Branch Messenger

4.5 / 5 334 reviews

Who Uses This Software?

Branch is an employee self-service platform for hourly workers.


Average Ratings

334 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $3.00/month/user
  • Pricing Details
    Contact us for a custom "Enterprise" plan that is build for scale.
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Branch Messenger
  • www.branchmessenger.com/
  • Founded 2015
  • United States

About Branch Messenger

***Click to Chat With a Live Expert*** Branch Messenger is a company-wide scheduling solution for hourly employees in the medical field. The native mobile apps for iOS and Android allow employees to view their schedules, swap shifts, request time off and set their availability. Managers and admin are able to track and manage employee scheduling in real-time from their mobile device or web dashboard.


Branch Messenger Features

  • Appointment Management
  • Billing & Invoicing
  • Drag & Drop
  • Facility Scheduling
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Records
  • Patient Scheduling
  • Physician Scheduling
  • Recurring Appointments
  • Self Service Portal
  • Staff Scheduling

Branch Messenger Reviews Recently Reviewed!


It is very efficient to use and Communicate with others

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Works great and the notifications help so much, it isn¿t hard for anyone from 18-80yrs to use. And I we can communicate with each other right in the app so that helps a lot if employees have a sudden emergency also..

Cons: I can't say I dislike anything about it, it's very handy and up to date for what we need.l to use it for. Having the schedule available is great

Branch messenger makes it easy to view shifts, it has been useful to me with providing notifications

Feb 22, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Notifications before a shift are useful, posting shifts are also a very useful tool one can use for trading shifts.

Cons: Despite writing that I have a bi weekly salary, the app says only what I make per week, and it is impossible to go back and change the completed hours to modify this.

Overall: Easy management of hours, better visual representation of shifts per day.

It has been nice being able to go into the app and see my schedule.

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use, it is very simple to go through the app and see what I need to do. The messaging with others on the app is also a plus, if I want to try to cover a shift for extra hours or if I need a shift covered. I like that it tells me when the new schedule is out, and if I ever need to reach out to my store manager, it is right there at my fingertips!

Cons: Unable to see all my hours worked; it will show me week to week but not my whole pay period at once. Along with that it does not show my whole earnings for that pay period, it only shows my week to week as well. Other than that no complaints, it still allows me to stay on top of my hours and earnings.

It's works very well and makes viewing things for work like schedule and shift changes very simple.

Feb 20, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The Shift Coverage page. It lets you post a shift for others to see when you need one covered. It is very helpful when you need to find someone to cover your shift.

Cons: Some times it does get the hours per week right when it calculates what you should make that week. It often changes throughout the week too, even if your hours that week don't change.

Our store has had a pretty good experience with branch.

Feb 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: All our team members are able to access the weekly schedule from their phones, everyone gets a notification a few hours before each shift so that they don't forget.

Cons: Our team members being able to post their shifts has caused a little bit of confusion. We had to explain to some of them that if nobody replied to their post saying they would take the shift, then the shift was still theirs. There have been just a couple minor things like this that can cause a little trouble when you're doing everything over the phone.

Extremely convenient

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The schedule and calendar feature, it's so convenient to have access to when my shifts are without having to travel all the way to work to get it.

Cons:
I don't think their is a request off option, and that maybe because through my work they might not want that feature online, but it would be interesting to see.

Fulfills everything my workplace needs in a schedule app

Feb 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: The autofill from a photo of the schedule to the calender/list view.

Cons: All of my coworkers and I have agreed that the app sends too many notifications and several of them have stopped using it because of it

Overall ok, pretty buggy and blotchy most of the time

Feb 17, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Simple to talk to staff and communicate with them and public place to post our schedule

Cons: It is Slow and glitches too often, crashes at least weekly and it rarely totals up hours and pay properly.

Capterra-loader

Very good program to interact with employer and employees and stay up to date.

Feb 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I don't have to save anything to know when I work next and I can easily message my supervisor and other fellow colleagues workers about help at work or needing a cover or change. It also helps keep up to date with things I may not know of at work that are posted for me to be able to know what's going on.

Great experience love it

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to enter shifts with just a picture. The paycheck info and all the other features it as.

Cons: No way to enter breaks as of rn. Thats mainly my only con about this software. When that gets added in the future, i wont have any more cons

Great app.

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Schedule is always in the employees hands. I like be able to see the schedule for each day individually. This is a great app to use for your crew. I have tried others and this is the best.

