# Page 24 | Samsara Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 24 - Is Samsara the right GPS Tracking solution for you? Explore 1008 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/reviews --- Samsara 4.5 (1008) [View alternatives](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 24 - Reviews of Samsara ## Showing most helpful reviews Showing 576-600 of 1008 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KO Kristina O. COO Environmental Services Used the software for: 2+ years ### "Samsara - pricey, but great features and user-friendly" December 16, 2023 5.0 Our overall experience with Samsara was great. We had dedicated representatives on our account who were very responsive. In the infrequent event that we had any hardware issues, their support staff was readily available and helped us with little issue. The overall platform is visually appealing and easy to navigate. All the information you may need for tracking as well as vehicle maintenance is included in their services. I highly recommend them if you are able to budget for their services. Pros We most liked the visual set up of the overall online platform. It was very easy to retrieve the data needed and extremely easy to rename vehicles/assign drivers/view miles and fault codes, etc. Samsara offers all the features we were looking for in a GPS tracking platform: visibility, real-time tracking, trip history, IFTA information, and fault codes. Cons I am reviewing Samsara because we used them at my previous company. I cannot say there is anything we disliked about Samsara. Ultimately we did not renew our contract after our initial 3 year term due to the company downsizing considerably and could not justify the cost. But we rarely had issues with the hardware or software and everything was fairly easy to install and operate. Reason for choosing Samsara NA, I did not set up this service. I was hired and trained to use the existing account. Review Source AA Alan A. Dispatch Transportation/Trucking/Railroad Used the software for: 2+ years ### "Best in class " June 3, 2024 5.0 This is the third tracking, dispatch, system i have worked with and by far the best. We absolutely love the video that is available on demand if we have an issue. Pros Ease of use, and mobile functionality. I can be anywhere and view current location and share location all from my phone. Cons There can be the odd bug in the system where it throws out check code for trucks when there is actually nothing wrong. Switched from [Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/) Functionality, and cost. Samsara is quick we know exactly where our equipment is, not where it was 15 mins ago Review Source NL Nathan L. Shipping Supervisor Building Materials Used the software for: 1-2 years ### "Douglas Lumber Samsara Review" June 3, 2024 5.0 Overall, this application is hands down the best vehicle tracking system we've ever used here. Pros Overall we love how easy this is to use. The ability to track vehicles accurately is huge for us at Douglas Lumber. Vehicle Diagnostics is also a huge help and makes scheduling service for our fleet easy! Cons The way the tracking system shows times. Trying to figure out the point in time a vehicle was near a certain address on its route is a little less cut and dry than other aspects of the tracking system. Review Source JH John H. Transportation Warehouse Safety Coordinator Transportation/Trucking/Railroad Used the software for: 2+ years ### "The best user friendly system!" March 13, 2024 5.0 Best on the market and we have tried many of the others. Pros What's not to like, it's easy to purchase, easy to install, easy to use. People will say the same about others but we've tried others and Samsara has been the best with the equipment, customer service help, product has been working great for the past 7 years. Cons The only thing I can say that it is always 30 seconds behind on the GPS. Reason for choosing Samsara Simply the better product while testing them all. Switched from [Peoplebox](https://www.capterra.com/p/197968/Peoplebox/) The last answer didn't like the answers I was putting in so it is wrong, so for this question I will say Word of mouth, was told that we should try Samsara. Review Source EP Elizabeth P. Safety and Compliance Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Samsara is the best ELD system for transportation!" May 30, 2024 5.0 Pros Easy to plug and play both the ELD gateway and the camera. Customer service is great, always responds within the same business day. The customer portal is extremely user friendly with new features every month. Cons Billing is very difficult - multiple bills, not just one bill. Reports for personal conveyance and missing DVIR are not part of the standard reports as we found in Omnitracs XRS. Alternatives considered [DriveCam](https://www.capterra.com/p/112869/DriveCam/) Reason for choosing Samsara Better product, better price - ease of plug and play