Reputation.com

Reputation.com


4.5 / 5
84 reviews


Average Ratings

84 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours

Vendor Details

  • Reputation.com
  • www.reputation.com
  • United States

About Reputation.com

Cloud reputation management system that allows large enterprises to monitor or manage online ratings and respond to customer feedback.


85521

Reputation.com Features

Vendor has not completed this information.

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Audience Segmentation
  • Competitive Analysis
  • Configurable Alerts
  • Customer Engagement
  • Dashboard
  • Impact Scoring
  • Influencer Tracking
  • Reputation Management
  • Sentiment Analysis
  • Trend Tracking

Reputation.com Reviews Recently Reviewed!


Reputation.com Is The Best MarTech Software for All-in-One Listings and Rating/Review Management

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. 3rd party review integration that isn't offered by other providers

2. Google Seller Ratings for my client's SEM and paid search efforts

3. Organic search performance reporting, scheduling and customization

4. Add-on solutions for any client need - surveys, review requests, listing management, ratings/review management

5. Scaleability for multi-location businesses and franchise-based businesses with unlimited users and customizable user roles to limit platform access to various enterprise stakeholders (i.e. franchisees, managers, etc.)

6. Direct access to the technical product managers for software feedback

Cons: The Reputation.com training program is intuitive and helpful, but it could be much more robust to help specialists tap into advanced features offered by the platform faster than learning on their own.

Overall: The level of service, flexibility, and full-service offerings is a breathe of fresh air compared to my experience with other major players in the listing management and rating/review space. I never feel pressured or forced into a contract. I always feel comfortable providing honest feedback that will be taken to heart. I feel confident knowing I can trust this platform and their staff to help my department specialists deliver on our clients' high expectations.

I'd recommend Reputation.com over any other software in these spaces (1) listing management (2) ratings & review software and smart data services (3) surveys (4) Local SEO reporting

The fact that they also have modules that cover Social and more is value-add for me and my team.

Reputation.com is making strides at being more customer friendly.

Mar 29, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Being able to customize the review request surveys we send out on behalf of our clients.

Cons: Creating or customizing reports that mean something to our clients regarding their reputation is difficult to do.

Overall: When I first started at my company, it was difficult to make any changes quickly that would benefit our clients. It is getting easier to customize what we need from Rep.com as time goes on. Similarly, I didn't have such good luck in finding a customer service manager who could answer our questions fully or timely. I'm pleased to say that too has changed and not only do we get our questions answered - but also we get a heads up so that we are not caught flat-footed when our clients ask us something that we should have known ahead of time. Rep.com has made great strides in 3 years - and I look forward to even more improvement.

Vendor Response

by Reputation.com on April 05, 2019

Thanks so much for your feedback, Karen. We're working hard to make improvements with our customized reporting as well as customer experience. We're happy to hear you've noticed improvements.

-Erin, Community Manager

Rep.com Review

Apr 10, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I appreciate the appealing interface and the various report viewing options (line graph, bar graph, word cloud etc.) which can fit anyone's preference. The sentiment analysis capabilities are a favorite of mine.

Cons: With so much at my disposal, sometimes it feels daunting to find the right report I'm looking for. Additionally, I can't always download all of the data in a similar format to what I see within the dashboard interfaces. Downloads would make some of my reporting tasks easier, however, I toggle through filters within the dashboard as an alternative.

Overall: Reputation.com has provided our company with the means to manage our customers reviews from tracking, responding to reporting. We've also enhanced our review collection and provided our operational team with actionable feedback. My main pain point is what seems to be a lack of communication between Rep.com's internal teams. At times, communications seem disjointed or ill informed. Additionally, software issues are not always realized until the users come upon them.

RPM - REPUTATION.COM REVIEW

Apr 10, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I work in the multifamily housing industry with a portfolio of 5 properties and your platform makes it easy at a glance to keep on top of each of my sites online reputation scores.

Cons: I wish that it included the actual ORA score for each site though, on the weekly rollup report.

I think it may be a little less user friendly to the onsite managers for responding, but I find it very useful and easy to manage.

Overall: I work in the multifamily housing industry with a portfolio of 5 properties and your platform makes it easy at a glance to keep on top of each of my sites online reputation scores.

Vendor Response

by Reputation.com on May 01, 2019

Thank you for the great feedback, Amy! We will pass it along. If you need anything, we're here to help support you.

