# Page 25 | Samsara Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 25 - Is Samsara the right GPS Tracking solution for you? Explore 938 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/reviews --- Samsara 4.5 (938) [View alternatives](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 25 - Reviews of Samsara ## Showing most helpful reviews Showing 601-625 of 938 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PH Patricia H. Dispatcher Education Management Used the software for: 2+ years ### "Really worth the value" April 15, 2024 4.0 User friendly for dispatch. We really like. Pros We can track our buses and run the buses by routes Cons We have not yet implemented the use on the buses for the drivers to use Review Source RP Richard P. Warehouse Supervisor Food Production Used the software for: 1-2 years ### "Samsara Works for Me" April 9, 2024 5.0 Overall, Samsara is a great tool to put in your arsenal for keeping tabs on trucks and drivers. Pros It's access to information about my trucks and drivers. Cons Trying to find someone to install it. Some shops use other devices, and don't want to install Samsara. Review Source RC Ronnie C. Supplier and Fleet partner Operations manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Samsara is paramount " April 13, 2024 5.0 Satisfied very much. The best I’ve ever used Pros Everything it has to offer Cameras Tracking Coaching abilities Cons The amount of time it takes to retrieve video Reason for choosing Samsara Reputation alone and quality of the product Switched from [GPS Insight](https://www.capterra.com/p/99848/GPS-Insight-Fleet-Tracking-Solution/) Recommendation from other people in the industry Review Source CS Cody S. Mill supervisor Food Production Used the software for: 1-2 years ### "Sure Crop Feeds" April 15, 2024 5.0 Pros the data it provides with fuel usage and driver efficiency. Cons editing the hours of service for drivers. Sometimes it goes red as in violation and we have no idea why or if you start diving 20 seconds before your 8 hours off you are in violation for the day Reason for choosing Samsara we were told about Samsara from another company. Review Source AV Alan V. Maritimes Operations Manager Logistics and Supply Chain Used the software for: 2+ years ### "Best asset tracking so far" March 8, 2024 4.0 An everyday work tool. Hard to imagine work without it. Pros Speed and accuracy when it comes to asset tracking. Cons GPS part of the mobile app has some room for improvement. Switched from [OMNITRACKS](https://www.capterra.com/p/212823/OMNITRACKS-Cloud-Ticketing-System/) At the time, we wanted to match speed, portability and reliability. Review Source KO Kristina O. COO Environmental Services Used the software for: 2+ years ### "Samsara - pricey, but great features and user-friendly" December 16, 2023 5.0 Our overall experience with Samsara was great. We had dedicated representatives on our account who were very responsive. In the infrequent event that we had any hardware issues, their support staff was readily available and helped us with little issue. The overall platform is visually appealing and easy to navigate. All the information you may need for tracking as well as vehicle maintenance is included in their services. I highly recommend them if you are able to budget for their services. Pros We most liked the visual set up of the overall online platform. It was very easy to retrieve the data needed and extremely easy to rename vehicles/assign drivers/view miles and fault codes, etc. Samsara offers all the features we were looking for in a GPS tracking platform: visibility, real-time tracking, trip history, IFTA information, and fault codes. Cons I am reviewing Samsara because we used them at my previous company. I cannot say there is anything we disliked about Samsara. Ultimately we did not renew our contract after our initial 3 year term due to the company downsizing considerably and could not justify the cost. But we rarely had issues with the hardware or software and everything was fairly easy to install and operate. Reason for choosing Samsara NA, I did not set up this service. I was hired and trained to use the existing account. Review Source JH John H. Transportation Warehouse Safety Coordinator Transportation/Trucking/Railroad Used the software for: 2+ years ### "The best user friendly system!" March 13, 2024 5.0 Best on the market and we have tried many of the others. Pros What's not to like, it's easy to purchase, easy to install, easy to use. People will say the same about others but we've tried others and Samsara has been the best with the equipment, customer service help, product has been working great for the past 7 years. Cons The only thing I can say that it is always 30 seconds behind on the GPS. Reason for choosing Samsara Simply the better product while testing them all. Switched from [Peoplebox](https://www.capterra.com/p/197968/Peoplebox/) The last answer didn't like the answers I was putting in so it is wrong, so for this question I will say Word of mouth, was told that we should try Samsara. Review Source LM Lance M. operation manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "The Help of Samsara" March 12, 2024 4.0 Samsara has helped our business in many ways. Being able to see what our drivers are doing helps our company save money. Being able to submit videos when collisions happen and submitting to our insurance company is a bonus. Pros I like that we can see where every truck is and what they are doing. When we are paying drivers by the hour we monitor where they are going at all times and how long they are at every stop. The cameras have especially helped us when accidents are video captured when submitting to ICBC. Cons The video history somehow needs to be captured when needed. I believe you can only go back a certain number of weeks, or you cannot request to retrieve it. Review Source BS Benjy S. Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Samsara Journey" July 14, 2023 5.0 Samsara has helped us with our safety bonus program, safety scores and increase fuel economy across the fleet. Pros Easy to grasp and continued improvements! Cons Nothing with Samsara but our TMS provider took a very long time to integrate. Alternatives considered [ORBCOMM](https://www.capterra.com/p/236749/ORBCOMM/)[Maven Fleet](https://www.capterra.com/p/185779/Maven-Fleet/) Reason for choosing Samsara Price and features. Switched from [Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/) Omnitracs was behind in technology and continues to be behind. Review Source AF Alejandra F. Dispatcher Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Overall, Amazing Logbook!" April 9, 2024 4.0 My overall experience with Samsara has been very favorable. As I mentioned before, they provide great service with their products. Very few times have we had issues, but when we do a ticket is created and solved promptly. I would definitely recommend this product to other carriers. Pros I like that we are able to share this live tracking, including what day & what time the link expires. It's also very simple to use, it gives me a breakdown as to fuel, miles per state, etc. There is lots of good features it has in our favor. Cons I don't like the fact that the HOS change randomly. One minute my driver can have 1 hour left, and the next minute he has no HOS left.. It sometimes is hard to know exactly how many HOS driver actually has Switched from [OneStep-JV](https://www.capterra.com/p/130607/OneStep-JV/) The logbook was unreliable, we were unable to do certain things Review Source VR Verified Reviewer Vice President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Be cautious signing a contract with Samsara" February 8, 2024 1.0 After 3 years I am attempting to cancel my account which they make nearly impossible. Pros Seeing where my fleet is works. All other features that they offer are bothersome to your drivers. Cons If you are a growing company be cautious signing a contract with them. If any of your fleet is going to be idle for more than 1-2 weeks expect endless vehicle dead batteries because the samsara device has high parasitic battery draws. Customer service is an endless loop of passing you around until they close your ticket without a resolution. Your customer rep will change endlessly and you will be left unsupported. I made the mistake of choosing a self contained tracker for some of my equipment to avoid the battery drain issue but they have a battery that has to be replaced monthly if you want it to track more than a few times a week. This battery powered unit has a special expensive non-charging battery that you have to buy from Samsara. It will give you a 1/4 mile location of your equipment as well that is useless. I tried with phone calls, emails, website submittals to get this resolved and they can't and then make me pay out the remainder of the 3 year contract for poor performing units. The features for driver training are annoying and poorly performing. Telling the drivers throughout the day they are about to get in an accident etc. I disabled all of that immediately to avoid having my entire team quit because of the voice telling them to be coached. Review Source Response from Samsara March 1, 2024 We're sorry to hear you're having these experiences and want to get in touch with you to better investigate what issues you may be experiencing. Can you provide your contact info through kb.samsara.com? Our team will get in touch with you and help get this sorted. VV Val V. Logistics Coordinator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Samsara Review" April 11, 2024 5.0 Pros accuracy, speed, user friendly and layout Cons none.............................................. Review Source RB Ryan B. Senior Operations Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Phenomenal Product" April 15, 2024 5.0 Has been great, an absolutely essential piece of tech for our company. Pros Vehicle monitoring Driver Monitoring GPS Cons AI for driver monitoring, is a little behind Getting through all the driver safety thing can be a little complicated Review Source DB Dillon B. Fleet Analyst Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Samsara review" September 5, 2023 4.0 Overall samsara does work well for dispatch logistics/ log management. Pros Api available to our maintenance system is the biggest pro to this system Cons They need more APIs to multiple Canadian fleet fuel cards, Petro Canada for example. Their prices are very high as well, I can understand the cost of the gateway but cameras should be bundled with gateways for less. Also non-powered asset gateways should cost way less than they do for just location tracking. Logs are the main reason companies have to use this software Since the mandates by the government these logs still have glitches the oilfield exemption still needs work and needs to be prioritized higher as officers will not care if