technology. Switched from [Meridian for RFP Analysis](https://www.capterra.com/p/137002/Meridian-for-RFP-Analysis/) We switched from Omnitracs XRS - Too expensive, not easy to use for driver. Failure of the product to track mileage accurately. Review Source aG andrea G. pesident Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Excellent Fleet Camera System!" May 28, 2024 5.0 The installation process was smooth and hassle-free, with excellent support from the customer service team. They guided us through every step, ensuring we maximized the system's capabilities. The real-time monitoring feature is incredibly useful, allowing us to keep track of our fleet's location and status at any given moment. The system's user-friendly interface makes it easy to review footage and access important data. This has been invaluable for quickly resolving any incidents or disputes that may arise. Additionally, the fleet cameras have contributed to improving driver behavior, promoting safer driving practices across the board. Overall, the investment in this fleet camera system has paid off immensely. We highly recommend it to any business looking to enhance their fleet management and safety protocols. A five-star product and service all around! Pros We recently installed Samsara fleet camera system in all our vehicles, and the experience has been outstanding. The clarity and quality of the footage are top-notch, providing crystal-clear images both day and night. This has significantly enhanced our ability to monitor and ensure the safety of our drivers and vehicles. Cons Pricing is on the expensive side, but the payment plans definitely help. Alternatives considered [VavaStone](https://www.capterra.com/p/10003132/VavaStone/) Reason for choosing Samsara clarity of footage , tech support, easy management Review Source LM Lance M. operation manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "The Help of Samsara" March 12, 2024 4.0 Samsara has helped our business in many ways. Being able to see what our drivers are doing helps our company save money. Being able to submit videos when collisions happen and submitting to our insurance company is a bonus. Pros I like that we can see where every truck is and what they are doing. When we are paying drivers by the hour we monitor where they are going at all times and how long they are at every stop. The cameras have especially helped us when accidents are video captured when submitting to ICBC. Cons The video history somehow needs to be captured when needed. I believe you can only go back a certain number of weeks, or you cannot request to retrieve it. Review Source BS Benjy S. Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Samsara Journey" July 14, 2023 5.0 Samsara has helped us with our safety bonus program, safety scores and increase fuel economy across the fleet. Pros Easy to grasp and continued improvements! Cons Nothing with Samsara but our TMS provider took a very long time to integrate. Alternatives considered [ORBCOMM](https://www.capterra.com/p/236749/ORBCOMM/)[Maven Fleet](https://www.capterra.com/p/185779/Maven-Fleet/) Reason for choosing Samsara Price and features. Switched from [Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/) Omnitracs was behind in technology and continues to be behind. Review Source VS Virginia S. Operations Director Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "I love Samsara" May 29, 2024 5.0 I like it a lot, easy to use, easy to have the information from reports, easy to identify any kind of situation on the way. Also this provide us a very good tool of tracking to offer to our customers and drivers Pros I love to have the information on time and real, that is the reason I choose Reports Routes Tracking Cons I did not figure out it yet, but could be that I do not know how integrate some of the apps in Samsara to my daily activities Review Source AF Alejandra F. Dispatcher Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Overall, Amazing Logbook!" April 9, 2024 4.0 My overall experience with Samsara has been very favorable. As I mentioned before, they provide great service with their products. Very few times have we had issues, but when we do a ticket is created and solved promptly. I would definitely recommend this product to other carriers. Pros I like that we are able to share this live tracking, including what day & what time the link expires. It's also very simple to use, it gives me a breakdown as to fuel, miles per state, etc. There is lots of good features it has in our favor. Cons I don't like the fact that the HOS change randomly. One minute my driver can have 1 hour left, and the next minute he has no HOS left.. It sometimes is hard to know exactly how many HOS driver actually has Switched from [OneStep-JV](https://www.capterra.com/p/130607/OneStep-JV/) The logbook was unreliable, we were unable to do certain things Review Source VR Verified Reviewer Vice President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Be