Who Uses This Software?

Fleets of all sizes from all types of industries use Samsara to simplify their operations and reduce costs.


Average Ratings

73 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Samsara
  • www.samsara.com
  • Founded 2015
  • United States

About Samsara

Streamline your operations and reduce costs with Samsaras all-in-one platform for fleet management. Live-to-the-second GPS tracking shows your vehicles in real time and pairs with rich reports so you can plan better routes, dispatch drivers at the last minute, and share accurate ETAs with customers. With integrated dash cams, driver safety scores, and automatic alerts for speeding, idling, and geofences, Samsara helps you protect your business and assets. Samsara is an FMCSA-approved ELD.


Samsara Features

  • Accident Tracking
  • Dispatch Management
  • Driver Management
  • Fuel Management
  • Inspection Management
  • Inventory Management
  • Maintenance Scheduling
  • Maintenance Tracking
  • Mileage Tracking
  • Motor Pool / Daily Rental
  • Parts Management
  • Routing
  • Tire Management
  • Tool Tracking
  • Vehicle Information
  • Vehicle Tracking
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Driver Management
  • Driver Settlements
  • Fuel Card Management
  • Fuel Management
  • Load Optimization
  • Maintenance Management
  • Mileage Tracking
  • Quote Management
  • Recruiting Management
  • Routing
  • Scheduling
  • Trip Logs
  • Vehicle Tracking

Samsara Reviews Recently Reviewed!


A great system

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is all on the internet. I can use the fleet management portion on my tablet, my phone, or any computer as long as I have my login information. So far any tablet or phone I have tried the driver app on has worked.

Cons: Only the most minor of issues and even then it is almost not worth mentioning however to be an honest review I do need to mention it. The driver app has locked up while being used on the tablet. No reason has been found as to why as of yet. The app also does not keep the tablet screen on when the app is running which some people don't see as an issue.

Overall: We had another elog system that we had issues with the system connecting to it's own components in the truck and keeping a signal so that the driver could stay logged in on the system. The Samsara system has removed all of the issues with connectivity.

It also has a much better dashboard of features than the other elog system. When you can give engine codes to the repair shop, repairs can be done quicker as well.

A feature the previous system did not come with at all was a dash camera. The Samsara system allows you to add on a camera that works in conjunction with the system. For our business, we decided to do the dual cam so we can see what the driver is doing as well as see what was going on in front of the truck. When the drivers heard we were looking at getting cameras, they asked to see if we were going to get the driver cam. The drivers wanted to make sure we got them so that when the next car versus truck accident happens to them, they will more likely be found not at fault since they want to be seen as paying attention and not distracted. Of course there are the drivers that did not want them due to "big brother" concerns. Everyone does agree when the time comes, that the camera will save their job if they were doing their job.

Sounds silly, but it is a game changer.

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I think the ease of use is the best part of it all and then the real time access to all of our vehicles is fantastic. No more, "Our bus never came." I can easily look and see - yes it was a this time, the same as every other day. It also helps work with drivers who may be struggling that we did not realize were struggling.

Cons: I can honestly say nothing at this point. We under utilize the system now, but after an in person training, we are ready to get going (for real) - maybe I'll have a "least favorite", but not at this point in time.

Overall: The system is a problem solver. Whether it is complaints about a buses timing, a missed stop, a "where is our bus", or a call about a speeding bus, we have immediate access to the information we need.

I recently had a driver lost...I was able to walk him through turn by turn how to get to his destination over our 2 way radio. It was amazing.

Samsara Fleet Solution

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Accurate. Ease of use. All encompassing. ALWAYS improving and feature packed. NEXT generation LIVE tracking, 3 second delay, this is absolutely amazing.

Complete and total control of the fuel usage in both trucks AND refrigerated trailers.

Elog is effective and easy to manage WHEN properly used.

Cons: There is not much, just a couple of features I'd like to see implemented, HOWEVER to their credit, they have added things I have asked for which is MAGICAL.

Overall: Truly and completely satisfied. I would not choose ANY other software. I have worked with them almost 3 years and have implemented across 3 different fleets with little to no issues. It is truly a Lilium inter spinas, "a Lily among the thorns"

Samsara ELD's

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can access this software anywhere and it is very user friendly. It allows me to share the dashboard with others in the office to keep up with our fleet. Our drivers also love the mobile app. It has a hotspot and so it is easy for them to be connected which allows the data to be sent to the office.

