# Zoho Cliq Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zoho Cliq the right Team Communication solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167639/Glofox/reviews --- Zoho Cliq 4.6 (108) [View alternatives](https://www.capterra.com/p/167639/Zoho-Cliq/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zoho Cliq Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews MS Mallory S Clinical Operations ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “In addition the pin feature is very helpful for easy reference of important messages. While you can hold meetings in Cliq, I prefer google meets as Cliq is sometimes buggy.“ March 17, 2026 Latoya G Support specialistEntertainment, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Sometimes I might go offline and I don't hear when a message comes in, not ignoring or ntn, just not updated and it causes conflict“ February 6, 2026 AA Adebayo A Engineering LeadHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “Another great feature about it is how you can start a messaging thread from a video conference call and the messages are persisted after the call ends.“ February 12, 2025 MS Mallory S Clinical Operations ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Its also sometimes difficult to scroll back through past chats as you can only go back to a date not a time.“ March 17, 2026 CP Calvin P Sales and Solutions ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Video calls make client demos a breeze, file sharing is ideal for design assets, and we've cut down on email noise substantially.“ August 20, 2025 NS Nilesh S Audio EditorE-Learning, 11 - 50 employeesUsed the software for: Less than 6 months. “There are multiple occasions when my screen froze during meetings, making it hectic for me.2. While during one of my meetings, one of my team was unable to join the meeting even with a stable internet connection.3.“ August 24, 2023 LB Leland B PresidentMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “Very similar user interface, integrates nicely with the rest of the Zoho ecosystem.“ February 12, 2026 CS Connor S Brokerage Operations AssociateFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes, it can get a bit disorganized when we have a lot of group chats.“ November 29, 2024 ## Showing most helpful reviews Showing 1-25 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chinna Siva Krishna T. MERN STACK Developer Education Management Used the software for: 6-12 months ### "Great Tool for Zoho Users, Solid Team Collaboration Platform" April 28, 2025 4.0 Overall, Zoho Cliq is a good communication platform, particularly for teams that already use the Zoho suite. Pros Zoho Cliq is simple to use, integrates seamlessly with other Zoho applications, and provides real-time messaging with customizable channels. Cons Some of the features, such as voice/video calling, are not as refined or stable as those of rivals like Slack or Microsoft Teams. Review Source MS Mallory S. Clinical Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Use Communication and Employee/Network Management Tool" March 17, 2026 4.0 Cliq is one of my most used applications at work. It is the primary source of communication in our telehealth network. I also use it as a helpful tool for employee and network management. We utilize the ability to direct message, create channels, and have group messages frequently. In addition the pin feature is very helpful for easy reference of important messages. While you can hold meetings in Cliq, I prefer google meets as Cliq is sometimes buggy. Pros I love the variety of features and permission sets. It is very helpful with a larger group of employees as a manager. The features I use most include calls, channel creation, pinning messages for organization, monitoring the network communication. Cons I think that it can be quite buggy at times with profile pics glitching or not loading messages. Its also sometimes difficult to scroll back through past chats as you can only go back to a date not a time. Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing Zoho Cliq Mainly features and permissions, like the ability to delete messages of other employees as an admin. Review Source Rick P. Director Design Used the software for: 6-12 months ### "Solid team chat/collaboration app with an extensive development backend for customizations" May 21, 2019 3.0 I was impressed with the opportunities for developers but not with the UX. Pros Cliq integrates well with other Zoho apps, particularly helpful in Contact. All the basic chat and collaboration features are there in a familiar user interface. It's possible for advanced users to create extensions, custom integrations, bots, and commands with a powerful development backend and make these customizations available throughout your organization and team. Cons Unless you're already using a bunch of Zoho apps there's no reason to switch from Slack, Flock, or Asana, which area already mature platforms. Compared to these other apps, particularly Flock, the UI is a bit obtuse and hard to get a clear overview of. I particularly disliked the double panes within a chat window (opening the settings for a bot, for example). Review Source LB Leland B. President Marketing and Advertising Used the software for: 1-2 years ### "Slack alternative to those of us with limited software budgets" February 12, 2026 5.0 A great alternative to Slack. Very similar user interface, integrates nicely with the rest of the Zoho ecosystem. Pros Clean interface, easy to update settings, like how easy it is to invite new people to the platform. Easy to create channels and direct messages for different topcis. Cons Wish I didn't have to use MarkDown for some formatting, it's not how I think about formatting vs. some sort of easy to use tool bar to make the text more easily formatted. