Smartsheet.com

Smartsheet

4.5 / 5 544 reviews

Who Uses This Software?

Smartsheet's intuitive online work collaboration app is used broadly across organizations to track and manage diverse types of work, which means buyers can be front-line managers, senior execs or IT.


Average Ratings

544 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $14.00/month/user
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Smartsheet.com
  • www.smartsheet.com
  • Founded 2006
  • United States

About Smartsheet

Plan, execute and report on work in a single live platform. Execute faster, effectively collaborate and automate productivity killers in any part of your business without needing help from IT. Automate the most complex work simply, easily and in the cloud using simple rules any business user can create.


Smartsheet Features

  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Task Management
  • Workflow Configuration

Smartsheet Reviews Recently Reviewed!


Greatest Mastersheet of them all!

Jun 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Smartsheet is portable tool - downloadable Smartsheet App. I can access it anywhere and any device I like, most especially when I'm in a call and I need to access my Smartsheet I just use my phone. The best way to put your records either old records or new is to use the Smartsheet, it will keeps tracks and give you relevant results that make your business successful. I can say Smartsheet is my partner in life he give me what I want like to plan, capture, track, automate, and report on work at scale, it's very helpful for our team to analyse and realize things that needs for improvement in terms of work.

Pros: Smartsheet helps me do my work more easier and faster. I really appreciate how Smartsheet helps and understand what company needs. Best Application Ever! It's very easy to configure and display what you want to search even if the data storage is so large, it can still be on the right track that you looking for. For my project that have a lot of campaigns, I can easily group all my tasks on what ever priority level, and the corresponding deadline for the task. It's one of the basics that is bigger plus to every business man out there. Moreover, each row may display emails stored within it, files attached to it, with a discussion board connected to the task. I'm always excited and thankful every time it resolves any updates, notifies interested staff, and tracks of document versions, sending alerts for approaching deadlines.

Cons: People out there might say other App is better but I assure you Smartsheet is the best. You just need to gain your skills by the help of Smartsheet, your business will be successful in the future.

Smartsheet has the perfect balance between usability and feature set

Sep 22, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Not as complicated and cumbersome as MS Project, which tries too hard to apply complicated logic to your project plans. Smartsheet simply gives you the ability to create plans of any level of complexity. Conditional formatting allows easy review of start/finish dates and who is assigned what. Collaboration is easy and effective as you can share with different levels of permission, and export only those elements you want others to see and work with. Having the product in the cloud makes access simple and reliable. Only once in 3 years have I not been able to access my project plan immediately, and even then it was up within 5 minutes. Easy to learn and train others on, so you can bring collaborators in quickly. Easy to edit as it uses all the intuitive elements of cut/paste and drag/drop. Vendor has been helpful when needed, but mostly in the background which is what I want. I just need functioning software and a place to go for help, not endless tips and promotions.

Cons: Creating a backup is a challenge. It's not intuitive and involves way too many menus and steps. There should be a simple way to create a backup offline for audit or versioning purposes. There needs to be an auto-save feature. I've had new collaborators lose their work because they forgot to manually save. For a product that operates with the ease of Google Docs in the cloud, the expectation is that there is an auto save feature. The 10-minute reminder message is not sufficient.

Recommendations to other buyers: Do the 30 day trial. Import your existing project plans or build a new one. I don't do complex resource allocation and capacity planning, so you may want to explore that functionality if you use the full feature set of MS Project, but for 99% of project management this tool gets you up and running and managing your projects effectively. These types of products are supposed to make your life easier, not introduce a whole new system to learn on top of your project, and Smartsheet seems to get this.

A functional hybrid of project management software and excel

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet is fantastic if you are a project manager or anyone that tracks things collaboratively. I use it daily to keep track of projects. It is like google sheets but has much more functionality with a unique blend of project management flavors. It is easy and intuitive once you get the hang of it, and doubly so if you are accustomed to using google sheets. Even if your teammates don't have licenses, you can invite them to look at and collaborate with your project, add comments, attachments, and even alerts. As an applicant tracker, I use it to keep track of new hires. We attach their new hire paperwork to the smartsheet (instead of emailing sensitive documents) and other HR members can go in and look and progress, check off when they do their part (benefits orientation, enter into payroll etc) so i can keep track of where the employee is in the process.

Cons: There is a bit of a learning curve. When you first use it, you think that there isn't much difference to google sheets, but once you go through the training, see examples and use it for awhile, it is hard to go back to google sheets because it just doesn't have the functionality you need. Some of the formula functionality of say, excel is missing, but they are making improvements to the platform all the time.

Smartsheet is an amazing tool to keep projects moving along!

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet is my all time favorite marketing software! Not only can you include and integrate project management, sales and other departmental functions but for marketing alone Smartsheet allows you to easily manage campaigns, events, content calendars, website and allows for initiative tracking (i.e. - results). Within each of these functions, you can assign users who are in charge of projects, enhance the internal communications by parties seeing where one is in the process and collaborate amongst many different departments. It truly allows for multiple business functions to be able to come together in one place for a strong marketing, sales and project management platform.

Cons: Smartsheet can operate very slowly when there is a large amount of data in a certain sheet. It decreases the strong user experience and also can make the process more cumbersome at times. The sheets can also be deleted with one click of a button and never be recovered again so you have to be mindful of your actions on the sheet and know all users who are using the platforms have been properly onboarded.

Overall: Smartsheet allowed me to personally increase the project management aspect of my role. It also allowed me to quickly and efficiently manage and update campaigns, content calendars and other key pieces of our marketing organization to keep projects moving forward.

Multi-functional Tool for Project Management

Feb 08, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: One of my team members was able to create a content calendar for a broad editorial group within the platform and it worked great and had excellent adoption from a cross-functional team. Vet it carefully for your particular needs before making an investment -- SS has a lot to offer for the right projects.

Pros: SmartSheet provides a lot of great features: easy-to-use "card view", quick Gantt charts and easy entry of tasks. I really like the simplicity of the tool as it feels very much like Excel at first blush. The two levels of access -- one for power users and one for light editors -- helps keep the tool in a very affordable price range. I absolutely love the ability to create a web intake form within minutes that can be published live for use without a login to the system. The form is highly configurable and is a great way to grab structured feedback or details from individuals.

Cons: SmartSheet is not a fantastic project management tool for software development. While the web-based intake form is decent for reporting bugs and it is a relatively simplistic tool, tracking items from beginning to end and creating validation loops should be easy but is not. Granted, we were using the tool for something it wasn't technically designed for, but much of the functionality is available within the platform for "light" development teams. Unfortunately, the implementation of specific task-driven items simply wasn't where it needed to be.

Makes my life SO much easier

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Device independence and cloud storage allow for full-team collaboration without purchasing extra copies of an application.

Cons: I would like it even better if a file were able to have several sheets, like in Excel

Overall: I have been using Smartsheet for over three years and absolutely love it.

As a project manager, it is difficult to run a project through Microsoft Project and still have the entire team able to see and/or update the plan. Smartsheet allows full control over who can see, who can edit and who can share the project plan. It allows team members to make status updates and pull reports.

It is MSProject functionality with MSExcel ease of use. And being cloud based, it is device independent and your team members do not have to own a copy of the software to see the plans.

In the past, I would need to create my project plan in MS Project, but export to Excel or PDF in order to share with team members who did not have an MS Project license. That was very time consuming and usually required some re-formatting.

Smartsheet solves those problems and allows more efficient collaboration. I pay for it out of my pocket I like it so much

Recommendations to other buyers: Try it out for 30 days for free... by the time you get to the end of the 30 day trial, you will be a convert, maybe even an evangelist!

It works, people like it, and it's easy to use.

