# Page 26 | Samsara Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 26 - Is Samsara the right GPS Tracking solution for you? Explore 938 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/reviews

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Samsara

4.5 (938)

[View alternatives](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 26 - Reviews of Samsara

## Showing most helpful reviews

Showing 626-650 of 938 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JN

Jonathan N.  
President  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Frontier"

October 26, 2022

5.0

We originally switched our dashcams to the Samsara Dashcam as our prior providers product was having issues being connected and recording when it was needed. The switch was easy and the product was excellent, through that we were able to get a preview of the other features available from Samsara. When we decided to make the switch for all of our telematics it was easy and straightforward. I was surprised at how effortless it was to connect our TMS software to Samsara.

Pros

The ease of use for both the driver and for the operations team is what stands out the most. Our drivers were able to pickup and use the Samsara ELD with little to no training as it is very intuitive.

Cons

I would like some more integration options with 3rd party vendors that integrate directly into the driver app and not require another app to operate (Navigation, scale/toll bypass).

Alternatives considered

[Motive](https://www.capterra.com/p/138669/Motive/)

Reason for choosing Samsara

We had already had experience with the dashcams and I had some good reviews from some other companies that had been happy with Samsara.

Switched from

[Zonar](https://www.capterra.com/p/126605/Ground-Traffic-Control/)

At the time we decided to make the switch, Zonar was not yet approved for ELD by the Canadian Government and the ELD deadline was approaching and we wanted to have an approved product in place with enough time to work out any bugs/issues prior to the Canadian ELD deadline.

Review Source

CW

Christopher W.  
Manager, Transportation  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Samsara is Great"

March 13, 2024

5.0

Pros

Samsara has helped to optimize my fleet. It is very accurate for tracking purposes and outperforms other ELD's that I have used.

Cons

Customer service is slow to get fixes for issues that we have encountered during the initial launch phase.

Review Source

WP

William P.  
Fleet Manager  
Warehousing  
Used the software for: 6-12 months

### "Smarter choices"

September 24, 2021

1.0

It is a choice which we will be regretting until the contract expires Keep Truckin' and Verizon would have been far smarter choices.

Pros

Having less than one year, I assure all, there are none.

Cons

This company seems to be the perfect example of a company including too much, most of which is quite unnecessary . Most of it constantly fails.

Alternatives considered

[Motive](https://www.capterra.com/p/138669/Motive/)

Reason for choosing Samsara

Advice of insurance company. Hopefully not a mistake we will repeat. Keep Trucking would have been a superior choice.5

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Advice of insurance company. Horrible advice from insurance company. Our Verizon system is still active. With the constant failures of Samsara, and basically useless customer service we are still relying on Verizon.

Review Source

MD

Matthew D.  
dispatch  
Oil & Energy  
Used the software for: 2+ years

### "great program "

April 12, 2024

5.0

very pleased with the everyday operations of the program

Pros

tracking drivers and helping direct them

Cons

nothing yet. i do like everything so far

Switched from

[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)

company decided i was a better way to go forward with the company

Review Source

BM

Brendan M.  
Managing Director  
Government Administration  
Used the software for: 6-12 months

### "The right tool for the job!"

April 5, 2024

5.0

Professional and efficient adds up to a great value.

Pros

Most companies wanted to sell the setup and reporting structures, which is expensive. SAMSARA built a great framework that allows US to decide how and what we see.

Cons

Mobile app could use more funtionality, including "Coverage"

Reason for choosing Samsara

Cheaper AND simpler while still offering everything we needed.

Review Source

VR

Verified Reviewer  
Fleet Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Stellar Experience with Samsara Fleet Management"

December 20, 2023

5.0

In summary, Samsara has significantly enhanced our fleet's efficiency, safety, and overall performance. I highly recommend Samsara to any organization seeking a top-notch fleet management solution.

Pros

The reliability of Samsara's hardware and software is commendable. We've experienced minimal downtime, and the system's scalability aligns perfectly with our growing needs.

Cons

Not receiving email notifications and alerts

Review Source

JE

Justin E.  
Director  
Environmental Services  
Used the software for: 2+ years

### "GPS/Tracking Review"

March 15, 2024

5.0

Overall we really like the system and it's functionality for our businesses.

Pros

User Friendly; great UX; Samsara has helped us track our fleet and implement maintenance.