Cons: There have been a few times that when they push through updates, it slows everything down and some of the drivers have had problems with the mobile app but that is easily taken care of.

Overall: I have used other ELD companies and Samsara is by far the best. They are quick with customer service and they have listened and helped with customer feedback about different features I would like to see. I can keep up with my fleet and I know that Samsara is there at any time to help me solve problems quickly.

VERY Good system, could use a little more durability

Jul 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The system is very easy to set up and use. The dashboard is very intuitive and and navigation is simple. The accuracy in which the system tracks the trucks is outstanding.

Cons: The durability in the hardware could use a little upgrade. They are great at swapping out defective units (or ones that go bad after a time) but it feels like we are doing this far too often in some of our trucks. Now we run a LOT of units and have over 60 units in various construction grade environments, but it still feel like we are replacing units too often.

Overall: Overall, I am very happy with Samsara and would continue to recommend the system to others. They are very responsive and quick to help resolve any issue that do arise and it never feels like I have to "battle" to get a resolution.

Among the worst business decision I've ever made.

Jan 26, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: Appearance. The software looks slick in their demo presentation. Features such as Quickbooks, Fuel Card & ELD integration were key features that I was looking. The bonus was the mobile app for drivers. My first impression was that had everything I needed and more.

Cons: Appearances can be deceiving. While everything looked great, it functions horribly. The ELD is Samsara and it is a terrible ELD option and the only option they had when I signed up. They other options but will not let me change. The TMS software seems incomplete and very glitchy. The tablet & mobile app is also very glitchy and temperamental. While they claim that it's set up to never lose it's connection but it drops is data connection all to often and when it does you lose data entries and some cases randomly changes your entries or even creates entries that you didn't. Their support response is alway "User Error" and never except the possibility that it's their program.

What make's this all very much worse is the contract you sign to use their software. In inflexible and and completely one sided in favor of Axis. They said I can cancel but I would have to continue to pay for it. I don't know how they sleep at night.

Feature-rich platform with intuitive UI

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The platform's intuitive design makes it easy to get up an running quickly, and training new users is a breeze. Realtime GPS tracking, event-based alerts, and the ability to remotely view engine fault codes are super helpful for managing our fleet.

Cons: The routing feature could be improved by adding priority-based stops instead of time-based stops. This use case would work well for our on-site service team that can spend anywhere from 5 minutes to 4 hours at the customer's location.

Overall: Before using Samsara, we had no visibility over the location of our fleet, no way to verify the safe driving habits of our drivers, and mileage was tracked on paper. Samsara has solved these problems for us.

Great idea but platform features are very basic and video retrieval dependability is poor.

Jul 19, 2018
2/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Nice salesperon

Easy to set up

Safety Reporting

Engine fault reporting

Robust API with a caveat. You can't talk directly to a systems architect. You must submit a support ticket with any API questions.

Cons: GPS tracking reports lack location detail . Unlike other GPS platforms, Samsara's Activity and History reports don't give specific street and address location data. Only street names are reported. Time consuming to identify and retrieve video for specific locations or time periods

Video retrieval is unreliable. We've reported several issues to support regarding issues with video downloading. We even had a situation we were unable to retrive video of an accident due to a firmware failure. This ended up costing us thousands of dollars for defendable accident claim. According to support a firmware fix is in process.

Can only download 1 minute of video at a time and can request no more than 3 minutes of footage at once. It can take several hours for video to be available to view. Our units (CM12) only store 24 hours of drive time.

Platform doesn't support side or rear facing video.

Customer support is very average.

Great for multiple locations

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sometimes your driver is busy doing his/her job and unable to answer your call right away. I like having the real time visibility on my entire fleet. Knowing where my drivers are enables me to make quick decisions on who to assign new tasks, without having to call multiple drivers and wait for them to call me back to find out their exact locations.

Cons: Sometimes the gateway gets disconnected due to terrain and lack of a proper phone signal. However, all phone carriers have the same problem. When you reacquire the signal, the data gets updated and you're back on track.

Overall: Overall I am pleased with Samsara's performance and like the fact that they are constantly seeking our feedback in order to further improve the quality and functionality of the service.

