# Page 28 | Samsara Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 28 - Is Samsara the right GPS Tracking solution for you? Explore 938 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/reviews

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Samsara

4.5 (938)

[View alternatives](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 28 - Reviews of Samsara

## Showing most helpful reviews

Showing 676-700 of 938 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BJ

Brandon J.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Has Potential"

October 26, 2020

4.0

There's so much potential with this company. I was extremely happy when I first signed up with them and had an excellent experience the first year and a half. It wasn't until I ran into my first issue and need help from customer service and accounting. My business is not valued at all. Another 1 until my contracts are finished and I will find another provider for my GPS and ELD services.

Pros

Very user friendly. Accurate and up to date latest information.

Cons

Absolute worst customer service I think I've ever dealt with in my professional 10 year career. You can not get a hold of them by phone. No matter how many voicemails you leave, no one ever returns your call. 2nd option is email. I don't know how many I've sent over the last few months to address one issue. No one responds or cares.

Switched from

[Motive](https://www.capterra.com/p/138669/Motive/)

Annual billing instead of monthly

Review Source

Response from Samsara

October 29, 2020

Hi Brandon, thank you for taking the time to share your feedback with us we always aim to put our customers first and are very sorry to hear this has been your experience. A manager from our Support team will be giving you a call so we can help address your concerns.

Christopher K.  
PLC Technician  
Food & Beverages  
Used the software for: 6-12 months

### "Great Newer System With Huge Potential"

September 12, 2019

4.0

The sales rep was a bit pushy, the management is very knowledgeable and eager to work with you, and the engineer they sent to help with commissioning was very helpful in making that process go smoothly and providing effective training. Samsara is great about quick responses, I don't have to wait long with a question.

Pros

A web-based vision system administration platform means being able to check on the camera feed and make adjustments in real time on my work laptop, home computer, cellphone, or tablet. The software is easy to set up and the implementation assistance Samsara provided made commissioning a simple task when compared to other industrial vision systems. The quality of the camera is apparent from the moment you take it out of the box, and the software is made with the modern user in mind. The other thing that really impressed me was that for what you pay, you receive free feature-rich firmware and software updates to your equipment during the life of your contract. This has already improved the effectiveness of our system quite a bit.

Cons

On the hardware side, connecting the camera system to our existing line equipment was a bit difficult since the unit is designed to work on 12VDC instead of 24VDC or 120VAC which are far more common in industrial control systems. On the software side, there is a noticeable amount of lag at times when making adjustments. I'm not sure if that's connectivity or optimization issues, but it can make fine-tuning a bit difficult.

Reason for choosing Samsara

The web-based software platform, ease of installation, included high-quality support, and free feature-rich software/firmware updates to our system. The other vision system providers we've worked with in the past would not have been competitive in price for those features, where they even had them.

Review Source

AR

Ajneel R.  
Safety Director  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "SAMSARA ELD, DASH CAM AND TRUCK TRACKING"

September 5, 2019

5.0

I HAD SMALL ISSUES WITH DEVICE GOING OUT, IT WAS QUICKLY RESOLVED BY SAMSARA TEAM BY THEM SENDING ME ANOTHER ONE IN 2 DAYS. I HAD ISSUES WITH THE WIRE THAT BROKE AND THEY REPLACED THE WIRE IN 2 DAY'S FREE OF CHARGE. WHENEVER I CALL THEY ARE ALWAYS THERE TO HELP WHICH I LIKE. PHONE CALLS WORKS AND EMAILS WORK ALSO. THEIR PRODUCT IS A GOOD PRODUCT TO HAVE AND UTILIZE FOR A COMPANY WHO LIKES TO SEE REAL TIME TRACKING. AS FAR AS DASH CAM THIS IS THE BEST PRODUCT YOU COULD EVERY HAVE. OUR TRUCK WAS SIDE SWIPPED WITH A CAR AND THE CAR CALLED CHP TELLING THEM IT WAS OUR TRUCK WHO HIT IT. LUCKILY DASH CAM WAS THEIR AND BEING A WEEKEND I CAN REMOTE ACCESS IT FROM HOME AND SHOWED CHP WHAT REALLY HAPPENED THEY LET OUR TRUCK GO AND GAVE OTHER PEOPLE TICKET AND TOWED THEIR CAR.

Pros

EVERYTHING WORKS THE WAY IT SAYS IT WILL WORK.

Cons

SO FAR WITH ALL THE EXPERIENCE WITH THIS PRODUCT THERE IS NO ISSUES

Reason for choosing Samsara

EASY TO USE PRODUCT WITH RELIABILITY AND GOOD CUSTOMER SERVICE SPECIALLY WHEN YOU NEED IT.