Cons

Very robust for our purposes; can be overwhelming on features for our use and sometimes confusing when those features are shown. Could be simplified on the feature's showing for our direct use case. Wifi amount included doesn't seem to work properly.

Switched from

[Muddy Boots Software](https://www.capterra.com/p/171111/Muddy-Boots-Software/)

cost and efficiency of installing devices and removing devices from vehicles

Review Source

MC

Miriam C.  
Field Supervisor  
Utilities  
Used the software for: 6-12 months

### "How effective is Samsara for a big corporation "

April 9, 2024

5.0

I like it because I can see were my crew is at all time

Pros

all the information at the tip of your finger tips

Cons

privacy because most of my tech was concern of losing their privacy

Reason for choosing Samsara

All the features and accurate information that samsara have

Switched from

[OneDrive](https://www.capterra.com/p/161304/OneDrive/)

no my corporation decide to try and they like it once they stared to see the results

Review Source

SE

Sheldon E.  
President  
Individual & Family Services  
Used the software for: 2+ years

### "Scammy company"

February 20, 2024

1.0

Pros

They have some benefits, but I refuse to do business with companies like this. See review below

Cons

Company has poor customer service. We had 6 dashcams with them for 3 years and I wanted to cancel at the end of the contract. They have fine print in their contract that it will automatically renew at end of three years and you have to let them know 30 days in advance to cancel the renewal. I left them know at end and they refuse to refund me the entire next year charge. I would easily agree to pay them for one month extension, but no they want the entire $1600 for a whole year.. These are marks of a slimey/scammy company. Please stay away from this company. I have other products with this company on another contract and was planning to keep it long term, but not now. Good luck to this company to try to grow with this kind of policies and tactics. Check out Motive for their dashcams. They have just file lawsuit against Samsora.

Review Source

Response from Samsara

March 1, 2024

Sheldon, we're very sorry to hear about the experience you have had. Our Support team has located your account and we can confirm that they have reached out to you directly to resolve your issue.

AS

Anthony S.  
President  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Samsara Commited Fraud Against Our Company"

August 10, 2019

1.0

I was a customer of Samsara for over 2 years. After believing Samsara was a good company I referred other companies, also due to the referral incentives pushed by their sales associates. I referred a fleet over to Samsara after some time Samsara stop receiving payment from the referred company they decided to take money from my card on file monthly for that referred companies bill. I was unaware when it started thinking it was my monthly payment for my fleet of truck until one day I was looking through bank statements and noticed multiple payments being pulled monthly from Samsara. I immediately contacted their accounting department and was given the run around for nearly two months. After sometime a rep called me and basically said it was a mistake that must of been my fault and they will not be refunding over 3,000.00 that was deducted throughout nearly a year. I tried to reason with them as being a long time customer that they can pay me back slowly or work out some type of repayment and I was basically told they will not reimburse any of my money taken. I am taken the proper steps now to ensure I am reimbursed by Samsara since they were illegally pulling payments from my account for another trucking company's bill. I am also leaving this comment to make other customers aware of the shady business being performed behind closed doors.

Pros

I have no Pros after there was continuous issues throughout the time I was locked into my contract.

Cons

Read my overall experience worst experience ever!!!

Switched from

[InTouchLink](https://www.capterra.com/p/153397/InTouchLink/)

Samsara charged over 3,000.00 to my bank account over time for a company I referred and when confronted they did not care to reimburse or fix the situation.

Review Source

Response from Samsara

August 13, 2019

We appreciate your feedback and we're so sorry to hear about your disappointing experience. We've informed our Finance team about your situation as we always want to give our customers the best experience possible.

MS

Mihail S.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Samsara User"

December 9, 2021

3.0

Customer service it's very poor. I takes forever to fix simple problem. In case if app quit working or something went wrong and driver gets an violation because of the app customer service refuse to fix or remove that violation. Be careful with contract. They hook customers on service agreement ,in case if you cancel before term they will ask for return the device back plus pay the rest of the term left.

Pros

Manager dashboard it's really good developed, and easy to use. GPS its accurate and camera works great and fast.

Cons

Driver app its hard to use and it's slow. Hard time to edit logs. Crossing border glitches. Doesn't give warning to driver in case if driver forget to do DVIR.