it is a software problem logs must be correct. They should work with companies closely to try to help improve this software to aid all parties involved most importantly the drivers themselves. The obvious next step once logs for oilfield exemption have come out of beta is to start building some driver ticket/bol automatically from the driver's logs that can be directly input into some accounting software for invoicing this is a feature that would actually add value and may be worth more. Alternatives considered [Geotab](https://www.capterra.com/p/18289/MyGeotab/) Review Source CB Cherish B. Recruiting Specialist Transportation/Trucking/Railroad Used the software for: 6-12 months ### "A real deal system. " April 4, 2024 4.0 It's been good. Any type of technology is going to have some issues here and there, so not really anything that is unexpected. Pros It allows us real time tracking, communication to drivers, route info easy to send... Most of the features are useful here. Cons I could only pull tidbits of a driver's previous trip history which is a bummer, and as mentioned earlier in review, the system if unplugged loses tracking location in which, the reason we made the switch is because we were told that it would continue to track. Switched from [PeopleNet](https://www.capterra.com/p/216555/PeopleNet/) Real time tracking and promise that even if a driver decides to unplug the device, it is supposed to continue to track. Review Source WB William B. Chief of Operations Hospital & Health Care Used the software for: 1-2 years ### "Samsara in the EMS setting " March 28, 2024 5.0 My overall experience with Samsara has been very positive. Starting with the sales rep \[sensitive content hidden\] W, he was very professional, knowledgeable about the product and very eager to assist with any questions we had. The product delivery was very fast and was well packaged. Installation of the product was very easy and with \[sensitive content hidden\] help was done within a few hours. Setup of the system was very simple and the tutorial videos made it easy to navigate the dashboard. All that said I don't know why every Company doesn't utilize this system. Pros Samsara is user friendly and takes much of the guess work out of locating our Ambulances. Whether using on mobile device or on a computer Samsara has become a vital part of our everyday operations. We use Samsara for Maintenance tracking/documentation, real time tracking of assets along with monitoring of safety concerns. Cons I personally have not found anything with this system that I like less than any other feature. Reason for choosing Samsara Samsara was far more advanced un every aspect Review Source MC Michael C. Chief Operating Officer Transportation/Trucking/Railroad Used the software for: 2+ years ### "Select 1 Group and Samsara" June 25, 2023 4.0 Pros Samsara has the best real-time tracking capabilities of all of the other Telematics providers. The reporting functionality is superb.I love the integration with Fleetio and Magnus Technologies. I'd like to see Samsara work closer with TMS providers to offer better service and provide insight for improvements to operational efficiency. Cons I'd like to see more integrations with other companies. The dispatch and maintenance functions are very lacking. Alternatives considered [Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/)[Motive](https://www.capterra.com/p/138669/Motive/) Reason for choosing Samsara Samsara has a wider suite of solutions under one roof. The competition usually specialized in a given area and was lacking overall features. Switched from [Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/) Omnitracs was very expensive, and there were rarely any improvements to the platform. Review Source RO Ricky O. Owner Operator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Disappointed and Unsupported " November 29, 2021 3.0 Crap Pros The control and data entry portion of the daily log is good and easy enough to understand. Cons This list will be lengthy.... 1. Random duty status changes for no apparent reason and into statuses that shouldn't be possible. For example while driving it puts you into ON DUTY NOT DRIVING or just the opposite. 2. While driving it will switch to you co-driver and start logging on their log. 3. Won't track and will enter wrong locations in completely other states. 4. Will lock you out and not allow entries... their answer... uninstall and reinstall. Like I have tome for this especially in low data signal areas. 5. Day / Night mode is at set times which don't cha need bases on time of year so you have this huge bright white screen staring at you while driving at night in rain and snow. Not a problem if you aren't close on time monitoring it. 6. Message system is pure crap... no DELETE an no MARK AS READ options. 