Oct 03, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My company uses Smartsheet for project tracking of multi-year projects across several continents, time zones, and team functionalities. I've been using the product for about nine months, and even while I feel like I understand it well and am reaching the productivity I seek, I still keep learning more features that it has to offer. So far it has been really great for us, as it allows so many options for you, but does not require that you have to wade through them all just to get a simple task done. So many platforms offer crazy amounts of features and KPIs, of which 80% go unused, but in order to do what you want you have to go through menu after menu after menu (cough SAP cough).
The simple Excel-style interface is what really makes the difference for our teams. They see something that looks familiar, and they feel more comfortable with it. It's easy for them to enter data (just like Excel), and the learning curve is gentle. Most of my teams got up and running in about a week, and that's really something!
It's quickly becoming the go-to tool for so many of the old things we used to manage through Excel and Outlook. The best part is that the features are not "in the way" of your working. If you need task management, project management, log books, alerts, etc. this tool can do it. And, because it's so easy to share and publish, teams can work with others quickly, easily, and with a nice record of who did what. That's one of my favorite features about it. Each cell has a history that you can view, so you can see all the changes, who made them, and at what time. It's a really powerful feature.
And, to cap it off, the support team is really great. They're putting out developments all the time, and actively seek feedback from their community for said developments.
I would recommend to anyone who wants to have an all in one work collaboration platform that's easy for their team to use, unless you want each team member to spend 9 months studying the platform before they can do even the most basic functions.

Almost forgot the price. This software costs a fraction of what other software costs. We have close to 260 people using the platform, editing and viewing the sheets. Yet, we pay less for the YEARLY Smartsheet Team Plan than we pay to another software company so that one single user can have access for 6 months, and many of the features between the two are duplicated.

Use it daily. Good collaboration and general usability.

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I do enjoy that I can share files out with anyone. I like that they can edit and I can see them immediately. The workspace is clean and it is far more powerful than I need it for. I'm sure I could get tricky with it and make it do flips and jumps, but I have heretofore not needed to make it do that.

Cons: I'll be honest in that this is nitpicking. The scroll-wheel on my mouse doesn't like the scroll down a smartsheet. It is by far and away the worst thing about this program I've found. It's so infuriating when I have a few hundred rows and I can't accurately scroll to a needed place. The side bar works well, but everything in the world allows a scroll now.

Please laugh at this and then do it... you'll understand what I'm saying.

Aside from that, this is less of a Con than maybe a pro but I feel like there's a bit of overkill under the hood here. I could easily be wrong in my limited scope so I hate to even list this as a Con, except that you're paying for it. I feel like if you use the full breadth, you win but it's just not super-needed or warranted if you're expecting a bunch of collaboration with people who don't want to be bothered.

Overall: Good stuff, if not better than I think it is. I like that I can give anything to anyone and control how much input they can have with it.

Does a few things very well indeed

Jan 09, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: Smartsheet would not deny they are little more than a glorified spread sheet, but what they lack in sophistication they make up for in flexibility. There is a good reason so many office workers end up building ad-hoc tracking and analysis tools in Excel. It is simple enough and flexible enough you can throw something together quickly for a wide variety of needs. Smartsheet takes this to the next level allowing users to quickly build lists and data driven sheets, link them together in interesting ways, and then gives them simple tools to share and collaborate with others. The additional of a Gantt chart and Kanban board view of item lists allows teams to quickly develop a simple set of tools to manage projects and collaborate. For many small teams, this may be all they need.

Cons: While the TCO is compelling for smaller teams, larger teams will likely be underwhelmed with the fairly shallow set of features. Also, from a cost perspective larger teams will not find much of a price difference between this and more robust offering from other competitors.

Great cloud based replacement for Microsoft Project

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This is a blend of Project, Excel and Confluence.

Pros: So much easier to use than Project with much more useful functionality. The ability to assign tasks to people and have them add the detail of when and how it was completed is awesome - especially since it doesn't require any training as you can setup email check boxes. The ability to attach 10 files to each line is amazing - especially if the deliverable is a file. It's also very similar in appearance and use as excel - something almost everyone is comfortable with typing into. You can also interact with 3rd parties easily - giving them access to view, edit, respond, attach, etc. on projects. Multiple people are also able to interact in the sheet at the same time!

Cons: The web interface doesn't support all the good keyboard shortcuts as excel does, nor do you have access to all the wonderful and powerful formulas that excel does. Will only support so many items in a sheet - meaning if you have a long running log (like an interactive customer issue log) you have to create new sheets periodically.

Smartsheet is the ultimate data collection tool that is user friendly.

Jul 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that SmartSheet allows for multiple tabs to organize data. You can also choose who has access to certain tabs. I also find the feature of attaching documents, images and notes EXTREMELY useful in the work that I do. We compile lots of information/documents on person's files that we work with, and we can include all of the information in 1 place, and anyone can add notes and information to the person's file. This is extremely useful for documentation among many people who are interacting with a customer we have. It is also easy to access and use from the iPhone app, which allows me to be more efficient as I am often on-the-go with clients and do not have my computer out.

Cons: For the business that I do, I can't think of a better priced program or more user-friendly program. It serves all of our needs, and is very user-friendly and safe for storing confidential information...no cons that I can think of except sometimes when you change tabs, it will not save information you put into the tab you switched from.

I use SmartSheet for project management

Apr 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's great software, kind of like a cross between Excel and an online project management platform. If you've worked with spreadsheet software in the past, it will feel intuitive. It has a ton of features that are excellent for project management and team work. Some of my favorite features are update requests (you can send an update request to anyone in your organization and it will ask them to update you on their progress in the context of your sheet or a cell within your sheet), as well as scheduling helpers and functions like SUM, AVERAGE, etc. I use it for keeping track of my scientific data AND managing my projects. Really great tool!

Cons: This is both a pro and a con -- the software development team is very on top of stuff, and they seem to make a lot of changes and updates. Fundamentally this is a good thing, but it's sometimes annoying to have to figure out a new UI all the time. There also isn't support for as many functions as Excel. For example, there's no standard deviation function.

Smartsheet - The Smart Option

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This program can do anything... the set up is the most difficult part which is typical for any new program. Take the time to set it up correctly and enjoy the benefits later!

Pros: This program is so easy to use... it is basically a live excel sheet. I love it because multiple people can work on the page at a time. It tracks all of the changes and have I said that it is EASY TO USE! No training necessary. There is also a mobile app that could use some updating but is usable! The collaboration that you can do with this program is amazing for someone in my field, construction. It brings together the office and the field seamlessly and makes tracking progress on anything a breeze! I love smartsheet!

Cons: The only con I can think of is it is a bit of an expense when you have a ton of employees... but I think the Pros outweigh the cons on this one! You will not be disappointed with Smartsheet!

Capterra-loader

I call this 'excel spreadsheet on steroids.' If you need to save a lot of files, this is a must have

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Unlimited file storage in this cloud based system. You can basically create a spreadsheet that has limitless functionality. Upload files, photos, data, and keep a communication log. You can even use this program as a CRM if you want.

Cons: The app is a little tough to use for some of its features. when trying to open a row and see attachments, files, and sub-rows, it is often difficult to click on the right spot due to how small some of the icons are on the screen.

Overall: A cloud based storage program with a spreadsheet format. Ability to share with members of your team and collaborate is spectacular if that fits your need. You can set alerts to notify you when someone else on your team makes a change to a task, and you can quickly move large groups of data or files from one sheet to another by simply selecting them and clicking 'move rows to another sheet.' This will move the row AND all attachments in one quick step.

Affordable collaborative tool for small teams

Jun 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Our team adopted this almost 2 years ago and are still using it extensively. Not everyone in the organization likes the tools and some refuse to get on it, but those of us who use it have found it a valuable tool for collaboration within our team and also between several departments.