Review Source

TH

Trevor H.  
Logistics Sales Representative  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Samsara is a great tracking option for freight management."

July 20, 2023

5.0

Love this track-and-trace option. We always are happy when our carriers provide us a link for Samsara because we will have the most accurate updates.

Pros

I like Samsara for track and trace. We can literally watch trucks move down the road providing us with extremely accurate location updates for our customers and also help us derive the most accurate ETA's to shippers and receivers.

Cons

I may not fully understand the capabilities, but if this could integrate with macropoint that would be incredible for my additional customers that require different tracking. Or if it could integrate with our TMS.

Review Source

DS

Derek S.  
Owner  
Construction  
Used the software for: 1-2 years

### "Worst GPS tracking system "

January 16, 2024

1.0

Horrible. The worst business decision I have ever made. Please do not use this company.

Pros

None. I was initially impressed with the product and its features. No feature in the world is worth dealing with this nightmare

Cons

The hidden details in the contract are set to make it impossible to leave. Customer support after point of sale is the worst I have ever encountered

Review Source

Response from Samsara

February 7, 2024

We always aim to put our customers first and are very sorry to hear about your experience. We have located your account and can confirm that our Support team has resolved the issue.

SD

Scott D.  
Transportation Director  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Never knew how awesome Samsara is until we installed and began working with it."

March 9, 2023

5.0

From the product offering to the customer service, Samsara is A#1

Pros

Many hidden features that we simply did not expect; customizable options too!

Cons

What's not to like; we have been very surprised with all Samsara offers. They don't nickel and dime you to death either.

Review Source

NS

Nolan S.  
Fleet Management Administrator  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "Samsara is your GPS Solution"

August 18, 2023

5.0

Pros

The ability to have a GPS software that manages itself. Amazing customer service.

Cons

No cons. Samsara is continuously improving to the point where if theres an issue, there's a good chance it will be addressed in a future update.

Review Source

JC

Judith C.  
safety manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "It is a pretty good system"

July 27, 2022

4.0

It’s helping me stay compliant and maintain a good safety score.

Pros

The camera features are by far better than I’ve seen on other similar prices elogs

Cons

It’s not as user friendly as others. Some of these drivers need the simplicity not all the bells and whistles

Reason for choosing Samsara

We wanted a good real time camera system and Samsara has it

Review Source

HS

Heath S.  
Pharmacist  
Pharmaceuticals  
Used the software for: 2+ years

### "Samsara Review"

March 28, 2024

5.0

Pros

Samsara is an integral part of our operation. There are numerous benefits to the program. To name a couple, the ease of tracking in the system allows us to always know where our drivers are and give customers very accurate delivery times. The safety features of alerts and real time video keep us informed immediately if accidents happen.

Cons

There are really no major cons I can think of.

Review Source

AD

Andrea D.  
Manager  
Utilities  
Used the software for: 1-2 years

### "STAY AWAY FROM SAMSARA"

June 23, 2021

1.0

We have been with this company for over a year and finding the prices for the service and the shipping to be ridiculous and unaffordable at this point. They also charge $116 shipping to ship three tiny key fobs to us @ $12 each. Nowhere do they clearly state a cancellation clause - I've been looking everywhere for it. But they're telling me that we'll have to pay "a fee that is equal to a year of service for each device you are returning" as a penalty. And this is even if we return all the equipment. You are TRAPPED. It's like a gym membership scam. LISTEN TO THE COUNTLESS NEGATIVE REVIEWS AND STAY AWAY FROM THIS UNETHICAL COMPANY.

Pros

GPS tracking but NOT WORTH IT. And this form appears to be forcing me to say what I "like most" about them because it won't submit until I write something in this space.

Cons

Customer service is only nice when you're spending money. The moment you actually have a legitimate issue, they have a 'tough luck' policy, and they have no qualms about tell you 'too bad, you're under contract' instead of trying to work with you.

Reason for choosing Samsara

It was purchased before I got to the company, and I NEVER would have gotten into business with them. LISTEN to the countless reviews telling you to beware.

Review Source

Response from Samsara

August 6, 2021

Hi Andrea, we apologize for any inconvenience caused and have shared the feedback with the team. Thank you for being a valued customer.

Kevin M.  
Manager  
Consumer Services  
Used the software for: 6-12 months

### "Easy to use, does most of what we need"

February 15, 2019

5.0

Working with samsara has been good, initially watch out how you sign up with the overall contract, make sure you sign up through Samsara and not the financing company they send over first.

