# Page 20 | Samsara Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 20 - Is Samsara the right GPS Tracking solution for you? Explore 938 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/reviews

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Samsara

4.5 (938)

[View alternatives](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 20 - Reviews of Samsara

## Showing most helpful reviews

Showing 476-500 of 938 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BG

Billy G.  
Director of Safety and Compliance  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Best in the industry"

July 29, 2024

5.0

Fantastic. Have used Samsara at 2 different companies over the last decade and the results of how much it has helped transform our company is unbelievable.

Pros

Samsara is the total package from installation to implementation to ease of use. Hands down the best provider & software in the game.

Cons

Nothing honestly. The team the product and the reliability is so precise.

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[DriveCam](https://www.capterra.com/p/112869/DriveCam/)

I knew Samsara was a better product that also helped our company save money.

Review Source

CB

Cain B.  
Accounts Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Easy to Use"

December 12, 2024

5.0

Pros

The site is easy to navigate and use. Monitoring the fleet is easy.

Cons

The installation of the cameras took a little longer than expected

Review Source

DC

David C.  
President  
Consumer Services  
Used the software for: 2+ years

### "Horrible Customer Support"

August 12, 2024

1.0

Be careful when dealing with the sales people with this company. I signed a 3-year contract which they would not honor. Instead, they wanted to charge me quadruple the price. Escalated between \[sensitive content hidden\] but they all failed to do the right thing. I've never worked with a company that just disregarded a signed contract. Be very careful signing the dotted line with this company.

Pros

The functionality of the basic system worked.

Cons

Poor customer service and slimy sales teams.

Reason for choosing Samsara

My mistake

Review Source

JB

Jessica B.  
Superintendent  
Construction  
Used the software for: 6-12 months

### "Very poor customer service"

August 27, 2024

2.0

Everything is great until you have an issue and need to contact support, it appears they do not exist.

Pros

The software is very helpful, but the product isn't worth it due to the poor customer service response.

Cons

Highly dissatisfied with Samsara customer service!! After reaching out regarding a billing/tracker issue numerous times, they have yet to respond.

Review Source

Response from Samsara

October 21, 2024

We're sorry to hear you're having this experience and want to get in touch with you to better investigate what issues you may be experiencing. Can you provide your contact info through kb.samsara.com? Our team will get in touch with you and help get this sorted.

CS

Cameron S.  
Area manager  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Good product"

December 13, 2024

5.0

This is a great product and I am very glad we use it to help keep our drivers accountable

Pros

Ease of use and the ability to track live action

Cons

Back up camera footage would be useful while in transit

Review Source

DM

David M.  
Operations Supervisor  
Automotive  
Used the software for: 1-2 years

### "Samsara is GREAT!!"

August 2, 2024

5.0

Great, my company doesn't utilize samsara to its fullest potential after completing 4 of the courses.

Pros

I love all the features of Samsara, its very user friendly.

Cons

Were we have a large fleet of trucks and trailers. Trailers for the driver change every day and are assigned based on the route. Once a driver hooks to a trailer on Samsara it automatically pings to the back of their truck instead of its actual location. I wish as a dispatcher I could remove it from them to ping it correctly. This is also a issue sometime after their route and its ping to their truck instead of the drop yard.

Review Source

TP

Tina P.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Run to ANY Other Company ASAP This is the worst company with NO CUSTOMER SERVICE!!!"

June 18, 2024

3.0

This is THE WORST company I have ever worked with & I have been in business for over 25 years. There is NO CUSTOMER SERVICES at all. There is a call center that says they are customer service but are unable to help you. They are really a call center that forwards an email to someone else who says they will get back to you in 1 - 3 business days. I have had 2 issues in the last 11 months and the first one took 6 months and many many email for me to get my refund & this on going one has been since April. It seems that somehow I started with 1 contract & 8 units but somewhere along the way it got changed to 12 units and 2 contracts. I have only ever had 8 units. I found out during an audit of the account and have been trying to get anyone from their company on the phone since April to help me fix the account and to date there is no one! Oh they do keep sending me follow up emails after about every 3rd I send them but they keep just saying to pay for all 12 units and have since suspended my account. It has been about a month now since they suspended the account and still no one will help me. I would 100 % never use this company again and suggest you do the same. They are only looking to make a set it and forget it system to suck in all your money and are completely no interested in dealing with me as a customer. They need to do better!

Pros

This is great for in the minute tracking. Anything else is a pain in the fanny.