Pros: Ease of use - very similar to Excel in functionality while operating as a database. Collaboration - easy to use simultaneously as other team members, track changes, and maintain up to date info. Data links to Excel make complicated spreadsheets/dashboards link to collaborative site easier.

Cons: Clunky in its reporting - not a lot of flexibility to play with the data without completely redesigning the report. There are no graph functions for dashboards yet. Editing sheets that are linked to other sheets sometimes causes errors in links or reports because of small changes in headers, or similar.

Smartsheet helps keep me organized and on task

Apr 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The integration with Outlook so I can upload a task received in an email so information is all in one place and I can set alerts so I don't miss a deadline.

Cons: Sometimes some of the features are difficult to understand.

Overall: I have been using Smartsheets for a couple of years. We have been able to embed price sheets for online website that are dynamically updated; use sheets to collect RSVP for events and have the totals linked to a sheet that totals and sends alerts to several people for follow up. The feature of linking to Outlook makes it so easy to add a task to a sheet without ever having to leave Outlook. New features are released often and keep improving the product. I would highly recommend Smartsheet.

Recommendations to other buyers: Sign up for their webinars or watch the videos to learn all of the new features when released. Also take time to look at templates for ways to use the sheets in your industry.

Smartsheet is a useful project management tool

Feb 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Automatic alerts and updates that can be created by any number of factors, a great time saver for notifications and communication. Each cell also has a history so information isn't ever lost.

Cons: Resource views don't accurately measure workload. Turnaround time for a deliverable should be separate from the actual time it takes an employee to complete a task to enable both an accurate timetable for a client and help management with proper resource allocation. Currently, if a task is designated with a duration of a few days for turn around time, the assigned employee is also designated as fully resourced for that time frame. Users looking to use this tool for both aspect may be disappointed.

Smartsheet gives our team a way to track & monitor ongoing projects via a shared document.

Mar 30, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet has some extra "data" that you can add to your lists -- like NOTES. The notes list who entered them -- which is very helpful on multi-user lists. Being able to add attachments and "rank" line items is also a huge benefit. Our team has also found that each of us prefers to look at the documents in a different order -- which SmartSheet accommodates. It only takes a few clicks to get the list re-ordered how you want to see it.

Cons: lines are assigned to an individual person, it would be helpful to be able to add multiple people to the same task line. Unless you create a "combined" user, there doesn't appear to be a way to have more than 1 person assigned,
I think the ability to re-order the list when I want is a huge help, since the other members of my team typically prefer a different sort order. The only caveat is that I found how to re-order and organize/view the data was not quite as straightforward as I would have thought -- but it is more than doable!

Overall: Shared team organization for project lists, etc.

Capterra-loader

Smartsheet

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The top feature of Smartsheet for my job is the ability to have multiple users in the same spreadsheet making changes. Before using smartsheet we always had to remind other users to exit out of the spreadsheet so that someone else could go in and add lines. Being able to make changes to the spreadsheet when someone else is in it is a huge plus for our work. I also like the ease of use. We got the software for that one spreadsheet but I now use it for all my spreadsheets.

Cons: It would be nice to have all the functions of excel in regard to formulas but I get by with what they have and can 99% of the time found a way to make the software do what I need.

Great collaboration tool company wide!

Mar 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love using Smartsheet as it has given our company the ability to collaborate on projects with on and offsite employees from all of our different facilities. This is also a great tool for creating alerts and assigning tasks to those working on specific projects. Smartsheet also offers great reporting functions to grab information from multiple sheets.

Cons: The formatting options are definitely not as robust in Smartsheet as they are in excel, but they still get the job done for the most part. Can be a bit costly depending on the number of licenses needed.

Overall: We love Smartsheet. It is an easy way for us to stay organized and on top of all of our projects.

Smartsheet - Excel on Steroids

Jul 10, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about smart sheet are actually two items tied for first. The ease of use is amazing. Probably the simplest method I have used to turn a basic schedule in a Gantt Chart. The 2nd would be the platform. Not only is there the website which we use throughout the office, but the android app is invaluable. Everybody in our firm is linked into Smartsheet for collaboration from the president in his office, to our delivery driver on the road.

Cons: I would like to see a few more options. With the implementation of a few key features, SMartsheet could surpass Microsoft Project in a lot of aspects.

Best project-level project management tool out there.

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to use, it does all the basics that Excel does, but can easily share with collaborators. The workflow capabilities, with alerts, reminders and formatting keep everyone seamlessly on track. Being able to attach relevant items to the rows makes it so everything is kept in one place. And the web forms also coming in handy when managing materials, projects and people. I use it for everything from personal travel planning to complex budgeting for my business. Love it.

Cons: It can't do complex formulas or pivot tables like Excel and I wish it auto-saved, but really it's awesome overall.

Review from POV of a Marketer

Dec 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Comments: Smartsheet describes itself as having features for Marketing Teams. However, it does not take into account that, in general, Marketing Teams tend to think differently than more technical teams (e.g., IT). The application comes off as stiff and non-intuitive to those who live more on the right side of the brain. There are a tremendous number of PM applications in the market, many of which offer a workflow that is more in line with how Marketers think and work. However, if your team has a more technically-oriented mindset, Smartsheet certainly offers plenty of features that make the process of project management and collaboration more effective and efficient.

Pros: The application is feature rich and offers substantial opportunities for interdepartmental collaboration. It works well as an enterprise-level project management and collaboration tool.

Cons: The application may not be the best choice for Marketing teams as it does not match Marketers' mindset and workflow habits as accurately or easily as other, more 'Marketing-friendly' PM apps on the market.

Use Smartsheet for Scheduling, Travel, sales tracking, online reporting and data management

May 07, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Smartsheet application has a great customizable dashboard to it. Allowing for multiple departments to work together, focusing on goals and progress. We use the system to track remote sales teams, scheduling, document upload, travel arrangements, online reporting, as well as production tracking( ie contracts, where the job is in production, and if it was uploaded).

The support staff is amazing and they really take the time to help asses your problem and work with you to get the issue resolved. They really make the system.

Cons: My only con with the software is the refresh. if your sheet is large, the reports built off the sheets will sometimes take time to reflect changes which has caused some delays.

Great tool, but somewhat limited spreadsheet capability (for those who go crazy with spreadsheets)

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Solid support, fairly frequent updates, spreadsheet-based project management with collapsing hierarchies and the ability to reference "children" in formulas

Our department is stocked with spreadsheet junkies, so it's the perfect way to visualize our projects

Cons: Of course I can never think of an example when asked, but there've been a few times when I've tried to perform a function that I just can't do with SmartSheet. I do some pretty weird stuff with spreadsheets though, so I'm not totally turned off. It's a minor con, but I do occasionally hit brick walls

Overall: The same as any project management tool, with the added benefit of it being spreadsheet-based. We can coordinate what we're doing, keep up-to-date with each other, and keep track of long-running projects

Smartsheet as a task management system

Mar 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Smartsheet has been a great tool for our business especially in the accounting and human resource areas to manage tasks for accounting month end closes and payroll.

Pros: Smartsheet is very easy to use. It is very familiar and the design seems to be very similar to excel which is a plus in my opinion. I like the customization features. You can really make it how you want to make it.

Cons: I have founds some limitations albeit minor ones. One example is that I would like the option to mark all check boxes in a column as checked or unchecked easily by using the column options.

Great Collaboration ,crowd sourcing and office productivity tool

Apr 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If you love spreadsheets, you will love smartsheet. We wanted a simple tool, to crowd source ideas and smartsheet did the job well. There is so much funtionality available in smartsheet and on the top of it, you can build your own stuff, if you are willing to learn the tool.
We wanted to gather information from our 400 odd stake holders. We had their email ids and using smart sheets we sent a webform. our stake holders filled in the required information and attached required documents. All this information is saved on smartsheets. Smartsheets has great reporting capability too. Conditional formatting is easy to implement.
One can link a cell on one sheet to a different sheet altogether and data can flow between the sheets. One can give different levels of access to collaborators viz read, write etc

Cons: some effort and time is required to learn the tool and get the best out of it. There are lots documentation, video tutorials available to make this easy.

