--- title: "Upscope Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Upscope Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/167722/Upscope/" page_type: "product" language: "en" --- # Upscope Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Upscope ## What is Upscope? Onboard and support your users like they've never experienced before. Upscope cobrowsing is the one click, no-download, interactive screen sharing for effortless onboarding and support: 1. In one click, see what your user sees, without downloads. 2. Use your mouse on THEIR screen to click and scroll for them. 3. Do this from your live chat system or when they phone in. Beautifully integrates with Intercom, Zendesk, Olark, Livechatinc and your existing phone system. ## What is Upscope used for? [Remote Support](https://www.capterra.com/remote-support-software/) Top alternative Featured Overall rating Based on 92 user reviews Reviews sentiment Positive 89% Neutral 9% Negative 2% Starting price $38 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Upscope?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://upscope.io&name=Upscope) ## Upscope Overview Updated August 2026 AI summary Upscope delivers real-time remote support for organizations of all sizes by enabling teams to instantly access, view, and guide users' screens through the browser without downloads. It features remote access and control, screen sharing, diagnostic tools, and collaboration, with optional capabilities like session transfer, customizable branding, and audit trails, deployed as a cloud-based, web-accessible solution. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Upscope 4.4 (92) VS. [4.7 (24,190)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $38 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (92) Ease Of Use 4.6 (11,621) Value For Money 4.5 (63) Value For Money 4.5 (8,220) Customer Service 4.6 (65) Customer Service 4.4 (7,513) ## Upscope alternatives [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting price $29.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,901)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (735)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (3,471)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/167722/Upscope/alternatives/) ## FAQs about Upscope Overview ### What problems does Upscope solve? Upscope solves vague customer issue reporting, slow troubleshooting, and friction from download-based screen sharing by letting agents instantly see and guide users in real time. Support, onboarding, sales, and customer success teams benefit most, especially when helping non-technical users, reducing back-and-forth explanations, and accelerating time to resolution. Answer based on 58 reviews Overview ### Which roles and teams benefit most from Upscope? Upscope is most used by customer success, support, and client service teams that need to troubleshoot issues, guide users through workflows, and resolve cases faster. Sales and account executives use it for live demos and onboarding, while operations leaders and executives rely on it to improve service quality and customer experience. Answer based on 92 reviews Overview ### What company size and specific industries is Upscope built for? Upscope is designed for small to mid-sized and enterprise companies that need remote guidance for customers, especially in customer support, customer success, remote sales, and account management. It fits service teams that help non-technical users without setting up screen sharing each time. Features and Usability ### What are the key features of Upscope? Upscope includes core screen sharing and co-browsing tools for live troubleshooting, with remote control, on-screen drawing and highlighting, and session transfer. Differentiator features include no-download browser sharing, Intercom and chat integrations, user management controls, and audit trail support for customer support and onboarding workflows. Answer based on 48 reviews Limitations ### How reliable is Upscope when bugs or connection issues happen? Upscope helps support teams diagnose problems quickly, but reliability feedback is mixed when sessions fail or tools freeze. Many teams find setup simple and say support responds quickly to fixes, while some report loading failures, dropped sessions, integration hiccups, and occasional feature limits that interrupt troubleshooting. Answer based on 24 reviews Integrations ### Which third-party tools and platforms does Upscope integrate with? Upscope integrates with customer messaging and support platforms including Drift, Freshchat, Help Scout, Intercom, LiveChat, Re:amaze, Zendesk Chat, and Zendesk Suite. It also connects with Salesforce Sales Cloud for CRM use, covering live chat, help desk, and sales workflows across common support environments. Answer based on 13 reviews Getting Started and Support ### What training and onboarding options does Upscope offer? Upscope provides live online sessions, documentation, and videos for training and onboarding. Live online sessions support guided setup and direct instruction, documentation gives written reference material for checking steps, and videos offer on-demand walkthroughs for reviewing features and procedures. Answer based on 7 reviews Getting Started and Support ### What customer support options does Upscope offer, and how do users rate the experience? Upscope offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users generally describe support as responsive, helpful during setup, and quick with bug-fix follow-up. Some mention limited proactive check-ins after onboarding, while product issues like occasional lag or connection problems can affect the overall support experience. Answer based on 59 reviews Features and Usability ### How well does Upscope handle screen sharing for support? Upscope makes browser-based screen sharing fast and easy for customer support teams, especially with live chat and training workflows. Many users like the no-download setup, co-browsing, and annotation tools, while some mention connection drops, lag on weak internet, and limits with scrolling, dropdowns, or non-browser areas. Answer based on 48 reviews ## Features AI summary Based on 6,383 Remote Support reviews Capterra reviewers highlight these as the features buyers value most when choosing remote support software: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) Upscope supports **Remote Access/Control** and **Access Controls/Permissions**, so teams can connect to user devices in real time while managing who can view or control each session. However, it does not offer **Unattended Access**. Instead, it provides other important features that reviewers also rate highly, including **Screen Sharing** (**46%**) and **Troubleshooting** (**42%**), helping businesses resolve issues during live sessions, improve support quality, and giving teams a clearer way to handle customer problems efficiently. Remote Access/Control 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Access Controls/Permissions 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Screen Sharing 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Digitally share screen view with others Customizable Branding 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Diagnostic Tools 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access client's system information, including hardware and software configuration, to