# Reputation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Reputation the right Reputation Management solution for you? Explore 184 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167624/Reputation-com/reviews --- Reputation 4.4 (184) [View alternatives](https://www.capterra.com/p/167624/Reputation-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Reputation Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews ML Mor L Senior Presales EngineerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “I liked the success of Reputation in collecting and classifying reviews from all platforms, it simplifies for us to focus on knowing customer trends on each platform independently and formulating appropriate responses efficiently.“ January 7, 2025 Adam F Social Media, Influencer & Community ManagerHospital & Health Care, 10,001+ employeesUsed the software for: 1-2 years. “There are certainly flaws - for example, how some of the numbers are calculated, some of the broader customer support tickets aren't always dealt with properly (it does on occasion feel like the tickets are being rushed due to SLA rather than focusing on resolution of the actual problem), and on occasion, a small number of reviews don't get pulled into the platform - but I do recognise that the company are aware of their own areas for improvement and are actively working to address these - as any good company should be doing.“ July 31, 2023 BD Brian D Marketing CoordinatorReal Estate, 201 - 500 employeesUsed the software for: 6-12 months. “I am happy to be able to compare and contrast our various properties on the basis of their number and quality of reviews.“ October 10, 2023 AN Ana N olmAutomotive, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “only thing I did not like was the facebook integration to be able to communicate/ message/ respond to reviews and comments from customers“ February 9, 2023 RU Randy U Regional Marketing & Training DirectorReal Estate, 501 - 1,000 employeesUsed the software for: More than 2 years. “The product is made keeping up with social media, generating the content, and scheduling posts simple for all the onsite teams and me I train.“ July 13, 2022 FN Felicia N Marketing DirectorAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “I dont think my day to day operations would flow easily without reputation.“ September 25, 2023 MP Melissa P Owner Loyalty Manager Automotive, 51 - 200 employeesUsed the software for: More than 2 years. “The features that are most impactful, is having the ease and ability to be able to text are customer with survey and review links.“ April 4, 2023 DE Don E Digital Marketing DirectorAutomotive, 201 - 500 employeesUsed the software for: More than 2 years. “from time to time their access to specific review dashboards gets cancelled. “ January 12, 2022 ## Showing most helpful reviews Showing 1-25 of 184 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sherry W. Marketing Director Automotive Used the software for: 2+ years ### "Makes Social Media Reviews Very Easy to Track" April 26, 2022 4.0 You can respond to reviews immediately, especially bad reviews. Pros It's very easy to use and I love the email notifications when you get a review... especially a bad review. Cons Could have more analytics, but that's not a deal breaker. Reason for choosing Reputation Podium and Reputation are really 2 different animals and we use and like them both. Review Source AC Aurora C. OLM Automotive Used the software for: 2+ years ### "Reputation.com Makes the grade" July 4, 2022 5.0 Pros How it is organized, and how it helps me be more efficient by allowing me to manage all of my your social media activities easily, across all my locations, from a single platform. Cons Reputation.com is a very extensive product, so it can be overwhelming to learn it all at the adoption level. But as I used it more and more I have learned to make it my tools, and they have become invaluable! The integration with all the platforms - had a couple of glitches with a couple of the Social Media platforms at the beginning, but its functionality and the support team made sure it all came together. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Reputation It was a decision made at a higher level - but it was the more completed program, and I am glad they chose it. Review Source TD Tiffany D. Digital Marketing Director Real Estate Used the software for: 1-2 years ### "Neutral" September 23, 2019 2.0 Dealing with accounting has been the worst experience I've ever had with any accounting team. I've been on this product for over a year now and not once have I received a correct invoice. The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong. Pros I love the reporting aspects. I am very happy being able to pull metrics on reviews and surveys. This really helps us make changes and improvements within our company. The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time. Cons It seems that the functionality breaks semi-often. When we put out a survey the results don't always come in for us to see them. The social media tools could be better. I would love to see a planning/grid option for Instagram. This would help us manage this better. Also, the set up process for our survey program was very taxing. Plus their help desk was not very proactive about fixing the product for us. It can take weeks to get a survey functioning properly. Review Source TM Tyler M. Social Media Specialist Marketing and Advertising Used the software for: 2+ years ### "Wonderful Product with Great Flexibility" March 25, 2022 4.0 I have had amazing experiences with Reputation. Sometimes there can be some small quirks or glitches in the software, but