Pros

Uses google maps, so little to no learning curve on how to operate the GPS software. Quick refresh time, about 15-20 second delay from actual location when driving, very good compared to 1 minute delays from other companies. Easy to add locations in bulk through csv list importing, easy to see where vehicles are on the map and where they have been.

Cons

Route optimization would be nice, to be able to put in a list of addresses and click optimize. Currently you can only do this with delivery times, but if you are a service industry like mowing, it does not make sense to put in delivery time windows. CSV bulk address importing will duplicate entries if you upload a list with a few updates, so keep that in mind. Would be nice if it would recognize duplicates and ask if you want to update or skip them.

Review Source

AL

Andres L.  
Operations Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Next level tech."

September 5, 2019

5.0

Love it. We have a screen on the wall in our office, every time we have a customer that come to visit us they like the way it looks and we always get complements of what we can track with the software.

Pros

\*Easy to use \*Can be used on different platforms \*Looks very high tech

Cons

On the maintenance section-When you create a schedule for any particular unit you have to create multiple for each unit. On an our previous software we used to use before you only have to select a unit and then select what you needed to track ea. PM, DOT inspections etc.

Alternatives considered

[USFleetTracking](https://www.capterra.com/p/74368/USFleetTracking/)

Reason for choosing Samsara

have more features and have E-logs, GPS, Cameras all integrated.

Switched from

[Teletrac Navman DIRECTOR](https://www.capterra.com/p/38533/DIRECTOR-Fleet-Software/)

\*The software was not to standars \*Customer service was bad. Always took a long time to get someone on the phone for help and when you got one very rarely they could help you with the issue.

Review Source

NS

Nicholas S.  
Operations Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Samsara Review"

September 22, 2020

5.0

The total experience has been far superior to any of the other ELD or GPS companies we've worked with in the past.

Pros

Customer fueled app and software updates.

Cons

The company is growing so fast that you lose grasp of your initial contact people to newer roles and have to revert back to their support email. Responses are still handled in a more than sufficient time frame though so it hasn't been a real issue.

Alternatives considered

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[Motive](https://www.capterra.com/p/138669/Motive/)[Teletrac Navman DIRECTOR](https://www.capterra.com/p/38533/DIRECTOR-Fleet-Software/)[Rhino Fleet Tracking](https://www.capterra.com/p/155721/Rhino-Fleet-Tracking/)

Reason for choosing Samsara

Combination of Corporate options/pricing and ease of use

Switched from

[Teletrac Navman DIRECTOR](https://www.capterra.com/p/38533/DIRECTOR-Fleet-Software/)

Fees for equipment AND installation. Installs needed the trucks blocked for days costing $. Software was nothing special and customer service was a nightmare.

Review Source

AV

Andy V.  
Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Worst experience customer service not helping anything "

January 29, 2021

1.0

If you need better tacking or ELD look for somewhere else. If you sign up with Samsara they get you for 3 years and can't even get away unless pay full for three years.

Pros

Looks good that's all noting else is good

Cons

there ELS picks up violations in elog and no one able to remove the violation. Customer with just time waste zero help from then they just can say put note its in error but how driver can driver with violation on elog. We wish we have moved out from them log time ago.

Reason for choosing Samsara

issue with eld

Review Source

Response from Samsara

February 9, 2021

Hi Andy, thanks for your note. Samsara works closely with the FMCSA to ensure your fleet maintains compliance, and in response to a clarification from the FMCSA, admins are no longer able to edit automatically recorded drive time. You can learn more about this change here: https://kb.samsara.com/hc/en-us/articles/360052736671-Managing-Automatically-Recorded-Drive-Time. If we can provide any additional assistance, please give our team a call at 415-329-6900.

NM

Nicholas M.  
Business Analyst Driver Manager  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Great User Freindly Platform"

March 28, 2024

5.0

Pros

The ability to see the locations of trucks, routing, traffic, and data on the truck is amazing. It is also great to have E-logs in the same place.

Cons

Our integration with our TMS is not great however I believe that is more so due to our 3rd party integrator than a Samsara issue.

Review Source

SH

Sandra H.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Do not BUY!!!"

September 14, 2023

1.0

Worst Experience ever I paid for the year in advance and in not one month did i have all my systems working. I have 5 down now and they wont send replacements and wont answer the phone. DO NOT BUY THESE SYSTEMS!

Pros

Ease of use when they are working, cameras when they work

Cons

The systems break down constantly and service was suppose to send replacements for months now but have sent nothing, and now they do not answer the phone

Review Source

RF

Richard F.  
Safety  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Love me some Samsara"

March 16, 2024

5.0

I cant ra e enpugh about Samsara. We delt with other companys but none can compare.to Samsar. Love me some Samsara.