Overall: collaboration, crowdsourcing, reports etc

Limited capabilities but great for small, team, task lists.

Feb 25, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I liked the simplicity of being able to use this as a secure, company-wide living job list. We've since outgrown it and switched to a more robust platform. I know several small freelance operations who use it still for job management lists and updates.

Cons: At least in my experience, I was unable to have multiple users updating a spreadsheet at the same time without items getting jumbled. It get super annoying to always have to hit refresh first, hurry up and make my changes, hit save, and then let everyone else know I was out of the file. In this aspect, google sheets has them beat. If you're just using it for spreadsheets and project management, I'd recommend google sheets instead.

Overall: It helps manage job lists for multiple team members but it's expensive for using it just for that. I'd recommend google docs instead or take advantage of other features that it has to offer in order to make it worth the money.

Smartsheet is an awesome shareable online project management tool.

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If you know how to use the basics of Excel you can use Smartsheets. Our organization uses them heavily to communicate between departments on the status of projects as well as create timelines. I love how you can share them with other parties without having to buy additional licenses.

Cons: I wish it had better internal graphing capabilities. Also, I wish there was the ability to both merge and utilize borders. But, these are all minor to the great functionality.

Overall: Better organization, communication, and tracking.

Smartsheet is a great tool for tracking information and collaborating.

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it's similar to Excel. We use the template that is laid out like a spreadsheet, so it's very familiar. Also, it has a number of built-in formulas like Excel does. And you can format cells and data like you can in Excel. This made it easy to learn.

Cons: I wish people with the free account had more access to functionality. I have admin rights, which is great -- but the average user accounts capabilities are quite limited.

Overall: The ability to record data and collaborate with others both inside and outside my organization.

Capterra-loader

The perfect way to collaborate and manage projects

Jun 25, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ever since we have hopped onto SmartSheet in our org, our dependency on excel to collaborate has gone to nearly zero. It's an amazing tool to gather data from multiple users, control their access, prepare dashboards and above all manage projects from a single interface. With numerous templates to get started, it's definitely going to be a replacement for legacy spreadsheet tools.

Cons: While it's a good tool to collaborate, it misses out on not having a mandatory input requirement in the sheets. In addition, it can be even better if an admin user had the right to enable password protected input forms.

Overall: Ease of collaboration, data collection and project management.

Easy to use

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: What makes Smartsheet so awesome, is that you can create a system that conforms to the way you do business / communicate. Most other softwares require the user to follow the system they have designed. For me, I like the ability to create my own system with the tools provided.

Pros: Ability to customize to meet specific needs / communicate between sheets / Organize data & control visibility

Cons: Is not able to link up with quickbooks or similar software. It would be nice if there was a way for the system to communicate with accounts payable. Ultimately, thats not a deal killer for me.

Great tool for small projects!!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and to integrate with external applications. I integrated zappier and was able to make smartsheet useful as a ticketing tool for the business. Via a simple form, i would receive an alert and zapier auto replied giving a number for that request. Communicating and alerts is easy and different templates are avialble for use within all smatsheet.

Cons: I cant find any cons. Perhaps the only con would be that it gets ultra slow when more files are attached to a sheet. For example: i had over 1GB of stored files in the sheet and the sheet would take a lot of time to open (1 minute or so) and i would open it every day and this took a lot of time

Mr

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Smartsheet is cloud based, so can access it anywhere. Love the little things like hitting the "insert" key inserts a new row. They clearly think about intuitive and easy workflow enhancements. Granted, we're not advances users of Excel, but in our architecture practice, there's nothing excel does that we couldn't do in smartsheet.

We also use the Gantt chart feature for design and construction schedules. We didn't have MS Project before, but now we don't need it.

Cons: The last time I checked, their Kanban worksheet setup didn't make sense, whereas Trello had it figured out. I was going to say the timeline formatting options in the Gantt charts left a bit to be desired, but I just checked and they fixed it! So there you go - great and constant feature development. Neutral grade for customer support because I've never had to use it.

Smartsheet for Sharing Real-time Data

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Excel spreadsheets that are live and editable in real-time. There is no better way to do things when other softwares are not yet in play. The ability to tile a spreadsheet and move data from one step of the process to the next is outstanding.

Cons: Too many administrators can be a problem as it can skew data being entered. Too many people being inside of the spreadsheet at one time can save data over something you have just done if you don't see that others are working in it at the same time.

Powerful project management with the magic of spreadsheets added.

Mar 24, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The similarity to a spreadsheet means it is instantly familiar to Excel etc users.
Resource management across projects highlights over-commitment.
By Workplace themes mean you can wow clients with personalised reports.
One paid user can share reports to many free users.

Cons: It theoretically integrates with other software but it hasn't proved practical.
Limited use of formulas means the spreadsheetiness has limits it shouldn't have.

Overall: Shared project management that anyone who can use Excel can use.

Capterra-loader

This is always open on my desktop

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Smartsheet is a device independent, cloud-based project management tool that allows me to work and collaborate faster and easier than I can with Microsoft Project. The project plans are easily shared with project team members inside and outside of my company with no additional license costs like you would have with Project. I can set permissions for users to be have read, write, or creator access to individual sheets, and I can ask for updates to assigned tasks through email. Best of all, I can export the sheets to Excel, or Project should the need arise.

Cons: The IOS apps do not allow for some of the formatting options that the desktop version has, and any changes to a line have to be done in a separate pop up window, rather than on the main screen. But those are small complaints as I don't do a lot of my sheet authoring on my phone or tablet.

Overall: Ease of use

I absolutely love Smartsheet

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to collaborate on a spreadsheet without having to save multiple copies on everyone's machines, being able to track cell history, being able to create forms and send them out, all from one site. Smartsheet is everything.

Cons: Be careful when multiple people are working on the same sheet at the same time. If more than one person is working on the same cell and saves it they can step on each other. Luckily the cell history can capture it and the information will still be there.

This is a pretty good tool that is very convenient. It comes in handy in a variety of ways.

Jun 20, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This is a great help when from a reporting standpoint. I could easily provide senior leaders with the detailed data they're looking for. it allows me to share my reports with just about anyone. And if you run into issues they have a few different ways to provide support like email, webinar and telephone support to name a few.

Cons: it require a lot of learning. The reporting is great, but it can be very convoluted and time consuming to get exactly what you want.

This is a great cloud based sharing system for files and notes

Feb 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love being able to share between people with notes or files. We did our whole audit this way in the past and everything was in one place. No need to email back and forth but you could set it up so you could email notifications when changes were made on the sheet.

Cons: It wasn't often but it did crash a few times. You wouldn't lose anything but it was certainly an inconvenience. I really didn't have any other complaints though.

Overall: It was great for when I needed to share files with auditors.

Customize It For Your Needs

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: We began using Smartsheet as a project management system but then upgraded to a more feature-filled PMS. We still use Smartsheet to house passwords, schedules and some management sheets.

Pros: This product is secure and allows you to invite viewers at no additional cost. There are many tools within the software that you can customize to have the software "work for you".

Cons: If you are not a paid member, you lose a lot of the features. Building sheets is difficult if you don't have templates off which to base your sheets.

After 2 years, still working well

Jul 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are many features that we like about Smartsheet: ease of use, the ability to view a Gantt Chart, link sheets to each other, easily and quickly create reports about our sheets. It is great to be able to set up reports and have them automatically emailed to recipients on a daily, weekly, or monthly basis. If you are knowledgeable about Excel, you will pick up Smartsheet very easily. There are many apps that integrate with Smartsheet.

