# DIR-S Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is DIR-S the right School Management solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167520/DIR-S/reviews

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DIR-S

4.3 (75)

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Last updated December 12th, 2025

# Reviews of DIR-S

Ease of use

4.2

Customer Service

4.6

## Pros and Cons in Reviews

JA

Jeff A

Instructional Tech CoachE-Learning, 501 - 1,000 employeesUsed the software for: 1-2 years.

“The interactive maps and the way that you can chat with others.“

March 17, 2024

JA

Jeff A

Instructional Tech CoachE-Learning, 501 - 1,000 employeesUsed the software for: 1-2 years.

“It all seems like a really good idea.“

March 17, 2024

Ian Piolo O

School staffEducation Management, 51 - 200 employeesUsed the software for: 6-12 months.

“Having this software in our school lets parents be at peace while their kids are in school.“

April 28, 2020

## Showing most helpful reviews

Showing 1-25 of 75 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Cameron W.  
Network and Security Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great software for quick simple communication"

December 13, 2018

4.0

So far it has been a great experience. I am definitely going to recommend to our neighboring districts that we help support.

Pros

The simplicity of the app and notifications

Cons

The user setup, configuration, and authentication.

Review Source

Response from Tresit Group

December 14, 2018

Great review Cameron, we appreciate all the feedback we can get from our IT teams, we will be working on a more efficient authentication. Thank you!

VR

Verified Reviewer  
Owner - Co-Founder  
Events Services  
Used the software for: 6-12 months

### "Saving Lives"

October 14, 2018

5.0

DIR-S has allowed our local schools to connect law enforcement and schools in crisis situations. Not only law enforcement is connected, but the people in crisis are connected to the outside. We all use technology, and this is an amazing resource to use.

Pros

We’ve been testing the software in our local school. It’s quick, it’s functional and it’s going to save lives.

Cons

There’s nothing to put here really, I want it to be more accessible to all schools and all students. This connects our law enforcement, schools, and is a way to change school safety and security.

Review Source

Response from Tresit Group

October 15, 2018

Woot woot! Thank you for the great review!

JB

Jennifer B.  
Kindergarten Teacher  
Education Management  
Used the software for: 1-2 years

### "DIR-S in the public school"

October 16, 2018

3.0

Pros

You can see where everyone is and can communicate via phone/computer if there is an emergency.

Cons

We have done emergency drills/procedures for many many years without this software, and it has been efficient. Teachers are very aware of where their students are and what to do in an emergency. This just seems to be a hassle to try and do everything we are supposed to do with this system on top of simply taking care of the children we are in charge of during an emergency. As a teacher, I do not carry my phone with me, nor do I have it on during the teaching day, simply because it is a distraction. Because I have moved schools frequently, I continually have to be updated in the system, and I don't know how to do that. We had a school fire drill today, and, though I thought I had been updated in the system, when I tried to log into it on my phone, I didn't know the passcode to get in. It just hasn't been a very useful tool for me as a whole, and does not seem that beneficial.

Review Source

Response from Tresit Group

October 18, 2018

Thank you Jennifer for the review. We value your opinion and want to do everything we can to make DIR-S a better tool. Please send us an email and we can ensure your account is updated. The PIN is something the user sets, however we can show you how to create new one. Thanks again and we hope we can add value to an emergency, the last thing we want to do is add the commotion.

Jacob S.  
Owner - Co-Founder  
Events Services  
Used the software for: 6-12 months

### "Tresit brings the best peace of mind for a parent, knowing kids are safe at school is bar none."

September 28, 2017

5.0

I was able to see what was going on around school, to see that classrooms were safe and students were not in harms way.

Pros

I love being able to see the school, where is safe and where is yet to be marked safe. I also love that a teacher has the ability to control an alert if something is going on in the classroom. There is no better way to get notice of what is going on to police in hostile situations. I love that you could use this in schools, banks, offices, event venues, or wherever. This is state of the art, genius, and going to save lives.

Cons

I think a 3D model of the school would be nice someday, a 2D version allows the basic essentials. one day I would love for some sort of technology that allows law enforcement, fire fighters, or whoever it may be in need to see levels of the school, office, bank, etc. and prevent difficult situations.

Review Source

Response from Tresit Group

December 20, 2017

Thanks Jake from MACU!

Tyson B.  
Captain  
Government Administration  
Used the software for: 1-2 years

### "We have been looking for something like this for years to enhance the response and communication."

October 12, 2017

4.0

I love what it enhances in an emergency response between those in a crisis and those responding to help.

Pros

It is easy to use for everyone, both civilians and first responders. It can be used for everyday occurrences in our schools and not just for the active gunmen situation. In a serious emergency when 911 is overwhelmed and officers are responding from different agencies, it allows a quicker route to pertinent information. Basically is saves time!

Review Source

Response from Tresit Group

December 20, 2017

Thank you Captain! We are always learning and truly appreciate your comments.

