# Page 11 | Samsara Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Samsara the right GPS Tracking solution for you? Explore 938 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/reviews

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Samsara

4.5 (938)

[View alternatives](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 11 - Reviews of Samsara

## Showing most helpful reviews

Showing 251-275 of 938 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JM

Jeremy M.  
Maintenance Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Easy to Use"

December 13, 2024

5.0

have been using Samsara for a few years now and it just gets better, with more alert options, ability to have different settings for different vehicles, which used to be a blanket setting, all the concerns over the years have been addressed and modified to make this a very usable platform for not only tracking, and maintenance, but the business end for IFTA, the camera use for accidents has been useful as well!

Pros

How easy it is to navigate and find everything

Cons

how the notifications used to stay on the screen all the time, but that has been taken care of!

Switched from

[GPS Fleet Tracking Software](https://www.capterra.com/p/143856/Forward-Thinking-Systems/)

It was actually Keep Trucking, but Forward Thinking before them, They didn't have a very usable features at the time!

Review Source

JW

John W.  
It support  
Construction  
Used the software for: 1-2 years

### "Samsara reliability"

June 13, 2025

5.0

Works good. great customer experience. When I do rarely have an issue they are always quick to respond and help us.

Pros

Easy camera access. When we have an accident or incident we can download the footage right away and can use for insurance or send it to our managers.

Cons

I dont really have any problems with samsara to report. All videos and images are of great quality and easily transferable.

Review Source

RR

Renee R.  
Dispatch and Delivery Manager  
Retail  
Used the software for: 2+ years

### "Cannabis x Samsara"

December 14, 2024

5.0

I've had a chance to attend a few interactive webinars and experience more of the training side of Samara which has enhanced my experience on the platform exponentially. Those experiences set Samsara apart from other platforms and utilizing the platform has also been valuable to growing our fleet.

Pros

The variety of features that we can customize to ensure our business is running efficiently, as well as giving us more insight on each driver to gamify their performance.

Cons

GPS locating isn't always pinpoint accurate. We find depending on what side of a parking lot we've docked, it may provide a different address than the actual building it is at-which becomes a compliance concern when comparing to manifests.

Review Source

DH

Don H.  
Fleet Manager  
Food & Beverages  
Used the software for: 2+ years

### "Fleet manager"

December 13, 2024

2.0

Pros

Non at this time!

Cons

I receive this warning emailed to me numerous times a day on 2 different trucks. Truck 205 and 197. The other day I counted 14 of these. They do not set a code or check engine light on the truck. Both Peterbilt and Cummins tell me this is not a real code. I have been trying to get you to resolve it but it has not happened yet. This is my support number \[2071907\] Samsara Support- Fault Code | 197Check Engine Lights: warning. We are going to be looking at other providers if this can not be resolved. Vehicle Faults: TxId: 71, SPN: 520423 - Manufacturer Assignable SPN, FMI: 5 (Current Below Normal), Count: 126

Review Source

Response from Samsara

January 30, 2025

Hi Don, Thank you for bringing this issue to our attention. We always aim to put our customers first and are sorry this has been your experience. We understand you’re in touch with our team and are working together toward a resolution. Please let us know if there is anything else you need our support on.

ML

Michael L.  
Safety Compliance Administrator  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Safety Compliance Administrator"

January 15, 2025

4.0

It pretty much does what we need it to do. Admin dashboard could be more user friendly and reports could be easier to locate and customize.

Pros

easy to learn driver app, being able to track vehicles.

Cons

complicated admin dashboard and reports.

Review Source

GK

Grant K.  
Fleet Manager  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "Samsara Review"

December 13, 2024

5.0

The Samsara support team was great. I would like to see more hands-on training for the users, Videos and Library are good, but a live instructional on how to is more effective for the users.

Pros

Support from the Implementation team. They worked hand in hand with us to separate accounts.

Cons

Ordering process is not very user friendly, you start paying for Licensing and monitoring before it's installed. Your recommended installers are not a quality group, the contracted people do not show up on time, leave without saying anything and completing the job, do not do the removals or previous Telematics that they charged us for doing.

Alternatives considered

[Geotab](https://www.capterra.com/p/18289/MyGeotab/)

Reason for choosing Samsara

Supposed cost savings, but so far, we have not seen any savings.

Switched from

[Geotab](https://www.capterra.com/p/18289/MyGeotab/)

RFP was the determining factor for associated cost.

Review Source

TE

Tom E.  
Maint. Mgr.  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "I would not recommend"

December 13, 2024

4.0

Terrible customer support ... every issue is circled back as being customer fault...support responses are sent from "no reply" addresses and then closed moments later for no response.