-Erin, Community Manager

Long time user

Apr 10, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Getting reviews online has helped my practice grow in a very positive way. Reviews help me get feedback that is good and bad. My employees know they need to treat patients with dignity, respect and the utmost professionalism or they may get named negatively or positively in a review.

Cons: The I pads for reviews constantly don't work. Customer support numbers constantly change and it may take time to find someone to return my calls and fix my problems. Once I get the correct employee they are always very knowledgeable and get the issues resolved

Overall: The quick requests are about 90% of my usage. That has been very helpful to me and online reputation

Easy, Responsive and Effective

Apr 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This has proven to be a great tool for managing all our reviews across a range of sites and keeps us responding in a timely way. It also let's us schedule and review all our social posts, evaluate performance and keep on top of what works best.

Cons: No negatives to report, we've found it easy to implement and grow with.

Overall: Every time we reach out for support, the team at reputation.com is super responsive and they are clearly always working to improve the tool and keep up with the ever changing online world.

Vendor Response

by Reputation.com on April 05, 2019

Fantastic! We're so happy to hear you're loving the platform and the service your reps are providing. Please let us know if you ever need anything.

-Erin, Community Manager

Review of Product & Service

Apr 10, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is fairly easy to use and the reporting features are nice to have.

Cons: Too many clicks on having to upload and pick which platforms you want posted. I do not like the newer version, makes it more difficult with the extra clicks on which platform you want posted. Sometimes the pictures post sideways for no reason why and tech support has not been able to figure out after many times happening. Not very quick response time.

Overall: Overall it is a nice tool but could use work on the customer service, and making more platforms like Instragram available to post on.

Keeps me on top of client reputation

Apr 10, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Reputation.com keeps me up to date on all my client reviews and gives me great reporting options. Timely notifications help us stay on top of customer sentiment. This is a great platform to keep track of franchise locations or separate clients with different organizational structures.

Cons: There are a few features that are cost prohibitive on a per-location basis for us. However, the upside is that these features are a la carte and not required to get good coverage.

Overall: Our clients were not responding to reviews before using Reputation. Now they are and are seeing SEO benefits. Reputation helped us organize our data through the reports and gave us what we needed to make an action plan to improve.

Great for Multilocation Businesses

Mar 29, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is great for publishing and community management in regard to multilocation businesses. Dynamic tag is a lifesaver when it comes to responding to multiple reviews.

Cons: This software is not great for customer service. MomentFeed to does not keep track of customer interactions that can be so useful in escalations and conflict resolution. Similar tools on the market do have this functionality and it is critical for customer service and providing a great customer experience.

Overall: Very good! Account teams are always on point. Tool works great. It's very reliable. The only issues I ever experience were related to API problems and that isn't any fault of MomentFeed's.

Easy way to manage simple social media outreach.

May 28, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that you can post/publish one post to multiple platforms all at once. It's also helpful to schedule your postings so that you can knock them out all at once and not have to come back everyday. The templates for responding to reviews are very helpful as well; especially for negative reviews since it tempers the temper that you may have when responding back haha.

Cons: The recommended articles that they have keep getting worse and worse. They are not applicable to almost any property that wants to avoid cliche or click-baity Buzz Feed-esque articles.

Overall: Easy way to manage social media outreach and reviews but the templates to create postings need to be updated or just provided. E.g. "Don't forget to pay rent" message with a good picture. Click, click, post would be much better than coming up with a multitude of postings for the month.

A Fan of Reputation.com!

Apr 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reputation.com has helped our organization increase reviews across our dealerships and given us one platform for reporting responding and administration.

Cons: Wish there was still a connection to Yelp ( even though we are not a fan, they are a necessary evil )

Also wish we were notified of negative reviews on Dealer Rater as soon as they were written, not when they are posted.

Overall: Overall, our experience has been excellent.

Great When It Works

Mar 29, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Ease of responding to and tracking reviews from multiple social sites.

Cons: When one or multiple social accounts stop linking to the software and we're not notified.

Overall: For the most part it's been good considering the price point. However, there have been several occasions where some of our social accounts stopped linking correctly to the software and we weren't notified that something was amiss. Unfortunately, we missed responding to a couple of reviews that needed to be addressed because we didn't receive the notifications. As a result we missed opportunities to resolve customer complaints and potentially lost customers.

Great Reputation Management Software

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We were able to go from three software providers to one for a fraction of the cost. We also increased our google rating from 1.5 starts to 4.4 stars!

Cons: The social media analytics. Our previous provider had better features.

