Who Uses This Software?

Smartsheet's intuitive online work collaboration app is used broadly across organizations to track and manage diverse types of work, which means buyers can be front-line managers, senior execs or IT.


Average Ratings

321 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $14.00/month/user
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Smartsheet.com
  • www.smartsheet.com
  • Founded 2006
  • United States

About Smartsheet

Plan, execute and report on work in a single live platform. Execute faster, effectively collaborate and automate productivity killers in any part of your business without needing help from IT. Automate the most complex work simply, easily and in the cloud using simple rules any business user can create.


Smartsheet Features

  • Approval Process Control
  • Compliance Management
  • Configurable Workflow
  • Customizable Dashboard
  • Document Management
  • Event Monitoring
  • Forms Management
  • Graphical Workflow Editor
  • Help Desk Management
  • Project Management
  • Resource Management

Smartsheet Reviews Recently Reviewed!


Great web-based spreadsheet!

Feb 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Web-based and able to create forms, etc Fairly inexpensive to use Very easy to use and can work on any platform

Cons: It's not Excel Generally needs Internet access to use this Security may be an issue with this piece of software as its cloud based

Decent sheet managing software, not very elegant or user friendly

Feb 16, 2018
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: An okay software, probably more useful if you utilize all the features. However, we were able to do everything we needed on google sheets.

Pros: Had many features for sharing and editing sheets and to do lists, although we didn't use those features. Never had errors, easy to share sheets.

Cons: Poor user interface, not very elegant looking. Scrolling wide sheets was cumbersome. Everything we did on smartsheet we could do in google sheets.

Eeasy to use and offers many functions similar to MS project

Feb 14, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The project sheet enables the use of predecessors and duration-driven dates. In addition, many other capabilities are available (e.g. web forms). Collaboration feature is excellent.

Cons: The project sheet does not allow for a task to be assigned to more than one resource, and duration is not affected by resource allocations

Overall: Our users who are not sophisticated enough to use MS Project can still create project schedules, using duration and predecessor-driven dates. The collaboration feature allows non-licensed users to send and receive updates to the templates.

Great way to collaborate with unlimited users!

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Love that we can use this software to collaborate with unlimited users! It's a great way to work with clients on projects! Automated actions and reminders are helpful to the team.

Cons: There are a lot of capabilities, so it can take a bit of time to really get to know how the software can best increase productivity.

Manage a project no matter size or place

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet offer the best solution for companies, or entrepreneurs to make a great project, because this app that works through the cloud has a lot of options and features that can improve your business in a great way. Smartsheet allows you to create calendars and work plans, to have all your activities set and to do it in time, you can also follow your task, manage your resources, follow your budget and make and strategic plan, to make a successful project. This an app created to work in a collaborative way, no matter where you are and no matter the size of your company, Smartsheet is one fits all.

Cons: This kind of app requiere a very serious group of people to work, this is a great app, but all the information that you put on it is your responsability, so if you do not put all the information that you need or you do not follow the task and monitoring the budget will not be able to do a successful project.

Takes the spreadsheet to the next level

Feb 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to convert columns and rows into dynamic fields increases the utility of the spreadsheet by multiple folds.

Cons: The software is little too expensive from a small firm perspective. It is good for a single person but as soon as we think about getting multiple licenses, it becomes less value for money.

Great Ganttic style software tool

Feb 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Loved the way Smartsheets gave us a number of ways to view information we provided (Ganttic, Calendar, title cards, List). Easy to share content with team.

Cons: Pricing gets a bit expensive if you have a lot of potential admins on the account. Also takes time to completely set up content so dates, dependencies and content are reporting correctly,

Overall: Great software for project management with Ganttic views

A great solution for our linear thinkers

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Some have complained that while functional it lacks the personal, creative element. Again these comments come solely from our creative teams that prefer their own brand of project management software.

Pros: This has been so helpful for those in our organization that have struggled fully integrating platforms like Trello or Basecamp. This is definitely geared towards that like straightforward UI and logical flows. It's been great for many departments. The best part is the PRICE! So cheap!!

Multi-functional Tool for Project Management

Feb 08, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: One of my team members was able to create a content calendar for a broad editorial group within the platform and it worked great and had excellent adoption from a cross-functional team. Vet it carefully for your particular needs before making an investment -- SS has a lot to offer for the right projects.

Pros: SmartSheet provides a lot of great features: easy-to-use "card view", quick Gantt charts and easy entry of tasks. I really like the simplicity of the tool as it feels very much like Excel at first blush. The two levels of access -- one for power users and one for light editors -- helps keep the tool in a very affordable price range. I absolutely love the ability to create a web intake form within minutes that can be published live for use without a login to the system. The form is highly configurable and is a great way to grab structured feedback or details from individuals.

Cons: SmartSheet is not a fantastic project management tool for software development. While the web-based intake form is decent for reporting bugs and it is a relatively simplistic tool, tracking items from beginning to end and creating validation loops should be easy but is not. Granted, we were using the tool for something it wasn't technically designed for, but much of the functionality is available within the platform for "light" development teams. Unfortunately, the implementation of specific task-driven items simply wasn't where it needed to be.

Capterra-loader

So many possibilities!

Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Smartsheet is a truly robust piece of software. If you're a fan of spreadsheets, then Smartsheet is going to be the solution to a lot of your problems. It has all the functionalities of programs like Excel, but amplified! There are so many custom column properties you can apply, and ways to view and sort your data to make it easier to digest. There's really no shortage of ways to make this product work for you.