Cons

I find it very frustrating when I have to correct someone's log because once they logged off someone else jumped in their truck and it logged the original person back on. It counts as driving time and will not allow you to make changes so it saves a violation. The reports are impossible to obtain at one time. Noting is really user friendly. You have to have the manual with you when ever you need to do any thing or your lost.

Alternatives considered

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Reason for choosing Samsara

Because they promised the world! It was a lie!

Review Source

MAAS

Muhammad Abdullah Ahsan S.  
Safety and Compliance Coordinator  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "A good one stop shop app"

October 28, 2024

4.0

It was really good and amazing. User friendly interface.

Pros

Best software, very easy to use and understand.

Cons

Needs a bit of time to get a hang on. But it is overall ok.

Review Source

sU

simar U.  
admin  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Logbook and tracking "

September 6, 2024

5.0

overall experince is good and its professional

Pros

customer service is perfect and answer every email

Cons

SAMSARA logbook not connecting giving trouble to teh driver

Review Source

JL

Jeffrey L.  
Associate Area Manager  
Utilities  
Used the software for: 6-12 months

### "Pro Samsara"

August 13, 2024

5.0

It occupies 60-70% of my day. Itruely enjoy it. I believe it's made me more aware when I'm behind the wheel

Pros

I believe it helps keep our drivers safe with us monitoring it. The close to on time accuracy of the GPS. The ease of moving around in the system

Cons

The constant alerts for Possible Drowziness for yawning

Review Source

AG

Anthony G.  
CEO  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Samsara Review"

December 13, 2024

3.0

Pros

Shipping for products comes pretty quickly.

Cons

Customer service is terrible, one of your sales reps wouldn't answer a question because I was "a big enough client." There is absolutely no way to get anyone on the phone. If you want videos with audio you can only retrieve in 1 min increments.

Review Source

SS

Stephanie S.  
Director of Safety  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Can't say enough about Samsara!"

August 12, 2024

5.0

Fantastic! Everyone is so nice and helpful. You can tell everyone there loves their job.

Pros

Thier customer support for outstanding! They truly go above and beyond and are forward thinking.

Cons

That we didnt switch over to them soon enough.

Alternatives considered

[PeopleNet](https://www.capterra.com/p/216555/PeopleNet/)[Motive](https://www.capterra.com/p/138669/Motive/)

Reason for choosing Samsara

Customer service was much better, and the employees seem to be more rounded and able to answer any question thrown at them.

Switched from

[ORBCOMM](https://www.capterra.com/p/236749/ORBCOMM/)

Their customer service was terrible and their devices broke on a regular basis.

Review Source

BM

Brandon M.  
Operations Supervisor- Admin  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "WedriveU-Ops Review"

August 13, 2024

5.0

Samsara is a very useful tool that is helpful to the company that provide information in many way that help the different departments of the company

Pros

Samsara is a very useful tool that is helpful to the company that provide information in many way that help the different departments of the company

Cons

Wish Samsara had more training courses that provide step by step information on the in and out for all users

Review Source

CH

Cole H.  
Fleet Transport  
Government Administration  
Used the software for: Less than 6 months

### "Excellent Tool"

August 5, 2024

5.0

I use the program to directly pin point the location of vehicles as a fleet transport driver.

Pros

The ability to store information and add alerts to share with others.

Cons

It would be nice to upload and store pictures of records.

Review Source

JM

James M.  
Safety Officer  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Very intuitive program!"

July 30, 2024

5.0

Very intuitive and user friendly. Alot better than other programs I've used in the past.

Pros

The GPS tracking, trip history, safety in box and video footage.

Cons

none really from my time using the program.

Review Source

JV

Joe V.  
Operations Mnager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "experience"

July 31, 2024

5.0

Samsara is a great asset to the company as well as providing credential trainings

Pros

Quick updates regarding safety updates , ability to move around site and make accurate corrections

Cons

inaccurate events that trigger safety emails that really do not apply

Review Source

JB

Joel B.  
Delivery Manager  
Translation and Localization  
Used the software for: 1-2 years

### "East Point "

August 6, 2024

4.0

It allows me to keep track of derivers and know the location

Pros

Like the I can view my drivers, and they are on camera while in truck

Cons

I have had nothing but good things with Samsara

Review Source

AA

Alan A.  
Dispatch  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Best in class "

June 3, 2024

5.0

This is the third tracking, dispatch, system i have worked with and by far the best. We absolutely love the video that is available on demand if we have an issue.

