# Page 10 | Samsara Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Samsara the right GPS Tracking solution for you? Explore 938 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/reviews

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Samsara

4.5 (938)

[View alternatives](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 10 - Reviews of Samsara

## Showing most helpful reviews

Showing 226-250 of 938 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JG

James G.  
Director of HSE, Driving Safety and Compliance  
Oil & Energy  
Used the software for: 2+ years

### "You won't need another telematics system"

December 13, 2024

5.0

It has been great. Compared to older telematics having cameras showing behaviors has made all the difference.

Pros

Aside from the great system and features, this product has always proven to show drivers it is reliable and accurate.

Cons

It is not what I don't like about Samsara as much as it is I need to understand more about transfer old gateways that used to be assigned in old trucks into new trucks

Alternatives considered

[Motive](https://www.capterra.com/p/138669/Motive/)

Reason for choosing Samsara

Better AI, features, user friendly, and easier installation

Switched from

[GPS Insight](https://www.capterra.com/p/99848/GPS-Insight-Fleet-Tracking-Solution/)

We switched to have the in cab and front facing cameras along with telematics and E-logs

Review Source

RV

Rachel V.  
President  
Food Production  
Used the software for: 2+ years

### "Scammy and Scummy"

May 19, 2025

1.0

Very disappointing at the end. Overall I was never impressed, seemed a little overpriced but it was nice to have some reasssurances the product provides. Not worth it in the end. Very scammy and scummy company

Pros

Product did as advertised however they dropped some of the best features during my contract with no price reduction

Cons

I was locked in for 3 years so could not cancel during that time. Then they autorenewed me for another 3 years and charged my credit card that day for over $3k. This happened on a Sunday, on Monday I called to say I didn't want the service and they said too bad. I have been fighting with them for over a week. They refuse to refund my money and say I should have canceled the renewal before the end of my last contract but I could not.

Review Source

Response from Samsara

May 28, 2025

Hi Rachel, Thanks for bringing this to our attention. We apologize for any inconvenience this has caused. We’d like to get this issue resolved for you as soon as possible. Can you please send me an email to customerfeedback@samsara.com with your contact information? Thank you for your time. Kelly

BR

Brian R.  
Fleet manager  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Mostly a great product with limited support."

December 13, 2024

4.0

Overall, I am satisfied. It is a good product.

Pros

ease of administering the tool with the drivers

Cons

Support is terrible. Access to support is the worst. Then when/if you get through, the first person you talk to can only read the screen/error. No depth of knowledge. Why cant drivers see the picture from their own devices? When running a split clock, drivers cannot view upcoming rollover hours easily. I end up sending screen shots to the drivers so they can plan.

Alternatives considered

[Motive](https://www.capterra.com/p/138669/Motive/)

Reason for choosing Samsara

The owner of several companies wanted everyone to be on the same service.

Switched from

[Motive](https://www.capterra.com/p/138669/Motive/)

The owner of several companies wanted everyone to be on the same service.

Review Source

RB

Rick B.  
Director of Safety  
Farming  
Used the software for: 1-2 years

### "Samsara is a great dash cam system to have"

April 10, 2025

4.0

Very good We have 50 cameras and all work very well

Pros

Great tracking and good response for technical questions and video retrieval

Cons

Not sure if it is the least but would like video to be clearer.

Alternatives considered

[Azuga Fleet](https://www.capterra.com/p/153228/Azuga-Fleet/)

Reason for choosing Samsara

Price and features that were offered by Samsara

Switched from

[Azuga Fleet](https://www.capterra.com/p/153228/Azuga-Fleet/)

Price was better and functionality was better.

Review Source

CB

Chris B.  
Safety and Loss Control Manager  
Construction  
Used the software for: 2+ years

### "Samsara Review"

December 13, 2024

5.0

In general, it is very good. The support is responsive and well-prepared.

Pros

Easy to use and troubleshoot when issues come up.

Cons

We could really use a way to white-list or black-list devices accessing the hotspot.

Alternatives considered

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[Motive](https://www.capterra.com/p/138669/Motive/)[XMap](https://www.capterra.com/p/92431/XMap/)

Reason for choosing Samsara

The reputation for service and the product offering suited our needs best.