Pros

The asset tracking is fairly reliable ...

Cons

Customer support is terrible -- telematics present outdated error codes for SPN numbers...

Review Source

JB

James B.  
Plant Manager  
Construction  
Used the software for: 2+ years

### "Plant Manager"

January 17, 2025

5.0

Trussworks as a whole use Samsara everyday to keep up with our drivers.

Pros

It helps us know where our drivers are at all times .

Cons

There is nothing not to like it is a great tool.

Review Source

MS

Matt S.  
Safety Director  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Pros and Cons"

December 13, 2024

3.0

Overall, my experience has been satisfactory.

Pros

The app is simple and easy to use on almost any device.

Cons

That some of the programing is non-existent or inefficient. Not having zip codes in trip information or the hours-of-service split berth toggle being in the on position but the hours not calculating correctly

Alternatives considered

[PeopleNet](https://www.capterra.com/p/216555/PeopleNet/)

Reason for choosing Samsara

Familiarity with the product and services.

Switched from

[ORBCOMM](https://www.capterra.com/p/236749/ORBCOMM/)

They were going to discontinue their ELD services.

Review Source

RM

Raymond M.  
Manager  
Government Relations  
Used the software for: 2+ years

### "Samsara Review"

April 18, 2025

5.0

Great experience easy to use. Makes it easy for me to schedule any appointments needed to maintain trucks.

Pros

Ability to track all our company trucks anytime anywhere. Easy to set up.

Cons

Nothing have had good luck with everything I needed it for.

Review Source

CB

Clester B.  
Command center operator  
Security and Investigations  
Used the software for: 1-2 years

### "city shield command survey"

April 16, 2025

5.0

My overall experience with this system has been awesome, it has been a very helpful asset protection program

Pros

the new streaming feature is so exciting and fresh, and is very helpful in our day to day operations

Cons

download speed sometimes take a while, but system overall is great. Most of our clients love this system

Review Source

MC

Miguel C.  
Safety  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Safety manager"

December 16, 2024

4.0

Is been ok dipite the fact that needs lots of work

Pros

User friendly for the driver side and the admin side

Cons

Tech support customer service sales rep

Alternatives considered

[Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/)

Reason for choosing Samsara

Took a chanse to check Samsara and it was good at the begginimg compared to other systems

Switched from

[Teletrac Navman DIRECTOR](https://www.capterra.com/p/38533/DIRECTOR-Fleet-Software/)

I thought it was going to be better getting with samsara for the easy to use system

Review Source

CP

Chris P.  
Logistic Analyst  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Percy Samsara review"

December 13, 2024

5.0

its been great. the best feature is the customer service/ support team that is always willing to help and follow up with tickets.

Pros

the dashboard is very user friendly. the ability to make and customize almost anything with tags is amazing and really helps things stay organized

Cons

routing could use a bit more work. the optimize route option only gives the option to optimize by distance, this is not useful when going to the same location multiple times per day.

Switched from

[PeopleNet](https://www.capterra.com/p/216555/PeopleNet/)

i am unaware of the reasons why our company switched

Review Source

JC

Jessica C.  
Logistics Dispatcher  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Ease of Use"

November 18, 2025

5.0

very easy to use after doing the training. employee and payroll management need to work side by side when it comes to our drivers.

Pros

breaking the material down to understand the full extent of what it is used for in our position in the work field.

Cons

more hands-on exercises, too where we can test the screens to perform to the best ability we have and go more into depth about what the driver needs to do on samsara.

Review Source

NG

Nicolas G.  
president  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Experience Review"

September 27, 2024

4.0

Its been good, like the integration, customer service is bad as is hard to talk to a live person. Also the alerts don't work well, some times they don't alert when they are suppose to be trigger, and the ELD log book sometimes disconnects and the driver has to refresh to get signal so the status gets updated. The bad thing about this is that while disconnected it does not shows correct hours for carrier, alerts don't get trigger, and when stopped by DOT driver has to refresh quick because the ELD will be stock on the last status, but DIT officers don't like drivers on the phone prior of Inspections. We got a violation once from a dot office because the status was not updated. But I will still keep the service bc it helps integration with brokers and helps on tracking regardless, but needs improvement

Pros

The GPS tracking on map works good with a Google Maps View

Cons

Customer service, very hard to reach someone on the phone

Alternatives considered

[Geotab](https://www.capterra.com/p/18289/MyGeotab/)

Reason for choosing Samsara

Geotab has too much delayed and does not have all the functions samsara has, it does not have a an app either

Switched from

[Geotab](https://www.capterra.com/p/18289/MyGeotab/)

looking for better tracking and real time

Review Source

HH

Hareesh H.  
Maintenance coordinator  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Excellent!!!"

