# Charityproud Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Charityproud the right Nonprofit CRM solution for you? Explore 88 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167584/Charityproud/reviews

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Charityproud

4.7 (88)

[View alternatives](https://www.capterra.com/p/167584/Charityproud/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated June 3rd, 2026

# Reviews of Charityproud

Ease of use

4.4

Customer Service

5.0

## Pros and Cons in Reviews

YP

Yvette P

Office Mgr. and Exec. Asst.Civic & Social Organization, 2 - 10 employeesUsed the software for: 6-12 months.

“The platform allows us to manage so many aspects of our work in one place, and the support we’ve received—across technical, account management, and accounting—has been consistently responsive and helpful.“

April 27, 2026

AV

Alexis V

Fundraising Campaign CoordinatorMental Health Care, 201 - 500 employeesUsed the software for: 1-2 years.

“We would like to create monthly newsletters to send out to our constituents, but Charityproud's email system doesn't allow us to design a newsletter how we would like it to.“

June 4, 2026

YP

Yvette P

Office Mgr. and Exec. Asst.Civic & Social Organization, 2 - 10 employeesUsed the software for: 6-12 months.

“It also helps us manage information related to our future homebuyers and current homeowners, which has been incredibly valuable in keeping everything organized in one place.“

April 27, 2026

YP

Yvette P

Office Mgr. and Exec. Asst.Civic & Social Organization, 2 - 10 employeesUsed the software for: 6-12 months.

“For example, the “Affiliations” list within constituent records is spread out across rows in a way that is difficult to read because of the spreadout layout.“

April 27, 2026

ML

Michele L

Community Engagement SpecialistNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months.

“The platform itself offers a great support center with videos, tutorials, recorded webinars, and an system updates section. But, when we need extra help, Cameron is just an email (or even a phone call) away, always responding quickly and thoroughly.“

September 25, 2025

SR

Sheila R

Family Services CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months.

“This can lead to duplicate or inconsistent records that require manual cleanup to maintain data integrity.“

May 6, 2025

ML

Michele L

Community Engagement SpecialistNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months.

“Charityproud is also responsive to system update or tweaks based on customer feedback. While they can't accommodate every single request, they have made modifications to address specific needs, which shows they truly listen to their users.“

September 25, 2025

PB

Paul B

Housing and Credit Program AdministratorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years.

“It does not have this feature at this time, and requires many extra steps in order to create appointments for clients. “

January 11, 2024

## Showing most helpful reviews

Showing 1-25 of 88 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LT

Lucinda T.  
Executive Director  
Construction  
Used the software for: 1-2 years

### "Charityproud is a great, cost effective, constituent management system"

June 3, 2025

5.0

The staff are great to work with. They provided guidance and support to help us transfer data from our old donor management system to Charityproud and are super responsive whenever we reach out.

Pros

Charityproud allows us to easily track data on donors, volunteers, grants, events, and clients. I appreciate the home ownership application module that allows applicants to upload all the necessary information and documents for review and action by staff.

Cons

There are so many reports available that it's sometimes hard to find the one that best meets our needs. I suspect if I spent a little more time with the online training modules, I'd be able to navigate this more easily.

Alternatives considered

[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/)

Reason for choosing Charityproud

Built-in module for homeowner applications

Switched from

[DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)

Donor Snap didn't have all the features we needed. Charityproud has a homeowner application module customized for Habitat affiliates like ours.

Review Source

TG

Tamara G.  
Regional Executive Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Best platform for growing non-profits"

May 5, 2025

5.0

Overall, we love the platform. It is affordable and meets all thed needs of a small but growing non-profit. We love the reporting features the best.

Pros

The customer/client support is the best of any donor management software. We speak to a real person when we need help with a report or simply trying to achieve whatever the desired result is. The onboarding training and support is comprehensive and there is tons of ongoing trainings as well so you are getting the most our of your system.

Cons

The aesthetics of the public facing donor pages could use work. I wish we had a little more design control over what the donor pages looks like.

Alternatives considered

[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)

Reason for choosing Charityproud

cost and more features suited for the small size of the organization.

Switched from

[NGP VAN](https://www.capterra.com/p/148396/NGP-VAN/)

The cost of the software and customer support made switching easy.