Excellent product with customer service to match!!!

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of usage; even non-computer savvy drivers were able to learn and use it within a few days. Customer service and IT tech team willing and ready to help either the driver themselves or the office staff in fixing, investigating and/or overcoming any issue or problem that was presented to them. Fantastic bunch of folks to work with and communicate with.

Cons: Some "wish ticket" issues that have been submitted to the development team not incorporated into the software yet; told it's in progress although so is it really a con when they are willing to see an issue and work toward a solution?

Overall: IFTA and HOS compliance; dispatch is better able to see and plan loads/drivers with ease. Major reduction in wasted man hours waiting for equipment to be freed up.

Feedback is good

Jul 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use, for the most part intuitive and clean looking. Functionality is decent, and I like that the map is connected to data so you can get data points when you float the map routes.

Cons: There are a few areas that could use improvement. Reporting is my biggest issue right now. It won't report on my sensors. Seems to be tied to one type of temp sensor that I have but engineering has been slow to tell me what is going on or resolve the issue.

Overall: Monitoring temps in trucks and warehouses is the primary reason we are using Samsara. The automated report are critical for us to log these temps, even if it historically kept in the cloud.

Customer service has been quick, responsive, and helpful. However, I still need help and haven't been updated in at least two weeks.

Best ELD on the market

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software has everthing you might expect from an eld but with an extra kick. The ifta miles is perfect and it aleviates a lot of time when dealing with the ifta due dates. The gps fuction is acurate so no need to bother the drivers or worry when the drivers dont answer. It also has a fuction to crate a temporary gps link for the trucks wich makes it easy for our clients. No need for them to bother us with the location of the truck if they can know precisely where it is with a clik of a bottom. all in all in really happy with it

Cons: The software layout is hard to get used too. Things are not where you will instintively have them. Everthing is there, but it just seems to be scattered around the tabs. you get used to it, but for the beginning, youll get lost

Overall: Overall, we are thrilled with the sytem. We started using another popular eld system before this one so we have a little experience on comparing between them and this one is perfect. The log tracking is accurate, the gps tracking is impressive aswell, and with everthing, the program comes with makes my life easeir. great system, we love it

Always available to help whenever there's any questions

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The information that is available is great and I use it daily. I look at harsh events, the IFTA fuel report (for mileage reasons only) and publish a weekly safety report to management and our drivers.

Cons: Can be clumsy on the website navigating around the pages. It seem like you should be able to navigate from any point to the next without having to go back to the home screen.

Overall: From the program as a whole we had some positive consideration from our insurance carrier and our accidents are down significantly YTD. We are considering the camera option.

Usually works good, but still needs work

Jul 30, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to select vehicles. Tracking vehicles on the dashboard is spot on.

Cons: Since gateway talks to cloud & then to your phone/tablet, the app allows drivers to be associated with any vehicle, even if thousands of miles away. Also, if no cellular connecting between the cloud & gateway/tablet, your app is never really up to date. We've had vehicles drive 45+ miles in "on duty"status. If gateway connected by Bluetooth, then can only associate with the vehicle the driver was in & it would be up to date, regardless of cellular coverage since tablet talks directly to gateway & not cloud.

Overall: Would be nice if Samsara also had Verizon as a cellular provider. Much more reliable in rural areas.

Just purchased Samsara!

Oct 29, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I use the camera's with the ELD, they are first class. Drives phone apps work great, Ifta miles are wonderful reports, includes toll roads, shows many items such as daily fuel used by truck etc. Idle time, and so much more. I left BigRoad because of the report issues, and have not looked back.

Cons: Dispatch and Maintenance are very minimum, A proper dispatch will link to Drivers expenses and Payroll sumary per trip, and of course an invoice. I use a TMS program for this, as there is real detail. Using Samsara would be double entry for me. Maintenance has Potential also, you can only add Trucks, not the Trailers, unless they have devices for tracking.

Overall: I am happy with the ELD and Dash Cams, The rest is not usable for me, unless it could intergrate with my TMS program. Support is first class. I felt a little bit of Deception with the presentation, as far as dispatch goes, It can work for some as is, depending on your needs! Maps are Google, and not Truck routed. Watching my Trucks driving down the road is a wonderful sight for me. I rate them highly at what they do with ELD.

Easy to use dashboard and app.