cautious signing a contract with Samsara" February 8, 2024 1.0 After 3 years I am attempting to cancel my account which they make nearly impossible. Pros Seeing where my fleet is works. All other features that they offer are bothersome to your drivers. Cons If you are a growing company be cautious signing a contract with them. If any of your fleet is going to be idle for more than 1-2 weeks expect endless vehicle dead batteries because the samsara device has high parasitic battery draws. Customer service is an endless loop of passing you around until they close your ticket without a resolution. Your customer rep will change endlessly and you will be left unsupported. I made the mistake of choosing a self contained tracker for some of my equipment to avoid the battery drain issue but they have a battery that has to be replaced monthly if you want it to track more than a few times a week. This battery powered unit has a special expensive non-charging battery that you have to buy from Samsara. It will give you a 1/4 mile location of your equipment as well that is useless. I tried with phone calls, emails, website submittals to get this resolved and they can't and then make me pay out the remainder of the 3 year contract for poor performing units. The features for driver training are annoying and poorly performing. Telling the drivers throughout the day they are about to get in an accident etc. I disabled all of that immediately to avoid having my entire team quit because of the voice telling them to be coached. Review Source Response from Samsara March 1, 2024 We're sorry to hear you're having these experiences and want to get in touch with you to better investigate what issues you may be experiencing. Can you provide your contact info through kb.samsara.com? Our team will get in touch with you and help get this sorted. GS Greg S. Safety Manager Telecommunications Used the software for: 1-2 years ### "A life saver for fleet safety. " May 23, 2024 5.0 Samsara is awesome and as long as I am responsible for a drivers safety, the vehicle will have a Samsara camera. Pros The things I like most about Samsara is it helps with investigations and litigation. I think the ability to verify driver behavior when the public calls in to report a concern is critical. Being updated on when something happens that I need to be aware of makes monitoring team safety much easier. Cons Sometimes it reports things that shouldnt be reported. Seatbelt violations when the person is very clearly wearing a seatbelt, or a stop sign violation when the stop sign was for a different lane. Review Source BL Billy L. Manager Construction Used the software for: 1-2 years ### "Lummus Supply " July 31, 2024 5.0 Very good I would recommend to other companies Pros The safety features it shows for my drivers Cons Not muhc I dont like about this prodcut easy to us Review Source DB Dillon B. Fleet Analyst Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Samsara review" September 5, 2023 4.0 Overall samsara does work well for dispatch logistics/ log management. Pros Api available to our maintenance system is the biggest pro to this system Cons They need more APIs to multiple Canadian fleet fuel cards, Petro Canada for example. Their prices are very high as well, I can understand the cost of the gateway but cameras should be bundled with gateways for less. Also non-powered asset gateways should cost way less than they do for just location tracking. Logs are the main reason companies have to use this software Since the mandates by the government these logs still have glitches the oilfield exemption still needs work and needs to be prioritized higher as officers will not care if it is a software problem logs must be correct. They should work with companies closely to try to help improve this software to aid all parties involved most importantly the drivers themselves. The obvious next step once logs for oilfield exemption have come out of beta is to start building some driver ticket/bol automatically from the driver's logs that can be directly input into some accounting software for invoicing this is a feature that would actually add value and may be worth more. Alternatives considered [Geotab](https://www.capterra.com/p/18289/MyGeotab/) Review Source AM Armand M. Project Administrator Renewables & Environment Used the software for: 1-2 years ### "Samsara is the best bang for your buck,with the latest technology, no other company compares." June 5, 2024 4.0 We are very pleased to have real time information for our fleet and tagged assets. Pros I love the A.I. technology, it notifies are office if a driver is distracted or playing on his phone. Safety is our priority and Samsara helps us tremendously. Cons I liked the Ag46 tags the least due to disconnecting and going offline, besides that the new Ag51 tags work great. Alternatives considered [DriveCam](https://www.capterra.com/p/112869/DriveCam/) Reason for choosing Samsara