# Page 2 | Upscope Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Upscope the right Remote Support solution for you? Explore 92 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167722/Upscope/reviews --- Upscope 4.4 (92) [View alternatives](https://www.capterra.com/p/167722/Upscope/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Upscope ## Showing most helpful reviews Showing 26-50 of 92 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Operations Specialist Hospital & Health Care Used the software for: 1-2 years ### "Works for the LEAST Tech-Savvy Users" January 23, 2019 5.0 We are using it to manage a virtual team of independent contractors. This allows us to seamlessly manage our team and provide them with instant technical support as soon as they need it. They count on us being able to screenshare with them and control their screen as soon as they have any questions. As they describe it we will "come into their screen" and show them how to perform tasks on the platform that they use for work. What sometimes confuses them is that upscope ONLY works on the mentor1to1 website (our work platform). It doesn't work on their work email or work calendar. This is to provide them with greater security but it can also be confusing when they need help on other areas of their computer. Pros I like that the only thing the user has to do is click yes that they want to let the admin view their screen. They still have control over there own computer, but it is very easy for the user to get help when they need it. Cons We can only use it on one website. Sometimes our mentors may need help on other websites as well. Review Source VR Verified Reviewer Photographer Computer Software Used the software for: 1-2 years ### "Very easy to use, amazing support" January 23, 2019 4.0 We use Upscope for our in app chat support. Instead of a non-technical customer trying to explain a technical issue through text, with Upscope we can quickly access the customers screen and see the issue with our own eyes. Game changer! Pros The ease of use. Simply click the Upscope button in our live chat app (Intercom) and you get connected to your customer. Customer doesn't have to install anything. This made a huge difference to our support. We also use screen share apps like team viewer, but for on the spot support nothing beats Upscope. Upscope's team is amazing as well. Really easy to work with. Quick responds and quick turnaround for any bug fixes. Cons We joined Upscope at an early stage and there were some bugs and lack of functionality, but most of this is resolved by now. Review Source VR Verified Reviewer President & CEO Computer Software Used the software for: 6-12 months ### "Fantastic. This has really helped us with have exceptional support" April 19, 2018 5.0 better customer support for our customers Pros The ability to view our customers screens without them having to download anything or having to wait on them to go and do something so that we can help them is awesome. It has gotten better over the last several months and is fast now when before it was a little slower. We are so happy we found them through a integration with Intercom and it has allowed us to change the way we handle screenshared. Cons nothing to be honest. everything has been great since we started using them and we have grown along with them as for adding more users, etc. Review Source FK Fotios K. Customer Support Team Lead Computer Software Used the software for: 2+ years ### "Upscope is the best" December 21, 2022 5.0 Upscope allows you to screenshare with other users and even use their computer or point with their cursor. It's absolutely incredible. Pros Upscope is the simplest and easiest way to screenshare. Cons Absolutely nothing. Upscope is the best by far. Review Source Jonathan S. Product Manager Automotive Used the software for: 2+ years ### "Such a great compliment to Intercom" August 26, 2019 5.0 Love the product! It is such a great compliment to Intercom and helps us support our customers in a way that creates limited friction! Pros What I like most about UpScope is the 1-click instant screen share! Cons A little stranger log in process but not a big deal, they send you an email with a link and then you log in from there. Review Source TS Tiffany S. Support Tech Engineer Automotive Used the software for: 1-2 years ### "Support Tech Engineer User " September 27, 2019 5.0 I have used upscope for over 2 years and I love how easy and effective it is for me to use all the time! I am so happy our company switched over to Upscope to improve how we communicate with our customers in the most effective and easy way possible! It truly is a click away and makes my job so much easier. :) Pros Upscope is easy to use and a click away from getting on a screen share with another user! It has improved our time to resolve issues and given us an advantage is the software industry!! :) Cons That I am unable to drop down on clickable options! Reason for choosing Upscope Because upscope was able to be connected to intercom which is our communication tool for support! :) Review Source VR Verified Reviewer Customer Success Real Estate Used the software for: 1-2 years ### "works exactly as it needs to" January 23, 2019 5.0 good, simple, easy to use, no complications added Pros ability to highlight on the screen, easy integration with other technology, quick connect Cons the highlighter freezes at least once a session, this is super annoying as it requires a refresh in the midst of our tutorials Review Source VR Verified Reviewer Implementation Specialist Automotive Used the software for: 6-12 months ### "Upscope