Apr 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to train drivers on use of App. The dashboard is slick and well designed. Installation was very simple. Customer service is well educated and always has answers. Replacement devices or cables arrive in just a couple days and we are on other side of country from Samsara.

Cons: Least liked aspect is lag time in driver updates. Sometimes driver is 20 minutes up the road and not where they are represented on map. Also can take a bit for turn by turn tracking to catch up. Finally, dislike that if App is running in background of phone or other device, ELD is showing as disconnected. Once it is turned on it should show active.

Great Product & Service

Aug 03, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and that they are always looking at ways to improve functionality.

Cons: There is not an easy way to just add a note or remark to a status. Also there is not an easy way to set an alert for the temperature sensor..there are always 2 entries that have to be made.

Overall: Our experience has been very positive. Sales support is good, I can email or call our rep at any time. Technical support is second to none. The support staff tries to answer my questions while I'm on the phone. If this is not possible, they are always quick to call back with a solution or advise that it needs to be looked into further. They have also extended their hours recently. The product is easy to use and they are always making updates to make it even better.

Good company that is continually changing for the better

Jul 27, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Software is updated constantly and support quality is pretty high. Requests for new features are actually used and seen in new version of the website and software

Cons: No way to automate uploading of information to the server. You have to manually upload files to batch import.

Overall: All interactions with the software and support have been good. They are continually updating to allow new features and requests to be seen. Once they add a few more of my suggested changed we will be even happier.

Thoughts from Vmax Transportation, Zeeland, MI

Jul 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We (Vmax) tested a lot of ELD systems prior to the mandate, and Samsara was the best one we tested. the accuracy, ease of use and display were all good.

Cons: Having to use the software to do our business and the cost associated with it.

Overall: The visibility of our trucks is a bonus, but we did not have any issues with our drivers before using Samsara. Any problems or questions we have had with Samsara have been handled very quickly and professionally by support.

Samsara ELD, Dashcams, and Trailer Sensors

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Both Samsara's hardware and software are cutting edge, sleek, and easy to use. Aside from easy installation, and user friendly portal. Their customer service has been close to none other that i have encountered.

Cons: The only thing negative i have to say about Samsara is when referring another company. It is all hearsay, but the impression i got is Fleet Size has sway on the amount of support you get.

Overall: I absolutely love this company. Relative to who we were with before, everything is easier, faster, and quicker to learn. The driver app is simple and self explanatory, which was a must for our organization.

Thet advertise better than the service they actually provide.

May 21, 2018
2/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Easy to install and driver app is simple to use.

Cons: Reporting features" are not compatible with our truck" we have a 2007 Freightliner Century If they weren't going to work, I should have been told from the start but instead they advertised the features!

Overall: Driver app is simple for driver to use, as for the admin side it stinks! Also their sells rep has been horrible to work with. He NEVER answers my questions and conveniently can answer my call but when I tell him who I am, he's in a meeting and will call back to follow up (this is my second call within about 2 1/2 weeks) and he never called back the first time hints I had to call a second time.

Great Easy to Use software that always improving

Jun 13, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -This is a powerful system that lets you very easily pull reports, manage logs, Track driver location and so much more.

- Fleet Viewer links allow you to give customers tracking for particular routes, trucks, or multiple trucks.

- If issues arise they do everything in their power to resolve them. (Amazing customer service)

Cons: Feb-Apr 2018 had a ELD app error that occurred in very particular situations. However it was solved in May.

Overall: Instant Visibility into what I happening with Vehicles and trailers at any given point.

Powerful reporting to increase efficiency.

Capterra loader

EASY TO USE

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I LOVE THE SIMPLE INTERFACE IT HAS.

WE TRIED 2 OTHER COMPANIES BEFORE AND THIS IS BY FAR THE BEST!

3 OTHER COMPANIES REFER US TO THEM AND WE HAVE REFERRED TO 10 OTHER COMPANIES WITH NO COMPLAINS. I THINK THAT THEY ARE ON THE RIGHT PATH BEING SUCCESSFULL

Cons: DOES NOT SAY BUS ON THERE. WE HAVE TO USE TRACTOR TRAILER FOR BUS. A OPTION SHOULD BE ADDED FOR CHARTER BUS OR PUT A " / " ON TRACTOR TRAILER (BUS/TRACTOR TRAILER).

