# Alvaria Cloud Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Alvaria Cloud Software - reviews, pricing plans, popular comparisons to other Call Center Workforce Management products and more.

Source: https://www.capterra.com/p/167594/Alvaria

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# 

 Alvaria Cloud Software Review 2026: Features, Integrations, Pros & Cons

Last updated on December 14, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Alvaria Cloud

## What is Alvaria Cloud?

Alvaria Cloud is the only enterprise cloud contact center solution that allows you to adopt best-of-breed Customer Experience (CX) and Workforce Engagement Management (WEM) applications modularly. Start with one or more applications and then add applications with ease when ready for additional capabilities, as your needs change. With the Alvaria Cloud Platform, you have the advantage of knowing that all provisioning, security, user management and other administrative tasks are already configured

## What is Alvaria Cloud used for?

[Call Center Workforce Management](https://www.capterra.com/call-center-workforce-management-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/)

Top alternative

Featured

Overall rating

Based on 18 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$90

Per Year

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Alvaria Cloud

4.3 (18)

VS.

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

$90

Per Year

Starting Price

$61

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (18)

Ease Of Use

4.0 (262)

Value For Money

4.1 (16)

Value For Money

4.2 (218)

Customer Service

4.1 (16)

Customer Service

4.0 (226)

## Alvaria Cloud alternatives

Highest Rated

[4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

Starting price

$75.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/)

[Five9](https://www.capterra.com/p/132405/Five9/)

[4.2 (481)](https://www.capterra.com/p/132405/Five9/reviews/)

Starting price

$159.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/132405/Five9/)

[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

Starting price

$71.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Agent Interface

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Agents can view and manage all customer requests and interactions.

Automated Routing

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Tickets are automatically assigned to specific agents based on predefined rules

Call Recording

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Computer Telephony Integration

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Computer-telephony integration is the use of computers to manage telephone calls

IVR

4.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Multi-Channel Communication

3.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Alvaria Cloud 42 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Agents can view and manage all customer requests and interactions.

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Tickets are automatically assigned to specific agents based on predefined rules

Distribute/route/connect calls

A call center that both makes and receives calls

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Provide agents with a typical response for common call subject matter

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Computer-telephony integration is the use of computers to manage telephone calls

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Alter the layout and content of reports

Assign working shifts or tasks to employees based on their availability

Designed for call centers

A call center that primarily receives calls, typically customer service focused

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Predict labor requirements based on past and present data/trends

Ability to chat online in real time

Agents choose who to call and when

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

A call center that primarily makes calls, typically sales focused

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

System calls multiple numbers at once and connects the agent to the first number that answers

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.

Monitor wait time and abandonment for incoming requests that have not been routed

Receive data and information in real time

Active reporting of data and metrics

View and track pertinent metrics to find patterns and gain insights from data

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Computer-based system that allows users to send and receive voice messages

A set of processes to optimize the productivity of its employees

Get Advice

We can help you find the software with the features you need.

Features

4.4 (18)

4.4

Based on 18 reviews

## Pricing

Value for money

4.1 (16)

Basic

$90.00

Per Year

Value for money

4.1 (16)

4.1

Based on 16 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.1 (16)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (16)

4.1

Based on 16 reviews

## User reviews

Overall rating

4.3

Based on 18 reviews

Filter by rating

5(8)

4(9)

3(0)

2(1)

1(0)

Mentioned topic

Sorted by most recent

BC

Breanne C.

Operations Strategy Specialist

Banking

### "Alvaria Cloud"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

September 15, 2022

Pros

WFM is user Friendly, easily manageable, and the SMEs are really knowledgable.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PG

Paul G.

Sr operations specialist

Banking

### "Dialer"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

September 15, 2022

positive so far

Pros

Dialer access is functional and top tier.

Cons

Setup seems a bit lacking (missing things like compliance hub on a fresh install)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

YY

Ye Y.

Managed Service

Information Technology and Services

### "Ye Yi"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

September 30, 2021

Pros

Outbound Call Center, Performance Management, Predictive Dialer Software, and Campaign Management.

