--- title: "Alvaria Cloud Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Alvaria Cloud Software - reviews, pricing plans, popular comparisons to other Call Center Workforce Management products and more." source_url: "https://www.capterra.com/p/167594/Alvaria/" page_type: "product" language: "en" --- # Alvaria Cloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Alvaria Cloud ## What is Alvaria Cloud? Alvaria Cloud is the only enterprise cloud contact center solution that allows you to adopt best-of-breed Customer Experience (CX) and Workforce Engagement Management (WEM) applications modularly. Start with one or more applications and then add applications with ease when ready for additional capabilities, as your needs change. With the Alvaria Cloud Platform, you have the advantage of knowing that all provisioning, security, user management and other administrative tasks are already configured ## What is Alvaria Cloud used for? [Call Center Workforce Management](https://www.capterra.com/call-center-workforce-management-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $90 Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Alvaria Cloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.alvaria.com&name=Alvaria Cloud) ## Alvaria Cloud Overview Updated August 2026 AI summary Alvaria Cloud provides midsize and enterprise organizations with cloud-based tools for managing call center operations, focusing on workforce management, call distribution, and customer experience. It features agent interfaces, employee scheduling, call recording, performance metrics, and queue management, while also supporting call monitoring, API integration, and analytics to help teams optimize staffing and service quality across contact center environments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Alvaria Cloud 4.3 (18) VS. [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $90 Per Year Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (18) Ease Of Use 4.8 (885) Value For Money 4.1 (16) Value For Money 4.5 (796) Customer Service 4.1 (16) Customer Service 4.6 (816) ## Alvaria Cloud alternatives Highest Rated [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/167594/Alvaria/alternatives/) ## FAQs about Alvaria Cloud Overview ### Which roles and teams benefit most from Alvaria Cloud? Alvaria Cloud is most used by contact center leaders, operations managers, and IT administrators who need to manage routing, workforce planning, and service performance. Customer communications teams use it to improve outreach and agent productivity, while executives and analysts rely on reporting to monitor efficiency, staffing, and business outcomes. Answer based on 18 reviews Overview ### What company size and specific industries is Alvaria Cloud built for? Alvaria Cloud is designed for mid-market and enterprise companies that need a cloud contact center or workforce optimization solution for teams of 150 or more agents. It fits organizations running larger customer service or support operations rather than small businesses. Features and Usability ### What are the key features of Alvaria Cloud? Alvaria Cloud includes automatic call distribution, predictive and progressive dialer options, IVR, queue management, and automated routing for inbound and outbound call center operations. It also offers call logging, call recording, workforce management, quality management, real-time reporting, CRM, live chat, chatbot, and multi-channel communication. Getting Started and Support ### What training and onboarding options does Alvaria Cloud offer? Alvaria Cloud provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online sessions support guided instruction, webinars cover scheduled learning sessions, documentation offers written reference material, and videos provide self-paced review of features and steps. Getting Started and Support ### What customer support options does Alvaria Cloud offer? Alvaria Cloud provides email/help desk support, a knowledge base, phone support, 24/7 live rep assistance, and chat. No reviewer feedback on support experience is available in the catalog data, so user sentiment about response speed, helpfulness, or common frustrations cannot be described here. ## Features AI summary Based on 196 Call Center Workforce Management reviews Capterra data shows that buyers of call center workforce management software rank the following features as their top priorities: - **Employee Scheduling** (**48%** of reviewers rated this feature as critical) - **Performance Management** (**38%**) - **Call Recording** (**54%**) Alvaria Cloud supports all three of the features reviewers rate most important: **Employee Scheduling**, **Performance Management**, and **Call Recording**. Together, these capabilities help businesses assign staff more effectively, track agent performance, and maintain records of customer interactions, allowing teams to improve coverage, monitor service quality, and make better workforce decisions. Call Recording 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Agent Interface 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Agents can view and manage all customer requests and interactions. Automated Routing 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules Computer Telephony Integration 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls IVR 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Alvaria Cloud 42 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Scripting: Provide agents with a typical response for common call subject matter - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Reports: Alter the layout and content of reports - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - For Call Centers: Designed for call centers - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Labor Forecasting: Predict labor requirements based on past and present data/trends - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.4 (18) 4.4 Based on 18 reviews ## Pricing Value for money 4.1 (16) Basic $90.00 Per Year Value for money 4.1 (16) 4.1 Based on 16 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (16) 4.1 Based on 16 reviews ## User reviews Overall rating 4.3 Based on 18 reviews Filter by rating 5(8) 4(9) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent BC Breanne C. Operations Strategy Specialist Banking ### "Alvaria Cloud" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 15, 2022 Pros WFM is user Friendly, easily manageable, and the SMEs are really knowledgable. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PG Paul G. Sr operations specialist Banking ### "Dialer" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 15, 2022 positive so far Pros Dialer access is functional and top tier. Cons Setup seems a bit lacking (missing things like compliance hub on a fresh install) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. YY Ye Y. Managed Service Information Technology and Services ### "Ye Yi" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 30, 2021 Pros Outbound Call Center, Performance Management, Predictive Dialer Software, and Campaign Management. Cons Real-Time Monitoring and Multi-Channel Communication. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM David M. Senior Analyst, Mktg Programs Hospital & Health Care ### "Aspect VIA Best in Class" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2021 The implementation was great and it was smooth transition. Aspect was outstanding. Pros The cloud base features and the ease of administration to the system. The CX is robust and an outstanding feature on how our calls are delivered. The phone reps love the VIA Engagement center as they can see there performance and calls stats on a daily basis. Cons There is nothing I dislike about the product. Switched from [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Aspect provides better overall product and support. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Reasons for choosing Alvaria Cloud Aspect delivers a far more superior product. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JG Joe G. Head of Patient Communications Medical Practice ### "Aspect Service & Reporting" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 May 5, 2020 We did not have a great overall experience with the aspect products Pros Aspect was recognized as a top tier Contact Center company Cons Poor reporting accuracy and little flexibility Alternatives considered [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Reasons for choosing Alvaria Cloud Price and reputation Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 7, 2020 Thank you for your candid feedback on Aspect Via. We are sorry to see you're not happy with the reporting functionality, and we will share this with our product team. We'll also send your feedback on to your account team, who will reach out to follow up. Thank you for your input. RS RONALD S. Digital Administrator Telecommunications ### "Aspect Via Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2019 It's a great product recommendable to use especially for big brands to help in supporting their customers. Pros Allow easy interaction between customers and support agents. It plays a big role on social media as it captures all social media sites i.e Twitter, Facebook and bring traffic in one place to handle in real time. It's very easy to use and less time training is required. It helps to track agent performance and service levels depending on the metric set You can personalize all settings from graph, percentages and service levels tracking metrics Cons It needs a fully registered software to enjoy all features, the trial version is limited Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Director of Business and IT Financial Services ### "Ok, but not great..." 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 September 17, 2018 Pros I'm not crazy about this software. It works, but is lacking in a lot of areas. Cons Maybe it's the way my employer has it set up, but is is just not user friendly. It seems overly complicated. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DP Diana P. Workforce Management Lead ### "Love Aspect's ease of use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 24, 2018 Pros Easy to navigate and the reporting features are very useful. Used IED in the past and it was a horrible experience. Cons Haven't found anything yet. I find it very easy to navigate, training and support has been awesome, I just wish we could get it running faster (but that isn't an Aspect issue.) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 25, 2018 Diana, Thank you for taking the time to review Aspect Via and for giving us such high marks! We are thrilled to hear that you love the ease of use, and that the training and support have been awesome. We appreciate your feedback and will forward it on to our internal teams for review. -The Aspect Team LP larry P. L&D Banking ### "break the chains of limitations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 19, 2018 Pros this application is very easy to use, easy to learn, and easy to teach. we have been using this for several years and since implementation, we have not looked back. Cons Other than one minor issue, not really related to the product, I don't have any cons to address. I am not sure of the scalability of the product, but I would recommend researching this if you are planning on growing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Analista financiero ### "All communication is more fluid with our clients, if they are happy us even more." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2018 Simplify and unify with native cloud customer self-service, contact center interaction management and workforce optimization capabilities. Pros I know this software well. It is really efficient, very easy to use and that makes it unique. I use it every day with my clients, there has never been any interruption in communication. Everything is more fluid, without a doubt it is a very useful tool. Cons This is definitely better software than I used. There is nothing that you do not like. It really is very efficient. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 17, 2018 Thank you for taking the time to review Aspect Via and for the 5-star rating! We appreciate your feedback and will forward it on to our internal teams. -The Aspect Team [View all Reviews](https://www.capterra.com/p/167594/Alvaria/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.