Overall: It's nice to have such a versatile spreadsheet system that is implemented company-wide. Everyone is on the same page and can add changes/updates as needed for everyone to see.
There is definitely a learning curve with Smartsheet, as there is for many other robust products. If you take the time to familiarize yourself, though, the product will really work for you.

Be smart with smartsheet

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet is a very helpful tool for assign tasks, track project progress. its very collaborative in business and it has nice user interface. with this tool we can attach files, share documents and manage calendars. full value of money and time.

Cons: I have no issue with this in using in windows and mac but its little bit slow in mobile app. functionally can be improve.

First Time Using Smartsheet Review

Feb 08, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Great use for project management. Can easily create waterfall and Gantt chart of tasks needing to be completed. Fairly intuitive to navigate.

Cons: Could only use waterfall. I may not have been able to find the feature, but would have liked to have been able to sort tasks by date.

Confusing, but worth it.

Feb 07, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to see a broad overview of any job, and be able to track progression through each phase, make sure you are meeting deadlines and contract dates.

Cons: The complicated way of setting everything up, the rules system and the way the program handles multiple users.

Overall: Great job tracking skills/abilities, project management, and cost effectiveness.

Project planning and management made easy

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its very intuitive, there are loads of tutorials.
It enables the clear documentation of a project in all phases and in post delivery becomes a go to for documentation and clarity of why decisions were made.
Enabling you to bring together a variety of resources associated and make them available in a single place.

Cons: The format can feel a little limiting, reviews of progress for some audiences needs to be completed outside of the smartsheet to keep engagement.

Overall: Building a cultural change to the way people approach project planning.
Bringing together assets that the project relies upon and allowing collaboration outside of the organisation in a secure way that encourages other parties to adopt a methodology that helps the whole team.
It avoids individuals email accounts being the storage vessel for critical parts of the collaborative process...

Best spreadsheet software

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: As a Marketing Manager, I find it hard to create time to put together comprehensive spreadsheets for the things I want to track. Smartsheet has done it for me - the templates they have available for users go above and beyond what I need to get started on my work. It helps me focus on the tasks I need to do, without thinking about how I'm going to set it up.

Cons: It's a bit confusing to use at first, especially if you aren't sure what type of template you need.

Great web based application

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: That you can use it from a PC, Phone, or tablet. It is also great to be able to build forms to populate data bases

Cons: Forms can look kind of basic - it would be nice to be able to add additional graphics, buttons, or other aesthetically pleasing items.

Overall: Able to send a weblink to have users fill out a form

Capterra-loader

Very useful project management tool with great features!

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: its very easy to restart the work where last left, the attachments can also be sent easily.easy to manage and easy to retrieve the data. collaboration within teams is very easy, instant url-based sharing for people outside of the org.Able to create a project plan and then give client stakeholders real-time view access to it and to edit collaboratively.

Cons: The application is really good but the User Interface could be improved. There's a limit to how many links you can have in a sheet, you can't have a large historical data linked to it.

Overall: to keep my data organised and collaborate with other team members, improved our efficiency greatly.

Spectacular

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I thinks that Smartsheet is an amazing tool for small to medium businesses for tracking sales and keeping an organized list!

Cons: Takes a little time to get use to the controls... if you are use to xcel it will be a breeze for you to pick up on.

We use Smartsheet at my office for several different types of lists and data.

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Smartsheet is very easy to use and is great for organizing lists and data and being able to have multiple people access and view it.

Overall: organizational.

Smartsheet Is Robust

Feb 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet has a Jira plugin and allows 1 way or 2 way communication. Smartsheet's functionalities are way more robust than Google Sheets.

Cons: Smartsheet is not so user friendly and the UX could definitely use some updating. It can be difficult to figure out where certain tools are.

Smartsheet is a useful project management tool

Feb 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Automatic alerts and updates that can be created by any number of factors, a great time saver for notifications and communication. Each cell also has a history so information isn't ever lost.

Cons: Resource views don't accurately measure workload. Turnaround time for a deliverable should be separate from the actual time it takes an employee to complete a task to enable both an accurate timetable for a client and help management with proper resource allocation. Currently, if a task is designated with a duration of a few days for turn around time, the assigned employee is also designated as fully resourced for that time frame. Users looking to use this tool for both aspect may be disappointed.

Elizabeth's SmartSheet

Feb 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: SmartSheet has helped me out in more ways than I could imagine! They have offered so many great templates that I have used for my work and gotten ontop of tasks I've been tackling for months!

I use Smart Sheet help with work management and keep team production moving forward.

Jan 31, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The is a very powerful tool and integrates with Outlook and other Microsoft products and which makes it easy to use every day.

Cons: It is not easy to use at all and takes a lot of learning to get the most use out of. And for a tool that supposes to be for a group management, it needs to be easier to learn and use.

Overall: It helped with workflow management and team coordination.

Work closer to customers

Jan 27, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Its an excellent tool and we love the camban option.

Pros: It is a great tool to colaborate with teams abroad my company. I like how easy is to set up a first sheet and share them.

Cons: If you have a larger team, it can get costly as now the subscriptions we are paying for per user.

I use this software to collaborate with all of my coworkers!

Jan 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I love most about Smartsheet is how easy it makes it for my coworkers and I to share information. It allows us to collaborate from anywhere at anytime. I also love how I can customize each of the sheets to fit my company's needs.