Cons

Real-Time Monitoring and Multi-Channel Communication.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DM

David M.

Senior Analyst, Mktg Programs

Hospital & Health Care

### "Aspect VIA Best in Class"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 27, 2021

The implementation was great and it was smooth transition. Aspect was outstanding.

Pros

The cloud base features and the ease of administration to the system. The CX is robust and an outstanding feature on how our calls are delivered. The phone reps love the VIA Engagement center as they can see there performance and calls stats on a daily basis.

Cons

There is nothing I dislike about the product.

Switched from

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

Aspect provides better overall product and support.

Alternatives considered

[Five9](https://www.capterra.com/p/132405/Five9/)

Reasons for choosing Alvaria Cloud

Aspect delivers a far more superior product.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JG

Joe G.

Head of Patient Communications

Medical Practice

### "Aspect Service & Reporting"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

3/10

May 5, 2020

We did not have a great overall experience with the aspect products

Pros

Aspect was recognized as a top tier Contact Center company

Cons

Poor reporting accuracy and little flexibility

Alternatives considered

[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

Reasons for choosing Alvaria Cloud

Price and reputation

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 7, 2020

Thank you for your candid feedback on Aspect Via. We are sorry to see you're not happy with the reporting functionality, and we will share this with our product team. We'll also send your feedback on to your account team, who will reach out to follow up. Thank you for your input.

RS

RONALD S.

Digital Administrator

Telecommunications

### "Aspect Via Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 17, 2019

It's a great product recommendable to use especially for big brands to help in supporting their customers.

Pros

Allow easy interaction between customers and support agents. It plays a big role on social media as it captures all social media sites i.e Twitter, Facebook and bring traffic in one place to handle in real time. It's very easy to use and less time training is required. It helps to track agent performance and service levels depending on the metric set You can personalize all settings from graph, percentages and service levels tracking metrics

Cons

It needs a fully registered software to enjoy all features, the trial version is limited

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Director of Business and IT

Financial Services

### "Ok, but not great..."

4.0

Overall Rating

4.0

4.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

0.0

0.0

Likelihood to Recommend

2/10

September 17, 2018

Pros

I'm not crazy about this software. It works, but is lacking in a lot of areas.

Cons

Maybe it's the way my employer has it set up, but is is just not user friendly. It seems overly complicated.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DP

Diana P.

Workforce Management Lead

### "Love Aspect's ease of use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

April 24, 2018

Pros

Easy to navigate and the reporting features are very useful. Used IED in the past and it was a horrible experience.

Cons

Haven't found anything yet. I find it very easy to navigate, training and support has been awesome, I just wish we could get it running faster (but that isn't an Aspect issue.)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 25, 2018

Diana, Thank you for taking the time to review Aspect Via and for giving us such high marks! We are thrilled to hear that you love the ease of use, and that the training and support have been awesome. We appreciate your feedback and will forward it on to our internal teams for review. -The Aspect Team

LP

larry p.

L&D

Banking

### "break the chains of limitations"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 19, 2018

Pros

this application is very easy to use, easy to learn, and easy to teach. we have been using this for several years and since implementation, we have not looked back.

Cons

Other than one minor issue, not really related to the product, I don't have any cons to address. I am not sure of the scalability of the product, but I would recommend researching this if you are planning on growing.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Analista financiero

### "All communication is more fluid with our clients, if they are happy us even more."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 15, 2018

Simplify and unify with native cloud customer self-service, contact center interaction management and workforce optimization capabilities.

Pros

I know this software well. It is really efficient, very easy to use and that makes it unique. I use it every day with my clients, there has never been any interruption in communication. Everything is more fluid, without a doubt it is a very useful tool.

Cons

This is definitely better software than I used. There is nothing that you do not like. It really is very efficient.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 17, 2018

Thank you for taking the time to review Aspect Via and for the 5-star rating! We appreciate your feedback and will forward it on to our internal teams. -The Aspect Team

[View all Reviews](https://www.capterra.com/p/167594/Alvaria/reviews/)

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