On the diagnostics was not available in Lytx cameras, plus if some one removes Lytx camera you no longer have a way to locate vehicle. Review Source TC Tonya C. Safety Transportation/Trucking/Railroad Used the software for: 2+ years ### "The Best of Samsara " May 24, 2024 5.0 Pros The use of Samsara has become our best friend when it comes to locating assets and drivers in real time day to day operations. Dash cams help you improve on the driver's behavior along with implementing the score cards for your fleet. Samsara has helped us improve with our fleet when it comes to monitoring speed and Driver behavior events. Reports help you vitalize the use of assets, drivers, Mills with geofences. Overall, Samsara is the #1 leading operation system for us. Cons I don't think there is anything that I least like Alternatives considered [Motive](https://www.capterra.com/p/138669/Motive/) Reason for choosing Samsara Ease of use with Samsara, Cost and how compact Samsara's hardware is I see a future with AI and the Samsara will continue to grow and bring new features to the table Switched from [PeopleNet](https://www.capterra.com/p/216555/PeopleNet/)[Trimble Estimation Desktop](https://www.capterra.com/p/267718/Trimble-Estimation-Desktop/) Ease of use with Samsara, Cost and how compact Samsara's hardware is Review Source SS Samantha S. Fleet Compliance Coordinator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Samsara K&M Tire Review" April 29, 2024 5.0 Pros Ease of Dashboard use and navigation Samsara's University and Training videos The Multitude of Reporting available In-Cab Alerts and ease of video footage pulling Alerts for users Cons Support Response Times - some times it takes a while to get an answer and then it's just a link to the Samsara help site, that I told support I had already checked. GPS/Speeds - GPS still pulls wrong roadways or shows the driver in a field. The speeds are still a manual update, stating the speed is 25mph when it's actually 55mph or 60mph. Review Source CB Cherish B. Recruiting Specialist Transportation/Trucking/Railroad Used the software for: 6-12 months ### "A real deal system. " April 4, 2024 4.0 It's been good. Any type of technology is going to have some issues here and there, so not really anything that is unexpected. Pros It allows us real time tracking, communication to drivers, route info easy to send... Most of the features are useful here. Cons I could only pull tidbits of a driver's previous trip history which is a bummer, and as mentioned earlier in review, the system if unplugged loses tracking location in which, the reason we made the switch is because we were told that it would continue to track. Switched from [PeopleNet](https://www.capterra.com/p/216555/PeopleNet/) Real time tracking and promise that even if a driver decides to unplug the device, it is supposed to continue to track. Review Source WB William B. Chief of Operations Hospital & Health Care Used the software for: 1-2 years ### "Samsara in the EMS setting " March 28, 2024 5.0 My overall experience with Samsara has been very positive. Starting with the sales rep \[sensitive content hidden\] W, he was very professional, knowledgeable about the product and very eager to assist with any questions we had. The product delivery was very fast and was well packaged. Installation of the product was very easy and with \[sensitive content hidden\] help was done within a few hours. Setup of the system was very simple and the tutorial videos made it easy to navigate the dashboard. All that said I don't know why every Company doesn't utilize this system. Pros Samsara is user friendly and takes much of the guess work out of locating our Ambulances. Whether using on mobile device or on a computer Samsara has become a vital part of our everyday operations. We use Samsara for Maintenance tracking/documentation, real time tracking of assets along with monitoring of safety concerns. Cons I personally have not found anything with this system that I like less than any other feature. Reason for choosing Samsara Samsara was far more advanced un every aspect Review Source MC Michael C. Chief Operating Officer Transportation/Trucking/Railroad Used the software for: 2+ years ### "Select 1 Group and Samsara" June 25, 2023 4.0 Pros Samsara has the best real-time tracking capabilities of all of the other Telematics providers. The reporting functionality is superb.I love the integration with Fleetio and Magnus Technologies. I'd like to see Samsara work closer with TMS providers to offer better service and provide insight for improvements to operational efficiency. Cons I'd like to see more integrations with other companies. The dispatch and maintenance functions are very lacking. Alternatives considered [Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/)[Motive](https://www.capterra.com/p/138669/Motive/) Reason for choosing Samsara Samsara has a wider suite of solutions under one roof. The competition usually specialized in a given area and was lacking overall features. Switched from [Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/) Omnitracs was very expensive, and there were rarely any improvements to the platform. Review Source RO Ricky O. Owner Operator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Disappointed and Unsupported " November 29, 2021 3.0 Crap Pros The control and data entry portion of the daily log is good and easy enough to understand. Cons This list will be lengthy.... 