# Page 25 | Samsara Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 25 - Is Samsara the right GPS Tracking solution for you? Explore 1006 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/reviews --- Samsara 4.5 (1006) [View alternatives](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 25 - Reviews of Samsara ## Showing most helpful reviews Showing 601-625 of 1006 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VP Vincent P. Dispatch Manager Construction Used the software for: Less than 6 months ### "Stay Away Horrible Unethical Company that Just wants your Money" December 27, 2021 1.0 HORRIBLE, we left our previous ELD company due to awful service and unethical treatment as a customer. Samsara promised to be a good business partner and has done nothing but fall short. Do your self a favor look else where for companies that Value your business and WANT to work with you. Keep in mind this company like many others will lock you into an additional contract period (3 more years) at the end of your first one if you do not provide notice. Pros The Product is somewhat simple and not to hard to use however the app will put drivers on duty when they take them off duty. Making edits in the driver reports is annoying and more time consuming than necessary due to needing to leave a remark for every edit. Cons The most disgusting part about this software is the team behind it. DO NOT purchase this software. This is a money grabbing company that will use contracts and unethical tactics to take your money. This company will NOT work with you or be a good business partner. I have a Fleet that I currently am building up. Initially we signed a contract for the starting 8 devices we needed. I purchased another truck recently. I contacted Samsara for another device. In response to this they sent me a contract for an additional device. Which would have been fine however this contract had different timeline terms. Meaning at the end of my contract period we would still be liable for that other device for an additional however many months. I called my account manager to explain that I am building my fleet and planning on almost doubling my trucks. I explained I wont be purchasing these trucks at the same time, I would gradually be acquiring them and would not like to have individual contracts on every truck at different periods throughout the year. Signing the contract would have been fine if the trucks I purchased fell into the same specifications as the original contract. There was no budging or help on their end. This means I would have 6 to 8 additional trucks all with different contractual obligations. \[Sensitive Content \] is who I was talking to. There was no help no budging just no. A company like this should be your business partners but Samsara just wants to TAKE ADVANTAGE OF YOU. Reason for choosing Samsara Samsara had good reviews, However upon digging deeper I see I am not the only client they have that they have failed. There are reviews out there that show you the truth of this company. Do yourself a favor and take time to find the truth. Review Source JF Julia F. Owner Hospitality Used the software for: 2+ years ### "Buyer beware" March 24, 2022 1.0 Samsara engages in unethical business practices. Buyer Beware. I had canceled my contract and purchased another system. The company was very clear that the contract would not renew. Low and behold, they automatically renewed it and are giving me the run around. Also, they double billed me in 2020 and I had to fight tooth and nail to have them credit my account. I was also sent and billed for a device I never used. I contacted them immediately about their shippng error. It was a nightmare. Their finance department strong arms you. They spend all their money on their sales team. The customer service and billing departments are ruthless and unethical. GO ELSEWHERE. Here was my letter to their finance dept "1) have an unused GPS device from Samsara, I want to make sure I haven't been charged for this. 2) The program hasn't been working for Dogwalks. There are at least two vans that I cannot track using the latest version of Chrome. I was on the phone with customer service for over an hour trying to troubleshoot this one day. 3) The system did not work for months for a few of our vehicles. Samsara customer support was of no help. I had to pay a mechanic hundreds of dollars to find the problem and fix it. 4) Yesterday I wanted to find out where I could find information about the different "contracts" Dogwalks has but unfortunately I was constantly interrupted. I'd like to work with a person at Samsara that can help me understand how Samsara works. I genuinely did not understand Pros Easy to install Provides GPS tracking but not as detailed or accurate of other companies. Cons Doesn't work in Chrome. Had to spend hours with customer service, renewing Chrome, logging on to different devices and browsers to no avail. So I could only track some NOT all of my fleet. This went on for months and I was never given a credit. Alternatives considered [GoFleet](https://www.capterra.com/p/132262/Go-Fleet-GPS-Tracker/) Reason for choosing Samsara They have an aggressive sales team that misled me about price, contract and functionality. Review Source TK Tamsen K. DOT Safety Supervisor Transportation/Trucking/Railroad Used the software for: 2+ years ### "6 yrs with Samsara" April 5, 2024 5.0 They have very good