perform diagnostics Remote Monitoring & Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Upscope 13 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - API: Application programming interface that allows for integration with other systems/databases - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customizable Branding: Add customized logos and colors to align with company branding - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Screen Sharing: Digitally share screen view with others - Session Transfer: Transfer a support session to another team member - Single Sign On: Allow users to access multiple services after entering their login credentials once - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. --- Features 4.3 (92) 4.3 Based on 92 reviews ## Pricing Value for money 4.5 (63) Free Trial Basic $38.00 Per User,Per Month Value for money 4.5 (63) 4.5 Based on 63 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ LiveChat](https://www.capterra.com/p/62194/LiveChat/)[ Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[ Drift](https://www.capterra.com/p/227417/Drift/)[ Freshchat](https://www.capterra.com/p/158117/Freshchat/)[ Re:amaze](https://www.capterra.com/p/132952/Reamaze/) ## Support, customer service and training options Customer Service 4.6 (65) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (65) 4.6 Based on 65 reviews ## User reviews Overall rating 4.4 Based on 92 reviews Filter by rating 5(53) 4(29) 3(8) 2(1) 1(1) Mentioned topic Sorted by most recent JB Jean B. Training team lead Consumer Services ### "Screen sharing easy " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 17, 2023 Pros The ability to screen share with your customers is a great asset when assisting non-tech-savvy users Cons Upscope can lose connection very easily if the customer's connection isn't high speed Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FK Fotios K. Customer Support Team Lead Computer Software ### "Upscope is the best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 21, 2022 Upscope allows you to screenshare with other users and even use their computer or point with their cursor. It's absolutely incredible. Pros Upscope is the simplest and easiest way to screenshare. Cons Absolutely nothing. Upscope is the best by far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Halimatun Z. IT Manager Accounting ### "Screen sharing easily" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 16, 2021 Pros Upscope is our main choice for screen sharing quickly with computer that my department in-charge. We can fix or troubleshoot the target computer remotely, without having to physically presented to the target computer. Cons Trying to control the screen share with a unstable internet connection is very hard, as the mouse pointer will not synchronized with my mouse and making things very confusing and frustrating. Switched from [RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Associate Digital Marketing Manager Facilities Services ### "Upscope: Exactly what you want for customer service screensharing." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 January 14, 2020 Very positive. We didn't use it as much as we thought we might, but the program itself is impressive and the customer service is very helpful. Pros Upscope's ability to allow customer service agents to share their screen with a customer is incredibly helpful. It's even more useful that Unbounce allows the customer service agent to request permission to co-browse with the customer, seeing exactly what they see and clicking them through the process that's giving them trouble. Cons The way that Upscope manages logins and permissions is tiresome. Basically to share out "seats" you have to email a link to the agent who is going to use the seat. There's not an easy way to bookmark Upscope in order to login. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BH Bethany H. Sales Consumer Services ### "Interesting, have never used." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 21, 2019 WE are able to share a screen and walk people through problems Pros It is easy to view on a computer and follow and quick Cons Though it is easy to view, maybe the highlighter could be brighter Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BC Bill C. National Sales Exec Telecommunications ### "Needs work" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 17, 2019 So far I am not impressed. Pros It is integrated in to Slack.Not much else so far. Cons Crashes and view of customer screen is not adequate. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 21, 2020 Hi Bill, we don't have an integration with Slack, is it possible you've us confused with someone else? NP nadia P. SDR Banking ### "Upscope Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 16, 2019 Pros \-highlighting things and being able to follow Cons \-nothing. this product is great and i've never seen anything like it Reasons for choosing Upscope given it Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CS Chris S. Customer Support Manager Telecommunications ### "New Upscope User" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 7, 2019 Pros That it integrates with our chat system, Intercom, and works well with this integration. Cons It's slightly slow when trying to remote on the customer's end, but this would likely be so with any other similar application. Alternatives considered [Median CoBrowse](https://www.capterra.com/p/174467/Median-CoBrowse/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TN Thao N. Product Support Specialist Entertainment ### "SyncOnSet Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 3, 2019 We solve most of the problems our app faces through UpScope. It's extremely helpful to visualize in real time what our customers are doing. Pros It is extremely helpful with my position because we're working with clients and customers all the time and it's helpful to be able to see their screens so they can walk us through the issues they're facing and it's not just theoretical. Cons There is nothing that I don't like about the software. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AP Alison P. Customer Service Agent Printing ### "Doesn’t Connect to Some Customers" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 October 1, 2019 Pros When it actually works it is helpful to see what the customer is looking at and helps trouble shoot issues quicker. Cons So far it’s been very unreliable, have to triple check the customer is linked and can accept screen share invite. One chat where this service really would have helped wouldn’t allow me to connect to the customer. Super frustrating Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 4, 2019 Hi Alison, thanks for the review. The link problem is due to the way the code was installed, meaning it gets blocked by some ad blockers on user computers. We are in touch with your team about installing it the right way which will solve these problems. After that, it will be consistently showing and allowing screen shares - as per the normal experience :) Cheers Pardeep [View all Reviews](https://www.capterra.com/p/167722/Upscope/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [TeamViewer ONE vs Upscope](https://www.capterra.com/compare/167722-194565/Upscope-vs-TeamViewer) [Zoho Assist vs Upscope](https://www.capterra.com/compare/112011-167722/Zoho-Assist-vs-Upscope)