Reputation.com

Reputation.com


3.5 / 5
3 reviews


Average Ratings

3 Reviews

  • 3.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Reputation.com
  • www.reputation.com
  • United States

About Reputation.com

Cloud reputation management system that allows large enterprises to monitor or manage online ratings and respond to customer feedback.


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Reputation.com Features

  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring

Reputation.com Reviews Recently Reviewed!


Great functionality, needs assistance in other areas

Apr 16, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I like that they have many different types of reports for review tracking. You have to pay extra to have a report that compares your facilities with the others in the industry. We personally use the review send out feature the most often, however, they recently dissolved their partnership with Yelp so you cannot send out review requests for that platform which is unfortunate.

Cons: When they update the system with new features and products you won't find out for months. Their customer service is very unreliable and have been switched account managers 6 times in 2 years. The account managers can be difficult to get a hold of and even after showing great interest in their social media platform, having a conference call, two weeks have gone by and I still haven't heard back after emailing them again about the product I'm clearly interested in.

Overall: Sending review requests to our customers and enhance our volume of customer reviews and track for reports

Have been using them for over a year.

May 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use especially for my site mangers to get reviews. The reporting is great and very easy to read.

Cons: My biggest con with with Reputation.com is the lack of a Yelp integration which is the hardest reviews to get.

Comprehensive online management

Aug 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This company has great products that cater to the online reputation management and digital marketing. There online reputation management product is comprehensive and very user friendly. With the ability to solicitor and generate online reviews it is a great online tool to improve your online review profiles and create a more visible online presence amount your competitors. Their customer service is great as well.

Cons: The product is great but with so many companies that offer similar services the cost of the product made the difference within my company.

Overall: Customer service is next none,