# Reputation Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Reputation Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more. Source: https://www.capterra.com/p/167624/Reputation-com --- # Reputation Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Reputation ## What is Reputation? Reputation is an online reputation management solution designed to monitor, manage, and enhance brand reputation across digital channels. It turns customer feedback into actionable insights for informed decision-making. By integrating data from review sites and social media, the platform offers real-time control and a comprehensive view of consumer sentiment. Advanced analytics reveal trends and enrich feedback analysis with detailed data. Intuitive workflow tools enable centralized management of customer feedback, ensuring a consistent brand voice. Competitive intelligence features analyze competitors' ratings and reviews to uncover opportunities. With seamless integrations and customizable dashboards, the platform centralizes data from multiple sources, streamlining the reputation management process. It connects various data points to create a complete picture of online presence, enhancing efficiency in the digital landscape. ## What is Reputation used for? [Reputation Management](https://www.capterra.com/reputation-management-software/)[Social Media Management](https://www.capterra.com/social-media-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 184 user reviews Reviews sentiment Positive 90% Neutral 5% Negative 5% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Reputation?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.reputation.com&name=Reputation) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Reputation 4.4 (184) VS. [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (184) Ease Of Use 4.7 (704) Value For Money 4.3 (154) Value For Money 4.5 (617) Customer Service 4.3 (169) Customer Service 4.6 (652) ## Reputation alternatives [4.9 (43)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (255)](https://www.capterra.com/p/277011/Brandwatch/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) Highest Rated [rater8](https://www.capterra.com/p/177794/rater8/) [5.0 (182)](https://www.capterra.com/p/177794/rater8/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177794/rater8/) [View all alternatives](https://www.capterra.com/p/167624/Reputation-com/alternatives/) ## FAQs about Reputation Overview ### What problems does Reputation solve? Reputation solves fragmented review monitoring, slow response times, and poor visibility into customer sentiment across locations and channels. It centralizes reviews, listings, social posts, and reporting, helping marketing teams, franchise operators, dealership groups, healthcare clinics, and multi-location managers improve star ratings, spot service issues faster, and keep teams accountable. Answer based on 149 reviews Overview ### Which roles and teams benefit most from Reputation? Reputation is most used by marketing teams, social media specialists, and customer relations leaders who manage online reviews, local listings, and brand visibility. Business owners, general managers, and operations leaders use it to monitor customer feedback, improve response workflows, and track performance insights that support retention and growth. Answer based on 184 reviews Overview ### What company size and industries is Reputation built for? Reputation is designed for multi-location brands, with strongest use among small businesses at 42% and in Real Estate and Automotive, each at 21%. It also serves midsize businesses at 33% and enterprises at 25%, with additional adoption in Hospital & Health Care at 10%. Answer based on 184 reviews Features and Usability ### What are the key features of Reputation? Reputation includes core review management features such as review monitoring, review response management, review requests, and response templates. Differentiator features include customizable reporting, social listening with sentiment analysis, multi-location dashboards, and social media publishing with post scheduling, giving teams one place to track feedback, listings, and performance. Answer based on 104 reviews Integrations ### Which third-party tools and platforms does Reputation integrate with? Reputation integrates with Meta for Business and Salesforce Platform, based on reviewer mentions, and connects to more than 20 additional platforms in its catalog. Examples include HubSpot CRM, Dynamics 365, Microsoft Power BI, AdvancedMD EHR, DrChrono, and RealPage across CRM, analytics, healthcare, and property management. Answer based on 14 reviews Getting Started and Support ### What training and onboarding options does Reputation offer? Reputation provides webinars and videos to help teams get started. Webinars support live or scheduled instruction for guided setup and feature overviews, while videos offer self-paced viewing for learning key functions and reviewing steps as needed. Answer based on 5 reviews Getting Started and Support ### What customer support options does Reputation offer, and how do users rate the experience? Reputation offers email/help desk, FAQ/forum, a knowledge base, and phone support. Users often describe support as knowledgeable, responsive, and easy to reach, especially through account reps and customer success managers. Still, some report inconsistent follow-up, billing and onboarding issues, changing contacts, and delays resolving technical problems. Answer based on 58 reviews Bugs and issues ### Does Reputation have bugs or syncing issues? Reputation has occasional bugs and syncing issues that can affect reporting, integrations, and daily reliability for some teams. Marketing teams and multi-location businesses often mention glitches, delayed fixes, and disconnects, while