Review Source

Response from Alboddo Technology

May 7, 2025

Thank you so much for the kind words, Tamara! We're happy to hear that our customer support, training, and features have been helpful to you and your team. We're proud to support growing nonprofits like yours!

LS

Luke S.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Quest Review "

July 17, 2023

4.0

Overall I do not regret using CP or the experience I had with the employees.

Pros

The support from \[sensitive content hidden\] and her willingness to hop on calls very immediately! Not a lot of software service companies that offer that level of one-on-one support.

Cons

A little slow moving and hard to sync with other nonprofits softwares. Not a super simple user interface for the constituents and people we had use to fill out forms or sign up for events.

Review Source

NK

Nate K.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Charity Proud-Great Value"

April 30, 2025

5.0

Overall, CharityProud is a phenomenal value for the cost and is a crucial tool in our non profit's arsenal.

Pros

I really love being able to pick up the phone and talk to a human who has been able to solve my problems each time I've had an issue!

Cons

CharityProud has so many options and can be modulated in so many ways that it can be a bit overwhelming at first to run reports/create events/etc.

Alternatives considered

[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Givebutter](https://www.capterra.com/p/172048/Givebutter/)

Reason for choosing Charityproud

Customization and, at the time, membership management capability (we no longer need that)

Review Source

Response from Alboddo Technology

April 30, 2025

Nate, thank you so much for your kind words and feedback. We are honored to serve great organizations like yours!

ST

Stephanie T.  
Director of Development and Communications  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Best move we made!"

July 18, 2025

5.0

Pros

Charityproud helped us combine multiple platforms for tracking volunteers and fundraising into one. It has also allowed us to be more organized, especially for fundraising events and donor relations.

Cons

We are a unique organization, so there are some things we have had to figure out to work best for us, but \[sensitive content hidden\], our rep, has done a great job guiding us in this.

Switched from

[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)

We needed to combine platforms for volunteer and donor management. I like all the organization and features Charityproud provides.

Review Source

JL

John L.  
Donations Manager  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Donations Manager"

May 8, 2025

5.0

Incredible! It's a big upgrade over what we have been using as our CRM.

Pros

Its ease of use, automation of sending out receipts, and in depth reports. Also, \[sensitive content hidden\] has been amazing at getting back to us when we have questions about using Charityproud.

Cons

Nothing! It has been great so far. We have not experience anything that has hampered our Charityproud experience.

Alternatives considered

[Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Givebutter](https://www.capterra.com/p/172048/Givebutter/)[Giveffect](https://www.capterra.com/p/146150/Giveffect/)[Give Lively](https://www.capterra.com/p/177952/Give-Lively-full-fundraising-platform/)

Reason for choosing Charityproud

It had many of the features we needed while also being affordable for our org.

Switched from

[CiviCRM](https://www.capterra.com/p/79192/CiviCRM/)

Our previous CRM was archaic (lack many modern features) and broken. The CRM would constantly break and produce incorrect data in reports. It was costing us donors and volunteers.

Review Source

AF

April F.  
Executive Director  
Performing Arts  
Used the software for: Less than 6 months

### "Much better for us then DonorPerfect"

September 10, 2024

5.0

Everyone was very helpful and walked me through each step for setup. It is easy to set up new campaigns and track everything.

Pros

I love how easy it is to use and get up and running!

Cons

Nothing, the setup was easy and tracking donations is quick.

Switched from

[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)

DonorPerfect was too much for us and hard to navigate.

Review Source

Response from Alboddo Technology

September 16, 2024

Thank you so much for your kind words! Your feedback means a lot to us.

LB

Leslie B.  
Founder and Board Chairperson  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Excellent Product and great value!"

August 5, 2024

5.0

Very positive experience of onboarding and continuing support. I know there are features that we are not utilizing to their fullest and I hope as time goes on we will make better use of all the charity Proud has t offer.

Pros

Very responsive program that completely meets our needs. The account rep is awesome and we have access to unlimited support.

Cons

It can get overwhelming to learn all the features.

Alternatives considered

[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)

Reason for choosing Charityproud

Primarily because of unlimited customer support and it had all the features we needed.

Review Source

Response from Alboddo Technology

August 13, 2024

Thank you so much for your kind review! Our clients are truly our #1 priority, and we are so glad that you are finding great value in the system's features and our unlimited free technical support!