GPS ALSO DOES NOT SHOW EACH AND EVERY LOCATION.

Overall: GREAT RESPONSE FROM SUPPORT TEAM WHEN WE NEED HELP.

My previous software was called Omnitracs/XRS. Samsara beats that hands down.

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The accuracy and functionality. The software I had previously would be at least 10 - 15 minutes behind what was actually happening. With Samsara, I can watch my trucks moving down the road and the accuracy is within a couple of minutes.

Cons: That I didn't get it sooner. The accuracy of this software allows me to know exactly where my drivers are at all times and also where they have been. With my previous software, I had no confidence in what I was seeing so I was unable to make good decisions regarding my fleet.

Overall: The ability to perform my job more accurately. I am in a very time sensitive situation with the routes of my drivers and knowing exactly where they are and where they have been is absolutely critical in making the right decision in a crisis. Samsara allows me that with very good reliability. I have only had the software for a couple of months but already I know that it is much better than the previous software.

Intuitve setup and use

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Generally this software is very intuitive. It is easy to locate functions within the application and everything is very easy to use.

Cons: I am quite satisfied with the software. We had a couple of issues early in our program rollout. However, support was right there to help us out with those problems.

The samsara team that we deal with do a fantastic job. Questions are always answered!

Apr 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's fairly easy for our drivers to pick up and use. It's very nice to be able to track where our drivers are at.

Cons: I haven't run into anything yet. I would like to get it to where I can 100% trained on it though. I feel at times we are not utilizing it to its full potential.

Samasara asset management

Jul 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Provides a solid foundation for asset management, location tracking and electronic logging

Cons: Lacking reporting features of many alternatively available products

Overall: We have maintained our business process after migrating to Samsara while working with Samsara to offer useful suggestions to improve features

Capterra loader

McMillan Transport

Jul 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ease of use of your product, such as the map and alerts

Cons: That you still cannot figure out how to get your software to read my two newest trucks odometers - this has been a real problem. I've also had performance issues as a result of them using AT&T as their coverage is not as good as Verizon in the areas my trucks travel.

Overall: Samsara is a good company to work with and I like their product a lot. The fact that my tablets connect via Wifi is good.

Customer service is 2nd to none

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, very intuitive. Working your way around the portal is very easy and setting up alerts and adding users. The maintenance alerts are very useful for keeping track of repairs and upcoming maintenance. The GEO fence setup is awesome and you can utilize actual areas rather than say a 100 mile radius which really does not work in the real world. I love the idle time reports and incident alerts for tracking speeding, idling and MPG. When configuring alerts I like the fact that there are many variables you can apply, it's not a canned response.

Cons: Some of the reports are still a work a progress, however the did give me access to the API to pull the data

Overall: Live camera feeds. We used to have to wait to information, now it's all updated quickly via wifi

Easy to use with an occasional bog

Aug 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. Easy to use once you figure out how to navigate the site. Which isn't that tough.

2. Reporting seems to be incredibly accurate as well as they fleet view. I am pleased to be able to see the units in real time.

3. Scheduling various reports to be sent out on what ever frequency you like.

4. Driver and gateway set ups go very smoothly

5. The overall versatility is a another great selling point.

6. Customer service has been top notch. Every issue we have experienced has been handled in a quick and professional manner.

Cons: 1. I have yet to be able to find and answer for any question I have had in the knowledge base.

2. The fact that there is not a system generated geofence map overlay. (instead of having to create then manually)

Bob Muhlenforth

Jul 30, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We had another company's unit and wasn't as user friendly and didn't record accurate mileages on the tractors

Cons: Logging out is still a big issue for drivers. Even after they log out sometimes they remain on duty so when someone else uses the vehicle it registers as the driver who's off duty

Overall: Overall good experience it allows me to track my drivers location and IFTA mileage along with keeping my drivers DOT compliant

Capterra loader

Only ELD service I will ever use

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Intuitive, fast learning curve, the possibility of editing logs, speed, the option of temporary line for tracking a vehicle which I can give out to brokers (nobody likes 4 AM check calls)

Cons: I would like to see integrated SMS texting within the app, other than that I have no issues whatsoever

Overall: Live tracking of my fleet, drivers drive instead of writing paper logs, instant insight of safety issues, geofencing.