Cons: I have found that some of the formatting tools are tricky to get the hang of, but after some time playing around with them it became much easier.

A functional hybrid of project management software and excel

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet is fantastic if you are a project manager or anyone that tracks things collaboratively. I use it daily to keep track of projects. It is like google sheets but has much more functionality with a unique blend of project management flavors. It is easy and intuitive once you get the hang of it, and doubly so if you are accustomed to using google sheets. Even if your teammates don't have licenses, you can invite them to look at and collaborate with your project, add comments, attachments, and even alerts. As an applicant tracker, I use it to keep track of new hires. We attach their new hire paperwork to the smartsheet (instead of emailing sensitive documents) and other HR members can go in and look and progress, check off when they do their part (benefits orientation, enter into payroll etc) so i can keep track of where the employee is in the process.

Cons: There is a bit of a learning curve. When you first use it, you think that there isn't much difference to google sheets, but once you go through the training, see examples and use it for awhile, it is hard to go back to google sheets because it just doesn't have the functionality you need. Some of the formula functionality of say, excel is missing, but they are making improvements to the platform all the time.

Great Project Management Solution

Jan 18, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, collaborate, and follow up. Internet-based, works on everybody's computer (Mac, PC) Can handle large complex projects. Tech features available that expand functionality beyond just planning.

Cons: Kind of expensive.

Easy to share documents and info with project collaborators and email reminders help manage milestones and action items. Great program if you have the time to learn how to properly use it.

Jan 18, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: The potential is there, but for it to be fully useful you must have total buy-in from collaborators.

Pros: Interfaces with Salesforce for easy tracking and document linking. Web-based platform allows you to access data from smartphone, office, home, etc. Smartsheets be used to manage and collaborate a wide variety of projects and features email reminders and alerts to notify you of upcoming action dates. Features the ability to export data to Excel or pdf file.

Cons: It can be difficult to learn the tricks of entering the data correctly to properly track deliverables. There were times I could not figure out what was going wrong with my data entry and I consider myself to be fairly tech savvy. Also, our Finance Director in charge of the account left and customer service was poor in resolving the transfer of account ownership.

Smartsheet works for us

Jan 18, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Comments: Tracking made easy!

Pros: We use Smartsheet as a collaborative way to track our post-offer, pre-hire checklists. It allows visibility into the process for managers as well as HR, and ensures that all the required steps are completed before an employee's first day. Reducing the amount of actual paperwork our team has, and also allowing for better retrospective views of the process has made our on-boarding run much smoother. There are a ton of off the shelf templates (gantt, Kanban, project, and more) to help you keep track of whatever you need to keep track of. In fact, there's probably a boat load of functionality that we are not taking advantage of....and that leads to one of the cons

Cons: As noted in the Pros, Smarsheet is a great program - but there's probably way more potnetial that we are not taking advantage of. And maybe abit of issue on our end is that no one has time to really be able to dive deep enough into the software to utilize it to the fullest. There are some videos and resources to help people understand some of the sheets, but they don't go deep enough for full functionality.

Smartsheet - The Smart Option

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This program can do anything... the set up is the most difficult part which is typical for any new program. Take the time to set it up correctly and enjoy the benefits later!

Pros: This program is so easy to use... it is basically a live excel sheet. I love it because multiple people can work on the page at a time. It tracks all of the changes and have I said that it is EASY TO USE! No training necessary. There is also a mobile app that could use some updating but is usable! The collaboration that you can do with this program is amazing for someone in my field, construction. It brings together the office and the field seamlessly and makes tracking progress on anything a breeze! I love smartsheet!

Cons: The only con I can think of is it is a bit of an expense when you have a ton of employees... but I think the Pros outweigh the cons on this one! You will not be disappointed with Smartsheet!

Smartsheet

Jan 16, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: it is very powerful and I can customize as I need. the reports give me lots of useful information. I can have a full view of the project in one glance

Cons: it is very complex, and not that easy to learn. it takes time to learn and it is impossible to learn it all

Gantt Charts are wonderful, but it's heavily regulated

Jan 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I enjoy this software and it's nice to have a consistent view of progress. The tools are simple enough to use and you can attach files to reference later as well as communicate with your team throughout the sheet.

Cons: Each user must pay for their own subscription which can be a hastle. If you want an intern to create a Gantt chart for a project, then the sheet will lock after the trial ends meaning that the sheet must be recreated. It can't even be edited by a paid user after the intern's trial ends. That has been slightly frustrating. It also does not have (at least from what I've found) a good way to print a report that gives a brief summary on progress.

Capterra-loader

The little things matter.

Jan 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I use this tool mostly as a spreadsheet.
With this software ,I have been able to drop instruction line for my spreadsheet and mail to a team-member for them to followup on.
I basically use smart sheet to manage little tasks in our projects,and it works just fine.Don't they say the little things are what matters?

Cons: This software loads very slowly and that can be disheartening especially when I need to get work done quick.
Also,there have been times when I wasn't able to use this tool , because it was undergoing Downtime maintenance.

Use it daily. Good collaboration and general usability.

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I do enjoy that I can share files out with anyone. I like that they can edit and I can see them immediately. The workspace is clean and it is far more powerful than I need it for. I'm sure I could get tricky with it and make it do flips and jumps, but I have heretofore not needed to make it do that.

