--- title: "Samsara Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Samsara the right GPS Tracking solution for you? Explore 1059 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Samsara 4.5 (1059) [View alternatives](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Samsara Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews TF Travis F Office AdminTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: 1-2 years. “I love that I can communicate with my drivers safely through the internal messaging, and it has the option to read the message aloud to the drivers when delivered; which is great for time sensitive information. When I have had to reach out to Customer Service, they have answered the call promptly and resolved my questions every single time.“ September 4, 2026 LL Liam L Customer Service AssistantTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: 1-2 years. “Sometimes, when I have at the same time too many tabs open with tracking trucks, and trying to open a new one from the same tab, it's not refreshing, and even if I try to open one from zero, it's not working, only if I already have one and open all trucks in the same tab“ February 3, 2026 PF Phillip F CTOLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 1-2 years. “The combination of real-time fleet visibility, route management, historical data, and a driver-facing application gives us a foundation that can grow with the business.“ September 8, 2026 AT Adam T Cost Control AnalystConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “We do a fair amount of night shift work, and due to either the camera or the dark lit conditions inside the work truck, it is very difficult to clearly see the occupants of the vehicle.“ April 27, 2026 GN Gregory N Senior Manager, Field ServiceGambling & Casinos, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I like the safety inbox and the safety scores and all of the focus around driving safely and the things that managers can do through the driver app to encourage and reward safe driving.“ May 11, 2026 LD Lisa D Safety AdminTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: 1-2 years. “What I like least is that the app has recently started automatically signing users out several times a day, which can be frustrating and interrupt workflow.“ May 8, 2026 PF Phillip F CTOLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 1-2 years. “I especially appreciate that Samsara can serve as an enterprise fleet platform rather than requiring us to assemble separate products for GPS tracking, dispatch, routing, and driver operations.“ September 8, 2026 RC Rupal Singh C DispatcherLogistics and Supply Chain, 201 - 500 employeesUsed the software for: More than 2 years. “Sometimes we face an issue in tracking, it takes time to track truck and trailer, due this it was time taking.“ May 1, 2026 ## Showing most helpful reviews Showing 1-25 of 1059 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Commercial Advisor Used the software for: 3-5 years ### "A good review for a good brand" November 2, 2026 5.0 Really happy with the service! The staff was friendly and helpful, and everything went smoothly. They handled everything professionally and made sure I had a good experience. The service was quick, and I didn’t have to face any issues. It’s always nice to deal with people who are polite and genuinely care about their customers. Overall, I’m satisfied with the experience and appreciate the effort they put into their work. I would definitely recommend them to others and would be happy to use their service again. Keep up the good work! Pros I had a great experience with the service! The staff was very polite, friendly, and professional throughout the entire process. They were attentive to my needs, answered all my questions patiently, and made sure everything was handled smoothly and efficiently. The service was quick, reliable, and well organized, which made the overall experience even better. I truly appreciate the effort and dedication shown by the team to ensure customer satisfaction. It is always a pleasure to receive such excellent service from people who genuinely care about their customers. I would definitely recommend this service to others and look forward to choosing them again in the future. Keep up the great work! Review Source R Reviewer Junior process analyst Used the software for: I used a free trial ### "Samsara tracking review " November 2, 2026 5.0 It’s a smooth experience i love the way it’s tracked works and give us the right accurate information Pros What i like the most is it has amazing features regarding tracking which makes the tracking easier and effective Cons Not able to compare multiple shipments at a Time also not it works a little slower some times which leads to a little delay Review Source R Reviewer Dispatcher Used the software for: Less than 1 year ### "Reliable Fleet Tracking with Excellent Customer Support" November 2, 2026 5.0 Overall, my experience with Samsara has been positive. The platform provides useful tools for vehicle tracking, fleet visibility, and daily operations. The customer support team is responsive and helpful, and the system makes it easier to manage fleet activities and keep track of drivers. With a few improvements to usability and system performance, it would be even better. Pros The customer service is excellent, with great attention to detail and a very helpful support team. The platform makes it easy to monitor vehicles, track driver locations, and access important information in real time. Cons Some features could be more intuitive, and occasional technical issues or delays in updating information can affect the user experience. Improving system responsiveness and simplifying certain workflows would make the platform even better. Review Source R Reviewer Junior process analyst Used the software for: 1-3 years ### "Performance and wise its good application" November 2, 2026 4.0 I am happy to use samsara as its live trackign of driving