Switched from

[PeopleNet](https://www.capterra.com/p/216555/PeopleNet/)

Service from them was not good. We decided to switch to find a provider that would better serve our needs.

Review Source

jW

jeff W.  
operations manager  
Dairy  
Used the software for: 2+ years

### "great investment for for company "

January 16, 2025

4.0

the company is very good to work with and i have zero issues with suggesting them to other companies

Pros

very easy to use and helps a lot with confirming the arrival and departures of deliveries. also helps with complaints about trucks being able to verify speeds and route of truck if someone complains about being in a restricted area.

Cons

wish it was easier to fix off duty drivers that forgot to go off duty at the end of the day. it will also track the driver in their own personal vehicle

Switched from

[BigRoad](https://www.capterra.com/p/147689/BigRoad/)

reliability. less equipment. gps accuracy is better. easier for drivers to learn.

Review Source

TS

Trenton S.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Review of Samsara - 4 year in."

December 13, 2024

4.0

Were still with you! I needed to add this sentence to meet the word requirment.

Pros

It is very easy to use. I needed to add this sentence.

Cons

Samsara DOES NOT want to change with input from its clients.

Alternatives considered

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Reason for choosing Samsara

I also looked at using Saucon. This is a great product...but expensive

Switched from

[Zonar](https://www.capterra.com/p/126605/Ground-Traffic-Control/)

Less Expensive per month. I need this to meet min. letters

Review Source

KG

Kevin G.  
owner  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "customer service "

June 16, 2025

4.0

We like the product but customer service is very bad. we have updated equipment but cannot get the old pieces off the bill. We are paying for cameras that we are not using, and no one will help us.

Pros

The products work well. cameras and the tracking are great. they also integrate well with our toro dispatch software

Cons

Customer service is horrible. we have tried multiple times to contact customer service but they will not help

Review Source

RT

Robert T.  
Logistics Manager  
Wholesale  
Used the software for: 2+ years

### "Great support and excellent products "

December 17, 2024

5.0

Very good. Great response from the team if you have an issue. I love the ease of use and functionality.

Pros

Ease of operation and the constant updates and features

Cons

Issues with equipment that failed in service But a quick fix or update or replacement was initiated

Alternatives considered

[Motive](https://www.capterra.com/p/138669/Motive/)[Geotab](https://www.capterra.com/p/18289/MyGeotab/)

Reason for choosing Samsara

Nice looking interface and best options for the price

Switched from

[JJK](https://www.capterra.com/p/215248/JJK/)

Issues with JJ Keller, their platform failed daily

Review Source

MD

Mike D.  
InSite Program Manager  
Environmental Services  
Used the software for: 2+ years

### "User friendly experience"

April 11, 2025

4.0

Overall, Samsara is a very easy program to use. It is not complicated to go through everything and it is laid out very well.

Pros

Samsara is very user friendly and the interface is very easy to understand and navigate.

Cons

There are times that it will not connect to the truck. Also, there are times that I leave a truck and it doesn't always register.

Review Source

JD

John D.  
Dir. of IT  
Telecommunications  
Used the software for: 2+ years

### "Samsara is a good system with room to improve."

January 15, 2025

4.0

Generally, I have enjoyed working with the Samsara people and system.

Pros

Having the ability to tune the Samsara system to tailor alerts for our type of business.

Cons

The Samsara AI used to trigger alerts such as following too close or closing in too fast on the car ahead do not work well. This causes me to review alerts that are a waste of my time. The AI trigger points are not tunable by the user administrator as they once were. I also find that navigating the Samsara system is not intuitive. I have shared this with examples over the past few years, but have seen no improvement. Working with contract renewal and billing is more difficult than it should be.

Alternatives considered

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Reason for choosing Samsara

Our perception was that Samsara had stronger reporting and value.

Review Source

AP

Angelita P.  
ASSISTANT TRUCK MANGER  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Samsara Newbee"

May 21, 2025

5.0

Just starting a new position and learning Samsara it has been wonderful and the training academy you have has been a great help.

Pros

I love the fact that you have all the information about the vehicle and driver at your fingertips. The training academy has been a great source for me being that I have started a new position with a company.

Cons

I honestly can't think of anything I dislike. Never had an issue with anything. My overall experience as a new user has been great!