Ian Piolo O.  
School staff  
Education Management  
Used the software for: 6-12 months

### "Awesome software!"

April 28, 2020

5.0

Having this software in our school lets parents be at peace while their kids are in school.

Pros

This software allows our school to connect to law enforcements even far better and faster than we used to

Cons

The pricing can be steep for small schools but I think it is worth all the money. They do offer a free trial.

Review Source

VR

Verified Reviewer  
Freelance Writer/Blogger  
Education Management  
Used the software for: 6-12 months

### "DIR-S is a wonderful program"

April 15, 2019

5.0

Pros

DIR-S is a wonderful program and is endlessly helpful. Would highly recommend!

Cons

I cannot think of any complaints for this particular program!

Review Source

Response from Tresit Group

April 16, 2019

Thank you so much!

VR

Verified Reviewer  
Direct Care Staff  
Mental Health Care  
Used the software for: 1-2 years

### "Best App to Keep Schools Safe"

October 3, 2018

5.0

Great resources and great training!

Pros

Very user friendly. Training was a breeze.

Cons

I would like to see this app be credited enough so they can send alerts similar to amber alerts.

Review Source

Response from Tresit Group

October 12, 2018

Agree! Thank you.

Krista W.  
Bridge Administrator  
  
Used the software for: Less than 6 months

### "Easy to use and I feel safer. "

December 19, 2017

4.0

It's definitely made for the here and now. I feel like the old way of alerting throughout the school put a lot of people in danger, this one helps to avoid that.

Pros

I really like that it will send notifications to my phone. This way no matter where I am, I will always be aware of any alerts/dangers.

Cons

Sometimes it seems when an alert goes out it takes a long time to show up on my phone and on my computer.

Review Source

Response from Tresit Group

December 20, 2017

Thank you for the great feedback. Phones are tricky, we are limited to connectivity so computer will always be faster than phones because they have a direct connection. We are always learning and truly appreciate your comments.

Christopher D. K.  
Estimator  
Construction  
Used the software for: I used a free trial

### " A Good Friend"

October 26, 2018

4.0

Pros

I like how focused they are to help secure the environment through technology

Cons

At this time I do not have any issues with their software

Review Source

Response from Tresit Group

November 1, 2018

Thank you Chris for the kind review.

HK

Hannah K.  
Teacher  
  
Used the software for: 6-12 months

### "I have enjoyed using this product!"

September 28, 2017

5.0

Pros

I like that the product is user friendly and it eliminates confusion that occurs during emergency situations at schools. It alllows teachers to communicate with administrators and emergency personal during an incident.

Cons

I wish the account settings would allow me to save without hitting the update button. There is a done button at the top, but if I hit Done before update it doesn't save.

Review Source

Response from Tresit Group

December 20, 2017

Thank you Hannah!

AM

Amber M.  
Recess Aide  
Primary/Secondary Education  
Used the software for: 1-2 years

### "Life is worth it"

December 19, 2018

5.0

Pros

I like the real time accuracy the software allows first responders, and the ability to communicate with staff to locate missing students.

Cons

The small glitches of not always working is an issue, but I know it’ll be fixed.

Review Source

DD

DEBRA D.  
Principal  
Primary/Secondary Education  
Used the software for: 1-2 years

### "Great product"

December 20, 2018

5.0

We know that every one is accounted for in an emergency within seconds. We know who started the alert and can chat silently for further information. It connects to our police department so we get quicker response time. It connects the central office to each building for timely communication.

Pros

The chat feature allows us to communicate directly. We can locate students within seconds. The interactive map is helpful too.

Cons

My teachers struggle with it. I don't think that it is the product though. Most of the frustration happens when using cell phones outside of the school's wifi range.

Review Source

LB

Leslie B.  
Principal  
  
Used the software for: Less than 6 months

### "This has allowed us to simplify the emergency response routine and procedure. "

January 5, 2018

4.0

Pros

I like that it connects our school to the both district office and emergency response agencies which will improve the communication and direct efforts to the right location. It also provides a way for communication to continue during the emergency through the chat feature which will help everyone involved to remain focused and calm.

Cons

We have had a little trouble when a substitute is present in a classroom and not logged in to a computer. Additionally, you cannot enter the program to "practice" without setting off an alert.

Review Source

Response from Tresit Group

October 11, 2018

Thank you for the review. We are continually learning and innovating based off customer feedback.

KB

Kerry B.  
Teacher  
Education Management  
Used the software for: 6-12 months

### "DIR-S Review"

October 9, 2018

3.0

It's been a lot of work to get it started in the school.

Pros

Keeps communication open in an emergency.

Cons

Looking at phones instead of focused on the students.

Review Source

Response from Tresit Group

October 11, 2018

Thank you for the review. We are continually learning and innovating based off customer feedback.