DK

Diane K.  
Development Director  
Hospital & Health Care  
Used the software for: 2+ years

### "CharityProud Development Office Review"

February 12, 2021

5.0

We are able to capture more inclusive donor data and eliminate multiple data entry points. This allows our mailings and e-communications to reach a larger audience. With more inclusive data we're also able to segment our donor population as needed.

Pros

The software is able to provide consistent management of various projects within one system, alleviating the need for multiple systems. CharityProud allows for customization within the system to meet the needs, and changing needs, of our non-profit organization. This was extremely important during the COVID pandemic as we needed to move to new ways of donor engagement. The system also provides improvements based on user needs, and continues to update and create new features.

Cons

Some of CharityProud's terms and data entry options are not intuitive to the user. The main dashboard/screen contains multiple use options, and can sometimes be overwhelming to the user, especially new users with limited donor data knowledge.

Alternatives considered

[GiveSmart](https://www.capterra.com/p/130794/GiveSmart/)

Reason for choosing Charityproud

CharityProud's features met our organization's data needs, and because the system is continuously making improvements and adding new features we're able to use the system for new projects and capture more data. The staff at CharityProud were knowledgeable about our field and were open and responsive to all our questions.

Switched from

[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)

Our staff found DonorPerfect hard to use, and with frequent staff turnover during implementation, the data entered was not consistent or useful to our needs. CharityProud also offered more features and customization for all our projects, eliminating multiple system usage.

Review Source

Response from Alboddo Technology

February 15, 2021

Thank you for sharing, Diane! We're going to be rolling out some new customer support tools soon within the system that may help new users with ease of use. We'll keep you posted!

JS

Jen S.  
Treasurer  
Non-Profit Organization Management  
Used the software for: 1-2 years

### " 1 year of Charity Proud"

January 28, 2026

5.0

My overall experience with Charityproud has been very positive. The platform is easy to navigate and provides detailed, reliable information for donors, volunteers, reports and campaigns. This saves time and makes it much easier to stay organized and track progress.

Pros

I really appreciate how easy Charity Proud is to use, and how detailed the reporting and campaign information is. It makes it simple to track everything and stay on top of our campaigns without a lot of extra work.

Cons

The thing that I like least about Charity Proud is that we didn't find it sooner ;) If I had to pick something it would be the inability to import myself instead of having Charity Proud do it.

Review Source

Response from Alboddo Technology

February 6, 2026

Thank you for the thoughtful review, Jen! We’re happy to hear Charityproud saves you time and makes it easier to stay organized.

SM

Stella M.  
Guest Services Manager  
Museums and Institutions  
Used the software for: 6-12 months

### "Best user-friendly system for non-profits"

February 12, 2021

5.0

The customer service from Charity Proud is incredible - they have helped us since the beginning for an easy and seamless transition into the platform, and we can always call/email our representative with questions. This software has helped us record our fundraising data and make it into usable, organized, informative data!

Pros

The software is very user-friendly and intuitive to use, making it easy for different team members to not only input data but also retrieve using their reports and other great functions

Cons

The feature to write letters in Charity Proud is a little tricky to use and print since it is not the same format as a Word document, if there was a way to make Charity Proud text box connect to Word that would be really helpful. Besides that, it's an amazing software platform!

Switched from

[Blackbaud Altru](https://www.capterra.com/p/212448/Blackbaud-Altru/)

Blackbaud Altru is not designed for fundraising

Review Source

Response from Alboddo Technology

February 15, 2021

Thank you so much for your feedback, Stella! We're working on making the mailings tools a little easier to use and will keep you informed of any updates.

HT

Harmony T.  
Development and Events Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Multi-solution platform"

February 12, 2021

5.0

I am so pleased with the integration and customer service. We will be recommending this CRM to others in our community.

Pros

CharityProud ha allowed us to streamline donations, volunteer registrations, and more, eliminating the needs for multiple contracts with multiple companies.

Cons

Some parts of the software are not super intuitive, like the mailings and reports. It is the biggest learning curve for our team still.

Alternatives considered

[Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)

Reason for choosing Charityproud

Cost and integration capabilities with Constant Contact, stripe, and Quickbooks.