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) The slack pricing was way out of my budget based on the number of users. Love the platform, the pricing wasn't small business friendly. Review Source AA Adebayo A. Engineering Lead Health, Wellness and Fitness Used the software for: 2+ years ### "An Important Messaging and Collaboration Tool For Any Organization." February 12, 2025 5.0 Overall, we have had a great experience since we started using Zoho Cliq. Its user interface makes it easy to use both on the web and mobile apps. We also love that it is integrated into other Zoho tools and we can extend its functionalities using extensions. Another great feature about it is how you can start a messaging thread from a video conference call and the messages are persisted after the call ends. Aside from the hiccups we encountered when integrating with our custom system, we have had a wonderful experience using Cliq. Pros Zoho Cliq is a very good alternative to other messaging and collaboration tools. I like that it has a rich set of features for free! It allows for quick collaboration and instant messaging for both small and large teams and has a host of extensions that allow a user to extend its functionalities. Cons This is a great tool with lots of features but what we found lacking was proper documentation on how to extend some parts of it. We tried to integrate our external tool to post to Cliq and we had to dig through quite a handful of documentation to make some headway. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Zoho Cliq We were already using Zoho Mail and some other Zoho tools so it was easy to make the switch. Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Cliq offered an easier way to quickly collaborate within our team. It also integrated with our other Zoho tools and had extensions for additional functionalities. Review Source MA Mia A. Recruitment Coordinator Telecommunications Used the software for: 1-2 years ### "Love Cliq! Great alternative to Teams." January 27, 2025 5.0 Positive! We use it to communicate with our agents, it works very well. Pros The UI is very self explanatory, comparable to Teams but easier to navigate in my opinion. Cons There's nothing I can think of that I dislike about Cliq. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Cheaper! And very similar. It made it easier for the company to manage permissions etc. Review Source AK Anne K. Strategy and Operations Officer Hospitality Used the software for: 6-12 months ### "Great Experience with Zoho!" January 19, 2025 4.0 It was a great experience! I loved the functionalities but yet again looks sort of overwhelming with the features and sometimes I dont know where to look but it is a great product with a lot of functionalities. Pros It enables me customise my Workspace. It has a lot of functionalities like I can set reminders from conversation, set a meeting from that same conversation. That's really cool. Cons It has a lot of functionalities that one needs to explore more. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Google Workspace was quite expensive, so we had to switch. Review Source VR Verified Reviewer Support specialist Entertainment Used the software for: 6-12 months ### "Cliq vx slack" February 6, 2026 5.0 Overall I'd say this is a very good app, I used it to communicate with clients and it worked well, no real complaint Pros The mobile feature, it's almost similar to slack And very responsive, a very good tool in my opinion Cons Sometimes I might go offline and I don't hear when a message comes in, not ignoring or ntn, just not updated and it causes conflict Review Source CP Calvin P. Sales and Solutions Manager Information Technology and Services Used the software for: 2+ years ### "Reliable team chat with strong meeting functionality." August 20, 2025 5.0 Video calls make client demos a breeze, file sharing is ideal for design assets, and we've cut down on email noise substantially. Security permissions allow us to manage client access to sensitive channels without closing off open team comms. Pros Zoho Cliq's threaded conversations and group chats categorize our dev discussions by project. Screen sharing on code reviews is as open as day, and message search allows us to find technical choices from weeks past when debugging client problems. Cons High learning curve compared to Slack, and some messaging features feel clunky compared to alternatives. Review Source Wes P. Principal Software Engineer Computer Software Used the software for: 1-2 years ### "Zoho Cliq Hits the Spot for Ad-Hoc Project Teams." May 12, 2025 4.0 We use Cliq for small informal projects that come and go over time; and have diverse team members. Pros It makes it easy to create a channel for a project, that provides for efficient sharing of data to all project members. Offers excellent privacy and flexibility. Cons The Mobile App version is buggy. The learning curve is a burden at the beginning. Review Source DT Daniel T. IT Engineer