Huge Improvement

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to use and navigate. It is very user friendly

Cons: There are some functions for drivers that would be really beneficial. Like tracking 11 & 14 hour days.

Sometimes the device fails and the driver is not immediately aware of the issue. This can result in a significant amount of unaccounted miles.

Overall: I am very glad we made the switch, it has made processes in our organization much easier.

Would refer to a freind

Jul 27, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that you can ease into it for first timers and that you can just navigate from screen to screen. I like that the customer service is great now!!

Cons: I am still unsure about some items . Should do a training class or webinar for admins. So the site can be utilized to its full capacity.

Overall: Samsara has improved their customer service immensely, I can call and ask questions and not get the run around.

Samsara ELD Review

Jul 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: It is easy to use. My drivers already used to it.

Cons: (1) Hard to reach support in odd hours. I wish you have 24X7 customer service as bus business runs 24X7.

(2) Drivers forgot to sign off duty a lot. I am wondering if there is a good way to remind them. For example, when the bus parked at parking lot without any activity for more than an hour.

Overall: It has been smooth, no major concerns.

Easing into Samsara

Jul 27, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I find Samsara very easy to navigate. It give me what I need, when I need it in relation to the drivers of our fleet. It makes compliance easy. I am pleased with the support I get when I have questions. The support teams answer quickly and in language and explanations that I understand

Cons: We are having some issues in keeping the service running on some of our larger machines. We know that Samsara is working with us to fix the 'bugs' and deal with the issues.

Overall: This has been our choice for fleet management, tracking of locations of both truck drivers and trucks as well as equipment. Being user friendly has benefited us greatly. We have lots of resistance from truck drivers that aren't sure they can do this, and they have adapted easily.

Good experience

Apr 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use and get valuable information needed such as harsh braking. Very helpful to know where drivers are at all times when going to customers. Very helpful to be able to see how much driving time they have left when booking reloads. Customer service has been very quick in getting back to us when a problem arises. (which has only been a few times in the beginning).

Cons: Sometimes on two different screens it will have drivers at different locations. I guess it updated a little quicker on one computer. Once in a while it seems to freeze up and you have to sign out of it and then get back in (doesn't happen often enough to be a major problem).

Great customer service, program is awesome.

Apr 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how it is all tied in together. I like the HOS screen a lot. I like the helicopter view. Overall I like the program very much!! Seems very accurate and on spot. I love the camera option!

Cons: I don't like that the drivers can't see their specific times better on the logs. Seems to take a long time sometimes to "catch up" with the driver. I wish that the speed limits were better updated as I have noticed that it alerts a speeding truck and they aren't actually speeding. I think that it would be great if on the main fleet map area that the trucks could be green for moving, red for stopped and engine off, and yellow or orange for trucks that are idling.

Being able to track my trucks movement at my finger tips is most valuable.

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Samsara is very easy to use. It is self-explanatory, very easy to just figure out what you need. You just log on to the website and it is easy to navigate.

Cons: In our smaller vehicles, it is easy for the driver to unplug the Gateway. The foot space is a lot smaller, which makes it easy to kick or get snagged.

Genuine good company with helpful associates and easy to use equipment.

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The customer service guys, whom I have dealt with, are all top notch. I don't even have to email them. Many times they will just check in on me to see how I am doing with the software. The hardware is simple and easy to install. We did it ourselves. 20 minutes max per vehicle, rather than having to pay a "professional" installer like we did with the previous company that we hated. He tore up more than he installed. I have zero complaints about Samsara and would recommend the company to anybody.

Cons: There is not a thing about Samsara that I don't like, other than the fact that they are located on the other side of the country.

easy to use and solid product

Apr 16, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: ease of use while using the interface plus the availability at anytime anywhere. We are very happy with our selection.

Cons: sometimes seems to be slow. We have established routes that run every week but I cannot find an easy way to set up routes in bulk.

Samsara review

Jul 30, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Web based software makes it very convenient to track and monitor our fleet from any device

Cons: In cab modules are not compatible with all our trucks

Overall: Samsara has helped us satisfy the DOTs ELD compliance requirements and brought visibility to our fleet

Capterra loader

great and easy to use

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Provides updated information and easy to read software allows you to pull multiple reports such as IFTA REPORTS AND MILLAGE

Cons: Didn't provide proper training and it is needed to help drivers understand and use application properly

Capterra loader

Samsara review

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The Samsara software team is extremely responsive to our requests. Data is easy to find and export.