others say problems are minor and support helps resolve them, especially when issues involve outside platform APIs. Answer based on 32 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.5 (27) 77.78% of 27 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Response Management 4.7 (23) 73.91% of 23 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Review Monitoring 4.9 (22) 72.73% of 22 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Customer Experience Management 4.8 (19) 73.68% of 19 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Post Scheduling 4.2 (19) 26.32% of 19 reviewers that rated this feature as important or highly important Schedules specific times for content to appear on social media platforms, blogs, websites etc. Surveys & Feedback 4.6 (14) 71.43% of 14 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Reputation 95 features An @mention is a way to tag or notify a specific person about a message/post Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Track and analyze various metrics such as demographics, psychographics, behavior and other insights Use tools to engage with viewers (e.g., commenting, chat room, polling, and Q&A) Establish rules for automatic propagation of social media posts across one or more channels Automatic reply functionality for incoming messages Compare key metrics for the business against prominent players in the industry The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. Monitor social media posts or web that mention a particular brand Track and manage schedules and meetings via an integrated calendar Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Evaluating strengths and weaknesses of companies with the same target audience Track activity of your competitors Automated identification of relevant content for future sharing and reposting Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Facilitates online authoring and publishing of the content Integration with third-party CRM systems Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Ability to handle large datasets Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Find & retrieve relevant data or documents Track the usage of certain hashtags Store and manage images Monitor and collect information from social media based on specific keywords Track and monitor a specific set of keywords Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and post content across multiple social media accounts and platforms simultaneously Manage multiple campaigns in one system Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Manage and support multiple locations Process and analyze human language in text or audio form Identify, track, and respond to negative feedback Practice of collecting data and responses for market research/surveys without an internet connection Ability to recognize printed or written text within digital images or scanned documents A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Schedules specific times for content to appear on social media platforms, blogs, websites etc. Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Share internal and external reviews on social media platforms Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Optimize and manage the search engine optimization efforts for a website or digital content Send messages via SMS Monitor social media sites for specific keywords Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Market event via social media tools Allows businesses to share their videos on social media. Create and manage surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (184) 4.3 Based on 184 reviews ## Pricing Value for money 4.3 (154) ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/167624/Reputation-com/pricing/) Value for money 4.3 (154) 4.3 Based on 154 reviews ## Integrations [ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/)[ ResMan](https://www.capterra.com/p/135182/ResMan/)[ DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (169) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (169) 4.3 Based on 169 reviews ## User reviews Overall rating 4.4 Based on 184 reviews Filter by rating 5(104) 4(61) 3(9) 2(6) 1(4) Mentioned topic Sorted by most recent ML Mor L. Senior Presales Engineer Information Technology and Services ### "It enables us to know all the comments related to our reputation on all platforms and not leave them without a comprehensive answer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 7, 2025 With Reputation, we did not leave any comment or review without an answer, we were able to remove customer doubts early. Pros I loved the Reputation management of reviews and reputation, it proved to be very effective. I loved how Reputation provides us with innovative and customized options to follow all reviews in one space, to help us improve engagement with the audience. I liked the success of Reputation in collecting and classifying reviews from all platforms, it simplifies for us to focus on knowing customer trends on each platform independently and formulating appropriate responses efficiently. The excellent artificial intelligence support made the automated response to reviews appropriate to their content and in real time. Cons I did not face any complications, Reputation always collects reviews in real time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 8, 2025 Thank you for your wonderful feedback, Mor! We’re thrilled that Reputation’s platform has helped you centralize reviews, improve engagement, and respond to customers efficiently. Knowing that you’ve addressed every comment with confidence is exactly the impact we aim for. Thank you for being a valued part of the Reputation community! BB Britta B. Senior Marketing Coordinator Health, Wellness and Fitness ### "Great for a small to medium sized company!