# Zoho Cliq Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zoho Cliq the right Team Communication solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167639/Zoho-Cliq/reviews --- Zoho Cliq 4.6 (108) [View alternatives](https://www.capterra.com/p/167639/Zoho-Cliq/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zoho Cliq Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews MS Mallory S Clinical Operations ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “In addition the pin feature is very helpful for easy reference of important messages. While you can hold meetings in Cliq, I prefer google meets as Cliq is sometimes buggy.“ March 17, 2026 Latoya G Support specialistEntertainment, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Sometimes I might go offline and I don't hear when a message comes in, not ignoring or ntn, just not updated and it causes conflict“ February 6, 2026 AA Adebayo A Engineering LeadHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “Another great feature about it is how you can start a messaging thread from a video conference call and the messages are persisted after the call ends.“ February 12, 2025 MS Mallory S Clinical Operations ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Its also sometimes difficult to scroll back through past chats as you can only go back to a date not a time.“ March 17, 2026 CP Calvin P Sales and Solutions ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Video calls make client demos a breeze, file sharing is ideal for design assets, and we've cut down on email noise substantially.“ August 20, 2025 NS Nilesh S Audio EditorE-Learning, 11 - 50 employeesUsed the software for: Less than 6 months. “There are multiple occasions when my screen froze during meetings, making it hectic for me.2. While during one of my meetings, one of my team was unable to join the meeting even with a stable internet connection.3.“ August 24, 2023 LB Leland B PresidentMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “Very similar user interface, integrates nicely with the rest of the Zoho ecosystem.“ February 12, 2026 CS Connor S Brokerage Operations AssociateFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes, it can get a bit disorganized when we have a lot of group chats.“ November 29, 2024 ## Showing most helpful reviews Showing 1-25 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chinna Siva Krishna T. MERN STACK Developer Education Management Used the software for: 6-12 months ### "Great Tool for Zoho Users, Solid Team Collaboration Platform" April 28, 2025 4.0 Overall, Zoho Cliq is a good communication platform, particularly for teams that already use the Zoho suite. Pros Zoho Cliq is simple to use, integrates seamlessly with other Zoho applications, and provides real-time messaging with customizable channels. Cons Some of the features, such as voice/video calling, are not as refined or stable as those of rivals like Slack or Microsoft Teams. Review Source MS Mallory S. Clinical Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Use Communication and Employee/Network Management Tool" March 17, 2026 4.0 Cliq is one of my most used applications at work. It is the primary source of communication in our telehealth network. I also use it as a helpful tool for employee and network management. We utilize the ability to direct message, create channels, and have group messages frequently. In addition the pin feature is very helpful for easy reference of important messages. While you can hold meetings in Cliq, I prefer google meets as Cliq is sometimes buggy. Pros I love the variety of features and permission sets. It is very helpful with a larger group of employees as a manager. The features I use most include calls, channel creation, pinning messages for organization, monitoring the network communication. Cons I think that it can be quite buggy at times with profile pics glitching or not loading messages. Its also sometimes difficult to scroll back through past chats as you can only go back to a date not a time. Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing Zoho Cliq Mainly features and permissions, like the ability to delete messages of other employees as an admin. Review Source Rick P. Director Design Used the software for: 6-12 months ### "Solid team chat/collaboration app with an extensive development backend for customizations" May 21, 2019 3.0 I was impressed with the opportunities for developers but not with the UX. Pros Cliq integrates well with other Zoho apps, particularly helpful in Contact. All the basic chat and collaboration features are there in a familiar user interface. It's possible for advanced users to create extensions, custom integrations, bots, and commands with a powerful development backend and make these customizations available throughout your organization and team. Cons Unless you're already using a bunch of Zoho apps there's no reason to switch from