response time on their customer service and. My drivers are not waiting for hours to talk with somebody on a problem. If it's a problem that is not resolved immediately they are quick to move it up the food chain and get the problem or issue solved. The thing I am not happy with is talking to someone in a foreign country.. when I get someone with a heavy accent I usually hang up and start over and hope for a better outcome. I can't understand them they can't understand me. Pros The hotspot and electronic logging device makes it very easy for our drivers to connect to any vehicles. Our drivers do a lot of slips leading and are not assigned to a specific truck. How easy it was for our drivers to change over to samsara it was a very simplistic system for them to learn and they caught on very quickly. Very few driver complaints and when there is one it's resolved quickly. Cons The extensive amount of new things they bring into the program make it almost impossible to keep up. It can be overwhelming for a company that has only one staff member for the safety department. There are a lot of things they offer that you just do not even have time to learn or utilize. I would prefer to be a little more simplistic. Alternatives considered [Motive](https://www.capterra.com/p/138669/Motive/) Reason for choosing Samsara Hotspot in the eld. This makes connecting to the truck instantaneous. Switched from [J. J. Keller SAFETY MANAGEMENT SUITE](https://www.capterra.com/p/209526/J-J-Keller-SAFETY-MANAGEMENT-SUITE/) Too many complaints from our drivers. Inability to connect to the electronic logging device in the truck quickly our drivers were waiting 20 minutes at times to get their Bluetooth to connect. Review Source LM Loren M. General Manager Retail Used the software for: 2+ years ### "Two years of Use" October 27, 2022 5.0 Helping to establish better driving accountability.Better maintenance of the fleet.Keep accurate track of mileage travelled on a daily basis for cost tracking. Pros Real Time Tracking is helpful in our business to have our vehicles location for giving delivery times to customers that aren't present when the deliveries are made, giving the time/date and a picture of our vehicle at their facility helps with proof of delivery.Maintenance tracking is helpful for keeping vehicles service intervals to be done on time with the alerts to show up before mileage has been reach. Cons Following distance notifications can be annoying when driving in heavy traffic because the settings are fairly sensitive.Downloading footage from cameras can very slow at times, not sure if that has to do with the cellar service or if there could be an update to improve that retrieval. Reason for choosing Samsara This was the first option we chose when checking into what was available and had not researched other products. Since we have been with Samsara we have had several companies contact us about switching, but at the present time they don't have any extra benefits for switching.The only reason I would consider switching, if the competition offers the same value at a considerable savings. Review Source JL Juan L. Safety Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Samsara Feedback" June 3, 2024 5.0 Beside the good platform, my biggest concern is the customer service and support, i have been trying for several days to contact my representative without results, FRUSTRATION !!! Pros Easy and reliable, also easy to understand to the drivers Cons Customer support, If you need help you will die trying to get someone from support to help you instead os help they overrun you with emails from 6 or 7 representative asking same thing at same time and make you loose track of the conversation, also, after 30 min or 1 hour they rush to hang up on you to keep going, poor knowledge from the team explaining you contracts breakdowns Alternatives considered [Motive](https://www.capterra.com/p/138669/Motive/) Reason for choosing Samsara At that time was good and afordable, good platform Switched from [BigRoad](https://www.capterra.com/p/147689/BigRoad/)[JJK](https://www.capterra.com/p/215248/JJK/) Lack of customer support, inconsistencies on services and they just didn't care Review Source JN Jonathan N. President Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Frontier" October 26, 2022 5.0 We originally switched our dashcams to the Samsara Dashcam as our prior providers product was having issues being connected and recording when it was needed. The switch was easy and the product was excellent, through that we were able to get a preview of the other features available from Samsara. When we decided to make the switch for all of our telematics it was easy and straightforward. I was surprised at how effortless it was to connect our TMS software to Samsara. Pros The ease of use for both the driver and for the operations team is what stands out the most. Our drivers were able to pickup and use the Samsara ELD with little to no training as it is very intuitive. Cons I would like some more integration options with 3rd party vendors that integrate directly into the driver app and not require another app to operate (Navigation, scale/toll bypass). Alternatives considered [Motive](https://www.capterra.com/p/138669/Motive/) Reason for choosing Samsara We had already had experience with the dashcams and I had some good reviews from some other companies that had been happy with Samsara. Switched