Cons: You cannot currently reference cells in other sheets when creating formulas. The cells need to be copied or linked from the sheet you want the values to come from to the sheet you are creating the formula in. The sheets can run a little slow if you have too many formulas to calculate and there are too many rows in your sheet (500+).

Recommendations to other buyers: Smartsheet is a great, inexpensive project management tool. Definitely check out the website and watch the demo.

SmartSheet is a great way to stay organized when several people are collaborating on the same project.

Nov 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: SmartSheet is currently being used to manage builds in our manufacturing department, track calibration and tools, as well as track inconsistencies of any incoming materials before they get used in a build. It is a fantastic management tool and can be used in diverse ways. Highly recommend this software.

Pros: Several people can update sheets at the same time and changes are logged. Sitting down and using SmartSheet without ever having any training, I was up and going within minutes. The filters are easy to set up and work great to sort out lines and information. Great product!

Cons: Setting up reminders could be a little easier. For instance, if I would like to set up a 30, 60, and 90 day reminder, it is unable to do so. The working screen could be a little larger. When you are working with several columns, it is somewhat tedious to maneuver.

Excellent Product

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, online accessibility, sharing capability

Cons: None

Overall: Our company has been using Smartsheets for just over 3 years now. We began using it in just one area of our business but after realizing it's value we've expanded it's used to all areas. Excel is a vital part of our business and having a similar product, but with web-based sharing has been great.

We use Smartsheets for organizing product ordering and receiving, tracking purchase orders, managing daily schedules, customer resource management, and much more. Smartsheets has become an important tool for our business and we highly recommend it.

Capterra-loader

Better than MS project

May 03, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Love having a cloud based tool for project management. The tools is easy entry for anyone who has ever used Microsoft Excel and/or Google Docs. Having everything on the cloud means that my team can access their work from anywhere and share with anyone they choose.

Security is a major selling point and with SmartSheet being PCI and HIPA compliant is not just expected but implicit with them.

Cons: Standard Calendar tool to visualize project plans is a bit underwhelming. Ability to use charts is a newer feature and has some ways to go before it is a go-to tool.

Overall: Cloud based project planning, Connection to Jira for tasking.

Makes Project Management easy!

Aug 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I really liked how I could create templates for our projects, enabling me to streamline the process and immediately get our client deadlines into full view. I also REALLY loved being able to see how people's time is managed between projects. At Jettison, we strongly believe in work/life balance - so 100% loading someone was never an option. Having that feature allowed me to take a look and re-plan or assess ways to lessen a team members load without effecting overall deadlines.

Cons: Our company was eventually too small for Smartsheets. It was harder to assess the value of the product with the amount of products we were putting into. Don't get me wrong - we loved using it, but once we started to shrink, it seemed there were easier ways to manage our smaller projects.

Great tool to monitor team progress

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Its overall a great tool

Pros: I manage email marketing, but other departments (development, outreach, audience education, School) all use email as well. I love keeping track of who's sending emails & when; this way, it's way easier to understand our unsubscribe rates. I also like that I can make comments on a line item and email it to a coworker so that they can follow what I am referring to. I also use the "reminder" function on line items and appreciate the emails reminder it sends at the time I specify.

Cons: It would have been great of someone makes a change on a sheet that someone else is viewing, that this change could be seen live - as in one viewer could see another user typing and changing a particular cell. I wish we could move documents from one row to another.

We've been using it for years and it hasn't changed for the good or bad

Jan 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does exactly what it's meant to, it's an online spreadsheet that is easily shared between users. Easy to teach how to use

Cons: The software is very much the same as when we first started using it. There hasn't been much in the way of updated the interface or functionality. Also easy for a user to delete information that effects multiple users

Overall: Shared work books that multiple users can use at a single time. Centralized location for important information that many users may need to use at multiple locations.

The ultimate resolution to keeping remote teams productive

Jul 01, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: When I was first introduced to this software I was so impressed by the level of functionality and ease of use. This program made my life so much easier while having to manage a large team and ensuring that everyone was kept accountable for their assignments.

Cons: This software requires a fair amount of training on the front end as a lot of the features and functionality are not very intuitive.

Overall: The product allows me to manage and delegate large projects by assigning tasks and deadlines within the portal. I also found that the most useful part of this software is that I could send request lists to my clients and be able to receive live updates within the system.

Connects the whole team

Apr 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best part of using it is that everyone always has the most up-to-date information since we are all using the same spreadsheet. We looked for quite some time and could not find anything else that could do everything Smartsheet does.

Cons: The lack of tabs on individual sheets, as you have in Excel. Instead, you have to make individual sheets. Perhaps they will figure out a way to do this.

Overall: We love having only one version of a given sheet that is always up-to-date,

Great in theory but okay in praticality

Sep 08, 2016
3/5
Overall
4.5 / 5
Ease of Use
2 / 5
Features & Functionality
4.5 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to use - the online collaboration aspect of Smartsheet is great, and cuts down on the emails, "check ins", "did you do a...b....and c" type questions that typically get asked from superior to subordinate.

Cons: While I like SmartSheet as a software my only complaint is that since it is a web-based application it tends to slow, pause, and not update quickly when user is inputting data or updating. In addition when we cancelled our subscription we had to save all of our Smartsheet data to an Excel file which I guess is customary to ending a subscription.

Recommendations to other buyers: Look at your internal processes first to determine if your department would use the product. Our department is very collaborative and we are highly "face to face" in our communication style when discussing on statuses, projects, etc. That said since we were so used to working in such a collaborative fashion we didn't change when going to Smartsheet - As a Millennial I think Smartsheet works the best in organizations where-as 75%+ of the population is within the Millennial generation since there is more emphasis on electronic communication versus face to face.

Easy to use work management tool

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Easy to track work tasks, the time it takes to complete them and the ability to collaborate with team members
-Streamlined tool, easy to use right away and see an immediate impact
-Add ons for Office 365 which makes sending emails to a work task steamlined

Cons: At times it could be more robust with some of its offerings, but in contrast the straightforward ability to use this work management tool is a welcomed attribute. Programs can become too complex that users aren't willing to spend 4 hours just learning how to use them. SmartSheet is a great tool that can be used by anyone.

It's like Excel on acid! You can program, rearrange, share, hide, expand any the fields.

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: versatility! We use it for everything. We create workflows and track projects. We make schedules and collaborate. We use them for planning and creative brainstorming.

Cons: Only the admin can create new pages in the plan. Others can create new pages, but they will get a 30 day trial version. Our whole staff can see whatever I share with them, but they have to ask me, as the admin, to create the new sheet so it falls within our monthly plan.

Project planning and management made easy

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its very intuitive, there are loads of tutorials.
It enables the clear documentation of a project in all phases and in post delivery becomes a go to for documentation and clarity of why decisions were made.
Enabling you to bring together a variety of resources associated and make them available in a single place.

Cons: The format can feel a little limiting, reviews of progress for some audiences needs to be completed outside of the smartsheet to keep engagement.

Overall: Building a cultural change to the way people approach project planning.
Bringing together assets that the project relies upon and allowing collaboration outside of the organisation in a secure way that encourages other parties to adopt a methodology that helps the whole team.
It avoids individuals email accounts being the storage vessel for critical parts of the collaborative process...

Used Smartsheet for task tracking and management

Apr 20, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet majorly helped on cross team collaboration and real time sharing. It helped us to centralize our project plan document, where teams from the different geographical location were able to contribute. Gantt chart view provided a great way to visualize our project plan, identifying the allocations, deliverable, due dates against tasks as well as people. Resource management view helps to manage resource usage, identify any effort variance and any person who is allocated more than available time.