Automotive Used the software for: I used a free trial ### "Affordable option for some one already using Zoho products" April 7, 2025 4.0 For some who uses Zoho products, this is a good tool to buy it integrates well with the other Zoho applications. There are some small issues with this but with the cost and features available it make it a solid contender. Pros The interface is easy to use and navigate. Like all Zoho products it integrates into the zoho ecosystem. The pricing is very affordable compared to other options on the market Cons Zoho Cliq sometimes freezes in meetings and on the mobile app, this needs to be fixed but it is not a regular occurrence. There can be a delay on notification in the mobile app Review Source HL Harsh L. Developer Computer Software Used the software for: Less than 6 months ### "Mastering Team Communication with Zoho Cliq" January 24, 2025 5.0 Overall experience with Zoho Cliq is good it provides a solid platform for team collaboration with useful features like channels, calls, and file sharing. Pros Zoho Cliq gives communication with features like channels, audio/video calls, and screen sharing, making team collaboration efficient. Its robust data retention secure and organized management of business communication. Cons Zoho Cliq's user interface bit difficult, especially with multiple channels and integrations. Review Source NW Noah W. CEO Research Used the software for: 1-2 years ### "Cliq or Slack - we've used both and stuck with Cliq" April 5, 2022 5.0 Cliq is a great addition when using other Zoho apps. I haven't used it as a stand-alone app so I can't comment on that, but so far we are impressed with all the features of Zoho One and the integrations available. I recommend it. Their support is a little slow and responses are vague, but the help pages and online knowledge base are a good reference. Most issues get resolved but it usually takes more than one or two back and forth emails. Pros Integrates well with other Zoho One apps. Cliq is easy to use for internal users. Slack is easier for external and other organizations but Cliq has that feature, just not as user-friendly. Cliq also has threads, custom channels, and a lot more flexibility when utilizing other Zoho products. Cons The threads are new and it can be a little difficult to keep track of them but the search function works well to find everything. The only other con would be getting external users (subcontractors) integrated to chat with employees. If Cliq could make adding external users easier and give some ability to join all channels instead of just external ones, it would be much better. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) We integrated Zoho One for the business. Review Source VR Verified Reviewer Owner/Broker Financial Services Used the software for: 2+ years ### "Zoho Cliq" January 23, 2023 5.0 I love it and it's a great alternative for those using competitors products that do the same thing. Pros Zoho Cliq is a great way to communicate instantly and seamlessly with anyone on my team. I would be lost without it. Cons There is nothing I dislike about this software product. It does exactly what was promised and is very easy to use. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) it's better and connects to my Zoho CRM Review Source VR Verified Reviewer Associate QA Teste Computer Games Used the software for: 1-2 years ### "Cliq : Convenient Communication Software." October 7, 2023 4.0 Zoho Cliq provides increased productivity, streamlined workflows and better communication with teams and organizations thus offering users and organizations a more efficient, flexible, and organized way to work together. Pros Zoho Cliq has made the communication in my enterprise exponentially simple, by the way it is designed even a toddler would be able to use it with ease.Secondly the customer support that Zoho offers is miles ahead compared to other communication softwares. They are always reliable and their team are really well versed in what they're doing.Since the inception of my enterprise I've been using Zoho Cliq and I can confidently say that I frequently use the product. Apart from that it also has numerous features that has really helped me in many ways Cons The only thing that I dislike about the product is that it has limited team collaboration tools, which at times causes problems when the team tries to collaborate on a big project. Review Source MH Muhammed H. Lead Qualification Manager Real Estate Used the software for: 1-2 years ### "a must-have tool for everyone using Zoho CRM " April 14, 2022 5.0 It would make communicating with my team members very hard if it wasn't for Zoho Cliq. I love it's simplicity and functionality. Pros I've been using Zoho Cliq for the last 2 years, we use it for internal communication and we depend on it 100%. If you have a team and use Zoho CRM it's a must-have tool as it makes communicating much easier with your team. I love the features it has as you can text, call, and share your screen with other team members. Cons It doesn't change status to away when offline which makes tracking employees a bit harder. Review Source SR Siva R. Associate Information Technology and Services Used the software for: 1-2 years ### "Zoho Cliq" April 28, 2023 4.0 Pros Zoho Cliq is a very easiest communication tool for communicating with a group of people and at the same time with personal chat. There is no delay