the benefits have absolutely outweighed the negatives. I have had other social media management platforms reach out, but no one has yet been able to offer everything that Reputation has. Pros I love the content library and user system! This makes Reputation stand out from all the other third-party social media softwares. This has allowed us to truly create content that is easily accessible to all users to be able to share with their social media audience. Reputation is always ever-expanding and constantly implementing new features! Cons The software can be glitchy every now and then, but overall this isn't such a detrimental issues. Alternatives considered [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) Reason for choosing Reputation Reputation has had a large focus on making social media content accessible and easy to use. Other softwares have basic and limited functions, but nothing can touch the social media content management features that Reputation has. Review Source MC Matthew C. Digital Marketing Manager Automotive Used the software for: 2+ years ### "A Solid Partner For Your Business" September 23, 2022 5.0 We've had a very positive experience with Reputation.com since inception. That is why we continue to open the door to new rooftops using this platform. It's easy to set-up, easy to use and they continue to look for progress with their platform. It's not a stale/static product by any stretch of the imagination. Pros Reputation.com has been a part of our portfolio for 6+ years and has expanded across multiple rooftops over those years. It's an easy to use and understand platform that continues to update and evolve its offerings to include the latest relevant information to help you monitor and manage your online listings, customer sentiment and social media pages. Cons As they expand the platform, it's become very built out versus what it was just a few years ago. Moving around in the platform isn't as easy as it once was, but that's most likely due to user error and comfortability with new features. Alternatives considered [Digital Air Strike](https://www.capterra.com/p/215412/Social-Logix/) Reason for choosing Reputation Price, promised support, features, manufacturer recommendations. Switched from [Digital Air Strike](https://www.capterra.com/p/215412/Social-Logix/) Price, features, contract terms. Review Source MM Max M. Senior Manager, Corp Comms Automotive Used the software for: 2+ years ### "Industry Leading Platform" June 23, 2022 5.0 Phenomenal. Pros The overall tool is very user friendly but my biggest praise is to the account team. Cons Overall, happy with all functionality and updates they've made Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Account support/team and overall functionality Review Source PO Patrick O. Director of Customer Relations Automotive Used the software for: 1-2 years ### "A Great Partner" February 15, 2022 5.0 The team at Reputation has been outstanding and helped us with big issues and small. Pros The organizing all reviews in one place is very helpful. Responding to reviews in a timely fashion is also great. Cons There is nothing that's not working for us right now. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Reputation The overall product. They not only tell us how we are doing in online reputation, they give us concrete guidance to make a positive impact on our reputation. Review Source Amanda W. Vice President of Business Development & Operations Human Resources Used the software for: 1-2 years ### "Huge Fan of Reputation!" February 21, 2023 5.0 Overall, we've found this tool to be a huge time savings when it comes to managing sentiment across platforms and locations. We are able to respond using predictive response text that Reputation provides and it is instantly handled through the platform. Pros I love that I can manage the reviews and business listings for my multiple locations through one platform. Cons I'm still learning features I didn't even realize I had access to. The addition of the Learning Academy is a huge benefit as I'm now in constant learning mode and gaining ground rapidly in how I use the tools. Review Source Becca W. Marketing Director Real Estate Used the software for: 2+ years ### "Reputation.com makes it easy to manage your business! " January 13, 2022 5.0 Pros I love being able to manage our multiple locations' listings and social media. Cons At times there can be challenges with initial setup, but the processes have improved. Review Source Response from Reputation.com January 18, 2022 Hi Becca, Thank you so much fro taking time to share your experience with Reputation. We appreciate your feedback. Have a wonderful day! Dan F. Social Media Manager Automotive Used the software for: 1-2 years ### "Easy and Convenient" March 29, 2019 5.0 Stellar. Pros It's all-inclusive. Everything can be done from one dashboard. The filtering techniques are accurate. The quantity of templated responses is convenient. Cons I'd like to be able to share the actual review with team members (internally, via email) and when I click the share button within the dashboard, an auto-populated link and text prompting a public share of the review appears. Review Source ML Mor L. Senior Presales Engineer Information Technology and Services Used the software for: 2+ years ### "It enables us to know all the comments related to our reputation on all platforms and not leave them without a comprehensive answer" January 7, 2025 5.0 With Reputation, we did not leave any comment or review without an answer, we were able to remove customer doubts early. Pros I loved the Reputation management of reviews and reputation, it proved to be very effective. I loved how Reputation