Review Source

Response from Alboddo Technology

February 15, 2021

Thank you so much for sharing, Harmony! I'll relay your feedback to the product team. We're going to be rolling out some new step-by-step tools soon that will definitely be helpful in Mailings and Reports.

AK

Anessa K.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Fantastic Service!"

February 17, 2021

5.0

We didn't have a way to track volunteer hours before we started using CharityProud - now we do! It's also very easy to track donations, grants, and how our fundraising efforts are going.

Pros

CharityProud is easy to use and integrate with our existing systems. It makes donor and volunteer tracking a breeze. The customer service is fantastic and very responsive to questions and when I need help.

Cons

I wish that it would have better integration with Microsoft Office programs for mailings.

Switched from

[Keystone](https://www.capterra.com/p/196892/Keystone/)

Keystone didn't offer us the ability to access our donor database remotely or track volunteer hours.

Review Source

Response from Alboddo Technology

February 19, 2021

Thank you so much for sharing, Anessa--I'm glad to hear the volunteer tool has been a big improvement!

SR

Stephen R.  
Board Member, Volunteer Management  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "We love Charity Proud"

July 30, 2025

5.0

Very positive. For the most part, we are able to manage our database of donors and volunteers very well

Pros

Definitely customer support. \[sensitive content hidden\] is not only prompt, but knows her product in depth. Every email I send, she responds quickly, and always has the perfect explanation or fix for my problem. Although I don't personally use donor management, our treasurer and others are very pleased with this feature as well

Cons

This is not really a con per se, but the only problem I have is that it has so many features, I sometimes have difficulty finding the right path to my objective. But again, \[sensitive content hidden\] is so helpful, there is little holdup. And as I learn more features (I'm 75 years old, so not as tech savvy as someone younger), I am able to use what I learned and do it correctly the second time around.

Review Source

Response from Alboddo Technology

July 31, 2025

Thank you for the kind review, Stephen! We're so glad our platform has been a good fit for your organization.

TT

Tim T.  
President  
Construction  
Used the software for: 6-12 months

### "A win for us"

April 29, 2025

5.0

We have been very happy with the online as well as personal support, the quick response to questions, and the friendliness and knowledge level of our contacts.

Pros

The interface is very intuitive. It is easy to navigate around. Even folks who are not real computer savvy are able to use the software.

Cons

Like any software there are parts of it that would make our job easier that we have not yet identified.

Review Source

Response from Alboddo Technology

April 30, 2025

Thank you so much for your kind words, Tim! We're thrilled to hear that Charityproud has been easy to use for your team and that our support has made a positive impact. We're always here to help!

AP

Angie P.  
Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Amazing Program!"

June 21, 2024

5.0

The customer service we have received through charity proud is by far the best customer service I have received from anything both personally and professionally in a very long time. \[sensitive content hidden\], who is our assigned rep has been phenomenal to work with and patient with any questions we have had. She is very hands on and eager to help navigate every step of the way!

Pros

It can be customized to our organizations needs.

Cons

I would love to see it implement a texting campaign feature for fundraising or updates to donors.

Reason for choosing Charityproud

Excellent price for everything the program had to offer

Review Source

RD

Rose D.  
Resource Development Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "User-friendly and awesome customer support!"

March 2, 2021

5.0

I have been very pleased with CharityProud overall! Working at a small organization and on a one person development team, I was overwhelmed by the possibility of not only choosing new software but learning it and teaching it to others. I am thankful for CharityProud's customer service (shoutout to \[SENSITIVE CONTENT HIDDEN\]!) for all of their support throughout the implementation process and beyond! Two years in, I am still able to reach out to our representative with any question and can expect a quick and helpful response. Recently, Charityproud even saved our affiliate money by helping us to combine services with our email marketing. I appreciate Charityproud's overall attention to detail and concern for the organization they serve.

Pros

CharityProud was built with nonprofits like ours in mind - which I love! It's user-friendly and comes equipped with helpful hints and video tutorials built into the software. Before CharityProud, my affiliate did not have a working database. Now we are able to register volunteers online, accept donations online, and easily launch fundraising campaigns and events. It's also super easy to run reports on donations and volunteer data for presentations to board members. Our data was integrated quickly without any issues and the customer support throughout from CharityProud was invaluable. Now that I am two years into using the software, I am really seeing the benefits of being able to to track data. I can finally set fundraising goals based on data and understand our community of support even better.