Great

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like everything about this app. It keeps me updated with my schedule when I forgot to look at it at work.

Fun program good platform

Feb 15, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The level of options and systems in the program is impressive. There are basically 4 programs in one, an image share, a calendar, a messenger and a wage calculator. Streamlines the scheduling process for managers and staff as well because you eliminate the need to call in and verify shifts.

Cons: The messaging service seems to use data instead of SMS which can be a problem with large numbers of group members and messages. Also, the coverage tools could be improved by typing in times rather than the rolling clock input

Overall: The schedule data lets managers and employees work together without direct contact, saving both groups time and annoyance

Overall I like it. I haven't really played with all the features yet.

Feb 15, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that it sends a reminder notification about upcoming shifts. That's all I use it for. I just haven't played with it much.

Cons: The message and friends options. I just don't use those. For me it's easier to send a text or Facebook message.

It's pretty good.

Feb 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The schedule posting feature. Nice not having to go into work on an off day or text a coworker for the schedule.

Cons: Sometimes things don't load and the app needs to be restarted. Not a terrible thing to happen though.

Great

Feb 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like how I.T is easy to use and very convenient . I would differently recommend this to my family and friends as a website

The app works well most of the time. It's pretty good for being free.

Feb 15, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: This product has a lot of useful features. It can be used to post schedules, communicate with team members, and even swap shifts.

Cons: There are times when it does not load properly. I often have to close and reopen. It also sends notifications and then when I go to look at it, nothing is there.

Overall: I don't have to have a picture of my schedule and more.

It's a great way to see the schedule. Talk to fellow employees, and to trade shifts.

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Easy to use. Easy to trade shifts, see the schedule, easy to see when you work. Reminds you when you have a shift, shows how many hours you work.

Cons: It isn't so easy to use and very helpful.

Overall: Shows you everything you need to know, great way to communicate.

Branch makes it simpler to view work schedules.

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of using the app. By having the app on my phone I can very easily open it to view schedules and messages from my coworkers.

Overall: I can now very easily view my schedule.

Capterra-loader

Branch Messenger has always been easy and convenient to use.

Feb 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that all you have to do is post the picture of the schedule and it will automatically list all the people working that day and it alerts everyone automatically. I think it is extremely convenient and I never miss a shift this way.

Cons: I don't think that there is a lot to dislike about Branch Messenger. Whenever I had issues with the app, customer support always got back to me quickly. I think that there is this one glitch when I look at the picture schedule and go back, the bottom tab that lets me navigate disappears so I have to exit out of the app and restart.

Great keeps me knowing my schedule and connected with what's happening at work

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Notifies me with my schedule so I don't constantly have to look up my schedule for work. I always know what time I have to go in.

Easy access to speak with fellow co workers and managers. Makes it easy to see my schedule.

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: That I can see my schedule if I forget, ask any co workers if I can swap a shift with them, or need a shift cover.

Cons: That it buffers a lot when trying to load the schedule or simply to open the app to see what a manager or con worker has posted.

It makes trading shifts and finding coverage easy.

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the work community it creates. It makes finding coverage for shifts a lot easier. It also makes posting off days and availability simple.

Cons: I find it hard to find open shifts on my feed page. The page doesn't update as it should. Also, sometimes shifts do not show up on other people`s apps even if it is on mine.

Overall: Great for jobs and start up job organizations.

The app has caused a lot of issues for my job long loading, schedule does not sync

Feb 13, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: I like that this application is relatively easy and simple to use. Also the picture and gifs you can post.

Cons: The app takes awhile to load the pictures of the schedule also it doesn't sync up. have to post a picture or gif to have a shift covered or request a day off.

It works great

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I can have the schedule at my fingertip when I¿m not at home. And when the boss texted asking who is working the next day I can look and get back to them right away. That I can see what I should be making before taxes and things taken out.

Cons: sometimes it doubles my hours. It also puts names it different than what the schedule says. The fact that it takes you to the chat part right away when you pull it up. I would like to see it go to the schedule first.

Very clean and functional.

Feb 13, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to use and very organized. Everything is fairly intuitive to use and overall it is very quick to master.

Cons: It occasionally crashes. This is usually fixed by just closing the app and reopening it. It's slightly inconvenient but isn't anything crippling.

Overall: It is easy to keep my schedule managed.

