# Page 15 | Samsara Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is Samsara the right GPS Tracking solution for you? Explore 938 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/reviews

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Samsara

4.5 (938)

[View alternatives](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 15 - Reviews of Samsara

## Showing most helpful reviews

Showing 351-375 of 938 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JF

John F.  
Mechanic  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Samara review"

January 15, 2025

3.0

It’s been good but always room for improvement

Pros

Ability to see so much information about the truck as it travels down the road

Cons

When it displays diagnostic codes I wish it would do it in more detail than being so generic.

Review Source

Response from Samsara

January 23, 2025

Thank you for your feedback, John! Your feedback is invaluable and helps us to continue to improve our product and the customer experience. If you have any other feedback and need support in the future, please reach out to us directly at (415) 329-6900 and someone will be in touch as soon as possible. Thanks for being a valued customer.

SH

Scott H.  
Repair Technician Lead  
Construction  
Used the software for: 1-2 years

### "Scott Horne's review of Samsara 2 thumbs up!"

December 17, 2024

4.0

I really enjoy using Samsara it is the best GPS system we have used for keeping track of our trailers. It works well and the customer support is really good as well.

Pros

I really like how fast and effective it is

Cons

I dislike how very little information or customization is with the DVIR reports. As a repair technician I would like to add more information and keep track of key information. IE battery levels, part replacements, level of inspection

Review Source

CJ

Carl J.  
Fleet Safety Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Fleet Safety Manager"

December 17, 2024

4.0

I would highly recommend the product to anyone in the business

Pros

Constantly improving the product to better serve the customer.

Cons

Sometimes there are glitches in the device tracking

Review Source

CM

Cedric M.  
IT Support Technician  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "We love Samsara!"

December 13, 2024

5.0

Being able to view the routes of loads imported by TMS systems, also viewing Cameras installed on the truck in time of accidents can save alot of headache.

Pros

Easy Navigation and integration with TMS systems.

Cons

Really not sure, it does the job that is needed.

Review Source

RP

Ricardo P.  
Safety  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Samsara Experience"

December 13, 2024

5.0

Overall, I've had a positive experience. System is very user friendly and customer support is always great.

Pros

Samsara is very user friendly. Company is always improving its features.

Cons

Wished there was an archive for HOS so I can view driver's HOS without having to reactivate them

Review Source

JK

John K.  
Transportation Lead  
Food & Beverages  
Used the software for: 1-2 years

### "WH04 Samsara ELD experience"

December 13, 2024

4.0

Good overall. The system is easy to install and for the most part works very well. It interfaces with a verity of tablets and cameras without issue.

Pros

It is accurate and easy to use, and I like the option to use the program or the app.

Cons

Updates could be smoother and work automatically a lot better like they are supposed to do. The program and APP could work together a little less glitchy at times.

Review Source

AB

Alicia B.  
dispatch and accounts receivables  
Construction  
Used the software for: 6-12 months

### "Lil Bear Contracting Review - GREAT PRODUCT! "

January 8, 2025

5.0

we enjoy it, customer support is really fast at getting back to us with help. Overall a great product and will recommend to everyone.

Pros

saved us money and we can keep track of issues wrong with the trucks. Get proper service done on them. Easy to set up and easy to use.

Cons

Honestly nothing bad to say about the product.

Review Source

AM

Ahmad M.  
Systems Admin  
Retail  
Used the software for: 2+ years

### "All-In-One "

September 19, 2024

5.0

I noticed the outstanding functionality and superiority of Samsara over our previous ELD and Safety Solution provider as soon as we switched to Samsara 2 years ago. It's been a great experience and i always look forward for new features and improvements that are offered by Samsara. "Feature Management" and "What's New" are my to-go places to learn about the newest features and improvements in Samsara and they are usually very exciting.

Pros

I like the evolving technology in Samsara and the ability to run the operation on single platform.

Cons

Not being able to manage equipment or vehicles (like rentals) without a VG.