Overall: We are very satisfied with the platform. As I said previously, we are able accomplish more on one platform and significantly improved our online reputation. We really like the dashboard as well.

Vendor Response

by Reputation.com on May 01, 2019

Fantastic! We're thrilled you're so happy with the platform and that star rating improvement is amazing.

We're here if you ever need anything.

-Erin, Community Manager

A Good Reputation for Reputation

Mar 29, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You can see all your reviews on different platforms in one spot.

Cons: Increasing your score is difficult, and it would be nice to implement a few more platforms for reviews and posting on social media.

Overall: We can best keep track of reviews and ensure they are responded to in a timely manner. We can also sort by Google, Facebook, ApartmentRatings, and Modern Message. I like that they merge together.

Rep.com

Apr 10, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the user friendly interface and that you can drill down on anything.

Cons: I do not like that on the home page, the property can only see their performance and not their performance compared to the rest of the portfolio. The report data does not download in a usable format. There is no ability to edit a review response once it is live.

Great for your reputation

Apr 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Reputation.com has great functionality for posting to Facebook and Google. The reviews are very widely seen and you get an accurate depiction of your brand and where you are succeeding and where you can use some work. We are able to schedule posts whenever we like and also store up a library of content.

Cons: I wish there was more posting capability for Instagram and other social media sites aside from Google, Twitter, and Facebook.

Overall: We use Reputation.com daily. It is an effective tool.

Pleasantly Surprised

Apr 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How effective it really is at getting reviews. Ease of use for responses. Responsiveness of staff.

Cons: Yelp decided to stop doing business with them but we don't like Yelp anyway.

Overall: I was skeptical for a long time. As soon as I started with the program I was pleasantly surprised. We saw instant gratification. Have recommended to other industries as well.

Camp Review

Mar 29, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The interface is easy to use and it makes it very easy!

Cons: The price and some of the features. Also, Reputation.com is not an accredited member of Better Business Bureau which does have some impact when we first chose to go with this service.

Overall: We love using this to track our social media, and to look at the larger picture for our business needs!

Reputation is a great place to see all your listings together

Mar 29, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Reputation has been a great source of information for one of our biggest clients. With over 1000 locations nationwide, we need to see how they're doing without having to look individually. We can do that with Reputation and it's awesome. I'm going to be making reports soon now that our information is uploaded, and have them scheduled to send out based on the information I choose which will make keeping up on it all so much easier. Plus our account manager and the other team members at Reputation that help us are so quick to respond to our questions and jump on a call same day if needed.

Cons: For the most part, Reputation is really great. I think I'm a little biased having managed CRM software in the past, but it would be really helpful if we were able to upload information ourselves. Like I said, our account manager is really great but with 1000+ locations, it would be great to be able to upload as needed, change individual locations, etc.

Integration is Key

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the fact that Rep.com sends automatic emails to every new move-in and puts them on a rotation is critical. That's what generates the best reviews for our company

Cons: I wish they could track who leaves a review from their email. Currently, you can only see clicks.

Overall: We are very happy & satisfied with Rep.com!

Reputation.com Helps So Much

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like reputation.com because it let's me see where my customer's mindset is before they get their official survey and it lets me head off any issues they may have had at our dealership.

Cons: Customers confuse sales and service surveys and I wish it was more clear to the customer.

Great for our organization

Apr 09, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how easy it is to pull in all of our reputation management tools into one place. It is clean, and easy to see progress. There are also unique tools that have helped us not only manage, but seek out reviews to better our business and guest relations.

Cons: A few minor glitches have proven to be a bit inconvenient, but our Reputation.com representative has been responsive and works closely with us to work things out.

Overall: We are very pleased with Reptutation.com, and it has become an important part of our daily processes when it comes to monitoring and connecting with our guests.

Great tool for community managers

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how Reputation.com brings together all review platforms into one easy-to-reference dashboard. They also make data downloads super easy so we can maintain a backlog of all reviews in one place! Also, the customer service is top notch. Kind and helpful representatives who are available and willing build an ongoing relationship.

Cons: Inability to edit responses within the platform.

3 year customer

Apr 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I loved the simplicity of all 11 locations having one dashboard. I loved the alerts from our google and fb reviews. Then I could log on and share, and give immeadiate feedback. Very good decesion for our company.

Cons: After we changed accounting software programs...rep.com didn't jive with our new system.

Overall: Fantastic. I loved the implmentation and ease of responding.

