Samsara

Samsara

4.5 / 5 29 reviews

Who Uses This Software?

Fleets of all sizes from all types of industries use Samsara to simplify their operations and reduce costs.


Average Ratings

29 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Samsara
  • www.samsara.com
  • Founded 2015
  • United States

About Samsara

Streamline your operations and reduce costs with Samsaras all-in-one platform for fleet management. Live-to-the-second GPS tracking shows your vehicles in real time and pairs with rich reports so you can plan better routes, dispatch drivers at the last minute, and share accurate ETAs with customers. With integrated dash cams, driver safety scores, and automatic alerts for speeding, idling, and geofences, Samsara helps you protect your business and assets. Samsara is an FMCSA-approved ELD.


Samsara Features

  • Accident Tracking
  • Dispatch Management
  • Driver Management
  • Fuel Management
  • Inspection Management
  • Inventory Management
  • Maintenance Scheduling
  • Maintenance Tracking
  • Mileage Tracking
  • Motor Pool / Daily Rental
  • Parts Management
  • Routing
  • Tire Management
  • Tool Tracking
  • Vehicle Information
  • Vehicle Tracking
  • Work Order Management

Vendor has not completed this information.


Samsara Reviews Recently Reviewed!


Capterra-loader

Great experience so far. We tried 3 - 4 companies and none of them gave us the quick support Samsara

Apr 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: For our industry is more geared toward buses, which helps and has built in WIFI that help separate from different buses. Connect to older units.

Cons: Sometimes fails the connection as it relies on towers but just like all logs it's on a learning curve I think.

Overall: Reliability, and support

Great customer service, program is awesome.

Apr 19, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like how it is all tied in together. I like the HOS screen a lot. I like the helicopter view. Overall I like the program very much!! Seems very accurate and on spot. I love the camera option!

Cons: I don't like that the drivers can't see their specific times better on the logs. Seems to take a long time sometimes to "catch up" with the driver. I wish that the speed limits were better updated as I have noticed that it alerts a speeding truck and they aren't actually speeding. I think that it would be great if on the main fleet map area that the trucks could be green for moving, red for stopped and engine off, and yellow or orange for trucks that are idling.

Such an easy process from the installs to the customer support provided.

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software that Samsara provides is the best thing our company has come across when searching for GPS tracking and ELOGS tied into one.

Cons: The installation time per vehicle is very short but depending on the size of your fleet and if you use the asset tracking it could take more time than expected.

Overall: A user friendly software for fleet tracking and a very user friendly software for ELOGS

Customer service is 2nd to none

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use, very intuitive. Working your way around the portal is very easy and setting up alerts and adding users. The maintenance alerts are very useful for keeping track of repairs and upcoming maintenance. The GEO fence setup is awesome and you can utilize actual areas rather than say a 100 mile radius which really does not work in the real world. I love the idle time reports and incident alerts for tracking speeding, idling and MPG. When configuring alerts I like the fact that there are many variables you can apply, it's not a canned response.

Cons: Some of the reports are still a work a progress, however the did give me access to the API to pull the data

Overall: Live camera feeds. We used to have to wait to information, now it's all updated quickly via wifi

Always available to help whenever there's any questions

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: The information that is available is great and I use it daily. I look at harsh events, the IFTA fuel report (for mileage reasons only) and publish a weekly safety report to management and our drivers.

Cons: Can be clumsy on the website navigating around the pages. It seem like you should be able to navigate from any point to the next without having to go back to the home screen.

Overall: From the program as a whole we had some positive consideration from our insurance carrier and our accidents are down significantly YTD. We are considering the camera option.

My previous software was called Omnitracs/XRS. Samsara beats that hands down.

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: The accuracy and functionality. The software I had previously would be at least 10 - 15 minutes behind what was actually happening. With Samsara, I can watch my trucks moving down the road and the accuracy is within a couple of minutes.

Cons: That I didn't get it sooner. The accuracy of this software allows me to know exactly where my drivers are at all times and also where they have been. With my previous software, I had no confidence in what I was seeing so I was unable to make good decisions regarding my fleet.

Overall: The ability to perform my job more accurately. I am in a very time sensitive situation with the routes of my drivers and knowing exactly where they are and where they have been is absolutely critical in making the right decision in a crisis. Samsara allows me that with very good reliability. I have only had the software for a couple of months but already I know that it is much better than the previous software.

Being able to track my trucks movement at my finger tips is most valuable.

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Samsara is very easy to use. It is self-explanatory, very easy to just figure out what you need. You just log on to the website and it is easy to navigate.

Cons: In our smaller vehicles, it is easy for the driver to unplug the Gateway. The foot space is a lot smaller, which makes it easy to kick or get snagged.