Alternatives considered

[Motive](https://www.capterra.com/p/138669/Motive/)

Reason for choosing Samsara

I thought it's great customer service and great app for drivers but I was wrong. After so many cases open with technical department I decided to move.

Review Source

DL

Dan L.  
Dir. of Safety  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Samsara ELD"

March 15, 2024

5.0

Pros

Simplicity of the in cab system makes it easy for use for any Driver

Cons

I have no complaints about Samsara at all

Alternatives considered

[Driver•i One](https://www.capterra.com/p/238200/Netradyne/)

Reason for choosing Samsara

Single provider, no third party software

Switched from

[PeopleNet](https://www.capterra.com/p/216555/PeopleNet/)[Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/)

Poor customer service from previous providers

Review Source

SS

Sierra S.  
CEO  
Construction  
Used the software for: 1-2 years

### "DO NOT USE THIS COMPANY"

August 18, 2020

1.0

Our contract with your company started at the end of March 2019 and our dashboard turned off October 2019. EVEN THOUGH I HAVE PAID FOR FULL YEAR OF SERVICE ON MY DEVICES. We had to keep Verizon connect active and ongoing while we waited for your installation. Installation crews never could get them installed correctly . We were told that this system would alert for distracted driving, if there was a car stopped in front of you it would alert you, non of the in cab "coaching" features worked. The only two features that ever worked (not consistently, rarely did this work correctly) was the "your seatbelt is unbuckled" and "please reduce speed" . We made this switch to Samsara due to the salesperson advertising these features to us, which never worked. We were happy with our Verizon connect. We were told you had multi rear camera and side camera options That we're coming out within 4-5 months. That never happened. We were told we would be on a monthly billing cycle. Only to be told later that they were giving us 30 day month trial and that you did not offer monthly cycle. We never do annual billing cycles. This would have been a deal breaker for us. We spent $3000 integrating this product with our company operation software.we still have never even gotten to make sure works , yet since we haven't been able to pull a log from Samsara. Not having a fleet program is putting my company drivers at risk. This advertising was fraud. Our agreement has been breached.

Pros

THE FALSE ADVERTISING the idea of what the company and their equipment would do . I could integrate to our company software ( which our software people got done on our side) Samsara never did their part to run logs to see if it was working.

Cons

The coaching features do not work as advertised. Heat from your windshield will interfere with its performance entirely, promise of future equipment being developed which never came to be available. switch sales tactics, poor customer service,

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

False promises on cameras Samsara offered.

Review Source

PB

Peggy B.  
PROJECT MANAGER  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "IF YOU HAVEN'T SWITCHED TO SAMSARA, YOU SHOULD!"

March 8, 2024

5.0

Pros

It is such an easy system to use and what's even better is how easy it is to teach drivers how to use! Makes orientation much simpler. The customer support is always top notch!

Cons

When trying pull data for reports sometimes selecting exactly what you want is not as easy as it should be, i.e. date ranges, grouping.

Reason for choosing Samsara

RECCOMENDATION FROM OUR RISK MANAGEMENT COMPANY

Switched from

[OMNITRACKS](https://www.capterra.com/p/212823/OMNITRACKS-Cloud-Ticketing-System/)

VERY DISASTISFIED WITH THE PRODUCT AND SUPPORT FROM OMNITRACKS

Review Source

LV

Laina V.  
Safety DIrector  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Not happy with Samsara at all"

August 30, 2022

1.0

I am not happy with Samsara. I would not recommend Samsara. Our contract is over next month and I have already found a replacement company.

Pros

The ifta reports were easy to access and utilize.

Cons

Just about everything else. I was constantly calling with problems, explaining the problem and they said they would help and never call back. When I called them back I was told I have a new rep. This was repeated over and over through the contract. I had some MAJOR issues that were NEVER handled.

Reason for choosing Samsara

I do not know why she chose samsara. THis company had samsara once before and we cancelled contract. when they hired a new safety director they chose to go back to samsara

Review Source

Response from Samsara

September 15, 2022

Laina, we're sorry to hear about this experience and apologize for any inconvenience this has caused you. We understand you've been in touch with our team and have worked with them to resolve the issue.