far better than other tracking devices and support tickets and follow up taken by samara to solve your issue was much better than other plateforms. Pros Love the Interface and its way of connection with Driver ID and visualization on driving hours and mileage. Easy to navigate while switching gateway ID for driver and also tracking of trailer is easy to go with their last activity. Cons Trailer showing in active status must have something so that it can get tracked or some more infromation so it will help our business. While down loading driver report of last 30 days it can be more feasible. Review Source R Reviewer Safety Coordinator Used the software for: 3-5 years ### "Excelent Products!!" October 30, 2026 5.0 99% satisfactory. I only give the 99% because it can always be improved. Able to see where all your truck at and live stream the video is top notch real time helpful in an everyday workday. Pros The AI feature is very simple to understand. It explained everything correctly. Amaze by the ease of use with all the feature that you could do with these unit. Cons Video need to be wider screen, kind of like a go pro type would be helpful. The dashboard on the app could be a little better and the download video could be faster. Minor problem, I could work with any of this issue. Review Source R Reviewer JPA Used the software for: 1-3 years ### "Samsara: Reliable, Efficient, and Excellent Real-Time Fleet Tracking" October 30, 2026 5.0 My overall experience with Samsara has been excellent. The platform provides reliable real-time tracking, accurate location visibility, and an easy-to-use interface that makes fleet monitoring and daily transportation operations much more efficient. I especially appreciate how easily we can track trucks and trailers, monitor shipment progress, and identify potential delays. Samsara has become a valuable tool for improving operational visibility, coordination, and productivity. Its features help us make informed decisions and respond to issues more quickly. Overall, I am genuinely impressed with its performance, reliability, and contribution to our daily workflow. I would highly recommend Samsara to transportation and logistics companies looking to improve their fleet management and tracking capabilities. Pros I’m genuinely impressed with Samsara’s tracking system and the overall experience it provides. The platform has made tracking and monitoring our fleet much easier, more efficient, and more reliable. The real-time tracking capabilities, accurate location updates, and easy-to-use interface help us maintain better visibility of our trucks and trailers throughout their journeys. What I appreciate most is how Samsara simplifies daily operations by providing quick access to essential information, allowing us to monitor movements, identify potential delays, and respond to issues more effectively. It has significantly improved the way we manage tracking activities and coordinate with drivers. Overall, Samsara is an excellent platform that combines reliability, efficiency, and innovation. Its features are genuinely valuable for transportation and logistics operations, where timely information and visibility are crucial. I’m very satisfied with the experience so far and look forward to continuing to use Samsara to support smoother operations and better service. Cons Overall, my experience with Samsara has been excellent, and I have very few complaints.\*\*Describe your overall experience with Samsara\*\* Additionally, further improvements to reporting features and customization options could make daily tracking activities even more efficient. However, these are minor suggestions, and I appreciate the reliability and value Samsara provides. Review Source R Reviewer Junior Process Analyst Used the software for: Less than 1 year ### "Reliable and User-Friendly Platform for Efficient Transportation Management" October 29, 2026 5.0 My overall experience with Samsara has been positive. It is a useful and reliable platform for tracking vehicle movements, monitoring driver locations, and maintaining visibility throughout the transportation process. The real-time tracking features help streamline daily operations, verify shipment progress, and identify potential delays, making it easier to coordinate with drivers and other team members. The interface is generally user-friendly and provides useful information that supports timely decision-making. Although there is some room for improvement in tracking update frequency, ETA accuracy, and data organization, the platform remains a valuable tool for transportation and logistics management. Overall, Samsara helps improve operational efficiency, transparency, and coordination, making day-to-day shipment tracking more convenient and manageable. Pros What I like most about Samsara is its user-friendly interface and the ability to track vehicles, monitor driver activity, and get real-time visibility into shipment movements from one platform. The GPS tracking and live location updates make it easier to monitor deliveries, estimate arrival times, and identify potential delays. I also appreciate how Samsara helps improve communication, streamline daily logistics operations, and make informed decisions based on accurate information. The platform is useful for tracking shipment progress, verifying driver locations, and ensuring smoother coordination between different teams. Overall, Samsara makes transportation management more efficient, organized, and transparent. It is a valuable tool for improving operational efficiency, reducing manual follow-ups, and providing better visibility across the transportation process. Cons One area where Samsara could improve is the consistency and accuracy of real-time tracking updates. At times, location updates may be delayed, which can make it difficult to confirm a driver's exact location or provide accurate ETAs. The platform could also offer more flexibility in filtering and organizing tracking information, especially