Rep.com as a Healthcare tool

Mar 29, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Navigating through data on Rep.com's platform is fluid and intuitive

Cons: Reporting section could be a little clearer

Overall: Excellent service, solid platform, a great control panel for managing info across the web

CBW

Mar 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to schedule posts months in advice really saves me a lot of time and energy of having to constantly post. Also the auto responses for the reviews has really helped me out.

Cons: Not being able to resize some of the photos to post them. A lot of our stock photos will not post because of the size issue.

Everything you need all in one place!

Mar 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything you need is all in one place combined so your not searching to find several different websites and trying to remember passwords. Your day to day information is all in one place and easy to use.

Cons: I wish they could add Listen360 as one of the review sites.

Vendor Response

by Reputation.com on April 05, 2019

Thanks for your review, Taylor. We sure do appreciate all the love from Camp Bow Wow. We're here to help if you need anything or have any feedback for us. We're always looking to improve our products and services.

-Erin, Community Manager

Great Way To Track Reviews!

Apr 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Dashboard and notifications are easy and consistent.

Cons: I don't have any issue with this software.

Overall: It helps me stay focused on my reviews and allows me to respond easily.

Fan on reputation.com

Apr 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The functionality of the back end tool. The elements of the packages available

Cons: Better creative templates would be helpful. More graphically appealing but I do like them

Overall: I have loved working with reputation.com and the product they offer to clients. It has helped increase our reviews and stay on top of what people are saying about us

Outstanding Product

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of sending requests to patients. Ability to provide responses or have replies posted by Reputation.com. Having reviews from multiple sites compiled in one place.

Cons: Inability to customize common fields and have them auto-populate. Inability to set favorite templates for use without having to select from drop-down menu every time.

Overall: Reputation.com is an invaluable tool to our practice. It makes reaching out to our patients for feedback effortless and allows us to see how we are doing across multiple sites in one place.

Reputation Review

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it has been so simple to use and it's very affordable.

Cons: I didn't like that I have to reach out to their customer support team for everything. It would be nice if I had one designated person to assist with all my issues considering I have 200+ users in this software.

Just what we need!

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The dashboard is easy to use! We are able to have up to date reviews posted to our website as well as track our progression throughout the months/years. Customer support has always responded quickly and been able to maximize our use of the product.

Cons: I wish more surveys would become reviews!

Overall: Thank you for always taking the time to answer our questions and help keep up our "reputation". The ease of having surveys sent to our guests and getting feedback immediately is worth every penny!

Great software to gain insight

Mar 29, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how Reputation.com allows our organization to have a bird's eye view into the overall reputation and standing of all of our locations.

Cons: At times there are features in beta mode that do need a bit of tweaking before being fully implemented.

I'm very happy with Reputation.com

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly and easy to access. The different tabs are easy to navigate through.

Cons: When I respond to resident and prospect reviews sometimes it takes a little while to load my response and is in pending status too long.

Overall: Very happy with the service.

Sophisticated app

Apr 10, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Modern and sophisticated interface easy to use app

Cons: It was difficult to get a hold of out account rep when we needed to.

Overall: it was above neutral. We had to bring people up to speed on a lot of things and it was difficult when we had questions that we couldn't answer on the spot.

Have been using them for over a year.

May 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease of use especially for my site mangers to get reviews. The reporting is great and very easy to read.

Cons: My biggest con with with Reputation.com is the lack of a Yelp integration which is the hardest reviews to get.

Good rpoduct but better options are available

Mar 29, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: One dashboard to respond/review to all reviews.

Cons: Support team, dashboard functionality, beta tests. They are using us as their gunneia pigs and changing dashboards before they should.

Terrible service

Mar 29, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Right after i signed and paid for a year, they changed the program and Yelp was no longer a part of it. I still stayed, but then halfway through the year, they changed the process for me to upload data, and for 7 months none of my emails went out. No one told me, nor did they refund any of my money, so when my contract expired I quit. I would never use this company again!

Cons: Service was terrible, no one is very helpful. HOrrible.

Overall: Entired experience was horrible. My rep changed 4 times in first 6 mos, no one else there took care of the problems I had or even told me there was a process change. We did things the way our first rep showed us.

Vendor Response

by Reputation.com on May 01, 2019

We're sorry to hear this was your experience an would like to discuss with you, if you're open. Please email me at egraff@reputation.com. Please know that your experience is important to us.

-Erin, Community Manager

Best One-Stop-Shop

Mar 29, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I love being able to pull reports, customize reports, respond to reviews from all my sources, and bulk post on social media. It is a HUGE time saver and has made our marketing department so much more effective.

