# Alvaria Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Alvaria Cloud the right Call Center Workforce Management solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167594/Alvaria/reviews --- Alvaria Cloud 4.3 (18) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 14th, 2025 # Reviews of Alvaria Cloud Ease of use 4.3 Customer Service 4.1 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Analista financiero Used the software for: 2+ years ### "All communication is more fluid with our clients, if they are happy us even more." April 15, 2018 5.0 Simplify and unify with native cloud customer self-service, contact center interaction management and workforce optimization capabilities. Pros I know this software well. It is really efficient, very easy to use and that makes it unique. I use it every day with my clients, there has never been any interruption in communication. Everything is more fluid, without a doubt it is a very useful tool. Cons This is definitely better software than I used. There is nothing that you do not like. It really is very efficient. Review Source Response from Alvaria April 17, 2018 Thank you for taking the time to review Aspect Via and for the 5-star rating! We appreciate your feedback and will forward it on to our internal teams. -The Aspect Team DM David M. Senior Analyst, Mktg Programs Hospital & Health Care Used the software for: 1-2 years ### "Aspect VIA Best in Class" April 27, 2021 5.0 The implementation was great and it was smooth transition. Aspect was outstanding. Pros The cloud base features and the ease of administration to the system. The CX is robust and an outstanding feature on how our calls are delivered. The phone reps love the VIA Engagement center as they can see there performance and calls stats on a daily basis. Cons There is nothing I dislike about the product. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Reason for choosing Alvaria Cloud Aspect delivers a far more superior product. Switched from [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Aspect provides better overall product and support. Review Source JG Joe G. Head of Patient Communications Medical Practice Used the software for: Less than 6 months ### "Aspect Service & Reporting" May 5, 2020 2.0 We did not have a great overall experience with the aspect products Pros Aspect was recognized as a top tier Contact Center company Cons Poor reporting accuracy and little flexibility Alternatives considered [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Reason for choosing Alvaria Cloud Price and reputation Review Source Response from Alvaria May 7, 2020 Thank you for your candid feedback on Aspect Via. We are sorry to see you're not happy with the reporting functionality, and we will share this with our product team. We'll also send your feedback on to your account team, who will reach out to follow up. Thank you for your input. RS RONALD S. Digital Administrator Telecommunications Used the software for: 2+ years ### "Aspect Via Review" April 17, 2019 5.0 It's a great product recommendable to use especially for big brands to help in supporting their customers. Pros Allow easy interaction between customers and support agents. It plays a big role on social media as it captures all social media sites i.e Twitter, Facebook and bring traffic in one place to handle in real time. It's very easy to use and less time training is required. It helps to track agent performance and service levels depending on the metric set You can personalize all settings from graph, percentages and service levels tracking metrics Cons It needs a fully registered software to enjoy all features, the trial version is limited Review Source YY Ye Y. Managed Service Information Technology and Services Used the software for: 2+ years ### "Ye Yi" September 30, 2021 4.0 Pros Outbound Call Center, Performance Management, Predictive Dialer Software, and Campaign Management. Cons Real-Time Monitoring and Multi-Channel Communication. Review Source PG Paul G. Sr operations specialist Banking Used the software for: 1-2 years ### "Dialer" September 15, 2022 4.0 positive so far Pros Dialer access is functional and top tier. Cons Setup seems a bit lacking (missing things like compliance hub on a fresh install) Review Source SS Shannon S. Director, Contact Center Technology Insurance Used the software for: 6-12 months ### "Rich user interface, easy to configure, a true omni-channel cloud platform" September 24, 2017 5.0 Updated user interface, access to the full suite of Aspect's product offerings Pros That I have a full suite of omni-channel features in a cloud environment. The Via platform gives us access to voice, sms, and chat interaction routing...plus provides us access to a full workforce optimization suite (workforce management, quality management and performance management). It also contains a feature rich IVR that allows customers to build dynamic self-service applications. Cons I don't have any complaints, I am waiting for a few new features to be released. I'm hoping that Aspect provides a feature rich customer survey tool that will work across multiple channels (voice, email, chat, sms). Review Source Response from Alvaria September 27, 2017 Thank you for taking the time to review Aspect Via. We are thrilled to get such high marks and are so glad that you are happy with the product. We will forward your feedback to our internal teams. Thanks again! -The Aspect Team BC Breanne C. Operations Strategy Specialist Banking Used the software for: 2+ years ### "Alvaria Cloud" September 15, 2022 4.0 Pros WFM is user Friendly, easily manageable, and the SMEs are really