April 11, 2025

5.0

I have been using samsara for 4 years now.Amazing support and customer service

Pros

I liked everything about samsara. Whenever i ran into an issue, the support was quick and efficient

Cons

I did not face any issues with samsara, as they have a wonderful support team.

Review Source

kA

kay A.  
office manager  
Construction  
Used the software for: 2+ years

### "new updated units"

January 10, 2025

5.0

good Everyone is very helpful and do their best to solve problems

Pros

Good customer service. They are very quick to respond

Cons

multiple contracts. wish there was a way to make it simpler

Review Source

CM

Charles M.  
Constructions Sales  
Construction  
Used the software for: 2+ years

### "Perfect product for any size company"

December 13, 2024

5.0

From customer service, to installation, to the ease of using the online site or the app, everything is smooth and easy. Customer service is always a pleasure to work with and quick to resolve any and all issues.

Pros

We love being able to see where our trucks and equipment are at, whether we are at the office or remote.

Cons

Everything is great, we haven't found a feature yet that we don't like.

Review Source

DH

Daniel H.  
CIO  
Entertainment  
Used the software for: 6-12 months

### "Exceptional Fleet management"

January 16, 2025

4.0

From the beginning of the sales cycle to implementation was very quick and efficient. Our sales team was extremely knowledgeable and ready to assist throughout the implementation.

Pros

Ease of implementation. Accuracy of the devices. Outstanding support.

Cons

Spurious errors from gateways. Not enough to cause issues, but a minor inconvenience.

Alternatives considered

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[ION](https://www.capterra.com/p/205019/ion/)

Reason for choosing Samsara

Bets price / performance / support team. Ease of implementation.

Review Source

CK

Craig K.  
Terminal Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "great experience"

December 12, 2024

5.0

easy to pull reports daily, check videos if needed

Pros

tracking drivers more easily and ones with cameras can see what they really doing.

Cons

lag time on real time for drivers seems like a 30 second difference

Switched from

[PeopleNet](https://www.capterra.com/p/216555/PeopleNet/)

Company Estes did to get better results for drivers

Review Source

SL

Steve L.  
Warehouse manager  
Consumer Goods  
Used the software for: 2+ years

### "Excellent product, with many functional uses, that has improved our workflow"

December 13, 2024

5.0

I love the usability, and functions of Samsara, and everything that has been provided to give us the best experience. They are good at communicating issues, and repairing what needs to be repaired asap.

Pros

Quality app, with powerful abilities. The ability to keep track of and help drivers on their daily routes has improved our workplace immensely.

Cons

Delays on the GPS, and issues with the geofence.

Switched from

[Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/)

Better quality product, with more funcionality

Review Source

GR

Gail R.  
Office Manager  
Design  
Used the software for: 1-2 years

### "Awesome Product"

April 11, 2025

5.0

Fantastic product! We can assure everyone is where they are supposed to be when they're supposed to be there

Pros

We really liked the ease of installation of the product. It took only about 5 minutes per vehicle to install. Tracking is now so simple

Cons

I wish we got involved with Samsara sooner.

Review Source

TV

Trenton V.  
Operations Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Excellent driver management for dispatching"

February 21, 2025

5.0

Our company couldn't scale the way we have without this software. Too many benefits to list.

Pros

The ability to track our drivers in real-time. This gives us the ability to increase our overall efficiency exponentially.

Cons

Sometimes the map tracking can bug out. It normally self resolves very quickly and has only happened a few times.

Review Source

nP

nina P.  
CSO  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Terrible at getting back to clients on product issues"

February 10, 2025

5.0

Not great Products work well but getting assistance is obviously a issue with this company

Pros

products work well when they work we have cameras ELD and immobilizers good for tracking drivers and vehicle

Cons

they do not respond to fixing client issues with devices

Alternatives considered

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

Reason for choosing Samsara

a supplier recommended you as they use you too

Switched from

[Azuga Fleet](https://www.capterra.com/p/153228/Azuga-Fleet/)

more product options needs analytics for vehicles

Review Source

CP

Curt P.  
CEO  
Construction  
Used the software for: 6-12 months

### "Dumptrucks"

April 15, 2025

5.0

My service representative is very helpful and responsive. I would recommend the system to others. The price is cheap protection for the driver and company

Pros

Easy plug and play. System interface very simple to use. The cameras and GPS have great display characteristics

Cons

Cable selection wrong for older vehicles even when I plugged in VIN and it gave me the same wrong cable for multiple trucks. I had to use the pictures to match up.

Alternatives considered

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Reason for choosing Samsara

System functions and overall user interface.

Review Source

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