Cons: I'll be honest in that this is nitpicking. The scroll-wheel on my mouse doesn't like the scroll down a smartsheet. It is by far and away the worst thing about this program I've found. It's so infuriating when I have a few hundred rows and I can't accurately scroll to a needed place. The side bar works well, but everything in the world allows a scroll now.

Please laugh at this and then do it... you'll understand what I'm saying.

Aside from that, this is less of a Con than maybe a pro but I feel like there's a bit of overkill under the hood here. I could easily be wrong in my limited scope so I hate to even list this as a Con, except that you're paying for it. I feel like if you use the full breadth, you win but it's just not super-needed or warranted if you're expecting a bunch of collaboration with people who don't want to be bothered.

Overall: Good stuff, if not better than I think it is. I like that I can give anything to anyone and control how much input they can have with it.

Made Life Easy

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Project management for my team became tough and trying to get everyone on the same page was a lot of work.

Cons: Smart sheets made working with coworker easy and manageable. This software is one of a kind. I will continue to use this

We've been using it for years and it hasn't changed for the good or bad

Jan 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does exactly what it's meant to, it's an online spreadsheet that is easily shared between users. Easy to teach how to use

Cons: The software is very much the same as when we first started using it. There hasn't been much in the way of updated the interface or functionality. Also easy for a user to delete information that effects multiple users

Overall: Shared work books that multiple users can use at a single time. Centralized location for important information that many users may need to use at multiple locations.

A Critical Tool

Jan 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sharing, flexibility, myriad of features. Our multiple projects are all tracked and managed through Smartsheet. It is invaluable to our efforts.

Cons: It takes some training but everything you need is available through videos and other online resources.

Very Good Value

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Web based, easy access and easy share, especially with team members on the go and in various locations. The price is good, good value.

Cons: Definitely need training for this software, online training could have better price, but once pass that. it's very smooth sail.

Clever software, but ultimately not as good for productivity as GSuite

Jan 09, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Ultimately, it's nice software but we stopped using it.

Pros: Automatically translates spreadsheets with dates on them to a Gantt chart view, calendar view, and card view, which allows spreadsheet-oriented organisations to track projects and collaborate on documents with a single app.

Cons: Outdated and cluttered interface. There are better, more intuitive project management software out there, and more responsive document collaboration software.

Does a few things very well indeed

Jan 09, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: Smartsheet would not deny they are little more than a glorified spread sheet, but what they lack in sophistication they make up for in flexibility. There is a good reason so many office workers end up building ad-hoc tracking and analysis tools in Excel. It is simple enough and flexible enough you can throw something together quickly for a wide variety of needs. Smartsheet takes this to the next level allowing users to quickly build lists and data driven sheets, link them together in interesting ways, and then gives them simple tools to share and collaborate with others. The additional of a Gantt chart and Kanban board view of item lists allows teams to quickly develop a simple set of tools to manage projects and collaborate. For many small teams, this may be all they need.

Cons: While the TCO is compelling for smaller teams, larger teams will likely be underwhelmed with the fairly shallow set of features. Also, from a cost perspective larger teams will not find much of a price difference between this and more robust offering from other competitors.

Customize It For Your Needs

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: We began using Smartsheet as a project management system but then upgraded to a more feature-filled PMS. We still use Smartsheet to house passwords, schedules and some management sheets.

Pros: This product is secure and allows you to invite viewers at no additional cost. There are many tools within the software that you can customize to have the software "work for you".

Cons: If you are not a paid member, you lose a lot of the features. Building sheets is difficult if you don't have templates off which to base your sheets.

Good enough to use in every project

Jan 05, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I like using it and I'm looking forward for its updates

Pros: Sharing your task with the rest of the team. It's functionality when your doing your job. It's a good peace of software to use everyday.

Cons: I want it to have more functionality which can give me more options to do my job. I want to be able to upload files which I can share with other people

Tried it, but failed

Jan 05, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Comments: We used Smartsheets and Asana at the same time for a similar purpose and everyone voted for Asana over it.

Pros: If you love the look and feel of spreadsheets this one is for your. The task "dependables" and timelines are straightforward and are the somewhat redeeming feature of this product

Cons: It looks and feels like a spreadsheet No convenient way to assign tasks and collaborate on each task with coworkers. Too rigid and not very friendly.

A paid spreadsheet app in dire need of update

Jan 02, 2018
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Comments: I'd rather just use a free AirTable than Smartsheet

Pros: Lots of use cases and flexibility of displaying data in spreadsheet primarily for project management such as kanban and lean methodologies. Keyboard shortcuts. Training conferences setup around the country

Cons: Poor UX design. Steep learning curve. Have to click save as there is no real-time data sync. Users can overwrite each other if editing at same time.

Capterra-loader

Smartsheet

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The top feature of Smartsheet for my job is the ability to have multiple users in the same spreadsheet making changes. Before using smartsheet we always had to remind other users to exit out of the spreadsheet so that someone else could go in and add lines. Being able to make changes to the spreadsheet when someone else is in it is a huge plus for our work. I also like the ease of use. We got the software for that one spreadsheet but I now use it for all my spreadsheets.

Cons: It would be nice to have all the functions of excel in regard to formulas but I get by with what they have and can 99% of the time found a way to make the software do what I need.

Capterra-loader

So far, so good

Dec 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease of using this software. My organization has begun implementing this to help with streamlining our processes. I also like that you can include outside vendors/people into your projects.

Cons: There are SO many added benefits that a user would not know unless you received a personal walk-through of the software.