when monitoring multiple vehicles or shipments simultaneously. Occasionally, navigating between different sections to find specific details can take extra time. Improving the speed of data updates, simplifying the interface, and providing more customizable alerts for delays or unexpected route changes would make the platform even more efficient. Overall, while Samsara is a useful tool for transportation management, these improvements could enhance the user experience and streamline daily operations. Review Source R Reviewer Process Analyst Used the software for: Less than 1 year ### "A User-Friendly Platform for Better Operational Management" October 29, 2026 4.0 Overall, Samsara offers a useful and organized solution for managing operations. The interface is user-friendly, and its tracking and reporting features help improve visibility and efficiency. With a little practice, it becomes easier to use. Pros Samsara provides an easy-to-use platform that helps manage operations efficiently. Its real-time tracking, centralized dashboard, and reporting features make it easier to monitor activities and improve overall productivity. Cons Some features may take time to understand initially, and the platform could be improved with more customization options and a simpler setup process for new users. Review Source R Reviewer Customer Support Used the software for: 1-3 years ### "Samsara is helpful, but it needs simpler navigation and faster performance." October 27, 2026 3.0 Overall, I like Samsara 24/7 customer support, as they are always available to help, specially during after hours. But the system has too many features and sometimes its hard to find what we need. It also loads slow sometimes and trailer location doesn't update quickly, which makes tracking and daily work more difficult. Pros The support team is always available to help whenever we need assistance, especially during after-hours and night shifts when immediate help is important. Whenever we call, they are helpful and guide us in resolving issues. Cons One of the main things I dislike about Samsara is that it has too many features, which makes the system feel complicated and difficult to use. Sometimes, it takes extra time to find the specific information or option we need because everything is spread across different sections. Review Source R Reviewer Co ordinate Used the software for: I used a free trial ### "Samsara works like samshera" October 27, 2026 5.0 Overall it's very useful and helpful. Samsara Container and cargo tracking is highly positive for visibility. Pros Real time tracking options and for fright. Low cost single use efficiency,easy activation,long battery life of tags. Cons Bluetooth based cargo tags are single use nature. Recurring cost for consumables tracking units. False alert regarding speed limit. Review Source Shannon B. Fleet Administrator Used the software for: 3-5 years ### "Samsara for Construction " July 16, 2026 5.0 My overall experience with Samsara has been great. I appreciate the ease of use, the great communication with many departments, and the customer support that is offered. It is also a great tool to keep up with driving logs. It is easy to pull reports involving specific vehicles that record stops and starts and duration driven. Pros I appreciate the customer support and ease of use. Questions are answered in a timely manner and their goal is customer satisfaction. The online dashboard is easy to use whether to send support tickets, update drivers information, or configure alerts and settings. Communication is also top priority, I appreciate the communication threads throughout troubleshooting issues is appreciated. Cons My only complaint is with equipment gateways. Equipment isn't always an easy plug and go like it is with the vehicles. Sometimes it is harder to get accurate information without troubleshooting to see what wire works best, or if hardwiring is the better option. Review Source R Reviewer Office Admin Used the software for: 1-3 years ### "Samsara Makes My Job Easier" September 7, 2026 5.0 I use it in nearly every facet of my job, whether covering the data analytics, keeping track of our assets, communicating with drivers, or pulling video for training or insurance claims. Pros Absolutely breezy UI. So easy to look at and understand the information presented. It is practically turn key, you log in and immediately can grasp how to use the service. They update often to improve the value, add functions, or correct any bugs in the system. I love that I can communicate with my drivers safely through the internal messaging, and it has the option to read the message aloud to the drivers when delivered; which is great for time sensitive information. When I have had to reach out to Customer Service, they have answered the call promptly and resolved my questions every single time. Cons Sometime it is difficult to find some of the statistics that I need for my quarterly reports. It is only a minor inconvenience tho, and the AI chat tends to be able to guide me toward the solution. Review Source R Reviewer HSE Advisor Used the software for: 1-3 years ### "Samsara - Good Product without Customer " April 27, 2026 3.0 Like I said I believe that Samsara has one of the better platforms for telemetrics, but they want to keep it a secret even from their customers. Pros I think they have a very good product. I think their Customer Support is not where it should be. You get small tidbits from them, but it seems they want to make a sale and then the product is shipped. End of the line. Cons Customer service or lack there of. I don't believe as a customer that we should have to be totally responsible for installs etc. Review Source R Reviewer CTO Used the software for: 1-3 years ### "Strong Fleet Platform with Significant Potential for Automation" September 11, 2026 5.0 Overall, my experience with Samsara has been very positive. It has given us a much better foundation for managing fleet visibility, GPS tracking, routing, dispatch, and