Basic
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Pros
"So wanted to love them, but..."
Pros: I found it very easy to set up, integrate with my site, etc.I love all the capabilities but really wanted the chat feature.
Cons: I am regularly logged out! I log in the morning, set myself to AVAILABLE for the chat feature, but the system times out and logs me out, so I end up missing inquiries from customers. And then, I often end up with questions but no way to get in tough with the person...even though I am sitting with the app open. Argh! I stopped using it as a result.
"Ok product with subpar customer service"
Pros: The integration was fine, it also looked very sleek and professional
Cons: Customer service was surprisingly unpleasant. I was very shocked that someone thought it would be okay to speak to a customer that way. The features aren't anything noteworthy. They're okay, but there are better solutions at a compartive price out there