Simple - but I didn't use many features

Dec 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: What I liked most about this software was that our entire team was able to share the document at the same time and receive live updates. There were many features to add notes, attach files, send updates to the team, ask a team member for an update, set a reminder, etc.

Cons: What I liked least was I pretty much only used this software as a spreadsheet in the way that I would use Google Sheets (which is free). I didn't dive too deeply into the offered features, and found it easier to communicate via email with my coworkers than through Smartsheet. However, that may be my personal opinion and I'm sure it works well for others.

Overall: Being able to manage our projects in one place where everyone on the team had access to.

Fantastic Potential, But Steep Learning Curve Required

Dec 26, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Tons of opportunities to customize to fit your needs, whether it's project management, accounting or virtually anything that traditionally uses Excel; multiple view options (card, Gantt and traditional); easy linking between sheets.

Cons: Very complicated for people who aren't used to dealing with Excel; notification system isn't ideal; no perfect template for agile/scrum project management systems (for agencies, anyway).

Good feature set, although missing real-time multi-user editing - a must these days!

Dec 15, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: Smartsheet has an extensive and quite impressive feature set for the tool that it is. From comments, requests for updates, automated workflows, and a lot of equations and project planning. Not bad at all when you actually see that it's fully web based without any additional need for software to be installed on the client side. Formatting and functions with numbers work extremely well.

Cons: The biggest issue I find is the lack of real-time multi-user editing. I'm used to using Google Sheets where you can have more than one user actually updating the same sheet at exactly the same time. In Smartsheet you can have more than one user edit the same sheet but you have to save the sheet to commit your changes, and the other person(s) need to refresh the view to get the changes. This gets quite old and cumbersome when you're doing a lot of edits at the same time. Our team is collaborating on a project plan that's stored in Smartsheet and we have usually two or three people actively updating the sheet. Having to save and reload is not just what you'd expect these days from an online collaborative tool.

I use my smartsheet allows me to put in all of my clients information

Dec 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that I can add notes to all of my clients information to keep log of where I am at with the client

Cons: I do not like that I have to scroll all the way down the sheet to get the most current job. I wish it would be arranged from the top of the sheet

Overall: I get to keep all of the clients in one place

Very intuitive interface, seamless collaboration

Dec 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It looks like a spreadsheet, and can function like a spreadsheet -- this means that even users who are completely unfamiliar with Smartsheet can start using it immediately. It's our go-to collaboration tool for sharing check lists, collaborating on specifications and scheduling training.

Cons: It's difficult to export data out of smartsheet. This makes it difficult to integrate some smartsheets into our ERP. And, of course, it's a spreadsheet in its core, so the fact that the data is (1) not centralized and (2) not referenced or keyed is a huge limitation to using it as a full-featured data tool.

Versatile Collaborative Project Management Tool

Dec 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This software worked well for a smaller company with multiple sites with people from multiple sites contributing to shared projects. Support, both on-line and in-person is well done. The company also regularly updates the product features.

Pros: Has most-used features of MS Project Easy to create, track and modify plans Cloud-based Easy collaboration - planning, - plan reporting and tracking, - action assignment, - reminders and follow-up Supports creating and using dashboards Very reasonable cost

Cons: Dashboard creation is less intuitive than the rest of the tools They charge for in-depth training (via Smartsheet Academy). Ideally this would have been included in the license cost.

Good tool for collaborating between multiple teams and locations

Dec 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -Multiple users can work at the same time
-Makes collaborating between teams easy
-Clean display

Cons: -The sheet doesn't autosave
-The sheet doesn't display changes made by other users real time
-Not always easy to re-size columns, rows, etc

Overall: Collaboration.

Project Planning and Tracking

Dec 12, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I love the ease of use and that everyone can just go in and check their items off the list as being complete.

Cons: Would prefer a desktop version instead of online but it works for what we use it for. It functions rather well.

Capterra-loader

Very basic and simple-to-use spreadsheet program

Dec 12, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Smartsheet is so simple to get started with. There are some pretty great features that make spreadsheet creating really simple. Keeping track of projects is one quick application that Smartsheet excels at, no pun intended. It also has the ability to create Gantt charts, which is really helpful

Cons: If you are looking for performing semi-complex computation, Smartsheet is not for you. It is not geared toward major mathematical analysis, but can still do a lot of basic computations.

Overall: It is great to tracking projects and keeping management aware. The ability to share information with cloud-based programs is Smartsheet's biggest asset.

Smartsheet Review!

Dec 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Interface is super easy to navigate. Easy to create forms to capture data quickly. Lots of tools options to select from

Cons: Can be slow when huge amount of data is used. A bit expensive, they can reduce a price a little bit. Full features are not available to end users.

This software give you a very simple and organized way to get everything done.

Dec 08, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The software will give you a starting template to use until you are ready to customize your own. It keeps everything very organized and is pretty easy to use.

Cons: This software is something you could very easily use a simple spreadsheet software for. The only difference between the two is a template you get and it puts the information you put in into a calendar.

Overall: I liked how the software provided a template for you so you didn't have to organize all of the information and do all of the commands.

Review from POV of a Marketer

Dec 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Comments: Smartsheet describes itself as having features for Marketing Teams. However, it does not take into account that, in general, Marketing Teams tend to think differently than more technical teams (e.g., IT). The application comes off as stiff and non-intuitive to those who live more on the right side of the brain. There are a tremendous number of PM applications in the market, many of which offer a workflow that is more in line with how Marketers think and work. However, if your team has a more technically-oriented mindset, Smartsheet certainly offers plenty of features that make the process of project management and collaboration more effective and efficient.

