# Page 21 | Samsara Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 21 - Is Samsara the right GPS Tracking solution for you? Explore 938 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/reviews

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Samsara

4.5 (938)

[View alternatives](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 21 - Reviews of Samsara

## Showing most helpful reviews

Showing 501-525 of 938 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DG

Dean G.  
Dispatcher  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Best ELD provider"

August 15, 2024

5.0

Easy to track and find the information that need.

Pros

Easy and intuitive interface. A good set of tools.

Cons

Access from the mobile app. Not all the options are being showed as on web.

Review Source

JL

Juan L.  
Safety  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Samsara Feedback"

June 3, 2024

5.0

Beside the good platform, my biggest concern is the customer service and support, i have been trying for several days to contact my representative without results, FRUSTRATION !!!

Pros

Easy and reliable, also easy to understand to the drivers

Cons

Customer support, If you need help you will die trying to get someone from support to help you instead os help they overrun you with emails from 6 or 7 representative asking same thing at same time and make you loose track of the conversation, also, after 30 min or 1 hour they rush to hang up on you to keep going, poor knowledge from the team explaining you contracts breakdowns

Alternatives considered

[Motive](https://www.capterra.com/p/138669/Motive/)

Reason for choosing Samsara

At that time was good and afordable, good platform

Switched from

[BigRoad](https://www.capterra.com/p/147689/BigRoad/)[JJK](https://www.capterra.com/p/215248/JJK/)

Lack of customer support, inconsistencies on services and they just didn't care

Review Source

WV

Wayne V.  
Safety and Compliance  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Holiday Tours Randleman, NC"

July 23, 2024

4.0

Excellent so far. Great tool to have in the arsenal

Pros

Good training videos and excellent support

Cons

Overall, it is a great product with excellent resources available. Not much bad with your product

Review Source

EP

Elizabeth P.  
Safety and Compliance Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Samsara is the best ELD system for transportation!"

May 30, 2024

5.0

Pros

Easy to plug and play both the ELD gateway and the camera. Customer service is great, always responds within the same business day. The customer portal is extremely user friendly with new features every month.

Cons

Billing is very difficult - multiple bills, not just one bill. Reports for personal conveyance and missing DVIR are not part of the standard reports as we found in Omnitracs XRS.

Alternatives considered

[DriveCam](https://www.capterra.com/p/112869/DriveCam/)

Reason for choosing Samsara

Better product, better price - ease of plug and play technology.

Switched from

[Meridian for RFP Analysis](https://www.capterra.com/p/137002/Meridian-for-RFP-Analysis/)

We switched from Omnitracs XRS - Too expensive, not easy to use for driver. Failure of the product to track mileage accurately.

Review Source

RC

Reina C.  
Ops Manager  
Dairy  
Used the software for: Less than 6 months

### "PeopleNet Who?"

August 6, 2024

5.0

Overall, it's great. Big improvement from PeopleNet. Doesnt require a phone call to understand how to get information. Reporting provides a definition for categories.

Pros

Timing on telematics is very close to real time.

Cons

Device disconnects throughout the day on multiple vehicles.

Switched from

[PeopleNet](https://www.capterra.com/p/216555/PeopleNet/)

PeopleNet had minimal service delaying location data

Review Source

aG

andrea G.  
pesident  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Excellent Fleet Camera System!"

May 28, 2024

5.0

The installation process was smooth and hassle-free, with excellent support from the customer service team. They guided us through every step, ensuring we maximized the system's capabilities. The real-time monitoring feature is incredibly useful, allowing us to keep track of our fleet's location and status at any given moment. The system's user-friendly interface makes it easy to review footage and access important data. This has been invaluable for quickly resolving any incidents or disputes that may arise. Additionally, the fleet cameras have contributed to improving driver behavior, promoting safer driving practices across the board. Overall, the investment in this fleet camera system has paid off immensely. We highly recommend it to any business looking to enhance their fleet management and safety protocols. A five-star product and service all around!

Pros

We recently installed Samsara fleet camera system in all our vehicles, and the experience has been outstanding. The clarity and quality of the footage are top-notch, providing crystal-clear images both day and night. This has significantly enhanced our ability to monitor and ensure the safety of our drivers and vehicles.

Cons

Pricing is on the expensive side, but the payment plans definitely help.

Alternatives considered

[VavaStone](https://www.capterra.com/p/10003132/VavaStone/)

Reason for choosing Samsara

clarity of footage , tech support, easy management

Review Source

VS

Virginia S.  
Operations Director  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "I love Samsara"

May 29, 2024

5.0

I like it a lot, easy to use, easy to have the information from reports, easy to identify any kind of situation on the way. Also this provide us a very good tool of tracking to offer to our customers and drivers

Pros

I love to have the information on time and real, that is the reason I choose Reports Routes Tracking

Cons

I did not figure out it yet, but could be that I do not know how integrate some of the apps in Samsara to my daily activities

Review Source

JB

Jason B.  
Service Manager  
Chemicals  
Used the software for: 6-12 months

### "Safety is key to success "

June 13, 2024

4.0

Very happy. Besides the things mentioned above the system works great.