Easy use and also keeps things organized

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: It helps me clearly understand all times for work and schedules of work with my colleagues. I believe that this is essential because you need to have everyone on the same page when working together. All the pages on the app are set up in an organized manner helping not just me but everyone that uses the app.

Great app perfect for a busy manager

Feb 09, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It really came in handy with alerts, from making sure you get to work on time, schedule changes and requests, schedule uploads just from a picture, and even messages between crew members.

Cons: Could use more tools for the manager. Such as being able to edit employees better, to be able to make the schedule using the app

I enjoy using branch and like how easy it is to use.

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how the lay out is like instagram which I am extremely familiar with using. I also like how I get a notification 3 hours before my shift starts and am notified when a new schedule is posted.

Cons: I wish there was a different way to view the overall schedule than just a picture being posted of the schedule. Maybe that is just how my work does it, but it makes it hard to see and you always have to zoom in.

Overall: I like being able to check my schedule on my phone whenever I need to, and get notifications whenever my boss posts something for all employees to see.

This is everything a busy work environment needs it has all the functions that are needed

Feb 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: One of the things I like most about Branch messenger is it is able to scan the schedule from our restaurant and able to organize what everyone is working how many hours everyone has and also reminds us up to an hour or two hours before I shift starts.

Cons: If anything I wished it loaded faster or there's a way to have a offline option if you aren't able to have wireless internet or cellular signal.

Overall: It's just very organized you can go online and do exactly what you need to do without wasting so much time or going through so many doors to do it.

The App is very Efficient and easy to use

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: This software allows me to access my schedule and different activities at work at any time. It makes it easy

works great

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it is very easy to use. i used this software everyday, it allowed me to switch shifts and keep track of my hours

Simple and effective

Feb 05, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The app is easy to use and intuitive. The interface and tabbed approach to feature separation is native to most smart phone users and will developed.

Cons: The customization is non-existent. Changing notifications sounds or frequency is all or nothing, and images are downloaded every time rather than cached. Posting times is buggy, with simple text entry passed for a poorly implemented rolling clock design. Messaging does not play well with other SMS offerings and instead uses data or wifi

Overall: Easy and active communications with a team and fast schedule uploads and viewing

I love how easy it is to view my schedule.

Feb 05, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love everything about it. It's easy to use. It's easy to work. It's a great application for schedules.

Easy to use, awesome customer service.

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: All you have to do is take a photo of your schedule and the app converts this photo into individual calendar shifts and assigns them to employees. Allows for import of shifts to iCloud/gmail calendars. Notifies employees two hours before your shift. Customer service resolved issues quickly and politely.

Cons: The only con I can think of is that not enough people know about the branch app. Seriously, everyone should be using it. I tried several before this and none even got close to as useful and easy to use. Espescially free.

It really makes Work life so much better. It accommodates everyone of our employees

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to switch schedules when it is needed and being able to get your work schedule for the following week

Cons: You can't remove old employees from the group or anything they've posted in the past so sometimes it is confusing

Easy to use, gets the job done

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The best part is being able to easily communicate with team members through various groups created. Schedules are easily accessabile and flexible in switching and changing shifts.

Cons: This software has a lot of notifications and very few customizations to them. Also not a lot of security

Love this app. Covenient and easy to use.

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its easy to use to keep in touch with co-workers. I also love being able to see my schedule without having to take photos of it.

Cons: It lags a bit. Some days when I wanna see my schedule or wanna chat with a co-worker, it won't let me in.

Overall: The benefit of being able to easily talk to people from work.

Easy to access

Feb 05, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very organized and easy to work. I can monitor my schedule and shifts that are up for grabs. I like that we can switch shifts on their as well.

Cons: I don't like receiving multiple messages from it. It can be very annoying. I wish it can be accessed online so that I don't have to use storage on my phone.

Overall: I can monitor my shifts, I can switch shifts, and ask people to take my shifts. I can see the calendar so I don't have to store it in my phone.

Awesome app for work!

Feb 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the daily availability it shows me for the days and times I and my coworkers work. Also, how you can send direct messages and the reminder of when my shift is!

Cons: I guess the only thing is the cropping selection of the photos to add.

Overall: This software really helped me connect with my manager and other co workers. It made my life so much more easier to have the schedule on here than going to work and constantly looking at the paper written schedule.

It was a good experience

Feb 03, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I liked about the product was the easy to use software, the set up is simple and not complicated. Plus it's something I use all the time.