Pros: The application is feature rich and offers substantial opportunities for interdepartmental collaboration. It works well as an enterprise-level project management and collaboration tool.

Cons: The application may not be the best choice for Marketing teams as it does not match Marketers' mindset and workflow habits as accurately or easily as other, more 'Marketing-friendly' PM apps on the market.

Great for collaboration!

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like how the system has templates you can start off with. Smartsheet also has a very comprehensive how to section that allows you to basically ask what you need and you will be given a post on how to do it.

Cons: I guess my one complaint would be that the interface could use more color.

Overall: Scheduling and collaboration

Solid PM software designed for collaboration

Dec 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: * Same level of features as MS Project * Easy collaboration with people and ability to share "view only" or "edit" abilities * Simply to use * Regular offers of customer support, webinars, etc.

Cons: * Moving rows can be a little "clunky," in that it's easy to do but sometimes doesn't seem to quite move the way it should *May be user error, as I haven't delved in deeply, but it doesn't seem possible to assign more than one person to a task

Great tool to monitor team progress

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Its overall a great tool

Pros: I manage email marketing, but other departments (development, outreach, audience education, School) all use email as well. I love keeping track of who's sending emails & when; this way, it's way easier to understand our unsubscribe rates. I also like that I can make comments on a line item and email it to a coworker so that they can follow what I am referring to. I also use the "reminder" function on line items and appreciate the emails reminder it sends at the time I specify.

Cons: It would have been great of someone makes a change on a sheet that someone else is viewing, that this change could be seen live - as in one viewer could see another user typing and changing a particular cell. I wish we could move documents from one row to another.

My company has been using Smartsheet for years and helps us stay organized.

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Smartsheet is easy to use and share among colleagues. Creating or copying a sheet over is simple, and the ability to upload/export sheets to excel is fantastic.

Cons: Sometimes it can be a bit slow when trying to load sheets up. Also figuring out the gantt chart feature can be a bit challenging.

Overall: Easy collaboration and content management.

Excellent!

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It's just too WOW! I love it and my colleagues too! It's an amazing online software!

Pros: It's like an excel sheet but online and your colleagues could work on it too! It's amazing! Simple and friendly user! I love it!

Great Tool

Dec 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Really Easy to use Lots of functionalities Easily converted to pdf or shared in other ways Great project planning took but also very useful to track KPI's etc

Cons: Some configuration restrictions but nothing major Works with Licences other than that it is a great tool

Capterra-loader

Fantastic product that does so much so easily!

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the alerts, subscribe to calendar, conditional formatting, ease of access across devices, ability to upload attachments, ability to make comments on each row, ability to publish to the web, ability to make a web form, everything!!

Cons: Would be nice if you could freeze rows at the top so that they do not get sorted. Wish subscribe to calendar worked for Outlook on Mac.

We've been using Smartsheet to drive our Project Management for the last year with great success!

Nov 29, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the collaboration of sheets across team members, the ability to make reports that draw information from multiple users, and using forms to fill sheets from external users.

Cons: Sheets can be duplicated and then individuals begin filling out their own sheets. However, if a column needs to be added or properties of a column need to be change, that has to be done one sheet at a time.

Overall: Visibility from our whole team of what we were doing each day, long term projects, and compose a calendar of when items needed to be finished.

SmartSheet has helped field and remote workers collaborate on important information.

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All information is updated in realtime. We can tell who is in the sheet and what has been updated. It is a very collaborative workspace for keeping track of information that is vital and deadline-sensitive.

Cons: I wish I could hide columns and cells. That said, it has a fabulous filtering capability so that my view type can be saved and used over and over again.

Overall: Timely information from our field support staff.

Capterra-loader

Good place to Collaborate with Outside Customers

Nov 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I liked smartsheets as a tool to track many tasks to accomplish with an outside vendor. It gave us both visibility onto the 100s of line items to get through, when it was accomplished and what issued were faced. Easy tool to get going with as it is a smart excel sheet.

Cons: As intuitive as it is, you need to be good with navigating something you are not comfortable with. You need to figure out where to click and how to use it. For users who are not advanced, they will miss functionalities that are essential to being used while using it.

All in all, I love it.

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Smartsheet can be used like any other spreadsheet application, but it offers a lot of other interesting features that set it apart from programs like Excel. It is truly a whole-package software, combining interactive spreadsheets with basic project management functions, web forms and templates, and ingenious crowdsourcing capabilities.

Cons: Smartsheet's calendar view is pretty useful in general, but be warned that it can only display a certain number of tasks/events at a time. If you have a very full schedule, you may not be able to see the full picture without opening up another window.

If spreadsheets and a reminder program had a child.. .this would be it!

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to share without interruption, adding reminders and documents for future follow up, tasking staff

Cons: License requirements for administration, and not having full access to all features if you are just an end user

Smartsheet review

Nov 15, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Device independence and cloud storage allow for full-team collaboration without purchasing extra copies of an application. Ease of use - very similar to Excel in functionality while operating as a database. Collaboration - easy to use simultaneously as other team members, track changes, and maintain up to date info.

Cons: I would like it even better if a file were able to have several sheets, like in Excel Clunky in its reporting - not a lot of flexibility to play with the data without completely redesigning the report. There are no graph functions for dashboards yet.