LT

Lisa T.  
instructional coach  
Education Management  
Used the software for: 6-12 months

### "Review of DIR-S"

October 20, 2018

4.0

Pros

Love that you can use this software from your cell phone.

Cons

Nothing. It would be nice to have a video of the basic use on the smartphone.

Review Source

Response from Tresit Group

November 1, 2018

Thank you Lisa, please refer to our updated tutorials link for the DIR-S smartphone video. https://www.tresitgroup.com/tutorials\_teachers.html

AW

Angela W.  
Teacher / Safety Chair  
  
Used the software for: Less than 6 months

### "Excellent, versatile tool with incredible features and support!"

December 20, 2017

4.0

I love that this communicates directly with our emergency personnel. It's easy to use and has drastically reduced our uncertainty about drills. It is also going to drastically decrease our response time in an emergency situation. THANK YOU!!!

Pros

I love that it is both on the computer and our smart phones. It's a great way for us to communicate with each other quickly in an emergency. It's incredibly intuitive. The visual contrast is excellent. I love that I can look down and tell by the huge, colorful icon, what I'm supposed to do. I also love the chat feature.

Cons

I wish that there were possibilities of sectioning the chat rooms so that we had a space for missing kids, and for describing the danger. Other than that, this app is WONDERFUL!!!

Review Source

Response from Tresit Group

December 21, 2017

Thank you Angela! We are always learning, and appreciate your kind words and feedback!

SB

Spencer B.  
Superintendent  
Education Management  
Used the software for: 1-2 years

### "Safety First!"

September 28, 2017

5.0

I covered this earlier.

Pros

This software increases the safety of students and employees in our school district. It also helps parents to feel better.

Review Source

Response from Tresit Group

December 20, 2017

Thank you for the great feedback. We are always learning and truly appreciate your comments.

SF

Sarah F.  
IBO  
Consumer Services  
Used the software for: Less than 6 months

### "They are so helpful "

December 18, 2018

5.0

Go helpful and I really enjoyed the peace of mind it gives to me.

Pros

The whole concept is amazing. Helpful and genius

Cons

Maybe a little easier to use. But overall it’s an awesome program

Review Source

KP

Kiana P.  
Teacher  
Education Management  
Used the software for: Less than 6 months

### "It was fast and easy to learn."

January 5, 2018

5.0

It is a great way to spread word about a situation quickly and quietly without making a big scene.

Pros

It was fast and easy to learn. It is was easy to get everything set up and it is also easy to manipulate once you are inside the program.

Review Source

Response from Tresit Group

October 11, 2018

Thank you for the review. We are continually learning and innovating based off customer feedback.

CD

Caitlin D.  
Teacher  
Education Management  
Used the software for: Less than 6 months

### "DIR-S is awesome!"

October 9, 2018

5.0

Pros

I like that no matter where I am in my classroom, I will be able to hear the alarm quickly so I can keep my students safe.

Cons

I had small trouble with the app on my phone initially, but it has been resolved.

Review Source

Response from Tresit Group

October 11, 2018

Thank you for the review. We are continually learning and innovating based off customer feedback.

CC

Calli C.  
Music Specialist  
Education Management  
Used the software for: Less than 6 months

### "More than a security measure"

October 12, 2018

4.0

DIR-S makes communication in emergency situations accessible in the workplace.

Pros

DIR-S is a valuable tool for problem-solving both major and minor crises. It facilitates quick and easy involvement of the police when necessary. It also allows for effective communication without external emergency services for less pressing issues. The map feature can be especially useful for checking in with the safety status of your coworkers.

Cons

The phone alert just shows up as push notification, which isn't very attention grabbing.

Review Source

Response from Tresit Group

October 15, 2018

Thank you Calli!

DW

Daniel W.  
CEO  
E-Learning  
Used the software for: I used a free trial

### "Safety innovation"

December 24, 2018

5.0

Pros

A company with strong core values. I really hope to see them all over the country!

Cons

I feel like they could improve the UI a little bit.

Review Source

Response from Tresit Group

April 16, 2019

Thank you, we will continue to improve our UI.

LJ

Lauren J.  
School Assistant  
Education Management  
Used the software for: Less than 6 months

### "DIR-S is awesome!"

November 14, 2018

5.0

Pros

It’s a great software to keep students safe. It’s very user friendly.

Cons

There isn’t anything I dislike about the software.

Review Source

Response from Tresit Group

December 13, 2018

Thank you Lauren.

EM

Eric M.  
Principal  
Education Management  
Used the software for: Less than 6 months

### "Dir-s will help our teachers and students be more safe. The training was seamless. "

December 19, 2017

4.0

We will see.

Pros

Ease of use and applicable to our setting. We were looking for a way to help our district be on the same page and this will help.

Cons

How do we fit it in? What do we do when our teachers don't have their phones or access to their computers.

Review Source

Response from Tresit Group

December 20, 2017

Thank you for the great feedback. We are always learning and truly appreciate your comments.

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