Cons

Overall, I think there are a few kinks that just need to time to be worked out that could help with the overall smoothness of the site. I think one area for improvement involves the ease of accessing processed volunteer documentation such as waivers that hold emergency contact information. When trying to access emergency contact info from the completed waiver, our construction coordinator has to login into CharityProud from the URL (no mobile app) and click several buttons before accessing this information. I feel like this could be streamlined better, or maybe I'm misunderstanding how to make this easier to access for him while out in the field. I do think a mobile app component to the software would assist with these issues.

Review Source

Response from Alboddo Technology

March 4, 2021

Thank you for sharing this feedback, Rose! I appreciate your specific example of that area of improvement and will give it further thought on how we might be able to simplify that process.

AB

Amy B.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Support and integration "

February 12, 2021

5.0

We use CP for a very large P2P fundraising event (where we clear nearly $185k) and we use it for smaller fundraising events and campaigns. It works very well for any size event! We are working more with it now to better utilize it for relationship building with donors.

Pros

Charity proud has exceptional support. I have made relationships with them like they are part of our team and they work hard and quickly to address any issues that I have had. Further, CP works well as I create content for our website and in exporting to Quickbooks. The export to QB is not perfect since, of course, they are two totally separate products. However, it is better than other platforms that I have used.

Cons

Charity Proud is very intuitive to use. If I had to say what I like least, it is probably that CP requires multiple steps to accomplish things like registration. It is not hard -- it just takes a little more time. However, for the price of the annual subscription and the support that our small nonprofit receives, I will gladly take that extra time. Further, after using the software for nearly two years, they have asked for feedback and how to improve. I am sending my "wish list" to them and I know they will actually read it and address it.

Reason for choosing Charityproud

We searched three other products that all seemed to have the ability to work well, at a price we could manage, for our small-medium sized non-profit. We ultimately chose CP because of the access to support.

Review Source

Response from Alboddo Technology

February 15, 2021

Thank you so much for sharing, Amy--I look forward to when we can reconnect in person again!

SM

Sarah M.  
Director of Philanthropy  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Intuitive platform and responsive support"

February 12, 2021

4.0

I have been incredibly pleased with not only the set-up and data migration process, but with the team's willingness to integrate suggestions and improvements along the way. Last but not least, our client account rep is top notch and is a true partner in helping use to the tool to its greatest capacity and to elevate development operations to meet best practices.

Pros

The ability to access donor giving history, engagement, and bio data at a glance via the dashboard is fantastic. Intuitive gift entry procedures and easy generation of donor communications (thank you letters etc...) have made cross-training our staff simple. Additionally, the ease of data reporting is key to helping us make strategic and data-driven decisions to guide our efforts, forecast performance, and identify opportunities.

Cons

An opportunity exists for the user interface side of the platform to be more mobile friendly - making it easier to access donor data and to record touchpoint/notes while on the road. Also, on the heels of tax receipt preparation, there is opportunity to allow further customized receipt generation (or building blocks for summary tables) to help charities abide by IRS guidelines pertaining to gifts like stock, and other gifts that must be assigned a tax valuation by the donor as opposed to the charity...

Switched from

[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)

Ease of use and cost

Review Source

Response from Alboddo Technology

February 15, 2021

Thank you so much for sharing, Sarah! We appreciate your feedback and I will share it with our product team.

LO

Lisamarie O.  
Program Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Easy to use, great customer service"

February 17, 2021

5.0

Our data migration was incredibly smooth. We had the best support in the team at Charityproud and are so thankful for their willingness to continue to teach and help us along the way.

Pros

We love how easy it is to track volunteer hours, Partner Family hours and donations. It's easy to see how someone has been involved over a period of time. I love the ability to see the whole picture of a constituent and their continued involvement with our organization. Data is cohesive and easy to navigate.

Cons

There are some features that we wish we had included, such as mortgage reporting tools. The software capabilities we DO have are excellent!