Cons: One area which needs improvement in smartsheet is shared allocation, which needs to be in two way - first the ability to assign the same task to two different resources, second have a particular task by means of % allocation.

The Quickest Way to Support a Project or Initiative

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet Business allows project teams to stay on task while provide reports and dashboards to higher ups. Smartsheet has an extensive library of templates that facilitate ease of use and collaboration. You can also easily create forms to capture data quickly.

Cons: The only drawback to Smartsheet Forms is that form data is not dynamic and pretty basic. Also, there is a significant price difference between the Business and Enterprise Editions which can prevent companies from using their existing Active Directory or SAML-based authentication from integrating with Smartsheet.

Smartsheet works for us

Jan 18, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Comments: Tracking made easy!

Pros: We use Smartsheet as a collaborative way to track our post-offer, pre-hire checklists. It allows visibility into the process for managers as well as HR, and ensures that all the required steps are completed before an employee's first day. Reducing the amount of actual paperwork our team has, and also allowing for better retrospective views of the process has made our on-boarding run much smoother. There are a ton of off the shelf templates (gantt, Kanban, project, and more) to help you keep track of whatever you need to keep track of. In fact, there's probably a boat load of functionality that we are not taking advantage of....and that leads to one of the cons

Cons: As noted in the Pros, Smarsheet is a great program - but there's probably way more potnetial that we are not taking advantage of. And maybe abit of issue on our end is that no one has time to really be able to dive deep enough into the software to utilize it to the fullest. There are some videos and resources to help people understand some of the sheets, but they don't go deep enough for full functionality.

Fantastic

Jun 12, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: All-in-1 Software. The functionality of the software is superb. I can access anytime since its a web-based. This helps me compile all my work be in doing scheduling and tabulation works. It is hassle-free.

Cons: I think doing the formula. and need more additional functions like can compete with Microsoft Excel. But verdict its great. I am still working on it maybe soon they will update it.

Overall: A web-based program is beneficial to the user like me who has an on-the-go type of work. This helps me to access the program anytime as long there is a connection. And another colleague can also do the work simultaneously.

Your business needs this program. Period. Its a game changer.

Apr 04, 2014
5/5
Overall

Comments: Smartsheet won an award at the 2013 Tech impact Awards for Best Productivity App and I can totally see why. I have been using Smartsheet for three months now and am a huge fan. I have taken the little bit of time it takes to become proficient with its features and have began implementing it into our large construction company. It has made a huge impact already and I highly recommend it to anyone looking to improve their business. Smartsheet figured out how to blend the best parts of the most common Microsoft Office Products. Microsoft Outlook, Excel, Access and Project along with Gantt Charts, reporting features, automation, mobile device integration. This program is unreal and I think you should do some homework on it. It¿s a game changer. But you might not know about it because it¿s up and coming. When you start looking at Smarthsheet¿s YouTube Channel and reviews, its Wikipedia description, its independent tech reviews, and the companies using it, you will see what I mean. And then when you start to use it, then you will truly get it.I am even torn writing this because part of me wants to tell the world about how great it is and the other part wants me to keep quiet because it¿s going to give me a competitive advantage in our industry. Aside from the program itself being great, the support behind it is equally great. I am able to ask my rep questions and get quick replies, I can call and speak to a live person when I need someone to walk me through something or I can access their database of detailed yet simple help sections and tutorial videos. Do yourself a favor and at least watch this video introducing Smartsheet. https://www.youtube.com/watch?v=TGDBApo3DU4

Dump Google Sheets and Excel - SmartSheet makes you look smarter!

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Whether you start with their suggested templates or create a sheet of your own, SmartSheet makes communicating sheet style information easy and efficient. Share the sheet, and set updates for changes. You can publish the sheet out for use in a web interface, export to PDF and even Excel and Google, if you can't live without those. Simple, great for sharing, and great for Gantts!

Cons: Being an Excel guru, it took me a bit to figure out how they were handling formulas. If you are doing some heavy number crunching and if statements, may want to stick with Excel.

A Robust Project Management tool

Mar 25, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: It is an amazing tool for tracking huge projects, assets, and simple to do lists

Pros: In Smartsheets , the sheets are treated like spreadsheets and that you can select multiple line items at a time to copy elsewhere or to even figure out the sum of numbers. The ability to make comments on a line item and email it to a coworker so that they can follow what I am referring to

Cons: Creating a backup is a challenge. It's not intuitive and involves way too many menus and steps. They kind of get you on the "plans", for instance if you don't have a certain level plan you don't have access to all of the features. You are also only allowed so many sheets on the lower level plan. You can not update/change a template you have to re save as new.

Keeps me organized

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great for everyday project tracking and allows for full-team visibility. We used this for a variety of projects, across multiple departments. As part of the Marketing team we used it for campaign tracking, asset management/directory, budget tracking, social calendaring. Some cool features I liked:
-"Nesting" related records
-Gantt charts
-Calendar view

Cons: I wanted to use this as a campaign tracker so we could notify owners throughout the process. I would have like their notifications/alters to be expanded a bit more.

Overall: Team Collaboration

Capterra-loader

Perfect for single sheet sharing.

Mar 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has an intuitive user interface .
Makes it easy to make short ,simple comments on line items and mail to a co-worker to work on.I like how easy it is to share single sheets with this program. I have recently fallen in love with the card view option on smartsheet ,which is perfect for agile project development.

Cons: As good as this is ,there are just too many advertisement banners while using this program. Also it appears like there is a downtime every other week ; these need be fixed.Also ,it currently lacks real time data synchronization.

The solution to managing your projects in the Cloud!

Dec 05, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Ease of use
-Integration with cloud applications
-Ease of sharing project sheets

Cons: -Doesn't auto-save your project sheets

Overall: I have been using Smartsheet for 2 years and I really love the user interface and how easy it is to set up and share project sheets with others. Smartsheet also integrates with Box, which allows us to seamlessly share content and collaborate. Smartsheet also has a ton of resources (webinars, knowledge base, customer support) to help get novices users up and running!

Easy collaboration between team members

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: This makes it so easy for people to work together and keep each project on task.

Pros: It is very similar to using Excel. You can instantly see what others have or are adding. You can leave comments on others work. It is fantastic for keeping action items up to date. You can also have more than 1 sheet. This has helped us so much. We no longer have to send email checking to see if things were done. I no longer have to send an email reminding people of things they need to do. I put it on Smartsheet and they mark the date it was completed.

Cons: I really don't have a downside to this. There are a number of different templates you can use and make the sheet to exactly what you would like it to be.

Capterra-loader

I use Smartsheet to create project plans, track issues & risks, monitor budget, & track action items

May 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Very collaborative and it behaves in large part like a Microsoft Excel spreadsheet, which makes it very easy and intuitive to use. They also provide an extensive collection of API's.

Cons: This software does not provide good error checking/validation features. You can create a form, but even then it provides limited ability to validate that an end user is entering quality data.

Deceptively complex

Jul 18, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: One benefit that some other task management services don't offer is that you can assign a task to multiple people, and/or group a project of many steps and assign each step to a different person. It's also very easy to identify the tasks assigned to a particular person, or tasks for a full project - it's easy to sort and filter to view only the information you need.

Cons: One of the biggest problems is its stability. Mondays seem to be the worst - the service runs terribly slow and sometimes you can't even log in, and of course Mondays are the day when everyone needs access the most, to remind them what projects are at the top of the list for the week. It's also got a fairly high learning curve.

Overall: Our office has become more efficient now that we can manage all our tasks in one location.

SmartSheet.. Everything for team project collaboration

Mar 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is an excellent tool for collaborating on projects, tracking deliverables, creating dashboards and input forms. It is easy to use and affordable for small teams.

Pros: This product is easy to learn, has great on-line training, videos and support. One-stop shopping for forms, gantt charts, email, attachments.