provides us with innovative and customized options to follow all reviews in one space, to help us improve engagement with the audience. I liked the success of Reputation in collecting and classifying reviews from all platforms, it simplifies for us to focus on knowing customer trends on each platform independently and formulating appropriate responses efficiently. The excellent artificial intelligence support made the automated response to reviews appropriate to their content and in real time. Cons I did not face any complications, Reputation always collects reviews in real time. Review Source Response from Reputation.com January 8, 2025 Thank you for your wonderful feedback, Mor! We’re thrilled that Reputation’s platform has helped you centralize reviews, improve engagement, and respond to customers efficiently. Knowing that you’ve addressed every comment with confidence is exactly the impact we aim for. Thank you for being a valued part of the Reputation community! BD Brian D. Marketing Coordinator Real Estate Used the software for: 6-12 months ### "Indispensable Tools" October 10, 2023 5.0 It's changed the way I oversee the whole review-side of the organization. Pros I am happy to be able to compare and contrast our various properties on the basis of their number and quality of reviews. Cons Sometimes, it's tricky to find exactly the feature or setting that I am looking for in order to generate a specific report or graph or something like that. Review Source Response from Reputation.com July 18, 2024 Thank you for taking the time to share this review, Brian! We're happy to hear that the insights have helped the review-side of your business and that you can identify areas of opportunity for your locations. We appreciate you sharing your feedback with us! AN Ana N. olm Automotive Used the software for: 2+ years ### "Reputation Review" February 9, 2023 5.0 Pros I like the fact that reputation has so many tools within the software that can literally work with any company Cons only thing I did not like was the facebook integration to be able to communicate/ message/ respond to reviews and comments from customers Reason for choosing Reputation more opportunity and available tools and price point Review Source MJ Maria J. Marketing Manager Real Estate Used the software for: 1-2 years ### "Great Tool" June 9, 2024 5.0 Pros It allows us to manage the reputation of our company on Google. Cons Their support team isn't as knowledgeable about the program as they should be. Review Source Response from Reputation.com July 18, 2024 Thank you for taking the time to share this review, Maria! We are happy that you're able to easily manage your company's reputation by using our platform. We appreciate your feedback! MCS Mary Cate S. Marketing Consultant Health, Wellness and Fitness Used the software for: 2+ years ### "Everything is in one place" February 12, 2022 5.0 Pros I love that we were able to combine multiple tools into one. Cons Sometimes it can be bugging, but the support team is great. Review Source JW Jordan W. Social Media Executive Hospital & Health Care Used the software for: 1-2 years ### "Reputation has supercharged our business" August 7, 2023 5.0 Pros Reputation has given us the insight to enable our teams to identify pain-points, areas of inefficiency or poor service and remedy them - both improving our customer experiences on-site, but also online. It's been invaluable when managing a vast amount of sites and their listings online, all in one easy-to-use dashboard. Cons We've come across a couple of things that haven't worked, but the teams have been quick to fix anything flagged. Review Source JB Jonathan B. Marketing Consultant Medical Practice Used the software for: 1-2 years ### "Very good platform " September 28, 2019 5.0 With Reputation.com we have gained valuable insight into the thoughts and feelings of our patients and areas of improvement that our clinics need to address. We also have successfully increased our total volume of online reviews (ex: Google, Facebook, ect) as well as the overall rating quality score. Pros This platform is very diverse in what they offer. I love how all review sites are in one place. The survey builder is easy to use and pretty flexible. Our account managers are fantastic! Very good at communicating promptly! Cons I'm not a fan of the filtering options functionality. The options are great! But the functionality can be smoother and more efficient. For example, if I have 100 locations and I want to filter down to show only 2, then I can do that no problem. However, if I want to add a 3rd location to my filter list, I have to first show all again (which reloads everything) then I have to filter down to the 3 locations. To me that's an extra unnecessary step and waste of cpu resources. Review Source RS Rebecca S. Social Media Specialist Marketing and Advertising Used the software for: 2+ years ### "Exactly What We Need" October 21, 2019 5.0 Pros Reputation.com has many uses for our team, but the most important is its scalability. There are no other platform that can handle our large amount of reviews, both in monitoring and responding, as well as keep our best practices in mind. Their account reps are also an important factor in our satisfaction and we have always dealt with very intelligent, organized, and kind people. Cons Competitive reporting should be as accurate as possible as we use it to guide our decision making, yet there has been some push back on other teams to make sure this information is correct. I believe it is in the queue to fix now, but it shouldn't have taken as long as it did to get an answer when it is said to be one of the values of working with Reputation.com