Cons: No negative comments. Any questions that I have I get answered immediately via support line technician.

Like the Program, sometime it have some moments of not working good,but start working later.

Jul 31, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Samsara is pretty easy to understand and explain to person who wants to learn it.

Cons: The software is a little slow for some drivers but it is getting better... To Operator

Overall: ELD are working pretty Good...

Would definitely recommend

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's really easy to use. The drivers have caught on and aren't having issues using it.

Cons: You can't just let the app run in the background while driving in order for it to record driving time.

Samsara ELD and Cameras

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use. Very clear and drivers caught on right off

Cons: IFTA reporting not as detailed as we would like

Overall: excellent great customer service

Easy to use product

Jul 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The product is easy to use for my non-tech drivers.

Cons: Does not have recap hours on log itself.

Live monitoring is the best!

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Live monitoring is very exciting, reports are easy to get, I provide my customers with URLs so they can monitor the truck. I can verify the route driven and how many gallons of diesel were used, from past and present trips. I can call my representative any time and they are always willing to help.

Cons: The only thing that I dislike about Samsara is that they do not have an app for smart phones, and website could be very slow sometimes.

New user but enjoying its features

Jun 19, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The simplicity of set up, clear and simple features to pull data from in a logical manner. our teams enjoy the ability to view safety and truck performance in one location. it truly s an integrated platform for our telematics needs

Cons: flexibility is lacking. One size does not fit all. I understand the need to develop to the common denominator but sometimes simple changes can have a huge impact on functionality.

Capterra loader

Makes it easy to manage our fleet, from risk management to preventive maintenance to GPS tracking.

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The Samsara software provides real-time access to important data on driver performance, vehicle location, and engine operating parameters that is intuitive and easy to use.

Cons: I haven't found anything not to like about the software. Occasionally the retrieval of cloud-stored video from onboard cameras is a little slow, but it's still faster than physically removing a memory card from a camera and downloading.

Great System

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The system has so many great features and is very user friendly. Even the drivers who aren't great with electronics are able to use this with ease.

Cons: There are a few things that dispatch would like to see be changed. Like tracking of the overview screen or how it shows them.

Overall: We were recently with another ELD company and Samsara is so much easier for us and for our drivers. The drivers are happier and so are we.

Had Better

Jul 27, 2018
5/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Easy to log in to and find the vehicle.

Cons: Need to go to different tabs to get info needed in searchs.

Overall: Customer service is very helpful when needing to navigate and fining solutions to problems. Do not always have time to call or chat to find those solutions.

Such an easy process from the installs to the customer support provided.

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software that Samsara provides is the best thing our company has come across when searching for GPS tracking and ELOGS tied into one.

Cons: The installation time per vehicle is very short but depending on the size of your fleet and if you use the asset tracking it could take more time than expected.

Overall: A user friendly software for fleet tracking and a very user friendly software for ELOGS

EXCELLENT SERVICES

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EASY TO USE , EASILY TO UNDERSTAND AND READ DRIVER LOGS DAILY PRINT, EASY TO UNDERSTAND BY DRIVERS AND USE THE DEVISE

Cons: I LIKE EVERYTHING ABOUT THE SOFTWARE MY DRIVERS ARE ABLE TO UNDERSTAND EVERYTHING EASILY I AM ABLE TO UNDERSTAND EVERYTHING

Overall: I AM ABLE TO PRINT READ UNDERSTAND EVERYTHING MY DRIVERS ARE SLOWLY LEARNING TO USE WHERE IT MAKES THEM EASIER TO UNDERSTAND EVERYTHING

EH&S Manager

Sep 11, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: Horrible....do not buy! Horrible.....do not buy! Go some other place to buy!

Pros: None.....None.....None.....None.....None.....None....Really bad service. Highly not recommended. Please take my word of advise before buying

Cons: Is not keep up with federal regulations. Customer Service is horrible. Horrible Horrible service....Never had a experience

Nice software and its good for business

Aug 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Let's continuous improvement in all ramifications be the driving force

Pros: This Software is very easy to use, it's enables us have a very sound knowledge about our vehicles and it has assisted in our dispatch duties

Cons: Basically, as at the past few months of using this software, I'm yet to see a negative that is worthy of mention. Good work guys

Drivers use

Jul 27, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The equipment is driver friendly. It is easy for the driver to use.