driver operations from a centralized platform. Our implementation has also shown us that Samsara is capable of becoming more than just a vehicle tracking system. We have been building a workflow that takes reservation data from our rental platform, processes it into daily delivery and pickup routes, and brings those routes into Samsara for our drivers. There has been a learning curve, particularly around route imports, data formatting, integrations, and automation. Some of the functionality we need has required us to build processes around Samsara rather than being available natively. That said, I view Samsara as an important part of our long-term technology infrastructure. The core platform is strong, and I think continued improvements in APIs, third-party integrations, route automation, and interoperability could make it even more valuable for businesses like ours that operate dynamic delivery and rental fleets. Pros What I like most about Samsara is that it provides a strong, centralized platform for fleet visibility, GPS tracking, routing, and driver operations while still giving us enough flexibility to integrate it into our own operational workflows. We use Samsara in a rental and delivery environment, so our needs extend beyond simply tracking vehicles. We have been able to build a workflow that takes reservation data from our rental platform, we convert it into daily csv that is imported for delivery and pickup routes, imports those routes into Samsara, and makes them available to our drivers through the mobile app. The combination of real-time fleet visibility, route management, historical data, and a driver-facing application gives us a foundation that can grow with the business. I especially appreciate that Samsara can serve as an enterprise fleet platform rather than requiring us to assemble separate products for GPS tracking, dispatch, routing, and driver operations. Cons What I like least about Samsara is that some of the routing and dispatch functionality requires more manual configuration or external development than I initially expected. Our business operates a rental fleet with daily deliveries and pickups generated from reservations in another platform. While Samsara provides excellent GPS, vehicle visibility, routing, and driver tools, turning reservation data into optimized daily routes required us to develop our own workflow for transforming and importing that information into Samsara. The CSV import requirements and differences between how reservation systems and Samsara structure locations, routes, stops, and drivers also created a learning curve. I would like to see more flexible integrations, APIs, and automation around route creation and optimization, particularly for businesses where routes change every day based on orders or reservations. Better native tools for automatically converting external booking or order data into optimized routes would make Samsara significantly easier to implement and would reduce the need for middleware or custom development. Review Source WZ Will Z. Compliance Coordinator Used the software for: 3-5 years ### "Very good... too many upgrades?" October 12, 2026 5.0 very good indeed. Other than the above mentioned upgrades that frankly confuse the clutter the screen and my managers. Pros I use it most for accessibility to current images and video for incident review and dispatch. Locating and documenting different situations and with stills or video, putting an end to speculation. Cons cost (I know it is a great system but the budget is always a concern) and frankly, all the continual updates and add ons. I really just need the base system on a dashboard that doesn't change... ever. Managers regularly call me asking how to find something they once could locate easily. Could you perhaps provide a "Classic" version or button that just leaves well enough alone? Actually that isn't correct... how about leaves GREAT alone? Review Source R Reviewer CFO Used the software for: 3-5 years ### "Samsara has been great" September 29, 2026 5.0 We have enjoyed Samsara and it is expodential better than the Verizon system we had prior. The record keeping and realtime tracking is wonderful. Pros Log Management, Ease of Use. Very helpful for tax reporting and AI features are great for in truck reminders. Cons Due to all the data stored it can be hard to quickly get to an event in the videos. Employees say the AI feature of in truck reminders are very strick and can provide reminders for things like touching ear, certain movements, etc. Review Source R Reviewer HR Logistics Used the software for: 1-3 years ### "Love Samsara" September 7, 2026 5.0 We love Samsara. Everyone is super friendly and quick to help when help is needed. They have a great database if you want to fix or change thing within the system. Pros Easy to install and re-install in new vehicle. Make my life easier!!!!! Quick customer support when an issue pops up. They communicate quickly to help with issues. Easy to log in and keep up with our vehicles. Cons Nothing at this time. Way better than our prior company! It has an easy change over to Samsara. Our prior GPS company we had to have the camera installed by a mechanic. Review Source R Reviewer Fleet Management Used the software for: Less than 1 year ### "New to SamSara and enjoying it! " October 15, 2026 5.0 GREAT, to have a company that wants you to be successful with their services of their product and understand how it all works. Pros Availability of customer support and our salesperson. With almost immediate response, to any issues you might have. Cons Required to have special cords for some of our vehicles and was unaware. Just figured an OB port that they are all the same! Review Source Claudiu N. Accounts Payable Specialist Used the software for: Less than 1 year ### "The Operational Intelligence Headquarters for Fleet Management" October 12, 2026 5.0 Overall, I use Samsara on a daily basis as an Accounts Payable Specialist at Carpathian