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 9, 2024 Pros You have your own account manager who is very attentive to any needs. Cons I think they are best for a smaller company than we have. We have a lot of issues with our information syncing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 22, 2024 Thank you so much for taking the time to leave us your feedback, Britta! We're happy you feel supported with your account manager. If you continue having information sync issues, please feel free to reach out to your CSM or support to help troubleshoot. Thanks! MJ Maria J. Marketing Manager Real Estate ### "Great Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 9, 2024 Pros It allows us to manage the reputation of our company on Google. Cons Their support team isn't as knowledgeable about the program as they should be. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 18, 2024 Thank you for taking the time to share this review, Maria! We are happy that you're able to easily manage your company's reputation by using our platform. We appreciate your feedback! PW Paige W. Reputation Manager Management Consulting ### "Great multi-location review and social management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 27, 2023 Pros All you need for review and social management is in one place. Cons There are a lot of bugs with the new social scheduling suite. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 18, 2024 Thank you for taking the time to share this review, Paige! We're happy the platform allows you to manage multiple locations and your social channels - we appreciate your feedback! AU Anonymous User OpEx Support Manager Real Estate ### "Great Reputation Management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2023 Pros Being able to assess all of our communities reviews to see where we can improve Cons There are some sorting features on the website I wish you had Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 18, 2024 Thank you for taking the time to share this review! We're happy the platform allows you to manage multiple locations. We appreciate you sharing your feedback with us! MM Mohini M. Marketing Specialist Real Estate ### "A lot of issues yet to be worked out on the tool" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 October 31, 2023 The customer service team is amazing but there are so many issues with the tool itself Pros Reviews management piece works fairly well Cons All the Nuvi products are faulty - we faced multiple issues with post scheduling and now we're starting to completely move off of reputation due to the number of problems we've encountered over the last few months Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BD Brian D. Marketing Coordinator Real Estate ### "Indispensable Tools" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 10, 2023 It's changed the way I oversee the whole review-side of the organization. Pros I am happy to be able to compare and contrast our various properties on the basis of their number and quality of reviews. Cons Sometimes, it's tricky to find exactly the feature or setting that I am looking for in order to generate a specific report or graph or something like that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 18, 2024 Thank you for taking the time to share this review, Brian! We're happy to hear that the insights have helped the review-side of your business and that you can identify areas of opportunity for your locations. We appreciate you sharing your feedback with us! FN Felicia N. Marketing Director Automotive ### "Save time. Reviews all in one place" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 25, 2023 I dont think my day to day operations would flow easily without reputation. The easy to navigate dashboard and time management it allows is wonderful. I consider it a must have tool. Pros My biggest take away is that all of my reviews pull in one place. I have cut down so much time by having everything in one place. Cons I dont currently have any cons. If anything it would be cool to see if they offered more support on negative reviews. this does not change my experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Jordan W. Social Media Executive Hospital & Health Care ### "Reputation has supercharged our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2023 Pros Reputation has given us the insight to enable our teams to identify pain-points, areas of inefficiency or poor service and remedy them - both improving our customer experiences on-site, but also online. It's been invaluable when managing a vast amount of sites and their listings online, all in one easy-to-use dashboard. Cons We've come across a couple of things that haven't worked, but the teams have been quick to fix anything flagged. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User QualitySystem Manager Paper & Forest Products ### "The ultimate online reputation management platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 1, 2023 I've been using Reputation for a few months now, and I'm really impressed with it. Reputation is a powerful online reputation management platform with a lot to offer. Pros Reputation is easy to use, yet powerful enough to handle even the most complex online reputation challenges. Additionally, Reputation's reporting features give us a clear understanding of our online reputation. Cons I wish there was a free version of the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/167624/Reputation-com/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Birdeye vs Reputation](https://www.capterra.com/compare/152997-167624/BirdEye-vs-Reputation-com) [Sprout Social vs Reputation](https://www.capterra.com/compare/121447-167624/Sprout-Social-vs-Reputation-com)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)