Review Source

MJ

Mary J.  
DISPATCHER OF OPERATIONS  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Since Day One"

April 11, 2025

5.0

From the very beginning it has been a great tool. We started with them soon as the ELD was implemented and we have never turned back. It is great to see all of the new things that have been implemented since day one and we look forward to all of the new updates that are on the way.

Pros

Being able to receive alerts is an amazing experience. Harsh breaking, speeding, idling and cellphone usage has been a great tool for use to be made aware of these things so that we can coach our drivers to ensure that they maintain safe habits while operating our vehicles.

Cons

I can not say that we have any cons at this present moment.

Review Source

JP

Joy P.  
Office Manager  
Events Services  
Used the software for: Less than 6 months

### "Great System for Safer Driving"

March 14, 2025

4.0

So far so good. Now installed in all vehicles and improving our drivers skills

Pros

Ease of install and ease of use - safety aspect for the team

Cons

Set up can be confusing and takes a good while to get used to the features

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Many more features available on Samsara than on Verizon. Enables us to have more control and views over our fleet

Review Source

BL

Bob L.  
Safety Director  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Samsara is the best ELD and dash camera system available."

December 17, 2024

5.0

Excellent - I've used Samsara with three different trucking companies. It is the best.

Pros

Very efficient ELD system, and the same for Dash Cameras. By far, the best I've used after using several ELD systems. Very user friendly. I would recommend it to anyone needing a good ELD system.

Cons

Nothing bad to say. It is a very good system. The multi-year contract could be reduced, but I understand why they use that type of contract.

Alternatives considered

[Motive](https://www.capterra.com/p/138669/Motive/)

Reason for choosing Samsara

Samsara is better overall. I have used Motive while it was still Keep Truckin - Samsara is far better.

Switched from

[Encompass](https://www.capterra.com/p/135344/Encompass/)

Samsara is far better, by previous experience. Encompass is not user friendly, and is not efficient.

Review Source

DW

Dan W.  
DOT Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Samsara Product Review"

January 8, 2025

5.0

Great. good support and very easy for the drivers to use.

Pros

Turn key ELD and Video Platform. A true value to our company. Losses are already decreasing.

Cons

Not being able to post scores on safety events on a per event basis. Drivers that log more miles are at an advantage for higher scores. Per event is preferred but not possible.

Alternatives considered

[JJK](https://www.capterra.com/p/215248/JJK/)

Reason for choosing Samsara

better safety focus, camera integration and coaching

Switched from

[PeopleNet](https://www.capterra.com/p/216555/PeopleNet/)

Peoplenet is horrible, we needed compliant software

Review Source

VR

Verified Reviewer  
CEO  
Individual & Family Services  
Used the software for: Less than 6 months

### "Was expecting better customer service"

August 26, 2025

1.0

Pros

We have 17 dual facings cameras for our vans. The set up was fairly simple and they are working as planned.

Cons

I always heard the customer support was incredible. We have not had the same experience. Out of 17 cameras, one of the mounts failed and kept falling off. Customer support basically said by a new one. We have had these cameras for about 6 months.

Review Source

Response from Samsara

October 2, 2025

Hi there, We’re sorry you are experiencing frustration with your service, and aim to provide the best support possible. We’d like to look into this issue for you further. Can you please send us an email to customerfeedback@samsara.com with your contact information, and a team member will get back to you shortly. Thanks for your time, Kelly

TH

THOMAS H.  
FLEET MANANGER  
Dairy  
Used the software for: 2+ years

### "FLEET MANANGER "

December 12, 2024

4.0

GOOD. WE HAVE TRIED OTHER ELDS AND THIS IS MOST DRIVER FREINDLY .

Pros

EASEY TO USE, BEING ABLE TO LOG IN AT ANY TIME AND FROM ANYWHERE.

Cons

LOSS OF CONTION AT TIMES. DONT READ THE ECM AT TIMES,

Alternatives considered

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

Reason for choosing Samsara

EASEY TO USE. DRIVER FRIENDLY. WORKS AT ALL PLACES WE GO

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

LIKED THIS PRODUCT BETTER. IT SERVED US IN BETTER WAYS

Review Source

RM

Rick M.  
Director of Facilities  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Outstanding"

December 12, 2024

5.0

Outstanding! After using another product for a period of time, switching to Samsara was the greatest move we as an organization could have made.