Way, I use it to check where our drivers are located, where they are stopping for fuel, to check their mileage and to generate detailed operational fleet performance reports. Pros I like the most the fact that the app can monitor our fleet in real time, give us alerts, and integrate very smooth with our other software for fleet management. I also like as a new feature the AI assistant which you can use to ask any question about any unit from your fleet and you can receive real-time data as an answer to your specific question, it also has the function to generate efficiency reports. Cons What I dislike the least is that, although it is a good thing, but the map being extremely detailed can cause the app to run slowly on some computers, and there is no option that I am aware of to change the resolution of the map, this is more of a performance issue, as the map being extremely detailed is a good thing for our dispatchers and safety department. Review Source R Reviewer Customer Relations Director Used the software for: 1-3 years ### "Practical Fleet Management Made Easier" September 7, 2026 5.0 Overall, my experience has been overwhelmingly positive. Samsara has become a tool we rely on regularly to help manage our fleet. I use it to look into vehicle locations, review trips, review driver logs and get information when something happens on the road. Having that information available has saved us time and has made it much easier to make decisions based on what actually happened rather than relying on incomplete data and assumptions. Samsara has definitely improved our visibility and accountability across the fleet. For a transportation operation, having that level of information readily available is extremely valuable. Pros The biggest benefit for me is having real-time visibility into our fleet. Being able to quickly see where a vehicle is and review what happened has made it much easier to manage day to day issues. The tracking information is especially helpful when we need to answer questions or investigate a situation without having to rely on secondhand information. Cons There is definitely a learning curve. Getting familiar with the system and all of its features can also feel a little overwhelming at first. Samsara has a lot of features, and it can take some time to figure out where everything is and how to get the most out of the system. That said, once you become familiar with it, it gets much easier to use and provides tremendous benefit to any company. Review Source R Reviewer Safety Director Used the software for: 3-5 years ### "In the year 2525" May 13, 2026 5.0 Way better than what we used before, and very relieved that we switched to Samsara because customer disservice with former vendor was horrific, and the newer features being rolled out are also beneficial to us Pros Many valuable features.There are many of them we don't use, but the ones that we do use are extremely helpful to our operations. Cons When we started, a phone call to support would be picked up instantly. The last time we did that, well... Review Source R Reviewer Fleet Manager Used the software for: 3-5 years ### "Fast, accurate and easy to use" May 14, 2026 5.0 Overall satisfaction rating of 99.325%. I do not like the requirement for multi-factor authentication. This should be an option for each company to individually choose. Pros The quality of products, service and support are top notch. Samsara has allowed me (and the company) to track our assets with ease. There are reports that can be set up that make some/most reporting more simple. Great value Cons Learning to navigate the webstore. Options in the store were difficult to find until learning to navigate properly. Review Source GM Gabriel M. IT Admin Used the software for: 3-5 years ### "Great Valuable Service!" March 16, 2026 5.0 Overall, really do love the cameras, service, and tracking. Don't really have any crazy complaints. Considering getting it for another company also! Pros Ability to track trucks and see how long they were at a certain location. Also, being able to see their speed and camera location. Great value for the money! The video quality is very good and it's very easy to use! Really, there aren't all that many bugs or issues either. I've never had to contact customer support! Cons Only minor con is sometimes service goes down but not for all that long really. OR sometimes doesn't show me footage but very rare. Review Source R Reviewer System Administrator Used the software for: 3-5 years ### "Frictionless" March 3, 2026 5.0 Frictionless. We are a small company and Samsara provides more data than we can actually use, but I prefer that to putting up with some of the other systems that we have looked at. Pros The user interface is elegant and intuitive. I rarely have to refer to the documentation to figure out how something works. All of the information that needs to be together is displayed together and links to related data. The customer support techs almost always know what I am talking about and what they are talking about. The vehicle tracking is practically real time. Trucks added to the fleet are set to expire at the same time as the original contract. Cons Their focus is on developing new advanced features and much less on polishing the existing (quite good) features. Review Source R Reviewer Operations Manager Used the software for: 3-5 years ### "Operation Manager Review" February 25, 2026 5.0 Excellent customer service and fairly simple to use. The video quality is great and being able to report back to a customer in a matter of minutes instead of the next day is great. Pros AI software to help make our drivers as safe as possible, also helps safety managers track events and help with customer satifaction. Cons We wish there was a way to have street view though the samsara map. Also it has its bugs with the maintenance where it will delete a truck from a service list but that has only happened twice. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.