Cons: The time it takes to get acquainted with the program. Each user is certainly at different levels and the on boarding process probably works a little different, but I do love the certification courses, etc. to help with getting us up to speed.

Overall: Reputation.com has been a good experience for our company. We were not able to keep up with all the demands of posting, responding to reviews, etc. when we would need to log into multiple sources. We love how organized and effective reputation.com has allowed us to become.

Usability

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How simple it is to upload content and schedule it across all major platforms. I also like how you can manage several different aspects of your business on one site.

Cons: None that I can think of off the top of my head. I've had a good experience.

Overall: Some of our social media accounts were difficult to connect to each social platform.

Great functionality, needs assistance in other areas

Apr 16, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that they have many different types of reports for review tracking. You have to pay extra to have a report that compares your facilities with the others in the industry. We personally use the review send out feature the most often, however, they recently dissolved their partnership with Yelp so you cannot send out review requests for that platform which is unfortunate.

Cons: When they update the system with new features and products you won't find out for months. Their customer service is very unreliable and have been switched account managers 6 times in 2 years. The account managers can be difficult to get a hold of and even after showing great interest in their social media platform, having a conference call, two weeks have gone by and I still haven't heard back after emailing them again about the product I'm clearly interested in.

Overall: Sending review requests to our customers and enhance our volume of customer reviews and track for reports

Complete lack of Customer Service

Apr 10, 2019
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: It is a great tool to solicit feedback from our customers.

Cons: The actual tool is fine, but it takes weeks to set up new programs through their customer service team and you do not get direct access to an account manager. You can only leave voicemail messages on a generic line or send to a generic email address. Impossible to escalate issues.

Overall: We find them difficult to work with and they have totally unresponsive account management.

Vendor Response

by Reputation.com on May 01, 2019

Hi Meghan,

We'd like to speak with you about your experience. Please reach out to me directly at egraff@reputation.com. Your feedback is important to us.

-Erin, Community Manager

Great for large company with multiple locations!

Apr 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This software makes it so easy to group and respond to reviews. The response generator saves me a TON of time.

Cons: There isn't a whole lot to dislike about this platform. It does the job. Could possibly be more affordable if anything.

Easy and Convenient

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's all-inclusive. Everything can be done from one dashboard. The filtering techniques are accurate. The quantity of templated responses is convenient.

Cons: I'd like to be able to share the actual review with team members (internally, via email) and when I click the share button within the dashboard, an auto-populated link and text prompting a public share of the review appears.

Overall: Stellar.

Great tool to monitor reviews

Apr 03, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Getting notifications about reviews and being able to respond there as well.

Cons: There are some limitations when you have multiple users.

Overall: They are very helpful. Cost is going up which is discouraging, but it's a good product.

Vendor Response

by Reputation.com on April 05, 2019

Thank you for your feedback and your generous review.

-Erin, Community Manager

Overall a good product

Mar 29, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to see all reviews in one place and post to multiple pages on multiple sites at once.

Cons: Occasional glitches but nothing that is persistent enough to warrant a complaint.

Easy platform to use

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is easy to navigate and see our listings at once, the breakdown on score tells us what to work on or address

Cons: Not including Yelp, this is really the only inconvenience

Happy With Services

Apr 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It automated alot of processes & I was always sure of what was being said about us in the internet.

Cons: It was not compatible with Yelp, so we were not able to interface with that platform.

Overall: I do not have to spend time manually searching the internet for new reviews, they are all consolidated into one place. They are great for the price - it allowed me flexibility and the ability to respond to reviews or even request them!

GREAT PRODUCT

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy the ease this makes it for our customers to get straight to our social media outlets and google

Cons: I don't like the feature that blocks you from requesting reviews. I have had it happen a couple of times and if I have 10 people pick up their cars which, in collision department this is easily done.

I should be able to send the link for the review to my customers without the system "Prevent from over surveying" message I recieved

Overall: I REALLY REALLY LIKE IT ALOT OUR SCORE 761 03/29/2019 @ 8AM THIS IS A 50 POINT SWING FORWARD FROM LAST WEEK!!!!!!

Slow

Apr 01, 2019
5/5
Overall

1 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: Absolutely love the reports and drill down.

Cons: So slow to pull up the reports, many days I don't have time to wait for it.

Vendor Response

by Reputation.com on April 05, 2019

Thank you for your feedback! We are working on speeding up the customized reporting.

-Erin, Community Manager