Who Uses This Software?

Customer support, success and sales people who you use live chat tools. It's popular among SaaS, Finance, Health and e-commerce companies.


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Upscope
  • upscope.io
  • Founded 2016
  • United Kingdom

About Upscope

Simple frustrating problems with forms and interfaces cost 1000s in revenue Upscope co-browsing is the screen sharing that support and sales teams dreamed of. 1. In one click, see what your user sees. 2. Click for them. 3. Scroll for them. 4. Draw a circle around the button you want them to click next. 5. All instantly and without downloads. It beautifully integrates with live chat tools like Intercom, Zendesk, Olark, Livechatinc and works with your existing phone system.


Upscope Features

  • Diagnostic Tools
  • Feedback Collection
  • File Transfer
  • Live Chat
  • Remote Control
  • Screen Sharing
  • Session Recording
  • Session Transfer

Upscope Reviews Recently Reviewed!


Fantastic. This has really helped us with have exceptional support

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ability to view our customers screens without them having to download anything or having to wait on them to go and do something so that we can help them is awesome. It has gotten better over the last several months and is fast now when before it was a little slower.

We are so happy we found them through a integration with Intercom and it has allowed us to change the way we handle screenshared.

Cons: nothing to be honest. everything has been great since we started using them and we have grown along with them as for adding more users, etc.

Overall: better customer support for our customers