Ryan M.  
Senior Executive Administrator  
Automotive  
Used the software for: Less than 6 months

### "Great product for the price"

November 8, 2023

5.0

We have had verizon, gps insite and now leaving azuga. Samsara has blown all of these out the water. The AI Camera system is great with it customization of levels of triggers. The previous systems had lots of false flags. With previous systems we struggled to get video from accidents which lead to leaving other platforms.

Pros

\- Features - AI Cameras - Simple AI Driver Assignments - Coaching Drivers - Accurate GPS System that works

Cons

\- higher price - I can't really think of any cons right now

Switched from

[Azuga Fleet](https://www.capterra.com/p/153228/Azuga-Fleet/)

Azuga ELD support we thought was working well and now realized we were not ELD compliant, The GPS system would ping location data that was not where the truck was and would increase its mileage based off GPS pings and not vehicle data, had multiple instances where video data did not come after an accident when we requested it.

Review Source

MK

Mike K.  
Warehouse Supervisor  
Construction  
Used the software for: Less than 6 months

### "More useful than you realize"

February 5, 2023

5.0

I really like the ease of use.

Pros

I am a warehouse supervisor for a company that uses Samsara vehicle tracking. I can track vehicles in our location's fleet, know when one is at a maintenance facility and plan around that. I can find installation crews when they are in developments that have not been updated yet in other map programs (if they show an address it is typically in the middle of an open field still). I can plan the daily loading and mid shift loading around the locations provided. Our company also uses Samsara for Daily Vehicle Inspection Reports (DVIR), which when used properly gives our fleet managers the ability to schedule, or request immediate maintenance on our fleet. The more you use this tool and learn to use the different features available the more effective a tool it can be.

Cons

I would like to see the aerial/sattelite photos/maps updated more frequently. Some are years old, based on buildings that were built years ago, but the picture shows a farm field.

Review Source

AO

Alex O.  
Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "AVOID. Truly the worst customer service, across any industry we've ever experienced"

March 24, 2023

2.0

AVOID. WORST customer service by any company we have ever experienced. Our big struggle right now is Samsara is integrated into our whole fleet and changing a provider, especially if we have to speak with someone at Samsara, is a huge undertaking. If I knew what I know now, I would have never moved forward with this horrible company. They are well below Comcast and Verizon level incompetence. Samsara makes the RMV feel like Disneyland.

Pros

The GPS and fleet tracking is great and have no complaints.

Cons

AVOID. Samsara is truly the worst customer service business we have ever dealt with. We have literally never been helped on an ongoing billing issue that we've experienced for years. I have created support tickets, had days of back and for email communication, at least 25 phone calls with multitudes of people and have never made 1 step of progress. I have even gone as far (as bad as I felt) making formal complaints about the last FOUR people who have "helped" me hoping this would cause an elevation to get this resolved and astonishingly nothing happened. Not even an email or phone call back.

Reason for choosing Samsara

Avoid

Review Source

RM

Randy M.  
Director Corporate Operations  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Customer for 5 years - good reliable system"

March 15, 2024

4.0

Pros

Liked the way the camera images could be remotely retrieved and the plug and play install of the ELD

Cons

Has some connectivity issues with some older trucks and brand new trucks with the VG34

Alternatives considered

[Teletrac Navman DIRECTOR](https://www.capterra.com/p/38533/DIRECTOR-Fleet-Software/)

Reason for choosing Samsara

Selected Samsara over Teletrac 5 years ago and opted to remain with Samsara after evaluating against KT 2 years ago

Switched from

[Teletrac Navman DIRECTOR](https://www.capterra.com/p/38533/DIRECTOR-Fleet-Software/)

Transition from AOBRD to ELD. Selected Samsara after comparing features and prices

Review Source

MN

Michael N.  
IT Director  
Food Production  
Used the software for: 1-2 years

### "Routing and API integration for Proof of Delivery is not reliable - No tech support follow up"

May 10, 2021

3.0

Sales team is very nice and tries to help, but the upper level tech support is non-existent or simply does not care. Overall the basic functionality of Samsara is good, but be very careful of trying to integrate too deeply as you will be on your own with the API.

Pros

The cameras, vehicle monitoring and GPS are very good. Managers using the web app like the ability to check-in on the cams as the drivers are on their delivery routes. Detailed vehicle information provided to our Fleet Operations is extremely useful in managing vehicle maintenance.