Overall: I get the convinence of work access to my schedual, and reminders to my up coming shift.

It real easy and I love it it helps with everything work Relate it

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It connects my work schedule to my calender and makes it easier for me to be on time for work. Also I connect with all my team with texting

Cons: I really don't have a cons cause it works so good. Only one thing I have to add it sometimes will not show the people your texting until u refresh the app

Overall: Like I said before it helps me be more organized with my work schedule to my calender and makes life easier

Every so often we have a few glitches with the schedules but it's very easy to use

Feb 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the fact that it keeps the staff up to date and informed. Also, the way it breaks the schedules down into calendar for ia very convenient.

Cons: We have a large staff and I wish there was an easier way to take a picture of the schedule to make sure all the employees are included in there. Because some times I have to add people in there manually. Or they just don't make it in at all

Very easy and good way to keep the business organized and staying in contact with fellow employees.

Feb 02, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: How easy I can post a shift and the reason why, and vice versa about covering a shift and letting the app notify my manager instead of going out of my way to contact them directly.

Cons: Sometimes I get annoyed about the things I get notified about and what I don't get notified about. There should be more options in that area.

Amazing! Ease of the app allows for great communication.

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how the app makes it supper easy to communicate with a group of people. The format of the app allows for multi use, rather than having multiple apps.

Cons: Sometimes I get complaints from the crew about the software not picking up the names correctly on the schedule.

Overall: I can talk to two of my teams with just one app. I can spread information within minutes to over 40 people!

great way to see work schedule

Feb 01, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: alerted when new schedule is posted, accessing the schedule from home, able to swap schedules with other team members.

Cons: sometimes doesn't load or loads very slow, does not update if there are changes to the schedule,

Lacks some important features but overall solid application.

Feb 01, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use. Has a lot of features that i use consistently to see anything related to my shifts. Give you reminders to when your shifts about to start 3 hours in advance.

Cons: Messaging people through application can be somewhat complicated at times. Also issues with getting certain notifications within the application.

Never really had a problem and it's easy to use

Jan 30, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Accessibility and the layout of the app make it easy to see my schedule or make a trade. I also love the feed, so to speak

Cons: So far I haven't really found anything that's not to like. Sometimes there are glitches that screw up the calendar portion of the schedule, so there's that

Easy to use

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's very easy to use, the interface is simple. Anyone could use it. It's easy to stay in touch with your coworkers, and keep track of your schedule

Cons: Sometimes the schedule doesn't load. That's really the only problem I've had with it. Everything else runs smoothly

I like it a lot but for the very simple features!

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to get the schedule out. I like that it sends out a notice once the schedule is posted. I like that It's easy to post the schedule by simply uploading a picture.

Cons: Multiple people can delete the schedule. I don't like how the schedule swap works. It seems a bit cumbersome and hard to use. We end up just doing it in store. It's hard to keep up with and easier to use in chat.

Also have issues with loading sometimes where I have to log out completely out of app and then log back in.

Overall: Really easy for me to use, it reads schedules very easily and is very accurate. Wish it could customize how many hours in advance. Before shift and change the alert type so could be like alarm

I love how easy and fast it worls

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I love the most about it is that I can get notifications on what time my shift is even when my up coming shift is or when the schedule is posted.

Cons: It's nothing I don't like about this app I use it every day so it's not much I can dislike about it. I can say if we can change what time it notifies you about your shift but that's the only con about it.

very helpful and helps to keep me organized!

Jan 24, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: the shift coverage feature and the schedule calendar. i also like how pictures of the schedule can be posted.

Cons: the chat feature has often crashed the app on my phone, or the hour count for myself will not show up correctly

Branch is such a life saver on looking up shifts to switching shifts!

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What i love so much about the software is how easy it is to look up shifts, look up people, and even commincate with other about shift openings and other important information.

Cons: Sing up is quite difficult because other companies mix with other companies stores ( ex starbucks, mc donalds). as well sometimes the shifts are not read correctly and are incorrectly written.

Overall: looking up shifts are so much easy, especially when your double cheking, communicating to others about shift change or just in general are so much easier. Just love the easy use to this!! especially seeing the schedule and day by day timelines HELP ALOT

Have it for work. Its simple yet effective

Jan 22, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: How easy it is to trade shifts and look at schedules. I can see the front page and see any changes to future schedules or messenges from our manager.