from [Zonar](https://www.capterra.com/p/126605/Ground-Traffic-Control/) At the time we decided to make the switch, Zonar was not yet approved for ELD by the Canadian Government and the ELD deadline was approaching and we wanted to have an approved product in place with enough time to work out any bugs/issues prior to the Canadian ELD deadline. Review Source CW Christopher W. Manager, Transportation Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Samsara is Great" March 13, 2024 5.0 Pros Samsara has helped to optimize my fleet. It is very accurate for tracking purposes and outperforms other ELD's that I have used. Cons Customer service is slow to get fixes for issues that we have encountered during the initial launch phase. Review Source WP William P. Fleet Manager Warehousing Used the software for: 6-12 months ### "Smarter choices" September 24, 2021 1.0 It is a choice which we will be regretting until the contract expires Keep Truckin' and Verizon would have been far smarter choices. Pros Having less than one year, I assure all, there are none. Cons This company seems to be the perfect example of a company including too much, most of which is quite unnecessary . Most of it constantly fails. Alternatives considered [Motive](https://www.capterra.com/p/138669/Motive/) Reason for choosing Samsara Advice of insurance company. Hopefully not a mistake we will repeat. Keep Trucking would have been a superior choice.5 Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Advice of insurance company. Horrible advice from insurance company. Our Verizon system is still active. With the constant failures of Samsara, and basically useless customer service we are still relying on Verizon. Review Source JS Junior S. Fleet Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Best products on the market for the transportation industry" April 4, 2024 5.0 It's been great, I thinks it's the best you can get and I have an excellent working relationship with my rep \[sensitive content hidden\]. Pros Broad range of products, best products on the market. I like that I can call my Rep \[sensitive content hidden\] at any time and assistance with existing products and services and get the same level of interest and commitment that I received when he sold it to me. He supports what he sells. Cons The customer service and reporting a problem through the system. If I call my rep it's great customer service. If I can't get in touch with him or I used the reporting on line it takes far to long to get help and resolution Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[Motive](https://www.capterra.com/p/138669/Motive/) We wanted one provider for everything, and Samsara checked all of the boxes. We love technology, it makes us the best at what we do. Review Source RF Roberto F. General Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great and reliable GPS" May 23, 2024 5.0 Reliable and easy to use. when we switch from our previous GPS tracking the feature that i like a lot is that is very ise to shared the tracking links. Pros that is easy to share tracking links to my customers even from my mobile device Cons that u cant check driver hours from the mobile app like the web. Review Source MB Mike B. Director of Operations Wholesale Used the software for: 2+ years ### "Review 6/4/24" June 5, 2024 5.0 Pros I like Samsara GPS tracking because it provides real-time visibility into my fleet's location and performance, helping me to optimize routes and reduce fuel costs. Cons "I appreciate the value that Samsara GPS tracking offers, despite its cost. The investment is justified by the extensive features and benefits it provides, including real-time tracking, detailed analytics, and enhanced operational efficiency. While the initial setup and subscription fees might seem high, the long-term savings from optimized routes, reduced fuel consumption, and improved fleet management make it a worthwhile expenditure. Additionally, the support and reliability of Samsara's hardware and software ensure a solid return on investment." Review Source BM Brendan M. Managing Director Government Administration Used the software for: 6-12 months ### "The right tool for the job!" April 5, 2024 5.0 Professional and efficient adds up to a great value. Pros Most companies wanted to sell the setup and reporting structures, which is expensive. SAMSARA built a great framework that allows US to decide how and what we see. Cons Mobile app could use more funtionality, including "Coverage" Reason for choosing Samsara Cheaper AND simpler while still offering everything we needed. Review Source JS Jeff S. General Foreman Government Relations Used the software for: 2+ years ### "Honest review " April 12, 2024 4.0 Pros I like a lot of the different options that us can use with Samsara. I use it daily for tracking equipment and see what was down for the day. Cons At some times during the day it dose seam to cut out and not record when the vehicle is in motion and don't map it. Review Source MN Michelle N. Transportation Coordinator Renewables & Environment Used the software for: 6-12 months ### "Amazing system providing priceless information!!!" April 12, 2024 5.0 Overall, I cannot recommend Samsara enough! Whether you use some or all of the bells and whistles, it is invaluable to running an efficient business and worth every penny. Pros I love knowing where my fleet is at any time within literal feet of their