Reason for choosing Charityproud

We chose Charityproud because they were open to our ideas for additional features, the cost was fair, and the capabilities were more than we hoped for. Our contacts at Charityproud have been so helpful as we migrated our data, set up our first events, and ran our first reports! We are so thankful for their continued support.

Review Source

Response from Alboddo Technology

February 19, 2021

Thank you so much for sharing, Lisamarie--it's been such a pleasure working with you and your team!

KR

Kim R.  
VP of Development  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "CharityProud Review"

February 26, 2021

4.0

Overall we like the product and that it has integrated many of our systems. I am still learning how to effectively use the product a year in. The best part of the experience was working with \[SENSITIVE CONTENT HIDDEN\].

Pros

I like that the functionality and that the product has volunteer, ticketing and peer-to-peer components.

Cons

I wish the product had an auction component. Running reports is not intuitive to me - part of that is the language - static report - dynamic report... I want to be about to grab and modify reports by date, campaign, mini-campaign, etc. We came from Giftworks and while I like CharityProud better in most ways, Giftworks reports are way more intuitive and easier to navigate.

Reason for choosing Charityproud

Integrated systems and the fact that \[SENSITIVE CONTENT HIDDEN\] knows and speaks the Habitat for Humanity language and understands how we work.

Review Source

Response from Alboddo Technology

March 1, 2021

Thank you so much for sharing your feedback, Kim! Please let me know if you would like some additional training on our reporting tools.

CL

Charlotte L.  
Development Officer  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Charity Proud is Amazing!"

February 12, 2021

5.0

Charity Proud has made my job so much efficient. I use it daily when communicating with donors. It is extremely user friendly.

Pros

We switched from Sales Force to Charity Proud to help us with our donor management and stewarding. Our data was a mess before we made the switch. We were blown away with how fast we got our data transferred, cleaned, and organized on Charity proud with the help of their team. Our favorite feature is the touchpoints. It helps us steward our donors and keep track of it. This has increased our donor dollars and involvement. We also really love how you can track volunteer hours and in kind donations on this platform. We were unable to do that beforehand.

Cons

We have no improvements I can think of. Whenever I have an issue or am confused by something within Charity Proud, our rep responds and helps us promptly.

Reason for choosing Charityproud

The customer service and reviews from another organization.

Review Source

Response from Alboddo Technology

February 15, 2021

Thank you so much for sharing, Charlotte--I look forward to when we can see each other again in person!

BL

Bri L.  
Fund Development Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "The right solution"

February 12, 2021

4.0

The customer service is one of Charity Proud's greatest strengths. I receive prompt, helpful and knowledgeable responses from our rep, Katie. This is exceptionally impressive given our 6-hour time zone difference! She is highly informed about the Habitat world and knows how to expertly apply CP's capabilities in the ways that matter most to us.

Pros

I love that we store all constituent data (volunteer, partner family & donor) under 'one roof'; MailChimp and other integration,

Cons

I would like user-friendliness in the messaging centers (i.e. drag and drop or branding opportunities (colors, etc.)

Reason for choosing Charityproud

The price point and also that many of its features were built specific to Habitat needs (i.e. partner families)

Review Source

Response from Alboddo Technology

February 16, 2021

Thank you so much for sharing, Bri--we appreciate your business and feedback!

PK

Peter K.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Charity Proud is great for small to mid sized organizations"

February 12, 2021

5.0

Pros

We love the ease of use and wonderful customer support! The integrated donation site and peer to peer is a wonderful addition that allowed us to replace two software packages with one.

Cons

The learning curve was pretty steep for us. Our old system was access based and going to a cloud based system required a bit of time. The customer service and support were crucial for us.

Review Source

Response from Alboddo Technology

February 15, 2021

Thank you so much for sharing, Peter--we appreciate your business!

WF

Winn F.  
Executive Vice President  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Strongly Recommend"

February 12, 2021

5.0

Pros

The functionality compared to a previous product we used is exponentially better and the personal training could not be matched compared to the previous product we used.

Cons

Currently, Charity Proud provides everything this we need. As we grow I feel confident that CP will be willing to hear our concerns or needs to adapt and will work to adapt with us.

Reason for choosing Charityproud

Price, customer support and functionality

Review Source

Response from Alboddo Technology

February 15, 2021

Thank you so much for sharing, Winn! I look forward to when we can reconnect in person again.

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