7. Often will not detect driving or motion of the vehicle and must be entered manually which means I have to pull over and stop on busy highways to do this... that's safety. Switched from [The Rand Platform](https://www.capterra.com/p/90012/IntelliRoute/) Similar issues but not near as severe. Review Source Response from Samsara February 1, 2022 Hi Ricky - Thanks for providing this feedback on our product. We've shared it with the team and hope to make improvements in the future. VP Vincent P. Dispatch Manager Construction Used the software for: Less than 6 months ### "Stay Away Horrible Unethical Company that Just wants your Money" December 27, 2021 1.0 HORRIBLE, we left our previous ELD company due to awful service and unethical treatment as a customer. Samsara promised to be a good business partner and has done nothing but fall short. Do your self a favor look else where for companies that Value your business and WANT to work with you. Keep in mind this company like many others will lock you into an additional contract period (3 more years) at the end of your first one if you do not provide notice. Pros The Product is somewhat simple and not to hard to use however the app will put drivers on duty when they take them off duty. Making edits in the driver reports is annoying and more time consuming than necessary due to needing to leave a remark for every edit. Cons The most disgusting part about this software is the team behind it. DO NOT purchase this software. This is a money grabbing company that will use contracts and unethical tactics to take your money. This company will NOT work with you or be a good business partner. I have a Fleet that I currently am building up. Initially we signed a contract for the starting 8 devices we needed. I purchased another truck recently. I contacted Samsara for another device. In response to this they sent me a contract for an additional device. Which would have been fine however this contract had different timeline terms. Meaning at the end of my contract period we would still be liable for that other device for an additional however many months. I called my account manager to explain that I am building my fleet and planning on almost doubling my trucks. I explained I wont be purchasing these trucks at the same time, I would gradually be acquiring them and would not like to have individual contracts on every truck at different periods throughout the year. Signing the contract would have been fine if the trucks I purchased fell into the same specifications as the original contract. There was no budging or help on their end. This means I would have 6 to 8 additional trucks all with different contractual obligations. \[Sensitive Content \] is who I was talking to. There was no help no budging just no. A company like this should be your business partners but Samsara just wants to TAKE ADVANTAGE OF YOU. Reason for choosing Samsara Samsara had good reviews, However upon digging deeper I see I am not the only client they have that they have failed. There are reviews out there that show you the truth of this company. Do yourself a favor and take time to find the truth. Review Source JF Julia F. Owner Hospitality Used the software for: 2+ years ### "Buyer beware" March 24, 2022 1.0 Samsara engages in unethical business practices. Buyer Beware. I had canceled my contract and purchased another system. The company was very clear that the contract would not renew. Low and behold, they automatically renewed it and are giving me the run around. Also, they double billed me in 2020 and I had to fight tooth and nail to have them credit my account. I was also sent and billed for a device I never used. I contacted them immediately about their shippng error. It was a nightmare. Their finance department strong arms you. They spend all their money on their sales team. The customer service and billing departments are ruthless and unethical. GO ELSEWHERE. Here was my letter to their finance dept "1) have an unused GPS device from Samsara, I want to make sure I haven't been charged for this. 2) The program hasn't been working for Dogwalks. There are at least two vans that I cannot track using the latest version of Chrome. I was on the phone with customer service for over an hour trying to troubleshoot this one day. 3) The system did not work for months for a few of our vehicles. Samsara customer support was of no help. I had to pay a mechanic hundreds of dollars to find the problem and fix it. 4) Yesterday I wanted to find out where I could find information about the different "contracts" Dogwalks has but unfortunately I was constantly interrupted. I'd like to work with a person at Samsara that can help me understand how Samsara works. I genuinely did not understand Pros Easy to install Provides GPS tracking but not as detailed or accurate of other companies. Cons Doesn't work in Chrome. Had to spend hours with customer service, renewing Chrome, logging on to different devices and browsers to no avail. So I could only track some NOT all of my fleet. This went on for months and I was never given a credit. Alternatives considered [GoFleet](https://www.capterra.com/p/132262/Go-Fleet-GPS-Tracker/) Reason for choosing Samsara They have an aggressive sales team that misled me about price, contract and functionality. Review Source TK Tamsen K. DOT Safety Supervisor Transportation/Trucking/Railroad Used the software for: 2+ years ### "6 yrs with Samsara" April 5, 2024 5.0 They have very good response time on their customer service and. My drivers are not waiting for hours to talk with somebody on a problem. If it's a problem that is not resolved immediately they are quick to move it up the food chain and get the problem or issue solved. The thing I am not happy with is talking to someone in a foreign country.. when I get someone with a heavy accent I usually hang up and start over and hope for a better outcome. I can't understand them they can't understand me. Pros The hotspot and electronic logging device makes it very easy for our drivers to connect to any vehicles. Our drivers do a lot of slips leading and