Switched from

[Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/)[Driver•i One](https://www.capterra.com/p/238200/Netradyne/)

We were experiencing some issues that made look for alternatives.

Review Source

TP

Tenaya P.  
Civil and Fleet Admin  
Construction  
Used the software for: 6-12 months

### "Samsara Team"

December 13, 2024

5.0

Overall, I appreciate the customer and technical support above all and whenever I have an issue, I know I can rely on these wonderful Indvidual's to help us on the way.

Pros

I like how easy it is to install and getting in touch with tech support is simple. I enjoy how the different gateways each have their own benefits like informing us the location and if it has moved or not.

Cons

I would say some of the older gateways and if we are at a job site with not a good signal it is hard to be notified of the movement.

Review Source

JR

Joe R.  
Service Manager  
Consumer Services  
Used the software for: 2+ years

### "Service Manager"

December 18, 2024

5.0

Overall experience has been great. Customer service has been helpful.

Pros

So much information available on the dashboard. Easy to use at all levels

Cons

A lot of issues with billing and responses on payments.

Review Source

AS

Adam S.  
Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "My experience with Samsara"

December 17, 2024

5.0

Overall we have gained a lot of benefit from Samsara as we were able to reduce the cost of the fuel , breakdowns on the road,recovering abandoned units, and find nearby services using presize location of the unit.

Pros

The dashboard is super organized and despite it has hundreds of unique features , you can still easily navigate in it.

Cons

The license policy and cost of each equipment.

Review Source

AC

Amie C.  
Office Manager  
Utilities  
Used the software for: 1-2 years

### "Great system, that has helped many times over. "

December 13, 2024

5.0

Wonderful program, very happy to have it. Our sister company has started using it as well and we have some customers who’ve inquired also.

Pros

We have used your system multiple times to track a driving incident and just a simple trash pickup issue. It’s been an amazing tool for us many times.

Cons

Sometimes the live feed doesn’t work.. We can still take a live shot. But occasionally live feed won’t pull up. We don’t use it often but it’s very helpful when a driver is at a problem site and we can see first hand what they are seeing.

Review Source

TE

Terrel E.  
Dot Manager  
Construction  
Used the software for: 1-2 years

### "Samsara Transition"

December 13, 2024

4.0

We have had a flawless integration. Business support has been excellent!

Pros

Easy of Dashboard functions as well as clear compliance.

Cons

Very little, but sometimes getting the correct customer service can be difficult

Switched from

[Geotab](https://www.capterra.com/p/18289/MyGeotab/)

Infostructure in a new organization. We needed more support behind the dashboard.

Review Source

MG

Matt G.  
Fleet Management  
Construction  
Used the software for: 1-2 years

### "Samsara Passes"

January 8, 2025

3.0

Pros

The features on the dashboard are very advanced.

Cons

The billing and customer support leave a lot to be desired

Review Source

Response from Samsara

January 23, 2025

Thank you for your feedback, Matt! Your feedback is invaluable and helps us to continue to improve our product and the customer experience. If you have any other feedback and need support in the future, please reach out to us directly at (415) 329-6900 and someone will be in touch as soon as possible. Thanks for being a valued customer.

MA

Matt A.  
Office Support  
Construction  
Used the software for: 1-2 years

### "0/10 Would Recommend"

December 13, 2024

1.0

Frustrating is the understatement of the year.

Pros

Return shipments are fairly painless. Garage guys have minimal issues with installs.

Cons

The customer service and account management is the absolute worst I have ever experienced by any vendor I have ever dealt with in any line of work.

Review Source

Response from Samsara

January 10, 2025

Hi Matt, We always aim to put our customers first and are sorry this has been your experience. If you have any other feedback and need support in the future, please reach out to us directly at (415) 329-6900 and someone will be in touch as soon as possible.

AL

Alex L.  
Fleet Manager  
Construction  
Used the software for: 2+ years

### "Looking For Great Fleet Management Software? Look No Further. "

December 16, 2024

5.0

It was a great experience. We have very little trouble with their tracking units. Little reason to call customer support. It really was a great product.