in chats on both sending and receiving ends. It has integration with Zoho apps. In the search icon, we can search and find the people, messages, and files making it easy to find important information. Cons People who only have Zoho users can have free access, but for others, it is such a cost. Then It's better to use it on a desktop Instead of using it on mobile phones because it provides functionality limitations. Review Source VR Verified Reviewer Ecommerce Manager Retail Used the software for: Less than 6 months ### "A great collaborative tool for mid sized teams" July 1, 2021 5.0 Overall it's been really great and intuitive. The team has really gotten into an easy flow that is showing promise. Pros Keeping multiple chat windows open in the same view. This is crucial for me and saves time as I don't have to switch to another tab or another conversation and then click into the comment bar. This may sound trivial but this drives me mad on other tools. Cons Not much. If I had to choose something it would be the sound for the alert when you get a notification, but then again you want that noise to be annoying so you don't miss it. Review Source VR Verified Reviewer Merchandiser Food & Beverages Used the software for: 1-2 years ### "Zoho Cliq Review" December 13, 2019 5.0 Zoho Cliq has provided us with a way of communicating company wide. Any user is fully capable of using the serve because of user friendly the service is. Pros What I like most about Zoho Cliq is how effortless staying connected is with all of the features that the software offers. Cons What I like least about Zoho Cliq is the cost basis the software offers for each employee to use and utilize the service. Review Source NV Nivya V. Associate Social Media Manager Marketing and Advertising Used the software for: 6-12 months ### "If you are a newbie, go for Cliq" August 28, 2021 4.0 Pros I like how I can easily communicate with my teammates and share files with them in the software. It had the video calling feature which came in handy during the pandemic. It helps you record your check in and check out time. Cons I don’t like the user interface and it’s slow sometimes. I wish I didn’t have to open laptop every time I have to check in and out. Review Source VR Verified Reviewer Customer Support Coordinator Telecommunications Used the software for: Less than 6 months ### "Works Well" December 2, 2021 5.0 Cliq is enjoyable and dependable. I personally like using it. Pros Cliq is a new messaging software in comparison to some of the most popular options, but just as good in my opinion. It is fast and fun to use. Very appealing. Cons This could stand to have a tutorial feature. Some of the options on Cliq are difficult to find on your own. With a tutorial, users could find all the features of Cliq far more quickly and easily. Review Source DC Diane C. Paralegal Law Practice Used the software for: Less than 6 months ### "Chat and connect " September 1, 2022 4.0 Zoho Cliq is nice for people who like Zoho and their way of doing things. Zoho has an entire family of software that all work together. Pros Zoho Cliq is Zoho's chat and communication software. I sign in and check live and Zoho tracks my time. I can log my breaks and the live will turn off while I'm away. Send an important message or notification to everyone at once. Zoho cliq syncs my calendar and I can use audio or video calls. Cons I don't like Zoho Cliq as much as I like other communication software. Zoho is always different. The video calls can be very difficult to start and to include everyone because of the priority labels for meetings. Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Review Source CR Chris R. IT Tech Information Technology and Services Used the software for: 1-2 years ### "Favorite tool in a Fully Featured Suite" February 4, 2019 5.0 Staying up to date on current projects and communicating with my team has never been easier. I recommend to my colleagues all the time! Pros Quick and easy communication. Segmented to channels to keep things organized. Well made and designed clients for Desktop and Mobile use! Cons Can feel a bit bloated at times. There are plenty of settings to fiddle with but I haven't had the need to. Review Source AM Anyugel M. Used the software for: 6-12 months ### "Very goos tool to communicating with my work team" March 23, 2018 5.0 Pros I love using this program every day. The truth is that it facilitates communication with my team and also allows me to send us quick files if necessary at the moment. Also, if they are distracted in other activities, it notifies them that someone wants to talk to them. So it really is a great tool Cons I consider that the negative of the tool is that sometimes it is slow to load the files that need to be sent immediately. But the rest is perfectly functional and wonderful Review Source VR Verified Reviewer Consultant Marketing and Advertising Used the software for: Less than 6 months ### "Great tool for internal communication" August 27, 2019 5.0 Just keeping everyone connected and on the same page is crucial. Pros We use the entire suite of Zoho products, so it's very convenient to have the chat function built into the platform. Means less tabs open on my computer. Cons I miss the giphy feature that I used when my company used Slack. It was great for injecting some levity into company communication. 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