1. Random duty status changes for no apparent reason and into statuses that shouldn't be possible. For example while driving it puts you into ON DUTY NOT DRIVING or just the opposite. 2. While driving it will switch to you co-driver and start logging on their log. 3. Won't track and will enter wrong locations in completely other states. 4. Will lock you out and not allow entries... their answer... uninstall and reinstall. Like I have tome for this especially in low data signal areas. 5. Day / Night mode is at set times which don't cha need bases on time of year so you have this huge bright white screen staring at you while driving at night in rain and snow. Not a problem if you aren't close on time monitoring it. 6. Message system is pure crap... no DELETE an no MARK AS READ options. 7. Often will not detect driving or motion of the vehicle and must be entered manually which means I have to pull over and stop on busy highways to do this... that's safety. Switched from [The Rand Platform](https://www.capterra.com/p/90012/IntelliRoute/) Similar issues but not near as severe. Review Source Response from Samsara February 1, 2022 Hi Ricky - Thanks for providing this feedback on our product. We've shared it with the team and hope to make improvements in the future. VP Vincent P. Dispatch Manager Construction Used the software for: Less than 6 months ### "Stay Away Horrible Unethical Company that Just wants your Money" December 27, 2021 1.0 HORRIBLE, we left our previous ELD company due to awful service and unethical treatment as a customer. Samsara promised to be a good business partner and has done nothing but fall short. Do your self a favor look else where for companies that Value your business and WANT to work with you. Keep in mind this company like many others will lock you into an additional contract period (3 more years) at the end of your first one if you do not provide notice. Pros The Product is somewhat simple and not to hard to use however the app will put drivers on duty when they take them off duty. Making edits in the driver reports is annoying and more time consuming than necessary due to needing to leave a remark for every edit. Cons The most disgusting part about this software is the team behind it. DO NOT purchase this software. This is a money grabbing company that will use contracts and unethical tactics to take your money. This company will NOT work with you or be a good business partner. I have a Fleet that I currently am building up. Initially we signed a contract for the starting 8 devices we needed. I purchased another truck recently. I contacted Samsara for another device. In response to this they sent me a contract for an additional device. Which would have been fine however this contract had different timeline terms. Meaning at the end of my contract period we would still be liable for that other device for an additional however many months. I called my account manager to explain that I am building my fleet and planning on almost doubling my trucks. I explained I wont be purchasing these trucks at the same time, I would gradually be acquiring them and would not like to have individual contracts on every truck at different periods throughout the year. Signing the contract would have been fine if the trucks I purchased fell into the same specifications as the original contract. There was no budging or help on their end. This means I would have 6 to 8 additional trucks all with different contractual obligations. \[Sensitive Content \] is who I was talking to. There was no help no budging just no. A company like this should be your business partners but Samsara just wants to TAKE ADVANTAGE OF YOU. Reason for choosing Samsara Samsara had good reviews, However upon digging deeper I see I am not the only client they have that they have failed. There are reviews out there that show you the truth of this company. Do yourself a favor and take time to find the truth. Review Source JF Julia F. Owner Hospitality Used the software for: 2+ years ### "Buyer beware" March 24, 2022 1.0 Samsara engages in unethical business practices. Buyer Beware. I had canceled my contract and purchased another system. The company was very clear that the contract would not renew. Low and behold, they automatically renewed it and are giving me the run around. Also, they double billed me in 2020 and I had to fight tooth and nail to have them credit my account. I was also sent and billed for a device I never used. I