Review Source AC AMY C. REGIONAL PROPERTY MANAGER Real Estate Used the software for: 2+ years ### "RPM - REPUTATION.COM REVIEW" April 10, 2019 5.0 I work in the multifamily housing industry with a portfolio of 5 properties and your platform makes it easy at a glance to keep on top of each of my sites online reputation scores. Pros I work in the multifamily housing industry with a portfolio of 5 properties and your platform makes it easy at a glance to keep on top of each of my sites online reputation scores. Cons I wish that it included the actual ORA score for each site though, on the weekly rollup report. I think it may be a little less user friendly to the onsite managers for responding, but I find it very useful and easy to manage. Review Source Response from Reputation.com May 1, 2019 Thank you for the great feedback, Amy! We will pass it along. If you need anything, we're here to help support you. -Erin, Community Manager TM Tanya M. Marketing Manager Automotive Used the software for: 2+ years ### "Reputation is a Game Changer!" August 2, 2022 5.0 I love Reputation! It has simplified my life and saves me a lot of time. They keep evolving and it's amazing. Pros I love the ease of seeing reviews from all platforms in one place! Cons Getting the initial set up correct can be a little daunting. Review Source CC Christelle C. Director Guest Relations Retail Used the software for: 2+ years ### "Effective tool to manage online reputation" October 7, 2019 4.0 This platform has allowed us to really educate our franchise network about the importance of online awareness. We measure each center by star rating and reputation score which allows us to further support the center AND allows our franchise performance team to spot any areas of concern. The review requesting feature has helped some centers to improve their score quickly and has allowed them to communicate with guests using custom templates. Pros Working for a franchise group, it's really convenient to aggregate reviews to this platform for all of our franchise centers (800+). It's helped review sentiment so that we can see our strengths and areas of opportunity in the business. Cons It was unfortunate when Yelp no longer shared their data with the platform. Many of our guests leave reviews there so it caused us to still make sure both areas were reviewed frequently to monitor sentiment. I'd really appreciate a key word search so that we can pinpoint reviews that contain key words we're looking for. Review Source MP Meghan P. VP, Digital Delivery Consumer Services Used the software for: 2+ years ### "Complete lack of Customer Service" April 10, 2019 2.0 We find them difficult to work with and they have totally unresponsive account management. Pros It is a great tool to solicit feedback from our customers. Cons The actual tool is fine, but it takes weeks to set up new programs through their customer service team and you do not get direct access to an account manager. You can only leave voicemail messages on a generic line or send to a generic email address. Impossible to escalate issues. Review Source Response from Reputation.com May 1, 2019 Hi Meghan, We'd like to speak with you about your experience. Please reach out to me directly at egraff@reputation.com. Your feedback is important to us. -Erin, Community Manager KT Kevin T. CMO Real Estate Used the software for: 6-12 months ### "Reputation Management within the Multifamily Industry " October 1, 2019 4.0 Pros Compared to others, Reputation.com provides easy-to-understand data that doesn't require a PhD to decipher. Additionally, the price for their product is much better than the competition. Cons Could use some more customizable inputs. For example, the ability to "merge" two clients' information into a single report (many of our Regional Managers need a rollup report, just for their regions, not the entire portfolio). Alternatives considered [Meltwater](https://www.capterra.com/p/123153/Meltwater/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/) Switched from [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Cost and functionality. Review Source SE Shyla E. Director of PR Hospital & Health Care Used the software for: 1-2 years ### "Review of customer support" October 8, 2019 4.0 In the beginning they went over and above to assist, now I feel like we are a bother every time we ask for help. Pros I love the reports it generates and how easy it is to send out email reviews. However, we would like to be able to bulk upload text messages as well. Cons The customer service we had early is the process was so much better than it is now. I feel like they don't want to help you get new providers added and they throw this huge list of to do's back on us when they could simply copy the exact information from another provider. The spreadsheet is extremely difficult to work with. There needs to be a better format for adding new providers Review Source TH Tamara H. Marketing Manager Real Estate Used the software for: 6-12 months ### "review" October 7, 2019 4.0 Aside from the invoicing and billing dept. being a mess and mixing up our invoicing on multiple occasions, we are happy with the product and our customer rep is great! Pros An all in one solutions for both reviews and reputation management. Cons The social product is lacking some features compared to it's competitors. Only one photo and no video for instagram. Reason for choosing Reputation Price mostly. While Reputation.com lacked some features that others did have, overall the product had what we were looking for with an all-in-one solution. The only other option was to continue with two different products. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.