Pros

Ping Rate. There was almost ZERO delay in knowing where my trucks were in real time

Cons

The price after promotion period is over. The price hike was almost double of what we were paying.

Review Source

BB

Brandon B.  
Director of Transportation  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Director of Transportation - Pittsylvania County Schools"

October 24, 2025

5.0

Been in numerous conversations/meetings with Samsara explaining all the options available. Meetings are very detailed on how the system works and ease of use.

Pros

Quickness on delivery and assistance with set up. Enjoy the total cost for the system and how easy the set up took place.

Cons

Currently I do not have any least favorites with Samsara. I worry is the board may not vote to accept this new technology due to budget issues. Price wise Samsara is the most efficient.

Review Source

ED

ETHAN D.  
IT Manager  
Building Materials  
Used the software for: 2+ years

### "Samsara review 2024"

December 12, 2024

3.0

We have been working with Samsara for many years. It is nice of seeing all new features coming along with AI. However, the gateway license is so limited.

Pros

The live view of truck location and all the AI alerts.

Cons

The route planning is incapable of commercial trucking route

Review Source

JC

Johnny C.  
Lead Transportation Specialist  
Oil & Energy  
Used the software for: 2+ years

### "User Friendly Iterface"

November 4, 2024

5.0

Great experience. I use Samsara daily for driver dispatch, tracking, and standardized reporting.

Pros

Ease of use. User friendly interface and plenty of online instruction through Samsara Acadamy. Great way to dispatch drivers and track KPIs. Samsara provides a variety of standardized reports and makes report customization simple.

Cons

It's difficult to criticize, the site is quite easy to navigate and contains a plethora of useful data. For the purpose of constructive criticism, perhaps the site could include colors to make the data easier to scan and categorize for the user.

Review Source

GH

Greg H.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Best ELD on the market "

December 13, 2024

5.0

I like samsara products. Quality and set up makes for a good experience.

Pros

Ease of use. This product is super easy to set up and to use.

Cons

Purchasing new units on website. It’s difficult to find price and which products you can add or upgrade to existing products.

Review Source

SM

Shanna M.  
Service Coordinator  
Construction  
Used the software for: 2+ years

### "Thanks Samsara!"

December 13, 2024

5.0

Very good. All issues have been swiftly resolved. Great company to work with

Pros

Easy to use, easy to update, great support for any issues

Cons

The reports pulled into excel are a bit clunky. I wish it was easier to pull/decipher trip history

Review Source

JB

Jeff B.  
Fleet Manager  
Public Safety  
Used the software for: 1-2 years

### "It works for my company."

January 8, 2025

4.0

Good. As I said before, there are sometimes delays in data retrieval.

Pros

Fairly easy to use and navigate. Allows me to keep track of my fleet.

Cons

I notice that there's a reporting delay. It's not all the time, but certain times there's a big delay in vehicle status, location, etc.

Review Source

jA

jose A.  
Delivery Manager  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Delivery manager"

September 10, 2024

5.0

overall, the information provided is great, unsafe alerts, fuel usage, retrievable video ect.

Pros

live map of all units that are online and camera system. Receiving alerts when a unsafe act occurs.

Cons

customer support takes a while to respond.

Review Source

HM

Hampton M.  
Fleet Supervisor  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Fleet Supervisor- AMAZING TEAM"

December 12, 2024

5.0

Amazing product and team, always ready to help us with everything

Pros

\[sensitive content hidden\] our rep and all the times we have reached out to customer service for help

Cons

the time it takes to get a shipping label emailed to us

Review Source

JW

Jim W.  
Safety Director  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "RTT Samsara Experience "

December 13, 2024

5.0

The overall experience with Samsara has been excellent. Everything from ordering units to installing them is very easy and training drivers to use the app is very simple.

Pros

It’s very easy to use and installation is also very simple.

Cons

I wish Samsara would make its own tablets like some of the other ELD/GPS companies.

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Terrible customer service and the GPS app wasn’t user friendly.

Review Source

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