contacted them immediately about their shippng error. It was a nightmare. Their finance department strong arms you. They spend all their money on their sales team. The customer service and billing departments are ruthless and unethical. GO ELSEWHERE. Here was my letter to their finance dept "1) have an unused GPS device from Samsara, I want to make sure I haven't been charged for this. 2) The program hasn't been working for Dogwalks. There are at least two vans that I cannot track using the latest version of Chrome. I was on the phone with customer service for over an hour trying to troubleshoot this one day. 3) The system did not work for months for a few of our vehicles. Samsara customer support was of no help. I had to pay a mechanic hundreds of dollars to find the problem and fix it. 4) Yesterday I wanted to find out where I could find information about the different "contracts" Dogwalks has but unfortunately I was constantly interrupted. I'd like to work with a person at Samsara that can help me understand how Samsara works. I genuinely did not understand Pros Easy to install Provides GPS tracking but not as detailed or accurate of other companies. Cons Doesn't work in Chrome. Had to spend hours with customer service, renewing Chrome, logging on to different devices and browsers to no avail. So I could only track some NOT all of my fleet. This went on for months and I was never given a credit. Alternatives considered [GoFleet](https://www.capterra.com/p/132262/Go-Fleet-GPS-Tracker/) Reason for choosing Samsara They have an aggressive sales team that misled me about price, contract and functionality. Review Source TK Tamsen K. DOT Safety Supervisor Transportation/Trucking/Railroad Used the software for: 2+ years ### "6 yrs with Samsara" April 5, 2024 5.0 They have very good response time on their customer service and. My drivers are not waiting for hours to talk with somebody on a problem. If it's a problem that is not resolved immediately they are quick to move it up the food chain and get the problem or issue solved. The thing I am not happy with is talking to someone in a foreign country.. when I get someone with a heavy accent I usually hang up and start over and hope for a better outcome. I can't understand them they can't understand me. Pros The hotspot and electronic logging device makes it very easy for our drivers to connect to any vehicles. Our drivers do a lot of slips leading and are not assigned to a specific truck. How easy it was for our drivers to change over to samsara it was a very simplistic system for them to learn and they caught on very quickly. Very few driver complaints and when there is one it's resolved quickly. Cons The extensive amount of new things they bring into the program make it almost impossible to keep up. It can be overwhelming for a company that has only one staff member for the safety department. There are a lot of things they offer that you just do not even have time to learn or utilize. I would prefer to be a little more simplistic. Alternatives considered [Motive](https://www.capterra.com/p/138669/Motive/) Reason for choosing Samsara Hotspot in the eld. This makes connecting to the truck instantaneous. Switched from [J. J. Keller SAFETY MANAGEMENT SUITE](https://www.capterra.com/p/209526/J-J-Keller-SAFETY-MANAGEMENT-SUITE/) Too many complaints from our drivers. Inability to connect to the electronic logging device in the truck quickly our drivers were waiting 20 minutes at times to get their Bluetooth to connect. Review Source LM Loren M. General Manager Retail Used the software for: 2+ years ### "Two years of Use" October 27, 2022 5.0 Helping to establish better driving accountability.Better maintenance of the fleet.Keep accurate track of mileage travelled on a daily basis for cost tracking. Pros Real Time Tracking is helpful in our business to have our vehicles location for giving delivery times to customers that aren't present when the deliveries are made, giving the time/date and a picture of our vehicle at their facility helps with proof of delivery.Maintenance tracking is helpful for keeping vehicles service intervals to be done on time with the alerts to show up before mileage has been reach. Cons Following distance notifications can be annoying when driving in heavy traffic because the settings are fairly sensitive.Downloading footage from cameras can very slow at times, not sure if that has to do with the cellar service or if there could be an update to improve that retrieval. Reason for choosing Samsara This was the first option we chose when checking into what was available and had not researched other products. Since we have been with Samsara we have had several companies contact us about switching, but at the present time they don't have any extra benefits for switching.The only reason I would consider switching, if the competition offers the same value at a considerable savings. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.