Pros

Ease of use, and mobile functionality. I can be anywhere and view current location and share location all from my phone.

Cons

There can be the odd bug in the system where it throws out check code for trucks when there is actually nothing wrong.

Switched from

[Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/)

Functionality, and cost. Samsara is quick we know exactly where our equipment is, not where it was 15 mins ago

Review Source

NL

Nathan L.  
Shipping Supervisor  
Building Materials  
Used the software for: 1-2 years

### "Douglas Lumber Samsara Review"

June 3, 2024

5.0

Overall, this application is hands down the best vehicle tracking system we've ever used here.

Pros

Overall we love how easy this is to use. The ability to track vehicles accurately is huge for us at Douglas Lumber. Vehicle Diagnostics is also a huge help and makes scheduling service for our fleet easy!

Cons

The way the tracking system shows times. Trying to figure out the point in time a vehicle was near a certain address on its route is a little less cut and dry than other aspects of the tracking system.

Review Source

MC

Matthew C.  
Service Manager  
Chemicals  
Used the software for: 1-2 years

### "Samsara Review"

March 15, 2024

5.0

Our overall experience with Samsara has been great. Samsara makes locating our drivers a breeze.

Pros

We love using Samsara & the accurate GPS locating of our technicians & sales team.

Cons

What I like least is the inaccuracy of the GPS on certain roads. & highways.

Review Source

KB

Kevin B.  
President  
Construction  
Used the software for: Less than 6 months

### "All Sales and no service"

July 15, 2024

1.0

Terrible. No service after the sale. Cannot get any issue resolved.

Pros

Maps and speed of tracking. Details of location and reports.

Cons

Unprofessional team of sales people who are only worried about the sale and nothing us. Was promised a buyout and communication with Verizon from Samsara which never took place. Now six months later still not able to get anything resolved, have no point of contact, and just get bounced around from one person to another. Responses are few and far between. Now having issues with GPS units themselves but of course no one will respond to us. Never provided onboarding or training. Just a disgraceful company.

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Needed to increase fleet size and was told Samsara was a better company.

Review Source

AM

Armand M.  
Project Administrator  
Renewables & Environment  
Used the software for: 1-2 years

### "Samsara is the best bang for your buck,with the latest technology, no other company compares."

June 5, 2024

4.0

We are very pleased to have real time information for our fleet and tagged assets.

Pros

I love the A.I. technology, it notifies are office if a driver is distracted or playing on his phone. Safety is our priority and Samsara helps us tremendously.

Cons

I liked the Ag46 tags the least due to disconnecting and going offline, besides that the new Ag51 tags work great.

Alternatives considered

[DriveCam](https://www.capterra.com/p/112869/DriveCam/)

Reason for choosing Samsara

On the diagnostics was not available in Lytx cameras, plus if some one removes Lytx camera you no longer have a way to locate vehicle.

Review Source

TT

Terry T.  
Logistics Coordinator III  
Environmental Services  
Used the software for: 1-2 years

### "Samsara Training Evolve "

August 5, 2024

5.0

Good Training overall, I would recommend it.

Pros

I like that it was very straight forward training

Cons

I Would have like a little more in-depth

Review Source

NB

Niko B.  
Driver - Logistics  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Nikolas Burgess, Thank you. "

August 5, 2024

5.0

I think Samsara is cutting edge and truly something we can all benefit from using in our daily lives as well as work.

Pros

The overall ease of access and understanding using the app.

Cons

Some things should be highlighted more in terms of applicable usage.

Review Source

ML

Mike L.  
DOT Compliance Specialist  
Glass, Ceramics & Concrete  
Used the software for: 1-2 years

### "Accurate Data, Full Control"

June 5, 2024

5.0

From start to finish we have had complete support and control over what we want to see internally with dashboards and data.

Pros

How user friendly it is. Any changes can be made and that the user is in complete control.

Cons

Mass uploads can be tricky due to templates, but besides that it has been easy and awesome.

Alternatives considered

[GPS Fleet Tracking Software](https://www.capterra.com/p/143856/Forward-Thinking-Systems/)[Geotab](https://www.capterra.com/p/18289/MyGeotab/)

Reason for choosing Samsara

Total control over customized dashboards. Customer service and rep team has been impeccable

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Verizon treats its customers as numbers. Offer tiered services and threaten with bad service. Data is innaccurate and does not populate, you habe to beg for access even though you are an admin and simple ticket requests can take weeks. Hardware installation is an absolute nightmare with their 3rd party system. Just awful

Review Source

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