# Page 17 | Samsara Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is Samsara the right GPS Tracking solution for you? Explore 938 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/reviews

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Samsara

4.5 (938)

[View alternatives](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 17 - Reviews of Samsara

## Showing most helpful reviews

Showing 401-425 of 938 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MS

Mackay S.  
Admin  
Construction  
Used the software for: 2+ years

### "Review of Samsara"

November 27, 2024

5.0

It has been great learning to navigate through it.

Pros

It is extremely user friendly! I think that there is something to be said, about people with very little experience being able to navigate through it.

Cons

I wish it was a bit more customizable to our needs

Review Source

JF

JOSE F.  
supervisor  
Consumer Services  
Used the software for: Less than 6 months

### "A plus to improve "

April 10, 2025

4.0

i really like it , new stuff to learn everyday

Pros

everything, from learning new things like taking picture to see your progress

Cons

sometimes stop working, specially went it too cold outside

Review Source

MF

Mohamud F.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Samsara renewal is a joke"

August 19, 2024

1.0

They are well above price of their competitors. Verizon's Connect is $5 per device per month cheaper and their customer service is unparalleled. They are quick to get your money and then ghost customers that have been loyal for over 3 years. They had so much going for them. But they have a 1.2 out of 5 rating on BBB and their google reviews are in the tank. They respond with a generic response but don't actually do anything.

Pros

The equipment works and we were able to track the vehicles. The ai feature works great.

Cons

The customer service. \[sensitive content hidden\] will not answer your messages or phone calls. We were suppose to do a renewal and he is absent. There is a bottleneck for the renewal where you can only deal with him. His management team doesn't intervene. You are left at his disposal. 3 weeks in the process of renewal with 7 systems failing. You can't buy replacements because you have to be in contract.

Alternatives considered

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Reason for choosing Samsara

The AI technology was more advanced 3 years ago. They were a great startup company but have not maintained that energy.

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Could not get the renewal done for another 3 years despite everything being completed on my end. Verizon had the contract done in 30 minutes and they dont increase their rates ever. They also do month to month payments.

Review Source

JH

Jessica H.  
Scanning Clerk  
Package/Freight Delivery  
Used the software for: 1-2 years

### "Wonderful experience"

December 12, 2024

5.0

It's been a wonderful experience helping people!

Pros

I can help people get an ETA on the driver.

Cons

Nothing at all. There is absolutely nothing.

Review Source

JG

James G.  
Safety and Training Compliance Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Mid State TK Camera ROI "

August 26, 2024

5.0

Our experience overall has been a good one. The camera's have helped out out in several situations where the actual person at fault could have gotten off.

Pros

The ease of use. How it can be used to get out of sticky situations when incidents occur. Has also helped with lowering idle times.

Cons

Having to pay extra for things that should be included in your monthly payment.

Alternatives considered

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[DriveCam](https://www.capterra.com/p/112869/DriveCam/)

Reason for choosing Samsara

Had more to offer in the beginning. After Samsara did an internal audit an took most of our programs off, don't know if it would still be better cost than another company.

Review Source

LG

Lizbeth G.  
Safety Supervisor  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Excellent Product"

January 15, 2025

5.0

I can check scores, driver's HOS, everything is worth in the system

Pros

Customer service and all the information we can use to keep better trucking of the units.

Cons

I don't have any complaints, everything looks good so far.

Review Source

kS

keegan S.  
manager  
Oil & Energy  
Used the software for: 2+ years

### "easy to use "

December 13, 2024

4.0

great experience overall. use it all day every day for scheduling trucks and tracking maintenance schedules

Pros

how easy it is to use and update info. great for tracking service dates and annual safety's

Cons

sales team can be a little pushy at times trying to get you to buy more units

Review Source

JR

Jamie R.  
Fleet Training and Compliance Manager  
Oil & Energy  
Used the software for: Less than 6 months

### "Fleet Training & Compliance Manager"

December 13, 2024

5.0

Very pleasant. Support is always very fast to respond with an answer or solution.

Pros

Seamless integration and installations of the Gateway and Camera

Cons

Nothing so far, just adjusting to a new system. Which I cannot say has been a big challenge by any means.

Alternatives considered

[Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/)[Teletrac Navman DIRECTOR](https://www.capterra.com/p/38533/DIRECTOR-Fleet-Software/)

Reason for choosing Samsara

Decision was made to go with one platform and Samsara fit the best with our company.

Switched from

[Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/)[Teletrac Navman DIRECTOR](https://www.capterra.com/p/38533/DIRECTOR-Fleet-Software/)

We were looking for one platform for our IVMS / ELD / Cameras

Review Source

JW

Joseph W.  
Manager  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Excellent Fleet Tracking "

December 13, 2024

5.0

Great Company. Smooth installation. Great Help.

Pros

Tracks great with excellent history and good interface.

Cons

Wish the mobile app was smoother to use.

Review Source

JN

John N.  
Safety Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Very good ELD and More"

December 17, 2024

4.0

We use samsara exclusively for our ELD. We have been using it for several years and really like it/

Pros

We like the ease of using it and the integration ability

Cons

Glitches in the system at times. More on the driver app side of things

Review Source

NC

Nem C.  
Inspections Supervisor  
Construction  
Used the software for: 2+ years

### "Samsara review"

December 16, 2024

4.0

Pros

Getting vehicle location and diagnosis of each vehicle

Cons

False notifications from phone usage, might be the cause of some ECU shortages with the connector.

Review Source

JP

JERRY P.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Worst Customer Service on the Planet"

November 5, 2024

1.0

6 months of trying to straighten out being overbilled for 4 extra units and it's impossible. Samsara shut my system down until I paid for my units and the 4 units I am not using and being over billed for. No one there can help you.