Pros

The ability to live monitor vehicles in route and review previous days driving habits.

Cons

the AI system incorrectly flags alerts that are not accurate. ie. Harsh Break, yet the truck never once decreased in speed. \*or Crash Alert, yet the vehicle is parked on the side of the street and the camera doesn't pick up any vehicles around and no damage witnessed. \*or Speeding - Vehicle is on a 60 mph posted highway yet the system says they are on a 35 mph side street and incorrectly flag the truck as speeding, deducting points from our team. \*or When we dismiss these events or try to inform the AI system that it is wrong their is no proper indication that the points have been corrected and if our driver score been updated correctly.

Review Source

KU

Kylea U.  
Office Admin  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Very User Friendly"

July 29, 2024

5.0

Pros

It's easy to navigate and any questions/concerns you may have can be answered in their training module. They have "Quick Tips" over numerous different categories.

Cons

I am very new to my position and so I was doing a lot of training and sometimes the training videos could be a little dry.

Review Source

Wesley G.  
Dispatch manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Top-notch tools"

June 3, 2024

5.0

My overall experience with samsara is outstanding.

Pros

Samsara allows me to accurately track and monitor my fleet of vehicles. Safety inspections allow tracking of vehicle service and maintenance. Also, the app allows drivers to login lunch breaks. This app has everything you need to monitor drivers and vehicles.

Cons

What I like least about samsara is the price of the service.

Review Source

DH

David H.  
CEO  
Logistics and Supply Chain  
Used the software for: 2+ years

### "CAN"T FIND MANAGEMENT"

June 18, 2024

3.0

soso, if there's chance, will not choose samsara

Pros

simple to use for the basis. if there's tutorial for what each tab do would be great

Cons

take forever to take care simple thing. with stolen equipment take whole week and still can't fix my problem. takes 2 years to consolidate my billing. worse rating on problem solving. had approx 4-5 sales rep changed for my account within the 4 years.

Review Source

MG

Michael G.  
Operations coordinator  
Consumer Goods  
Used the software for: 1-2 years

### "RussoPower10"

June 4, 2024

4.0

Good I haven't had any real problems with the program and it helps us get through the day

Pros

The route optimize I want the fastest routes so we can see more customers in a day

Cons

Not being able to reach out to my driver on the app

Review Source

CB

Curt B.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "I find the ease of use good for monthly audits"

May 30, 2024

5.0

Overall, in the capacity that I use it, I am happy with it and hope the company stays with Samsara. Again, I audit 20 to 30 logs and that is the extent of my use, but I am happy with what I have.

Pros

I find the ease of use good for monthly audits. I do not own the Samsara product I use. I have full login credentials as a contract safety rep. I only do monthly and spot audits but find the accuracy and ease good. Once I learned the system, audits can be done relatively quick and systematically. Other programs seem to require redundant actions to do the same thin.

Cons

I do not see the driver's end of it, but it seems there be some features that would make it mandatory to fill some fields or alerts that the driver did not add a shipping doc or trailer #. Or most common issues.

Alternatives considered

[Zonar](https://www.capterra.com/p/126605/Ground-Traffic-Control/)[EROAD](https://www.capterra.com/p/176956/EROAD/)

Reason for choosing Samsara

I did not make the choice, but I believe an affordable cost was a big factor

Switched from

[BigRoad](https://www.capterra.com/p/147689/BigRoad/)

The company made the switch, not me. They had Big Road AOBRDs and then ELDs and the product allowed the driver to manipulate the data and the data was not accurate to what the truck was doing

Review Source

KS

KEN S.  
Technician  
Education Management  
Used the software for: Less than 6 months

### "First time Samsara user"

August 5, 2024

5.0

the installation has been wonderful and we look forward to using it this school year

Pros

It has been flawless so far and all service related issue are warned about with plenty of time to make sure it does impact service.

Cons

The information has been what we needed when we needed it, we just had it installed in our entire fleet and not sure of cons as of yet, but don't expect any either

Review Source

TC

Tonya C.  
Safety  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "The Best of Samsara "

May 24, 2024

5.0

Pros

The use of Samsara has become our best friend when it comes to locating assets and drivers in real time day to day operations. Dash cams help you improve on the driver's behavior along with implementing the score cards for your fleet. Samsara has helped us improve with our fleet when it comes to monitoring speed and Driver behavior events. Reports help you vitalize the use of assets, drivers, Mills with geofences. Overall, Samsara is the #1 leading operation system for us.

Cons

I don't think there is anything that I least like

Alternatives considered

[Motive](https://www.capterra.com/p/138669/Motive/)

Reason for choosing Samsara

Ease of use with Samsara, Cost and how compact Samsara's hardware is I see a future with AI and the Samsara will continue to grow and bring new features to the table

Switched from

[PeopleNet](https://www.capterra.com/p/216555/PeopleNet/)[Trimble Estimation Desktop](https://www.capterra.com/p/267718/Trimble-Estimation-Desktop/)

Ease of use with Samsara, Cost and how compact Samsara's hardware is

Review Source

DD

Dereck D.  
Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Great Service"

June 6, 2024

5.0

Great! the System has never let me down, and when ever i have needed any assistance the samsara team has been there to help

Pros

The ability to see in real time where our trucks are.

