users and one for light editors -- helps keep the tool in a very affordable price range. I absolutely love the ability to create a web intake form within minutes that can be published live for use without a login to the system. The form is highly configurable and is a great way to grab structured feedback or details from individuals.

Cons: SmartSheet is not a fantastic project management tool for software development. While the web-based intake form is decent for reporting bugs and it is a relatively simplistic tool, tracking items from beginning to end and creating validation loops should be easy but is not. Granted, we were using the tool for something it wasn't technically designed for, but much of the functionality is available within the platform for "light" development teams. Unfortunately, the implementation of specific task-driven items simply wasn't where it needed to be.

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So many possibilities!

Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Smartsheet is a truly robust piece of software. If you're a fan of spreadsheets, then Smartsheet is going to be the solution to a lot of your problems. It has all the functionalities of programs like Excel, but amplified! There are so many custom column properties you can apply, and ways to view and sort your data to make it easier to digest. There's really no shortage of ways to make this product work for you.

Overall: It's nice to have such a versatile spreadsheet system that is implemented company-wide. Everyone is on the same page and can add changes/updates as needed for everyone to see.
There is definitely a learning curve with Smartsheet, as there is for many other robust products. If you take the time to familiarize yourself, though, the product will really work for you.