knowledgable. Review Source VR Verified Reviewer Director of Business and IT Financial Services Used the software for: Less than 6 months ### "Ok, but not great..." September 17, 2018 4.0 Pros I'm not crazy about this software. It works, but is lacking in a lot of areas. Cons Maybe it's the way my employer has it set up, but is is just not user friendly. It seems overly complicated. Review Source lP larry P. L&D Banking Used the software for: 2+ years ### "break the chains of limitations" April 19, 2018 5.0 Pros this application is very easy to use, easy to learn, and easy to teach. we have been using this for several years and since implementation, we have not looked back. Cons Other than one minor issue, not really related to the product, I don't have any cons to address. I am not sure of the scalability of the product, but I would recommend researching this if you are planning on growing. Review Source DP Diana P. Workforce Management Lead Used the software for: Less than 6 months ### "Love Aspect's ease of use" April 24, 2018 5.0 Pros Easy to navigate and the reporting features are very useful. Used IED in the past and it was a horrible experience. Cons Haven't found anything yet. I find it very easy to navigate, training and support has been awesome, I just wish we could get it running faster (but that isn't an Aspect issue.) Review Source Response from Alvaria April 25, 2018 Diana, Thank you for taking the time to review Aspect Via and for giving us such high marks! We are thrilled to hear that you love the ease of use, and that the training and support have been awesome. We appreciate your feedback and will forward it on to our internal teams for review. -The Aspect Team TW Tom W. Director Financial Services Used the software for: ### "Very simple and easy to understand" May 7, 2017 5.0 Pros The ability to run this on the cloud. We don't have a large budget to support scale and downsize as needed. Also number of agents fluctuate seasonally Cons sounds easy to setup but had some difficulty mainly because of our own security limitations. Otherwise, once we cleared that everything was fine. Review Source TN Timothy N. Sr Manager Telecom Helpdesk Consumer Electronics Used the software for: ### "Much better than UIP" May 8, 2017 4.0 Ease of building work flows and brining into production. Pros I like the interface and how easy it is to use the tools to build work flows. The ability to expose portions to the business unit will be a big help with speed of changes Cons The software interface is very clean and easy to use and I have not found any real cons at this point. Review Source Response from Alvaria June 2, 2017 Thank you for taking the time to review Aspect Via Customer Engagement Center. We are thrilled that you gave us such high marks and are happy with the interface and ease of use. We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team TE Trent E. UC & CC Practice Manager Information Technology and Services Used the software for: Less than 6 months ### "Very interesting product. Would like to see more." May 7, 2017 4.0 Being Cloud based with lots of features. Pros Chat bots, Digital channels (i.e. mobile integration, SMS, etc.). The reporting also looks really good. Review Source Response from Alvaria June 5, 2017 Thank you for taking the time to review Aspect Via Customer Engagement Center. We appreciate your feedback and we have forwarded your comments on to our internal teams to review. -The Aspect Team dC david C. CAO Internet Used the software for: Less than 6 months ### "yet to be deployed but very excited about opportunity" May 7, 2017 4.0 Pros ease of use and benefits to consumers. tracking leads to ensure the consumer is put first rather than the company. cross sell potential is the very exciting element of via Cons the roll out has been tough local knowledge has been an issue due to speed of roll out. Need to train locals Review Source AM Ashok M. Senior Manager Used the software for: ### "Unified user interface. Clear presentation. Easy to understand" May 9, 2017 4.0 Improved customer interface Pros Ability to support multiple channels with one product. Clear presentation and excellent user experience. Cons It is not the dislike but it is more of better understanding of integration with CRM which is of very important to the current efforts. Review Source Response from Alvaria June 2, 2017 Thank you for taking the time to review Aspect Via Customer Engagement Center. We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team SH Shannon H. Head of Tech Information Services Used the software for: Less than 6 months ### "Early adopter" May 8, 2017 4.0 Pros Ease of use, cloud platform - integration API's. Eagerness of the engineering team to listen and proactively work to resolve issue Cons Early adopter - learning as we. Feature and functions not always ready when we need them to be slowing down the program Review Source Response from Alvaria June 2, 2017 Thank you for taking the time to review Aspect Via Customer Engagement Center. We appreciate your feedback (especially from an early adopter!) and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team ES Eric S. Contact Center Manager Used the software for: Less than 6 months ### "Haven't had a ton of personal experience. But most of it has been positive" May 7, 2017 5.0 Pros This product is very easy to use. Even for less tech savvy users, it is very easy to manage. Overall a great product Cons I have not encountered anything about this product that I do not like so far. I believe I will find more things as I use the product. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.