Pros

Sales process was amazingly smooth, always someone there to answer any questions, the product is extremely user friendly

Cons

Do not really have any complaints at this moment.

Switched from

[SureCam](https://www.capterra.com/p/275413/SureCam/)[Geotab](https://www.capterra.com/p/18289/MyGeotab/)

I had an absolute awful experience with Geotab and Surecam. From sales to installation and rollout to everyday usage. I had lost all interest and desire to use this type of product. A cold call from \[sensitive content hidden\] changed all of that. Over the months we had spoken, \[sensitive content hidden\] took the time to understand our organization and our unique needs and it also felt as if he took a genuine interest. He eased all of our minds, offered great examples and made the entire process a breeze.

Review Source

TB

Thomas B.  
Fleet Supervisor  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "the system is very helpful when we need to look at driver events."

April 29, 2025

5.0

Positive. the system has some bugs, but overall it is a help for us to monitor driver behavior behind the wheel.

Pros

I like the ease of accessing safety problems. The system is very user friendly. The app is easy to log on to.

Cons

I wish videos would download quicker. i would appreciate the seatbelt even was more accurate. It would be nice if the harsh stop would not charge the event so quickly. A lot of times it is unavoidable if someone either person or vehicle pulls in front of the cab.

Review Source

JW

John W.  
HR  
Renewables & Environment  
Used the software for: 2+ years

### "Samsara Review"

December 13, 2024

4.0

I use it daily and would be lost without it.

Pros

Ability to track drivers in real time. I also like the ease of calling up videos which has been extremely beneficial in accident investigation as well as correcting bad behaviors.

Cons

Nothing I important I can think of. A minor annoyance is the sensitivity of the crash alerts. I sometimes get them when a truck hits a bump in the road or when hooking up a trailer.

Review Source

ES

Erik S.  
Fuel management  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Great overall experience"

December 13, 2024

5.0

Pretty good experience so far. We don't have any problems with the interface or with the products and its simple and easy to use.

Pros

User friendly, customer service and everything that need to be installed its very simple.

Cons

Contracts should be put together and should be more easy to understand.

Switched from

[PeopleNet](https://www.capterra.com/p/216555/PeopleNet/)

Better pricing, and more user friendly platform

Review Source

CD

Cindy D.  
Service Writer  
Machinery  
Used the software for: 6-12 months

### "Great Experience!"

April 28, 2025

5.0

So far I like working with Samsara. All of the information I need is there.

Pros

I can navigate the technicians' travels to correctly invoice customers.

Cons

No dislikes at this time. So far my working with Samsara has been fine.

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Corporate decision, I am a user, not the administrator.

Review Source

Response from Samsara

April 29, 2025

Thank you for your feedback, Cindy! Your feedback is invaluable and helps us to continue to improve our product and the customer experience. If you have any other feedback and need support in the future, please reach out to us directly at (415) 329-6900 and someone will be in touch as soon as possible. Kelly

AS

Amrender S.  
compliance  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "samsara best elog for drivers and admins"

December 13, 2024

4.0

easy , cost competitive , with camera capabilities end events detection best tools for compliance and ability to integration with other Trucking softwires

Pros

ease of use for drivers and admins , everything is just one click away

Cons

needs to work more on log HOS issues, and quickly sometimes edits or software fix take more time that it should

Switched from

[PeopleNet](https://www.capterra.com/p/216555/PeopleNet/)

new optoions and features and ease of use for drivers

Review Source

AB

Angie B.  
HR and Safety Coordinator  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Samsara for the win"

January 16, 2025

5.0

I love Samsara! I tell everyone about how much we like Samsara. Reporting, cameras, alerts and user friendly are all perfect.

Pros

Samsara is easy to work with. Camera downloads very important, the ease of downloads makes investing an incident so quick. Anytime help has been needed they are on it.

Cons

Videos for compliance would be helpful for drivers. Also being able to create workorders for maintenance would complete the program.

Switched from

[PeopleNet](https://www.capterra.com/p/216555/PeopleNet/)

PeopleNet was awful all the way around when ELD became mandatory.

Review Source

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