are not assigned to a specific truck. How easy it was for our drivers to change over to samsara it was a very simplistic system for them to learn and they caught on very quickly. Very few driver complaints and when there is one it's resolved quickly. Cons The extensive amount of new things they bring into the program make it almost impossible to keep up. It can be overwhelming for a company that has only one staff member for the safety department. There are a lot of things they offer that you just do not even have time to learn or utilize. I would prefer to be a little more simplistic. Alternatives considered [Motive](https://www.capterra.com/p/138669/Motive/) Reason for choosing Samsara Hotspot in the eld. This makes connecting to the truck instantaneous. Switched from [J. J. Keller SAFETY MANAGEMENT SUITE](https://www.capterra.com/p/209526/J-J-Keller-SAFETY-MANAGEMENT-SUITE/) Too many complaints from our drivers. Inability to connect to the electronic logging device in the truck quickly our drivers were waiting 20 minutes at times to get their Bluetooth to connect. Review Source LM Loren M. General Manager Retail Used the software for: 2+ years ### "Two years of Use" October 27, 2022 5.0 Helping to establish better driving accountability.Better maintenance of the fleet.Keep accurate track of mileage travelled on a daily basis for cost tracking. Pros Real Time Tracking is helpful in our business to have our vehicles location for giving delivery times to customers that aren't present when the deliveries are made, giving the time/date and a picture of our vehicle at their facility helps with proof of delivery.Maintenance tracking is helpful for keeping vehicles service intervals to be done on time with the alerts to show up before mileage has been reach. Cons Following distance notifications can be annoying when driving in heavy traffic because the settings are fairly sensitive.Downloading footage from cameras can very slow at times, not sure if that has to do with the cellar service or if there could be an update to improve that retrieval. Reason for choosing Samsara This was the first option we chose when checking into what was available and had not researched other products. Since we have been with Samsara we have had several companies contact us about switching, but at the present time they don't have any extra benefits for switching.The only reason I would consider switching, if the competition offers the same value at a considerable savings. Review Source JN Jonathan N. President Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Frontier" October 26, 2022 5.0 We originally switched our dashcams to the Samsara Dashcam as our prior providers product was having issues being connected and recording when it was needed. The switch was easy and the product was excellent, through that we were able to get a preview of the other features available from Samsara. When we decided to make the switch for all of our telematics it was easy and straightforward. I was surprised at how effortless it was to connect our TMS software to Samsara. Pros The ease of use for both the driver and for the operations team is what stands out the most. Our drivers were able to pickup and use the Samsara ELD with little to no training as it is very intuitive. Cons I would like some more integration options with 3rd party vendors that integrate directly into the driver app and not require another app to operate (Navigation, scale/toll bypass). Alternatives considered [Motive](https://www.capterra.com/p/138669/Motive/) Reason for choosing Samsara We had already had experience with the dashcams and I had some good reviews from some other companies that had been happy with Samsara. Switched from [Zonar](https://www.capterra.com/p/126605/Ground-Traffic-Control/) At the time we decided to make the switch, Zonar was not yet approved for ELD by the Canadian Government and the ELD deadline was approaching and we wanted to have an approved product in place with enough time to work out any bugs/issues prior to the Canadian ELD deadline. Review Source CW Christopher W. Manager, Transportation Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Samsara is Great" March 13, 2024 5.0 Pros Samsara has helped to optimize my fleet. It is very accurate for tracking purposes and outperforms other ELD's that I have used. Cons Customer service is slow to get fixes for issues that we have encountered during the initial launch phase. Review Source WP William P. Fleet Manager Warehousing Used the software for: 6-12 months ### "Smarter choices" September 24, 2021 1.0 It is a choice which we will be regretting until the contract expires Keep Truckin' and Verizon would have been far smarter choices. Pros Having less than one year, I assure all, there are none. Cons This company seems to be the perfect example of a company including too much, most of which is quite unnecessary . Most of it constantly fails. Alternatives considered [Motive](https://www.capterra.com/p/138669/Motive/) Reason for choosing Samsara Advice of insurance company. Hopefully not a mistake we will repeat. Keep Trucking would have been a superior choice.5 Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Advice of insurance company. Horrible advice from insurance company. Our Verizon system is still active. With the constant failures of Samsara, and basically useless customer service we are still relying on Verizon. 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