Cons

Using the API to download routes and create Proof of Delivery documents has proven to be unreliable and Samsara Tech support is nowhere to be found. Very helpful with simple things but anything with the API is beyond them. After spending over $20,000 building the connection and screens to support Proof of Delivery, we found it simply would not work reliably with about 20% of the document signatures not being captured by Samsara. Also could not post a route larger than 20 stops, that is the limit built into Samsara, we can have routes with up to 30 stops in a day. Samsara never tried to work directly with my team, instead we had to upload screenshots, code snippets and detailed explanations which they would take 3 to 5 days to respond to, never providing any fix or communicating with us directly. This went on for over 8 MONTHS and finally we had to pull the plug on the project and just use the driver / vehicle monitoring functions. Huge waste of time and resources.

Review Source

ES

Erika S.  
Logistics Coordinator  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Easy ELD program"

September 10, 2019

5.0

We analyzed about six ELD programs before making the decision to go with Samsara. It has been an easy transition from paper log books to ELD for most of our drivers. The additional data we get on the truck performance is invaluable. We have been able to extract information to improve business performance over many categories. In addition, Samsara support has always been very quick to address our concerns or fix issues we find.

Pros

This program offers a lot of features and has allowed us to extract data that our small company did not previously have easy access to. Managing HOS, fuel usage, IFTA and more are easier now that we use Samsara. In addition, it is easy to use and even our least tech-savvy drivers have been able to use it without issue.

Cons

There are a lot of tweaks to the system on a regular basis, which sometimes affects the interface of the product. This confuses some of our drivers and is difficult to keep up with for those without much technical/computer knowledge.

Alternatives considered

[Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/)[Motive](https://www.capterra.com/p/138669/Motive/)[The Rand Platform](https://www.capterra.com/p/90012/IntelliRoute/)[Platform Science](https://www.capterra.com/p/199538/Platform-Science/)

Reason for choosing Samsara

Samsara seemed to be the most cost effective and user friendly product overall. We like that it also includes temp probes for our reefer trailers and we were able to purchase tablet interfaces instead of needing a specific device. The drivers can have the app backed up on their phone in case of incident and the tablet can double for them to watch training videos, access emails and messages and more.

Review Source

DF

Dan F.  
Customer Service Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "DFerranti Review"

April 12, 2024

5.0

Pros

It is easy to use, very helpful in coaching unsafe events.

Cons

It doesn't always identify drivers that have been using the same vehicle.

Review Source

DG

Dawn G.  
CFO  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Auto renewal contracts that are never signed."

June 14, 2023

5.0

The account manager is really only a sales rep that wants new units to be added. They can't do anything about helping with getting the auto-renewals stopped, which I never knew anything about. Billing doesn't show the serial numbers you have - so when we lost one - (A truck was turned into the leasing company and sold before we could get our Samsara out) 3 years ago, they won't let me get out of the contract. They are in it for the $$ not the long-term cust service and they outsource when you make phone calls to them and get disconnected.

Pros

Clear Videos, ease of installation, and nothing else

Cons

Customer service, Contracts have automatic renewals unless a 30-day written notice is sent and there is no notice of the renewal coming up.

Reason for choosing Samsara

They were the only ones back in 2018 with a good price.

Review Source

SH

Scott H.  
Service Supervisor  
Construction  
Used the software for: 1-2 years

### "Expectations Continue To Be Exceededed"

April 3, 2024

5.0

From the very start, it was obvious, that this was not just another GPS service. From the first class customer support, to the information, and ease of use. Implementation is so easy, therefore cutting down on time a tech spends on installation.

Pros

Where to start. Daily monitoring and ease of editing drivers logbooks. Sharing location (live) with techs and repair services, of down units. Allowing techs and others users creative limits on access to information. Reports, reports, reports. There are so many reports made available, and easy to understand. Customer support! Best customer support staff you can wish for.

Cons

It isn't on every machine we have in the fleet!

Review Source

PE

Patrick E.  
Transportation Coordinator  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Samsara is the best Fleet Management system in 2024."

April 4, 2024

5.0

Very high opinion of Samsara and all of their employees.

Pros

Ease of use, and the amount of information at our fingertips.

Cons

I wish they did not take humidity away from the sensor.

Reason for choosing Samsara

Best options and price for our needs. Had everything.

Review Source

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