Cons: Sometimes it takes a long time to load the activity feed.

it has been good so far

Jan 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: i like that i can get the schedule and that you can post if you need a shift covered Plus others like to put silly stuff on it

Cons: don't understand it need to have more user information on it Explain how to use the different areas on it scheduling activity team coverage

Overall: it just helps with my schedule and reminds me when my shift starts

Love this app works great for my work

Jan 22, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Everything I like all on here everything works great and my team loves the app and we use it always.

Cons: Sometimes takes a while to load also the Times is says people see it is a lil off also which is ok

Hard to understand at first.

Jan 22, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I can pick up shifts in a minute and always know when they are available. I see all my team members as well.

Cons: At first I had a hard time with understanding of this product and had to have my manager show me the ins and outs but now I can show others.

Overall: Picking up shifts.

Love being able to see my schedule in calendar form.

Jan 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that it converts a picture of a work schedule into calendar form for a quick glance to see what you work.

Cons: The time off request form is not set up the best. The times make it confusing to know when you need off and when you can work that day.

Very easy to use and convenient, however the messenger function is real spotty and inconsistent!

Jan 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very very easy to use and navigate! The schedule link is easy to post on and view. I appreciate that I don¿t have to jump through a bunch of hoops to navigate.

Cons: Messenger doesn¿t always work properly! I¿ll message partners sometimes and the message will either not show up or after viewing will disappear all together!

I used Branch Messenger to receive updates from work, and stay updated by my managers

Jan 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: What I liked most was the ability to post schedule changes or swap with another person, request days off, and the ability to contact my co-workers when I don't have their number. Branch was very easy to use also, and easy to navigate. I also enjoyed how there was different settings for viewing the times I worked in a week, and how you could add someone else to the timeline and track their schedule as well.

Cons: What I did not like s much was on the comments some people would leave, you could not view who liked what exactly.

Works very well. Nothing is difficult to use.

Jan 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to see everything you need. The interface is pleasing to the eye and the dashboard is very direct. The system is a great one. It's very easy to switch shifts.

Cons: Joining the team is sometimes hard. I could not find my own place of business. That part of joining the app is the only problem.

Overall very nice and wel put together-its nice to see who works when

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It,'s easily accessable on my phone and I can see who works when... The best part is that everyone can easily see shift changes

Cons: There isn't much I don't like about it the only thing I'd change is to not notify me when my shift is about to start... At least give me the option to shut that off because I don't need it

Great way to find information and message from my work

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to access the online schedule that my boss posts. It is also an easy way to pick up shifts for people and to post if I need someone to pick up my shift.

Cons: Sometimes it take a long time to load. Specifically, for my online schedule it takes a long time to load the pictures.

Great app for my work

Jan 16, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support

Pros: I love it gives me notifications, I can check my shift anytime and request off or easily ask someone to cover my shift. We also sent messages to coworkers and share ideas with all crew

Cons: I wish I can save pictures that are posted on the activity feed. Also I wish I could change the time to give me a notification. It¿s great that it sends me 3 hours ahead that¿s the time I have to call in advance if I can¿t not come in but I wish it also gives me options for notifications such as an hour or 30 mins before the shift starts

Besides the slow picture load times, this app is great and accomplishes everything it's supposed to

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It facilitates my work life a lot and reminds me of what I'm doing. Without it I would be lost and asking people to take pictures of schedules.

Cons: Loading pictures takes a while even with WiFi turned on, which is a bit frustrating. If this got fixed, there would be no negatives to this app

I check my schedule daily.

Jan 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Having access to the schedule without needed needing to go into the store is very convenient for me.

Cons: I think there should be an option to upload a PDF or file instead of uploading a picture of the schedule.

As a restaurant worker, Branch makes it easy for managers and employees to communicate.

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Schedules can be posted and managers can post any announcements that they have. Also, the process of trading shifts is made easier.

It's a really easy app to use, schedules upload quickly, and it sends reminders of shifts.

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy use, Sends reminders, Schedules upload quickly, Easy to communicate with other coworkers, shift are easily viewed and the fact that I can also send in my avalibility is a plus. I use this all on a daily basis when it comes to things related to work.

Great for communication and very easy to use

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that you can check your schedule and recieve notifications before your shift. I think its also great that you can post shift trades and communicate easily with the entire team.

Cons: I dont like that it seems to only let you post one scheduled time off. Sometimes I would like to request multiple days in a week but it doesnt seem like you can do that.