Review " January 23, 2019 4.0 Pros \-Very easy to use -Reliable -Speed is usually good Cons \-When screen sharing, I can not scroll up or down on their screen and I can also not select drop down boxes -It is also difficult to stay on the screen share when needing to refresh Review Source VR Verified Reviewer Customer Success Associate Financial Services Used the software for: Less than 6 months ### "Upscope Rocks!" August 13, 2019 5.0 Our entire loan application process is automated online. Sometimes, users have issues moving through the steps. Upscope has proven to be instrumental when written or verbal instructions aren't enough to help the customer. It allows us to see exactly what the user is seeing and helps us avoid misinterpretations! Pros I LOVE how easy Upscope is to use, both on our end and the customer's end. It really helps us bridge the gap between communication barriers and problem solve more efficiently. Cons Not applicable. At this time, I have had nothing but great experiences using Upscope. Review Source VR Verified Reviewer Sales & Customer Support Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Quality Product" February 13, 2019 5.0 Super positive. Upscope has replcaed our clunky software previously used for screenshare for support purposes and something we will continue to use Pros Ease of installation and integration with our support tools. Cons Reporting capability could be improved. e.g. Enforce proper audit for sessions opened by remote agent. Review monthly report of session audit reports in-line with SLA agreements. Number of active agents for December Number of times Co-Browse has been used Number of issues solved/unsolved (%) Average Session times (min/sec) Review Source JB Jean B. Training team lead Consumer Services Used the software for: 6-12 months ### "Screen sharing easy " November 17, 2023 5.0 Pros The ability to screen share with your customers is a great asset when assisting non-tech-savvy users Cons Upscope can lose connection very easily if the customer's connection isn't high speed Review Source VR Verified Reviewer COO Real Estate Used the software for: 1-2 years ### "Solid SAAS with good support and features" April 3, 2019 4.0 When you just can't describe something over the phone, Upscope fixes that problem entirely. I've discovered and diagnosed glitches, real issues and more through the software and I would not have been able to get through calls as fast or at all without Upscope! Pros I really love how easy it is to find someone and sync up with them. It only takes a few moments. I also like the variety of tools. I can use a cursor, highlighter, or just a pointer to help my clients. Cons Sometimes it can be a little unstable. Occasionally it will drop the connection entirely or I won't be able to find the person to connect to at all, which makes for an awkward call. Review Source VR Verified Reviewer Customer Success Associate Financial Services Used the software for: Less than 6 months ### "Upscope Review" January 23, 2019 5.0 Pros Very easy to use and love the functionality of the software. Up-scope gives me and my company the ability to walk through our customers through the entire process. Cons I would only suggest that the "Spotlight" feature could be adjusted in size, but that's about it. Everything we have done with Upscope has been great so far! Review Source FD Faith D. Client Sucess Advisor Computer Software Used the software for: Less than 6 months ### "Upscope " January 24, 2019 5.0 Upscope has helped me walk my customers through their account while being able to see their screen. I am able to answer any questions that they might have while also showing them where to go. They do all the driving and I am their GPS. Pros My company loves using Upscope. It is user friendly and when I need assistance, customer service is prompty and very helpful. It allows easier explanation to our customers who are using our software. Cons Some negative thoughts about Upscope: it fails to load at times. It has been minimal but it happens right when I am about to use it. Because it is so awesome, I have become relitant on using it when I make appointments with clients. I have had some technical difficulties, but realize that each software has their own lag. Review Source Laymon R. Development Project Manager Financial Services Used the software for: Less than 6 months ### "Improved Training & Support" January 23, 2019 4.0 It's been a great time saver for support and our on-boarding teams. Pros The ability to focus the attention of the client where we want on a page helps cut down the time it takes to train or diagnose a problem. Cons Some of our controls use JS and these don't always look to populate correctly in UpScope. Review Source LF Lexx F. Customer Support Specialist Used the software for: Less than 6 months ### "Neat idea and good integration, but did not include necessary info for troubleshooting via scrshare" June 14, 2018 3.0 It was easy and fast to use Pros Very easy to set up with Olark. Upscope was the easiest program I have seen used to get users on a screenshare for troubleshooting. Cons Did not show the address bar. A lot of the indicators of what is preventing our content from opening show up there, so it was frustrating not to see that. Also, sometimes the screenshare would just show the chat box from our website Review Source Response from Upscope June 18, 2018 Hi Lexx, Thank you for your feedback, we're sorry that your experience with Upscope wasn't as expected. We're constantly trying to improve the software and have made progress in performance in the past few months. The address bar is something