I have integrated Samsara API into our TMS system.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Samsara has easy to use API based on REST. This helps developers to integrate Samsara into their TMS systems.

Cons: The quality of documentation should be improved a little. For some APIs the return values (i.e. the structure of JSON data) doesn't much to the documented structure.

Overall: Very good API based on REST technology.

Capterra-loader

Makes it easy to manage our fleet, from risk management to preventive maintenance to GPS tracking.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The Samsara software provides real-time access to important data on driver performance, vehicle location, and engine operating parameters that is intuitive and easy to use.

Cons: I haven't found anything not to like about the software. Occasionally the retrieval of cloud-stored video from onboard cameras is a little slow, but it's still faster than physically removing a memory card from a camera and downloading.

Easy setup and use.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very intuitive and great information for managing business. Can manage multiple trucks from anywhere.

Cons: No navigation for drivers. Would like to be able to text/communicate with drivers via the Samsara driver app.

easy to use and solid product

Apr 16, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ease of use while using the interface plus the availability at anytime anywhere. We are very happy with our selection.

Cons: sometimes seems to be slow. We have established routes that run every week but I cannot find an easy way to set up routes in bulk.

EXCELLENT SERVICES

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: EASY TO USE , EASILY TO UNDERSTAND AND READ DRIVER LOGS DAILY PRINT, EASY TO UNDERSTAND BY DRIVERS AND USE THE DEVISE

Cons: I LIKE EVERYTHING ABOUT THE SOFTWARE MY DRIVERS ARE ABLE TO UNDERSTAND EVERYTHING EASILY I AM ABLE TO UNDERSTAND EVERYTHING

Overall: I AM ABLE TO PRINT READ UNDERSTAND EVERYTHING MY DRIVERS ARE SLOWLY LEARNING TO USE WHERE IT MAKES THEM EASIER TO UNDERSTAND EVERYTHING

The samsara team that we deal with do a fantastic job. Questions are always answered!

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: It's fairly easy for our drivers to pick up and use. It's very nice to be able to track where our drivers are at.

Cons: I haven't run into anything yet. I would like to get it to where I can 100% trained on it though. I feel at times we are not utilizing it to its full potential.

I WOULDNO RECOMEND IT

Apr 16, 2018
1/5
Overall
5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: IT IS USER FRIENDLY WHEN IT IS WORKING PROPERLY AND CONNECTION IS GOOD. EASY TO INSTALL AND LOG IN TO START

Cons: TOO MANY UNRESOLVED ISSUES, DAILY MALFUNCTIONS, LOGS ARE NOT ACCURATE AND DRIVERS DONT GET NOTIFICATION WHEN MALFUNCTIONS START, SO THEY DONT KNOW THAT THEY DRIVE WITH VIOLATIONS

Overall: COMPLIANCE

Easy to use ELD compliant software

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Great customer service
Plenty of support material/documentation available online
Provides more than just ELD compliance (e.g. fuel usage, etc.)

Cons: At the end of a long shift, drivers can forget to sign out of the app. This causes additional work and confusion for the fleet manager.

Very professional, easy to use, 99% accurate tracking etc etc

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything, Its very easy to use and understanding, Covers all the needs that a cartrier could wish for etc

Cons: Nothing, We didnt find so far anything that is not cool about the software side, pretty much all good

Good experience

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and get valuable information needed such as harsh braking. Very helpful to know where drivers are at all times when going to customers. Very helpful to be able to see how much driving time they have left when booking reloads. Customer service has been very quick in getting back to us when a problem arises. (which has only been a few times in the beginning).

Cons: Sometimes on two different screens it will have drivers at different locations. I guess it updated a little quicker on one computer. Once in a while it seems to freeze up and you have to sign out of it and then get back in (doesn't happen often enough to be a major problem).

This has been an easy solution for ELOGs.

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: This is so easy to use. Had a few older drivers that were afraid of it because of the new technology, but once they used it and found out how easy it is, they are the biggest supporters of it.

Cons: I don't really have any dislikes about the software. It seems to fulfill our needs at a reasonable price.

Great fleet tool

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use: the site shows you all the information you need to see of your trucks, drivers, routes and HOS

Cons: Phone support: when you need phone assistance you need a lot of patience, the wait time are higher!!

Live monitoring is the best!

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Live monitoring is very exciting, reports are easy to get, I provide my customers with URLs so they can monitor the truck. I can verify the route driven and how many gallons of diesel were used, from past and present trips. I can call my representative any time and they are always willing to help.

Cons: The only thing that I dislike about Samsara is that they do not have an app for smart phones, and website could be very slow sometimes.