Cons: You can't fix a date in concrete and let it have predecessors. Sometimes this is necessary when doing backwards calculations Printing to a plotter is a challenge. The Sights charts and tables still need more work. The Jira interface is expensive.

Capterra-loader

Great project management tool, easy to understand if you've seen Excel/Project before

Jul 09, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Cost effective, good overall functionality, very easy to get up and running on this tool and add/collaborate with other users.

Cons: If you haven't used MS project before the functionality can be a little overwhelming, but help and training is readily available.

Overall: Collaboration between teams and a great high-level overview of the projects going on within the firm (and where resources overlapped)

Glitchy and can overload once you have a lot of information, but good software for project management

Aug 17, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to organize and edit to your needs. Some functions and filters allow for ease of use and for good organizational procedure.

Cons: At times, the software will shut down due to overload / too much information to load. Crashes computer sometimes, loses information. Does not allow for multiple people working on a shared sheet more than one at a time without issues in saving

Versatile Collaborative Project Management Tool

Dec 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This software worked well for a smaller company with multiple sites with people from multiple sites contributing to shared projects. Support, both on-line and in-person is well done. The company also regularly updates the product features.

Pros: Has most-used features of MS Project Easy to create, track and modify plans Cloud-based Easy collaboration - planning, - plan reporting and tracking, - action assignment, - reminders and follow-up Supports creating and using dashboards Very reasonable cost

Cons: Dashboard creation is less intuitive than the rest of the tools They charge for in-depth training (via Smartsheet Academy). Ideally this would have been included in the license cost.

Smartsheet is a great project management tool

Sep 18, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ability to share sheets with others. Smartsheet also has a lot of templates to choose from when creating a new sheet or report, which make things go a little quicker. Able to to create multiple dependencies within on sheet.

Cons: Can be difficult to learn all there is about Smartsheet. Can be difficult to figure out what type of sheet/report you need. Does not show where someone else on your team is on the sheet in real time.

Overall: This software has greatly helped us track our current and past job requests, and also report on those requests.

Fairly user-friendly way to manage and report on projects

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I'm not a certified project manager, so I don't know how someone like that would feel about Smartsheet. But for my project planning purposes in the marketing area of our company, it helped keep staff informed and on task. I would use the Smartsheet as a way to run our project status meetings, filtering by each component assigned to each person, which really made the meetings more efficient.

Pros: I like that you can integrate Smartsheet with Atlassian's JIRA. I did this during planning for a large event, and it really helped everyone involved stay up to date on their tasks and helped them update others in turn.

Cons: The user interface isn't as clear as I would want it to be. I often felt like I was searching for a function that I had used many times but couldn't find again.

The Right Solution

Apr 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Smartsheets has been a very versatile tool throughout not only our department but company-wide. The ability to store all information surrounding projects within the smartsheet like attachments and comments.

Pros: The amount of Collaboration that can happen The row functions The ability to give access to others outside of smartsheet

Cons: lacks real time editing like google sheets. Doesn't Auto-Save (you have to actually save the sheet whenever you update it) Sheet space is limited, 10,000 rows and it states you have exceeded the maximum amount of rows

We've been using Smartsheet to drive our Project Management for the last year with great success!

Nov 29, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the collaboration of sheets across team members, the ability to make reports that draw information from multiple users, and using forms to fill sheets from external users.

Cons: Sheets can be duplicated and then individuals begin filling out their own sheets. However, if a column needs to be added or properties of a column need to be change, that has to be done one sheet at a time.

Overall: Visibility from our whole team of what we were doing each day, long term projects, and compose a calendar of when items needed to be finished.

Love the way Tasks are being assigned

Feb 28, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Smartsheet helps with very user friendly screen to mange the task assignment. Adding new members to the project is quick and does not take much time from our project managers.Helps overall with project management and task assignment too. Managing task status is quite easy and it helps meeting the project milestones.

Easy to use!

Aug 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Smartsheet has really helped develop our business into a smooth working environment! Keeping track of numerous properties on one system we can all communicate, even always on the go, their app is easy to use and super convenient!

Pros: It is easy to use and helps keep our company organized even on the go! With so much information, documents, and photos saved we have finally found a way to keep things simple and efficient.

Cons: With so much information and documents saved at times it can run a little slower but overall a well developed software.

Similar to a cloud-based Excel

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can take my Excel sheet and create a cloud environment for my project management needs. I work on virtual teams and it is the perfect solution to plan all my marketing activities. I love the reminder feature so that I can add automation and not have to remember to send 100 emails!

Cons: Sometimes I need a little bit more control than what I can get with SmartSheet but I've always found a work around method to accomplish my tasks.

Overall: Seamless project management in a cloud-environment

SmartSheet rocks!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use for all levels of staff, yet sophisticated enough to track large projects.

Overall: I selected this software as we needed a solution that would be easy to implement with all level of staff. The interface is very easy to use and we have seen adoption of this software increase. Staff often share their experience with co-workers and we have increased our discipline with timelines and deliverables.

My company has been using Smartsheet for years and helps us stay organized.

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Smartsheet is easy to use and share among colleagues. Creating or copying a sheet over is simple, and the ability to upload/export sheets to excel is fantastic.

Cons: Sometimes it can be a bit slow when trying to load sheets up. Also figuring out the gantt chart feature can be a bit challenging.

Overall: Easy collaboration and content management.

When working on a project with a work team is ideal smartsheet to create an organization on the team

May 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: smartsheet is ideal at the time of a project for the organization of the work team.
where you can plan the project by specifying its deadlines, tasks and documents. perfect for project management.
smartsheet creates a calendar view with the administration of the project to be developed. It has a very comfortable and easy-to-use interface where we specify the tasks to perform similarly to an Excel spreadsheet.
The tasks can be sorted by date and priority of delivery according to the person to whom it is addressed.
Smartsheet allows us to integrate files in the delivery with its wide range of tools. as dropbox, Amazon web services ...
This application is compatible with any device that we can use from our computer to our smartphone

Cons: Smartsheet is a good application but sometimes it is difficult to use it although it has several tutorials on the web to know how to use it correctly. I think this app should be developed in more languages

Great cloud based sharing system for files and notes

Apr 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Able to share between people with notes or files. No need to email back and forth but you could set it up so you could email notifications when changes were made on the sheet.

Cons: The project sheet does not allow for a task to be assigned to more than one resource, and duration is not affected by resource allocations.

Great Project Management tool!

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Its user friendly and our employees are able to pick up on it quickly due to the Excel similarities. The customer support is one of the BEST I've ever worked with. They are extremely quick to respond, they are willing to get down to the root of what your issue is or what you're looking to accomplish. They make updates often and off of customer feedback, which is always wonderful!

Cons: There are a few things with Smartsheet that is lacking but I truly believe they will eventually be able to add everything we're looking for. If Smartsheet isn't capable of something needed, 95% of the time there is a work around.

Great way to collaborate with unlimited users!

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Love that we can use this software to collaborate with unlimited users! It's a great way to work with clients on projects! Automated actions and reminders are helpful to the team.

Cons: There are a lot of capabilities, so it can take a bit of time to really get to know how the software can best increase productivity.

I use smartsheet for much more than project management

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that you can use it not only for project management but for online collaboration with team members. it avoids the version control issue and gives everyone a calendar of deadlines to meet

Cons: not too much to say.. probably biggest complaint is that syncing takes a while and that you can't work offline

It has more features than Excel, but some of the conditional formatting is sometimes hard to set up.

Mar 27, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: Smartsheet has the ability to do so much more than Excel. You can include attachments, sort, filter, create reports, color code via conditional formatting, etc

Cons: It has been difficult to reach our account rep. Initially, they were responsive; later, it was difficult to get a response from the rep.

Easy to share documents and info with project collaborators and email reminders help manage milestones and action items. Great program if you have the time to learn how to properly use it.