Capterra-loader

Great sharing spreadsheet solution

Nov 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Quick and easy templates that we could easily share both internally and externally to clients. Easy to teach and roll out to scale within a mid to large size organization

Cons: It is not as robust as Excel and there were a lot of features that I would consider table stakes that weren't present. Especially rolling up details from multiple forms in single line entries on the primary sheet

Capterra-loader

Great program

Nov 14, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is another program some one referred me to use. So far its been easy to learn. I like the fact I can log in with my google account.

Cons: While it is not the worst, I don't like that the program is part of the web browser- I do wish there was a way to open it in a separate window.

Great system to manage a complex project across users and departments

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This is a great system to manage team projects and tasks. There are many features within spreadsheets and other tasks that make this manageable.

Cons: It is difficult to access on mobile devices, which perhaps could be improved. Sometimes the permission and systems to assign those permissions.

Simple but yet very functional project management

Nov 12, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Inexpensive project management. Easy to share with other people and collaborate, while keeping the cost at a minimum. Nice Excel like interface with very fast learning curve.

Cons: Not easy to link tasks together so that they are related when schedule is changed, although I read that this will be improved shortly. Lacks the more advanced features of Project, but then again if you need Project this might not be the product for you. But it will fit the bill for most small project management or when managing multiple small projects.

Overall: Project management with easy online collaboration between people involved. Good pricing for a small company.

Smartsheet has been a very good product for us to date. The ease of creation and deployment of wed-forms has been awesome. The integration between Smartsheet and other cloud-based products such as Google apps was a perfect fit for us.

Nov 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Smartsheet is a nice blend of project management and spreadsheet software. File attachment (discussions, pictures, various documents) is easy be it from a desktop or a tablet. Alerts and update requests are easy to setup as is conditional formatting. Creating web forms for easy to use end user interfaces to Smartsheet has been wonderful and very easy to deploy.

Cons: The application found on the IOS and Android apps are not the same functionally as found via the browser interface on Windows. This has been very limiting for our field users.

Easy to use and super powerful

Nov 10, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Talk about spreadsheets made easy and still very powerful! We were introduced to this through a client to manage their lead data. What an amazing tool! We are now integrating into our processes to manage our data and easily create reports.

Cons: I can't seem to find anything very wrong with this tool. There is a slight learning curve, but if you're at all familiar with spreadsheets, you'll be just fine!

Great product, multitude of uses!

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to be able to see the same information in many ways, with a simple click. It is very easy for everyone to understand. It has many formatting options, that anyone can use.

Myself and my staff are on the same collaborative page at all time. We know exactly who is doing what and meeting deadlines

Nov 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I love Smartsheet to manage my team projects, reports, meeting, etc. It's the best among few products such DaPulse that I have tried. Highly recommended

Pros: Interface: The interface is so easy to navigate. Ease of use: Smartsheet various tools are very intuitive and easy to use

Cons: Haven't gone beyond basic level to evaluate the cons. But for non-profit org like us price is a bit steep

The Quickest Way to Support a Project or Initiative

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet Business allows project teams to stay on task while provide reports and dashboards to higher ups. Smartsheet has an extensive library of templates that facilitate ease of use and collaboration. You can also easily create forms to capture data quickly.

Cons: The only drawback to Smartsheet Forms is that form data is not dynamic and pretty basic. Also, there is a significant price difference between the Business and Enterprise Editions which can prevent companies from using their existing Active Directory or SAML-based authentication from integrating with Smartsheet.

This is what a spreadsheet should be

Nov 09, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Smartsheet allows you to do things that you could never do in other spreadsheet tools. You can easily collapse rows, use color-coding and add formatting and style that make it easy to visualize and track your data.

Cons: Like any complex tool, there can be a bit of a learning curve, but it is definitely worth it because there is so much functionality that you can't get elsewhere.

Overall: Great way to track and visualize data.

Smartsheet Great Product

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Needs some updating which I'm told they are beta testing.

Pros: Great price, especially for an enterprise license. If you set up your smartsheets correctly it's an incredibly powerful tool that allows you to resource, task, and project manage throughout your organization.

Cons: It does have some rigidity due to how they set up the sheets. Some might think it is exactly like Microsoft Project, but it's actually completely different. Definitely will take some time for users to get up to speed.

I use it to monitor my teams sales. Its easy and available even on my phone.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like its ease of use; its platform and the fact that I can keep up to date with my team's sales. I like it.

Cons: I would like more intensive classes. Im not a pro with computer prohrams but I am I'd say, a typical user. If I had more classes i think that I'd put smartsheets to even better use.

stay organized

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: the ability to assemble a gant based on tasks with due dates. Also you can create new projects and easily share them with teammates

Cons: I dont like the templates available. All of the promos seem to have great use of the system, but its confusing how we get our login to work the same.

Overall: organization and access for my superiors to track my progress

Really organized

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It keeps the team well organized and on task. We work in different areas and we can customize it to our preference.

Cons: I wish it fit on one screen instead of having to scroll to multiple columns. I would also like too access via phone.

SmartSheet is a great way to stay organized when several people are collaborating on the same project.

Nov 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: SmartSheet is currently being used to manage builds in our manufacturing department, track calibration and tools, as well as track inconsistencies of any incoming materials before they get used in a build. It is a fantastic management tool and can be used in diverse ways. Highly recommend this software.

