# SafeHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SafeHR the right Human Resources solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167537/SafeHR/reviews --- SafeHR 4.7 (30) [View alternatives](https://www.capterra.com/p/167537/SafeHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SafeHR Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews CA Celina A Service DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “As a charity we received a discount - which is vital to our sustainability as infrastructure costs are not included in funding we receive. “ September 12, 2023 ## Showing most helpful reviews Showing 1-25 of 30 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nour K. Accounts and Operations Manager Design Used the software for: Less than 6 months ### "Everyone is helpful at CitrusHR however, I would prefer if we had a dedicated account Manager" April 19, 2018 4.0 Pros It is easy to navigate through and there are a lot of useful information on there that can be accessed. Review Source PH Peter H. Finance and HR Director Banking Used the software for: 1-2 years ### "Citrus HR Assessment" May 25, 2023 4.0 Very good advice on tricky HR issues. Comprehensive HR documentaion Pros The system is comprehensive and generally easy to follow. The support is exceptional Cons At first, access to different features did not appear to be intuitive, but the logic is soon obvious. Reason for choosing SafeHR A colleague's previous experience with Citrus HR Review Source Response from SafeHR May 31, 2023 Hello Peter, thank you for your kind words. We're thrilled that you enjoy working with citrus HR and that the support is giving you everything you need! AL Amy L. Office & Marketing Manager Accounting Used the software for: Less than 6 months ### "Simple, easy to use software" March 9, 2018 4.0 Pros Visually looks great. Easy to use. Simple to show staff and staff like it. Great features. Helpful support staff. Cons Somethings are still in development and a few teething problems. There are a few items that need to be tweaked to make them work how we'd like them to. Review Source LW Lisa W. Direrctor Retail Used the software for: 2+ years ### "Comprehensive software backed by real people" June 8, 2023 5.0 Pros It's easy to use and comprehensive, with HR support and advice behind the scenes. Response to support is quick and thorough. Would definitely recommend - have tried a few others, but Citrus HR just does the job!It's also being constantly updated too, which shows the company is very proactive. Cons Cost - whilst it's not excessively priced, it is a little higher than some others. But then it is a comprehensive system backed up by HR experts at the end of a phone or email, so you do get what you pay for! Reason for choosing SafeHR Availability of a trial, plus ability to discuss with a person to find best options Review Source CA Celina A. Service Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Citrus online HR review" September 12, 2023 5.0 Very good Pros Ease of use and customer support. As a charity we received a discount - which is vital to our sustainability as infrastructure costs are not included in funding we receive. Cons I needed a lot of support with set-up. But I did receive this Review Source Response from SafeHR September 13, 2023 Hi Celina - thank you so much for your review. We're thrilled to hear that you got the support that you needed and are happy with the software and our customer support team! Thanks citrus HR SO Sheena O. Finance Manager Used the software for: 1-2 years ### "Easy to use and support staff were fantastic at setting company up and very patient with my queries." February 27, 2018 5.0 Have already recommended Citrus to other potential users and two have ordered as far as I know! Pros Easy to use system and company staff records are kept up to date. Citrus excellent at keeping us informed of legislation changes and implementing where required. All support staff are very helpful when you phone with a query and quickly sort things out. HR advice very professional and easy to access consultants if required. Cons The system does not print out a summary sheet of all staff and does not print summary sheet for holiday leave being requested - this could of course be me and I have not found it yet!!! Will ask Review Source DR Dominic R. Operations Director Financial Services Used the software for: 1-2 years ### "A great team who are very responsive and easy to work with" March 2, 2018 5.0 One home for all HR matters Pros The software is in a very easy to read format, well laid out with each part easy to access. The ability to switch between team members to update records and save documents is simple and user friendly. The team find it an extremely useful and visible tool to use to record all contract and HR matters Cons Because the system is so comprehensive it is not always apparent what documents are contained on it. Some of the more detailed HR documents are generic and to bespoke these to a company approach is time consuming Review Source ST Sarah T. Chief Executive Officer Individual & Family Services Used the software for: 2+ years ### "Easy package to use, with good features" April 23, 2018 5.0 Pros Easy to use. Easy to train others on how to use the software. Covers a lot of the functions we used to use with paper records Cons You do have to monitor if annual leave allowances are correct. Sometimes there can be a glitch in the system and incorrect balances are shown. Citrus HR are able to access the system and correct these however. Review Source NB Nicola B. Operations Manager Used the software for: 6-12 months ### "Overall the experience has been good, the software does what we need it to." February 28, 2018 4.0 Pros Being able to record holidays and absences online has been really beneficial. It has saved me countless hours spent on spreadsheets. Cons We did like to see some improvements in the reports feature. I would like to see a universal report that has all the information you need in one place. Review Source NH Natalie H. Business Support Coordinator Used the software for: Less than 6 months ### "A good small office package" April 12, 2018 4.0 Ease of finding out holiday info at the touch of a button Pros Everything is in one place on the system - HR, Health & Safety, contract and personal info, holidays and sickness details etc. Cons It is only as good as the info that is entered into it! I have come on board to find it not up to date and the holidays not auto-forwarded and this is creating a lot of work. I am sure once it is all up to date, it will be a useful tool. Review Source CR Carl R. QA Analyst Information Technology and Services Used the software for: 2+ years ### "A very useful HR software but needs refinement " January 9, 2025 4.0 Pros Easily see employee documentation Simply holiday booking Able to see when everyone has holiday booked Can add personal information such as likes and dislikes to introduce yourself to new colleagues Cons Not easy to use on mobile User's pay information is displayed without censoring No dark mode Review Source AT Anna T. Sustainability Lead Broadcast Media Used the software for: Less than 6 months ### "Highly recommend!" August 29, 2024 5.0 Great support service - clear, friendly and efficient! Pros Easy to set up and use for admin and users Cons Would like more control the employee handbook layout. Review Source Response from SafeHR August 30, 2024 Hi Anna Thank you so much for your great review. So glad that you are enjoying using the system. We'd love your feedback on what you'd like to be able to do with the employee handbook layout so we can pass it onto the product team! If you'd be happy to share, please email shrsoftware@alcumus.com with your thoughts!  Thanks for continuing to use SafeHR! AS Anna S. CEO Individual & Family Services Used the software for: 2+ years ### "An effective system to support this vital function" June 8, 2023 5.0 Prior to using CitrusHR, we outsourced our HR and payroll function under a SLA. Although this worked well, we were given 3 months notice as it came up for renewal. With their assistance, we considered a number of different options including Citrus HR. The information provided was much more about how the system worked and what it could do for us, and much less about selling us a product - the pricing structure was also very clear. CitrusHR took time to consider what we were saying we needed, and supported us to transition to the system. Our \[sensitive content hidden\] uses it to link to Xero for payroll and to confirm deductions and adjustments linked to SSP, pensions contributions etc. Staff have adapted to the AL booking system, and the process for managing and monitoring other leave (sick leave; parental leave etc) is simple. Advice needed for specific matters arising - issuing contracts, managing flexible work requests etc is provided quickly and with recommended pro-forma letters and contracts provided. Updated advice regarding the impact of lockdown and the need to follow government advice regarding Covid etc were particularly helpful during the prolonged impact of the pandemic. The recommended HR policies and procedures are clear and can be easily adapted to specific situations. Managers have found it easy to access additional advice as required for more complex HR matters arising - call backs from HR advisors are achieved quickly. Pros Easy to use; holds staff records securely with easy updating systems; adds alerts to renewals of training and other certificates (e.g. DBS checks); calculates AL entitlement for individuals and provides restricted access for different Managers and staff members (e.g. staff can add their training record, but cannot adjust their AL record without managers authorisation); facility to add volunteer details - important for us as a charity which needs to store confidential information including DBS and reference checks. Cons I cannot think of any. The system feels secure. The transition to the system from physical files was a time consuming exercise, but it needed to be to ensure accuracy of information transferred. Reason for choosing SafeHR Information provided which fitted with what we had asked for - it was not a sales pitch, and I understood the technical information and work required to project manage the transition of HR physical files to the system.Price.Accessibility of HR advisors to speak to if required - templates and pro-form documents provided.Regular updates regarding employment law changes provided.Checked our existing HR policies to ensure compliance with current Employment law. Review Source HM Helene M. Manager Education Management Used the software for: 2+ years ### "Great HR support" June 13, 2023 5.0 Easy to use and a life-saver in tricky situations. Pros Very helpful advisers who will support you step by step in tricky situations. They are proactive and will offer to send you templates without you asking. Cons The search function. You might not find what you are looking for but a quick email to the help desk and you will receive a step by step guide on how to do things in the software. Reason for choosing SafeHR See above Review Source Response from SafeHR June 19, 2023 Hi Helene - thank you so much for your lovely feedback. We're so glad that you find the service so beneficial. Thank you for your comments on the search function - we'll pass those over to the team to review. But it's great news that the help desk are so helpful and responsive :-) SP Sheila P. General Manager Performing Arts Used the software for: 2+ years ### "Brilliant Service" May 30, 2023 5.0 I love using CitrusHR. I mostly use it for HR support and I'm always bowled over by the knowledge and help given. Pros The extensive support from the team is excellent. Cons I think it will be great to have a search button. Reason for choosing SafeHR Price was good and it covered our needs as a small company Review Source Response from SafeHR June 2, 2023 Hi Sheila. Thank you so much for your lovely feedback. We're so glad that you loving using citrus HR and that the team continue to impress! Andy R. Freelance Managing Director Used the software for: 2+ years ### "Integral to how we run our small company's HR - easy to use, saving significant