Jan 18, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: The potential is there, but for it to be fully useful you must have total buy-in from collaborators.

Pros: Interfaces with Salesforce for easy tracking and document linking. Web-based platform allows you to access data from smartphone, office, home, etc. Smartsheets be used to manage and collaborate a wide variety of projects and features email reminders and alerts to notify you of upcoming action dates. Features the ability to export data to Excel or pdf file.

Cons: It can be difficult to learn the tricks of entering the data correctly to properly track deliverables. There were times I could not figure out what was going wrong with my data entry and I consider myself to be fairly tech savvy. Also, our Finance Director in charge of the account left and customer service was poor in resolving the transfer of account ownership.

Great cloud based work management platform

Apr 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet is office productivity tool. The tool looks like a spreadsheet and we use it for multiple purposes like timesheet tracking, project management, customer database, supplier database approval workflows, purchase order collaboration etc.
It comes with real time dashboards and is compatible with all the browsers and android and iOS mobile versions. Different levels of permissions can be granted to team members like Viewer, Admin, owner, editor etc. One time forms can be created to collect or crowd source information. The tool can be easily integrated with various other project management tools like Jira, Servicenow etc. Overall this is a versatile tool which can be used for many applications.

Cons: Like any other tool, to do advanced things, people need to go through a learning curve. Smartsheet offers training for the same. In our company we did not take any training and learnt ourselves with some effort.

Simple, done well. But would benefit from performance increase/native app

May 07, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: This is extremely capable software and the ability to link between sheets and use survey forms is very nice. The mobile app is excellent. If they could bring some of the mobile app speed into a Mac native app it would be awesome!

Cons: Scrolling is slow on large sheets, and switching between sheets is delayed. Would love a native Mac app (maybe using APIs and code from the mobile iOS app??) or at least faster web app performance.

Modest tool with reduce set of features for Jr-Semi Sr PMs

May 04, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use. Graphical environmet easy to understand and modify but the lack of critical path is an error on this product, Graph Gantt is the unique outcome that on mostly small and middle size projects is enough,

Cons: The lack of "what if" analysis or not completed as needed except for running a version for comparison on a copy of the project file redunds in a not so full tool. For the cost for free of the app, is quite good but there are another even better in the market like Wrike as web based tool more modern. Another real pain in suffer is that is not compatible the convertion onto Microsoft Project that is a standard in the market, so when you use this tool only a gantt chart printout is possible to share it with customers...only very very very basic gannt convertion work fine, sub levels are not well converted

Smartsheet offers a convenient platform to collaborate with team members.

May 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Smartsheet has many automated functions to send notifications, track progress, and build reports. All of these functions, plus the ability to share a sheet between multiple users and maintain realtime information serves to keep everybody on the same page with a minimum of effort.

Cons: While Smartsheet is still working to improve their options, and new functions and capabilities are added frequently, it can be frustrating to adapt from other programs which are a little more versatile.

Overall: Smartsheet makes it easy to keep everybody on the same page and smooth out advancement of projects through communication.

Smartsheet helps share information and workflows with a simple interface

Sep 29, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Exceptionally simple to track tasks in a spreadsheet-type layout that allows for easy customisation. Consistent support provided in the form of emails that prompted usage of existing and new features that weren't being utilised. Notifications regarding changes and due-dates worked well.

Cons: Very few drawbacks, apart from the interface being too simplistic at times, with equal weighting (in size and space) given to all tasks - meaning differentiation beyond highlighting the task or action was difficult.

Overall: Were able to share pertinent info and deadlines amongst other partners with actions marked off easily.

Great software with excellent features

Apr 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I would recommend this software

Pros: Tracks leads. Great for spreadsheet needs. Ease of use. Free for users that don't need full access. Cloud based for access anywhere

Cons: Smartsheet does not offer a mobile app therefore making the use of the software on a mobile device very difficult.

More than hoped for!

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have had a great experience not only with the seemingly endless possibilities of this software, but also with customer service. The reps are always eager and willing to work with us on projects that we have. Some of our projects include the traditional project management, but we have also found use of Smartsheet for real-time maintenance requests and records as well as a spare parts inventory! Smartsheet made it possible to have the convenience of a maintenance management software without having to make a huge investment! Very pleased with the results, capabilities, and customer support of Smartsheet. Great product and company all around.

Pros: Very versatile. Real-time viewing. Could based, any computer, anywhere! Web-form, Spreadsheets, Projects, etc. accessible by anyone, not just paid users.

Cons: Not as versatile as Microsoft Excel as far as formulas go, however, information can be imported/exported to/from Excel.

Recommendations to other buyers: If you are looking for a great collaboration tool, this is it! Whether you are managing small or large projects, setting a company timeline, or managing a maintenance program, this software is VERY capable.

Smartsheet is excel on steroids!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We use Smartsheet for employee and client coordination. As with many systems, the setup is the most important. Only Administrators can create sheets. Tasks can be assigned to users. Timelines and email notifications keep everyone on track. Files can be uploaded with multiple versions of the upload being visible. You can set up a 'report' based on the master Smartsheet. For example, in the master sheet, assign tasks to individuals. Then create a report for that specific individual. You can specify that the report only lists items with a certain due date, client name, etc. This function allows you to easily keep employees on task. Once they have completed the task, they can upload documentation, notes, or simply check off that they're done. Once checked, the task comes off their list. The task and data always stay in the master SmartSheet.

Pros: A master list allows the team to feel involved in the project, while the use of reports keeps everyone focused on their specific tasks.

Cons: The program only allows for basic formatting.

Recommendations to other buyers: Great product for the price. Spend time in the tutorials and example sheets. Set up is the most important.

Resources and time allocation makes it best

Aug 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Smartsheet is great project management system. It manages managing resources and their time tracking easily. Work can be allocated to assignees and timeline can be assigned easily. This tool helps employees to become accountable for the work assigned to them. Reporting works quite good and we can easily see project summary as needed.

Cons: Most of the features works great. I would like to see more interactive graphs/charts for the reporting including bar and pie charts. These chart helps understanding the project status easily.

Recommendations to other buyers: Great tool for managing the projects for your company. Employees time and logs can be managed well and the reports can be viewed and won loaded within CSV format amor it's dashboard.

Not exactly what I'm looking for as a Facility Manager

Jun 06, 2017
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: Its pretty easy to use, I do like the ease of scheduling. I like that you can share the software and everyone is able to see it.

Cons: It's not a Facility Management software. I need something that can track my needs and inform me when certain things are due for maintenance.

I use Smartsheets to organise multiple construction projects and communicate, collaborate , delaget to the team

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I like the update forms, ability to create a link to my sheet, automatic gant chart and calendar view, ability to attache and comment on each row.

Cons: There is not much i do not like about it. I wish the duration of the projects in project sheets can be set in hours vs days.

Great software for project schedules

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: The project sheet template with predecessors, duration calculation, and Gantt view. Also the collaborative features and ability for non-licensed users to collaborate

Cons: You cannot put more than one resource in the assigned to cells.

Overall: We use this product as an alternative to Microsoft Project for more junior project managers. The Project Sheet template offers automation through dependency and duration settings, without the complication of resource calculations. The best part is the collaborative features and the ability for non-licensed users to participate as collaborators.

Recommendations to other buyers: Great for PMs who don't like the complication of MS Project. However, be prepared that to live without the resource calculations for individual tasks.

A great project management platform that integrates well with Outlook

Apr 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Smartsheet has great collaboration features that allows you to share projects with other users with ease. It also integrates with Outlook so I can upload a task received in an email so information is all in one place and I can set alerts so I don't miss a deadline.

Cons: Some of the features are difficult to understand. It takes a lot of time and energy to learn the tools and get the most out of it.