Pros

Not their customer service as it's nonexistent.

Cons

Customer service is inept. The worst I have ever seen.

Review Source

Response from Samsara

January 15, 2025

Hi Jerry, we’re sorry to hear about this experience and apologize for any inconvenience this has caused you. Can you please email me at feedback@samsara.com with your contact information and I can connect you directly with the team to help resolve this? Appreciate your time.

BS

Bita S.  
Compliance Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Compliance Manager "

December 12, 2024

5.0

Pros

Ease of use and navigation Well-designed UI Fast loading time Location Tracking

Cons

High Price Technical Issues Missing Features Data Inaccuracy

Review Source

JM

Jake M.  
Fleet Administrator  
Construction  
Used the software for: 6-12 months

### "Good for vehicles"

December 13, 2024

4.0

Customer service is not bad, but reply times could be a lot better. Software is great, though.

Pros

Ease of tracking units and service schedules

Cons

Getting equipment setup is a pain. Great for trucks, though.

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

The features were not worth the money. Samsara is closer to what we needed.

Review Source

DW

Daniel W.  
Supervisor  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Great product keep up the good work"

December 15, 2024

5.0

Very pleased and when I am having a problem with a driver, I know I can rely on Samsara.

Pros

Real time information and locations and detail of logs

Cons

False positives with cameras and drivers

Switched from

[PeopleNet](https://www.capterra.com/p/216555/PeopleNet/)

It was almost useless. There was no realtime location.

Review Source

BP

Beena P.  
Sales  
Wholesale  
Used the software for: 6-12 months

### "Excellent sight"

December 12, 2024

5.0

Saw far I have good experience with samsara can let the customer know what time drivers will be delivering and can spot the driver right away

Pros

Get the information quick and accurate and can spot the driver easily

Cons

Drivers can be find in a minute and can inform the customer if any delay in deliveries

Switched from

[RoadFlex](https://www.capterra.com/p/10012600/RoadFlex/)

Not giving accurate results and what we see and call the driver it shows wrong drivers at wrong locations

Review Source

SP

Shawn P.  
Production Supervisor  
Building Materials  
Used the software for: 6-12 months

### "SWP-121324"

December 13, 2024

5.0

Experience with Samsara has been great so far.

Pros

All inclusive...everything in 1-platform.

Cons

The unassigned HOS Report is sometimes tricky, plus you can't select a data range.

Review Source

JW

James W.  
Dispatch  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Samsara Opinion Review"

November 4, 2024

5.0

Pros

I really like the ability to see all of my drivers on the map at the same time to see their progression in the trip.

Cons

The location of some of the pages is not as intuitive as i'd want. I also dislike how difficult it is to search for a specific thing through the search feature.

Switched from

[The Rand Platform](https://www.capterra.com/p/90012/IntelliRoute/)

ELD requirements changed over time for the fleet

Review Source

WR

Wendy R.  
Terminal Manger  
Automotive  
Used the software for: 6-12 months

### "Samsara Survey"

November 25, 2024

5.0

Easy onboarding with great assistance from everyone in the Samsara organizations

Pros

Multiple platforms contained in one website

Cons

Would like to see hours avaiable to driver for each day not just the current day

Switched from

[JJK](https://www.capterra.com/p/215248/JJK/)

Struggles with JJK and lack of keeping up with the technology

Review Source

NW

Natalie W.  
Ops Manager  
Events Services  
Used the software for: Less than 6 months

### "You wont regret your investment "

February 20, 2025

5.0

Extremely happy with the product and how quickly it can correct poor driving behaviours with very minimal effort

Pros

Ease of use, accuracy, safety features within the platform

Cons

Can be difficult to navigate at times but once you understand the product it does get easier

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

The cameras and safety features available within Samsara

Review Source

PB

Pamela B.  
Logistics Specialist  
Information Technology and Services  
Used the software for: 1-2 years

### "2025 Review"

January 15, 2025

5.0

We have been using the product for about 2yrs and haven't have any issues or bad experiences yet.

Pros

The Product and the Site are both very easy to use.

Cons

I haven't had any problems so far that I can say I have and issues or fault. This Question is not one I can answer at this time.

Review Source

SM

Stephen M.  
Sales rep  
Paper & Forest Products  
Used the software for: 1-2 years

### "Samsara review"

December 17, 2024

4.0

Very good. Helps to keep track of driver and can info to customer prior to delivery.

Pros

Easy to use. Different ways to view. Really like the helicopter view. And also vehicle info is nice.

Cons

Occasionally I will login and it is 3 to 4 days behind.

Review Source

aG

angie G.  
Controller  
Construction  
Used the software for: 1-2 years

### "good for receipts"

January 15, 2025

5.0

it does what i need it to do for me. i know the field also use to upload pictures of work daily

Pros

i use for the guys in the field to turn in receipts

Cons

for the purpose i use it works great and can be very timely

Review Source

XY

Xiao Y.  
fleet manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Fleet Manager"

December 13, 2024

5.0

Good, but the invoice always makes me confused

Pros

Your UI design is the best, I like your system.

Cons

Devices shipping price and speed. Sometimes, the dashboard can't show a device's updated time. For example, it is 10 am now, but it shows me a 6 am location. It happened many times.

Review Source

DL

Danielle L.  
Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Love Samsara "

December 17, 2024

5.0

We started using Samsara last year and have since moved to other fleets within our hospital system. We all really like it.

Pros

The customer service, working with them was quick and easy.

Cons

It is difficult to format and save the downloaded recordings.

Review Source

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