vehicle! Being able to have access to that is priceless. I also love being able to see what kind of time my driver have left to be on the road so I can maximize efficiency of loads. Cons There are so many programs within Samara to optimize your fleet that it can feel a little overwhelming. Review Source VR Verified Reviewer Fleet Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Stellar Experience with Samsara Fleet Management" December 20, 2023 5.0 In summary, Samsara has significantly enhanced our fleet's efficiency, safety, and overall performance. I highly recommend Samsara to any organization seeking a top-notch fleet management solution. Pros The reliability of Samsara's hardware and software is commendable. We've experienced minimal downtime, and the system's scalability aligns perfectly with our growing needs. Cons Not receiving email notifications and alerts Review Source JE Justin E. Director Environmental Services Used the software for: 2+ years ### "GPS/Tracking Review" March 15, 2024 5.0 Overall we really like the system and it's functionality for our businesses. Pros User Friendly; great UX; Samsara has helped us track our fleet and implement maintenance. Cons Very robust for our purposes; can be overwhelming on features for our use and sometimes confusing when those features are shown. Could be simplified on the feature's showing for our direct use case. Wifi amount included doesn't seem to work properly. Switched from [Muddy Boots Software](https://www.capterra.com/p/171111/Muddy-Boots-Software/) cost and efficiency of installing devices and removing devices from vehicles Review Source MC Miriam C. Field Supervisor Utilities Used the software for: 6-12 months ### "How effective is Samsara for a big corporation " April 9, 2024 5.0 I like it because I can see were my crew is at all time Pros all the information at the tip of your finger tips Cons privacy because most of my tech was concern of losing their privacy Reason for choosing Samsara All the features and accurate information that samsara have Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) no my corporation decide to try and they like it once they stared to see the results Review Source JB Justin B. Safety and Compliance Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Samsara for You" February 22, 2024 5.0 Pros Dash cams are a great tool that helps us see what our drivers see. Helps most when there are incidents or concerns that we need to monitor and review. Cons Only concern is that it is a cellular based telematics system. meaning that it can lose connection if not in good cell coverage. Being a trucking company, sending drivers north can be a little nerve racking as it loses connection. Review Source SE Sheldon E. President Individual & Family Services Used the software for: 2+ years ### "Scammy company" February 20, 2024 1.0 Pros They have some benefits, but I refuse to do business with companies like this. See review below Cons Company has poor customer service. We had 6 dashcams with them for 3 years and I wanted to cancel at the end of the contract. They have fine print in their contract that it will automatically renew at end of three years and you have to let them know 30 days in advance to cancel the renewal. I left them know at end and they refuse to refund me the entire next year charge. I would easily agree to pay them for one month extension, but no they want the entire $1600 for a whole year.. These are marks of a slimey/scammy company. Please stay away from this company. I have other products with this company on another contract and was planning to keep it long term, but not now. Good luck to this company to try to grow with this kind of policies and tactics. Check out Motive for their dashcams. They have just file lawsuit against Samsora. Review Source Response from Samsara March 1, 2024 Sheldon, we're very sorry to hear about the experience you have had. Our Support team has located your account and we can confirm that they have reached out to you directly to resolve your issue. AS Anthony S. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Samsara Commited Fraud Against Our Company" August 10, 2019 1.0 I was a customer of Samsara for over 2 years. After believing Samsara was a good company I referred other companies, also due to the referral incentives pushed by their sales associates. I referred a fleet over to Samsara after some time Samsara stop receiving payment from the referred company they decided to take money from my card on file monthly for that referred companies bill. I was unaware when it started thinking it was my monthly payment for my fleet of truck until one day I was looking through bank statements and noticed multiple payments being pulled monthly from Samsara. I immediately contacted their accounting department and was given the run around for nearly two months. After sometime a rep called me and basically said it was a mistake that must of been my fault and they will not be refunding over 3,000.00 that was deducted throughout nearly a year. I tried to reason with them as being a long time customer that they can pay me back slowly or work out some type of repayment and I was basically told they will not reimburse any of my money taken. I am taken the proper steps now to ensure I am reimbursed by Samsara since they were illegally pulling payments from my account for another trucking company's bill. I am also leaving this