Slack, Flock, or Asana, which area already mature platforms. Compared to these other apps, particularly Flock, the UI is a bit obtuse and hard to get a clear overview of. I particularly disliked the double panes within a chat window (opening the settings for a bot, for example). Review Source LB Leland B. President Marketing and Advertising Used the software for: 1-2 years ### "Slack alternative to those of us with limited software budgets" February 12, 2026 5.0 A great alternative to Slack. Very similar user interface, integrates nicely with the rest of the Zoho ecosystem. Pros Clean interface, easy to update settings, like how easy it is to invite new people to the platform. Easy to create channels and direct messages for different topcis. Cons Wish I didn't have to use MarkDown for some formatting, it's not how I think about formatting vs. some sort of easy to use tool bar to make the text more easily formatted. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) The slack pricing was way out of my budget based on the number of users. Love the platform, the pricing wasn't small business friendly. Review Source AA Adebayo A. Engineering Lead Health, Wellness and Fitness Used the software for: 2+ years ### "An Important Messaging and Collaboration Tool For Any Organization." February 12, 2025 5.0 Overall, we have had a great experience since we started using Zoho Cliq. Its user interface makes it easy to use both on the web and mobile apps. We also love that it is integrated into other Zoho tools and we can extend its functionalities using extensions. Another great feature about it is how you can start a messaging thread from a video conference call and the messages are persisted after the call ends. Aside from the hiccups we encountered when integrating with our custom system, we have had a wonderful experience using Cliq. Pros Zoho Cliq is a very good alternative to other messaging and collaboration tools. I like that it has a rich set of features for free! It allows for quick collaboration and instant messaging for both small and large teams and has a host of extensions that allow a user to extend its functionalities. Cons This is a great tool with lots of features but what we found lacking was proper documentation on how to extend some parts of it. We tried to integrate our external tool to post to Cliq and we had to dig through quite a handful of documentation to make some headway. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Zoho Cliq We were already using Zoho Mail and some other Zoho tools so it was easy to make the switch. Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Cliq offered an easier way to quickly collaborate within our team. It also integrated with our other Zoho tools and had extensions for additional functionalities. Review Source MA Mia A. Recruitment Coordinator Telecommunications Used the software for: 1-2 years ### "Love Cliq! Great alternative to Teams." January 27, 2025 5.0 Positive! We use it to communicate with our agents, it works very well. Pros The UI is very self explanatory, comparable to Teams but easier to navigate in my opinion. Cons There's nothing I can think of that I dislike about Cliq. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Cheaper! And very similar. It made it easier for the company to manage permissions etc. Review Source VR Verified Reviewer Support specialist Entertainment Used the software for: 6-12 months ### "Cliq vx slack" February 6, 2026 5.0 Overall I'd say this is a very good app, I used it to communicate with clients and it worked well, no real complaint Pros The mobile feature, it's almost similar to slack And very responsive, a very good tool in my opinion Cons Sometimes I might go offline and I don't hear when a message comes in, not ignoring or ntn, just not updated and it causes conflict Review Source CP Calvin P. Sales and Solutions Manager Information Technology and Services Used the software for: 2+ years ### "Reliable team chat with strong meeting functionality." August 20, 2025 5.0 Video calls make client demos a breeze, file sharing is ideal for design assets, and we've cut down on email noise substantially. Security permissions allow us to manage client access to sensitive channels without closing off open team comms. Pros Zoho Cliq's threaded conversations and group chats categorize our dev discussions by project. Screen sharing on code reviews is as open as day, and message search allows us to find technical choices from weeks past when debugging client problems. Cons High learning curve compared to Slack, and some messaging features feel clunky compared to alternatives. Review Source Wes P. Principal Software Engineer Computer Software Used the software for: 1-2 years ### "Zoho Cliq Hits the Spot for Ad-Hoc Project Teams." May 12, 2025 4.0 We use Cliq for small informal projects that come and go over time; and have diverse team members. Pros It makes it easy to create