Pros: Several people can update sheets at the same time and changes are logged. Sitting down and using SmartSheet without ever having any training, I was up and going within minutes. The filters are easy to set up and work great to sort out lines and information. Great product!

Cons: Setting up reminders could be a little easier. For instance, if I would like to set up a 30, 60, and 90 day reminder, it is unable to do so. The working screen could be a little larger. When you are working with several columns, it is somewhat tedious to maneuver.

Great for use on sharing documents

Oct 30, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I used this to share items with auditors and it worked great because we could both work in it the same time and upload files to each other. It made the back and forth incredibly easy and kept it outside of Outlook.

Cons: It sometimes had trouble loading and would freeze up sometimes when you had a lot of data loaded into it but it wasn't common.

Overall: I think this was great! Simple sharing of files made easy!

I've used this product in both for-profit and non-profit circumstances and found it very adaptable.

Oct 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: I'd like it if Smartsheet could link more effectively to Google calendars.

Pros: Ease of setting up workflows/projects with links and dependencies, and the ability to re-order and filter views

Cons: I found the flexibility with producing reports was a little constrained. For instance, when I wanted to change the print layout.

Professional customer service! Easy to get ( tech savvy) people to use.

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Cuts down on paper. Excellent collaboration with other staff. Video workshops are readily available.

Cons: A little on the pricey side. Difficult for non-computer users to digest. Takes a while to learn all the tips and tricks.

Incredibly useful for project management

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Used the template to build project management solution for my team of 30. Able to see to which team members are overloaded with task, which tasks are on schedule, and the entire project timeline. Was able to speed up projects by keeping on time. Very easy to use and good tutorials to start.

Cons: Working in the environment online was a change from similar offline software, but once the change was made there has been no going back.

Overall: I learned new ways to get teams up to speed with the project, including how to budget time of non-work hours.

Application Developer

Oct 13, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I mostly liked that I could get others to sign up and view the same work space that I was viewing quickly. I was able to set the permissions for the other users quite easily for what they could access.

Cons: I least like the naming conventions and the navigation. It is hard to quickly go to something as it is usually under a tab you would not assume it to be under.

Overall: Easy to start.

Smartsheet has been a decent tool for our group. We use it in a pseudo-project management way.

Oct 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Good repository for group information with features for attaching supporting documents and communication on updates to goals.

Cons: The layout and the sorting features could be better. It is cumbersome to move around the sheet and the permissions can be restrictive without the sheet creator realizing what parameters they have setup.

Overall: Group benefits on projects. Timeline documentation. It is one more place to keep information.

Good experience - a little confusing to use, but relatively easy and very useful

Oct 12, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The features and functionality. There were many options to customize the product to my needs and the project's needs. I also loved the online helps, especially the training videos. I also loved the function of the gantt charts and timelines.

Overall: Good project management with time controls and gantt charts. Easy to delegate tasks.

Project management made easy

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This made it very easy for me to produce Gantt and other charts, share, and print. Collaborate on projects, track tasks. This is my go-to day to day activity keeper, which ensures I am meeting my daily, weekly, monthly targets.

Cons: Took me a little while to get a hang of all the features (some of which I am still not completely clear on). This is a powerful tool that can get lots done (don't think that is a con) but you have to take the time out to learn how to use it properly.

Good tool to track your team projects.

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: One can easily keep track of the project, investigate issues behind delay, share files and create spreadsheets. It is easy to use and a good value for money.

Overall: I am extremely satisfied with this software. I have been using it since a long time for all of my team projects.

Smartsheet is great for reporting and see different reports.

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the ability to pull specific reports with Smarsheet. I also like that we can upload our templates or create a "sheet". The functionality of creating sheets is exceptional.

Cons: There is a bit of a learning curve when it comes to certain sheets. There is so much potential it becomes hard to sometimes see things further out.

Overall: While creating sheets there it really helps ask the right questions up front.

The software is great and I find more and more uses for it every day

Oct 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how it allows me to use the spreadsheet format that I'm comfortable with and how it allows me to generate reports that help me quickly focus on things that need my attention

Cons: It takes some time to learn, but only because it has so many features. Like I said before, I find new uses for it every day

Smartsheet helps share information and workflows with a simple interface

Sep 29, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Exceptionally simple to track tasks in a spreadsheet-type layout that allows for easy customisation. Consistent support provided in the form of emails that prompted usage of existing and new features that weren't being utilised. Notifications regarding changes and due-dates worked well.

Cons: Very few drawbacks, apart from the interface being too simplistic at times, with equal weighting (in size and space) given to all tasks - meaning differentiation beyond highlighting the task or action was difficult.

Overall: Were able to share pertinent info and deadlines amongst other partners with actions marked off easily.

We use Smartsheet in a variety of ways to track projects, progress and people

Sep 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This feels like Excel on steroids. We are able to expand fields to include more details in certain categories. We also use it to monitor progress on individual tasks.

Cons: Perhaps this is something that has to be customized for each user, but I wish alerts and actions were done automatically. Sometimes the formatting seems a bit clunky as well.

Smartsheet is a great project management tool

Sep 18, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ability to share sheets with others. Smartsheet also has a lot of templates to choose from when creating a new sheet or report, which make things go a little quicker. Able to to create multiple dependencies within on sheet.

Cons: Can be difficult to learn all there is about Smartsheet. Can be difficult to figure out what type of sheet/report you need. Does not show where someone else on your team is on the sheet in real time.

Overall: This software has greatly helped us track our current and past job requests, and also report on those requests.