Capterra-loader

Only ELD service I will ever use

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive, fast learning curve, the possibility of editing logs, speed, the option of temporary line for tracking a vehicle which I can give out to brokers (nobody likes 4 AM check calls)

Cons: I would like to see integrated SMS texting within the app, other than that I have no issues whatsoever

Overall: Live tracking of my fleet, drivers drive instead of writing paper logs, instant insight of safety issues, geofencing.

Capterra-loader

great and easy to use

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Provides updated information and easy to read software allows you to pull multiple reports such as IFTA REPORTS AND MILLAGE

Cons: Didn't provide proper training and it is needed to help drivers understand and use application properly

Sounds silly, but it is a game changer.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I think the ease of use is the best part of it all and then the real time access to all of our vehicles is fantastic. No more, "Our bus never came." I can easily look and see - yes it was a this time, the same as every other day. It also helps work with drivers who may be struggling that we did not realize were struggling.

Cons: I can honestly say nothing at this point. We under utilize the system now, but after an in person training, we are ready to get going (for real) - maybe I'll have a "least favorite", but not at this point in time.

Overall: The system is a problem solver. Whether it is complaints about a buses timing, a missed stop, a "where is our bus", or a call about a speeding bus, we have immediate access to the information we need.
I recently had a driver lost...I was able to walk him through turn by turn how to get to his destination over our 2 way radio. It was amazing.

Excellent product with customer service to match!!!

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of usage; even non-computer savvy drivers were able to learn and use it within a few days. Customer service and IT tech team willing and ready to help either the driver themselves or the office staff in fixing, investigating and/or overcoming any issue or problem that was presented to them. Fantastic bunch of folks to work with and communicate with.

Cons: Some "wish ticket" issues that have been submitted to the development team not incorporated into the software yet; told it's in progress although so is it really a con when they are willing to see an issue and work toward a solution?

Overall: IFTA and HOS compliance; dispatch is better able to see and plan loads/drivers with ease. Major reduction in wasted man hours waiting for equipment to be freed up.

Easy to use dashboard and app.

Apr 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to train drivers on use of App. The dashboard is slick and well designed. Installation was very simple. Customer service is well educated and always has answers. Replacement devices or cables arrive in just a couple days and we are on other side of country from Samsara.

Cons: Least liked aspect is lag time in driver updates. Sometimes driver is 20 minutes up the road and not where they are represented on map. Also can take a bit for turn by turn tracking to catch up. Finally, dislike that if App is running in background of phone or other device, ELD is showing as disconnected. Once it is turned on it should show active.

Capterra-loader

Easy to use, new features added oftern, great customer service.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Compared to competition, Samsara is very affordable. With a lower price you receive superior quality in asset, fleet, and dashcam functionality.

Cons: I need slight help with install, but support cleared everything up. Currently cannot upload routes, but that feature is in the works.

I love Samsara and all of its features. It's easy to use and they have great service!

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love being able to find out about the sensors for the engine, the temperatures, battery voltage, etc. The best thing about it is that everything is shown in real time and there is no delay in finding where your trucks are at like some other companies.

Cons: I would love to be able to put my trucks in numerical order. They have it set up so that it shows you your most active trucks first and that is constantly changing but for me, it would greatly help if the trucks were listed in numerical order for the ease to find them.

Overall: It greatly helps with HOS compliance and I love that I can keep up with my trucks in real time.

Genuine good company with helpful associates and easy to use equipment.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer service guys, whom I have dealt with, are all top notch. I don't even have to email them. Many times they will just check in on me to see how I am doing with the software. The hardware is simple and easy to install. We did it ourselves. 20 minutes max per vehicle, rather than having to pay a "professional" installer like we did with the previous company that we hated. He tore up more than he installed. I have zero complaints about Samsara and would recommend the company to anybody.

Cons: There is not a thing about Samsara that I don't like, other than the fact that they are located on the other side of the country.

Among the worst business decision I've ever made.

Jan 26, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: Appearance. The software looks slick in their demo presentation. Features such as Quickbooks, Fuel Card & ELD integration were key features that I was looking. The bonus was the mobile app for drivers. My first impression was that had everything I needed and more.

Cons: Appearances can be deceiving. While everything looked great, it functions horribly. The ELD is Samsara and it is a terrible ELD option and the only option they had when I signed up. They other options but will not let me change. The TMS software seems incomplete and very glitchy. The tablet & mobile app is also very glitchy and temperamental. While they claim that it's set up to never lose it's connection but it drops is data connection all to often and when it does you lose data entries and some cases randomly changes your entries or even creates entries that you didn't. Their support response is alway "User Error" and never except the possibility that it's their program.
What make's this all very much worse is the contract you sign to use their software. In inflexible and and completely one sided in favor of Axis. They said I can cancel but I would have to continue to pay for it. I don't know how they sleep at night.