Easy to use and has a friendly interface that you can do what ever you want from, the app runs well

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The most thing that i like about thos app is how it¿s optimized for all devices even the iphone X which is brand new.

Cons: The thing that i least like about the app is that the schedule never gets updated automatically and then i have to end up uploading.

Amazing app. I loved this as it keeps everything easy to access at one place.

Jan 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The most liked feature for me is schedule tab. I don't have to worry about remembering my schedule anymore. I can simple go on app and check my schedule time to time.

Cons: Least like feature is putting wedge information in. I mean absolutely it is useful for others but not for me.

Overall: Everything. Easy to access and keep things organized.

Easy to use, convenient

Jan 13, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: this app is an easy and convenient wait to keep up to date with work related things like schedules and shift coverage.

Cons: It would be better if the app was more easily accessible on offline mode and if group messages were available

Very quick and easy to communicate with my team!

Jan 12, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The shift coverage section makes it easy to get covered or pick up more hours! easier than texting 15+ people!

Cons: needs a read reciept! i want to know if my boss is ignoring me! haha no it would be nice so i dont have to keep replying to show i got the message!

Its very easy to use

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I'm never late for work. It reminds me 3 hours beforehand so I know what that they are I can trade shifts and they get approved straight on the app so there's no confusion about what's going on

Cons: I seriously don't have any cons about the app one thing that would add would maybe an alarm system in the app I was thinking about that the other night and that would be pretty cool

Branch Messanger is a necessity for any workplace!

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Branch Messanger allows you to communicate with ease to your coworkers, view your schedule, and swap shifts and ask for days off. It's one of the easiest workplace apps I've used in a long time.

The app is good but for some reason it always takes long to load

Jan 12, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I get to see my schedule at home and it easy to use. It keeps me and my coworkers connected outside of work.

Cons: It takes long to load, I wait like 10 minutes just trying to see my schedule. It gets frustrating and annoying on any WiFi and even data I use.

Quick and easy

Jan 10, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: Always available for me to use it keeps you aware of everything in the workplace helps out a lot great

Very positive experience being able to connect with my coworkers so easily.

Jan 10, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of checking my schedule and how much I¿ll be making per pay cheque, and being able to community with my coworkers and manager all online.

Cons: I haven¿t really noticed anything that I dislike, but occasionally I¿ve been confused about posting messages to all of my coworkers.

I've had a really good experience with this app.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like the fact that the managers can post schedules on the app so that I don't need to take a picture or write it down every time it gets updated. The shift coverage feature is also really nice and very easy to use.

Cons: The only problem I've had so far is the feature where your schedule syncs with the calendar on your phone. It sometimes works, however it isn't very reliable.

Overall: I am able to check my schedule daily so that I don't miss any changes on it that happened when I wasn't there.

I work with Pizza Hut and we use this app. I have never had any problems at all with it.

Jan 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like that the app will give you notifications on when your next shift is and how available the schedule is.

Cons: Sometimes it takes a little while for the app to load, and it would be nice to be able to choose how far ahead you want the notification for your next shift.

Overall: I am able to see my schedule immediately when it comes out, not the next time I work. It is just much more convenient to have in your pocket rather than at your place of work.

Very easy to use and an easy way to communicate with team members.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: What I like most about Branch is the ability to easily access my schedule. Previously, we had to continually remember to take a picture of it ourselves, otherwise we forgot. Also I enjoy the ability to easily communicate with others.

Cons: I wish there was an option to insert a video to share onto the feed page. I tried to share a video one time and was disappointed to find that I can post a gif and photo, but not a video.

Great

Jan 09, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like everything about this app!! It is very quick and super easy to use. All of my employees use this to check their schedule.

It's very helpful and easy to use.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to contact your other workers. Easy to get shifts covered. Efficient. I like that we can keep track of hours worked

Cons: I don't get messages from there right away o get them late. When you open the app twice after it closed it takes a while to load

Overall: Access to all my co-workers when I needed to get a hold of them if I needed a shift covered or something

Very easy, useful

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: I can get my schedule and message coworkers easily without having to go to the store or ask for all their phone numbers.

Cons: Sometimes the weekly shift calender it makes isn't right. It will put in the wrong scheduled hours so it isn't reliable.

Great so far. Neat idea for workplace communication/interaction.

Jan 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Workshift exchanges are kinda easy with the app. Easy workmate interaction and communication without necessarily giving each other our contact infos.