a channel for a project, that provides for efficient sharing of data to all project members. Offers excellent privacy and flexibility. Cons The Mobile App version is buggy. The learning curve is a burden at the beginning. Review Source DT Daniel T. IT Engineer Automotive Used the software for: I used a free trial ### "Affordable option for some one already using Zoho products" April 7, 2025 4.0 For some who uses Zoho products, this is a good tool to buy it integrates well with the other Zoho applications. There are some small issues with this but with the cost and features available it make it a solid contender. Pros The interface is easy to use and navigate. Like all Zoho products it integrates into the zoho ecosystem. The pricing is very affordable compared to other options on the market Cons Zoho Cliq sometimes freezes in meetings and on the mobile app, this needs to be fixed but it is not a regular occurrence. There can be a delay on notification in the mobile app Review Source WC William C. CEO Online Media Used the software for: 6-12 months ### "Amazing App" April 29, 2025 5.0 It has been seamless, great customer support, and little to no technical issues. It has been a real pleasure. Pros Easy navigation allowed for a seamless experience with a team of 5 developers and 2 managers. Cons That it's not decentralized to allow me to have more certainty nothing will be stolen or compromised. Review Source VR Verified Reviewer Director Media Production Used the software for: Less than 6 months ### "Good Chat System with Zoho Integrations" February 16, 2025 5.0 Overall good experience, integration to the ZohoCRM was the priority Pros Easy to use, integrated into ZohoCRM, low cost Cons Nothing comes to mind about negative features Review Source AM Aloice M. Administrator Information Technology and Services Used the software for: 1-2 years ### "Unified Communication With Zoho Cliq" May 10, 2024 5.0 Zoho Cliq has made life easy for me by helping do my activities remotely and at my own comfort. Pros The amazing Video calls that link me with my clients and the ability to chat and have meetings in one platform. Zoho Cliq is easy to use. Cons No dislike what's so ever with this platform. Review Source VR Verified Reviewer Digital marketer Publishing Used the software for: 1-2 years ### "Excellent Team Collaboration Software" August 10, 2022 5.0 We do create separate groups for project discussions. This helps us to stay connected. Even though all our employees are located in different places we feel connected because of this tool. Excellent tool for remote work management. It also allows us to make video calls. Zoho cliq has improved our team collaboration and helps us to work effectively. Pros All our employees are connected through Zoho cliq. This makes our internal communication easy. It allows us to chat, make calls and share files with our teammates. It has all the features of a chat application. We can even share our screen with our teammates. Cons Unable to add a new person in between a call. We feel that it’s a bit pricey. There is a delay in mobile notifications. Review Source OA Omid A. Solutions Engineer Computer Hardware Used the software for: 2+ years ### "Zoho Cliq Review" May 30, 2024 5.0 Pros Zoho Cliq is an important part of our business. It empowers our team to have real time communication with a simple to use platform. The thread functionality makes it easy to stay organized. Cons The learning curve to find messages took a bit for some of our users, but now it has become second nature. Review Source AT Alan T. Service Director Financial Services Used the software for: 1-2 years ### "Fast, easy and VERY effective" March 23, 2022 5.0 Cliq has provided us with a quick, easy and seamless way to connect, share data and keep our teams in constant contact with each other. Pros Fantastically easy to use with a rollout that was as close to "instant" as possible. Loads of features, but very user friendly and intuitive interface. Cons As we already use Zoho CRM, integration was fast, easy and "painless". From a purely aesthetic point, a few members of our team have grumbled about wanting more personalization options. Review Source EH Evan H. Owner Real Estate Used the software for: 2+ years ### "If you use Zoho and Slack, you should be using Cliq instead." October 6, 2022 5.0 Pros There is a super simple onboarding and very clean UI. It is also extremely automation friendly. Cons The mobile app does tend to have some bugs and crash fairly frequently. It is much better than other Zoho mobile apps, however. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) Zoho integrations Review Source VR Verified Reviewer Chief Operations Officer Computer Software Used the software for: 1-2 years ### "Slack-like chat, much cheaper and with some useful extra features" September 26, 2018 5.0 We moved to Cliq from Slack, as it included all the features we needed - but we didn't have to pay for them. The chats are logged in Zoho Connect as well. We use it for project chat, updates etc. Pros Integrates fully into the Zoho ecosystem, cheap, allows broadsheet layout, easy to use with external users Cons Occasionally buggy although Zoho continue to make improvements. Not as many native integrations available off the shelf and that means having to get developers for web hooks. Review Source HK Haridas K. Auditor Financial Services Used the software for: 1-2 years ### "Zoho Cliq -An intra-company communication platform" November 27, 2022 4.0 It is a really nice piece of software for internal communications. Pros It is extremely simple to use and similar to WhatsApp. It allows businesses to communicate with their employees internally and makes it simple to share documents. Cons I didn't notice any cons with this software. Review Source CR Celize R. gerencia Retail Used the software for: 1-2 years ### "We are in sync" April 8, 2021 5.0 And we have staff just a touch away. Facilitating communication. Pros We always need to be in contact with employees. Zoho Cliq simplifies your team's communication with organized conversations, easy to find information Cons I can't do a data analysis of participation and poor storage of documents. Review Source LL Lisa L. Business Development Consumer Services Used the software for: 6-12 months ### "Keeping in Touch with the Important Stuff " October 7, 2020 5.0 Now that companies have more employees working from home, it is so important to not feel disconnected or on your own. Being able to check in with co workers or clients instantly is so much more productive. I can reach more people with information I need so quickly. This allows me to give the best customer service I can. I can keep the customer at ease knowing that I am not making them wait and they know I am working on getting the answers they need so we can complete what they called for and get on with their day. Ending a call quickly and successfully is what makes for a great customer experience. Pros I really like being able to get my question to a client or a co worker quickly is extremely important in my job. Cons If there was the ability to have a few canned responses or FAQ to ease the effort of speaking with a client and typing at the same time would be a nice feature. Review Source AI Abraham I. Digital Advertiser Marketing and Advertising Used the software for: Less than 6 months ### "Alternative instant chat App " December 28, 2023 4.0 I enjoyed using Zoho cliq for communication and also you can set when you are available or away on the app. Pros The functionality of scheduling chat for a later time. Cons You need an email to sign up on the service unlike other messaging platforms. Review Source NS Nilesh S. Audio Editor E-Learning Used the software for: Less than 6 months ### "Communicating while operating made easy with Zoho Cliq" August 24, 2023 5.0 Zoho Cliq is one of the best platform for business instant messaging. It is really use to communicate with my team for professional as well personal purpose with the help of Zoho Cliq. It is one of the most preferable software for communication with your team. Pros 1\. The user interface of the platform is really great and super easy to use.2. It is really easy to communicate with my team members while working on various tasks.3. I could organize meetings and also schedule tasks with my team for various projects.4. It also provides a check of my past activities as well. Cons 1\. There are multiple occasions when my screen froze during meetings, making it hectic for me.2. While during one of my meetings, one of my team was unable to join the meeting even with a stable internet connection.3. The mobile application is really cumbersome. Review Source AR Amber R. Quality Assurance Consumer Services Used the software for: 6-12 months ### "Keeps everyone together" February 15, 2019 5.0 Pros I enjoy the convenience of being able to shoot anyone in the company an IM and get real time feedback when it's needed. There is no better feeling than reliability and when I am on the phone with a client and need feedback from a colleague immediately, it's a fantastic and relieving feeling to have everyone I need at the tips of my fingers. Cons I don't like how lengthy it can be to set up and getting new users enrolled is a pain. Review Source VR Verified Reviewer Consultant Marketing and Advertising Used the software for: Less than 6 months ### "Great tool for internal communication" August 27, 2019 5.0 Just keeping everyone connected and on the same page is crucial. Pros We use the entire suite of Zoho products, so it's very convenient to have the chat function built into the platform. Means less tabs open on my computer. Cons I miss the giphy feature that I used when my company used Slack. It was great for injecting some levity into company communication. 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