time and money" February 18, 2018 5.0 Pros The whole of the company uses Citrus regularly whether to request holidays, signal time out of the office or claim expenses. We use the system to handle a host of other situations, whether it's maternity leave; time off in lieu; salary changes; goal setting or running appraisals. The ready-made HR policies have proved especially helpful for us as a small business - before using Citrus, we had a mix of documents, with a number of gaps and out of date information. Having a complete set of legally compliant documents which can be adapted to fit our needs is an important, reassuring benefit. Finally, Citrus provides excellent support from HR professionals for those occasions where we need advice regarding more serious issues. Cons We've fed these ideas through to the Citrus team and they have responded well to changes being made to the system. Review Source KM Kate M. Deputy CEO Hospital & Health Care Used the software for: 2+ years ### "Excellent support on HR advice & guidance" June 8, 2023 5.0 Very positive. Pros I like the response support from the team. I also like the use of plain English and real world application to policies. Cons Think there should be a search facility on the policy / procedure handbook interface. Think the calendar could me more nuanced, so that a person being off sick, etc. can't be openly viewed by the whole team. Reason for choosing SafeHR Have looked at it since and decided to stay with it. Review Source Michelle H. Office Manager and Founder Support Internet Used the software for: Less than 6 months ### "From the initial sales call to the HR support & Getting the system set up, Citrus have been amazing" March 19, 2018 5.0 Pros I love the ease of use, it's so simple to navigate around. The visual aspect is great, it's very inviting and the whole team like using it. Being able to see the weekly/monthly calendar view with icons is so handy. Being able to record assets is a great feature so we don't have to do this elsewhere. Breadth of policies is also a plus point for a small business like ours,it's saved us so much time having these available. Cons I'd like some online checklist features for new starters that I can use dynamically. Other than that there's nothing I can think of that is missing. Review Source VR Verified Reviewer HR Director Management Consulting Used the software for: Less than 6 months ### "A fantastic support to our business, excellent support provided by the Citrus team." April 9, 2018 5.0 Easy access to our companies employee info and company documents and legal policies all in one place. Pros Great to have a portal that is so easily accessible which holds so much of or business information which we use daily. Cons On one occasions some requested changes have taken some time, which I was advised was due to an issue with the software. Review Source JH Jamie-lee H. Office Manager Marketing and Advertising Used the software for: 6-12 months ### "Difficult and challenging " February 27, 2018 2.0 Pros The support team are very friendly and try their best to help but unfortunately the 'system' does not allow such basic changes to be made, meaning the support team are not necessarily able to help with such requests. Cons Citrus HR are unable to amend the system, when requested by their client but sell the product as 'we can make the system suit your organisation and change settings accordingly' This is NOT TRUE! Unfortunitly due to this fact I have to keep other files and records on my computer, meaning all our HR files and documents are not all in one place, which is why I signed up in the first place. Review Source NL Natalie L. HR Administrator Used the software for: Less than 6 months ### "User-friendly software which reduces paperwork" May 2, 2018 5.0 Pros The software has some great features. It is easy to navigate and keeps us organized. Employee files are easy to view and keep up to date. Staff handbook under the documents tab is a good feature. It's great to be able to store all our documents and policies in one place. Cons A to-do list/set your own reminders feature would be useful for the business owner, senior administrators and managers. Review Source SR Shirley R. Office Manager Used the software for: 1-2 years ### "Logging in is easy, and I have not had a bad experience so far. The citrusHR software makes handling" February 28, 2018 4.0 Pros Being able to upload Documents to an Employee's profile is great, I also like the time tracking feature. Cons The layout of certain features isn't what I would choose, documents layout when uploaded does not appear how i would like it to. Review Source SA Savvina A. Executive Assistant Used the software for: Less than 6 months ### "A pleasure to work with" February 27, 2018 5.0 Pros Straight forward and easy to set up and maintain. Customer service is outstanding most specifically from Ike and Jade, their prompt responses and action to all of our queries. Cons There is a minor glitch within the contract template feature but Ike was very quick to report to the technical team and they are currently fixing it. Review Source KC Kristina C. Community manager Marketing and Advertising Used the software for: Less than 6 months ### "Fab HR Software for my small business" February 16, 2018 5.0 Massive time saving and admin help. Pros It's exceptionally easy to use, and whilst I'm not yet using all the features as I'm very small (only 3 employees so far), I am happy that it does all the things we will need it to do in the future. It also handily syncs to Xero so I can record my expense claims really easily. Review Source SL Suzanne L. Business Operations Used the software for: Less than 6 months ### "Very comprehensive and easy to use HR system for UK businesses" April 26, 2018 5.0 Pros Includes HR support and full suite of HR policies. It has a clear user interface which is easy for staff to use. Helpful technical support. Cons I can't really find a fault with the software at this stage. CitrusHR staff have been very patient in helping us whilst we sort out existing contracts. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.