Pros

All the features and no options. Especially the camera system.

Cons

That we didnt get it sooner. The system just works.

Reason for choosing Samsara

Noneco.pared to theircamera system and how fast you get. Video.

Switched from

[Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/)

Imnitracs sucks. Didntwork. No support. Over charged us.

Review Source

JS

Jamie S.  
Fleet and Compliance Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Game Changing"

September 10, 2019

5.0

Game Changing. Time Saving.

Pros

Throughout the evolution of the product in our 18 months of use, the additional features have made navigation and reporting more simple for the user and administrator. Tracking hours of service and keeping 135 drivers compliant has changed from reviewing individual logs for accuracy to scanning for violations. Knowing how many hours a driver has available tomorrow at a glance makes an immediate impact on our logistics experts ability to assign work. It's not just drivers and compliance that benefit, our logistics team, dispatchers, compliance team and the clients in the vehicles all WIN.

Cons

Inability to prevent a driver that has logged out from being put back on duty. If a member of the fleet team moves a vehicle without logging in to that vehicle, the software places the unassigned movement on the log of the last person that was signed in.

Review Source

AA

Aywad A.  
Track and Trace Specialist  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Truckload tracking via Samsara"

July 27, 2023

5.0

Pros

This software is easy to use, modern UI so it's very intuitive for new users. Live tracking in real time, always working as intented.

Cons

Tracking links could have a little bit more information about the freight that is moving on it.

Review Source

LM

LeRoy M.  
Safety Director  
Building Materials  
Used the software for: 1-2 years

### "Very satisfied Customer"

September 30, 2020

5.0

We have been very happy with Customer service. The Cameras are very clear with good night vision as well.

Pros

Samsara has been an eye opener for us, not just in Compliance, but in aspects of safety as well. It has a built in accountability for each driver, and allows the Safety Director to access driving behavior as well. Speed, harsh braking and AI technology at stop signs has become a positive peer pressure for the drivers, at the same time reducing operating and maintenance costs per vehicle.

Cons

We are very happy with the software. It is meeting our expectations

Reason for choosing Samsara

Recommendation from another Flatbed Carrier. Clarity of image. Customer Support. Leading edge technology. We have not been disappointed.

Switched from

[The Rand Platform](https://www.capterra.com/p/90012/IntelliRoute/)

samsara offers an integrated Camera along with the ELD Software. They are current with ever changing technology and are continually making improvements to the operating system.

Review Source

AG

Ashley G.  
DOT Manager  
Retail  
Used the software for: 6-12 months

### "Love it!"

September 5, 2019

5.0

Love that we made the switch and even my supervisor is starting to love it more and more everyday.

Pros

I love how much this program offers; it has helped us majorly weed out the not so loyal employees. The ELD portion is simple and easy to use and I don't have to fight the guys to use it for their logs. They just want to use it. I love the camera system as it has helped us out with false reports on reckless driving and gives us a little sense of comfort knowing that we have those backing us up 100%.

Cons

The only issue I have seemed to notice is where we live in Nebraska sometimes when the trucks are going out in the sandhills; sometimes the trucks don't quite connect all the way. So the live feed gets a little jumpy, but it still keeps it up to date as best as possible.

Reason for choosing Samsara

Nothing moved me the direction that we needed to be. I knew what the owner wanted in a system, I knew what the drivers wanted in a system, and I knew what I wanted for the back office portion. The best part is; Samsara hit all those spots and more!

Review Source

JB

Jason B.  
Branch Manager  
Retail  
Used the software for: 2+ years

### "Samsara Review"

March 14, 2024

5.0

Excellent, nice to see where the truck is and relate approximate times to customers for delivery

Pros

Realtime location and route history, Levels of truck performance

Cons

Doesn't show speed or duration of stops, whether the speed limit is being met

Review Source

DM

Donnie M.  
Branch Manager  
Translation and Localization  
Used the software for: 2+ years

### "easy to use"

March 28, 2024

5.0

easy to install in the truck and very easy to use and understand

Pros

I can see where trucks are and the status

Cons

love samsara the ease of use and have no issues.

Review Source

MB

MITCHELL B.  
service and repair mechanic  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "good service"

March 21, 2024

5.0

Pros

very accurate and reliabale plus it also updates alot quicker and more frequent than verizon

Cons

all good dont really have any issues with this program

Review Source

TJ

Tom J.  
VP Operations  
Construction  
Used the software for: 2+ years

### "KEI Review"

April 25, 2023

5.0

Pros

The customer service. Both \[sensitive content hidden\] are awesome.

Cons

None really. We enjoy using the units. We are interested to see how our renewal will works.

Review Source

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