Cons: The reports for the administrator to use is not all on one date, having 2 dates can be confusing. Having to run each driver individual is time consuming.

Overall: The only issue I have is the reports. Ask me in a couple of months, I'm still trying to learn the system.

I have integrated Samsara API into our TMS system.

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: Samsara has easy to use API based on REST. This helps developers to integrate Samsara into their TMS systems.

Cons: The quality of documentation should be improved a little. For some APIs the return values (i.e. the structure of JSON data) doesn't much to the documented structure.

Overall: Very good API based on REST technology.

This has been an easy solution for ELOGs.

Apr 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: This is so easy to use. Had a few older drivers that were afraid of it because of the new technology, but once they used it and found out how easy it is, they are the biggest supporters of it.

Cons: I don't really have any dislikes about the software. It seems to fulfill our needs at a reasonable price.

I WOULDNO RECOMEND IT

Apr 16, 2018
1/5
Overall

5 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: IT IS USER FRIENDLY WHEN IT IS WORKING PROPERLY AND CONNECTION IS GOOD. EASY TO INSTALL AND LOG IN TO START

Cons: TOO MANY UNRESOLVED ISSUES, DAILY MALFUNCTIONS, LOGS ARE NOT ACCURATE AND DRIVERS DONT GET NOTIFICATION WHEN MALFUNCTIONS START, SO THEY DONT KNOW THAT THEY DRIVE WITH VIOLATIONS

Overall: COMPLIANCE

Samsara Review

Jul 30, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Love the wifi hotspot in the gateway. Most drivers catch on pretty quickly on how to use. Web portal is great. Dispatch and managers like the helicopter view.

Cons: Would like more reports, which Samsara is currently doing. Looking forward to future updates.

Overall: Great Customer Service and support

Easy to use ELD compliant software

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great customer service

Plenty of support material/documentation available online

Provides more than just ELD compliance (e.g. fuel usage, etc.)

Cons: At the end of a long shift, drivers can forget to sign out of the app. This causes additional work and confusion for the fleet manager.

Excellent ELD Solution

Jul 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: All the great features, the simplicity of use and the great support they have

Cons: The lag, because sometimes takes a while to update some features and in some screens you can not arrange the information by the way you want to

Overall: The overall experience has been great

Samsara ELD

Jul 31, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: It's an FMCSA approved ELD. Therefore I can operate legally.

Cons: Connection is intermittent. The automatic duty status change does not work properly.

Overall: It was not a terrible experience for a first time eld. However, it can be improved drastically.

Great system so far!

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User Friendly for both Admin and Drivers. Easy set up. Great customer service.

Cons: Nothing at all , truly is a good system. About time!

Overall: From the start everything was easy and organized, totally satisfied with all aspects of Samsara.

Easy setup and use.

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Very intuitive and great information for managing business. Can manage multiple trucks from anywhere.

Cons: No navigation for drivers. Would like to be able to text/communicate with drivers via the Samsara driver app.

Great fleet tool

Apr 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use: the site shows you all the information you need to see of your trucks, drivers, routes and HOS

Cons: Phone support: when you need phone assistance you need a lot of patience, the wait time are higher!!

Very professional, easy to use, 99% accurate tracking etc etc

Apr 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Everything, Its very easy to use and understanding, Covers all the needs that a cartrier could wish for etc

Cons: Nothing, We didnt find so far anything that is not cool about the software side, pretty much all good

Plug-and-Forget to the Max!

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It's a very simple set-up and works smoother than anything I have seen. It includes any and every thing you will need on your dashboard!

Cons: There really is not anything that can be listed as a Con.

samsara ELD

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to function, automatic turn on, samsara support 24/7 is the best, hands-on training via phone call

Cons: I would like physical hands on training, video training would be great

Overall: charter bus service

Up and Running a few min

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of configuration and practical instantaneous setup

Cons: I cant see any, i think this is very easy

Overall: Great support, when i call or email get fast answers

Samsara Review

Aug 01, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability of keeping track of so many different aspects of truck driving.

Cons: Little difficult in downloading all the apps.