Cons

I cant say there is anything i dont like

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

samsara offered Dash cams,GPS tracking and maintenance tracking all in one platform

Review Source

GS

Greg S.  
Safety Manager  
Telecommunications  
Used the software for: 1-2 years

### "A life saver for fleet safety. "

May 23, 2024

5.0

Samsara is awesome and as long as I am responsible for a drivers safety, the vehicle will have a Samsara camera.

Pros

The things I like most about Samsara is it helps with investigations and litigation. I think the ability to verify driver behavior when the public calls in to report a concern is critical. Being updated on when something happens that I need to be aware of makes monitoring team safety much easier.

Cons

Sometimes it reports things that shouldnt be reported. Seatbelt violations when the person is very clearly wearing a seatbelt, or a stop sign violation when the stop sign was for a different lane.

Review Source

KK

Kyle K.  
Fleet Manager  
Construction  
Used the software for: 2+ years

### "Excellent Product"

June 6, 2024

5.0

Pros

Vehicle tracking accuracy and ease of use for drivers using daily logs.

Cons

Some reports are incomplete or have to reference multiple reports to locate all information needed.

Alternatives considered

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Reason for choosing Samsara

Features and cloud based system. Drivers do not have to BT connect to vehicles

Review Source

GA

Gabriel A.  
Assistant Branch Manager  
Building Materials  
Used the software for: 6-12 months

### "Very Intuitive Format "

July 25, 2024

5.0

Pros

Icons to functions are straight forward and self-explanatory. Easy to use interface.

Cons

Unfortunately, my company has not purchased the additional functionality like compliance functions, but I suspect that will be coming shortly. Not having any ability to use those functions would be a con.

Review Source

RC

Richard C.  
Safety Director  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Dash Cameras"

May 31, 2024

5.0

We've had a very positive experience with the camera's over all. I'd say they have saved us more than we pay for

Pros

Being able to actually see what has occured as the driver is looking at the situation

Cons

Have to continually monitor adjustment, easily knocked out of adjustment

Reason for choosing Samsara

Dealer we purchased from is a normal vendor

Review Source

MB

Mike B.  
Director of Operations  
Wholesale  
Used the software for: 2+ years

### "Review 6/4/24"

June 5, 2024

5.0

Pros

I like Samsara GPS tracking because it provides real-time visibility into my fleet's location and performance, helping me to optimize routes and reduce fuel costs.

Cons

"I appreciate the value that Samsara GPS tracking offers, despite its cost. The investment is justified by the extensive features and benefits it provides, including real-time tracking, detailed analytics, and enhanced operational efficiency. While the initial setup and subscription fees might seem high, the long-term savings from optimized routes, reduced fuel consumption, and improved fleet management make it a worthwhile expenditure. Additionally, the support and reliability of Samsara's hardware and software ensure a solid return on investment."

Review Source

CS

Chad S.  
Shop Foreman  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Easy to install and use"

May 30, 2024

5.0

Pros

I like that Samsara is very easy to install and setup. The phone app is very useful on service call to locate the driver. Great for dispatch to plan when drivers should be back to the yard.

Cons

The camera could have better viewing area in some trucks but still not horrible.

Review Source

DD

David D.  
Service Manager  
Government Administration  
Used the software for: 1-2 years

### "Fleet tracking and maintenance"

June 10, 2024

5.0

Pros

I can check in seconds if an operator calls in with a problem with a unit. I can determine what the fault is and if it is safe to bring it in. Also if an operator is not answering their radio I can see where they are at on their assignment list.

Cons

So far I haven't had any issues with the service or equipment.

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Equipment issues, poor customer service.

Review Source

DF

Daniel F.  
Dispatch Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "GPS Superiority"

May 28, 2024

5.0

It has been a great tool and one we use everyday and every hour. Camera features are amazing!

Pros

Easy to use and the accurate GPS makes giving our client exact ETA's when they request EXACT ETA's. The camera features are amazing

Cons

Customer Service needs to improve. When the customer has a problem we need to feel like we are being heard and that we are important, because our customers depend on us and we depend on GPS for every part of our business.

Switched from

[StreetSmart](https://www.capterra.com/p/783/StreetSmart/)

Better features and more superior and accurate accountings and I almost forgot the biggest thing. THE CAMERA FEATURES ARE THE BOMB.COM.

Review Source

OR

Ontaria R.  
DOT Specialist  
Construction  
Used the software for: 1-2 years

### "Great user-friendly platform"

June 19, 2024

5.0

Pros

the ease of use. access to videos to help with new driver onboarding. educational programs so that admins can become platform experts

Cons

need to have more options for creating custom reports especially when it comes to tracking certain miles.

Review Source

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