Cons: I thought the linking the app to my calendar would allow me to see my workshift periods on my calendar.

The app is super convenient.

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: -The fact that it takes information from a picture and turns it into text to create daily schedules is awesome.
-It sends you reminders prior to when your shift starts.
-Easy way to communicate with all of your employees instead of sending out mass group texts that no one wants to be a part of.

Cons: -It's only happened once so far but when a picture of the schedule was taken, it registered my name incorrectly for a week, preventing any reminders of shifts.
-I haven't checked in the settings to see if it can be changed yet but if you are working a morning shift, the reminder is sent out long before you even need to wake up.

The Branch Messenger is great to better organize your work schedule.

Jan 02, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money

Pros: I like that I can post my schedule, get push notifications for work, and use other functions the app provides.

Cons: I think the schedule upload could be improved some, also it's kind of difficult to use the shared features of the app when there's a lack of interest in your workplace to use the app.

Capterra-loader

I found this app awhile ago and introduced it to some of my co-workers. We like it. Makes it easier

Dec 29, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It allows us to see our schedule even when we are not at work. Easy to use. Love it. Chat is nice also.

Cons: Maybe be able to delete old schedules, others have forgotten to delete it left the app.

Overall: Just the ease of use of this app. Allows me to check my schedule while away from store.

Best scheduling app!

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is so easy to use! I have looked at a lot of other scheduling apps and this is by far the best one!

Overall: Every thing has worked very well. All of my co workers love it as well. No more having to write down schedules.

Awesome app!

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Gives me a reminder 3hours before my shift starts! Keeps me updated with new activity, my boss or fellow co workers post!

Overall: Keeps me updated

Very useful for post schedules and open shifts with ease

Dec 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of communicating to the crew. Also eliminates phone calls during busy times for just scheduling queations

Easy app to use especially when trying to check quick

Dec 29, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most is The accessibility it's quick and fast and easy to use. I'm glad they got me In the group for this app. It sends daily reminders of when I¿m working

Easy, functional, and helpful

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. I use it frequently and it's always getting better. Updates always help make things more useful and improve what needs to be. It's just an overall easy way to check your schedule and get shifts covered.

Cons: Lagginess. Sometimes it can be a bit laggy even with a. Good WiFi/ internet service. Can be a bit confusing at FIRST. But once you use it and play around a little it's definitely useful and easy.

Branch is a great tool to use to keep in touch with my bosses and coworkers.

Dec 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: What I like most is being informed of up-to-the-minute issues concerning the store. Employees can relay information to co workers who are not working at any time.

Cons: The only con I have experienced, is that sometimes it shows I have a notification, but I don't. But that could be a problem on my end.

Overall, it has been a very useful tool.

Dec 27, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: I like that the staff are all connected and we have access to our schedule and everyone else's. That makes it very convenient when trying to switch shifts.

Cons: I don't know if it was the software or human error on our side but my shift has appeared at a different time then when I was scheduled. Because of this, I don't rely on it for my shifts.

I really like this app, helps me and my coworker stay organized

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Helps with telling everyone their schedule especially the people who don't work a lot I really like the reminders

Cons: I think I don't like the homepage, it has told my happy 4 of July for like 6 months now. I would just like to see something different every now and then

Overall: Schedule reminders

I really do enjoy using branch messenger, it's extremely easy to view my schedule any time I need to

Dec 20, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about this software is the ease of use. I'm able to view my schedule anytime I need to. Post shifts that I need covered and cover shifts.

Great app for team

Dec 19, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It let's you know about a shift you have two hours or more beforehand. Allows you to communicate with other team members without giving out your number

Cons: Sometimes it freezes but not often. Also when I click on a image to see closely then click the back button it exits out sometimes which can get annoying.

Overall: I get alerted when my shifts starto and I can communicate with my co-workers.

Super great

Dec 19, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. I like that I can see which coworkers are working with me that day.
Great communication if a shift needs to be picked up or trade within the app.

Cons: Doesn't always transfer schedule correctly. Doesn't assign my shifts to my account.
Nothing much else. Its a great easy app to use.

I love everything about the app, it has made keeping track of my schedule a breeze

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The shift alert is awesome, I also love the that I can group my shifts for the week together. The app over all is a valuable peice of software to have.

Cons: The only complaint I have is that it isn't in the Windows App Store, so not all of my co-workers can use the app with us.