comment to make other customers aware of the shady business being performed behind closed doors. Pros I have no Pros after there was continuous issues throughout the time I was locked into my contract. Cons Read my overall experience worst experience ever!!! Switched from [InTouchLink](https://www.capterra.com/p/153397/InTouchLink/) Samsara charged over 3,000.00 to my bank account over time for a company I referred and when confronted they did not care to reimburse or fix the situation. Review Source Response from Samsara August 13, 2019 We appreciate your feedback and we're so sorry to hear about your disappointing experience. We've informed our Finance team about your situation as we always want to give our customers the best experience possible. VS Vicky S. HR Manager Wholesale Used the software for: 2+ years ### "Review of Samsara" June 19, 2024 4.0 Pros I like being able to easily monitor our trucks and drivers. Cons I don't know of anything I dislike about Samsara Review Source MS Mihail S. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Samsara User" December 9, 2021 3.0 Customer service it's very poor. I takes forever to fix simple problem. In case if app quit working or something went wrong and driver gets an violation because of the app customer service refuse to fix or remove that violation. Be careful with contract. They hook customers on service agreement ,in case if you cancel before term they will ask for return the device back plus pay the rest of the term left. Pros Manager dashboard it's really good developed, and easy to use. GPS its accurate and camera works great and fast. Cons Driver app its hard to use and it's slow. Hard time to edit logs. Crossing border glitches. Doesn't give warning to driver in case if driver forget to do DVIR. Alternatives considered [Motive](https://www.capterra.com/p/138669/Motive/) Reason for choosing Samsara I thought it's great customer service and great app for drivers but I was wrong. After so many cases open with technical department I decided to move. Review Source DL Dan L. Dir. of Safety Transportation/Trucking/Railroad Used the software for: 2+ years ### "Samsara ELD" March 15, 2024 5.0 Pros Simplicity of the in cab system makes it easy for use for any Driver Cons I have no complaints about Samsara at all Alternatives considered [Driver•i One](https://www.capterra.com/p/238200/Netradyne/) Reason for choosing Samsara Single provider, no third party software Switched from [PeopleNet](https://www.capterra.com/p/216555/PeopleNet/)[Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/) Poor customer service from previous providers Review Source DD David D. Service Manager Government Administration Used the software for: 1-2 years ### "Fleet tracking and maintenance" June 10, 2024 5.0 Pros I can check in seconds if an operator calls in with a problem with a unit. I can determine what the fault is and if it is safe to bring it in. Also if an operator is not answering their radio I can see where they are at on their assignment list. Cons So far I haven't had any issues with the service or equipment. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Equipment issues, poor customer service. Review Source SS Sierra S. CEO Construction Used the software for: 1-2 years ### "DO NOT USE THIS COMPANY" August 18, 2020 1.0 Our contract with your company started at the end of March 2019 and our dashboard turned off October 2019. EVEN THOUGH I HAVE PAID FOR FULL YEAR OF SERVICE ON MY DEVICES. We had to keep Verizon connect active and ongoing while we waited for your installation. Installation crews never could get them installed correctly . We were told that this system would alert for distracted driving, if there was a car stopped in front of you it would alert you, non of the in cab "coaching" features worked. The only two features that ever worked (not consistently, rarely did this work correctly) was the "your seatbelt is unbuckled" and "please reduce speed" . We made this switch to Samsara due to the salesperson advertising these features to us, which never worked. We were happy with our Verizon connect. We were told you had multi rear camera and side camera options That we're coming out within 4-5 months. That never happened. We were told we would be on a monthly billing cycle. Only to be told later that they were giving us 30 day month trial and that you did not offer monthly cycle. We never do annual billing cycles. This would have been a deal breaker for us. We spent $3000 integrating this product with our company operation software.we still have never even gotten to make sure works , yet since we haven't been able to pull a log from Samsara. Not having a fleet program is putting my company drivers at risk. This advertising was fraud. Our agreement has been breached. Pros THE FALSE ADVERTISING the idea of what the company and their equipment would do . I could integrate to our company software ( which our software people got done on our side) Samsara never did their part to run logs to see if it was working. Cons The coaching features do not work as advertised. Heat from your windshield will interfere with its performance entirely, promise of future equipment being developed which never came to be available. switch sales tactics, poor customer service, Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) False promises on cameras Samsara offered. 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