we unfortunately cannot support, due to the nature of the technology, we are unable to access other tabs and the address bar. If you'd like an extended trial with us to see the new features and improvements, please feel free to contact a member of the team by emailing us at team@upscope.io, or call us on +1-347-344-5719. Thank you, Upscope Team AP Alison P. Customer Service Agent Printing Used the software for: I used a free trial ### "Doesn’t Connect to Some Customers" October 1, 2019 2.0 Pros When it actually works it is helpful to see what the customer is looking at and helps trouble shoot issues quicker. Cons So far it’s been very unreliable, have to triple check the customer is linked and can accept screen share invite. One chat where this service really would have helped wouldn’t allow me to connect to the customer. Super frustrating Review Source Response from Upscope October 4, 2019 Hi Alison, thanks for the review. The link problem is due to the way the code was installed, meaning it gets blocked by some ad blockers on user computers. We are in touch with your team about installing it the right way which will solve these problems. After that, it will be consistently showing and allowing screen shares - as per the normal experience :) Cheers Pardeep TE Tom E. CSR Retail Used the software for: 6-12 months ### "Non intrusive software to support your customers" March 22, 2019 5.0 It is super fun and super easy to use, just the thing that we need to help customer and not worry about their privacy. Highly recommended for customer support roles. Pros I like the fact that I can guide my customers to help them with their bids fast and easy Cons An option to navigate for the customers would be a great addition. Review Source CG Cainen G. Sales Financial Services Used the software for: 6-12 months ### "Guide your Customers with Upscope.io" January 28, 2019 5.0 Pros This product allows us to help guide our customers through our software while onboarding them. The fact that it is a no download software for the customer is great and very frictionless. I recommend this product to anyone who is on a sales, support, or onboarding SaaS team. Cons Sometimes the product will not be able to find our customers and that can be a little annoying but it's pretty rare that this happens. I would say it works perfectly 99% of the time. Review Source RF Ryley F. LiveChat C/S Rep and HR Retail Used the software for: 6-12 months ### "Thoughts" January 23, 2019 4.0 Easy to use for the most part, and I would recommend it to a friend/other business as an extra step in helping their customers. Pros I really liked how clear the picture was. I could see what the customer was looking at, and never had any issues with the picture being unclear. Made my job easier to help them. Cons The email set up. It took quite awhile in some cases for it to connect. I also had a few times where the "link" on the side of the chat never showed up. If there was an easier, one-click way to set up Upscope, I would really enjoy this feature. It would also be nice to have a scroll feature on the customers page. I had to consistently jump back and forth between Upscope's screen and the chat function to ask the customer to scroll down. Which was incredibly annoying when I was working on one screen. Review Source VR Verified Reviewer Sales & Recruiting Legal Services Used the software for: 6-12 months ### "Features" April 12, 2019 5.0 Overall my experience has been great! I look forward to continuing our relationship. Pros I love the fact that it is super easy to use, and how often it comes in handy to help issues at hand. Cons They cut back on some features to improve the stability of their server. Review Source ER Eugene R. Account Executive Computer Software Used the software for: 6-12 months ### "Upscope Saas Review" January 30, 2019 4.0 Truly just saves me time as we are able to get it on our mobil device and desktop and it keeps a log of all phone activity. Pros I like that it links directly with salesforce and logs our activity. I also like the texting function. Cons Sometimes there can be some glitchy activity when using Truly but if we contact support they are pretty good about putting a fix in. Review Source Response from Upscope February 1, 2019 Hi Eugene :) I think you may have clicked a different link and submitted a review for Truly rather than Upscope. Cheers Pardeep LB Lisa B. CSR Computer Software Used the software for: 6-12 months ### "Great Job" January 23, 2019 5.0 We are able to screen share to assist our clients with issues in their system and also as a hands on teaching tool. Pros Everything. We love it. its my favorite thing to use at work Cons Nothing. I have never had any issues. It always works perfect Review Source VR Verified Reviewer Analista Financial Services Used the software for: 6-12 months ### "Great application" January 23, 2019 5.0 Pros Its a outstanding way to help customers to go through your aplication. Cons It doesnt record navigations, it will be great to do a task force with all the navigations Review Source FB Fida B. Client Support Officer Computer Software Used the software for: 6-12 months ### "Great feature!" January 14, 2019 5.0 Pros Upscope makes our jobs so efficient in dealing with issues and viewing their exact errors, live on our screen. Our customers love it too! Cons Would be great if the spotlight mouse can be adjusted in size. At the moment, it is quite large and when pointing at something for the user, it highlights various fields at the same time. If it were adjustable in size, we could use it a little better. Review Source Similar Products Featured